Elvira is truly a star, a five star employee! She is friendly, professional and highly capable. Her work gives Public Storage a good reputation and she embodies the company slogan of why they are “trusted nationwide”. Thank you for having awesome staff such as ELVIRA, truly an asset to the Public Storage company.
Elvira was very helpful and efficient!
The other day I had stopped by to get a unit and the girl behind the desk I believe her name was Kailey she was super nice and very helpful and she even called I think Elvira was her name they both help me out with my situation and answer all my questions I had they were very patient with me what nice individuals
Elvira helped me I made a reservation at the wrong location and she sent me to fry road because i wanted a drive up unit Kailey helped me every one so nice thank you
Great customer service, Shaye is super nice an very helpful.
Shout out to Kailey at the US-290 location for her excellent customer service, patience, reassurance & assistance! Great personality, so kind, so helpful! Thank you for making this rental process better!
Elvira and Kailey were very helpful yesterday! I really appreciated their support.
The young lady at the front name Elvira is such a sweetheart. She goes above and beyond to help in any way she can!! Her customer service skills are top notch thanks so much.
Elvira and Kailey were super helpful! I recently needed an additional unit to the primary one we have. They made sure I got the best available price and worked hard to ensure I got the exact unit in the location I needed. The website gave me some grief in making my online reservation, and they caught the problem and worked everything out for me. They also noticed an issue on my account for the primary unit we have. I had already tried to resolve this issue a number of times by calling the company call center, and the call center was never able to give me a satisfactory solution. But Elvira, the facility manager, spotted the issue right away and took the issue to the regional manager for us for resolution! They were great!! We have used this place for years now and currently have multiple units. I won’t use any other storage place! Highly recommend!
It seems to me that they are having a hard time keeping this place secure. Joe, I highly recommend you seek a different storage facility to store your things because I have witnessed this location broken into many times.
Elvira was very helpful and nice thank you Public Storage for great customer service
Shay and David were excellent help that’s
I was greeted and welcomed by the friendly staff at the 290 location. Thanks, Shaye and Kailey.
Made an online reservation at the wrong location; but Marquel, Elvila, and Shaye were AWESOME with helping me get everything taken care of!
Elvira and Kailey were amazing!! Very knowledgeable, helpful, personable and kind!! Amazing service!! Thank you!!
Elvira was very helpful as I needed to change units. She went above and beyond to ensure I got what I needed.
Elvira at this location provided exceptional service, prioritizing customer care above all else. This is how business should be conducted!
Elvira was amazing! Her customer service and dedication to showing the units and explaining and guiding you to understand the process were amazing. I absolutely will refer my friends and family to the public storage at 290.
Came in to upgrade my unit, the staff was very friendly and helpful.
Would definitely recommend
Elvira was super friendly and helpful. We were able to get our unit no problem, quick and easy. She even gave us water bottles 🙏
Elvira was a great help for us today. She is very friendly and was very nice. We definitely recommend coming to her if you need anything. She was able to answer all our questions
Definitely recommend Elvira was great help
Elvira was very helpful today great customer service thank you!!
Shaye was amazing and incredibly helpful when I lost my keys. She promptly connected me with an approved locksmith, and I was able to access my unit within an hour.
Elvira y Shaye fueron muy amables! Gracias por su ayuda.
Elvira and Shaye were nice and helped me with my move in thank you
DON'T TRUST MONTHLY RATE! THEY RAISE IT EVERY OTHER MONTH! I removed all my belongings from this particular Public Storage location because they arbitrarily and randomly increased my monthly rate every couple of months. It seems that there is no logic to the increase. My rate was a hundred dollars more than what I moved in and expected. They claim increases are based on the "market"; however, other Public Storage units within a mile radius do not have increased rates. Will never use this location and I will tell my students not to either.
Elvira and Shaye are were very helpful and had great customer service.
Staff (Shaye and Elvira) were incredibly kind and professional helping me change units and work thru a reservation issue.
Share and Elvira is doing an outstanding job. Doing business with them is professional and reliable.
Went back to public storage a while ago to get a unit and I finally managed to get a big one, thanks for Shaye for being there and making my move in unstressfull.
