Whatever you do, DO NOT use this location for your storage needs. My storage units were broken into twice. On top of that, after the second time, I chose to I vacate my storages and I left the lock they provided (upon the break in) thinking i was supposed to. I called in and them and explained I had moved 2 hours away and had vacated. I asked if they could remove lock. I was told no the first time. I called back a week later after trying to find someone to go by and remove lock for me and this time I was told they can remove it but will not give me any kind of credit for the month or prorated credit for the month. So $211 for an entire month that it’s empty and it’s empty because it was broken into. Ridiculous. When I first rented the storage there was a team and an office at the location. Now it’s a keyosk so no one to speak to there. It a complete disaster trying to get help. Rent somewhere else
Only virtual no people their
Can u tell me how long is my grace period after my due date .?? Is it 3 days 5 days a week ?
Its clean. Parking isnt much and the area can be a bit confusing to navigate if you have an inside storage facility. The outside ones can be crowded if alot of people are there.
Your kiosk sucks and barely worked, please be sure to remember human interaction matter the machinecan replace that. Thank you to nice older fella and African American woman who helped me on 10/8 at your riverfall store off 75 5*s for each of you.
Its a shame i have to give this place 1 star i wish i could give it negative 10 for starters its all online and you get a call immidiantly to sure up your reservation and if you have any other questions good luck its like your trying to yank the persons arm off and if you dont like the unit location well good luck getting ahold of somebody and on top of that BEWARE THERES NO DOLLYS HERE and when asked about it the answer i got was "its not our policy to have those here" i had to use my chair and put some dents in it thanks public storage and the place is dirty and also beware insurance is one of those sneaky charges they throw on you also pay for a lock that you dont have a choice to opt out of and after two months here they raised my rate by 50% i dont think thats the norm but its crazy so i said adios im out out of here they woudnt want to match the rate of another public storage they said well you can move into the other location well i have permenantly moved out great customer service NOT and to add salt on the open infected wound they tell you to move out by 5pm while moving out there was a roach in my unit im sure theres more in my boxes somewhere and theres only one door on the side by the unit so if a lot of people show up it gets pretty crowded BUT WHATEVER YOU DO DO NOT STORE HERE
THE WORKERS BROKE INTO MY STORAGE ‼️‼️‼️ I received a call 3:44pm 5/25/22 , i missed it but they left a voicemail stating that storage was broken into im was only about 10 min away so i got there before 4 to go check on my storage ,the storage was busted into or anything so im callign them to figure out why would they think such a thing and im sending emails no response so now im getting scared and feel as though my unit is target , JUST THE DAY BEFORE 5/24/22 i had to go to the storage for documents that was needed by my new apartments when i got there my storage looked tampered with all my stuff was moved around !!!!! So anytime I went i took a picture of how it was left ! Today 6/30/22 I moved into my apartment I unpacked 2 boxes i had with expensive shoes all my boxes where EMPTY ‼️ SOMEONE WENT THROUGH MY STORAGE TO SEE WHAT THEY LIKE AND THEY THEN FOLLOWED BY GOING IN MY STORAGE TALKING MY THINGS ‼️ Cameras and extra security wasnt installed on this place until a so called break in on 5/25 ‼️ I will be reporting this location to the BBB and making a police report!!!! THEIR REVIEWS HAVE BREAK INS MENTIONED AND ALSO SHADY PLAY BY THE WORKERS ‼️ BE CAREFUL RENTING HERE 0 starts wouldnt recommend ‼️ Space 1016
Unit got broken into, stuff was stolen….definitely not happy at all….for those who have a unit currently here I would advise you to check your unit
The location off of Northwest highway and Shiloh has the worst Manager and they notify you about needing a lock on your unit knowing you have a lock on your unit but then the part that holds the sliding bar is broken which is their responsibility they dont tell you that and when I went to check my unit I found it had flooded and was not notified about that my stuff has water damage dont rent from this location better yet dont rent there period
The property manager, Michelle, was so helpful and went out of her way to help us!
Can I access my storage now
I have had this storage since March 2012, and it has steadily increased to where now my unit is going to be 185.00 (2020) , 2021 was 222.00 per month. I called in to see what can be done both times because unfortunatley, I have been impacted by covid and am not working making a income. I called and was told nothing can be done, i called corporate and the same. This is one of the few companies that doesnt make concessions during a pandemic, that has impacted many. They offered me a different unit, knowing that it would be impossible to move one of the largest units into another not to mention inconvient. They know they have people between a rock and a hardspot snd dont really seem to care. Shop around before coming and renting here... price increases are pretty steep at renewal. I received a 20% increase
The lady that assisted me was very helpful and kind.
