Public Storage Self-Storage Units at 9814 West Gate Blvd, Austin, TX

Shanna explicitly asked me to leave a review so here it is. On their website it states you can use your own lock and get $20 back from the bill. Turns out you need a specific lock only used at Public Storage. Then at checkout the notice stated "keep your lock since you paid for it". I don't have much of a use for a special lock. Shanna did give me a refund for it but joked about giving a review since she was refunding me the lock cost. So here's that review. You should be more transparent about costs and locks used on the property. Have a great day!

Shanna is very helpful and friendly and provides excellent customer service. I've done business with this facility multiple times over the years and my experience is always perfect. The facility is clean, well kept, safe and secure. I would definitely recommend this facility to anyone in the market for a storage unit.

Shanna was amazing and so so helpful! I needed a unit for some of my furniture while I was renting an apartment and I couldn't have asked for an easier process. Thank you Shanna for all of your help!!

Great location great customer service highly recommend

Shana is an awesome manager with great people skills and very helpful!

There aren't enough stars in the universe to rate how highly I think of this location, and more specifically, Shanna. She keeps the property very well maintained, and her people skills are excellent, she is kind, compassionate and very knowledgeable about the products and services Public Storage has to offer. She has gone above and beyond to help me, and I can't thank her enough.

Shanna was a great help! She helped me find what I needed for exactly what I had, very easy access...All in all, very easy and pleasant experience! Thanks Shanna!🙌 Update: Well, a year later Shanna is Still Rockin it at Public Storage! Very Welcoming, affordable, and easy. Thank you so much Shanna, for all your amazing ongoing help!!!

Very good place to storage your stuff and very friendly people .

The staff was extremely helpful, especially Shanna. I was able to get a space last minute, because she was willing to work late, for me🙏

Shanna and the staff were very helpful and friendly. It made the experience pleasant. Go see her the new office is nice

Shanna is always working hard when I stop in. Prices are fair and customer service is wonderful

Shanna Rocks. Stop in. Great prices, she always stops and talks to see how things are going with my space and life in general. Did I mention great customer service too? I went to storage today and the office was being remodeled and Shanna was still outside cleaning away.

Shanna is a very delightful person and knows her stuff. Go see her. I'm still storing here and Shanna is always so friendly and helpful. Great price

Shanna is absolutely amazing. She is incredibly knowledgeable about the store rooms and gave me great friendly service. I will be sending all my friends and family that need a storage space to this location to talk to Shanna!

Shanna was very knowledgeable as well as very pleasant. I really appreciate her

Shanna does a wonderful job keeping things clean. Great prices. Stopped in just too say hello, as always Shanna was great. The place is always clean. Shanna is super sweet. If you need storage or moving supplies this is the place to go,

Jesse and Shanna provided the best customer service ever! They are awesome and great employees for Public Storge. Thank you Jesse and Shanna ! Very much appreciate your kindness and help.

Go see Shanna for storage, good prices friendly atmosphere

I came here to rent a space because Shanna was so amazing the last time. Shanna was off the day I went in but, fortunately, Judy was there. She was exceptionally kind, friendly and helpful. When I needed to "wash my hands" and she cheerfully took me there to make sure I got in. We went to look at my unit, which was located inside. I recently sold my home so had a lot of stuff, but there was a 4-wheel dolly to use. I really couldn't have been more pleased with the service. I highly recommend this place as the other posted reviews would attest. The whole place both inside and out just looked spotless and "Clean" which is why I am posting this review.

Tarah was very helpful with explaining the rate increases as well as offer different options on what I could do to reduce my bill. She was friendly and polite will definitely look forward to doing business with her in the future. Thanks tarah.

Very polite staff and convenient location.

Celeste was amazing. She helped me figure out what I needed to store all the things I no longer have room for but am not ready to part with.

Celeste was very helpful she answered all my questions in a very respectful manner Very patient person a i would reccomend this place

Shanna was exceptionally friendly and very very helpful when I moved in. I was just moving from Florida, needed a reliable place for my stuff, and already had been with Public Storage. Very glad I stayed with them. Shanna was really friendly and professional helping with this. Everything went smoothly and I will be stopping in once in a while to say hi. Thank you Shanna!!

Shanna helped me make a reservation and gave me a great deal

Ms.Shanna was very nice and helpful during or storage hunting process. She help us out look into several facilities of public storage to find the right space we needed. Thank you!

Shanna at the front desk was such a joy assisting my friend and. Very friendly and helpful! After a long day of struggling to find the right unit all over Austin, Shanna went above and beyond making several phone calls to make sure I got the right unit at the right price; it made my day!

Shanna mafe my day easy. Thanks

Shanna made my day easier

Awesome great customer service by Shanna! Very friendly and helpful! The facility is always clean, I’ve never seen this place unkept at all. Thank you for your hard work Shanna 🙂

Shanna was awesome and helped every step of the way

Shanna was amazing...provided excellent customer service. Explained everything so well. Ty again!