This is a great facility, my mom went up there to get a unit and Shaye was so sweet, thanks for helping my mom.
Elvira & Shaye thanks for the great customer service
Shaye is amazing, so thankful for her help!!
Elvira was helpful today I did not know what size unit I needed she showed me 2 units that would be good for me, great customer service!
I was one to give the benefit of the doubt when I found rat droppings outside of my neighboring unit a few months back. The issue was addressed after I found droppings multiple times over the span of a couple of months.
Next issue I had was the “climate” didn’t seem to be controlled. The temperature seemed higher than normal a few weeks ago as I was moving stuff around..again giving benefit of the doubt, that maybe I was just hot from moving furniture around.
Lo and behold, yesterday I came back to grab a few of my wife’s saddles. Again I noticed it seemed hotter than normal. Buuut what I found was disappointing. Mold had grown on the saddles from the less than controlled climate.
Also wanted to address the elevators being out of service yet again. Not that this affected me since my units are on the first floor, but other customers were clearly upset as they had heavy furniture that they were unable to move into a unit.
My experience at this location has been less than ideal. I would recommend using a different location.
Thank you Public Storage and Elvira ! I really appreciate your help and great service !!
Happy to give this location 5 stars!
Thank you for you time and friendly service today Elvira!
Elvira was very professional,and help make everything go smooth
Elvira amd David helped me anoto because i do not speak or read english thank you
Elvira saved the day!! Great location, exceptional customer service, and a secure facility!!
Elvira and Shaye were very nice and helpful. Absolutely pleasure.
I initially gave this company a one star review. I signed up online. I called the store within ten minutes to cancel because I was unsure if I would really need a storage unit. The store said they would refund my money minus the administration fee. I wanted to know why as they did not do the work. Company policy not refundable. As you would imagine, I was not happy. I called corporate as well to be told the same and in a rude way. The same night I received a call from Sheila, the district manager. She wanted to know what had happened. I told her and she was very apologetic. She told me that she would submit to have the fee refunded to me. If it had been the next day it would not be able to be refunded. I understood that, since I would have been holding up the unit they could have rented out. Thank you Sheila for taking the time to personally reach out to me and take care of my issue. Customer service seems to be rare these days. I appreciate that you went above and beyond to make sure to turn my experience into a positive one. When I need a storage unit I will be renting from you.
Elvira and shaye was a great help today. great costumer’s service
Shaye and Elvira are great! Answered all my questions. Definitely and easy and great experience
Elvira and shaye had great customer service they answered all my questions can’t wait to get another unit
Shaye was excelent!!!! Great customer service!!!!
Thank you Shaye for helping me out everything was smooth and easy!
Corey was very helpful with us setting up our storage and getting into our unit.
Went for the first time to rent a storage, Cherame was extremely nice and professional. She showed me 2 different sizes and did not make me feel as if I was a bother. Excellent service
Went back 05232024 to remove a bed from my storage. I had an issue with removing it and the male front office worker I do believe his name was Cory. Offered assistance he was extremely helpful and helped me in a definite time of need. He kept a smile on his face the entire time of dealing with 3 females.
I just want to say Chris showed great customer service when my husband called to check on our storage right after the tornado. W e own a small but soon to be HUGE business and he was very patient and kind to us. I am an event decorator and everything was just going wrong the day before setup. He was so kind and his kindness made things a little easier. Thank you so much Chris.
The staff at Public Storage are so friendly and helpful.....I truly appreciate how easy they made the process......
Elvira customer service was amazing
Elvira helped me secure a moving spot after a few minutes and gave me handy tips for moving my things into my new space. Thank you once again!
Cory was very helpful in assisting me with rental rate decrease and resolving a problem with a lock mix up.
Elvira was super helpful to me wish I could leave 10 ⭐️!!! Thank you so much
Elvira, and Cory helped me out great today to get a storage unit while I was coming down from college. I appreciate them a lot.
Elvira was very nice and helpful I didn’t know what size unit I needed so she showed me a couple units that would be a good fit for me I will be back
I have been a customer here since it was built a few years ago. Very clean, bug free, climate controlled spaces. Security is very tight. Your personal code only allows you to enter the security gate, then only your storage building, then your elevator, and then only your floor. You must enter your code when you exit your floor in the elevator and when leaving through the exit gate. I highly recommend this facility if you must store your things.
