Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 7895 Riverfall Dr, Dallas, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 11/moSmall 5'x5'- climate controlled
- upstairs access via elevator
$ 11 /mo $ 11Best Price Label+ one-time $29 admin feeHurry! -
5'x4'Online only price$ 12/moSmall 5'x4'- climate controlled
- upstairs access via elevator
$ 12 /mo $ 12Best Price Label+ one-time $29 admin fee1 unit left! -
Convenient Locations -
Budget-Friendly -
Advanced Security Features
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10'x4'Online only price$ 28/moSmall 10'x4'- climate controlled
- upstairs access via elevator
$ 28 /mo $ 28Best Price Label+ one-time $29 admin fee2 units left! -
5'x10'Online only price$ 29/moSmall 5'x10'- climate controlled
- upstairs access via elevator
$ 29 /mo $ 29Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 37/moSmall 5'x10'- climate controlled
- inside unit
- 1st floor
$ 37 /mo $ 37Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 65/moMedium 10'x10'- inside unit
- 1st floor
$ 65 /mo $ 65Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 73/moMedium 10'x10'- climate controlled
- upstairs access via elevator
$ 73 /mo $ 73Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 102/moMedium 10'x10'- climate controlled
- inside unit
- 1st floor
$ 102 /mo $ 102Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 107/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 107 /mo $ 107Best Price Label+ one-time $29 admin fee
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7'x20'Online only price$ 113/mo
Large 7'x20'- climate controlled
- upstairs access via elevator
$ 113 /mo $ 113Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 180/moLarge 10'x20'- climate controlled
- upstairs access via elevator
$ 180 /mo $ 180Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 186/moLarge 10'x20'- outside unit
- drive-up access
$ 186 /mo $ 186Best Price Label+ one-time $29 admin fee1 unit left! -
10'x25'Online only price$ 273/mo
Large 10'x25'- climate controlled
- upstairs access via elevator
$ 273 /mo $ 273Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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most trusted name in self-storage?
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Self-Storage Near Dallas
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North Dallas Storage Units Near Central Expressway
Public Storage in North Dallas is located near Central Expressway and a few minutes south of the LBJ Freeway. Just 20 minutes from Dallas Love Field Airport and downtown Dallas, it's a convenient location ready to tackle your indoor storage, climate controlled storage, or outdoor storage needs in the area.
For locals spending the days on the trails at Harry S. Moss Park, a 5x5 storage units is an easy spot to store mountain bikes, backpacks and biking gear for a great day out at the park.
Just a few miles from Southern Methodist University or Richland College, a 5x10 storage unit is a great way for students and staff to find some extra space from an often-crowded campus life. With room for school supplies, craft and hobby gear, sports equipment, and more, 5x10 storage units are the key to staying organized in small spaces.
If you're remodeling, downsizing, or welcoming a new addition to the family, our 10x10 storage units are the size of a couple of bedrooms, and can help you stay sane during life's transitional periods.
Businesses Preston Center or NorthPark Center can use a 10x20 storage unitss as the place to keep excess office equipment, supplies, paperwork and boxes to keep the workplace clutter-free.
Whether you're a small local business trying to make a name for itself, or just a family who needs to declutter the garage, Public Storage can help you find the space you need to succeed. And with downtown Dallas just a short drive away, you can store your stuff and enjoy the Dallas Museum of Art, the Dallas World Aquarium, or a stroll through the Arts District.
This facility offers a large selection of indoor climate controlled storage units in a variety of sizes, as well as a number of outdoor storage units with drive-up access. For an online self storage experience, use our eRental program to book a contactless move-in on your schedule.
At this Dallas Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 606)
Thank you Reniga for your awesome customer service today and for making me feel welcome to TX!!!
Great service from James!
Great location and Susan at the front desk is terrific, VERY helpful and knows everything about this place. Public Stotage is lucky to have her’
Reniga customer is a blazing amazing service
Great service
Everet was awesome! Super helpful and very polite. Would highly recommend! Thank you
I spoke with James and he was very informative and patient in answering all of my questions. Facility is very clean, accessible and affordable!!
Reniga was extremely helpful during my intact process and super friendly!
Reniga helped me get a storage and gave me all the information i needed
Reniga
She's great at customer service really helpfull very kind and patient! ❤️
Susan was very helpful, i had a small storage room and needed a larger one near the smaller for easy transfer and she found one near and made it super easy for me
Susan was a huge help in going over our options and steering us to the best deal for our needs. We trust this will be a good place to store our stuff. … Came back today (4/17) and Reniga saved us from a problem caused by the call center!
