Public Storage Self-Storage Units at 10410 E Northwest Highway, Dallas, TX

Went to get something out of storage. Someone had tried to break my lock and enter, but the attempt was unsuccessful. Was able to remove the lock, but it was now unusable. The slide that I used to open the door was also damaged. Had to go to another location to speak to a manager. They will send a maintenance person to repair the damage to the door. They also gave me a new lock 🔐 for free. We went back and attached the new lock to the door. Asked the manager to closely monitor the security cameras in the area near my unit.

Raini is the absolute best! She has always been super sweet and answers all my questions. She deserves a raise just because she deals with me. Thank you Raini for everything!

So far so good. I loved the contactless check in and the insurance being available to add on. Good availability in a short notice. We needed a storage unit quickly do to unforeseen life events and they really came through.

Word of advice- DO NOT USE THIS FACILITY OR BUSINESS. I’ve always paid early or right on time and realized I was charged $50 for “insufficient fees” AFTER the payment had been processed for DAYS. When I tried to email I was ignored, and when I chatted in the representative ended the chat when she didn’t feel like answering my questions. This is absolutely ridiculous and SUCH A SCHEME.

Stopped by to make my payment, I rent at another location and was in the area. Alex was so sweet and friendly and The property looked beautiful.

It's good! Easy access.

A nice clean facility, and the manager we dealt with was a very nice knowledgeable woman named Michele. I don't know how you could have a better employee.

I recently made several calls and left several messages and I Never received a call back or email back. On the last message I was not happy at all and I left them a bad voice message and still no call back. I also left their supposedly corporate office message and even email they still haven’t reached out to me with me posting this review. All I wanted was to be reassured that my things were safe inside this safe unit with all there sales pitch they gave you at the beginning. Not to mention how expensive the storage units are and the prices never go down just up and up and when you try to get a discount they simply say NO after years with them.Besides all this the important thing was my peace of mind after reading so many terrible stories and break ins at different locations around Dallas areas on social media and different apps sites. So I decide to call one last time and low and behold I got the manager for this facility I had never met her before and she had to be at less the 7th manager at this location a lone ……WoW. She was Not friendly or professional at all she was actually rude so I gave her rude back , I am now working on getting my things out of public storage unit. Remember if a business doesn’t care about you as person then take your business else were period!!!!!!!! If you are look 👁 at my review don’t do it don’t rent a unit you will be sorry !!!!!!!!!!!!!

Alex was so extremely helpful. I can't thank her enough. I highly recommend this location just because of Alex.

Alex was absolutely a delight to work with. She solved all my problems with my on-site account. She was Proffessional and extremely kind. I love her and wAnt her to work for me!!!

Alex and Misty both are amazing! I signed up with a unit for another location and was sent here by the kiosk because there isn’t someone always available where I rent. Misty helped get me checked in with the unit I needed and answered all of my questions. Alex helped out a few days later figuring out a larger unit and moving out of the old and into the new one. Thank you both so much for being helpful and understanding!!

I stopped by to pay for my dads unit and the property looked so nice! The manager Alex was very friendly and answered each of my many questions professionally. Customer service 10/10!

stopped by with a few questions & Alex was such great help & a sweetheart!!

One of the nicer Storage Companies I've been to. The property was very well maintained and the guy that helped me Dan, was extremely helpful and actually knew what he was talking about.

Dan the Man" is what I called him by the time I left. He helped me out so much with getting into a unit. He had personality and was extremely knowledgeable about the company. Not to mention the property looked really good, you can tell they keep everything well maintained. Made me feel better about storing my belongings there!

Thanks for all the help Dan. I came here and Dan helped me finish the rental for a different property and help me get set up on the app. Very knowledgeable I’m glad I came here!

Dan was very helpful. He even stayed a little late for me. Thank you Dan the man!

Rented with PS before at this location Alex was very helpful and very energetic thanks Alex

The Pubic Storage units we have in Lake Highlands have of great value to us through the years. The PS location is very clean, safe, and cool during the hot summer months. Dan and team have always taken extraordinary care of our units and when we inadvertently leave unlocked he is quick to contact us in order for us to resolve. We sincerely appreciate his customer service.

