Public Storage Self-Storage Units at 1450 I 45 South, Conroe, TX

Mary in Conroe was great saved me money and time.Thanks Mary!

Mary is such a delight! She is super informed and and helpful. You should definitely store your items with them!

Mary is the best! She always take care of us . She is such a delight!!

This storage facility is run by a gal named Mary I believe. Who originally seemed very happy to talk to me, willing to work with me, and helpful. That thought changed very quickly. I brought her all the necessary information & documents to handle the estate of my late brother including a permission form filled out by my mother stating that I did have the right to be there & to assess the unit &/or empty it out. Originally, I was told everything could be done & handled Thursday so long as their locksmith was available. Was waiting on a call back and never got one from Mary after she gave me her personal number. I tried calling the location and never got an answer or call back either. Went back to the location and was told by a different gal that the paperwork needed to be approved first & that Mary should’ve never told me to wait or that it was possible. Okay, was told that could take until Monday. I called the store to confirm, no answer. None of my calls or messages were ever returned. I called a few times Thursday, a few times Friday with some concerns and questions, Monday rolls around so I called again, and nobody ever picked up the phone or got back to me. I felt like I was blowing up their phones like nobody’s business. Unfortunate they can’t answer their phones for concerned customers or even answer the questions I had unless it was in person and what was answered was subject to change depending on who I talked to next or after that. So, I don’t know who gave me the right versus the wrong information. The back & forth, back & forth is ridiculous. I have been given the run around by this location for far too long when I don’t even live in the area. I live 4-5 hours away and have had to stay in town in order to handle the estate affairs. Highly disrespectful to be kept waiting, wondering, and practically BEGGING for the right information and answers. I wouldn’t and couldn’t in good conscience recommend this storage unit facility to anyone I know based off of everything I went through.

This place does NOT have indoor air conditioning. They are repainting this place, but the whole thing needs to be renovated. They are out of compliance, and it smells. All there is in this specific storage unit is clothes, and there's a hole in the ceiling right above everything. Please don't be sorry. Just fix this place up. It needs a lot of TLC. I've been to many facilities in the last 20 years and I've never seen a storage place so rundown. * Since I've posted this. Corporate tried to reach out to me. Saying I have no storage room under my name. Obviously, if I have access and I'm inside a storage room and there's stuff inside the room, behind the locked door... I have a storage unit. I don't post these reviews to hurt businesses. I post so people see what's going on behind closed doors. Good and bad.

Thank you Mary for helping us out. You went above and beyond even staying late to get everything situated. You're the best. Highly recommend

Mary was very helpful throughout the entire process!! Storage unit was clean and ready to use upon arrival. Would absolutely recommend this facility for all of your storage needs!

Mary was so amazing going above and beyond the call of duty. Thank you so much

Great price and even better service

Mary was absolutely fantastic! Very helpful and pleasant to work with. She helped me with my rental issues and ensured that I was satisfied with the results. Overall, a GREAT location and would highly recommend doing business with!

Friendly staff, secure access, and a variety of warehouse sizes. Mary has been very helpful every time I needed something. (5/30/2024)

Manager was great and.got me moved in supper fast!!

Mary was very professional.

The one thing I never worried about were my belongings. The facility was clean, staff was always available. Ms. Mary was always friendly, accommodating, and more than helpful. Even though costs went up often, my experience was a positive one. Thanks Ms Mary!

As usual, Mary helped me again. Thanks Mary

Mary was awesome in helping me.

The Manager Mrs. Marry is always so helpful and knowledgeable about all the different situations. Property is always clean and looks nice. I definitely recommend this location. Go see Mrs. Marry

Place is very nice and the manager is super friendly and helpful. She Really made the whole process super easy and welcoming

Mary is absolutely amazing and always so helpful. I always recommend everyone to see Mary in Conroe for all your storage needs.

Worked with Mary, she was very kind. I would recommend this public storage to any of my friends.

Mary at the Conroe location was fantastic, she was knowledgeable and a delight to has helped me

They went up on my rent by $31 after 5 months. Not sure how that's legal, gonna get my stuff out this month. Never will I ever use there service again.

