No employees working during business hours. Unable to check in due to incompetence
Great management great service
Krystal was the best helped set me up on my app
Great customer service, unlike my last storage place.
She help me store app thanks 😊
Thank you for your help Laryssa. Always good service thank you.
Krystal helped set up my app
Krystal help set up my app thanks
Krystal was very helpful and knowledgeable I really appreciate it
Evelyn is supper helpful and friendly definitely recommend this place
A very good and clean place and the people who are helping are very good and patient!!! Thank you girls!!
It's a very nice place and a clean place
Helped set up my app highly recommended
Oh... Yea! Public Storage the best. Super great professional manager there Make renting easy. Highly recommend. The be you first choice!
- IKE-
Had me in and out no time highly recommend
Great customer service highly recommend
Amazing customer service , Evelyn is such a great & amazing help on everything I need . Great prices as well . Thankful for Great management .
Love this company! Always so attentive and so helpful (:
Thank you for helping me with my rent… A very nice place and very clean.. Thank you su much girls!!!
El lugar esta muy bien y dan un servicio excelente.
La persona de el lugar ayuda bien y el precio es muy bueno me encanta.
Awesome service management was friendly and price is right
Krystal helped set me up highly recommend
My storage unit was broken into and the staff added a lock to my unit and the insurance denied it for lack of evidence of a broken entry. The staff added a lock to my ransacked storage unit intentionally and emailed me saying they accidentally broke my lock but replaced my lock with their own. It's a classic theft ring and the employees cover themselves by putting a lock so that the insurance company doesn't pay the customer out. The insurance doesn't have to pay anyone so they don't have to initiate an investigation and the police don't do anything because according to the storage unit insurance "there was no theft".
All my boxes that read Master Bedroom, Jewelry, Purses, Electronics, Computer, Living room, kitchen silverware, were either missing or ripped open. Only the ones that said bathroom, kids toys, and pet toys were left completely intact.
The staff was phenomenal beyond belief. I couldn’t ask for a better group here.
Can into office to make payment help set up my account Krystal the best high recommend
Krystal was great helped set up my app in and out in no time
Rent increases per year.
I have been renting with them since 2019 and my rent went from $104 to $135 to $157 to $191 to $248 same unit. I can’t afford it I need to finally move my things out and rent elsewhere
i was impressed with the very patient, very courteous customer service by Public Storage representative Laryssa. She alerted me to the location, waited for me as i arrived late behind schedule and she showed me the workings of storage lockers and freight elevators, took it slowly step by step and watched an guided me as i operated the lockers/elevators. She made it a comfortable visit. Thanks
The employees broke into my storage unit. They called me to let me know they "accidentally" broke our lock because they got the wrong unit number. I came to pick my stuff up and it was ransacked and left with empty moving boxes. They never reported that it was broken into. They gave us a key to the lock they installed after they accidentally broke our lock.
Krystal was great helped me set up my app
Hi I'm kelton Kendall and I really want to thank Mr Quincy Boston but it's outstanding work that he did when I came to you guys facility and you don't find that very often here in Dallas Texas anymore very good customer service and I thank you guys a lot
Used the storage while I was moving from apt to a house. They had great deal during that time witch I took advantage of $1 for the month, cristal the staff member there help me out at the time, she did a great job in Assisting me with my unit, she answer all my question and had great attitude 👍🏼 will definitely come back to this location if ever I’m in need of storage space !
Truly amazing customer service, Krystal was instantly reachable to help me out when I had issues and she even helped me secure over $200 in savings across all my units.
Krystal was great help us moved right in highly recommend
Customer service was great. It is very clean and I Love that. Thank you
Quincy and Crystal was very helpful
Krystal was the best she was fast and easy to work with. Great Job👍🏽
10/10 recommend this public storage for there great employee Krystal
Quincy was very helpful 😀😀😀
Krystal had us in and out in a few minutes highly recommend
Krystal help set up my app
I’m moving soon and am looking for a storage place near this location, I am so happy I didn’t end up using this location.. My friend currently is using them after her recent move as well and she’s been given terrible service and has had a bad experience with this location. I’m not sure if they’re all like this but, if you do please be sure to double check everything. It seems like it’s so hard to get to someone on the phone as well. Glad I didn’t use this place as my storage unit, Save yourself the headache!
Crystal, the manager is brilliant. Glad I found this location
Kristal (or maybe spelled Chrystal)- the lady at the front desk was so helpful and amazing. I dropped my keys down the elevator shaft too and she did everything she could do to help me out of that mess. I am so grateful for her help and everytime I called the office she was on the other end. She also made the check out process super smooth. Thank you so much!
Hated it. They close at 6pm and you can't access your things.
Mrs. Ellie is a good access to your company.
It would be good to employ more people like her.
Thanks for everything!!!