It's very nice here, Shanna the manager is very friendly and knowledgeable

The convenience of this location is unbeatable

DEAR Sirs. PLEASE know that your employees Shanna N. Has excellent service skills . she SHE is a good assets to your COMPANY

Shanna the manager is great, super helpful, helped me out with changes in units and was easy to communicate with. Needed extra space then needed to cut down and she did her best to help that transition go smoothly. Thank you

Shanna was amazing definitely the best public storage representative I’ve ever had.

I am a veteran and I have had my storage her for over 10 years. Lauren has taken care of my storage for the last 3 years. She has given me great service and has taken very good care of my storage unit.

Shanna is a wonderful person and is very helpful when me and my mom visit. She was understandable and fun to help with. 10/10 best worker

Great place! The online rental was super easy! I had an issue with my payment but the answered quickly and resolved my issues. They have me a gate code and y in the unit. Everything was simple and super fast! Entire process took less than an hour!

I have used this facility more than once the staff is always friendly and kind and they answer any questions you have they are a great bunch of people especially that lady Shanna she is always helpful

Lauren was AMAZING she did everything we wanted her to do an more ! She really cares about her customers definitely a storage to go too!

Shanna was very informative today and made my move easier.

Shana is very helpful and quickly returns phone calls! She is very personable. We just rented the space so don't know much about it yet, but it looks very clean and well cared for.

I have rented storage places for as long as I know, and this one is by far the best. Shanna made me feel like family every time I come in. Anyone looking for storage this is your place. THANK YOU! Shanna

I needed a place to store my things close to where i lived and this was the perfect place. Shanna was very helpful with finding the right size unit that wasn't too small or too large. She answered all my questions and a few i didn't know i had. The space was clean and well maintained and secure. Someone is always either in the office or roaming around during business hours. The price is set at a reasonable price and not astronomically high like other places. I feel comfortable leaving my stuff here for an extended period of time.

Shana was helpful transferring my unit. Thank you!

Great service and great deals!!! Easy to use and very easy to work with. Shanna does a fantastic job!!!

Shanna is awesome! She helped me get set up fron 5 states away last year, and I came in today to get an additional small unit. She's very helpful and polite, and remembered me from our conversations last year!

Meh...it's a storage facility

This facility is the best, because of the wonderful service by the manager, Shanna. She went above and beyond in the bad weather today so that my long-distance movers could unload (otherwise they were taking my stuff back to New Jersey!). She also is incredibly positive and friendly no matter what, and it is always a pleasure to do business with her. The facility is clean and well-organized and able to accomodate customers very well. I highly recommend using this facility for any storage needs!

Justin was an incredible help! Great facility!

Jesse was super helpful and quick getting me the information I needed! I’m super thankful and I was able to get everything done quickly.

Shanna provides the best customer service. She’s extremely kind and helpful, regardless what you need help with she’s always there to help!

Shana is the best!! My truck wouldn’t start and she gave me a jump. She made the process of getting the storage unit so easy.

Shanna is very nice and personable, great customer service

Go see Shanna at public storage, fair price great customer service

Very nice storage place. Friendly staff and clean units

Shanna helped me out.

Sherry was very helpful and courteous today while we were moving out of the unit, sorry if I spelled the name wrong!

Shanna has always been knowledgeable, professional and personable. The property is always clean, and neat. I highly recommend!

Late posting but Shanna was helpful and a sweet lady.

Thank you shanna for all your help.

Good, clean place to store all your belongings

Obviously moving is super stressful but if there is one part about moving that has made it beyond easy and actually enjoyable it is this public storage hands down! The staff is amazing and beyond helpful! The facility and its spaces are simple and clean and the best part was getting a space could not have been easier or more convenient! The app does it all even down to remote entry! Now if only I could get every aspect of my life on point like my experience with public storage I would be WINNING!!!!

I bought the wrong size storage unit online and the woman working was very nice while helping me get a bigger unit.

return customer Shanna is great

Great service really helpful

I’ve had a good experience here! If I ever need help shanna is always quick to help! Very professional very enthusiastic.

Shana the manager is a great person, always willing to help and so friendly. I recommend this storage to anyone needing a place to store there stuff, is safe and very convenient.

Shanna was very helpful and knowledgeable

stop in to see Shanna. for your storage needs. great price

Go see Shanna

Getting set up to store my furniture was so easy, thanks to Shana. She gave me all the info that I needed and helped me find the very best monthly rate. I was so glad she was on site to guide me thru the process.