Dan is extremely professional, courteous and knowledgeable. He assisted me with a specific situation/ need quickly and efficiently. I also observed him working with an elderly customer. He was patient and calm, respectfully assisting the customer through the rental process. Thank you, Dan!

This is a very secure and very clean location, easy to get in and out quickly. Dan was very friendly and answered all my questions. Great experience.

Almost 2 yrs ago my son reminded me that I needed to get 'my boxes' moved from Austin back to Dallas. I had seen a convenient Public Storage unit open some time before in a very convenient location. So I stopped by & rented one. There have been a few changes in management (people who were always helpful) but Dan has even surpassed the helpfulness previously mentioned. I have learned that in the aging process we slow down physically but we are also declining a bit in all other aspects. Dan has reached out to be helpful to me in several ways...recovering from a late payment that snuck up on me, helping me set up an auto pay, & then helping me figure out why the last auto pay was declined(a change that Chase made that I did not know about or fully understand) but was corrected today by my bringing in my new card. All of the above were handled by Dan in a polite & understanding way which helps us 'older folk' continue to age more gracefully! And, that is greatly appreciated. The office is always neat, clean and well organized. The times I have gone to the actual unit, it has always been clean, well lighted & the temperature very comfortable. So, three cheers to those who saw Dan's potential & hired such a fine young man! Thank you very much. Sincerely, Barbara Arms

I went in today and spoke to a lady named Carrie she had good customer service she was sweetIs she broken down so good explaining the unit step-by-step

I don't know how much of this is the location versus the company but I moved into a unit in April and was notified in July that the rent was going up by $15. I contacted the location to ask why and was told that Public Storage has the right to raise rents at their discretion. I was also told that I still had a very good rate and that normally it rents for more. I informed them that I was still moving out. A few days later I received a message that they had arranged to apply a $15 credit to my account for 3 more months. I moved out today, mid-month, as planned but was not intending to give up the space until the end of the month. However, I received a very prompt call stating that the manager had noticed that the unit was vacated and that he had already closed the account. That is quite convenient for them because they do not pro-rate the rent at this location and now can rent it out again. This was a carefully budgeted rental for me while I looked for a new place to live. Playing games like this with the rent angered me and I will not use Public Storage again.

I want to say I'm very satisfied with the service that Dan provided me. He was excellent.I will recommend this location to anyone.

Alex was very courteous and helpful! I feel very comfortable with using this facility as my storage! Thank you!

My experience at public storage was 100% Satisfied the gentleman a working first shift Dan I have a bad leg and he came out to the car and was going back-and-forth to help me get my storage he was wonderful very very nice people very very good people I’d give them 150 stores if it was up to me they help me 150% thank you so much

Friendly and helpful customer service. Was able to get exactly what I needed and with the advice of the employee spent only a fraction if what I figured I was going to have too

Have rented several time at this location. Denise was very helpful with all my storage and online account needs. This location is well-maintained, clean and very convenient!

Denise was very friendly and facility is always clean.

After being deceived by a Uhaul description of "fits 2-3 bedrooms," I had to have a storage unit immediately!! Denise at Public Storage took care of me & made it easy & painless. The whole process was quick & easy.

Came to get information about a storage. Denise very knowledgeable and answered all my questions. I will definitely be back.

I wish I could give zero stars. There is a man named Dennis who works at this location and he is the most rude customer service agent I have ever came across. He accused me of lying that I set up a payment plan. Come to find out corporate and the locations do not keep the same notes. I had my lock cut twice because of this. Who cuts a lock for being 6 days late during a pandemic? I am so glad to take my business elsewhere. The corporate office is understanding and super nice so I'm assuming it's just this location and all surrounding locations with the same GM named Danya. There's way more affordable options to go to, don't waste your time here.

Honestly the worst customer service experience I’ve ever had. They know you are stuck with them if you’ve already moved in because it will cost more money to move your stuff. You’re better off going to a mom and pop small business because public storage doesn’t care about your things. Or choose a different location if you like elevators that work. The GM Danya is completely incompetent and rude.