Michele was very friendly and very helpful I was in the wrong place and she helped answer all the questions I had and got me back on track on how to get to the right place and what to do when I get there. We need more people willing to help just like she helped me. Thanks Michele
Michelle was extremely helpful today. She was very kind and understanding with the issue I had with my unit. She went above and beyond to do everything in her power to make sure I had a great experience. She saved me money and did exactly what I came here to do. She was awesome. This is a self serve location. So I was grateful to have her help today. Store #25613 off nw hey and shiloh.
Great Staff! We were having a bad day and the lady actually helped change it. Just by being concerned Thank you it meant alot to us!
Denise is always a pleasure to see, you can tell she enjoys her job and is always ready to help out, thank you ma'am, for making my storage experience a pleasant one :)
I went in to the office at my public storage facility and spoke to Aiesha, the manager, and explained what I needed. She promptly had an answer to my situation, and smoothly transitioned me from an RV covered parking to a storage room, since I sold the RV. She was very informative, and attentive to my needs. Big shout out to her and her team at public storage on the northwest freeway.!!
Thank you to Denise for all ur help! Ur amazing! I really appreciate ur attentiveness to my needs!
There was break in at this location and my storage unit was one of multiple units that were broken into. They changed the locks and then contacted the renters of the units that were broken into. Once I came to the location to check the damage, I was informed that I would need to file a police report (staff mentioned that another report had been filed) and file a claim with the insurance. I went to the police station but they could not find a report anywhere in the system. Come to find out, the company doesn't file a police report for the break-ins. They also did not give me any information (date of incident, officer to speak with, etc.) at first. I had to drive back up to the office just to get an exact date of the break in because they did not pick up the phone. Also, the lady at the front mentioned that they had an idea of who the person was that broke into the units, but still did not file a police report. I ended my contract same day, since they pretty much wiped out the unit. I would avoid this location at all cost or just know you're taking a risk if anything happens to your storage unit (luckily I bought insurance). This location did not give much help in a situation like this and it's unfortunate.
Denise was awesome! Thank you.
Denise is a credit to your company. She was very friendly and helpful from the moment I walked through the door. She is very knowledgeable and had me out quickly.
Stop by today with a few questions, and the young lady Alex was very polite and sweet! She actually helped me determine which size unit I needed. I highly recommend this location ⭐⭐⭐⭐⭐
Love this place. Easy access to my belongings. Staff is polite & helpful.
Denise was very helpful and made the process very easy!
Great prices, got a deal for half off of our storage unit for the first month. Denise was very nice and helpful ☺️
Came in the "Office" finally today(6 feet) to get some help with my storage unit, and found out this whole time for 6months I been letting my window down to enter the gate code when I could have been "One Touch Apping It"!! Thanks "Brandon" for your "Great Customer Service" and information, really started my day of with a positive attitude!!
Brandon was excellent Love him ❤
My husband and I rent a unit here and everything in the facility always looks amazing! Brandon does an amazing job! Highly recommend.
This location is not safe I suggest no one go there I still would have been broke in about two to three times
Thank you public storage for offering a safe place to store my belongings accumulated while homeless.Ive been w pS for about 2 years no problems friendly and helpful ....air conditing is a plus.
I worked with Brandon yesterday and today. He was very helpful and accommodating. He was knowledgeable and help me understand what my needs were.
My husband and I recently rented a storage unit at the Northwest Highway location. We were helped by Brandon who was very knowledgeable about the entire process. Brandon provided us with great customer service and hospitality. He helped us get the best unit space for a reasonable price! This location is highly recommended!
The sales representative was polite a professional! Thanks for the professionalism.
Great place to store great location and great prices will recommend to friends and family
Nundee was a great employee a great help very honest and easygoing had a great attitude and walked us through everything we needed to get set up
Everything was great! Very fast and very convenient!! Nundee took great care of us with exceptional service!!
I got a call from the office.. they really help me out.. I really appreciate what they do for mi.. We are a Moving company and we always keep using this storage.. they help me out with as business and we appreciate that.. thanks so much... We highly recommend
Nundee was great. She was knowledgeable and friendly. I thanked her for making the process of getting a storAge quick, ,easy and painless :) Susan
Nundee has been so helpful these past few days I'm disabled and have a hard time walking she been great with bring the push cart to my unit for me ..she is truly a blessing
Great Customer Service. Nundee is very polite.
Nundee was the absolute sweetest! She was very helpful and informative. The property is very clean and I definitely recommend to anyone who is looking for a storage location.
Nundee was great .. very professional and polite. Would definitely recommend others coming here!
Vanessa Great service clean property recommend to use
Nundi was very helpful wit my payments she has excellent customer service skills
Vanessa Alvarez was so helpful and kind to me! Definitely one of my favorite workers there, she needs to be promoted or given a raise for her hard work!!!