I've had a storage unit at this location on and off for probably close to 8 years now. One of my favorite things about this place is that since I've been here it has always had the same property manager, her name is Shanna and she's always been incredibly knowledgeable and helpful at times when I would have probably left and found somewhere more affordable or locally owned to do business. I literally keep using this location (for my personal and business use) because I know that I can rely on the property manager (Shanna) to always be understanding, helpful and somehow I always have a laugh or smile. She also does a really good job of keeping the facility clean and safe! <--- this is extremely important to me! If I have an issue and start getting stressed out about anything to do with my storage unit I can always go talk with her and she's never failed to help me figure out the best way to move forward. Safe place and the manager is great! This is why I keep doing business here. Thank you Shanna!! 💪

Shanna was a real help and well spoken and kind

Great service and price!! Isabella was especially helpful and she took care of my issues as if it were her own. I most certainly will be renting from Public Storage again in the future! Thanks so much :)

Isabel Golden helped me out, service was personalized and I had a good time. Super friendly service too!

Property & bathrooms are always clean and smelling nice. Shanna takes pride in her work!! It shows!

I just recently moved back here from the East Coast and have been looking for a place to store my belongings for weeks! Finally after my procrastination spell wore off I picked my phone up and proceeded to venture down my Google trail! Calling every storage unit location I can find suitable until I came across a cherry voice on the other end of the line introducing herself as “Shanna”...Shanna made me feel right at home! Ensuring my decision to choose their location to store my most prized possessions would not be regrettable! And how could I argue! Her knowledge and customer service became a segue to this now customer/business friendship! Thank you Shanna you rock!

Shanna is wonderful. She is friendly, professional and very helpful. Even installed a new door strap for me.

Shanna rocks! Great prices, clean property too!

Best public storage hands down you won't regret getting A storage from Shanna she's a sweet heart

Shanna is the best always willing to help me with any of my storage needs. The property is always exceptionally clean and I always feel safe when I am working through my extensive treasure collection. Lol

Shanna has always been really helpful and kind from day one. I’m going on three years now and it’s the only storage facility in South Austin that I would ever think about storing my belongings. Thanks Shanna and keep up the superb work!

Staff was very helpful. Answered questions quickly. Easy to talk to. Very happy with my experience

Can I just say that Shanna at public storage is a total ROCK STAR!!! she was simply amazing helping me find the the right unit for my move. I thought I had a big unit and after chatting with her. She suggested a bigger one. I was hesitant about it. But she was right. Had enough room and the unit I first picked was not big enough. Leave it to the pros at Public storage like Shanna. I would recommend this place to anyone and everyone

We really like public storage. The facility is very clean and maintained. The staff is professional and helpful

I rented here and the staff Shanna is very helpful and so friendly to make our move easy and nice. Thank you so much Shanna. We love this space and price is reasonable.

Shanna was super polite and helpful. I definitely recommend 😊

When I was there I was greeted very nicely.. Property was clean and very presentable... Shanna was extremely professional and very helpful and understanding .... Awesome safe storage indeed ..

Helped my boyfriend move. Quick and easy rental experience with Christian. Will definitely continue to use public storage.

Had a great visit with Shanna storing my stuff she was safe in social distancing and very insightful will use again

Shanna was amazing! Hands down the best customer service I ever had. She made me feel very comfortable and welcomed. It was my first experience with public storage but she definitely sold me... She made me feel at home.

DO NOT rent a unit at this location! My belongings were only stored here for one week before I had to have them moved to a different storage facility. My belongings were COVERED in rat feces and corners of some of the boxes were gnawed through. I should have known something was amiss when the manager on duty was so adamant about purchasing mattress covers (which I did). Not to mention, when I left a man was dropping a “tall boy” beer in a paper sack off to her. When I told her I was removing my things she replied with, “I don’t blame you...I wouldn’t store my things here!” No thanks! Store your items elsewhere.

Kyle is awesome professional and I have rented here before and theirs a reason I keep coming back..

Kyle was fabulous, knowledgeable and super Kind. 😇

Kyle was great. Really simplied the process.

Writing a review 6 ft away from the store. Great customer service! Go talk to Shanna. The store is clean! :)

Thanks for the help Kyle

Kyle is great!

Thanks Kyle. I appreciate your help.

Kyle did a great job today. It was a very pleasant experience leasing a storage unit. We need more Kyles in the world!

Kyle was very friendly & helpful!!

Kyle did great. Very knowledgeable and helpful:)

Shanna is the best

Kyle did a great job in getting me in and out during my lunch hour....great service

Had a great, hassle free experience with Kyle. He was very knowledgeable, and helpful. I was surprised at how easy it was. Thanks Kyle.

Kyle was awesome and very helpful.

Kyle was very helpful & friendly! Great rates too!!

Stopped into this public storage to just take a look. Ended up renting one because of Shannas excellent customer service. I'll be sticking around awhile. Very nice place for my leftovers.