Susan at this Public Storage was extremely nice and understanding when she saw that there had been something that had happened where there had been a price increase that I wa unaware of! She immediately looked to see how to remedy this and went above and beyond to help with my situation! I would definitely recommend this place as the people will work with you to make you feel like you are your things are being taken care of. Very trustworthy and again would recommend them!
I had an amazing experience this morning with Reniga. She went above and beyond to make sure the unit move-in was smooth. I love the climate controlled facility and would highly recommend this location.
One of the best Public Storage ive used and regina and others were very kind and welcoming when i got my storage unit.
EXCEPTIONAL CUSTOMER SERVICE at the Riverfall Drive Public Storage in Dallas, TX. Evert is very friendly and helpful but the absolute star is Reniga! I was locked out of my unit and Reniga just happened to come in after hours on a day she wasn't working. Even though she had no obligation to help, she went above and beyond and came to my unit and unlocked it for me. The entire time she had a smile and can-do attitude. Thanks Reniga!
Gina, Susan, Evert, and James were really helpful today. I was coming from out of town to grab a few things and left my keys. They did everything to assist me through the process and were so friendly. Thank you so much for all your help today!! Great team work 😊
Had a solid two year run at this location. Facility was always clean, easy to access, and staff was always kind. Evert and James took great care of us on the way out. Should I need a unit again I will be back.
Great experience. Great location. Clean and safe.
James made the onboarding quick, easy, painless, and professional. Great people make great companies. James is making Public Storage Riverfall Drive a great place to do business!
Go see Evert. A good dude looking out for his customers. He settled what was turning into a not so good situation
Fast and friendly service
The sales representatives Reniga, Susan, and James were a pleasure to do business with and were very straightforward with the details of the unit we were renting. It's always nice to do business with REAL people who are friendly and efficient, especially in a time where the garbage of artificial "intelligence" is being pushed on everyone. Highly recommend this Public Storage.
Super friendly staff, always willing to help, specially James! He made sure everything was good to go for us. Facility is super clean, and it has easy access.
James was INSANELY helpful making sure I got into my unit and solving some problems around the sizing. Give this man a raise!
The supervisor did a tremendous job of getting me a unit when it appeared we would not get one. She did this after hours with multiple other customers coming in at the last minute on a Friday evening.
Great job Alberto
This location is cleaner than most, and it’s easy to access. Reniga is such a joy to deal with, she made everything seamless.
James Went above and beyond!!
Reniga gave me excellent customer service. She was very friendly and helpful. She was not in a rush, and she made sure all questions were answered. It was a joy to receive her service.
Reniga
I just love her personal care...I have known her for years...
She always takes care of all the details!!!
When she is there, I don't have to worry about a thing!!!!
I had a great experience at Public Storage thanks to Reniga! She was incredibly helpful, knowledgeable, and patient while answering all my questions. Regina made the renewal process smooth and stress-free. Her friendly attitude and professionalism really stood out. If you’re looking for storage and great customer service, ask for Reniga—she’s the best!
I’ve been renting from this location for the past 10 years or so, and it’s always been clean and secure. Today I rented my forth unit, and the customer service that Reginia gave me was awesome. She is very patient, detailed, and helped me figure out the right size unit for what we needed. Kudos to Reginia!
James the best working good customer service.
Reniga went above and beyond for me great help frfr
Best customer service delivered by Reniga
James was very helpful and responsive to my needs. He was very helpful and attentive. The Manager, Reniga has always went over and beyond assisting customers and training her team!
Keep up the good work!
Reniga best in the world I been here for five years because of her
James and Renita were extremely helpful and made the move in process go smoothly.
James and Reniga were awesome today for us. We drove in from Oklahoma, I took the day off to come check on my unit. They were both so professional and so kind, I am grateful for the experience.
Renegade has been the best customer service and a very loyal and hands down the best person at this location
Moved into Public Storage, Riverfall Location, Dallas, Texas. Property Manager, Susan, called me following up with my move in date and answered any questions I had before my move. Offered 2 spaces, both in different buildings. Main building rent would be $25/more, Building A rent was $25/lower. She explained pros and cons of both areas, helped me choose A because security codes were tighter there. Safety was my main concern. Regina was in the office as well and always handled my questions equally well. Highly recommend this location with this staff ! Great employees!
Just want 2 say that this location has friendly associates, and a well kept up facility. Susan was very friendly and helped me out a great deal. I truly appreciate all she did to help me.
Susan is an outstanding Public Service Associate! She deserves the best recognition.
Good 👍 job
Susan is great!
Rashida helped me secure my rental unit and made the process easy!
Regina manager was very helpful, she is very nice to me always. I been renting at this
Facility for many years and it's the best.
Regina is very friendly and helpful. That big smile of hers just makes it even more of a plus.
