Cynthia went above and beyond to help me out after I found out my storage unit had been broken into, very thankful of her quick response and the steps she took to resolve any issues I had
Never had a problem with my unit. Very easy, spacious, and low-maintenance storage. Highlight of this location is Cynthia. She is always so kind, helpful, and attentive! Would recommend this location just because she’s so great.
We have a very wonderful experience with Cynthia at this Public Storage location :) She helps returning our PS storage locks that we rent those units at another site, which has no staff at all! Really appreciate for Cynthia's help out. It is so good to have a real people on site!
Above and beyond service! Knowledgeable and informative. I highly recommend THIS location. Cynthia is an absolute pleasure to do business with.
Older place, a bit tight. But clean.
I want to thank cinthia for her good treatment and be very professional God bless you Mrs. Cinthia we need more workers like you
Cynthis was very helpful in correcting a miss understanding
Cynthia was a lot of help and I love here bubbly personality
Really nice lady and very helpful
Cynthia has been wonderful. Great experience. The unit is well ventilated and is lit. App makes entry convenient, and the facility appears to be well monitored.
Cynthia was such a great help and such an amazing person to chat with!
Cynthia is always good to me.
Many thanks to Cynthia for her help today. She was very kind and understanding with us. She treated us very well. The property was very clean and we loved it. We rented from them. Thank you very much, Cynthia. You deserve those 5 stars.
Great service by Cynthia I am just glad I came to this location of public storage !!
I truly honestly give Cynthia 5 stars for all she does.
She is a very helpful person. Thank you for all you do
💯
Cynthia Was very helpful in finding the right size unit for me
Cynthia was very helpful and very patient with me due to language barrier
Tami did an excellent job helping me and my father today get the prefect storage space.
The management team is awesome and so sweet! Definitely helped us out when we needed it.
Cynthia is awesome. Always friendly, always helpful.
Cynthia gave great customer service
Cynthiawas very nice and helpful with an issue I had. She helped fix it the same day and did not take long. I am really happy with the service at this Public Storage location. I recommend renting at this location.
Ms Cynthia was amazing today!!!! - jonathan
Miss T is super professional and friendly.
Cynthia has been very grateful and a very nice person ❤️
Muy buen trato lo recomiendo
Cynthia, the property manager, was BEYOND helpful. She went above and beyond to give me the best service. This place is the best place if you are looking for storage.
Cynthia was very friendly and helpful! Thanks!
My experience here was very easy and straightforward. It was my first time renting a storage unit so I was kinda worried at first but Cynthia (the person in charge at the time) walked me through everything I needed. I wish I had that kind of customer service everywhere I go.
This 5 stars goes to Tami. She was super helpful and made everything easy. Outstanding service!
Cynthia is a true professional and helps me out a lot.
Ms. Tami did her job in a very professional manner and was very friendly!
Cynthia was great to work with and went above and beyond to ensure that I was able to secure a Public Storage unit to fit my needs!
Es buena comunicación con el cliente
Easy move in, and great follow up from property manager, Cynthia!
The property manager is great easy to talk to and get along with. Very helpful in answering all my questions. Fantastic customer service.
Todo me parece perfecto muy bien
Cynthia was the most helpful and kind person, taking time to help me out of a mess & confusion trying to rent. You dont find this kindness any more! Thank you Cynthia❤️❤️❤️
Cynthia is the best and was so helpful and patient with me and all my questions.
Cynthia was very helpful in getting me the right space. She is very caring
Cynthia helped a lot in being comfortable with the storage facility by explaining how things work and how the app is used
Cynthia help me with getting my unit door opened when it got stuck. Thank you
Excelente servicio de parte de Cynthia quien el día de hoy muy amable me atendió
Cynthia was the best she really took care of me !!! Highly recommend working with her !
Cynthia was very helpful and pleasant person
Cynthia was helpful in getting my Public Storage app back yo and working
The lady running the place is awesome. She made me feel welcome. And helped me get a storage unit definitely recommend this location
Cynthia was very helpful with my transfer
Great service, the lady who helped me did a great job with her service.
We’ve used this storage for over a year and a half and it’s been really great, easy access and controlled environment. I recommend this place for anyone needing to store their belongings!
Cynthia was very helpful and very Nice we realy apreciate her service
Cynthia she is just perfect & very very Nice
I like her
Cynthia was great! She assisted with making paying my bill easy even after me being behind on my payments. She helped me make sure that I kept my belongings and that meant more than you could imagine! Thank you Cynthia!!!
