Public Storage Self-Storage Units at 10410 E Northwest Highway, Dallas, TX

The 5 star rating is for the incredible care I receive from Jasmin everytime I see her on location. She has impeccable customer service skills and is always willing to go above and beyond to help. Public storage is lucky to have an employee like Jasmin. I hope the company takes care of her, the way she takes care of the customers. Thank you Jasmin!

Clean facilty easy to access

Reniga was nice

Jasmin (Property manager) really helped us out today! We needed to preview the size of the storage units before renting as we needed to make sure that all of our schools PTA stuff will fit. She was extremely helpful and very pleasant to be around. She was a rockstar through the whole process of adding a TAX ID and helping us get the unit that worked best for our school. We can’t thank her enough for all her help. The kiosk thing however is weird. The lady that helped us via the kiosk was super sweet but having an actual person to walk you around and help was the best! Thank you Jasmin!

Awesome

Marcus

Reniga was great. Solved all my problems.

Very clean and nice facility. Evert is super helpful. Happy customer!

Great service

Sonya help me while I was moving highly recommend her most diffently

Sonya is consistently helpful whenever I visit the storage. Her customer service always exceeds expectations.

Was helping a friend move and Sonya Patterson gave amazing customer service. Will definitely recommend to others.

Property is small, cutesy, and very clean. Kiosk rep was very helpful and informative, She made everything easy for me. I was able to get in and out with no problems. Thank you Public Storage.

Facility is clean and secure. They have a kiosk that is staffed with live agents to assist with many tasks.

Absolutely love! Easy to find, rental process was painless online, customer service is spectacular!!

Reniga made everything very simple and convenient for me. Highly recommend!

Thanks vernice for a great customer service

This Public Storage location is very clean and has easy access from the highway to the building. Renting was seamless with the kiosk and the lady answered all mu questions and had great suggestions. I will definitely use them again.

Harrison was so helpful with my storage unit. He has wonderful customer service.

Had a recent experience with this location. The manager, Harrison, was very helpful to my Son, and Me in getting things straightened out with our units.

Just wanted to give a shout out to the manager there. I believe his name is Harrison. Really provided some great assistance when dealing with my parents old unit.

Easy peasy, also easy for me to get to unit and affordable.

Great customer service, very kind staff greeted me and answered all my questions. Sonya was a huge help and was very welcoming!!

Raini is super helpful. She’s very polite and professional. I’d definitely recommend everyone come to this location specifically cause of her.

Raini was very helpful with what's going on with my daughter's unit. Couldn't have asked for better service.

Great customer service with people who care. They have been very helpful throughout my time with them. Cheryl and Sonya have been amazing. They listened to me and helped me through my rental process. True gems 💎!!!

The girl I think her name was Raini helped me she was sweet an very helpful! The property was very clean.

Omg the girl I think her name was Destoni, she was amazing! I could marry her she was so helpful to me. And the place is clean and I have no complaints. That girl deserves a raise.

The property is VERY clean and was pleased with what I’ve seen. Destoni was such a help as well and would continue to recommend her to others as well for the experience that I received!

The facility was very clean. I needed help finding my unit and Destoni was able to help me.

Sonya is fantastic. Life has thrown me some curve balls over the past couple years, and I’m not exaggerating when I say I’ve been trying to transfer my unit to a different unit for months. Frustratingly, I ran into endless issues - with PS’s site, the kiosks, trying to find a manned location, and so on. Today, I mustered the wherewithal to try one more time, vowing to sever my yearslong relationship with Public Storage if this time didn’t work. I’ll be honest, I wasn’t optimistic. However, Sonya called me back (I left a vmail) in record time, and my only “complaint” is that I didn’t get to deal with her months ago!! She was extremely personable, helpful, and knowledgeable, answering all of my questions about the transfer process — and anticipating questions I didn’t even know I should ask! And, when I mentioned my previous issues, she immediately knew what had happened and gave an explanation; that’s the kind of product knowledge that only comes from experience. Her representation of Public Storage has restored my confidence in the company, and set a brighter tone for my day. All you can really ask for from a customer service rep is that they’re polite and helpful, meaning she chose to go above and beyond that because it’s just the kind of person she is. Public Storage management, take note: Sonya is the type of rep to hang onto, AND appreciate. 10 out of 5 stars! (And Sonya, if you see this - stay fantastic, and don’t let life wear you down!! Everything truly does happen for a reason — and the ripple effect your kindness and competence has already had on my day is a prime example.)

Went to get something out of storage. Someone had tried to break my lock and enter, but the attempt was unsuccessful. Was able to remove the lock, but it was now unusable. The slide that I used to open the door was also damaged. Had to go to another location to speak to a manager. They will send a maintenance person to repair the damage to the door. They also gave me a new lock 🔐 for free. We went back and attached the new lock to the door. Asked the manager to closely monitor the security cameras in the area near my unit.

Raini is the absolute best! She has always been super sweet and answers all my questions. She deserves a raise just because she deals with me. Thank you Raini for everything!

So far so good. I loved the contactless check in and the insurance being available to add on. Good availability in a short notice. We needed a storage unit quickly do to unforeseen life events and they really came through.

Stopped by to make my payment, I rent at another location and was in the area. Alex was so sweet and friendly and The property looked beautiful.