Mrs. Maple Lee
OK I came by today just to check out prices n Ellie was very helpful in that endeavor!!! Excellent customer service going on at this location folks !!! Uve gotta good one here !!! Thanks again for ur time !!!
Ellie always helpful and very professional!
Great deals good location closes to early
Been here for a few months. Property manager is amazing. Great location near public transportation. And overall helpful.
Amazing service! Ellie is a great help and always very attentive. 10/10 will recommend!
Ellie and staff were a blessing to me in every way! The professionalism and assistance was above and beyond. Ellie exhibited such patience and a genuine since of care. I know I chose the right place and I am grateful for all the wonderful help!
Prices are a bit too high and close early in the day. Hard to do anything if you work during the day.
Ellis is super nice n helpful
Thank ya to Ellis she is very helpful n friendly……😎
I went there to inquire about a unit, let me start by saying this is the place for me. The manager lady Ellie made me feel comfortable and at ease with quotes. If your shopping around, stop and come here, they keep it 100 💯
Young lady name Cimala who works there was very sweet and helpful answered all my questions and treated me like a friend thanks again for providing excellent customer service.
It is at 2861 Walnut Hill Lane they have a great people running the warehouse the managers are real nice and very polite and always ask you if you have any problem to let them know Ellie is one of the managers I deal with a lot and she's pretty good in doing things and I watch her cleaning the area and always doing something so I give her five star to this storage place that's all
I was a tenant about a year there. The manager kept the place very clean and was great to deal with. I'd still be there if it was closer to my house. I had such a good experience I rented with another Public Storage closer to me. Sadly it doesn't seem to be as well maintained.
The manager promptly took care of any issues. I highly recommend this location and the staff managing and operating it. Only downside is the hours are a bit tight for when they are open.
Very professional storage company and loved the app. Service was great and very helpful. Will use them again.
They don't have enough personal, I had been trying to make a payment on Saturday October 1st, Sunday Oct 2nd and Friday October 3rd and finally on Friday after waiting for 1 and a half hour someone appeared and could make a payment.. I thought they would change a late fee.
It's ridiculous !!!!
I finally got moved out of my storage unit recently, but was sweating bullets regarding a large item that I was willing to donate and didn't want to pay to have moved. Ellie went above and beyond... she helped me solve my problem and wrapped everything up with my account in under 30 minutes. Thank you!
Great helpful customer service!
Great customer service !!
The customer service as I walked in and was greeted. I was immediately helped with all my storage needs.. I was helped by a female by the name of Passion superfriendly looks like beyonce
I ❤️Passion serves she very friendly
Very nice professional experience service I was last minute shopping I walk inside and Mrs Passion was very patient nice and most of all helpful so if you are relocating and look for a storage for affordable prices please contact Mrs Passion 👍🏽
I came to this store and the help was very professional and nice. A Ms. Jenkins was very helping and kind.
Mi visita fue muy agradable el lugar muy económico y el lugar me da mucha confianza y el trato de la encargada fue muy amable yo lo recomiendo
Unit was broken into, no one said anything for a month!!
Ellie was AWESOME!! My keys were stolen and she went above and beyond to get me into my unit !! I am so grateful for her , I don’t know what I would have done !
Worst business ever!
My space was at 2861 Walnut Hill Lane in Dallas, TX.
I moved in during December 2021. The light in the storage unit was not working. They told me there were electrical problems and it would PROBABLY be fixed at the first of the year. It's May 2022 and it's STILL not working.
I made one late payment one day after due date and they charged me 50% of my monthly fee as a late charge.
Horrible business! 0 out of 10 will NEVER recommended!
LOVED THIS PLACE!
My family uses this exact public storage so I decided to switch, the size is so much bigger than what I currently have and at a much greater deal!
Let me tell y’all !! LARYSSA IS THE WAY TO GO! 🙌🏼 If you ever come to this location ask for her on the spot! She is amazing! Thanks to her I got my key right away!
Thankful for the great customer service and going above and beyond! Lyrssa (hope I spelled it right) was great!!
Janet was very nice and helful
Thank you Laryssa and Janet very personble
Laryssa was awesome, quick and helpful!!!! Thank you for the blessing me to switch to the new unit!!!!
Laryssa, good person, thank you for your help
Storage lease in and out. Courteous personnel,
Rules and guidelines clear and simple. Great special 1st month $1.00. Very impressed! 👏
Laryssa does a great job!
They NEVER answer the phone and they charge you for late payments when you not even late on your bill DO NOT MOVE YOUR STUFF IN THEIR STORAGE UNIT !!!
Buen servicio recomendable
Laryssa is amazing. I was waiting on a manager from another location to call me back 3 days ago in regards to reserving a space in Irving and she called me and helped me finish the process. Very helpful and she is so patient. ♥️
Listo was nice and helpful