Kimberly does a wonderful job and keeping the area clean and always busy working keep up the great
Kimberly was very outgoing and quick in getting me situated. The quickest and friendliest visit. Thank you Kimberly!
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Kimberly was amazing! She helped me get a storage unit and expertly guided us in choosing the perfect size for our needs. She was friendly, knowledgeable, and made the whole process quick and stress-free. Highly recommend working with her—thank you, Kimberly!
Amazing service and very helpful
Kimberly was fantastic! She basically walked me around the place and showed me how everything worked. Totally appreciated!
Kimberly was great! She was very helpful with helping me get my storage unit.
Great experience and Kimberly did a great job.
Go get you some storage !
Great facility!! Kimberly did a great job!!
Kimberley was great! She was very kind and helpful . We got our unit right away
Excellent help and exceptional customer service from Candie.
Kimberly is an amazing rep for you guys!
I loved Ms.Kimberly she was very good
Avery got my rate lowered 5 stars
Kimberly was amazing! Definitely helped me out with a smile and exceptional spirit!
They very prompt in letting me in my storage after I'd been late with payment the 2 ladies were great 11085 walnut hill ln
Kimberly was amazing and very helpful
Kimberly has great customer service
The public storage is great! Kimberly was a great help!!!
Kimberly was amazing help getting me into my unit!
Will knowledgeable prices are good Samantha is very knowledgeable very friendly facilities very clean no complaints at all you can't do wrong
Kimberly was awesome and good customer services love it here ❤❤❤
Kimberly, the public storage property manager, is beyond awesome! She treats customers with kindness and respect AND compassion. With the recent rate increase with PS, Kimberly saw how distraught I was and helped me to maintain the current rate for few more months. Truly appreciate you, Kimberly.
Great customer service from Kim.
Marina is a crear and help with my rent in crease 10 stars
Kimberly was great, she the best
Kim was the best! Very helpful getting me into my unit.
Sara was a very excellent person to work with she explained everything to us and showed us how to download the app to get in and out of the gate on our phones she was very well explanatory and kind and sweet she told us she never used the app for public storage she didn’t make it like she knew how she explained to us how to do it she explained the bill and insurance as well Give her 10 stars more
Marina is awesome. What great customer service! Love this place and it’s very secure.
Great experience! Great location! Very secure. Manager Kim is awesome!
Very clean and neat storage unit facility. Kimberly is very lovely and great customer service!
Kimberly was so helpful and kind
Service was AMAZING! Kimberly has been amazing would recommend to anyone
Update August 2025:
There was a management change and the experience dramatically improved. Candie was super helpful and even gave me her direct contact and personally met me while I accessed my unit. She and Kim and Jeremiah have been very responsive. They’ve been working to get the elevator fixed daily and it’s not fixed.
Moved stars from one after recent experience.
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The worst.
Tanya was great when I moved in 2024. She is at a different location now.
I called three times last week, yesterday, this morning, and this afternoon. No answer. I leave a message with my unit, call back number and topic. No call back. This is consistent with my experience. So unprofessional.
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I wrote this in May 2025.
It's July 2025. I called them five times this week including just now at 11:50am. There's no answer. I cannot get access to the building. Movers are coming. So unprofessional.
Candie and Cris were a great help despite the day started with us having to use the stairs they let us know as soon as it was fixed. Great service .
Kimberly is very professional and nice
I want to give a big shout-out to Kim, the property manager at Public Storage. She’s absolutely fantastic — always helpful, friendly, and keeps me well-informed. Every interaction with her is pleasant, and she truly goes above and beyond for her customers.
The facility itself is also top-notch — super clean, well-maintained, and has a great atmosphere. It’s clear that a lot of care goes into keeping the place in excellent shape. Highly recommend!
Kim is a great help at this location. I experienced some trouble trying to access my unit and she quickly helped me resolve it! Very kind about servicing me and my questions on move-in day.
Kim worked with me helping me get ready for the move in!
Sara also helped setup my account!
Kimberly is a great manager of this location. She always has a positive attitude and a smile on her face. Unfortunately she does not own the units and can only do what she can to get issues settled.