Vanessa was helpful, gave me the information I needed thank you .
Good experience, Branden was great, very helpful.
Sandy was great with my storage needs got me exactly what I need great place
Sandy was very helpful with my payment first thing this morning great service
Sandy is very helpful and very pleasant always willing to answer any questions
Sandy always goes above and beyond for rhe custiners great service
I got a great deal on a unit at 50 percent off!
Sandy is great she runs a great property will store here again
Sandy is awrsome love tje storage place
Carrie was helpful and informative fast and friendly service good location
Public storage has been great friendly staff and clean property will be storing a long time and recommend to everyone. Sandy Carrie and Dennis are great
Dennis at the front office was a great help! Very knowledgeable and courteous! I really appreciate the service and attentiveness!
Sandy is great and so helpful - will continue to use this company and location for all my storage needs!
Nice clean place to store Sandy is helpful and friendly
Sandy is amazing and the storage facilities are kept very well clean! I will always come to sandy and public storage for my storage needs
Great customer Service 🤩🤩
Staff where rude and unfriendly.
The customer service was really great!
Mark is greag. Awesome services
Great place for my storage needs. The staff is always helpful and the property is secure and clean.
Met someone here to buy some wheels and tires. Everything was clean and worked as expected.
Stop by for a unit the girls were very helpful and informative great place to store
Guen was very helpful and friendly I found out she was in training and thought she did great with the rental process and was knowledgeable in what she was renting. Great experience
Wonderful facility great staff and very convenient and clean it's nice to come in a payment
Fast friendly service when making a payment abd office is always ckean and nice
cool, clean, safe facility! Laurie is friendly and informative! Excellent service!
Sandy was efficient, knowledgeable and cheerful.
Every time I make a payment Sandy is so nice and in a good mood Sean was great too
Sandy and Sean were very helpful and friendly when making my payment great place to store
Sean was very helpful and informative got me whst i needed fast and efficient
Very friendly very courteous service Mark is a great property manager love this place
Sandy is the BEST REPRESENTATIVE there is in Dallas , she showed use various units and took time to get us the best rates!! Go see SANDY for all your storage needs!!!
Sandy is very professional and assisted me with all of my storage needs.
Sandy was so courtesy and helpful when making my payment great place to store very clean and friendly
Sandy is so great got me the storage i needed fast and efficient good place to store at
Stopped in to get my gate code haven't been in about 6 years Sandy was so nice and helpful this is why I continue to store here
Sandy was so very helpful and cheerful. It was a pleasure to work with her.
Sandy and Vanessa were helpful and friendly great customer servicio.
Sandy is very helpful and professional and it’s my second time to store with her it’s a great place to store
Since Day 1, we have had nothing but great things to say about the staff, and manager, Caroline, in particular. They have always gone above and beyond in assisting us when needed. They are very polite, friendly and courteous. The establishment is super clean, well lit and in an excellent location. My wife and I are there almost every day, and Caroline makes an attempt, (no matter what she is doing), to come by and say hello and acknowledge us. We never see her out and about, without a broom or trashbag in her hand. The grounds are spotless. We would highly recommend this location, and its management, to anyone looking for a safe and well maintained storage facility. This Public Storage is top notch! Cody and Heather (5 years later) I am going to add to this because, Sandy, the current manager was the very best person i have ever dealt with. She is the most professional and friendly manager ive come across, and she assisted with me on certain occasions with financial issues that came about. She always willing to help. She cared....and it meant a lot to me. I very highly recommend her and her staff to anyone and everyone....
Sandy and Maritza showed me my space in the pouring down rain and where so nice and good sports about it. Running in the rain is not ideal but they did it with a smile even gave me something to dry off with. Great place and great ladies.
Made a complaint about rats back in January and nothing was ever done. Found out today that the location of the storage I have is infested with rats and nothing was done. I also found out that the insurance public storage provides is worthless because they only pay $250 for the damage the rats have done. DO NOT GET STORAGE HERE THEY WON’T DO THEIR JOB AND YOUR DAMAGED BELONGINGS WILL NOT BE REPLACED! You will be left with damaged belongings you have to replace with money out of your own pocket. What a waste!
I'm sure these are franchise owned so each one is night and day from the last one...your best bet is to go by each unit and location and see if you enjoy it....
Last minute decision to get a storage unit on a Sunday afternoon. Connie called right back to confirm. She was very knowledgeable and helped me get the perfect size unit for what I needed. Thanks so much!!
Excellent customer service and the girls Sandy and Connie were very fun and friendly they made the rental fast and easy i have stored at Extra Space and im very happy to move to Public Storage
This is my 3rd visit with Sandy, and she is amazing! Her customer service and jolly attitude brings me back everytime. Love her and this location!!
