Public Storage Self-Storage Units at 7895 Riverfall Dr, Dallas, TX

The black Andrew & Reniga helped me dearly i am over satisfied today . 🥰🙌🏽

Andrew and Reniga were both awesome, informative, and showed great patience. Thank you for a pleasant experience!!!

Reniga at the front desk was an absolute rockstar and helped me so much!

Excellent service. Easy access rooms. Staff are wonderful

Reniga is Very professional and patient and made my issues a priority in the moment. Thank you

Reniga and Andrew were awesome. They answered any questions I had and the unit was very clean and a great size.

Manager was extremely helpful with things I needed done.

Nice, clean, humanless, and useful. And the unit was on the first floor and half the price of the unit I first encountered.

Reniga was amazing! 5 stars!

Reniga is amazing she always takes care of me !

Renovation is always help and cheerful when l come

Another wonderful experience with Reniga at Public Storage. Great attitude..smiles are contagious so I'm smiling. Thank you Reniga!!!!

Reniga went above and beyond in helping me get the right size unit

Reniga was very helpful and we have been coming back for 10 years because of her and her friendly attitude

Andrew is helpful, resourceful, and knowledgeable! He might be new, but he makes this location worth going to. I was in and out of there in less than 10 minutes with a pretty complicated situation and he handled it with ease.

Great customer service!! Help me with a reservation I had in another location that had no one to help. Andrew and Reniga are amazing!!! They really went out of their way to help me get my situation resolved.

Reniga and other staff are awesome

Reniga was so accommodating !My son was able to ger everything takem care of. If you looking for the best, this is the place.

Regina was amazing to talk to with beautiful smile. Property is nice and clean. Will recommend.

Nearly impossible to get a property manager on the phone. I always have to contact a customer service representative via their Google listed number and wait a long time on hold to get live help about billing, cancellations, account changes, or anything else related to my account. The app is very user friendly and the automatic unlock feature is handy; the facility itself is clean and easy to access— but overall, I dislike Public Storage. Their rates increase randomly and without proper notification or reason. This becomes a huge nuisance when you’re using autopay—but if you don’t use autopay—go ahead and expect exorbitant late fees which may or may not be negotiable. Overall, this is just a burdening expense that increases without warning and which requires your attention always. If there’s any way for you to reduce the number of unused items you own or scale down, it may be your best option to avoid dealing with predatory storage companies altogether. I can’t get rid of this service fast enough.

Back again, so we all know shopping for storage can be a daunting task, but this was by far the most convenient storage facility to rent at. Accessing my storage couldn't be simpler, only thing is there are few push carts available, but l was able to get it done. The facility is new and very clean. Reniga was my first contact when I arrived, she greeted me and provided wonderful customer service. She was incredibly professional and friendly, and just made renting a breeze. Your definitely 99.99% better then the others l went to.

My experience here was great. The atmosphere was very welcoming. I never review businesses but the employee that helped me deserves recognition. Her name is Reniga. She had exceptional customer service skills. She was extremely helpful and friendly. She answered all my questions and concerns. Just all around had positive energy and good vibes. I’d definitely recommend people to head to this store for storages. Reniga definitely is a 5 star employee 👍🏻

RENIGA IS AMAZING! The girl helped me through. 16 years of experience has crafted a patient and caring person who deserves to be promoted or at least paid 130,000 dollars a year.

It’s always a pleasure talking to Reniga when l visit my storage space, she is always laughing with that big beautiful smile. A1

Reniga is A1with her service and attitude!

Reniga Raini was awesome when the kiosk failed for the electronic check-in. She was extremely helpful in getting everything setup!

Regina was very kind and patient when l came in to make my payment this morning. Although the property was very busy, it still looked well kept and clean. Thank you for the amazing service.

Reniga was a great help highly recommended!

I’ve had a storage unit here for a little over one year now and always pay on time. The lightbulbs in my aisle, where my unit is, had a few bulbs out. Now the entire aisle is pitch dark. I had to actually bring a headlamp and a flashlight to go to my storage unit today in the middle of the day. And once again, there is no attendant in the inside office at 1:45 PM on a Tuesday. These are the hours an attendee is supposed to be here

I was frustrated that the person in the office told me I had to use the kiosk to complete my reservation, more upset to find out that my reservation was no longer available, but Jeanie made everything alright. Her professionalism and courtesy is the kind of customer service one expects but rarely receives. Thank you, Jeanie!!!!

Cool uhaul with decent service. I like this crew

Quickly and easy setup. Manager called to follow to make sure I didn't have any issues with my unit. Great customer service!