Kimberly helped me out so much with my storage unit. She’s so sweet and kind. We loved her energy always serving us with a smile.
Kimberly was very professional and friendly. I highly recommend this storage location.
Great customer service at the Forest location. Sarah and Kim have gone above and beyond to be consistently accommodating, attentive, and assertive. Especially during the elevator issues they dealt with during the expansion of the facility recently. Professional crew, and climate control during this Texas heat, makes this the location for me for the foreseeable future when needed. I appreciate excellence since it's a rarity in this day and age, but Sarah and Kim strive to achieve just that during their day to day at the Forest ln Dallas, Tx 75234 public storage
Satisfied patron,
Jacob Hernandez
Kimberly went above and beyond !
Kimberly was very helpful in getting me through the door to my space.
Kimberly helped me out with the elevator situation I really appreciate her kindness
Kimberly is excellent always helps me out
Miss Kimberly The manager is very helpful and friendly . I love this storage
Kimberly provided excellent service
Kimberley give me an excellent customer service
Kimberly was amazing. Showed us our spot and got us all set with a smile and some jokes too.
Kimberly was awesome & a great help!
We would recommend this property to our friends and family! 💯💯
My experience at this location—and especially with Candie—was outstanding. She was incredibly patient, informative, and genuinely helpful as I worked through my decision on which unit to rent. Even though I ultimately chose a unit at a different Public Storage facility, Candie went above and beyond to make sure I had all the information and support I needed. Her professionalism and dedication truly stood out.
I was very satisfied with Sarah's great attitude & customer service!
Ms Kim is the nicest and most helpful person. She’s caring and walked me through everything that we needed to streamline our move in to storage. Thanks Kim!
Ms Kimberly the best in the town, very lovely lady. Thank you for helping ua out.
Krystal was exceptional quick service had me in and out
I went there today and received great customer service with the front desk staff. Thank you for explaining everything in a efficient timely matter.
Kimberley was so kind and helpful!
Sara was nothing but amazing! She was exceptionally helpful and courteous, making the rental process smooth and stress-free. Her attention to detail and willingness to assist with any questions made for a positive and efficient experience.
We have been using Public Storage for 2 years. When I got an email announcing a rate increase, I called the office and left a vm explaining such. Much to my surprise, I got a very quick response from Sara who proactively made an adjustment without having to fight for it. It was a true pleasure dealing with a consummate professional who really understands and practices great customer service. She exemplifies true customer service and genuine care-a rarity these days Sara is quite an outstanding asset to this company. And because of her, you have earned my loyalty and trust. A well-deserved 5 stars!
This is a great facility!
We've been renting here for several months and needed to make a change to our account.
I left a message, and in a short time Sara called me back and said she was available.
We met her at the office, and she went above and beyond to accommodate us.
In the midst of dealing with all the issues that come with an aging parent, Sara made crossing this box off our list very easy. I don't write reviews but I'm so grateful I felt it was the least I could do.
Very clean and tidy facility. Entry very secure
Tanya is the absolute best got us a great AC controlled 10x5 unit. Super easy and most importantly safe. Highest recommendation
Great working with Andrew to get to a proper solution for my Storeage needs.!
10/10 service by Tanya amazing environment
Tanya was amazing. So helpful and friendly. I will definitely be back for my next move.
Tanya was absolutely the best help ever….. Give that woman a raise Please and thank you!! we manifesting for you!!
Positive, helpful staff, clean spaces, better security, enjoyed meeting Tanya and Andrew
William Spaks Take Great care of me!!!
I had a really great experience and I would recommend this option to everyone. The attention was perfect! Specially Tanya’s assistance.
Andrew was professional and very helpful
Talk to Tanya! She was great to work with and made it super easy, and the location is great and access is super easy, but secure.
I have had my storage for six years since it was park Forest storage. Recently Public Storage took over and I did not expect the same service that I had had with Park Forest but what a pleasant surprise to know that they have great caring agents Like Tanya! She is five stars across the board. I accidentally left my storage open and she looked up my number and That it was unlocked and at first, I didn’t understand what she was saying because I know that I had locked it, but I had locked it incorrectly. She patiently and I know it took her about five minutes, very patiently, not condescending at all explain to me what was going on and why this unit was unlocked. I finally understood and I was able to get over there later and fix that issue and yes, my storage was unlocked but thanks to Tanya I ended up correcting that issue.