Having never stored before, I was pleasantly surprised with how quickly and easily the process was. Sandy was spectacular! Personable and was able to answer my thousand questions without batting an eye!
Gate code access code very long but unit in safe place.
Sandy was so helpful she stayed late so I could make my payment. Great customer service love the store.
Sandy was very quick/ pleasant to show me what I needed. The price is reasonable and perfect. Will recommend to other people.
Making a payment is fast and easy Sandy is always courteous and friendly it's a nice place to store .
Sandy and taseanti were so friendly and helpful they showed me my unit went through the process and made it fun will recommend to everyone
Ms Sandra is so sweet shelled me fast and quick thanks she is A1 and I will be telling everyone to come see Ms Sandra thanks so much
What is the biggest size outside storage space, and price ?
Very nice clean property service was awesome and Sandy was very helpful in getting me the space and price I needed. Good place to store.
Good and friendly service Sandy was great and got us what we needed in a fast and timely manner. Will recommend to others.
Great place Front office is nice n clean. Best part is Sandy.
Sandy was helpful and polite made the moving process easy to handle. Will recommend her location for storage needs.
Sandy the property manager was so helpful in transferring me to the storage I needed. She is always smiling and you can tell she enjoys helping people and her job. That's nice to see now days.
teanna was very helpful and friendly she went over the process quickly and was informative will recommend to friends and family.
Teanna was very helpful and got the right space and was very proficient with what we needed. nice location also.
Sandy is so awesome she is great and makes the payment process fast and easy
Rental experience was quick and easy property manager sandy is hekpful and informative. Nice clean location.
Sandy was very pleasant and knowledgeable in what I needed for storage and very nice property
Sandy was so helpful in getting me what I need nice and clean property.
Me atendieron muy bien gracias
Sandy was very professional. Easy to talk to and answer all my questions. I was able to go in and out in a timely manner. She provided excellent customer service.
Sandy was very helpful in getting me what I needed and the price that was in my range. Great place to store when your from out of town.
Very good experience with sandy. Will not rent anywhere else but here. Sandy made the renting process so great.
Sandy was so nice and polite when taking my payment .great place to store wouldnt go anywhere else.
Sandy is such an amazing person. She made sure we understood everything that was going on. I would never get a storage anywhere else! I strongly recommend this place!
Sandy was so awesome the storage place was clean and friendly great service will recommend to anyone
The rental process with Sandy was quick and easy and she made it fun to be doing this with. Took a stressful situation easier .
Sandy is so awesome and the property is so clean and well kept. The storage facility is convient and accessible. Keep up the good work.
Great price But you will Never ever y’all to anyone after you get the storage unless u go all the way up there. You Cannot At All call and ask a question Because they just send you to a voicemail That’s the only thing that sucks about the place.
Sandy is so kind! She’s really helpful and explained everything really well! I highly recommend people to come to Public Storage!
My experience with this Public Storage location has been great. Sandy and Amber have been incredibly helpful to make a process that can be stressful very painless. They are knowledgeable and super friendly.
Great experience getting set up with a storage unit. Sandy is super friendly AND helpful! Great prices too 🙂
Making payment is easy and Sandy and tecola are very nice and helpful.
Great service and very nice folks!
I really enjoyed my checking in experience with sandy
Tecola and Sandy are so helpful and nice and make coming in a pleasure to do business with them. Will recommend to everyone.
High traffic area, had dust blown in all over my property from the inside because they have chain link fence across the top of the units.
Sandy was so great and helpful. Very personable and knowledgeable. Property was clean and nice. Great place to store.
Clean, very nice people, helpful
Sandy was very professional when taking my payment.
Sandy is so great. She is polite and helpful. She knows her stuff. Making a payment is quick and painless but also fun as she asks about yout day. Great place to store and great lady
The experience was great. Chloe was very informative and knew what she was doing. Great rates and clean property. Would recommend to anyone looking for a great storage place.
Sandy and Chloe were great in helping us get the size we needed and how to protect our stuff while in storage. Property is nice and clean too. Highly recommend.
Sandy was great and got the storage i needed. First went to uhaul they could not help me and prices were ridiculous. Love the property and manager.
Sandy was so helpful and nice she knew exactly what i needed and was so polite doing it she definetly knows her stuff
Sandy was so helpful in finding me the right storage . she also helped me get the items I needed to protect my stuff. Great lady and really nice place to store your items.
Although the process is similar to buying a car. Mrs. Sandy made it quick and painless and assured me my property would be safe and secure. Unlike others around town.
Sandy was very pleasant to work with and helped me get the storage I needed and the items to protect my goods. Great place and friendly.
