We just moved back to Texas and went to our unit to move some items to the house and discovered mold in our CLIMATE CONTROLLED unit that we pay almost $400/month for - and I’m pissed. The guy moving out across from us said that corporate made a visit awhile back and complained it was too cold and made them turn the AC up to 75 degrees. We went to ask the girl in the office why we had mold and she said “don’t know”. I told her that was funny because the guy moving out of the unit across from us told us the story. She just said “well, file a claim”. I will NEVER AGAIN rent from Public Storage. EVER!
Sheila was very helpful and very nice thank you for your help today.
Sharon was very helpful and very nice and she help me solve the issue that I had with my rent increase.
Sharon was very nice and respectful! She was very informative and knowledgeable of the products and made the process very easy for me!!
Great public storage location. Sharon is always helpful and has a great personality.. Awesome customer service.
This is a very nice storage facility. Kailey took her time and explained everything to me in detail. She allowed me to tour the facility and look at a unit before I decided to rent. After I rented my storage unit, she personally took me to the unit and showed me how to ensure it is locked properly. A few days later I had some issues with the lever not sliding over for me to lock it properly and Christina took care of moving my rental to a different unit with no problem. Both Kailey and Christina are very friendly and made my rental process go smoothly.
On 11/4/24 I walked in 9102 Fry Rd to pay on my unit and was greeted with a friendly smile and professional curiosity from Sharon. Sharon also was gracious while guiding me through the payment process. Thank you Sharon for your time.
Went to get more information about renting a space from here. Sharon did an amazing job showing me the unit size and explaining the insurance. Amazing Customer Service. Give this woman a raise.
This location is clean and never have a problem when I go..The climate is always at good temperature. Sharon one site property manager is great with any questions or concerns I have. Sharon is always polite and has great customer service.
Sharon helped us get in, and very helpful in getting us situated in our storage unit, she was very nice as well
Sharon was very helpful at the front desk!
Sharon is the best! Very helpful and professional:)
Sharin is amazing and extremely helpful. Very kind and knowledgeable!
Sharon was very informative and very helpful.
Rep Sharon took care of my concerns. She was receptive, informative and professional. Use this location...I never had any problems that their staff has not solved.
Sharon is a wonderful employee!! She was very helpful and sweet!
William was very helpful getting us into our unit, great service
I stopped by Publc Storage today and was greeted by Shron. She was kind and helpful. I appreciate your assistance. She was so helpful. Look forward to coming back tomorrow to store my furniture.
Ms Sharon Very friendly and welcoming. She is very knowledgeable of the products and services Offered by this location.
Sharon was so friendly and very helpful. I appreciate her patience and knowledge. Thank you
Thank you Sharron for a smooth transaction very knowledgeable super helpful there is a closer location to me but I come back here for her!!! Thank you again
Sharon was amazing! She was very helpful and solved my issue quickly! She called back immediately with an update!
Mrs Sharon was great and very helpful!
I have used alot of storages throughout my military career worldwide and now retired i have had the great opportunity to meet and speak with the best Customer Representative that helpme Rent the right storage for my furniture. Ms Sharon at public storage is the best she was very polite and helpful. Also recommended me on different ways of storing my furniture so that I would have room to walk around in my unit and have enough room to find things if I have to come to my unit to find something. She is by far are a person I would tell you to look for if you go to this storage. 9102 Fry rd. Thank you Ms Sharon.
Ms. Sharon went above and beyond to help me understand the increase in my rate. She was pleasant and patient in explaining everything while keeping the brightest smile. Ms. Sharon is such a great addition to Public Storage! God bless her.
Robert was very helpful and kind!
Called because my rent had increased spoke with Cherame and she was able to get the rate reduced. Excellent customer service.
Sharon was very helpful. Will return.
Great customer service! William and Sharon did a fantastic job finding a quick solution to my storage issue.
Sharon was so nice and helpful with move-in! Nice clean facility and feels safe
Sharon is knowledgeable, and a breath of fresh air. So helpful an courteous that I didn't want to leave. I reserved my unit while there and couldn't be more pleased since she saved me from having to shop for the size unit which I require . I hope there are more like her.
