Public Storage Self-Storage Units at 5220 W Highway 290, Austin, TX

****************UPDATE******************** I left my original review 8 months ago. Here to report, things continue to get WORSE!! No dollies, no access to trash, more broken doors and even no electricity a few times. If no electricity, no access into the building. Oh and did I mention there’s now a deadbolt on the restroom?? Forgot even washing your hands after being gin this disgusting place, even if you could get into the restroom, there is NO water in the sink There is never anyone on the premises, no dumpster or trash available. The doors of the units break all the time. The bathroom is always out of order. The place is horribly maintained basically. And forget trying to get help with any issues. **Edit** I have tried calling and speaking to someone and receive no help. Bathroom is still “out of order” after being told a work order was put in. There was even an employee in the office who refused to answer the door. I was still there when she left, she claimed it was her first day but she has been seen many times over the past year.

I would recommend not using this location. There is no office so you cant get any assistance. The phone number just redirects you to different location, they don't answer or return your phone call. I scheduled my move out for the end of April through the app and cleared our my unit and returned keys before that date. Two months later I am still being. Their online chat is a robot that cant assist you with anything. There is no way to get any help and they just keep trying to charge me. I just want to speak to a human employee ***update District manager called me after seeing this review. She was very helpful and refunded my money. I would use this service again but i would recommend picking a location where there is a physical office and employees who can assist you.

We discovered today that one of the two units that we rent at this location was broken into between Wednesday evening, May 8 and today, Saturday, May 11. Many items were stolen. A two-tiered Craftsman tool chest filled with tools collected over the years, as well as my set of sterling silver flatware that I have collected over many years and which was given to me by my mother and grandmother. There are many boxes of precious items missing as well. The lock on our unit had been tampered with and everything in the unit was gone through. We have insurance through PS, but it only covers up to $5000 with a $500 deductible and the items stolen will total more than double this amount! We are angry and feel that Public Storage bears responsibility. Curiously, the two units that we have rented are on different floors at this facility, and earlier this week, the entry codes were “switched”, denying access to us. Hmmm.

Thank you Jesse! You guys are the best.

This is now a self-service location. No one is ever on site. Go to a location that has an actual property manager.

Jesse was outstanding. Explained everything in detail and gave me a tour before I moved in. Highly recommend.

Jesse helped me find the perfect unit. Five stars.

Jesse is the ONE to talk to! Most outstanding customer service possible! Always prompt and eager to help in any and all circumstances! I stayed with this public storage location strictly because of Jesse and his help! Jesse for public storage president!!

Jesse Helped Us Out Today.5 Star Service & More

Jesse Was Very Helpful in s Tough Situation.Even Stayed Late to Get Us the Right Unit.Very Much Appreciated

Jesse Was Such a Big Help Today .He Got me Situated Really Fast..Highly Recommend.Ask for Jrezse

Jesse is a Very Good Manger and Got Us a Great Move In Deal.Clean & Secure Property.Highly Recomend!

It's a great place and they have great customer service. Jesse was a big help

Cele gave me experience. Very polite, great attitude and easy to get along with!

Jesse really nice manager. Was supper helpful and work with me after working time

Celeste was very helpful answering all my questions! I can’t wait to use this facility and refer many friends and family!

Jesse Was a Big Help Today, he did go out of his way to help us out, we had to modify information and kios was of little help...good thing we found Jesse onsite and he was able to resolve issue right away...don't understand why onsite office was closed...we need it...get someone onsite !!!!!

Cele was so helpful made the process so easy! Such a nice girl !! Definitely recommending family and friends !!!

Jesse at Public Storage was so incredible kind and helpful! From our phone conversation to the final booking confirmation it was a breeze. He was so communicative and helpful and made me feel relaxed that I got the perfect unit for me. Highly recommend this location, close to the highway exit.

Property is nice and clean. Celeste and Jesse have always been very attentive to my needs.

Great service, Jesse helped me pick a unit and was amazing help. Clean storage and very secure. Will definitely use if needed again.

I Am Very Happy with my Experience Here at Public Storage on 290.Jesse Has Always Been Very Helpful.Thank You

Jesse is Always Helpful & Great to Deal with. Highly Recomend

Jesse had really great customer service

Jesse was very passionate and patiently addressed all my concerns as a first time public storage user. He made the move very easy and smooth!

I have had my storage unit for a while now and love the convenience and cleanliness that this place offers. Jesse is wonderful, he is always very professional and courteous. He has also been super understanding and helpful when I got behind.

Manager Jesse was extremely professional and very helpful. The facility it’s very clean and the units and very nice!

Jesse the property manager is awesome! He has provided me great service and I’m thankful for the amazing customer service today!