Public storage is my favorite... Orange the same color my jumpsuit used to be .. first month free can't beat that... They do make sure you get insurance and all those other little things so it adds up.. but it's safe and the people are very nice in the front desk ... The two girls treated me like a king. They actually help me get my unit secured with the kiosk and walked me through the whole procedure while smiling...

Reniga was so sweet and helpful! I came in today and she was so informative and eager to help me with all my questions! I highly recommend this public storage and encourage everyone to speak with reniga when in need of help!

Reniga is always so kind and has such a welcoming smile! She definitely brightens up the atmosphere! Love it! I will be telling everyone to use their services to visit my favorite employee there!

Moving to Dallas area and needed to temporarily store my things but didn’t want to get more than needed. Ms Destoni was very patient and helpful, Good customer service.

Destoni was very helpful with my storage. The property was very clean. I would recommend this location.

Miss Destoni was so nice and helpful. She was very informative and very patient with me. The experience I had was amazing. She’s a very bright and hard working young lady and is great representation of Public Storage. Keep up the good work!

Awesome location

Don't expect to get any service when you come here. Female clerk was very rude and refused to help me.

I have multiple units here and the management team, especially Regina, is always helpful and on top of things. Thanks again

Price goes up about every month. Staff is never around so the moving carts are always locked up and unavailable for use during posted business hours. Been at location for almost an hour. Sign says open. Doors locked. No staff. Phones go to corporate which is closed on weekends. Horrible customer service.

Property manager was very helpful with my move up process! If I ever need a storage again, I know where to go!

I was given issues for a storage all day and Reniga was so nice and pleasant to assist me with everything. Even after many failed attempts she didn’t give up and still manage to help me and make it happen for me, Truly grateful!

I'll just say that I will never use this storage place again. Totally disappointed. Can't even use a Cart 🛒 mover. Have to work up a hill to get one. And walk it all the way back to main office return. The restrooms are shut off for some reason. To me it's a great Big mess.

Moved someone out

This is one of those better storage facilities

The associate was very helpful, and sincere in her assistance with me. I truly appreciate the convenience.

Very rude staff . Regina the manager refused to give me a refund for my lock and she didnt want to return the lock to me w/o refund . Then deateny called my cellphone with an attitude asking if I received my refund. If you must use public storage try another location.

Scam. Public storage business model is a joke. Started at 8/month, then went to 11/month when my deal expired. THEN in June suddenly jumped to 42/month. That’s egregious and predatory. Stay away if you know what’s good for you.

Waaaay over priced! Doubled plus then some from when I had a unit 2 years ago…

It is the Best Storage I have ever been. Security is at its best. The Staff are so helpful, especially Laurie!

The Riverfall location is THE BEST hands down thanks to Reniga! She’s always very attentive of your needs in the moment and helps any way that she can! I’d recommend public storage overall, but ESPECIALLY this location!

Shout out to Laurie and Laurie for the kind and professional customer service! They assisted me with a transfer of units and it was a seamless process. Employees of this statue should be recognized for going above and beyond. Thanks ladies!

Great Place Great stafs, they are so welcome and very helpful,, I rent the Store no. F03, 10x20 ,for almost one month, and they have very good deal, the first month for 1$$ only , they charged me only 1$$,, isn't that great?? The warehouse so clean so organized,, the road it so wide the truck very easy to load and unload ,beside that the locationon on 75 ExHW, resturants and Tom Thumb market near you,, thank you public storage thanks for all your team, thank you Reniga,, thank you Lauvie❤️✨️✨️✨️😊👍👍👍😍

Great clean place but way too expensive

Thank you Reniga for your help in obtaining a perfect storage unit! I checked out several storage facilities in the area, and this Public Storage was by far the best. Reniga was super helpful with confirming my reservation and ensuring I was assigned the appropriate unit. She was also very patient with all my questions; I've never put my stuff in storage before and was a little uncomfortable... But she totally put my mind at ease! This Public Storage is incredibly well-maintained and spotless, as well as very secure. Rental prices are extremely competitive, too. I highly recommend to anyone with storage needs in north Dallas!

Faye was very helpful with making sure I had the storage space i needed. Great customer service. Definitely a helpful and friendly crew to assist you with your reservation and storage. They went above and beyond.

Reniga and Laurie were amazing, check out was fast and they were both helpful with the process! Thanks!

Needed help today and Faye was at the front desk helping customers. She was awesome... patient, courteous, and efficient. Got what I needed done!!

Faye was very nice, personable and helpful. Walked and showed me the storage I rented. I highly recommend this location and ask for Faye!