Taylor was helpful with my storage experience and was friendly and courteous. The storage place is clean and well kept. Will recommend to friends.
Had a great experience with sandy and renting at public storage she got me the size I needed and did so with a smile. Great place and ckesn.
Wish I could leave 0 stars. The lady in the front office is very rude with a nasty attitude. I pay my bill every month on time and to receive disrespectful service makes me want to take my money else where.
great service & wonderful manager! definitely would recommend to everyone
I have a very good experience at public storage, Brandon a very good at explaining the details of my deals and my need to knows. I would recommend this location!!
Sandy was great helpful and polite walked me through the whole process with a smile. Very friendly and pleasant. Great choice if you need storage.
Rates climb swiftly, burnt out lights aren't replaced, locks on doors to units removed, apparatus to keep exterior door open when bringing things in and out. The plus is it is clean, but the minuses don't merit such frequent rate hikes.
I've had a storage unit here for over 5 years. Each year the rate is increased more than I feel is reasonable. Also, every few months, I have asked that the missing and burnt out florescent lights be replaced. They never have. It is kept clean and a code is required to get through the gate so it gets two stars instead of one.
Great location. Very friendly staff that are helpful and always keeping the property neat.
It's a well kept store and customer service was really helpful and fast!
By far the best and easiest experience I've had in a storage unit facility. The employee Jason Strange made the process so easy and he had a great attitude. I recommend my friends and family to go here
Amber and Jason very helpful. Really easy process. Thanks guys!
Jason at this location is the best. I got there to make my payment and he was walking out the door but was still kind and courteous enough to accept my payment and help me out. Great service great attitude and always with the smile every time I come in.
Jason is Phenomenal as a Manager! I had gone to make my payment when I walked in the office where an irate woman was yelling and screaming obscenities at him. . I had never seen anyone so calmly, without raising his voice in anger or yelling back as loudly, repeatedly insist in the calmest tone possible, she remove herself from the premises immediately. And she did because Jason kept his cool under pressure!
Jason was awesome!! He went through the entire process of the storage and my responsibilities. He was patient with my questions and was willing to explain the things that I wasn't a aware of. Thanks Jason for making the process easy. Tonja Small
Great guy very helpful and friendly.
They were great but after me being a renter for over a year . one night before they were closing their property manager lady was having a bad day or something and i was almost finished w what i had to do and she comes and cursing me out screaming about she's trying to close up and to get the f out and she even wanted to fight. Seriously im the most non violent person i know just about and i had just got assaulted not long before this. So i advise not using them they wont let u access your own property after 9 pm also. I regret renting from them.
Recently rented a unit from here. Reserved it online and went in the next day to pay and move in. Jason Strange and his team (Dana helped me out, too.) made the whole process easy as possible! I was in and out in under 20 minutes and felt great about the experience. They were even able to move me in to a unit much closer to the elevator than the system originally reserved for me with no hassle, fuss, or extra charge. I would definitely recommend this facility to anyone looking for a storage unit!
I was moving out of the unit and was told that when I was complete out I needed to sign a document showing complete vacancy so my movers could not get some stuff and had left it so I when I went to go get it all of it was mot in my unit and I was told by the office that Jason the manager and taken everything out and disposed of it just because the lock was not in my unit !!!! Omgosh I have for sure that some very expensive clothes were in the mist of all that was trashed or kept ... I'm so very upset then when I tried to talk to Jason he would not talk to me and would only relay a message through the woman who was working on that day ... I was told sorry and given the district managers number have left many messages no return call ... I will get reimbursed for the horrible unprofessional thing that has been done to me ... Do Not store your things here if don't want Jason to throw your expensive belongs away or keep them which I am thinking that was probably done ... Jason needs to be fired , very bad management!
Jason called to verify my reservation shortly after I made my selection online. Once I arrived he did everything possible to make sure I chose the correct size for my needs, and to ensure I had any & all supplies I may not have thought of. He showed me where my unit was, explained everything about it's use, & went over all paperwork thoroughly. The only thing I didn't like was having to spend $19.99 for a cylinder lock I'll never get any other use out of. If you're going to rent...bring your own lock people!
Robin and Jason were a big help today. They helped me with my payment and got me into my storage. Thanks for great sevice.
All associates, specifically Manager Jason and associate Brandon, were courteous and attentive. They made my move in easy, answering all of my questions and helping me to feel at ease. Highly recommended!