I ordered a storage and it was locked when they told me over the phone it would be unlocked…Regina is the sweetest lady’s me and the movers arrived but she was on Lunch break but she clocked back in to get us situated thanks so much the movers were being paid by the hour God bless her
Easy to use and affordable.
Carol & the 2 other ladies in the office were nice and helpful. I also was able to be shown the spaces to decide.
My family have rented from this facility for about three years , the prices increases a $100 every year , I recommend not to lease a storage from this property at all .The communication between the staff is very poor… PLEASE STAY AWAY FROM THIS PROPERTY
Had great help from your agent James. He was patient with me know that my husband was in hospital with MS. He made it easy for me to get through the process. He needed help witha step and Susan wrapped the final process up. It was refreshing to have someone ask for help and know who to turn too. James and Susan made my visit much easier then I expected it be. Thank you James for your skills, empathy and patience with me. Susan thank you for the assistance to James, the team work showed your skills to work together to help customers.
Thank you,
Charles "D"
Reniga was very helpful with my situation with getting transferred to another unit….Thank you !
The facility is fairly new - I have leased for 3 years in the main building. Over that time, I have seen management lock and make inaccessible all but the ground floor restrooms. All restrooms are locked if the management office is closed. Also, there is a problem with the carts - there used to be plenty but now about half the time there are none. I recently asked them to order more. I learned that because the self-service kiosk is inside, the doors that used to stay secured now must remain open. There went the carts. I do feel safe while accessing my unit and the locking system works well.
Susan Willis was very helpful and patient with us today!! She took very good care of us at public storage today!
I love the service l received from Renita on yesterday.
Great experience at the riverfall location. Susan is awesome!!!
Worst place you can ever rent at. They make it IMPOSSIBLE to move out without sticking a fee on you. I moved out from my first unit on the 30th of the month and 2nd unit on the 27th but they still charged me for an extra month for each. They then said it was a glitch on their part, just to end up sending it to collections, hauting me all the time. I have called, been there in person, everything but I have been told the same thing and NO HELP.
I stayed calm until now but this is now affecting my credit, I will not pay for months of storage that I did not use. I followed the move out steps properly, all y’all had to do it YOUR JOB. I do not have time to keep going back and forth, I’m so tired. I had been renting with yall for over 7 years and I WILL NEVER AGAIN, Public Storage is so trash now!
Reniga was very patient and helpful with me which I appreciate.
Regina was very helpful with helping me find storage
Reniga and James were incredibly helpful. And super personable. Best experience I’ve had here and I’ve been here a year.
I am not going anywhere, only now am able to return items that were removed for Christmas. I have had and continue to have a good association with Public Storage. Having a fire , on site, is always a terrible thing.
The on site manager was very helpful in providing the solutions we needed to move forward. It is important to us that we have this level of expertise and customer service to stay with an organization that was provided.
Back again, so we all know shopping for storage can be a daunting task, but this was by far the most convenient storage facility to rent at. Accessing my storage couldn't be simpler. the only thing is there are few push carts available, but l was able to get it done. The facility is new and very clean. Reniga was my first contact when I arrived. She greeted me and provided wonderful customer service. She was incredibly professional and friendly, 😉 and just made renting a breeze. You're definitely 99.99% better than the others l went to in the past.
Need help with my account and James at the Riverfall Drive location was very helpful and professional. I could not have asked for a better customer assistance experience.
Everest very nice friendly go above and beyond to help his clients at public storage all staff members are great thanks public storage
Susan is awesome James is awesome too very informative but Mr Ever is cute as ever I promise please just stop in to experience a clean helpful environment. I always use this storage facility.
Had a wonderful experience. Susan and Evert were so polite. I got a great online deal 😊😊
I've had multiple units at this location for years and it's been a completely positive experience the entire time. Reniga, James, and Evert were very helpful with my recent downsizing of units and the process was perfect.
Mr. Evert showed me two available units that I could lease in the facility. He was a great help and allowed me to transfer to another unit on the same floor with ease. I am currently one of the first renters in this building and I am downsizing again. I haven't done this in eight years, and Evert guided me through the process and helped me app also. Never had an issue in this location.
Current published rate for a 10x10 is $64 online. I have been in the place since 2017, and they just informed me that they are jacking up the rent to $226 for my 10x10. You call and complain and they take a few dollars off to make you feel better. This place is a scam. Don't rent here.
Great experience! Reniga and the other members of the team were helpful. Hours were convenient. Move out was a breeze!
Susan is ALWAYS so helpful!! James and Everett were awesome as well!
It’s been a great experience- very quick and easy to rent new units and add to them. Reniga was awesome- she helped me secure a great deal for two units and is very knowledgeable about the property and the best value for your money!
James was great!
