Public Storage Self-Storage Units at 5220 W Highway 290, Austin, TX

Jessica Was Very Helpful in s Tough Situation.Even Stayed Late to Get Us the Right Unit.Very Much Appreciated

UPDATE: I’m getting my stuff out of here ASAP. My rent just went up AGAIN. It feels like they get you in with a low rent and then steadily raise the price because they know you need a place to keep your stuff. As a single mom going through a messy divorce, it feels like they know I don’t have a lot of options. I’ve had a unit here for a few years now. The monthly rate keeps going up. It started under $200 a month and now it’s up to $678! On top of the huge rate increase, my unit was broken into not long ago.

It's a great place and they have great customer service. Jesse was a big help

Cele gave me experience. Very polite, great attitude and easy to get along with!

Jesse really nice manager. Was supper helpful and work with me after working time

Celeste was very helpful answering all my questions! I can’t wait to use this facility and refer many friends and family!

Jesse Was a Big Help Today, he did go out of his way to help us out, we had to modify information and kios was of little help...good thing we found Jesse onsite and he was able to resolve issue right away...don't understand why onsite office was closed...we need it...get someone onsite !!!!!

Cele was so helpful made the process so easy! Such a nice girl !! Definitely recommending family and friends !!!

Jesse at Public Storage was so incredible kind and helpful! From our phone conversation to the final booking confirmation it was a breeze. He was so communicative and helpful and made me feel relaxed that I got the perfect unit for me. Highly recommend this location, close to the highway exit.

Property is nice and clean. Celeste and Jesse have always been very attentive to my needs.

Great service, Jesse helped me pick a unit and was amazing help. Clean storage and very secure. Will definitely use if needed again.

Jesse is Always Helpful & Great to Deal with. Highly Recomend

I Am Very Happy with my Experience Here at Public Storage on 290.Jesse Has Always Been Very Helpful.Thank You

Jesse had really great customer service

Jesse was very passionate and patiently addressed all my concerns as a first time public storage user. He made the move very easy and smooth!

I have had my storage unit for a while now and love the convenience and cleanliness that this place offers. Jesse is wonderful, he is always very professional and courteous. He has also been super understanding and helpful when I got behind.

Manager Jesse was extremely professional and very helpful. The facility it’s very clean and the units and very nice!

Jesse the property manager is awesome! He has provided me great service and I’m thankful for the amazing customer service today!

Really friendly staff and clean facility!! Great experience, would highly recommend!!!

Jesse was friendly and knowledgeable!

Just moved out and needed a storage unit to rent until I get situated. Went in for some help and was greeted by Jesse. He was very friendly and informative. Provided me with all the info I needed and will be returning to get a unit for my things!

I must say...I am more than impressed with the professionalism and attentiveness of Jesse. I work a bunch and sent my kids to get a 24 accessable unit. He gave us the best choice possible and explained the pros and the cons about 24 hr access. We got the last spot available...smaller than I was hoping for but I know he will help me get on a waiting list for the larger 24hr units. I love that they have auto draft without hidden charges or surprises. I also want to thank the owner for keeping it clean and secure with lots of lights and cameras. Jesus even does a walk through for suspicious activity. Thank you in advance.

This place has gotten so expensive! Up 60% in the last year! Go somewhere else

Jasse was very helpful ,professional every time answer my call I very satisfied with his help and cooperation. Thanks Jesse.

Great service from Jesse. Will return and highly recommend.

Jesse was wonderful and so helpful! The whole move was smooth and he’s super nice!

Rented a Unit Here on Hwy 290. Bit of a Mix Up But Jesse the Property Manager Quickly Resolved the Issue.Highly Recommend

The storege room is old. Very dirty nastey smell. the fat G in the office who is the manager is as usefull as the worn out chair he was planted on. My partner stores in here and his rate dubbled. We ant get no phone call or nothin about it.

Jesse is amazing! Incredibly helpful and definitely someone you can trust to get you squared away with all your storage needs. He took the time to listen to what was needed and made sure all was done to make this customer very happy! I have been a customer for twenty years and wouldn’t go anywhere else thanks to Jesse and his professionalism.