Went into the office today to check and make sure I was still schedule for my move out. Sharon provided exceptional customer service. I really appreciate her help. Thanks Sharon!
Sharon was awesome in helping us with our unit. This storage place is well kept and clean. Always felt safe here.
My in laws were moving some stuff out of their unit. They are elderly and William who works there was amazing! He helped them out and made it easier for them! Thanks William!
I received excellent service from Sharon at the 9102 Fry Rd location in Cypress TX. She is very friendly and took care of my request quickly. Great customer service!
Updated review. Although there were some challenges. I was contacted by the supervisor who did everything in her power to make it right. The only thing that concerns me is that the climate control units seem a little hot. But I was informed that the standard temp for the units in Texas are supposed to be set at about 80 in the summer. Other than that, it is a clean and well maintained facility.
I must say if it wasn't for Sharon & Cherame we would've been sol. They helped me & my mom & made it possible for us to get what we needed. Honestly the only reason I went with PS is because of them. Thank you ladies for saving the day.
Hi, I would like to thank Miss Sharon for assisting me with resolving an account issue after moving out of my storage unit. She went above and beyond to ensure that the issue with my account got resolved by messaging higher management. Thanks Miss Sharon for being so amazing and I pray that other customers have an opportunity to meet and work with you.
Ms. Sharon has outstanding customer & very knowledgeable with her location. Highly recommend!
I had the joy of being helped in assisted by Miss Sharon on Mother’s Day. First thing I saw was her smiling face behind the counter, eager to help. She helped me figure out how to download an app and get into my account, which gave me access to the storage. She’s definitely a ray of sunshine on a cloudy day!
Sharon excellent, very helpful , kind and considerate an excellent personality
This is the first time I have to rent a storage. Miss Sharon was really helpful and friendly, she showed me the space that I want to see to make sure I get the right size. She also gave me helpful information about this storage.
Thank you, Miss Sharon.
Sharon was a great help and very friendly she is a great asset to public storage !!
Sharon was a great help when our lock did not work. She made the unit transfer smooth and easy. I highly recommend this storage facility!
Sharon, thanks for yoy help!
Sharon was extremely helpful in getting myself organised with my storage requirements. Highly recommend this service 👍👍👍
SHARON was very helpful and nice!
Sharon was the most helpful when I came in public storage she is a keeper
This location is NOT 24/7. We were in the middle of loading at 9 pm and got locked out. Meanwhile, our storage unit was wide open. We were told to come back at 6 am. Couldn’t be put in touch with a local representative either. Extremely frustrating.
Sharon was great today , she helped me with my upgrade fast and esasy , I recommend this location because she is great
This storage unit is very hot. The white man at the front desk (sadly he never shared his name) was less than helpful when I asked him to please adjust the ac. I also told him I was terrified of elevators and asked if I could take the stairs but he stated they were for emergencies only. Also... please remember that if you move out a few days after the 1st.. THEY WILL NOT PRORATE YOUR RENT. We moved out on the 4th and had to pay for the full month. The customer service here over the past few years has been less than ideal.
Long time customer here. I needed some questions answered about additional units and decided to walk inside and have a chat. Sharon helped me beyond my expectations and was super kind and willing to help the entire time. I will continue to use this location due to the facility and staff. Thanks!
Cherame is great and amazing she help me with my rate I’m about to get another unit keep up the good work.
Top notch customer service. Units clean and prices are competitive.
Storage Store Manager Mr.Willam at Store# 29248 on Fry rd. For Over a Year he has been Awesome with always helping me with Great Customer Support! The Grounds are clean and maintained. Keep up the Good work!
Monthly rent went from $204.00 to $265.00 really why such a Large increase? Its bad enough the rent has went up every 2 years. But this increase is the largest at one time.
Recently stopped at this location because I was interested in getting a storage unit Kathryn was extremely polite and informative. I will be recommending this location to anyone I can!