Corey and Kelsey were super great to work with! 10/10 recommend!
I'm surprised the overall rating for this location is as high as it is. Our first floor 10x10 unit has gone up over $100 to approximately $237 a month. Yet according to their website, a new customer could pay as little as $84 a month. There is no perks of being a tenured customer. Don't call the office around 4 or so, because when the employees are on break, that is exactly what they are doing, breaking. The doors will be locked and no one will answer the phone. Looking at moving to the storage location across Louetta from this one.
I had storage here for 5 years. The staff was always friendly from day one. Easy access and convenient when I first got my unit. Always felt safe on property when by myself. A special "thank you" to Kelsey for helping me with an unexpected and unpleasant situation. I am very grateful for her kindness and compassion. Thank you Kelsey.
Stuck on the second floor stairwell without assistance from anyone worker, after calling twice. I didn't get the name of the first worker, bit the second was Jes. He seemed to think it was funny that I was stuck and refused to send help. The cost of storage is not worth this experience!
Cherame was really helpful with everything I needed done!
The staff was super helpful and made a stressful, complicated situation an easy experience. Thank you for taking the time to listen and decide what was the best course of action.
Cherame was AMAZING! So friendly and knowledgeable! She made my experience easy and convenient!!
Cherame and kesley are very friendly and helpful. I appreciate the help making getting a storage easy.
I had the pleasure of getting some help with my rent increase today marquel thank you so much for your help.
Cherame customer service is amazing. Also this place is very clean.
I purchased a unit with Cherame! She provided great customer service!
Cherame is awesome!! She’s great engage very well !! Always above and beyond !!
My experience with this storage facility wasn't as good as I expected. One of the two elevators is permanently broken, which makes moving things a real hassle. And when I needed carts to carry my stuff, they were often not easy to find, which added to the difficulty.
What makes things even more frustrating is that there are a lot of moving companies using the working elevator. Sometimes, there are more than two moving companies using it at the same time. This made the elevator busy, slow, and sometimes really crowded. It felt like the moving companies were getting in the way of regular customers like me.
Today took me 2 hours to finish three small trips from my car to my unit and back. Four different companies moving in/out at the same time. This is insane!
Overall, dealing with the broken elevator, the lack of available carts, and the constant presence of moving companies made my experience using this storage place not very enjoyable. I really hope the people in charge can fix these problems so that others don't have the same issues.
Cherame and Alana are awesome!
This was overall an amazing experience this associate her name was Hayley she was more than happy to help me and talk me through the whole process. I would highly recommend her great customer service , smiling face , went above and beyond for to make sure my experience went smooth.
Hayley helped me out and she was amazing she has great customer service and she was very friendly
Cherame , Kelsey and Alana are great good customer service love this place good job ladies.
Kelsey , Cherame and Alana are great they have amazing customer service they help me get the unit I needed for a great price good jobs ladies.
The staff there is amazing I was helped by a young lady named Kelsey, she was knowledgeable and very approachable personality. Still awsome
Kelsey and Cherame were so helpful and kind! They made signing up for a unit so easy and fun :) I give it a 10/10 would definitely do it again!
Cherame and Kelsey were so helpful and nice! They helped me through the whole process and even showed me different units so that i could pick the best one for me! Will definitely be coming back
Cherame and Johanna were amazing! Very professional and very helpful! They took the time to show us available units and helped us set up our account. The entire process was smooth and easy. Very satisfied with my customer service and my unit.
Cherame when above and beyond to help me and my husband got the space I needed.
Kelsey and Nikki were so awesome and so helpful, super respectful and got us in and out very quickly. Amazing employees and very great personalities.
Kelsey and Nikki were awesome. They provided great customer service and treated us like family. I will definitely recommend this location to anyone I know. Thank you so much Kelsey and Nikki for the great service.
Very helpful!!! Super nice! Better than the previous people that worked here! Kelsea and Cherame were amazing!!
Kelsey and Mari was awesome and helped me with everything
Cherame and kesley help me get the right size I needed thank you ladies.