Jesse is the Best.Was Very Helpful.Move In was a Breeze

Jesse (Mgr) went above and beyond to assist me Been an customer for 5yrs

Shanna helped me today and she was wonderful. Jesse the property manager is a kind caring man that knows everything about storing.

Jessie was really helpful. Whenever we need extra storage this is the place we use.

Jesse was a huge help in a very difficult situation! Excellent service!! Highly recommend!

I visited this location twice, once to evaluate and once to shop their extensive collection of supplies. While we ultimately rented elsewhere, it’s obvious this is a class operation in terms of policy, facility, and security. Special appreciation to Jesse who was friendly, informative, and went far out of his way to help me when I was trying to fit too many supplies into the car space available. He made it work!

Jesse was super helpful for my first time renting a storage place! Friendliest worker ever and was very thorough with explaining things! Recommend coming for a for storage unit!!

Jesse is a Amazing person in general I would recommend this storage units to my family and friends because of the amazing customer service and support.

An excellent facility that is conveniently located off 290 in addition Jesse is a pleasure to work with in every aspect while providing the customer service that I appreciate and enjoy no matter how my day is going... A+

Jesse very helpful and very nice experience

Jesse was A Very Big Help for us getting situated with our move in...that's why he got 5 Stars

My mother died in January, and left me with a lot to clean up. The storage unit has been one of the most difficult problems for me. If not for the stalwart service of jesse at public storage, I would’ve lost my mind. Jesse is total upper management material, I really hope public storage knows what they have in him.

Came in for prices on some smaller units. The manager Jesse was super helpful.

Jessie is a great property manager!! This is your go to spot for storage needs!! Thanks!

Jesse provided excellent service on a complex issue.. fully support using this public storage for your storage needs.

Jesse was a big help ! Needed a storage very last minute, Jesse was extremely helpful and made it happen . Thank you so much !!

Jesse and James Helped Me With Fast Professional Service.Would Recommend.Eady Process & Easy Access

I’m just grateful for the help and service that Jesse the site manager provide us. Really appreciated. 5 stars to this type of management.

Jesse was really helpful, quick and easy

Jesse Helped Us Out With a Company Unit.Very Thorough & Profesional.Convenient Location Too.Highly Recommend

Jesse was great! He helped me get a bigger unit. He was very friendly! Great customer service!

RJ was helpful in attaining my new larger unit. Much appreciated 👍

Very easy experience today, Jesse was a lot of help. Got a great deal too!

Thanks for a year of great service and the workers this morning Jesse and Stephaine

Good location and clean facility. The Manager, Jesse, was super helpful. I needed to upsize my unit and he quickly showed me larger units and was upfront about pricing. Very kind and professional.

Muy buen trabajo y repetuoso el señor jesse . fue muy amable con el trato personal . me gusto este lugar y lo recomiendo. Tiene ac que es muy importante para las cosas que guardas . muy bueno para guardar tus cosas

Jessi was amazing. He helped me with every aspect of my rental and made it an amazing, seemless, and enjoyable experience.

Jesse is an incredible manager. Class a customer service and super clean facility. Location is great also

Leon is always super helpful, with others as well as I've heard him assisting others as well!!

Jesse the manager is an excellent help and has wonderful customer service Thank you for your professionalism

We needed a storage unit for 4 months and had a wonderful experience working with Jessie and the move in and move out experience was flawless. Thank you!

Jesse was very helpful and friendly!

Jesse Was a Big Help With Our Move Today.Highly Recomend!

I walked in and Leon was very helpful. I was actually at the wrong location and he helped me sort it all out (with a ton of patience). Very clean place and would recommend.

The staff is always very helpful. Very clean. Wish the monthly prices weren't being raised after just having the space for less than 6 months.

Great establishment and very helpful.

Jesse Assisted Me at the Bee Cave Location Helped Me Out When Office Was Closed

Jesse was a great help , excellent service

Jesse Has Been Very Helpful With Our Move Highly Recommend

Me and my husband went back in looking for a storage after a recent move and Jesse was very helpful and answered any questions we had. Thank you for all of your help!

Jesse was very considerate. Respectable attitude and was helpful with questions and always checked to assure the service was good. I'd recommend anytime to this location!!