Cherame was very good and respectful. She know so much about the company and prices. She was a great help to me.
DEFINITELY SECURED!! Maybe a bit to the extreme. Was helping someone move & LITERALLY,@ 9:01 PM, got locked in & took 3 HRS to get in contact w/ corporate office WAY across the world (literally) to get us out , & only then was it via Law Enforcement.
This location is very clean and professional. Sharon was very nice and helpful along with William in helping me get setup with my space and to answer any questions.
Customer service was amazing. William was excellent, fast and really professional.
Walked in today and the whole building was hot and humid. It seems the climate control isn't working.
After dealing with multiple managers I must say Melissa, Sebastian, and jj we’re all very keep up the good work
Very clean and safe storage and friendly front desk staff. We are clearing out our garage and this place was a great option. I just wish it opened a bit later.
My storage rate has also almost tripled in the last year and this is disheartening after units were robbed and trashed. If anything it should be cheaper.
I must say that I am very happy with our choice for storage. The process of securing a spot was very easy. We were able to navigate online and complete everything in timely manner. And the facility is very nice and secure. We received a call from a young lady named Danielle and when I say she was amazing and helpful I mean that. Even though I ended up booking at the wrong one because initially I had looked at the one at 8300 Fry she was still super kind to us, we ended up at 9102 Fry but it all worked out fine. Thanks Ms. Danielle 🦋🌻🦋
William was a big help in making our transfer to a smaller unit smooth and hassle free.
William is awesome. Made our transition very easy for us. I can’t say enough about his helpfulness and professionalism. 5 stars!
My husband and I made a long distance move and we booked the space without looking at it. When we arrived, William was pleasant and went above and beyond to help us get situated. I can honestly say that I was probably a bit of a pest trying to make sure everything would fit in the selected unit. William made us comfortable by providing different options we had at our disposable. Would definitely recommend. Thank you, William!
The rates have been raised 3x in a year and there was zero explanation. I’ve left messages and there is never a return call.
Friendly, knowlegable, and professional staff
Marquel is the best there she was really helpful walked me all the way up to 3rd floor just to show me how the unit looks like. Gave me lots of advise and helped me with the paper work everything took her less than 10 min and complete. I got 5x10 unit today. Look for Marquel she will make your renting experience much easier. The place was really clean and the unit new and spacious. My overall experience with her today was frustration free and she was really professional. Highly recommended!
I was really having a bad week. Christian & Marquel helped me so much. They went above beyond with trying to get set up for my unit.
Great service, and a very friendly staff
Had a pleasant experience with the staff members when transferring my unit.
William was amazing assisting me with the right unit for my stuff. He was super informative and not pushy. Thank you William!!!
I called to inquire about renting a unit and the young lady that help me was very knowledgeable and informative. I believe her name was Marquel. I greatly appreciate the service she provided.
Great customer service! I highly appreciate it Marquel!!
I called up there to get details on renting a unit, and I spoke to a younger lady Marquel Haynes she was very sweet, professional, and informative. She gave me all the details I was looking for and answered all of my questions.
I rent at another facility but I went by this location and marquel helped me out by showing me how to work my public storage app and how to make my payment on there she was very patient and nice, thank you so much for all your help 🙂
The property manager Marquel is very polite and patient she took her time explaining the rental process to me ask for her she is amazing.
Thank you so much Marquel for all you do and all the help.
Marquel Haynes thank you for all your help your very positive polite professional you helped me with everything I needed help with and explained everything step by step when I didn’t understand thanks love 🙏🙏🙏 God bless you ma’am I just love helpful and nice people like her I recommend if you go to a storage facility got right to ms.Marquel
Pretty straight forward storage facility. Very clean and secure. Usually has loading carts available for use. Price keeps creeping up though. The location works for me and the distance from my house.
Clean front office, hallways and the unit. Very nice, affordable and convenient place to store your items. Look for William at the front desk; great customer service!!!
Excellent Customer Care! William took his time to show me the storage options, then answered all my questions regarding the insurance and payment options; super helpful!