Stopped in today Megan, Heather, and Shanna helped me down size to a smaller unit. They were so friendly and understanding to what I needed. Great property. Went in needing a storage , Shanna was great and helped me out in a time of need! 5 years later and Shanna is still there. Excellent customer service skills. Feels like I'm stopping by my Moms everytime. ❤❤❤😁😁😁😁

Stopped in to pay my rent. Shanna and Nicole helped me out. Go see them. I just wanted to make sure everyone knows the employees at this location are very hard workers and I highly recommend this location

I had not been to my storage space for several years, due to health problems. Recently, I took my Grandson to get some things that he could use. Both of us tried to get the key to work, to no avail. We had talked to Shanna in the Office, before going in, so we went back to the office to ask for her help. She was EXTREMELY helpful. She enabled us to get the key to work, and enabled us to open the door, which was stuck, once the key finally worked. I am very pleased with my experience with Public Storage and with Shana, who is very competent, cooperative, and considerate.

Shanna was awesome, both for our storage, and now the storage for my youngest daughter. Highly recommended for your storage needs.

Shanna was great! She was very thorough with making sure I had the right size storage and Helped protect my items.

Shanna was amazing!!! Great at helping us get in and out. My experience was truly amazing. I highly recommend this place!

Great Service by Shanna appreciated the work she does with us.

I made a last minute, middle of the night reservation for the following day (a Sunday!) and half expected my reservation to be lost or have something go not quite right. I was totally wrong. Amelia called me first thing to make sure she was available when I arrived and to let me know I was all set. She made sure I could use the lock and access code and took time to explain everything, from online accounts and auto pay and what happens when we no longer need our unit. Everything also looked safe and clean so I have zero concerns leaving my stuff there.

Shanna is lovely. Just very personable as well as knowledgeable. Wonderful and friendly. Somebody give her 1 million dollars.

Very friendly staff with clean storage units... very pleased here compared to others I've been storing my stuff at....

The service folk at this place are so nice

Amelia is courteous and knowledgeable. She showed us the unit that best fits our needs, and for only $1 for the first month!

Rented at this location for years, and Shanna and Amelia were always helpful and friendly. The common areas were well-kept and clean. Additionally, I used the website for my monthly payments and found it to be trouble-free. All in all, a good experience.

Went in to grab some boxes and Marie was super helpful. She told me about the sales and helped me save some money.

Great experience thanks to miss Shanna!!

Well kept and clean. Thank you shanna for answering all my question.

Marie and shanna were great whit us and did agreat job thanks y’all!

I went one time and shanna was so very kind and helpful. Will definitely be returning!!!!

This place is awesome and the price is very affordable, not to mention the best customer service ever! Thanks Shanna

Very helpful staff, really friendly. Thanks Shanna!

Very pleased with my experience here as a whole. Clean place and Shanna made my customer experience a great one!

Kyle was very assertive in helping me find a storage answered all my questions was a very good help give that man a raise

A great clean and secure facility, easy access and great staff

Shanna and Kyle were super helpful and very kind. Facility is nice. Would highly recommend.

Very nice and helpful people. Super well managed location. Thanks Shanna!

Amelia was on duty today. She was very knowledgeable and helpful. The facilities are well maintained and convenient. Thanks!

Shanna is sooooo freakin awesome! Very Knowledgeable all the way around! Best Customer service I have received in awhile! She’s killing it! I would definitely recommend Public Storage!

Shannan rocks!! Always there to help when I need her. Thanks gal

Great and friendly customer service! I received my unit at a great price and I was completely satisfied!!! Go see Shanna & Amelia :)

Very helpful and friendly. Nick and Shanna did an excellent job taking care of me and my needs.

They did a good job by helping me get checked in on the move in date. Public Storage’s online process helped get me started and they transitioned information to the local level very nicely.

These girls are all so friendly and personable!

Jessica was very informative and helpful with the rental process and storage concerns.

Awesome customer service!! Jessica is a total rock star! Thank you so much for all your help!

Shanna was a delight. Friendly as any Texan could ever expect. Attentive to my exact needs as to what dimensions I would need, as well as a dynamite promotion. Thanks shanna.. Terry

Shanna was very helpful. Great customer service.

Shanna. The costumer service was very good she helped us with all the questions we had

Shanna was so helpful. Very happy the whole time she was assisting us. Definitely happy with my choice to store here.

Conveniently located and Shanna and the whole staff are always friendly and helpful. Recommend!

Shanna was very helpful and made it an easy process moving in and out of my unit. Would recommend using this public storage to anyone!

Shanna was very helpful and friendly, she had us ready to go in no time at all. I am very satisfied.

Stopped in with a friend to check in a space. Shanna was very helpful. Go see her

I stopped by today to pick up some boxes for my daughter moving to college. Luanne was very helpful and knowledgeable She showed me several choices. As a Realtor I plan to share Public Storage information with so many options. Luanne is a great asset to the Public Storage team. Thanks for your patience, you were very kind.