Verenice was ver y helpful in trsnslating my léase ver y good place ver y helpful

My boyfriend store his items here. He says they have great customer service. They were very helpful with finding the right storage for him.

Storage facility is fine and clean but customer service is horrible. We have had unit for less than two years and rent has gone up 4 times and is just short of doubled. We did not sign up for any special rate at start so this is shocking. Only explanation we get is "market rate" is still higher than what you are paying. BS

April called to see if I was in town & ready for my storage unit. I was able to come in early to do the paperwork. She explained all the details & asked if I had questions. She showed me the unit & now I am just waiting for my shipment to arrive. April was professional, friendly & informative. I could not have asked for better.

April was helpful in getting our storage unit setup. Great pricing and availability! Highly recommend.

Great customer service. Jeffré was thorough and explained everything well, to ensure I was getting the exact unit for my needs. Setup was quick and easy and pricing is competitive.

Love It, Very Friendly And Helped With Everything We Needed Help With. Would Highly Recommend!

This review is based on customer service alone, as we haven't even moved our things into the unit yet. As soon as we walked in the door and spoke to Jeffré we were sold. Jeffré was very friendly, knowledgable and professional and helped us figure out the right unit for us. The facility itself is pristine and I know we will be happy with our total experience.

This is by far the worst storage experience I have had for more reasons than I have room to list out. There are too many other storage facilities around to risk trusting this establishment with your belongings.

The Manager,April is amazing. She’s extremely helpful and always concerned about the customer having a positive experience. She has gone way above and beyond when it comes to helping find the right unit to fit my storage needs. Additionally, she has had to overcome serious technical issues with the corporate computer system that kept changing my reservations. She fought to get me a better deal because of all the delays and hassles, but corporate wouldn’t allow it. Public Storage Corporate/upper-management should take a few notes from their customer-facing employees when it comes to customer service. Like most storage companies, all they really care about is making as much money as possible. This facility was previously Advantage storage, which worked with the neighborhood to design an aesthetically pleasing building and they kept the property pristine. When PS purchased the property, causing a bit of an uproar in the neighborhood, they immediately changed the design, disregarding the neighborhood agreements and as a result the property’s aesthetic has become a giant orange eye sore. Despite the issues with corporate, this is still a nice facility run by a Manager who truly cares about her tenants and the property... For that reason I highly recommend this property.

How much are your 10 by 15 and is it ac

Awesome customer service.

April, is AMAZING!! Thank you...💜🦋

April was awesome, great customer service going above and beyond!

Great property and location will recommend to friends and family

April is always amazing and helps me when I need it. 😍

Excellent customer service! Wasn't sure which size storage I needed but Anthony was super helpful in helping me choose and provided very quick service.

April was very awesome with her customer service she help me with the things I needed for my moving inexperience thank you

April was very helpful on my new rental space . Very professional

I just want to say thanks to April Rice for being really friendly and very helpful. I think that public storage needs more employees like April.

Great customer service!

I went in to check about a storage unit at this location and the manager April was very knowledgeable and helpful with all my storage needs..

Great place this lady named April was really great 😊 I would come because of her

April help me alot and explained me which unit would be better for me, im happy that ill have the space to keep the things i need to be stored on a nice and climated controlled place.

Great service. Took care of me fast . highly recommended

I had a wonderful experience there I was new in town and needed somewhere to store my things for a while the associate named Nundee was very helpful she was very patient and understanding with me I will definitely be coming back there again and will be advising my friends and family to go there as well keep up the good work guys!

We’ve used this place for a while and they are always awesome. April was a big help and was so nice and friendly! Definitely recommend!!!

April was amazing, thorough, and very helpful to help make this process very easy!!!! Thank you!!!!

Very clean

Service was excellent!! Renee gave us amazing customer service and had us in and out quickly! Love her personality

The people are extremely nice friendly and helpful. Very clean and have dolly's always available.

April was most helpful. Never felt rushed and explained everything to us.