I tried to move into a different storage facility in the area and had issues with service. I called Public Storage and Alberto was awesome and helped me find a good space on short notice and get moved in right away. Alberto is THE MAN and this location of PS is head and shoulders above the rest and any other facility I’ve seen in the area!
James and Reniga were not only knowledgeable but also friendly and patient with my situation. I was accommodated beyond expectations. I’ve been a customer for over a year with multiple units. Appreciative for their service!!!!
Everett did very well and rest of the team were very sweet and patient with me 🙏🏽
Reniga, Carol, Everette, James, and Alberto are all
Super helpful and A1.
Check in review, great nice friendly staff!
Reniga was great when I stopped in to ask questions about my autopay. She took the time to explain to my what happened and why. She even helped with the app!
Regina,
Customer service was awesome!
Alberto went above and beyond in helping us. I'm in a wheelchair, in need of storage, and Alberto patiently and politely steered us through the process and got us into the unit. Alberto is a great employee and a good representative of the company.
I have rented here since 2018. Initial cost for my first floor 10x10 climate-controlled unit was around $70/mo, current cost $360/mo. While I admit I stayed well past the time I had intended, proximity and accessibility contributed to sticking it out this long.
And then a fire hit a unit in my building a couple of months ago. While my unit didn't suffer direct fire or smoke damage, the building has apparently been left exposed to the elements with no obvious attempts to control the mold that is now permeating throughout. Wood furniture in my unit now have spots of mold here and there that are growing worse. The obviously low-tier $100 deductible insurance plan I took on through PS covers a maximum of $250 in mold-related damages.
I'm getting out. This whole situation is a joke.
Top notch service
Young lady who helped me did a fine job !
Crystal was a wonderful manager and kindly assisted with setting up my storage unit! Much appreciated!
Tacky! They recently had a fire and opened up everyone’s unit to check on THEIR damages w no regards to the customer. -2 stars!
Crystal was so great in understanding what we needed and the best way to make it happen. Thank so much
Reniga was very helpful and saved me lots of money today. Instead of paying for a truck, movers, and a new storage unit at another property, Reniga informed me how I could stay at this property and transfer units. It made the most sense financially and mentally and I'm very grateful for her calling me before I vacated my space. 10/10 recommend renting here.
The customer service provided to stranded customers affected by the recent fire suppression water damage at Public Storage located off of Highway 75 in Dallas, Texas has been poor!!!!!
Safe place for storage. Always clean. Professional and friendly staff!!
Susan is amazing, she’s the best with customer service and helping me with my different units!
Regina was amazing in helping me find a unit to transfer to on my last day from my previous unit. She also helped me save a little money by taking the time and care to ask a few more questions. Thank you
This location is very strict about their schedule. You receive threatening emails and/or calls from management if you are there past 9pm which is difficult for a single Mother with a full time job
Do you have 6 month to a year rental? I like to lock in a rate
This review is for Harrison he was such a gentleman and very relatable during a anxious time I came on property following an email due to fire and boy was my anxiety up until he escorted me to the fourth floor and shared some similarities we shared and the world seemed a lil smaller and showed he really cared ☺️ thanks for keeping me safe god bless
Alberto at the Riverfalls location is very helpful.
Reniga is absolutely awesome. She is so good with customers!!
Crystal at the Riverfalls location was so helpful. She walked me to my new unit and made sure I was able to have access to all the entrys.
Rented out a unit and was in and out in 10 minutes. Regina was extremely helpful and made the process very simple and had a positive attitude throughout the whole process. The units are clean and the parking is ample. Highly recommend renting in this facility!
Crystal was awesome! She went over and beyond to help us out. She was very personable and made sure we had the right unit that was perfect for us. Her experience and expertise went a long way especially when we were a bit stressed out before coming. Great job today and what an awesome team she is on!
kiona and Reniga helped me with great service renting 2 units.
Regina!!!
Great customer service!
Thank you so much for taking care of us, showing us units on multi levels and sharing with us the deals of the month!
After a along walk,
Your character shined through act of kindness by giving my pregnant self a chair to sit while my husband completed paperwork.
You’re the best!
Public Storage is lucky to have you!
Reniga, is what she is
Ms. Reniga was so sweet. Help my best friend and I with the process.
Reniga was so helpful & extremely nice!
Susan was absolutely great help!! She explained everything well and made the process easy.
Reniga and her trainee provided excellent customer service. She welxomes you with a beautiful smile
Reniga Was an amazing Help, moving can be very stressful and she helped the process go so smoothly. I would recommend her to anyone :)
Can’t get assistance over the phone. They tell me I have to come in. Can’t get to the location before 5:45. Refuse to help me in person. Tell me to use the great kiosk. You pay and admin fee for them NOT to help you.