Shanna did an awesome job helping us through getting a storage unit very positive attitude! Very nice place

Shanna, Valerie and Jessica help me out today. Great customer service

I don't store here but I make payments here. Shanna is always so helpful and polite

Adrianne showed me a unit and has great customer service. Thank you.

Adrianne and shanna is amazing and knows their stuff. Thank you.

Anita and Shanna were so hospitable and helpful! Love them and thankful for them!

My visit went great will rent a space soon 👍

Sharla was helpful and super sweet

Shannan was great as always thanks a bunch. Welcome back

Shanna was the best! She was so knowledgeable our check in went super fast.

Good location clean place great people great service thank you.

Excellent Service! Scott did a phenomenal job walking me through the initial setup and answering all questions and concerns.

He was excelente.

We had an excellent experience here from the staff, particularly Luanne. :) There was even an issue with our unit that is still currently being resolved, but we have been helped by both Luanne & the DM to expedite this matter while we are moving. We will update this review later once the issue has been resolved, but at the moment everyone has been attentive and helpful to our problem helping make a difficult experience smooth.

Luanne was very helpful and willing to assist me. Although it was close to "closing time" (6 pm), she took the time to answer my questions, with a friendly and professional demeanor, all the while sharing a smile. Thank you, Luanne! I appreciate you!

Lvanne does a great job with her friendly service, and smile. She makes you feel like your at home. Excellent service would recommend coming on by anytime and know that you’re taken care of.

Luanne couldn't have been more helpful. She was very professional and knew the business inside and out. Facility was well maintained and clean, the office was spotless. We went out to look at the available unit and it was clean and you could tell by the residual odor it had been freshly sprayed for pests. Easy to access and friendly customer service, two requirements of ours for a storage unit. Thanks!

Luanne is very professional ! She really has good rapport with her customers!

Kia was a wonderful salesperson and had the best customer service ever. I recommend this public storage out of any of the other ones in Austin they're great team and great customer service

Just wanted to say Thank You!.. for the amazing help that we received from Luanne! as we were looking for a place to rent. Professional and kind! Jill

Facility is convenient and well maintained. Prices were reasonable. Orientation was excellent. Online reservation worked well. I have found it very convenient to store things here. I liked it well enough that I rented a second storage space at the same location when I needed more space on very short notice,

Michelle was so helpful and made my first experience with public storage first rate! Excellent security, gates, clean and very reasonable prices. Highly recommend

Michelle was very helpful and friendly. Will recommend for sure!

Shanna is the best! Never have a problem that she can’t help me with 👍🏼

Luanne was so helpful! I’m a customer for life!

What is the two smallest available? And what's the monthly rate?

Back again, Shanna and her staff are always smiling, friendly and always helpful. They are never rude or disrespectful. Shanna is always there to listen to anything I have to say even if it's my own personal business that has nothing to do with her. She's very nice , nonjudgemental and offers great advice. This location is AWESOME!

Luanne at property #08416 rocks!! I had erroneous rented too small a unit and needed another. She found and outlined costs for another unit I could afford!! Big Thanks Luanne.

Luanne was very helpful, made sure we had everything we needed to storage our belongings. She also took us on a tour showing is different sized storage spaces to make sure we had enough space. Storage rooms we saw were clean and property was nice. Thank you Luanne!

Nice place to put your stuff

A good spot! Shanna and Luanne are always very nice and the facility is well kept. 5 stars!

Shanna and Adela are FANTASTIC at what they do. Fast, honest, and friendly. Highly recommended !!!!!!!!

Secure, easy, available - all the things you want on a storage unit

This location does not answer their phone!! Go to the one on 290 and Monterey Oaks they answer their phones and on top of their stuff.

I feel my safety is at risk often here. Random people walking thru and approach me for rides or $

Sweetest awesome knowledgeable very helpful, I think the world of Shanna , way ahead in the tech field.

I love this storage facility! I rented a storage unit here in 2011. Shanna was so helpful, kind, and personable. I kept my storage here until I found a house to move in. Last January I was in need of storage again. I knew where I was going...trusty Public Storage on Westgate! I was so pleased Shanna is still there! I've never had one problem here, safe, secure, clean.

Daniel was awesome. He told me everything I needed to know fast and easy thank you

James was super helpful and very knowledgeable. He answered all my questions. Will definitely recommend James if I have friends needing storage!

Who think that you can get such great customer service at a storage facility!?! Thank you Christine and Shanna!

Shanna is very polite and knows her stuff. Go see her.

It is always nice to be greeted by warm smiles and courteous people. Shanna and Christine made me feel comfortable and help me to decide on the best storage option for me. The prices were great and the location was perfect for me. This is how appreciative I was, I gave Shanna a big hug after she went outside with me to use my entrance code. Thank you so much!!