Jesse was a Big Help When We Had a Problem.He Offered Outstanding Customer Service.Highly Recommend

Friendly staff, very clean building, and great location. Jesse is always super helpful whenever I need assistance.

A good place to store your belongings. They have the best climate control. The air conditioning was great. Thanks

Nice location. Convenient access, once they get it set up (which took a bit w me shifting between storage spaces) But the location manager Jesse has been consistently excellent at working through those details. Posting here to highlight the excellent customer service. I’ll be renting from them for a long time. 👍

Jessie gave us great service this is a very clean and well maintained business they offer a great service are friendly and well informed

Jesse the manager was awesome and showed me everything I needed to know to find my unit easily and is very cordial and polite and professional

Jesse provided me with great service!

Jesse’s great! He’s friendly and professional. I trust storing my things here with him as the manager.

Jesse was very helpful and answered all questions and concerns i had and provided excellent service!

Jesse the Manager Has Always Been a Big Help and Got Us Squared Away When We Needed a Smaller Unit.Have Been Here 3 Years With No Issues

Jessie the manager is always so helpful with all of our storage needs. The facility is always clean which is amazing.

This is a great location, the storage areas are very clean and the service we received from Jesse was the best!!

Jesse is great!

Jesse the manager of the property has always been so helpful and super nice.

This rating is for Jesse the manager, takes on more than needed and always willing to go above and beyond to help out a customer.

We have had multiple units at this facility for a number of years. Jesse is absolutely amazing. We could not ask for a better partner. He communicates regularly, anticipates our needs and feels more like one of our team rather than a vendor.

I Visited Public Storage on 290 & Was Greeted by the Manager Jesse.He Was Very Professional & Knowledgeable.I Got to Look at Several Climate Controlled Units.Was Impressed With His Service and His Patience.I Will Return at the End of the Month to Rent.Thanks So Much! I recently returned and was greeted by Jesse, whom once again was very helpful and knowledgeable.

Jesse is extremely helpful! I was very impressed with the property's cleanliness and security measures. Also, I really appreciate the property is walked daily. I highly recommend Public Storage and will use them in the future, if needed. Thanks, Jesse and Public Storage!

This storage unit is clean and dry and climate controlled. Easy to access and secure. It's great!!!

An easy check in experience, even with some last minute changes I had to make. Vaughan was very helpful.

This Public Storage location has been great for us. We have had our unit for an extended amount of time, and the service has always been great. Vaughn has been extremely helpful with all of my special needs and unique requests. She has been super prompt with callbacks and finding the answers and information I need. Thank you, Vaughn!

Jesse and Vaughn were extremely helpful!

Building is always clean & well maintained. The manager Jesse is attentive and informative. Would recommend.

Awesome customer service Vaughan i hope you go to the festival of colors

We've had a unit at this location for several years. Always clean and well maintained. Jesse, the current manager, introduced himself to me today and was very friendly and professional. He reviewed our account and suggested ways we could get more value. It was an unexpected and much appreciated level of customer service. Thank you Jessie!

The guy in the office is about as helpful as bald tires on wet pavement in a rain storm

Jesse, the property manager, was extremely kind and helpful. The unit we rented had a broken door that wouldn't stay up. Jesse quickly remedied the problem by accomodating us with a different unit. The property is clean and well run. The price is reasonable and the facility is easy to access.

Well maintained, great security, Jesse always a pleasure to deal with. Highly recommend.

I have been a customer since April of 2020 at this location and Jesse the manager has always been very nice, and cordial when providing services. I have never seen the fourth floor, the parking lot nor the office in an untidy way. The unit hallway is always well lit, and swept as is the elevator on my many visits to my unit.

Jesse he was con kind and very helpful. Thank you

Jesse is really helpful with the setup and showing the locker and everything. Paperwork is like a breeze.

Jesse was awesome! He was able to answer all my questions and get me a tour to check out what I may need for myself and the business! Definitely got me sold and going to start moving things in!

Jesse made my experience very smooth. I highly recommend this facility. He helped out my company when we were in a tight time frame. Thanks Jesse for all your help!!!

Great place to store your stuff. Jesse the manager was friendly and helpful.