Great experience. April was very knowledgeable and speedy throughout the whole process. Very clean and convenient location.

I went to thos location. Laurie had the best customer service .

Laurie is a fantastic manager who keeps the facilities well cleaned, maintained and in a orderly fashion. She greets customers with a warm friendly demeanor and excels at finding your storage needs. 100% reccomend this location.

By far the best place for storing all of my stuff. Laurie is the best manager that I have had the pleasure meeting. She goes above and beyond to help with anything that you might need help with. Whether taking the time to explain the contract or just a simple tour of the facility. She is always happy and greats the customer with a smile.

Laurie was an awesome help really cares about her customers. Affordable pricing depending on storage unit size would definitely recommend this place if you live in the area

Great service and very helpful!

Laurie is amazing and made a stressful situation on my end a much easier one!

Great customer service! Staff is kind and very helpful.

Nicest people & location!! Laurie was precious & very helpful...even gave us sweaty girls cold water! Topnotch

Laurie was excellent in every form and fashion! Helpful throughout the entire lease sign up process! Definitely recommend her amazing service😁😁😁

Very clean facility and very friendly staff. The manager, Laurie, is always so inviting and friendly. Keep up the good work y'all!

Had nothing but great interactions with the staff at this location. Laurie was very knowledgeable about everything. Definitely glad I chose this location will definitely keep doing business here.

I’ve enjoyed all interactions with the staff at this Public Storage. They are not only kind, but very helpful. Today I was helped by Laurie and she is great, but all three ladies I’ve spoken with over an eight month period have been as well. The building is always clean and lighting is good. I will use them again if I have continued storage needs!

My favorite storage facility. Laurie and other staff have always been very helpful and friendly. The place is new and clean and it’s in a safe neighborhood. I feel like my belongings are very secure here. Great place!

Great time. The manager named Laurie kept everything nice and clean and she was very knowledgeable about the services that I needed.

She was great told me everything I needed to know and was very friendly and professional maid great service thank you

Stopped in to get a quick quote for a storage that i will be needing her shortly. Laurie was the BEST can't wait to do business with her.

Great experience last week with my purchase of material. Laurie was a great help explaining what I would need and exceeded my expectations

Laurie was so nice and thorough! The facility is very nice and clean. I highly recommend!

We Have Had a Great Experience & Great Customer Service with Laurie!!Definately Happy That We Moved Public Storage Locations!!!

Awesome, Accomodating and Very Professional !

Joanna has been kind, friendly, thorough and made our moving process simple! Thanks a bunch!

Great facility and great customer service! Thank you!

Can't say enough great things about BEV! She saved the day for us. We had a problem accessing our storage unit and she found a way! We came frantic and stressed and left happy and relieved! Thanks Bev!

Joanna was extremely helpful although she didn’t have what I needed, she tried her best to find me something for a great deal!!!

Moved here for the better rental price. Super nice and accommodating manager!

Ms.Joanna is good over here

Jackie & Joanna we’re so helpful and kind to get me set up in my storage unit also the unit was clean and spacious enough for our things we needed stored away.

Recently rented a unit and Joanna was as VERY helpful and able to answer all of my questions.

Really like this place! The office is big, nice and clean. The manager seams really nice. I will definitely be back.

Beverly was SO helpful and sweet!! I highly recommend this place. Wonderful staff and clean facilities!

JoAnna was so helpful in getting us set up in our new clean safe big space! Thank you!!

New, clean location. Conveniently laid out with good elevator access to lower level. Good carts are provided for moving things in and out. Staff is particularly helpful.

Joanna & Teeanna have both been awesome and super helpful! They’ve made renting a unit right before my move super easy & less stressful. Definitely recommend, plus $1 on first months rent is awesome!

Great service!

Amazing rental experience!

Excellent service! Very friendly!

Friendly staff very helpful

I am moving out of state and today called and spoke with Bobby. I already have a two units at this location and needed an additional one. He promptly returned my call and we set an appointment where he was most helpful and professional. He met all of my needs and got me all squared away today. He was extremely helpful and he knew the property -he was great! Thank you Bobby.