Nice place to store your stuff
RENIGA was very helpful, make me feel safe and Good !!! She was looking the best options for me and I really appreciate that!! Thank you so much for her patience with me 🙏
Reniga has helped to save on my storage bill tremendously. I am soo glad that I called and talked with her. Thank you public storage for working with me it means a lot!! Stephanie Drake.
The kiosk was very helpful and the facilities is nice and clean
I got a space at the end of the corridor. And accordingly, my place has no light at all..... it does not get there at all
REniga she be good
Wow . Not everyone has all the time In the world. Get there by 8:57 enter code to leave 8:59.. door open slow and I still get an Email saying I was there 'till late. I understand if I am there 'till ten or something. Very dissatisfied.
I came to Public Storage before they had opened and the manager Rengia went above and beyond her call of duty. She told me to come on and I'll help you. She helped me get my unit. Her generosity and explaining how they run their Storage was remarkable. She showed me where everything was and made sure that I was knowledgeable before letting me leave. AWESOME JOB!!!!
Alberto was great. As he is new & were balancing running operations & training he was still able to assist. Can see him in management for the place in future.
Susan was amazing in helping me transfer to a larger unit and getting everything set up! Thank you, Susan!
Great! SMU student so just needed a place to store a few things over the summer. Staff was so kind and helpful. Clean and safe facility. Reniga was my favorite employee! 10/10 recommend!
Chris has done an absolutely amazing job helping out, thank you!
Always in and out. Thank goodness 👍🏻
Great facility. Very safe place. Thanks Reniga for you help
Good location
Ms Regina is always very helpful. Very nice lady
Great location easy rental process and staff
Reniga and Susan are always help and cheerful when l come in
Reniga customer service at here job is a top notch u love her service
Reniga was amazing. I haven’t experienced such wonderful customer service from a storage company than this. Usually, they just want to get us in and pay the fee’s but really explain to us what we were paying, how to use kiosk when their not in office, and the benefits. Even while my fiancé and I were thinking about it, she was so patient and kind. I'm definitely glad we switched over to this place from our other place. She even followed up with a phone call to see how our move in went. I'm happy to have chosen this place. It also looks very new, with carts available for use. The best customer service.
Reniga's customer service is impeccable. Anytime Witherite has a need she, and her team has been of Service to us.
I've been with public storage for 8yrs plus. Every time I go to down or upsize my unit Reniga is always there to help. She is Awesome! She is very knowledgeable and always able to help you meet your needs. Although everyone is nice here. I prefer Reniga,she is the Best at what she does. She makes the process so smooth and swift!
Easy rental very good customer service
Darrell was very helpful and courteous in helping us with our storage unit. Thank you
Rengia was awesome
Reniga and Susan were extremely helpful!
We've had our unit here for the past 5 months and couldn't be happier. We actually got another unit yesterday and Reniga helped us complete that transaction- she was fast, super helpful and made adding an extra unit to our account very easy and stress-free. This particular location is very clean, feels secure and easy to get things in and out.
A great space that is easily accessible with nice and helpful staff! The units are super clean and they provides us with a lock. We had a 5x5 that was packed but there are larger spaces as well.
Reniga customer service is always exceptional! Such a great experience every time I visit!
Reniga is awesome she make me happy anytime i come to the store or order an appointment for public storage she keeps me happy
Wow reniga is great and awesome she keeps the hope of the people on high spirits and make them happy thank u we love u reniga
Reniga is A1with her service and great attitude! She is just amazing
Price keeps going up $100 per year and bathrooms are always locked. I'll be emptying my unit asap.
If I could leave more stars I would only because the super nice girl, Jordan, was very helpful with my move in this past weekend ! Recommend asking for her if you go to this location!
Reniga proved great customer service today!
Darrell was extremely nice and provided excellent service. He helped us in transferring storages and his job was well done! Fast and efficient. Staff is very cordial!
This is a great place, very clean and even air conditioned for my small unit. The staff is very helpful. This is my 2nd time renting to store for the summer and I would recommend them to anyone.
Darrell was a great help and efficient
Darrell was very helpful and did an amazing job helping me secure a unit
👍🏾👌🏾💯 👌🏾
Tried to meet with manager three times no when shows up even when you make appointment
Total lack of integrity
First time storing and Jordan was very helpful and professional. I definitely recommend asking for this chic when deciding which storage unit to get!
Reniga and her team were extremely helpful during my moving process. She helped me find the perfect size to store all of my belongings. The property is extremely clean and I feel confident in knowing my items are safely stored away. Reniga helped alleviate so much stress during the process! Thank you to her and her team!
Staff was friendly and was attentive to the property.
Jordan gave the highest level of customer support and Reniga provided wonderful customer service as well.