Please Dont!!!!!!!! Please don't rent a storage here if you want all your items upon move out. I had a very old but nice Techwood Stereo system that was stolen!!!! I will never find another like it! The lock was still in place, no doors broken or anything! Sounds like inside job to me because I purchased the lock from them, note to self, but however when I reported it stolen the front desk worker ask me if I had all three keys, I said yes, but after I thought and look it was only 2, she disagree with me and when I arrived back for police report she said oh you got the new lock it does have 2 keys, to late you told me what I needed to know, y'all keep one key! So if you do rent get your own lock!!!!!
Great customer service fast in and out great location right off the highway easy on and go. Clean facility. 10 out of 10, follow the rules keep it clean and you will have a good stay.
Lobed it very kind....great customer service
Jason is awesome, he make sure you have everything you need and makes the experience quick and pleasant!
Jason was extremely helpful!!!
Deanna provided great customer service and had a wonderful personality. I would recommend this place to anyone wanting an easy rental experience as well as a fun one.
Yet another great experience with a Public Storage facility. Jason was outstanding. I needed to rent a space for my son from 1500 miles away. Moments after my online reservation he called and confirmed everything. I told him my son would be in town that evening and he was ready for him with a very clean space. He then called a few days later to check and make sure we were happy with everything. If I could give more stars I would!!!
I used Public Storage years ago. I am glad to be using them again. I appreciate the ability to store items in the dark to prevent light damage. I also appreciate the ability to drive up close to unit and the professional staff. All at a great price.
Super great fast service!
Great service and prices!!
Great place, clean and staff is very friendly. Jason solved all of our problems and made renting a unit easy and a pleasant experience. If you are looking for a great storage this is by far the best one.
Staff solved my needs quickly and pleasantly. I have been in and out of my unit selling my stuff and it has gone smoothly. I am quite pleased.
Jason was excellent at what he does
I dont particularly like the high rates but I love the customer service from DANA..she always goes above and beyond for me!! Thanks Dana and keep up the great work!!!
Dana was very polite and sweet.. Jason was polite too!!! Tell u make a late payment... There charges are very very outrageous and ridiculous.... They tell everybody to give a good word to make there rating go up!!!!!!!
Great customer service, friendly n patient... Awesome staff
Good customer service and manager
Carlos had great customer service great job! Well tell others!
Great customer service..Fast too
Wonderful place!! Karen was so amazing and helpful, I highly recommend using this public storage.
Sue is a great manager she helped my relatives find a space and boxes to help with move. Price was OK properly clean
Mr. Jason was very professional and nice! He helped me and took the time to answer all of my questions. Very detailed. Great Manager!!!
Great customer service!...
Friendly service, made everything quick and easy!
Thanks for all the help. Great job, Jason.
Awesome customer service thanks Jason
Jason was Awesome!!! Great customer service, very fast and efficient.
Jason was extremely helpful and super nice! Everything was quick and easy.
Without a doubt the rudest people I have ever had to deal with. John just called me and said"we need a payment" and hung up. I have already talked to this guy and told him my cards have been cancelled due to a identity theft tissue and would make a payment asap but he was just as rude during that conversation a few days ago as he said " whatever, just make a payment". When I have been there it's always a different person who says they are the manager and they all say they have been the manager for years. I have told public storage about this and they simply ignore me. Why would any company allow this to continue to happen?
Ms Jade was professional and very pleasant to do business. Thank You Ms. Jade.
Jade gave me great customer service. Was a smooth process and helped out with all my questions!
Not all hero's wear capes! Jade helped me out a lot, she was friendly and professional. Thanks jade
Jason was very friendly and helpful, great customer service! positive experience and I would definitely recommend to others
Hey Jason did a great job. He help me out
Great location, and awesome costumer service! I've had my storage unit here for almost two years and never had a problem!
Great customer service. A+!
Jason is amazing! His customer service was great and he made me feel like I was a valid customer. First time getting a storage unit and it will not be my last report Public Storage. Thanks Jason! I hope they give you a raise :-)
Jason is amazing manager. Very help will tell my friends. Thabk you
Great service an very friendly
Deanna you rock!!!!!! :-) Thank you so much for going above & beyond your duties to help me out realizing how frantic I was! You called other facilities to see how to meet my needs & exceeded that to help me meet my deadline. You and April at the suggested site you sent me to are the best!!!
Made a payment here and Jason was nice...
Hey Jason did a great job
deanna was amazing !!! i would recommend storing here to everyone !
Leslie have nice personally
Jason was great and knowledgable!
Jason was amazing will tell other
Liked my experience very much. Real quick setup
Jason was great and help me find the unit needed!
Jason was very helpful and had great customer service. He explained everything correctly so that I would understand.