I needed a temporary space for a few months between moves, and this was the perfect experience. The manager was super helpful, and everything was smooth and I would highly recommend the place!

Jesse is the best! I came in late tonight to switch units at the same location, but forgot my ID and credit card to finish out the switch (embarrassing)! He patiently waited while I got all of the information necessary to get me into the new unit- all with a smile. I’ve been renting from this property for a few months now, and the property is always clean and I always feel safe. I would highly recommend renting from here based on my past and present experience.

Jesse was super cool! Really helpful!!

Rented a storage unit from this location just because I saw such great reviews and they were true! No issues whatsoever in the almost 2 years here. Jesse was so friendly and explained all options clearly! Loved the elevator access and chose climate control which I recommend.

Jesse (the manager of this location) is very friendly, attentive, and responsive. He was able to support our 1-month rental experience and provided all information and support we needed after we booked our space online. Thanks Jesse for all your hard work during these challenging times!

Luanne and Jesse are so kind, professional and just make the process so easy and fun. I suggest this location to everyone! Thank you again to Luanne and Jesse

Luann was very helpful and a great to answers all our questions. Would highly recommend to contact Luann for help with storage space needs.

I went into this location to get a storage and had the best experience! Jesse and Luanne were fabulous! Fast, incredibly friendly and very helpful! Over the years I have moved a lot and this had been by far the absolute best experience I have had! Thank you and keep up the great work!

Luann and Jesse were so helpful today!

Luanne and Jesse were incredible! Highly recommend!

Luann and Jesse were fantastic! Helpful, professional and courteous!

During these difficult Covid times everything was set-up for easy check in. Thank you to Jesse for being very welcoming and providing personal attention, showing how to operate the elevators, location of the storage and use of the lock. Very clean and secure storage

Jesse and Lu are Amazing! 5 Thumbs Up

Mr Jesse Knew what I was looking for and was very knowledgeable,very professional and as for the property,clean and easy accessable.

jesse was awesome, super helpful!

Rented from this location a couple different times and never had any issues. Jesse the Property Manager, is very kind and super helpful

You are wonderful Jesse! Took the time to help me get into a friends storage that had given me all the wrong codes! Super nice guy!!

Jesse is absolutely amazing! He's always so friendly and helpful. Even during COVID still received amazing service and always willing to help if I've fogotten my code. We've been using this storage place for the last 10+ years. Wouldn't go anywhere else for my storage needs. I'll follow Jesse wherever he goes

Jesse is amazing!! Love the clean property and great customer service.

Clean Facility.Air Condition & Security Cameras.There Open 7 Days a Week Wich is Good Because I Live Nearby.Jesse Was a Big Help and Explained Everything Thoroughly-Highly Recommend

Clean Facility.Jesse Was Very Helpful. Highly recommend!

Jesse Was a Great Help With Our Move In Thanks!

Jesse gave extraordinary service! He was so much help with explaining the rental process & gave me a tour to my unit. Great first experience renting a storage unit!

This Public Storage in a very convenient location. It is well kept and the manager, Jesse, is very helpful and responsive to meeting my needs. I really appreciate all his help.

Fast, easy and despite no one likes moving, Jesse has been very pleasant to work with and the service he provided made everything around this move much more painless than anticipated. Definitely use Public Storage for your next move if you have to store things. I’d use them again in a heart beat.

Jesse was a fantastic help, and went above and beyond in our storage unit needs. Have had previous experiences at other units and he really shone in how very much he wanted to help make the process as smooth as possible. Would absolutely recommend Public Storage and particularly Jesse.

Jesse Was Very Helpful & Got Me the Right Size Unit at a Great Price

*Clean and well kept *Jesse helped me out with getting stuff out of my storage unit when I was under a time crunch (wasn’t able to get into it) *Front office staff is always polite, courteous, and willing to help. Making my payment on location is always easy.

Jesse did great job for us just moving in.

Jesse Was a Big Help With Our Move In Thanks!

I just visited Public Storage, and needed to review it. Wow! Not only was this conveniently located, but it was clean and there was plenty of parking. To top it off, Jesse was a huge help in helping me keep sane with my move. He was extremely helpful. 2 thumbs up guys!