The young lady Reniga was knowledgeable and helpful, great customer service!
Regina was very kind and patient when l came in to make my payment this morning. Although the property was very busy, it still looked well kept and clean. Thank you for the amazing service.also great facility
Wow the beauty of this facility it the service they render🥰🥰🥰🥰🥰
Deserea was amazing! She helped me handle everything with ease. Would use again and recommend!
Honestly one of the best public storage locations I’ve been too! This location is a lot cleaner and they actually have people in the office haha. Big thanks to Jordan & the other lady in the office for being patient and super helpful with all my questions.
I have been a longtime renter at this location. Yesterday I went to this location to pay for my rental units. The man who was at the desk, would not tell me his name, did not have a name tag on, and refused to let me pay for all of my units. I have paid many times at other locations and have NEVER been refused the opportunity to pay. This particular person has ALWAYS been rude to me. Funny, I have always been able to pay my bills at any location, except for the location I have my units. I had to search for another location to make payment. Also, in the past, I have asked to speak with the supervisor over that property and have been told that I cannot or that they do not know how to get the district manager. There is one man at this location who does his best to help, but the other people there are the most unhelpful, rude people. Beware.
I still have not heard ONE WORD from anyone at Public Storage. I requested the contact of the regional manager as the district manager has not contacted me, 5 days after my request to her. Today is 1-11-2024
My wife and I live in Preston Hollow and we opened a storage unit a few weeks ago. It has been a few years since we had a storage unit but I have to say this location is pretty awesome, convenient to Preston Hollow and affordable. Customer service is exceptional and staff are super helpful. They took the time to give us a full orientation and show us all of the new technology with the phone app that has changed since our last rental. Our unit is in the main building. Everything is super clean, well managed and climate controlled. After hours access is super easy. I only wish we would have discovered this location sooner.
Reniga and dtaff went above and beyond in helping me get the right size unit
1. There's never a moving cart when you need it
2. They will raise your rate after only 3-4 months and there's nothing you can do about it.
3. It's not 24 hour anymore.
I recommend storing your things elsewhere.
Great place! I had to move suddenly and the Manager on duty was Deserea and she was really helpful and knew exactly how to help me with my property. Thanks again Deserea!
This is our second experience renting with Public Storage in last 2 years. Staff is accommodating and available. Facilities are clean and secure.
Darrel was super helpful and found a cart for me while I was moving stuff. Thank you, Darrel!
Shout out to Reniga & Darrell for their tremendous help with my unit today. I had issues with a previous location I had booked and they helped me settle in a new unit.
This location is trash. They never answer the phone or call back. I tried to move out my unit in August cause I lost my keys I kept asking to have someone come cut the lock it was always you have to wait for someone to be called out. I left messages called over and over no answer. I had to email the CEO of the company. I had to advise him what's going in now they sold my unit when I was trying to move out. Now I have to seek a lawyer.
The people in there was very nice and understanding thank you public storage with the amazing staff
Shout out to Regina she rocks for helping me and still having to help others with no down time there were 5 people behind me to help. She did all of us with no attitude even when I didn't have my stuff in order. Also I want to thank Andrew he has help me earlier this week and he is the sweets and patient man I've met. I will continue to come do business at this location hen I need it
Regina was great! I had issues and she was helped me with everything. 10/10 will come back.
Reniga was awesome and helped me get the best deals for my storage. She was fast and prompt with everything i needed.
Darrell is very personable and answers all your questions and eager to help.
Customer Service Mgr. Darrell, is very easy to work with & very helpful. 😁👍
Andrew and Reniga were both awesome, informative, and showed great patience. Thank you for a pleasant experience!!!
Reniga at the front desk was an absolute rockstar and helped me so much!
Excellent service. Easy access rooms. Staff are wonderful
Reniga is Very professional and patient and made my issues a priority in the moment. Thank you
Reniga and Andrew were awesome. They answered any questions I had and the unit was very clean and a great size.
Manager was extremely helpful with things I needed done.
Reniga is amazing she always takes care of me !
Reniga was amazing! 5 stars!
Nice, clean, humanless, and useful. And the unit was on the first floor and half the price of the unit I first encountered.
Andrew is helpful, resourceful, and knowledgeable! He might be new, but he makes this location worth going to. I was in and out of there in less than 10 minutes with a pretty complicated situation and he handled it with ease.
Reniga was very helpful and we have been coming back for 10 years because of her and her friendly attitude
Another wonderful experience with Reniga at Public Storage. Great attitude..smiles are contagious so I'm smiling. Thank you Reniga!!!!
Great customer service!! Help me with a reservation I had in another location that had no one to help. Andrew and Reniga are amazing!!! They really went out of their way to help me get my situation resolved.