Great storage/climate control, clean well monitored and secured. I only regret that now with new ownership I was informed that prices will increase every 6 months or yearly😬

Ms. Jackie provided excellent customer service.

Super easy check in process and Joanna is great. Highly recommend.

Joanna was extremely nice and beyond helpful. She really knows her property and that allowed us to move through my transaction quickly and smootly.

Great customer service. Joana and Jackie are great at their job.

Upon meeting with Ms. Joanna today she was extremely helpful and courteous. She explained everything in full detail, the rental rate was great and I was able to set up an acct with her today. It all worked out for me. Thanks Ms. Joanna. Public Storage is so lucky to have you as an employee.

This is was my first time renting a storage unit. Joanna went above and beyond to make my experience a breeze! She has excellant customer service skills; she even offered me the memorial day sale without me asking for promotional sales. She was the best and I strongly recommend this location.

WOW! What a well run facility Joanna is a PERFECT professional. She got us set up in no time and provided us with OUTSTANDING service!

Great service and very friendly!

This is an extremely nice, clean, secure Public Storage. Sign up was a breeze, Joanna was extremely knowledgeable, helpful and friendly. The property itself is quite attractive and I am looking forward to visiting my climate-controlled stuff.

The girls that work there are wonderful people all helpful and just are the BEST.....

Lisa has great customer service

Clean, safe environment. Plenty of carts to haul your stuff. Joanna was very helpful!

Joanna did awesome!

The good smell inside and enough space

Super easy, fair rates, and friendly staff. Highly recommended for anyone needing storage

Second time renter and excellent customer service.

Both Joanna and Madison were great. Great service and both were responsive and cared their customer has a good experience

I keep giving five stars because we have had all good experiences Lisa is great. Very clean.

Joanna was great! Clean location and easily accessible.

JOANNA IS AMAZING! very helpful and friendly!

Awesome service!! Love the girls that work here. Clean and great location!!! Love the new paint!!!

We were so disappointed when we received the notification that Advantage Storage was now Public Storage. We have 2 prior experiences with Public Storage - both of which have been horrible. Although we paid for both units we have rented at the 10410 E Northwest Hwy, Dallas location and have a payment confirmation # to prove it, "Nathan" tells me that no one other than my husband (who is very ill right now and unable to speak with them) can communicate with them about this unit. I mean, I guess I could understand if I was trying to GET information about the account from them - it's not like that...I am trying to GIVE them information about the account. Rather than use his brain, Nathan launches off on his canned script to lecture me about how I have to leave a message and be patient for a call back. Hey, Nathan, I don't HAVE to do anything of the sort. Your company - largely incompetent in my opinion - and certainly annoying is a royal pain. We have paid our bill and if you and your stupid company take any adverse action because you are incompetent, that won't be good for you. The beautiful Advantage Storage facility already shows signs of the miserable PS culture - dirty floors, broken doors, etc. We largely - except for about 4-5 small items vacated both units on Saturday, December 2nd. We DONATED $50,000+ worth of furniture we had stored there to the victims of Hurricane Harvey, who were unable to come and pick it up prior to the first Saturday of the month - December 2nd!! We asked for 2 day's grace period - given the circumstances - but were denied and told PS does not prorate rents that and we would be responsible for the entire month if we stayed past November 30th. So, on December 1st, we paid the full month's rent for BOTH units. One is completely empty - the other has 2 chairs, 1 broken mirror, 1 broken small chest, and the foot board to a queen sized bed in one corner of it. Way to go PS, when disaster strikes we can count on your to chip in a little here and there, right?? No? Okay,well since we paid for the full month, we see no hurry in removing the few items there and will do so in plenty of time to avoid January's rent. So happy we won't have to deal with this company anymore. We specifically went to a place that was NOT PS - who knew Advantage would sell out to that horrible company? If you are looking for storage, my recommendation would be to use anyone else - truly, this company is the worst - the slumlords of storage facilities. All about them...they completely forget who makes them necessary.

Great service and easy set up.

great service professionals at the knowledge of what to do ! keep up the good work !