Ms Faye at the Riverfall Location in Dallas was amazing ! She gave us a excellent customer service ! Thank you !

Very friendly and efficient to my needs. Regina was a great help at river fall location

Reniga was wonderful and extremely helpful to me. She answered all my questions and even gave me a tour of my storage unit. The store is very clean and organized. Thank you!

Used this storage for over a year and had no issues. The price was great and the customer service at the front office was like no other! They were so kind and helpful. If I ever move back to Dallas I would store my extra things here again. Thank you Public Storage!!

Hi my name is dolla bill and I have recently purchased a storage at public storage and with the help of wonderful #Faye my purchase went smoothly I appreciate workers like her that treat customers respectfully thank you.!

This place is very clean and a nice place to keep your extra things. Me and my wife have a great experience everyone we come. Renova is always welcoming us with a big smile and friendly service. Thanks Reniga for always making us feel special everyone we come in.

Nice place if you live in the area

Great experience! Clean facility. Courteuis and helpful staff.

Miss Regina was so nice during my time renting, l recommend her to run any Public Storage, she is 100.

Reniga is always very informative, helpful, and knows her stuff down to the science. Thank you.

Reniga A1

Great customer service from Reniga

Went looking for storage units and I liked this one alot more than the others. It was really clean. Reniga helped me and I just adored her. She was super friendly and helpful.

Great place for storage. Even better employees, I always love coming in and talking to reniga. She's wonderful and can make someones mood brighter on a bad day. I'd recommend this service to anyone.

I have been renting here for well over a year. Always professional help and very polite customer service. The manager should should be very proud of the operation she runs.

Faye and Reniga were extremely knowledgeable and helpful. Thank you ladies.

When I came in Faye was very helpful.

Absolutely horrible place. Half the time gates are wide open. Some security. Want to move your stuff in and out? Forget it. They dont have carts available. You can walk across the property to borrow one.. but what if you are disabled? They claim people steal them. Thats BS. They have cameras and all access is recorded so they would know who is doing that. Ive had storage in other places and I've never see this. Its absolutely ridiculous. Calls about problems are ignored. Go somewhere else. Anywhere else and save yourself the trouble.

Great customer service friendly staff and manager Reginna was so nice and answered all my questions. Highly recommend.

Great place for mice to damage your things. And, for no refund on unit just an amazing experience with some awful management.

Fantastic service by Reniga!!!!

Reniga was extremely helpful & very patient. The best! Thank you.

Melany did a great job helping me with getting my storage !!! Great customer service

Melody and Reniga were extremely amazing today. Reniga did a great job of showing Melody through the lease process with me, both ladies are sweet and had me laughing so hard, thank you for the great customer service ladies.

Very clean and convenient.

Reniga and her team were amazing and very informative!

My experience here was great. The atmosphere was very welcoming. I never review businesses but the employee that helped me deserves recognition. Her name is Reniga. She had exceptional customer service skills. She was extremely helpful and friendly. She answered all my questions and concerns. Just all around had positive energy and good vibes. I’d definitely recommend people to head to this store for storages.

Misty and Laurie we’re super helpful while I was looking for a storage space 10/10 would recommend!!

Laurie has always been super helpful and accommodating. Super clean, well run location.

Reniga was very friendly and helpful when renting a storage unit from this location. I originally signed up for a unit that ended up being too small and she helped me get a bigger one with no hassle. Thank you Reniga!!

Tenika and Reniga assisted me. I have memory issues and ultimately ask a thousand questions and the same over and over. They took time to help me get a clear understanding which made me feel great and comfortable. Thank you so much. I would recommend this location to anyone.

Efficient snd friendly staff that caters to their customers

Muy bien el servicio

Laurie was very helpful & amazing, took her time to help me out!

Thanks to Reniga for being so helpful and making the process so simple! ❤️

I used this Public Storage facility for about a year and had an excellent customer service experience with Renija and Lori. As a first time storage renter, Renija walked me through the simple process ensuring I felt comfortable and my belongings were safe. Most times I was able to make it to my unit as the office would be close to closing time but Renija and Laura never compromised their service towards me or made me feel rushed, instead they made sure that my trip there would be worthwhile, stress-free and easy. Renija and Lori have attitudes and mentalities that you don’t come by as often anymore and I greatly appreciate and acknowledge it!! Thank you, Renija and Lori for your kindness and customer service this past year and most recently past weekend. I will return to this facility and recommend it to friends and family, for sure, because of them.

Lori and Regina were on point they really were nice and took care of me!

