Public Storage Self-Storage Units at 3750 Marsh Lane, Carrollton, TX

In February this year, I rented a storage unit at Public Storage to store some of my belongings. After May, I went abroad and didn't visit the storage unit. Around July 20th, when I wanted to retrieve my items from the storage, I found that my key couldn't open the lock. During this time, I used WD40 to lubricate the lock, but still couldn't open my storage unit. I inquired with customer service, and they suggested either finding a locksmith or having them cut the lock open. To have the lock cut, I needed to sign a consent form, which I did on July 22nd. On July 25th, the storage facility staff notified me that they had cut the lock and replaced it with the new lock I provided. When I went to open the storage unit, I found two cut locks on the ground. One was the lock I had lubricated with WD40. I tried inserting the key to see if it would work, which of course it didn't. But when I inserted my key into the other cut lock, I found it worked perfectly normal. I felt very uncomfortable at that moment. This means anyone could damage my storage lock without my consent and replace it with a very similar lock. I went to ask the office staff, and they only told me to check if anything in the storage had been stolen. What does this imply? They seemed unwilling to take any responsibility for this behavior, which made me completely lose trust in this company.

Tewana was great! Easy process

Clean spaces and very helpful staff.

Great experience from beginning to end. I will definitely use their services in the future again. Yessi was very professional and had the best customer service!!!

Did reservation on line, requested climate control unit. I got there unit is outside and is not size I requested. Management did not care to help fix issues without additional cost. Wouldn't recommend this location.

We have been renting units from this location for many years. We have never had any problems and are always met with courtesy and kindness from the on site manager Veronica, she’s the best! I highly recommend this public storage location Rebecca watkins

Had the pleasure of being assisted by Willie, who was on his first day at the job! Commendations to his outstanding service. He ensured that I secured the best spot for my storage unit, and explained everything clearly. Friendly, well-informed people that will take care of you over here.

I use the wrong storage and was terrified I had lost all my belongings but thanks to VERO an employee on Marsh public storage was able to locate my belongings and helped me to get my account accurate and paid. So grateful for her support and help. If you ever need a storage go to Public Storage on Marsh and Rosemeade. She’s great on customer service and knowledgeable on the storage space. Very Professional

Muy bueno trabajo muy amables

Veronica is awesome!.helped me know I was behind when I thought my payment went through.also gave me tips on how to better maintain my storage.thank you!

Customer service was very good and pleasant. Me experience was good. I was taken care of and got a great deal on my storage unit. Thank you

Do Not Rent Here!!!

Ask for Veronica she will help you with storage.

The lady was so professional, kind and perfect

Good management. However I have an issue with the constant increase in rental fees. Totally unacceptable. There is no way costs have increased at the same rate as their fees. Therefore I am removing my stored items and taking my business elsewhere.

Veronica was very helpful when I got locked out of the building and couldn't lock my unit. Kept my stuff safe and sound until I could get back to put my lock back on.

There was a little hiccup in the beginning but Vero made it right and then some! Def love the customer service!

Justin is great. Has a positive attitude, extremely helpful. He makes you feel like you are all that matters.

The staff was wonderful and very helpful

Really clean and the staff is so friendly

Candie was great help in completing my rental.

I came in on a very stressful situation. Initially I did not want to have to deal with standing at a desk to get this done , but luckily I had Hunter helping me! He was nice , had every piece of information for me, and turns out it was his 1st day! Which I didn’t even know till I was leaving. Alex and hunter got me everything I needed and had me on my way in no time at all! Would recommend this location to everyone needing storage space!

Valerie and Ed at the public storage in Carrollton on Marsh Lane were extremely helpful and had excellent attitudes, I highly recommend them.

My initial experience was great. I didn’t have any issues until it was time to move out. I called and told the representative that answered the phone that I moved out of my unit on 5/26. Public Storage requires that you inform them of your intent to vacate by the 28th of the month. The representative said that he would put it in the system and I would receive an email confirming the move out. I never received the email but thought that I should be fine since I spoke with an actual human. 7 days later, I receive a notification from my bank that I was charged by Public Storage. I try to call this Public Storage location several times but I am unable to get a hold of anyone. So I drive to the location. I arrive somewhere around 4 pm on a Friday afternoon. There isn’t anyone in the office. There is a phone number on the door that says call this number if you need assistance. I call the number but I am unable to get a hold of anyone. I eventually call the customer service number and they tell me that they do see that I called in the appropriate amount of time to say that I had moved out. I am currently waiting on a refund. I’ll be back in a couple days to provide and update.

Staff members are never in the office and close hours before the time posted

Excellent and professional management.

Valerie was amazing. I walked in with a specific request within 5 minutes she had me all setup. I will personally say this is the best experience I have had in a long time from a customer service perspective. I will give her 10 out of 10