Great customer service! Shout out to Maricela!!
Kelsey and Haylie😍💖 did a great job on helping me check in!
Cherame and kesley was big help taking my payment greet me with a smile.
Kelsey and Cherame were super helpful and made the registration process smooth!!
I had a good experience while viewing the storage rooms with Kelsey Cherome. She’s so welcoming and full of energy I definitely will recommend this place to my classmates!!
Kelsey and cherame were able to help me get my unit I wanted with a quick transaction. Thank you!
Kelsey & Cherame gave great customer service! Fast and easy check in!
Kelsey was very helpful with getting me secured with my unit. She was also very nice and energetic!
Kelsey and Chereme were so sweet helping me and my boyfriend find the right size storage unit, they helped us save $40!!!
Cherame and Kelsey are the best! PV students come here!!! They gone take care of y'all !
Kelsey and cherame were quick and fast party over here pv yea
Cherame and kelsey, thank you both so much for yalls great customer service!!!!
Cherame and kelsey are the best they helped make processes easy and fast
cherame and kelsey were very helpful and professional with helping me today. Glad I came in person!
This is a good storage unit Cherane and Kelsey helped me and were very nice and respectful
Kelsey and Cherame are awesome. They were very helpful throughout the process of renting a storage unit. Their smiles were a great way to start my day off.
Fast and great service by Kelsey and Cherame who were very helpful in getting me a storage space.
Kelsey was really great in servicing during my check out experience. She’s really nice to talk to and makes one feel welcomed, even when leaving the space. Thank you Kelsey for your help and hopefully you’ll still be around should I ever need to use this locations services again.
Kelsey and mari they were quick to solve my issue and everyone came out a winner and I'm so thankful.
Kelsey and Mari were extremely helpful, courteous and knowledgeable! They both went above and beyond to answer any questions and concerns that I had.
Cherame was amazing she walk though getting my space i even saw the space I love it thanks so much keep up the good work.
Cherame was patient, kind, informative and went above and beyond to help me to reserve a space. She is awesome!
Kelsey was an amazing help! Her professionalism and drive to help please my needs were astronomical! Thanks for all the help Kelsey!
Cherame and Kelsey are absolute angels! Very helpful and took care of all my needs and in such a timely fashion. I had a very limited window and they made sure it was covered! Thank you very much for the hard work!
Cherame and Kelsey is great help me find my unit i needed thanks ladies.
Great place cherame help me pick the right unit I needed very clean place.
Cherame & Kelsey helped me out a lot, I was having issues online, came right in & they took care of me.
I recently did an online order for a unit and when I arrived at the property and realized that I needed more space Danielle and Kelsey was so helpful and getting me a correct unit. Really professional employees and very helpful. I recommend this property for Rental
Both Daniela and Kelsey were very welcoming and informative when we asked about their units. They took the time to show us around and their units to help us pick the perfect one! Overall very friendly service and great experience ! :)
Kelsey and Daniel were very helpful and made sure I got the storage unit that was just right for me!
I want to thank Cherame and Kelsey on providing great customer service and helping my transfer from one unit to another a smooth transition.
Super easy and quick process! Kelsey was very helpful
Kelsey and Cerame were very helpful and it was a smooth process.
Cherame and Kelsey are great.
Cherame and Kelsey is very amazing help me get my unit for the right size for the right price. Good good lady’s.
Kelsey and Cherame were great customer service of the meter
Kelsey Zepher is very knowledgeable and eager to help with any of my questions or concerns. The property is clean and well-kept. I will refer my friends to Kelsey
Kelsey was awesome, represented the company very well !
I just want to say thank you to Kelsey for all the help I appreciate you so much
Good place good people. Kelsey is very much recommended, made the process easier for me. Good customer service.
Kelsey was so helpful and so sweet! Loved her energy
Awesome service Kelsey was very professional and she gave me different ideas on how to make my payment easier and a good rate. Thank you for you service
This is absolutely the best storage unit I have been too, great Customer service, clean, and very welcoming
Cherame and Kelsey are great and have awesome customer service
Kelsey is the absolute best!!!!! As well as cherame was also very interesting & both ladies were very informative im very impressed
Un gran y magnífico storage, lo recomiendo
What I thought was a big problem got solved by Kelsey, the manager! The staff at this location are knowledgeable about the services they provide! The security is awesome, and I highly recommend storing your items here!