Muy amables la verdad los recomiendo
Cynthia was very helpful ando Nice
Great customer service ! Very helpful , friendly service .
Good price, and Cynthia was super nice and patience explaining me all the details
Cynthia your the best real cool and chill thank you so much
Cynthia and her colleague were helpful and awesome.
This Public Storage location is the best! My stuff always felt safe and the staff was extremely friendly and easy to work with.
Beautiful experience Cynthia was a very nice person and very professional...
Cynthia is a joy to talk to and very helpful when I come to make my payments
Cynthia was very helpful, and directed me to the correct location. Very friendly.
Manager Cynthia was a great help with an issue I had. She is a great person and always a joy to talk to.
Goooooooodddd
For cynthia
I had the greatest experience at this place today the woman working the counter Cynthia was pleasant and extremely helpful
Exelente servicios cynthia
Me fue muy bien gracias a la atención de la muy buena trabajadora Cynthia
Great experience of storage here, Cynthia is a great manager and helped a lot!
Cynthia in the office was great to work with! Makes everything fast and easy!
Cynthia is fantastic! Very involved and just lovely over all. So glad I went with this location! ^_^
Cynthia provided great sevice
Awesome storage place, great service by Arlene & Cynthia
excellent place a very friendly staff I recommend it
The Ladies that helped me were awesome and professional had a great attitude Arlene
And Cynthia Thank you
This is my first time renting a space and Tamala made it a smooth process. Public Storage now has a customer for life
Amazing experience . Tamala was so professional in helping us acquire our space.
Nice people, the location employees work with you.
She is good lady, always smiling trying to help everyone, the top is 5 stars but I can give her 2 more
Cynthia is great the place is easy to access.
Great experience.
Tamala did a great job helping me today
Had an amazing experience with Cynthia. Was a quick and simple process getting my storage and she helped explain everything so I could understand my agreement perfectly.
Muy buen lugar para guardar mis cosas
The Property Manager, Cynthia was very helpful and showed such patience and listening skills. My phone call was returned in a timely manner and the concerning issue was solved. Thanks for great hire!!
Easy to rent unit attendant very knowledgeable and helpful this was a good fit
Gracias por las atenciones que me distes estoy muy agradecido Conthia
Ms. Cynthia was explained about the thong an really appropriate for take help she deserves five her an coworker
Very Friendly management and clean.
I love this place for letting me stuff stay safe here. Thank you Public Storage
Cynthia was very helpful during the entire process and made suggestions as appropriate with helping us get the correct size unit. Thanks for your help Cynthia
Cynthia is so friendly and helpful! A pleasure to work with
Muy contento por su atención
Employee was a great employee...
Fantastic customer service here. The main woman on site was incredibly helpful. There was a mix up in units and they accommodated me very well and with quick service. Rent here!! You’ll be taken care of!
I want to thank Mrs. Tamala for her support and understanding in my situation. She went above and beyond. Im elated on how professional she remained after several hours after her off time to still be available after 6 o’clock to take care of me. I am truly blessed and again, thank you very much for being there for me.May God continue to bless your heart.
Mrs. Tamala is God sent. She when above and beyond to help me out in my desperate situation by being a ear and giving her heartfelt sympathy to me in these hard times. I really appreciate the hard work she does daily. I thank you for the bottom of my heart. May God continue to be a light in your life to shine on the world we live in. Excellent job.
Tamala was very sweet and helpful :)
I don't normally write reviews due to my busy life but the site manager here was very helpful and kind to me when I needed more time to clear my auction unit. Cynthia is the absolute BEST! Thanks for all your help!
On another note, this location is clean and well secured, I would highly recommend everyone for any storage needs.
very simple and streamlined process, also cynthia was great!!
Cynthia was wonderful. I just moved in and the movers left the dang key in the padlock! She found it right away and called. Place is well-secured.
Very good customer service and helpful
Cynthia was very friendly and helpful!
Muy buena atención que Dios la bendiga
Cynthia was very kind and helpful at all the times.
5 star experience and above and beyond service, was treated very well
I like Cynthia is beautiful!
Cynthia was very helpful in Getting my App to finally work
Extremley courteous staff. I spoke with Cynthia, and she was very helpful.
Absolutely one in the best storage place I have ever used, the attendant is super nice and very well inborn. Cynthia is one of the greatest I have ever encountered thanks pubic storage!