Awesome Job and staffs are professionals

Reniga did a wonderful job.. she was very helpful.. she took time out to answer all my questions.. She is amazing

Laurie was such a good help, and very easy going. She guided me to my unit on a map so I wasn’t lost finding my unit too. Such a sweet gal & the unit is perfect for a 1bed apartment.

Bernice was excellent. Helped me upgrade my unit with no hassle.

Very thorough and helped me with the proper unit size

Reniga always makes me laugh super hard, even when lm having a bad day. She is very friendly and super helpful. I love coming into this location when paying my mom bill. I love coming to this location.

Muchas gracias verenice por ayudarme con mis pagos

Really great staff and a very simple process to get started. Thank you guys!

Clean and easy to get in and out of

As soon as I entered the office, I was immediately greeted by Ms Peeps. She was fast, efficient and delightful. Thank you again!

Laurie and Reniga were a wonderful help from the time of move in and even during the vacate process. I highly recommend this location all around a great experience

Regina did a wonderful job getting me situated with my storage unit.She made the process smooth and she made sure that the gate code worked.This is a very place to rent from.Great friendly service. Eboni Walton

The original chicken and rice YES AND MORE YES !! THE BEST BY FAR.

This place started great, but a lot of changes have happened in less than a year. For one, they raised my rate by 15% 6 months in. I've had other storage units elsewhere with a rate that never changed after 3+ year. I originally chose this facility for the fairly easy access and then use of moving carts for free. However, they no longer allow them to be used after business hours and even then, will make you submit an ID to use them. They claim people steal them, so why not use the cameras to catch those people? That change completely defeats the purpose of why I chose to rent here. Lastly, I went by an hour before closing and their gate was already locked. The gate is hard enough to function from a car I now have to use a code 4 times for a single load. It's unnecessary.

The manager was very helpful and very nice! Made the experience quick and easy! Highly recommend using public storage!

The ladies (Carrie, Verenice and Reniga) at this location were so very helpful and professional! The location for me is great and the facility was clean well kept. Thank you again ladies for all you help!

Alex was super helpful and very sweet. THANK YOU

Great storage facility to store furniture, we just moved and lack some furniture from a house it took 2 10x10 units from a small size house.

Jeffre is excellent! She knows her stuff and is very friendly and helpful!

Always a experience at the public storage the people are nice and respectful always lending a hand to help.

Verenice and Reniga were super helpful and friendly. Awesome location!!!

Good customer service from verenice

We needed to find a storage room for our supplies that our non-profit organization uses. Carrie was awesome at helping us find the right size room for our needs that was in the perfect location in the complex. The facility is clean and Carrie and Reniga were extremely friendly and helpful!

Reniga She was very informative she showed us the procedures of how to do the lock and I highly recommend it cuz great customer service here I gave her 10 Stars ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

This was my first time needing a storage unit and was unsure regarding all the logistics. Alex was so professional and courteous. She took her time in answering all of my questions and guided me to the best solution to fit my needs. She even made sure I found my unit and demonstrated how the lock worked. Thank you Alex for not getting overwhelmed and impatient with all my questions!

Kathy and Denise were extremely helpful and this location was so clean. Would definitely recommend.

I talked to Kathy about e rentals and she was so knowledgeable and helpful. It made the whole process so much easier. She a asset to this business.

Friendly people

I came in to get information and Reniga was so kind and helpful, she has the right attitude and I would rent a unit there just to have her customer service. Keep Shining Reniga!

Great customer service, great rates, great location.

Regina manager was very helpful, she very nice.

Quick easy and pleasant!!! I had no issues or delays in being serviced... I was assisted by Denise and explained everything in detail and super kind!!! If you need assistance with Safely storing your belongings safely GO SEE DENISE

Great storage facility! Clean, secure and reasonable priced. We originally got it for short term storage but it's been so convenient and handy, plan to keep looking term.

Convient location for me. Down the street. They have carts too. Clean as well. I got a 5×7 for $24 administrative fee $1 - a month . But my monthly payments are $26. plenty of room for my boxes of odd n ends. Close at 9 pm

Very clean and easy to access.

The customer service was excellent from Renega need more like her.

They were polite with me

Good price

Reniga the manager at the 7895 Riverfall st Dallas location is Awesome! She always went out of her way to help me with my storage needs. I had multiple units over a 3 year period, and everything was always professional and affordable. Thanks Team!

Reniga was exceptional everytime I needed assistance in the store and over the phone. She's the property manager and is so relational, provides 5 star service everytime. Thank you so much for all your professional and efficient service.