I recently got another storage for a family member and worked with Andrew and he is five stars across the board. He is very knowledgeable. Almost a little bit like a robot but that’s OK. He took the time to help us fill out the paperwork get everything signed, and he had a pleasant voice And a great demeanor.
I recommend public storage on Forest Lane for your storage needs,wholeheartedly.
Tanya was extremely helpful and professional took her time to show me how to use the faculty. Thank you Tanya for your assistance.
Super helpful and amazing service!
Tanya was amazing and knowledgeable she answered all my questions and she was very polite… Keep up the good work Ms Tanya!!!!
Tanya was fast, efficient, very helpful, answered all of our questions and very professional! She made the entire process to rent our space at the Forest facility so easy and pleasant! Thank you, Tanya!
Xavier helped me so much, Thank you
Great welcome experience and facility. Tanya was a great help and provided great service.
I’ve had many storage units but by far this was the best! Candis made everything so easy. Highly recommended!!!
Service was AMAZING! Looked at other places but ended up back here. The whole process was so easy - would recommend to everyone & anyone looking for a space
Tanya was great! Very friendly and made the process super easy for me. Give her a raise!
Very clean, secure place. I felt very comfortable renting a space here. Jeanie showed me around and answered all my questions. She is lovely, and very helpful. Happy to be a customer :-)
Update this facility is now owned by public storage, and the help desk staff, Tanya, is awesome and very helpful!
Tanya was awesome!!!! Very professional, welcoming, and helpful!!
Andrew was fabulous with helping me after an unfortunate incident. Very kind and professional.
Tanya is the best! Great experience here.
Tanya has been an extraordinary helpful and always available if we have any issues
Andrew at Front Desk was great help very informative and professional. All i needed was a unit change and he made it as easy as possible. 👍🏻 Make sure you ask for him when you need help.
Cobey was very thorough and described everything, so I had no questions at all.
Lisa was amazing! She was verg helpful!
The staff, Jeanie, at the storage unit is the best. Hard working and friendly. Jeanie is very known about her job! ❤️
I called earlier in the day to ask questions about the storage facility. The manager was beyond helpful, friendly and upfront about everything with the storage units. So much so that it made me feel comfortable enough to want to come in and take a look. And I’m thankful that I did. It was a very easy process. No stress, no drama no high pressure sales. I look forward to many years of storing my things with them.
Great storage unit! Well managed, clean and very secure!! I highly recommend if you need a safe secure space to keep your belongings.
Jeannie is very professional. Units are clean, safety is top priority, easy entry and exit.
Nice 👍
Jeanie does a great job in assisting and helping with my storage needs
I can’t say nothing but good things. The staff is extremely friendly- always willing to assist. The property is clean a secure.
Jeanie is great. So friendly and helpful. The building is kept clean and is very convenient.
Very pleased with personal on site.
I love Jeanie she is amazing ! It was my first time looking for a storage and she explained everything and showed me different units and I have not had one issue. If you are looking for a storage I recommend coming here. Jeanie has excellent customer service !!!!
I've been a customer for a year and I know my items are safe in the storage unit.The staff are great and meet my needs
Storage unit and building is clean and very well kept. Best customer service !! The manager helped make a very stressful time, easy and accomadating !
Jeanie has been amazing. She is extremely detailed and had everything ready to go for our move in. Highly recommend!
I love this place. Great lady at the desk!!!!!
Jeanie was so helpful, kind, thoughtful, and informative!
I love this storage!! Mrs. Jennie is everything and very understanding. If you looking for a CLEAN storage this is the place for sure.
Amazing customer service. The lady at the front end was really helpful and she explain everything in detail.
We were having maintenance and continual management change issues at our last storage facility and were on the lookout for new convenient local.. then, we came across Jeannie @ PFSS and didn't have to look any longer! New facility, competitive rates and a charismatic manager.. we couldn't ask for more!! Great security features, loading dock and super clean! Check them out! We're glad we did!