Shanna was very helpful and very pleasant

Was here for about 2 years, always paid on time. My wife lost her lock in Nov 2017. Was told by guy at front office that he would sell her another and she could bring it back for a refund when she found her lock. My wife found her lock and brought in back for refund 1st week of Jan 2018. Was told it was not their lock because it had a 9.99 sticker on it. My wife paid 19.99 but they acted like she went to another facility, bought a lock for $9.99 and was trying to get $19.99? Told to return with receipt. I brought electronic receipt from bank and was then told had to be returned within 30 days. They gave me Shanna's (manager) number. Called her and she said she would look into it but they don't give lock refunds period. She said she would contact corporate and get back to me. She never called back so I have now moved out and am giving my $1400.00 a year to another company that has people trained on what the actually policies are. All they had to do was honor the original deal and refund my $19.99 but I guess they have enough business to not worry about my meager yearly recurring revenue. I own my own business and am not sure how their business model works letting $19.99 cost them $1400.00. Maybe that's a trade secret.

Great prices, great staff. Ask for Shanna

The customer service has always been excellent! My family has used this public storage for years and will continue to do so. Thank you Shanna and James!

I went in to this location the other day for some boxes and both ladies were so helpful. Shanna showed me all the deals y’all have and even the trainee , Falisha, was telling me about the different products I might need. Great experience!

Fantastic service from Shanna and Dallas, along with a great price for a spacious unit. This location is the obvious choice for anyone who needs a storage space in South Austin.

I would like to thank the employees at Westgate public for ur patience while my sister waited for locksmith to open her unit

Good service and clean garage.

Shanna is the bomb and very helpful, the prices are great

Shanna is a terrific manager. She's has always been helpful in assisting me manage my storage needs. It's terrific to know she's there for her clients, always friendly and professional.

Raised rates after I'd been in for 6 months.

Shanna is very great, great personality,very helpful

Good people, very friendly. Easy to get in & out of. The lady who runs the place is a hard working caring person.

Great staff and very helpful

Went to rent a storage locker, ended up making a friend! Shanna (the on-site manager) was an absolute doll. I could sit here and rant/rave about how AWESOME, FRIENDLY, and PROFESSIONAL she was...but go see for yourself!

I have been storing here awhile, Shanna is always smiling which is very contagious. Highly recommend this facility

Everyone was very friendly and helpful. Check in and check out was quick and easy.

Shanna made moving into this Public Storage so easy and fast! She set me up with everything I needed and I was ready to move in in about fifteen minutes. I felt very welcomed, she showed me the different options and didn't make me feel rushed or pressured to make up my mind. She went above and beyond in helping me. It is clear that this place is going to be a great fit.

Bee was incredibly helpful, personable, and friendly. The facility is well maintained, clean, and secure. I feel I have made the right choice in selecting a storage unit. My only complaint, a small one, is the requirement to purchase a special lock and insurance not mentioned in the move in special or on the reservation confirmation email.

I usually go to another location, but this one was on my way home and I needed to pick up some more boxes. Rebecca was at this location and she was super helpful. When all was said and done she offered to help me carry everything out to the car. Thank you!

Very pleased with Shanna and the experience that she provided. Fast, knowledgable, and very professional. Thank you for great customer service. Highly recommend utilizing this storage company because of her. Thanks!

Bilung was very helpful and curtious. She was able to make my move easy and stress free. Clean and safe storage facility

The staff was friendly, informative, and patient with all my questions. Went on a Saturday needing storage the same day. I received a neighborly experience, and was moved in 2 hours later. Thanks, Shanna and staff!

I love the customer service here. I have been storing here for several months. Shanna and staff are very personable and super friendly

Good monthly rate. The person who helped me (Shanna) was very friendly and geat at offering me additional products. This was my first experience using a storage unit and she made me feel at ease.

Needed a *very* specific storage unit, and Becca went beyond what I expected, as far as service was concerned. She was bubbly, friendly, attentive, knowledgeable, and *extremely* helpful. Granted, I had to wait to get that *specific* unit, but she kept me completely up to date with the promised rate and move-in date. Rarely do I meet someone so willing and eager to get you where you need to be. 5 stars! (I'd give 6 if I could...)

I visited here here not knowing anything prior to storage company and I had the sweetest customer service from a woman named Rebecca. She helped me figure out what was suitable for me before I bought and also I bought some boxes from her. Would recommend to anyone in need of public storage.

Clean and well maintained. Nice staff

Shanna was great customer service, great and convienent location for me!

Thank you Shanna. Very helpful straightforward.

Great service from Karen. She spelled everything out for me really clearly while also being very nice and friendly. Move-in was a breeze and I got a great deal on the "$1 first month" promotion. No gimmicks with it, as long as you only stay 30 days (I think) or less. The units are really easy to access; you can drive right up to them.

Shanna helped me out a lot thank you

If you need a storage unit, come here! Reserve the unit you need at a reasonable price and get all the paper work handled with ease. Shanna is super friendly and makes the whole process of moving and storing fast and easy.