I have a few units at the 290 facility. The units are clean and even the bathrooms. The temp is perfect so I bever have to worry about any molding. The staff is very accommodating and very friendly.
Cherame is an awesome customer service person to work with. She handled my call with concern. I recommend this location for your storage needs.
I have rented space from this location for over a year. I have not had any problems or concerns. The staff has always been professional and attentive to my needs and questions. Kelsey, specifically made it her business to return my phone calls to help me resolve my questions. I never had to wonder or guess about the procedures at this location. If you are looking for a safe place to store items and a place with a professional group of staff......then this is your place. Happy Renting!!!
Nice Facility, Great Staff... HOWEVER, the rate is month to month which means they will steadily raise your rate until you hit the point you have to move. I have 3 10x10 units that I have had 2 years. Rate has risen from mid $80's to $140. Each unit has a different price since they were rented a few weeks apart. This is not controlled by the local store, but by the corporate office. I chatted with customer service, and they would not budge when ask to adjust price based on current market conditions.
Update: I was contacted by the district manager. Once I explained the situation, she was able to adjust the rate and get all the set to the same price.
So thrilled to see that Kelsey is still making the Mueschke location as top notch as ever!
Very professional!! Kelsey was a hug help in finding the space was much needed for me. Her attitude and personality definitely made things much more easy in trusting this company. Thank you for everything! Would definitely recommend this place to anyone looking for a storage company! 5⭐️
Kelsey was helpful , kind, courteous , and patient with me. Would recommend coming to this location.
Cherame and Avery are amazing keep up good work.
NOT SECURE. NOT ALWAYS CLIMATE CONTROLED. Gates and access doors are frequently left open. Can't shut them if you try. Even worse it must have gotten so hot in there this summer I had some old cell phones the batteries almost exploded. Some rubber rug mats were melted to the floor and a sealed can the lid popped off from such a temperature difference. Can't wait to find out what else I have damaged in there.
Access hours are very limited, rates go up sneakily without notification, carts are rarely accessible
Cherame was great!! Easy check in and very professional and courteous!! Totally recommend this storage location!
Property manager is super sweet and will go searching for a cart for you but the carts have literally disappeared and I don’t think upper management is sending her anything. There were elderly women just sitting downstairs because they had no choice but to try and wait on someone with a cart that was never coming. If you’re gonna get a storage unit here, just know the property manager is amazing but you will be taking multiple trips to your unit.
Cherame is awesome she answered all my questions.
Cherame was awesome. She was super helpful with the entire process. I would recommend this place to everyone.
Rates used to be really good, but now not so great.
Cherame and marqel are amazing keep up the good work ladies.
Cherame was so helpful and amazing while renting a unit!!!
Cherame is very sweet and awesome love this place. Very clean place
Cherame was absolutely AMAZING 🤩 Her professionalism and courtesy was outstanding 🤩 She was very patient and accommodating during our transition 🤩
Cherame and Kelsey was very helpfully good customer service.
Very clean affordable storage. Easy rental process app online. Comes with a lock and key.
Kelsey was amazing! She was soooo supportive and knowledgeable. She showed me several units until we found the perfect space.
Cherame & Kelsey provided exceptional service and a vibrant smile when we entered the office. The location has a welcoming and clean front end. The casual communication with the ladies and their knowledge of the services the business provide is what I observed & this location is a place I feel comfortable storing my college student’s items.
Continue to embrace each and every customer with a warm smile and I wish you much success with your career at Public Storage.
Dr. Kimberly Paul
Cherame helped out with the whole process and explained everything. Prices are reasonable. I would recommend this place
Kelsey, the manager is always the nicest and most accommodating person. This is by far my favorite Public Storage location and that is due to Kelsey. She makes the difference.
I had to take care of some issues regarding my account and they were very accommodating and provided excellent customer service
Cherame was very helpful she help me download the app I love it thanks cherame.