My experience was terrible. It started with the call center and ended here at this location. I needed to store my things once I got to Texas, moving from Arkansas. After speaking to the call center I was informed that I had to have someone by this location to sign the lease and such by the 26th of August, I did not need the unit until the 27th of August, but I was not going to complain about one day. After completing all the information needed I received a call from the manager at this location. He then informed me that "it was peak season" and he could only hold the unit for me for 3 days. He had no compassion that I had been looking for a storage unit for months and I was willing to give him all of my information and begin paying for the unit that day. He stated that what the call center had told me was incorrect and he was not willing to honor it. Since I am moving from another state there was no way that I was going to be able be there in three days to do the paperwork for the unit. He stated that he could hold my reservation but that he did not have to hold a unit and if on the 26th he had rented the unit I was out of luck. It was first come first serve in person only and that my reservation guaranteed me nothing. If the location has the right to determine how long they can hold a unit then when you call the call center they should be able to connect you to that location so that there is no confusion if you will have a unit on the day that you were told you would. Or maybe on the website it should state that it is first come first serve in person only and you are never guaranteed a storage unit. I am so dissatisfied that I will never be using public storage again and will not recommend this company to anyone. It is hard enough to find a unit from another state yet alone have the stress that your unit might not be there on the day you move.
Quick and efficient Jason Awesome
Fantastic job by Jason. Took no time at all, extremely cordial, professional and knows his product. Highly recommended
Jason gives excellent customer service!
Convenient location, clean facility, climate controlled available. We stored our belongings for about a month this summer and we had a pleasant transaction. Mark is the best. We highly recommend this facility. Thanks Mark!
Jason was amazing love the customer servicr
Awesome, expedient, professional, and friendly service from Deanna Freeman!
Jason was amazing at customer service will tell others
Deanna girl thank I keep losing my gate code.. U guys are great!
Jason has great customer service
was great had a very pleasant experience
I went in yesterday to rent a storage unit. After dealing with other storage companies, I didn't have very high expectations. The first thing I noticed when I walked in was how clean the office area and property itself were. I was acknowledged and greeted immediately. The staff is very polite, friendly, and professional. Deanna took me to see a unit, and was very thorough in her explanations and instructions on how everything worked. They have definitely raised the bar! Thanks for the great experience, and I know if I ever need anything, they will be right there to help! Thanks guys!
I came in yesterday to make a payment for a friend and Jason was very helpful, kind. He also help me get some boxes and a lock that would fit me needs. I will be recommend him and his store to all my friends and family for their storage needs
Keven was a great help in consulting me on my storage needs!
Jason was great with customer service
hey JASON IS AWESOME!!!!!!!! HELPED ME WITH EVERYTHING I NEEDED!
Jason was very nice and helped alot
Awesome place very nice ppl
the service was fast, efficient, and very friendly. Jocelyn, was quite helpful and gave me excellent service.
Jocelyn was extremely helpful and patient with me she explained everything very clearly so that I could understand. I look forward to seeing you when I come in later for a key to your carts
Thanks Joselyn for all you help. You were nice
Jocelyn was excellent. She had all the answers I needed. Hanks again
Great staff and Service!!
Robin and jocylen were excellent and very kind. thank tall for everything
Thank you Jocelyn for all your good service and your patience you were very kind and helpful you made my experience easy. Thank you lady
I went into Public Storage today and was helped by Dana. She was awsome. Very professional and great customer service skills.
I really appreciated the service Stephanie and Jocelyn gave me at Public Storage.They took great care of my storage needs. Thank you. They're personalities were great. I would recommend this Public Storage to anyone.
Thanks Jocelyn for all of your help. You were very kind and patient with me. Will recommend in the future.
Thanks Jocelyn you were very nice you helped me and were patient. Thanks for helping me and for suggesting everything in your store Lol
The ladies Dana and Stephanie, managed our unique circumstances quite well. looking forward to storing my personal belongings with Public Storage!
Jocelyn is so nice and helped me with my needs
We really appreciated all the help and excellent service. Mike was amazing greeting us as we walked in and gave us the perfect storage for our needs. Jocelyn was beyond awesome. Her personality really lightened up my experience and we'll definitely recommend this Public Storage to others.
Thanks to Jocelyn my cold and dreary day is now happy and warm. The boxes are expensive but the service was nice
Its was a clean, organize environment great help from the young lady Jocelyn she did a outstanding job...Thanks...
Thank you Anna and Jocelyn for the excellent customer service I received today. You ladies are fantastic!
I would like to thank Ms. Jocelyn for her amazing customer service she was very polite and helpful. Thank you so very much young lady
Outstanding Job! Very pleased & satisfied with the service. Especially jocelyn & Keven so helpful & great customer service. They also make sure I understood, all the lease terms. I would definitely recommend to my folks.
Caroline and Kevin were wonderful, and very helpful. Great customer service. They DESERVE a raise!