Regina had wonderful customers service

Reniga was very attentive to my needs, very respectful and went out the way

Very clean property! Reniga, the property manger, guided me through the process and helped to find a storage unit that would best fit my needs. Absolutely amazing customer service!

1st time storage customer. Experienced excellent service from Bernice and Reniga. They answered all of my questions and facilitated a smooth new account opening process. Thank you!!

Over 20 years since our last move. Regina and staff at Riverfall Drive, Public Storage are phenomenal !! They answered all of my questions so patiently and courtesly. The grounds and units are immaculate. THE BEST, THE BEST, THE BEST ⭐⭐⭐

Verenice was a great help! Very knowledgeable and quick to get things done!!

I keep my motorcycle here. Nice and safe.

I help my mother put some of her stuff in a unit here and this is a location that is very nice and clean.

Verenice was great!!! She answered each of my 50 thousand questions. Thanks for the great service!!!

Denise was so helpful. She had great customer service. Appreciate her!!!

Regina has amazing customer service went abouve and beyond her way need more people like her!!

Lovet

I love this public storage location! Regina provided me with the best customer service she was patient in helping me select another unit that was close to my old one. Definitely a good choice!

Reniga was so funny and helpful on getting the right size storage for me and came out with some moving straps because she sold me a good conversation and moving is already hectic.great job reniga! We need more friendly faces like yours.thanks.!!!

carrie and Reniga are so amusing their services to customer and they are so helpful with friendly.

Teeanna was very helpful she was really good Rengia and Nundee was helpful as well

Great service. Danielle was very diligent

No. I won't!

Reniga and Teeanna were great. Very helpful and extremely courteous!

When l Came to make my payment, Reniga was very talkative and funny, l always leave out with a huge smile.

Alex, was absolutely amazing. She made sure that I understood everything that went along with getting my unit, how to use the lock and how to access my unit. Truly a wonderful experience.

This is a good location, the personnel polite and the building fairly well kept. BUT renter beware. The prices can change everyday. Wednesday it was $15/month walk in. Less that 24 hours later is was $30 and on the main website it is $37/month. I’ve always thought the storage was a profitable business for the owners and a shell game for renters. This proves it!! Start shopping early and avoid the first and last weeks of the month. Also August and September are pricey months because they are milk the college students for all they are worth. WHAT A RACKET. 😄 Guess it wouldn’t bug me if I was the owner raking in the bucks. 😀

Reniga came in help me with the code in made sure I was good

Love love love this location. The units are always clean and the crew is always friendly and helpful!!!! Reniga showed me all the different units I could choose from and helped me pick the perfect size for my belongings. Without her help I wouldn’t have known what to do in so little lime. I’ll definitely use them again if I’m ever in need of a storage place.

this place is always kept clean....and Ms. Jefferson always keeps a smile on her face with excellent service. #loveit

The staff was very friendly and extremely helpful. I worked with Reniga at this location who was super helpful and informative all while assisting a new hire and managing customers that were waiting. I was in communication with 3 PS staff members and 2 via phone and all were super helpful and customer service driven. I could clearly see that the team wanted to make sure that all of my questions were answered and that I was comfortable with the process. Great job guys!

Great service and Reniga was wonderful!!!

Reniga was very helpful, quick and efficient! Thankyou

This location of Public Storage is what EVERY LOCATION of Public Storage should aspire to be. Clean, bright, and welcoming with an outstanding team of professionals who quickly and competently handled my rental transaction. Had a mound of questions about the lease, process, insurance, etc and Dennis (SUPERSTAR P.S. Rep) went above and beyond to answer my questions and walk me through the process to completion. 5 Stars. Brilliant. THE BEST! Thank you Dennis and Public Storage for a positive rental experience and a safe place to store my stuff!

Reniga was extremely helpful with my transfer.

Thank you Carrie!

Reniga she really nice and took good care of us

Reniga was exteeeeemly helpful today goin above and beyond by renting to me last minute before closing.

I worked with Teanna and she was amazing , very professional, well spoken, I knew immediately that she was the manager of the property just how she carried. Congrats to you, what a way to represent.

Super easy!!

My storage is still n good conditions, great place

I came in and Alex was so helpful and full of energy. I appreciate her taking the time to come show me how to use my lock, she really took her time to help me with my issues. THANK YOU ALEX!