Reniga was so accommodating !My son was able to ger everything takem care of. If you looking for the best, this is the place.
Regina was amazing to talk to with beautiful smile. Property is nice and clean. Will recommend.
Reniga and other staff are awesome
Nearly impossible to get a property manager on the phone. I always have to contact a customer service representative via their Google listed number and wait a long time on hold to get live help about billing, cancellations, account changes, or anything else related to my account. The app is very user friendly and the automatic unlock feature is handy; the facility itself is clean and easy to access— but overall, I dislike Public Storage. Their rates increase randomly and without proper notification or reason. This becomes a huge nuisance when you’re using autopay—but if you don’t use autopay—go ahead and expect exorbitant late fees which may or may not be negotiable. Overall, this is just a burdening expense that increases without warning and which requires your attention always. If there’s any way for you to reduce the number of unused items you own or scale down, it may be your best option to avoid dealing with predatory storage companies altogether. I can’t get rid of this service fast enough.
My experience here was great. The atmosphere was very welcoming. I never review businesses but the employee that helped me deserves recognition. Her name is Reniga. She had exceptional customer service skills. She was extremely helpful and friendly. She answered all my questions and concerns. Just all around had positive energy and good vibes. I’d definitely recommend people to head to this store for storages. Reniga definitely is a 5 star employee 👍🏻
RENIGA IS AMAZING! The girl helped me through. 16 years of experience has crafted a patient and caring person who deserves to be promoted or at least paid 130,000 dollars a year.
It’s always a pleasure talking to Reniga when l visit my storage space, she is always laughing with that big beautiful smile. A1
Reniga Raini was awesome when the kiosk failed for the electronic check-in. She was extremely helpful in getting everything setup!
Reniga was a great help highly recommended!
I’ve had a storage unit here for a little over one year now and always pay on time. The lightbulbs in my aisle, where my unit is, had a few bulbs out. Now the entire aisle is pitch dark. I had to actually bring a headlamp and a flashlight to go to my storage unit today in the middle of the day. And once again, there is no attendant in the inside office at 1:45 PM on a Tuesday. These are the hours an attendee is supposed to be here
I was frustrated that the person in the office told me I had to use the kiosk to complete my reservation, more upset to find out that my reservation was no longer available, but Jeanie made everything alright. Her professionalism and courtesy is the kind of customer service one expects but rarely receives. Thank you, Jeanie!!!!
Cool uhaul with decent service. I like this crew
Quickly and easy setup. Manager called to follow to make sure I didn't have any issues with my unit. Great customer service!
Reniga is always so kind and has such a welcoming smile! She definitely brightens up the atmosphere! Love it! I will be telling everyone to use their services to visit my favorite employee there!
Reniga was so sweet and helpful! I came in today and she was so informative and eager to help me with all my questions! I highly recommend this public storage and encourage everyone to speak with reniga when in need of help!
Public storage is my favorite... Orange the same color my jumpsuit used to be .. first month free can't beat that... They do make sure you get insurance and all those other little things so it adds up.. but it's safe and the people are very nice in the front desk ... The two girls treated me like a king. They actually help me get my unit secured with the kiosk and walked me through the whole procedure while smiling...
Moving to Dallas area and needed to temporarily store my things but didn’t want to get more than needed. Ms Destoni was very patient and helpful, Good customer service.
Miss Destoni was so nice and helpful. She was very informative and very patient with me. The experience I had was amazing. She’s a very bright and hard working young lady and is great representation of Public Storage. Keep up the good work!
Destoni was very helpful with my storage. The property was very clean. I would recommend this location.
Awesome location
Don't expect to get any service when you come here. Female clerk was very rude and refused to help me.
I have multiple units here and the management team, especially Regina, is always helpful and on top of things. Thanks again
Price goes up about every month. Staff is never around so the moving carts are always locked up and unavailable for use during posted business hours. Been at location for almost an hour. Sign says open. Doors locked. No staff. Phones go to corporate which is closed on weekends. Horrible customer service.
Property manager was very helpful with my move up process!
If I ever need a storage again, I know where to go!
I was given issues for a storage all day and Reniga was so nice and pleasant to assist me with everything. Even after many failed attempts she didn’t give up and still manage to help me and make it happen for me, Truly grateful!
I'll just say that I will never use this storage place again.
Totally disappointed.
Can't even use a Cart 🛒 mover. Have to work up a hill to get one. And walk it all the way back to main office return.
The restrooms are shut off for some reason.
To me it's a great Big mess.
Moved someone out
The associate was very helpful, and sincere in her assistance with me. I truly appreciate the convenience.
Very rude staff . Regina the manager refused to give me a refund for my lock and she didnt want to return the lock to me w/o refund . Then deateny called my cellphone with an attitude asking if I received my refund. If you must use public storage try another location.