Thanks Carolina and Robin for your help
Stopped in to get a storage price& found Robin to be very friendly and help full.
Went in to see about a unit an Robin was super nice. She was very professional. She was able to suggest the best unit for my needs after just a few questions. If you need a storage I strongly suggest public storage.
I came in today & was a helped by Robin & Caroline & answered all my questions & even treated me with candy
Caroline is a pleasure to store with. Always nice and happy
Great customer service from Caroline and Robin. They provided great customer service, and were so friendly. This is the best location with great service.
Caroline and jason are amazing!!
Bait and switch Customer service sold high expectations at a great deal. The reality at this location was very disappointing. The quoted savings for the first month's rent is nullified at this location because they force you to buy a new cylindrical lock (which is only good at Public Storage and they don't buy it back/reimburse). There are hidden fees. Seven days count as a month, so they won't prorate. The unit has dangerously sharp, unfinished edges, yet they won't even provide bandaids for inflicted cuts. The phone is rarely answered, mgr is never available, and they don't return by the time on the office door. Service is sub par. Even after you advocate for yourself, they require your license to loan you a dolly in an area where you have to use two codes to enter, and they say the cameras work.
Caroline was super helpful and had answers to all of our questions. She was very quick to help us with everything and helped us to secure a discount that was special to online.
Caroline was excellent, great customer service
Caroline was great...good customer service, great personality and very helpful.She got me what I needed in no time..I will definitely recommend that storage facility..
This Public Storage place is the best! Keven and Caroline are always very helpful in answering any questions I have. They have always been very professional and I highly recommend this place if you want to work with people that really are looking out for your best interest!
Caroline had very good customer service
Caroline and Nicole were wonderful. I got a parking space today and have been happy with the service I received here today. They we're assisting other customers at the time but both looked at me a greeted me with a smile. Great girls and great customer service. Extremely knowledgeable and professional,
Caroline and Nicole provided a very professional service, they went un details of the property and help me find the things I really need.
Caroline and Jason are great and friendly. Assisted me with payment with a smile
They were very nice and and polite and very helpful. Especially Caroline the manager.
carolyn and amber are awesome. wonderful customer service. great personalities. wonderful to work with. Thanksgirls!!
Great experience, fast and accommodating.
Dana was very helpful, friendly and professional! She showed me a few units that are available and explained the current specials they currently have on their storage units as well as the package deals they have on their supplies.
Caroline was AWESOME!! She helped get my late fee waived. Cool office
Caroline was wonderful. She provided excellent customer service and was very professional over the phone and in person!!! The storage was the best deals I could find!
Caroline is awesome very good attitude and very friendly
Fantastic!! Everyone is super helpful and friendly especially Caroline!!!!
Caroline and Gaby gave us great service, and I am very pleased with the security at the location.
i was interested in renting a parking space and Caroline was so helpful through the whole process. she was kind and friendly the whole time. even cracked a few jokes with me. great clean property and a great property manager. if you need storage or parking go to this location and ask for caroline.
I just wanted to say how wonderful caroline and keven are. Always friendly and helful. I highly reccomend this location. Its always clean and well maintained. Great staff at this location.
Caroline was very helpful and made everything hassle free.
Caroline was awesome, i couldn't have asked for any better service, with great personal as wonderful as her any customer would love to do business with you guys, thanks a bunch
I just came to pay my bill and Kevin and Carolyn are great. They helped me get through to customer service and are always there help in any way they can. I would deffinetly recommend these two ladies and this property to anyone looking to rent storage.
The people in the office were always very friendly and helpful each time we went in. The facility is kept clean and is well-maintained. I felt that our belongings were kept in a safe, secure location.
Kevin and Caroline are amazing. Great customer service and always friendly. I highly recommend storing here to anyone needing storage. Great ladies!
I would like to say what wonderful customer service I have revived at this location. Caroline the manager is always very helpful and knowledgeable and answered all of my questions, I have rented from this location twice and came back solely based on the customer service from Caroline. She runs a clean and safe property and goes the extra mile for her customers.
I Just want to say how wonderful caroline and keven are. They are both very friendly and sweet everytime i come in the office. Both are very profesional and deserve a rsise.
My experience at public storage was unbelievably great with Caroline as my rep. She was 10 Times more helpful than my last experience with public storage
I have had rented storage places before, however my experience with Keven McNulty was great! She was so helpful and seemed to really care, unlike past experiences where the employees did not seem to even want to be there. Thanks Keven for all of your help! The storage facility is just perfect and I got a great deal!
I went to this facility the other day needing a 10x10 drive up unit. The two girls working Caroline and Edwina were very helpful and extremely professional. They went out of their way to help find my a property that would best fit my needs. Both were friendly and courteous.