SMU!!! Came here today to rent cause the one by my school was like super full...GLAD I DID IT IS SOOOO MUCH BETTER! The girl ALEX in the office is so freakin BUBBLY I was bombed out about us not being able to go back to school but her Energy is so contagious! I couldn’t see her face but sure she was smiling. SMU FAM I TRUST THIS PLACE

I came in on 5/14/2020 with my daughter to rent. There were 3 ladies there Nunde, Reniga and Alex, guys these ladies are WONDERFUL! They are only allowing one person in the office so you know others get upset. I watched them switch turns helping customers and REMAIN PROFESSIONAL. The kid ALEX (she is a trainee not sure if she will be there when you rent)is just so BUBBLY and Energetic. If there are going to be people like her I WILL DEFENITLY RENT AGAIN and Refer a friend.

Incredible customer service. Reniga was very helpful and informative through the entire process.

Excellent service from Reniga and Guen!! Thanks!

Dan, is such a great employee. It was my first time renting a storage and He helped me find the perfect unit and answer all the questions i had. Thanks Dan! 😊

Teeanna was perfect she has the best...

Carrie was wonderful she answered all of my questions

Dan - very helpful, location is safe, and clean.

Guen was excellent

Guen was extremely friendly, informed and a pleasure to work with. Would be more than happy to work with her again.

Great service by Dan. Very nice person!

Awesome storage place. Kept rather cold inside.

Guen was friendly, professional and helpful. Answered all my questions and was able to set me up quickly.

Guen was a great help and a good communicator. She got us a great rate and was very helpful.

Great place. The manager and staff are very professional. I've been with this storage unit for a while now. Whenever I go their the grounds are clean. No trash anywhere. I wonder what they do with the trash people are leaving behind. Keep up the great work P.S. Thanks👍

The facility is great and the staff is incredibly helpful! They have carts there that make the move in process much easier!

Awesome!! Dan was excellent and very helpful. Very clean storage units, great customer service. We will definitely use them again.

Guen was polite, helpful and knowledgeable.

This Public Storage was awesome they were so very helpful and friendly. If you need storage go and see Dan he was the best.

Whenever me and my wife moved into the area we needed a place to store some stuff. Whenever I stepped in this facility, Laurie helped me find the perfect unit to store all my stuff.

My experience at this location was outstanding (5stars!!) I was helped by a Miss Teeanna. (hopefully I spelled her name correctly lol) She was most helpful in providing me all the information I needed, even when I asked the same questions over and over. She took her time and showing me the property ensuring that I had all the knowledge I needed before purchasing. I would definitely recommend this site to my family and friends and I will definitely tell them to ask for TEEANNA!!! God bless her!

Laurie was amazing. She answered all our questions and concerns.

The facility was clean and the staff was very helpful. I almost asked Teeanna what her customer service background was because she was super nice and helpful!

Very friendly staff at this location. They went above and beyond to help my team and I. Very clean looking facility and they have tons of units to chose from.

Laurie and Jeffre were extremely helpful. In and out in 15 minutes with a smile

Everyone here is so professional! I had no issues moving in & moving out. Dan was absolutely amazing and so so kind.

Dan has been very good customer service as well as other employees.they always work with me if something comes up.I do let people know how good the service I get here.

Teeanna helped me out on my first storage experience. Explained everything and was very helpful and efficent!

Staff not pleasant

Great customer service, location is great, clean and secured location. Dan was always courteous and professional.

My peeps at Public Storage and Laurie are awesome!!!

Great employees, very convenient and a quick experience. Jeffré helped me with everything I needed.

Very clean, Automatic lighting, excellent security measures, climate controlled, elevators and free heavy duty flat dollys, but most of all... Great customer service! Thank you for helping with my phone!

Blessed and a place of great help to me. Thanks

Just got a HUGE storage locker. Laurie the site manager was extremely helpful, friendly and Informative. Site is secure with cameras, coded gates, elevator locking mechanism and of course the storage lock which is all reassuring!

People in this center were very nice the place very clean Dan and Dennis terrific guys....

This place is amazing. The people at the front desk are amazing as well. Great place to rent from

Very professional, great storage facility.

Thanks everyone for helping me work through moving out properly.

Dan was nice and helpful.

Really liking my experience with getting a storage at this location yo!

Spoke with Laurie. Very helpful with explanations of my unit & fees. If you need storage, Laurie is your go to. Thanks. ‘ The Bomb’

Nice place

Great service

I had a good movie Teeanna & Laurie & Wendy was very funny and made my move in perfect

Teeanna & Laurie was perfect with our move in I love the experience they were perfect

Laurie was a great help and answered all my questions perfectly

I dont even have a storage unit here, I was here helping my friend move in. Laurie was absolutely the best sales person I have ever encountered in any field. Definite asset to Public Storage, and certainly deserves to be recognized for her commitment to excellence and upholding the company core values!

Teeanna was very friendly and quick with service!