Scam. Public storage business model is a joke. Started at 8/month, then went to 11/month when my deal expired. THEN in June suddenly jumped to 42/month. That’s egregious and predatory. Stay away if you know what’s good for you.
Waaaay over priced! Doubled plus then some from when I had a unit 2 years ago…
It is the Best Storage I have ever been. Security is at its best. The Staff are so helpful, especially Laurie!
The Riverfall location is THE BEST hands down thanks to Reniga! She’s always very attentive of your needs in the moment and helps any way that she can! I’d recommend public storage overall, but ESPECIALLY this location!
Shout out to Laurie and Laurie for the kind and professional customer service! They assisted me with a transfer of units and it was a seamless process. Employees of this statue should be recognized for going above and beyond. Thanks ladies!
Great Place Great stafs, they are so welcome and very helpful,, I rent the Store no. F03, 10x20 ,for almost one month, and they have very good deal, the first month for 1$$ only , they charged me only 1$$,, isn't that great?? The warehouse so clean so organized,, the road it so wide the truck very easy to load and unload ,beside that the locationon on 75 ExHW, resturants and Tom Thumb market near you,, thank you public storage thanks for all your team, thank you Reniga,, thank you Lauvie❤️✨️✨️✨️😊👍👍👍😍
Great clean place but way too expensive
Thank you Reniga for your help in obtaining a perfect storage unit! I checked out several storage facilities in the area, and this Public Storage was by far the best. Reniga was super helpful with confirming my reservation and ensuring I was assigned the appropriate unit. She was also very patient with all my questions; I've never put my stuff in storage before and was a little uncomfortable... But she totally put my mind at ease!
This Public Storage is incredibly well-maintained and spotless, as well as very secure. Rental prices are extremely competitive, too. I highly recommend to anyone with storage needs in north Dallas!
Faye was very helpful with making sure I had the storage space i needed. Great customer service. Definitely a helpful and friendly crew to assist you with your reservation and storage. They went above and beyond.
Reniga and Laurie were amazing, check out was fast and they were both helpful with the process!
Thanks!
Needed help today and Faye was at the front desk helping customers. She was awesome... patient, courteous, and efficient. Got what I needed done!!
Faye was very nice, personable and helpful. Walked and showed me the storage I rented. I highly recommend this location and ask for Faye!
Ms Faye at the Riverfall Location in Dallas was amazing ! She gave us a excellent customer service ! Thank you !
Very friendly and efficient to my needs. Regina was a great help at river fall location
Reniga was wonderful and extremely helpful to me. She answered all my questions and even gave me a tour of my storage unit. The store is very clean and organized. Thank you!
Used this storage for over a year and had no issues. The price was great and the customer service at the front office was like no other! They were so kind and helpful. If I ever move back to Dallas I would store my extra things here again. Thank you Public Storage!!
Hi my name is dolla bill and I have recently purchased a storage at public storage and with the help of wonderful #Faye my purchase went smoothly I appreciate workers like her that treat customers respectfully thank you.!
This place is very clean and a nice place to keep your extra things. Me and my wife have a great experience everyone we come. Renova is always welcoming us with a big smile and friendly service. Thanks Reniga for always making us feel special everyone we come in.
Nice place if you live in the area
Great experience! Clean facility. Courteuis and helpful staff.
Miss Regina was so nice during my time renting, l recommend her to run any Public Storage, she is 100.
Great place for storage. Even better employees, I always love coming in and talking to reniga. She's wonderful and can make someones mood brighter on a bad day. I'd recommend this service to anyone.
Went looking for storage units and I liked this one alot more than the others. It was really clean. Reniga helped me and I just adored her. She was super friendly and helpful.
Great customer service from Reniga
Reniga A1
Reniga is always very informative, helpful, and knows her stuff down to the science. Thank you.
I have been renting here for well over a year. Always professional help and very polite customer service. The manager should should be very proud of the operation she runs.
When I came in Faye was very helpful.
Faye and Reniga were extremely knowledgeable and helpful. Thank you ladies.
Absolutely horrible place. Half the time gates are wide open. Some security. Want to move your stuff in and out? Forget it. They dont have carts available. You can walk across the property to borrow one.. but what if you are disabled? They claim people steal them. Thats BS. They have cameras and all access is recorded so they would know who is doing that. Ive had storage in other places and I've never see this. Its absolutely ridiculous. Calls about problems are ignored. Go somewhere else. Anywhere else and save yourself the trouble.
Great customer service friendly staff and manager Reginna was so nice and answered all my questions. Highly recommend.
Great place for mice to damage your things. And, for no refund on unit just an amazing experience with some awful management.