Great experience!! Everyone was very nice and helpful!! 💯%
Cynthia Geary and Kevin was excellent customer service they show me my options and very courtesy and what all out the way I represent and repair anybody to come to 8525 North Lamar
Exelente servicio y muy buenos precios😊
Pues un lugar seguro y fácil de acceder buena opción para guardar sus herramientas y productos
Went there this morning early and Cynthia was there and helped me set up a new unit and was I. And out in 15 minutes. Quick friendly and easy. Thanks Bill
Excellent service from Cynthia.Very patient with rental and assisted with translation App
Love the staff here. Appreciate the help of cynthia.
Great location. Just what I needed. The online platform was perfect for when I needed to get the unit. Even without meeting someone upfront, Cynthia the one I believe runs the location. If she doesn't she should! Well she was present, introduced her self and brought a real sense of safety to the property and let me know it was well looked after. First review I think I've ever written
April was very helpful and friendly when I first rented the unit.
Cynthia the new property manager was also very helpful and kind to me when I was moving out of the unit.
As long as you are being polite and civilized the people who work at this public storage location have stayed consistent with polite, friendly, civility themselves.
Cynthia presents very good service
Una atención muy bonita me agrado la señora cynthia y merece más que 5 estrellas
Really nice customer service since it was really nice
Cynthia Washington gratis in show inglés me WhatsApp i need. Gratis customer service.
Excellent customer service from Cynthia. Also very friendly and nice person. I highly recommend her. 😊
Cynthia gave me great customer service
Was a good person and fastdid a good job
No hassle, easy booking, amazing customer service. Cynthia is the absolute BEST!
Amazing service! Cynthia was super helpful!
Cynthia is really kind and a nice lady always here to help and friendly
Ms. Cynthia was a huge help moving from one unit to another thankz for the customer service Ms. Cynthia.
Review is based on my initial experience. So far, not great.
First, as you probably expect the $1 for the first month ends up being about $50+ for the first month after adding fees for their proprietary lock, admin fee, and taxes. So, not $1 for the first month.
Second, beware what you get if you don't pick out the unit in person. I did everything online for convenience and got there to find that a 1st floor unit was 3 feet off the ground. So, the dolly that I was using to move my stuff was basically useless. At least I brought help as I couldn't have lifted a couple of larger items into the unit alone.
Third, the unit had visible oil stains and a few spots still wet and sticky with oil from the previous person. The manager swept it out but said he couldn't do anything further about the oil. Luckily, I was able to arrange my things around the spots.
Finally, pay attention to the insurance that they automatically add to your account. The charge for this doesn't kick in until the first of the next month but be aware that it is there and that you have to act to remove it as it gets added by default.
Oh, I almost forgot to mention, that I was offered a different unit for double the price.
The staff was very courteous and helpful.
Muy buena experiencia con Cynthia me ayudo en todo lo que necesite
Kevin & Cynthia had great customer service, no complaints !!! I did the online storage rental and they helped me out a lot!
Ms.Tamala was great!! Got us sorted out and very nice and patient. She gets all stars
Cynthia was very friendly and accommodating, helping us find the right unit for our needs. Thank you!
Tamala was a great help. Very friendly
Lady that helped me was super friendly and made things real easy. Thanks! -lauren klinefelter
Employees are great and super friendly.
Cindy awsome service. Higly recommend
Gracias Cynthia y Arlene fueron muy dulces y patients ❤️ ♥️
They are nice and affordable and have storage spaces to hold must of your stuff in
Buen servicio de Tamala y nicol estoy muy contenta con su trato
Thanks tamala and Nicole for ur help today.
Tamala and Nicole were a great help. Thanks
These is a great place for safe you furniture.
Great service easy access to units, check out was easy, thank you
Leticia is wonderful, nice customer service and glad to store at this location
April Sean were EXCELLENT.. Due to my anxiety she made me feel safe and satisfied. No risk No rush No Fuss.. I'm so pleased
I am no longer at this public storage. The only employee that keeped the place cleaned whom was the on-site manager was fired. She was replaced by a black female employee whom sits in the office closet, out of the cameras view and will be on her phone. She does no sweeping nor mopping because ,as she told me in passing" it's to hot,these people don't realize how hot it is out here."
I had called the corporate office in order to complain about the fact that the place was dirty and was told by the person I spoke to on the phone that she would email the office. After speaking to the corporate office I went to the office and found the black female employee in the closet on her phone out of the cameras view. I asked her if she received an email. She said "no" and asked me " why, was I suppose to" ? I replied that "yes, the corporate office is supposed to email you about the dirtiness in the storage hallway." She told me that she wished I hadn't done that ( call the corporate office) be ause she could get in trouble.