I came to this Public Storage just looking for a small unit to store some extra belongings after a move and the staff was very professional, helpful, and friendly in helping me find what I needed. It was also a plus that the property was well kept and clean!

Things were quick and easy. April was a big help! Thanks you!

Exceptional service!

Danielle is very friendly and professional. I got everything I needed. The facility is clean, very secure, and has every option for any storage need!

Secure, clean and comfortable place, friendly people.

Great service and very easy process!

Great location i definitely recommend!

We have rented several times from this location and love it! Security features are awesome and staff is always friendly and helpful!

Denisha was awesome!! I definitely recommend her to all my family and friends. Thank you so much for being helpful.

I highly recommend this location for a new, clean, secure place to store your stuff. I easily set everything up online, the staff onsite walked me through the process, and I never worried about the security of my belongings. Organized and low stress, easily accessible but also very safe.

Easy access , nice and cool

The public storage on the access road between Royal Lane and Walnut Hill is one of the nicest that I've ever seen. It is brand new, a very attractive, and very clean. It is easily visible from Central Expressway or the access road. There are two entrances into the facility, one from the access road and one from the side street, riverfall Drive. The staff there is extremely friendly and helpful. And they walk through the different buildings in the facility on a regular basis checking to make sure that everything is all right. One of the really nice features is limited access. You're given a code that will get you into the facility, into your building and will activate the elevator to go to your floor. It will not access any other buildings or floors in the facility. So you can be sure that your things are secure.

Service here is great

Dan Has been very helpful in anything I need experience has been great...

I have rented several units at this location and service is top notch!! Dan, Kathy and Denisha always go above and beyond!! I highly recommend this location.

I just rented a space with the help of Kathy and Tuanna. These ladies are very helpful and patient, and the facility looked clean and well maintained. I will be moving my household goods for long term storage and feel confident that I am in good hands.

Everything was perfect, Dan was great! I’ll be back!!

This public storage is great! Place still looks brand new and the cleanliness makes you feel very safe and secure knowing your valuables are well kept. Dan is an excellent property manager and has always been there to answer my questions. Most recommended location in the area hands down!

Amazing customer service nice clean facility lovely faces

Best customer service! Thanks Kathy!

Denise’s was fantastic!!! Thank you so much 😊

Denisha was really great. Super sweet and patient with me...the storage I signed up for online was smaller than I had envisioned, so opted for a larger one. Great service, from start to finish, feeling lucky I secured a storage unit close to where I live.

Ok. Nothing special.

Great location. Easy access. Good people.

Dan was a AWESOME person. Very helpful

Dan was so unbelievably helpful and friendly! 5 stars to the staff alone!! Nice clean storage facility for a great price

Dan was very pleasant and did everything with a smile. I would refer this public storage to anyone

Great storage space

Dan helped us get all set up with our storage needs. Thanks so much!!

Stored here for a short time. Everything was great! If you need storage come see Dan he was very helpful!

Helped a friend move her items. Location is very clean and secure. I would definitely recommend. Dan is the man! Go see him when you need storage

The team at this PS are phenomenal. Kathy was the one who helped me get checked in when I first arrived. Not only is she the sweetest lady I’ve met, her customer service is on point! She very thoroughly explained The policies and helped me find the perfect sized unit for my need. Dan, the manager, attention to detail and ability to address my needs as a customer was spectacular. I really couldn’t ask for a better experience. Next time I’m in need of storage I will come straight to the Riverfall PUblic Storage. Thank you guys for a great experience.!! 🙌🏾🙌🏾🙌🏾

They seriously have the best staff ! We have had a unit here for over a year now and when we walk through Kathy is so sweet and kindly asks how my kiddo and I are doing . There is always an employee walking around sweeping the halls to make sure they are kept clean and free of debris . The rates did recently increase but I always feel safe and that my things are secure here so peace of mind is worth it

Kathy and Alondra were so sweet! After showing us the unit and how to properly open the door we needed help again lol Kathy was so kind to show us how to open up the unit AGAIN. Great customer service👍🏽

Great facility. The staff was excellent and always helpful, the property was clean and safe and my stuff is secured. :)

Very easy in and out. Great service, thanks Dan! Will use again in the future

Excellent service!! Friendly employees who are willing to help and answered all my questions. Been using this storage facility for 2 years now and will continue to use this place! I love it!!

Alondra and Dan are service Rockstars!! I really appreciate them going above and beyond to make sure I understood everything and I selected the best unit for my needs. Alondra, is very sweet and patient. She showed me multiple units and I went with her recommendation. I’m happy I did because I don’t know what I’m doing. The unit is a great price and it’s protected with insurance!