Mary is great! She's at the front desk and is very helpful I'm glad she was able to get me a unit in such short notice.

Mary was extremely helpful and very knowledgeable! She was so sweet and helped me all through out my process! Go rent with them and talk to Mary!!!

We are new renters to this Public Storage location and we were impressed with the smooth process of move in. Mary, the property manager, was very helpful and accommodated us throughout our move in. Very happy with our decision to come here!

Mary and Ashley really helped me out today. I appreciate them so much!

It was quick and easy to book my unit and I had access to it after hours. Very convenient and seems secure. Unfortunately my climate controlled unit (Building B) smells heavily of cigarette smoke. Like someone actively smokes there OR stores a bunch of ash trays in the building. Unfortunately I really needed this storage space last minute and it is conveniently located. I threw a bunch of oder control products in my storage unit to hopefully protect my items from absorbing any of the smells. We shall see if anything is ruined in about a month. Update:my stuff was in the unit for about a month and a half with all the deodorizers my unit smelled fine and my stuff was okay. The hallway of the building definitely still smelled of smoke.

Shelly was amazing, I appreciate her taking the time to listen to me and care about my needs for my storage unit. I would highly recommend using public storage to store all your items

Mary was so wonderful! Very helpful and courteous. Easy check-in process, Thank you!

Shelley was absolutely amazing when I came in today. She showed me different sizes in units and helped me figure out which one could fit all my things. Very attentive. Great personality. I will be back for sure. Thanks Shelley

Mary provided above and beyond customer service. Extremely friendly. Thank you . 😊

Came in today after reserving a great priced unit online & was greeted by 2 of the nicest ladies! When I arrived originally began speaking with Mary & found out shortly after that Karen was a newer employee and would be assisting me through the process. She took me to see the unit I reserved plus 2 other sizes so I could make sure I was getting exactly what was needed. Ended up moving forward with the unit O reserved which I was very pleased with! Also, I found out I was the first customer Karen was able to sign up so that’s always fun! We all shared jokes & enjoyed the conversation! So happy I moved forward with this unit and location! Do yourself a favor & go see Karen or Mary for all your storage needs! Thank you both very much for your help, and awesome attitudes today! Look forward to more in the coming months!

Mary gave me excellent customer service on my rentals. Thank you !!!

Mary was absolutely amazing! I have has storage units for years and she made getting this unit an absolute breeze. Absolutely the best storage place i have ever dealt with. Will absolutely recommend this place just simply due to mary alone!

Mary was great thank you so much for helping me out

The service was exceptional. We reserved a unit online and within 10 minutes of them opening we received a call from Mary asking if we had any questions about the sizes or paperwork. We were on our way there to finalize everything and spoke to her in person and she was even more helpful on site. She was more than willing to show us multiple units so we got the right size we needed and made the sign up process quick and easy as possible! If you need anything make sure you go to Mary so she can get you set up with everything you need.

This is the absolute best experience I’ve had with public storage!! Mary is awesome sauce’em

Mary was great!

The facility that I’m running at has very knowledgeable and very friendly ladies at the front desk. They have been very helpful and getting me exactly what I needed.

Mary is so sweet. I had some trouble with my bill, I just went and talked to her and she got it settled right away! I highly recommend Public Storage and Mary.

Mary is wonderful! She's super sweet and extremely helpful. Answered any questions and explained throughly.

I needed a storage space close by. I called. They had a unit downstairs, reserved, filled my unit. Simple, fast, efficient. Thanks!

Wonderful lady..mary

Mary and Benedict are incredible. Benedict was very welcoming and patiently answered all my questions. They take security very seriously and explained all the checks they do daily on all the units. As we were filling out the paperwork for my selected unit, someone online rented it out at the same time. Mary was swift to find me an alternative storage unit while honoring my original price-point. Thank you Mary and Benedict for providing such care with my experience and for being so knowledgeable.

Mary was amazing! Got me situated in a smaller unit which cut my payments in half and it was just what I needed. And SAME DAY! Shes my go to! ☺️

Mary is amazing. Super helpful, nice, and answers all questions. She's wonderful.