This place is awesome. Shanna is very helpful and made sure my roommates and I understood everything. The prices are reasonable and we feel secure. I would definitely do business with this location again solely based on their customer service.

I thoroughly enjoyed this experience. Shanna made me feel at home. Thanks for all your help.

Quick, professional service and a great, well-maintained facility. Would recommend.

Shanna's detailed explanation of this location left me with very few questions. She is very helpful and friendly which made the process quick and easy. This location, price, and security met my needs.

Shanna was very helpful and made the whole process quick and simple. She is extremely polite and I couldn't be happier with my choice in storage facilities. Thank you!

Was looking for stoarage todat and stopped into this location. Shanna was awesome. She showed me the perfect space for my stuff. She also told me what i needed to protect my stuff. I was not ready to rent today but i will be back.

The Property Manager Shanna Is Awesome!!!! Always So Helpful!!

Meranda was great! She recommended a unit based on my needs and made the process quick, easy, and understandable.

Jacob Mortensen, the Public Storage district manager is a BOZO and I would highly recommend steering clear of ANY Austin PS properties. He just charged me a $21.80 late fee on a 3.87 balance that was the fault of Public Storage. I moved in on 12/31 and paid for the first month. PS left a balance of $3.87 due January 1...THE NEXT DAY! Why not just collect it the day before? No, then you wouldn't be able to defraud people by tricking them into a late fee! Mortensen, who I have never met or corresponded with, sent me an email saying there was an urgent problem with my unit and I should contact them immediately. Fire? Water damage? I replied to the email and the email bounced back as undeliverable. SPAM ALERT! No, this is there method of making sure they can scam you out of a late fee. So today 1/31 I had to make a payment of $3.87 and tomorrow 2/1, I make my regular payment. That is insanely stupid for a business. They won't even take my rent payment for tomorrow today. What a screwed up place.

I went in to look at a storage place for just a month and Breana was more than helpful. She gave me options on what I could do. Although I didn't go through with it public storage will be the only place I store things when I need to! Thank you Breana for all of your help and knowledge on everything I needed to know. (:

Shanna was a big help with storing my things

Shanna was great help

Shone was great, he is very knowledgeable and has a postive cheerful personality.

Shone & Adrianne were a pleasure to deal with and made the whole process of renting a storage unit easier than I expected.

Danielle was very polite and able to keep us in the shade while we were outside the whole time and kept us cool ^_^! she helped us get through the process very quick and without a hassle!

Great customer service! Shanna and Adrianne were very helpful getting everything set up! Highly recommended!!!

I stopped in this location to ask about storage. Shanna was very helpful answering all my questions and gave me great tips on packing everything. I ended up not needing storage, but if i did it would be here

I reserved a unit via the Public Storage website, when I was contacted by the property manager, I was greeted with loads of enthusiasm and lots of great hospitality. Unfortunately, the day was hectic and I had to reschedule when I would pop in several times. Each call was as pleasant as the first. When I finally arrived, Shanna and, I'm assuming trainee, Alexa were two of the nicest ladies I've ever had the pleasure of doing business with. Hats of to the great customer service at this store!!

Shanna was very helpful and made our move easy. The property loops all the way around so you don't have to back up in a big moving truck. I will definitely recommend this facility to anyone looking for storage. I stopped in to check on my storage today and as usual seen Shanna on property making sure everything was o.k. I love the dedication even in this not so ideal weather ... I lost track of time last night and got stuck behind the gate. I knocked on Shanna's door and with a smile she let me out. Thanks again for the help.

Shanna and Shane are so helpful, very pleasant experience!

Shone and Shanna are fabulous. They took very good care of us when we came in, helping us find just the right unit and just the right tools for our move. We left with a unit larger than the one we had originally reserved but for a lower price. We couldn't have been happier with the service and facilities.

Shanna is so nice and friendly so we came back again

Very convenient place for me an Shanna was very friendly..

Shanna was very helpful when I went in to buy boxes the other day.she even carried them to my car.

Thanks for everything its been great

i have a locker ther for going on 6 yrs and have absolutly no issues; its a great facility, you couldnt have a better manager working there. Shanna is a wonderful person and has assisted me many time resulting in great outcomes, I look forward to many more years with Public Storage.

Great customer service

Shanna is the best. she is helpful and courteous. she goes put of her way to help you out and very nice to talk to. Shanna makes this place top notch.

Shanna, the Property Manager, is great, very helpful in my move. Shanna is friendly and Professional, a great asset to Public Storage. I didn't even mind the up-sell and all the moving materials she offered; I truly think that she wanted my move to be care free. I did buy some packing materials and sofa covers, the price was good and competitive. UPDATE: I needed a bigger unit to store stuff I couldn't sell. Adrianne helped me out and was very professional. Thank You for helping me and saving me a little money, You rock !!!