Great customers service , friendly efficient staff

Excellent service and clean environment!

Dan did a very good job with everything.

very nice place nice and helpful staff

Good Customer Service. Dan Did An Excellent Job. Love Place & Area

Very secure, Definitely Recommend

Both elevators have been out of service for 3 days with no resolution in sight. This is absolutely ridiculous when you have a unit on the 4th floor. Every time I call to inquire about the issue, there is no answers available. We have half of our stuff already moved into the unit and have been sitting on a U-Haul for 2 extra days now because we are unable to unload. Customer service at the facility said “I can’t fix it myself, there is nothing I can do but call my boss.” That is not an answer. At this point they are basically holding our valuables hostage. I even asked if we could temporarily have a unit on the first floor just so we could unload the rest of our belongings and the answer was no. Horrible customer service.

Facility is clean and convenient, the staff was a little curt with me when I started asking questions about the all the tag on fees that are added. Be forewarned: The prices listed or quoted to you are not what you will actually pay. That is why I gave PS only 3 star, they are not very honest about the fees upfront. 1) they have a special lock, and so you must buy their lock, it is like $30. 2) You have to buy their insurance, even if you have your own renters/home that includes property outside your dwelling. The first tier is $11, so add $11 to your monthly rent. They claim you can cancel the insurance once you "ask your policy maker if storage units are covered" but since they won't accept this on the first month, you have to buy their insurance when opening the account. I really loathe these tactics, I wouldn't be so critical of them if this was part of the original online quoting process. None of this is disclosed when securing the unit online. I only need this place for a few months as transition to move from Dallas to Fort Worth. Wouldn't be ideal for me for anything long term. UPDATE: The DM called me after seeing this review and seemed genuinely concerned about the things that were said to me. He said that even though they do require insurance, it does not have to be theirs. This will not stop you from renting a unit, if you want to have your own. Also, you can bring your own lock. He said also you do not have to buy their lock. (But be advised, that these lockers use barrel locks, not a traditional lock). He said he was was going to rectify the way these things are presented from now on.

I used to store my belongings here for a few years and there had been a few occasions in which I knew I wouldn't be able to make my payment so I spoke with Dan and his staff and they were helpful I recommend this storage location to future customers

This place is great. Dan is the man, he will take great care of You! If I ever ever need storage this is the place. VERY CLEAN, VERY SECURE

Great service!

Friendly staff Great Service

I would highly recommend storing your belongings here! Everyone is very friendly in the office and frequently go out of their way to help you out. Temperature controlled units and a great price!

The staff is incredible...very friendly and helpful!!!!!

Dan is so helpful... he is so awesome. Thanks Dan.

The people at the office are very friendly and welcoming! If you ever have an issue ask for Dan! He will help you with whatever you need. Units are great and everything is in perfect and clean conditions. Is never crowded and they go through everything with you. From articles on the contract to showing you the unit. 100% recommend!

Great service! Great clean place !

Alondra was the perfect property manager , she guided me through the whole process , love her to death , if you come ask for her .

Ms Kathy is the best ever , she always happy and smiling , very friendly and helpful , if I have any questions she always have the answer , this is a very well kept and clean Public Storage on River fall Drive in Dallas Texas and I would advise anyone to get a storage with them and I love my storage space and price thanks for your outstanding customer service Ms Kathy

Kathy is awesome!!!!

Convenient location, easy experience getting set up and closed out. *Required lock purchase, required insurance and other fees are the catch for the $1 first month.

Great service from DaN and his trainee Tracy was excellent as well. Beautiful and well maintained property

Mr.Dan is a wonderful person answer all questions helpful in all areas thank you public storage

I can't say enough about this location! The staff is great, the security is top notch not to mention they had the best rates this side of 635. Moving from out of state was stressful enough but the one thing I never worried about was this storage unit. I would definitely reccomend this facility!

The best rental storage I have every had. The management team is so help and supportive

Such a great experience here! Always accessible day and night, and the nicest staff! Great prices! Would highly recommend!

Kathy is the best!

Amazing experience!! Very helpful and knowledgeable staff!!!!

Awesome service, nice clean facility!

Great service!

I was not the easiest cusotmer, indecisive and needing specific units. Alondra and Dan and Reniga were all exceptionally friendly and helpful through the process and got me exactly what i needed.

Excellent location and service! Andrea was so helpful and made the sign up process really easy. Moved in to my storage with entire 20ft container worth of stuff and the location of my space was easy to access so we managed to move everything in an hour! On the move in day Dan was everyso helpful in any requests that we needed!