Noticed all the staff of this location is friendly.
Jeff gave exceptional service in the process of getting our storage. Love how quickly we were able to rent the unit and he was very informative regarding our unit. We definitely would recommend this storage facility to anyone who’s in need of one. Thanks Jeff!
Jeff was AMAZING!!! Made my mother's move in experience awesome!!!
Great Service. Highly recommend it!
Shirley the office manager has always and is great to work with. She made my move in and out for easy and stress free. The facility is clean and secured so there’s peace of mind when renting here!
Good staff...I enjoyed using their app. Makes entry and exit very easy.
Keisha helped me when I first moved to Houston. Very helpful and quick response
Staff is friendly and the facility is extra clean.
Michael
No problems I think they even bring us some water
Jeff and Chelsie were amazing!!! Super team on the storage and they make you feel like if you are at home! Great experience, I was there for 4 month and it was an amazing experience. Strongly recommend this place to storage your things!!!!
Chelsia was so professional and informative and such a sweetheart when I called about renting a space. It’s been a while since I’ve dealt with such a pleasant person. You got a good one. I’ll refer all my ppl when moving and storing!
I moved all the way from Dallas and was running late the property manager Chelsea was so friendly and helpful! She stayed after closing hours to ensure I had access to my unit as well as looked for the best options for price and space wise ! I’m a forever customer as long as I need a storage unit! Definitely recommend this location!
Chelsea and Sabina are great employees.
Will take care of yalls needs
Excellent Service and Friendly Staff Ms. Chelsia has went above and beyond to help me with my unit @9102 Fry Rd. She's very Patient and Polite in every way. If you need anything she is on it. If you have any concerns or question she will figure it out with no complaints or attitude. She is really there to help her customers to the fullest. Thank you For your Very Hard Work you do and put in the time. I know some of us customers be having a bad day and come in with an attitude but you simply turn that frown and frustration into happiness and a smile with the pleasant soft spoken voice . Truly an Angel at Public Storage.
Jeff was very helpful and knowledgeable when showing us a unit.
Thank you Chelsea for helping me this morning even tho you weren’t open yet. Your Customer Service skill are amazing I hope your boss sees this!
Thank you Chelsia, You're Amazing! Thanks for helping my mom!
Cherame was very nice and helpful.
Clean and well managed. Cherame was very professional explaining the options and costs. We were very comfortable with this location as we had compared to many before this choice. Very fair and we would highly recommend.
Dondrielle was incredibly attentive and helpful with our questions. She was able to get us set up with a space in less than 5 mins when we were in a total jam with movers. Thanks so much for the help, you were a life saver.
Jeff and Chereme were very helpful
Jeff and Cherame were amazing and super helpful. Definitely highly knowledgeable.
I came in for prices on units and boxes. Sara was beyond helpful with my visit. This young lady had positive vibes that just made my day better. The property was clean. And the employee was friendly! Great customer service will return
Clean, neat and very secure!
Haley and Jeff provided the most exceptional service. This was by far the easiest move in process. I definitely recommend. And you can use your phone to access the building, a double whoop whoop on that one!
Great property! Cherame was very professional in explaining everything to me for my reservation. She was knowledgeable and patient for my many questions. I would highly recommend this location for your storage needs.
Let me tell you about Jeff! He was awesome to conduct business and he answered all of my questions about getting storage. There were some technical glitches so he had to complete the transaction the old school way without the computer. He was great!
Nice. Big place. Lots of storage options.
Jeff was a amazing manager!
Jeff is awesome! Thank you
I just wanted to say that the manager James was so helpful. It's nice to speak to someone that is respectful and responsible. James helped my mother in law out with all her questions.
Thanks for your great and speedy service Jeff!!
Jeff was very helpful in showing us the unit
Great place for storage, Jeff was very helpful in getting me set up
and answered all my questions. would recommend!
Excellent customer service provided to me by Dondrell at your 8300 Fry Road location. Dondrell was very professional and a pleasure to work with. My concern was resolved as well. Thanks Dondrell!!