If ANYONE is looking for amazing service ask for Kelsey. She helped me figure out how much space I was going to need, because I had absolutely no idea, she also explained everything really well, and took no time getting me in and out! I really appreciate her! Wish I could get her a 10! Thanks public storage!
Kelsey is the best employee. If you need help look for her.
Friendly staff very considerate, knowledgeable great rates and willing to work with you on moving in to your new place. Thank you, you made moving a breeze.
KELSEY IS AMAZING!! Thank you soo much
Kelsey is a very beautiful and welcoming person, very helpful and informative, had a great experience thanks to her ,, go Kelsey !! 😉
Great place to go to for storage. The lady there Mrs Kelsey is very nice and goes out her way to help. I recommend this place. They get 5 stars plus more from me.
I love this location!
It is sooo close to where I'm moving and always so clean.
Kelsey is so wonderful!!! She helped me out so much figuring out what size unit I really needed and the supplies and tips to keep it safe and fresh! 10/10 will rent again.
Love this location!! Thanks Kelsey for all of your assistance!
Kelsey thank you for all your help. You are awesome!
Kelsey is amazing. She was very helpful and provided excellent service.
The best customer service I have received in years for Kelsey Zepher she has the best personality fit for that type of job she's a great worker pregnant and all 😂💪
Loved the convenience and the staff!
Kelsey was super friendly and helpful with my transaction! This was first time getting a storage unit and she was very patient and answered all my questions. Excellent customer service all around. If you're looking for a unit here, I highly recommend talking to Kelsey.
Kelsey Zepher has wonderful customer service
The customer service is awesome. Kelsey made the entire process very easy for getting all the information on the different units that I needed.
Been looking for a storage and glad I came in here. They seem to have good security in place, you have to have access codes for entrance. They have dollies to help move items. Kelsey was the lady who help me get set up. She was so polite and knowledgeable.. I was going for a smaller unit but she recommended one that would better suit me. They also seem to keep the facilities clean and the units are climate controlled which is a plus because I'd hate to lifting and sweating in this heat.
We had a great experience today renting storage space at this location with Cherame. She was very helpful, friendly, and knowledgeable. We would definitely recommend this location to family and friends. Thanks again Cherame!
I had great customer service. She deserve a promotion.
Awesome awesome customer service Kelseyville and James are very helpful and exceptional service to the elderly
Ms.Shawnna did a outstanding job on assisting me with thing that needed to be handled . Glad she step up now I am a proud customer here at public storage .
Outstanding experience!!! I did not plan to rent a unit here. After the great customer service experience it was diffult not to choose this storage facility. I highly recommend this storage location to everyone!
UPDATE: My experience changed after I went through the first month. I was unaware that at a certain time I would get stuck inside with all my items exposed. Be sure to ask a lot of questions…
Excellent service, very helpful and the location is clean as well as safe. Cherame was very polite, quick .. excellent service
Kelsey was great!! Very kind and helpful of some questions I had of moving my stuff and storage. Also access and directions to storage unit.
Cherame and Haley are awesome they took they time out help me get a space real fast and easy love this place. Yall rock.
Cherame is the best, such a sweetheart. This young lady took her time and explained all the information i needed. She was very patient with me and attentive. She had an answer for every question that was asked. You’re awesome Cherame!
I love the lady in the office. This place is the most secure storage facility I have ever been to. Have to have code to get in gate, door, AND elevator. Tripped me out on the elevator 🤣😂. Thought elevator was the quietest I have ever been on. LMAO , it wasn't moving!!! Then saw the pad and direction. I love the security and gives me peace of mind that the crazy in this world can't break into it. Also, thank you for laughing with us about loosing our keys to our locks and having to get a locksmith😂😂. I am posting pix of how our moving truck company took care of our belongings from Arizona, that left on Dec 4 2021 and just got here. I am posting these everywhere I can. 😡😡😡... LET ME BE VERY CLEAR, THIS HAD NOTHING TO DO WITH PUBLIC STORAGE.
Amazing experience Jax was very helpful move in was super easy thank you so much!!!
Kelsey was amazing helped me get my storage with my business. I will def refer all of my friends and family to this store. P.S ask for Kelsey
I had a great experience getting a storage room here. I spoke with Kelsey who was such a sweetheart and made the my experience very quick and easy.