Needless to say, not to long after that I found an eviction notice signed by a Jordan Smith informing me that I had until such and such date to vacate my unit. The only reason given on this notice was that I was being evicted "for cause". Now when I first asked this same black female employee what reason there could be for the notice. She informed me that it was because I was smoking in the unit. I told her that I do not smoke cigarettes.
The second time I asked her what was the "for cause" of the eviction notice. She informed me that it was because I had left a bag of trash and a bottle of urine in the hallway. I replied that that was not true and that we could go to my storage and I would show her that my trash was properly stored in my storage. The very next day, when I arrived at my storage unit I found a bottle of urine sitting right in front of my door! Fortunately I had arrived at the same time as another renter in my same storage unit and she saw the bottle of urine sitting there when I opened the front entrance door into the hallway.
This was strictly a retaliatory response to my complaint and which was condoned by this Jordan Smith whom as I am to understand is the area manager.
Well, this Jordan Smith must know that he has a black renter in one of the front storages that sleeps there which is against the public storage policies.
I would not refer ANYONE to this public storage nor the public storage up the road.
The lady whom was the on- site manager and whom was fired for some reason or other, was the only one that keeped that place clean. Her replacement, this black woman was not keeping the place clean because like she told me," it's to hot".
Thanks Nicole for helping me get a rate decrease. Really is gonna help out a bunch. Ur wonderful
Thanks Shelley. Awesome service
Shelly is absolutely amazing. She went above and beyond with what she did. Thank you for making this so easy. You rock!!!
Shelly was very helpful she answered all my questions very knowledgeable nice friendly I would definitely recommend public storage
shelley is awesome! thanks again
The property manager, Shelly, is the most helpful and kind person! From move in day to now four months into renting there she’s always be incredibly helpful and gracious. She is a true asset to the company!
Shelly in the office who helped me move my unit to something more convenient. She was super kind and accommodating, and would absolutely recommend.
Shelley was kind and quick to help. Showed me the unit, informed me about how payment worked, and was nice to work with. Happy with my choice.
Absolutely kind wonderful and very helpful 👍👍
Thank you Shelley for helping our company out this morning. You were beyond helpful & courteous.
Cute,kind,and, professional service !!!
Clean please with very friendly staff. 8 feel very confident about storing my belongings there.
Shelly had me in and out the door in just a few minutes. Super easy!
Shelley was absolutely amazing. Thanks for all ur help
Fantastic service, variety of unit sizes. Friendly staff who are genuinely trying to get you the most bang for your buck and keep a stressful process as stress-free as possible. Contactless rental system is perfect. Would give them six stars if I could.
Shelley is awesome and works very hard
Thank you Shelley you our Awesome so helpful.😄
This location is safe secure clean. And the property manager is awesome welcoming helpful and honesty two thumbs up Shelly with public storage
Shelly is great here. Did everything right and top notch
(Shelley)...explains very well, and good personality
It’s my first time renting here great place great price Shelly has been really helpful to us in finding the perfect space thank you Shelly🙂 very profesional
Great costumer service! Very helpful!
I would highly recommend this facility to any and all that are looking for a storage unit. It's safe, clean,and the staff is top notch, I was assisted by Shelli and I was very happy with the service I received and the unit I have now is larger and less expensive than the one I moved out of.
Wonderful staff, clean facility, and to be honest the only way I could describe this place adequately would be to call it “The Ritz Carlton of Storage Facilities”!!!!!
Shelly was excellent from start to finish and I would recommend this facility for any storage needs.
Service was awesome. Shelley was really nice and helpful and thorough. Great place!
Very quick and knowledgeable thanks
Shelley was very helpful!
Shelley was awesome!! She was extremely helpful and very pleasant. I can tell she cares about her customers and worked with me to answer any questions I had, and definitely went above and beyond! She keeps the space very clean and she's very professional while still being personable. Even though it's my first time renting out a storage unit I'll definitely consider coming back if I ever need one again just so I can have the peace of mind knowing she's the one caring for the space. Thank you Shelley!
Shelley was great and helpful
Shelley was nice and good
Ms.Shelly was very helpful and patient great woman
Shelley has been a super accommodating and helpful manager. I really appreciate her support with my storage needs!
Everything is perfect, thanks Shelley
Shelley helped me at her location because no one was at the renili location even after she was suppose yo be off the clock at 5 rent from her north lamar 8525 she is really so nice and kind