Shanna is awesome I have been using Public Storage since 2007. They are always professional and willing to go extra mile.

Shanna is and was awesome manager when we had an account with her and every time we go back she is super cool with a friendly attitude and understanding about life happens so as long as you keep her in the loop she will work with you thank you from drew & Robyn

Shanna and Rita have always been so helpful and very knowledgeable about their unit inventory and availability as well as the public storage company. Both are so friendly and welcoming and eager to help within company guidelines. Thanks do much for being real people!

Love the customer service here. Shanna and Chelsea are great

This was a surprisingly fun and enjoyable experience! My roommates and I have never purchased anything of this magnitude before, so we were a bit apprehensive when we first approached Public Storage when trying to rent out a storage unit. The manager, Shanna, was very friendly, patient, and helpful regarding all of the questions and concerns we had. She was very clear and to the point while explaining everything. She made our visit, and purchase, relatively simple and easy. Thank you Shanna!!

Shanna did a great job. Very friendly and informative. Nice storage facility. Happy to be here.

Every thing was top notch.very helpful and courteous staff. Glad I found this place. Chelsea was great at helping me with my storage needs and all my questions throughout the day. Even our big dog loved her! :)

Shanna was fantastic!

I have had a great experience with this Public Storage. The location is convenient to where i live and the building is easy to access. Rita and Shana have been very helpful by showing me multiple storage buildings to fit my needs. Whether i underestimated how much room i needed, or if i estimated too much, they have helped me find the perfect building. The staff at this location is very professional and friendly.

Shanna was helpful, but did not inform me of the "small print" until the next day when I questioned the amount for first month rent. Less than 24 hours after renting a unit I go in and then find out that the $1 for first month is only if there are $1 units available. Yes, I should have ask more questions on day one. Management should also be responsible enough to inform of the "small print". Shanna suggest I call the area supervisor and I did that day, his voice said that he checks his messages twice a day. I left a message asking for him to call, that was March 12, 2014, today is March 22, 2014 and still no return call from him.

Awesome customer service! Very helpful. Rita was great!

Shanna was clear and concise in her approach. She helped me find what I needed. Very friendly.

Shanna operates Public Storage in a well professional manner. She keeps the property in a clean and safe operating condition. She takes care of problems that come up in a timely manner.

I have been very happy with this facility. The staff are very helpful and nice. I have dealt with two managers Rita and Shanna. They both were very professional and had a great attitudes. NO need to go anywhere else.

Shanna provided great customer service and was very friendly. I will definitely do business with this location again.

Rita was very helpful, facility is safe and clean. Highly recommend this place.

Shanna is awesome... we have rented here before and we loved it. She and her other associate Rita are there to answer any and all questions and offer their services to Help in any way they can. Shanna goes above and beyond her job with being available around your needs. My father had me put in the review for him. He rented a unit a week ago and made the reservation 2 weeks ago. He kept having me tell Shanna he'd be there on this day and this time which he never did. Finally on day 7 he actually made it in barely. And both Shanna and Rita were there. They were great considering how many times my dad had told him He would be there and then not show. I give them props for their patience with him.

Shanna is the most helpful and friendliest person ive met in a long long time she really helped me feel comfortable useing storage thanks a million shanna

Customer service is at the top for me a big thanks to Rita at the Westgate location in Austin tx. U are always so pleasant and helpful u rock

Rita helped me get my storage unit quick and also was super nice!

I have never had a problem with this Public Storage location. They are conveniently located for my business and definitely meet my needs and expectations. Shanna and the other staff are always smiling and helpful. I really appreciate the positive and professional attitude they show. If you are looking for a storage unit... don't hesitate to stop by and check out their prices!

Shanna and Rita are awesome n very helpful I give them 20 stars great customer service very understanding n helpful keep up the good work girls

Shanna is awesome. Very helpful, and a joy to work with. Facility is spotless. I will absolutely recommend to others.

The customer service is awesome, and they give courtesy reminders when payment is late. The price is a bit steep for the space provided, but all in all it's a great place to store all of the things. Pros: Top notch customer service (Shanna), decent security. Cons: Hours of operation restrict those renting here from entering the property after hours. If you rent here, you wont have access to your belongings at all hours of the day.

Excellent storage facility talk to Shanna great rates

Rita was very helpful and quick! I was in and done with the paper work in no time and got a good deal on my unit.

Shanna was very helpful and informative. She made sure that the unit I got was the right size for my needs. Thank you Shanna!!!

I don't know what that other reviewer is talking about just look at the place and its not torn up or in bad shape to were rats would affect it. I came in needing a place at the last second and they had just closed. Shanna stayed after and gave me a place when she didn't have to and walked me through it all. I needed to move things in that night for work and every other place was closed.

If you want your stuff to get eaten by rats. This is the place for you.