Wanna Thank Jesse for All of His Help in Assiting Us With Our Move In.Professional & Knowledgeable

I recently rented a storage unit from Jesse at Public Storage. So far, I have been very pleased with the property, the information and help I've received and feel quite certain move in day will be easier than anticipated. Jesse will be there on move in day and said he would be glad to help or answer any questions I might have. Good to know.,

Jesse is a great guy..Great person and great personality..Awsome place

Awesome!

Luanne Jesse zaia

If look for a place to storage anything I would highly recommend you come on down to public storage southwest Austin and speak to my guy Jesse, he has helped out my family to pick out the right storage unit that would accommodate our needs. Thanks Jesse you've been a big help!

They are very friendly and flexible Jesse was beyond amazing and helped us out so much

This is an amazing team working here especially Jesse! He went the extra mile for us in the day of our move into storage from moving truck. His professionalism and friendliness shown in a succinct correct and caring manner always made us feel safe and good about renting here. Convenient location clean and great access to our space ! You can trust him and all of them on the team. Sincerely happy, Lilli Just a sidelight I’ve been dealing with Jesse for over a year now and he is Always friendly professional and goes the extra mile for me and the other customers I see him dealing with here at public storage on W290. Have referred several people here to him and will continue to do so! He’s the best in the business, no doubt! Sincerely Lilli

I went in just to ask questions, Marie was very informative. Place was clean and looked well taken care of. Will be going back when I’m ready to store.

Had an amazing experience!!! Clean facility and amazing staff. Marie was knowledgeable and answered all of my questions! Can’t wait to do service with public storage again.

Amelia was very helpful and answered my all my questions

Amelia was so helpful, she was able to help me find all the right boxes for our big move. She was even sweet enough to make sure our day was just as sweet as her by sending us on our way with delicious holiday candy canes.

We've rented multiple units here for our business for over 10 years and the staff are always friendly and excellent, especially Jesse who repeatedly goes above and beyond to accomodate our needs. I wouldn't even think about storing with anyone else.

The manager is always helpful!

Great storage unit and leadership!

Had an awesome time renting from Jesse at this location!!! Great customer service and very patient with me. If you're looking for a decent human for storage help look for a guy named Jesse at this location and tell him Racheal sent ya!!

Jesse was a big help w/the move. Great customer service!

I almost never write negative reviews, but this was one of the most upsetting experiences I've had with a company. My father passed away suddenly and he had a unit at the Public Storage in Oak Hill, a unit he had rented for more than 10 years. Unfortunately, he hadn't listed anyone as a beneficiary who could access the unit upon his death. I understand that the company needs to make sure the right person accesses his unit, but the process was lengthly and completely devoid of compassion. It took more than six weeks for my request to pass through legal. In that time, they continued to call me asking for money, even though they knew my father had passed and this wasn't my unit (and I didn't even have access to the unit). The people who called seemed to have no knowledge of my situation and just asked me for money. I told them I wouldn't have access to my father's funds until the will went through probate, but they called anyway. When they finally agreed to give me access, I paid my father's bill with my own credit card so I could just get the process over with. I only had one month of back payments to make, and with the late fee, they charged me more than $700 for two small units. I realized that they had been charging my father extremely high rates because the price increased every year. His health and age prevented him from moving into a new unit (he never told us about the situation or asked for help) so he just kept paying more and more. I could have fought the late fees, but I was just too tired. I just wanted to be out. Because of my difficult and vulnerable situation, I felt taken advantage of too. The only bright spot was Jesse, who was nice to me and my mother when we came into the office. This was the perfect example of a corporation that values policies and procedures over people and doesn't train their staff to be kind and compassionate.

Jesse was very quick and informative of the location to the unit. He explained the fundamentals of entry and access to the property. He was professional with his guidance when logging my information into the system. There are many storage places to rent but I reccommend using this storage place and asking for Jesse.

Jesse is awesome manager. He took the time to go over details and what to expect. Thanks Jesse!!

Jesse was very helpful ....

I dont usually do reviews but this place is a Very awesome public storage. Jesse helps me a lot with my storage needs. He will go the extra mile for your storage needs. Very friendly and helpful. Thank you Jesse

Thank You Jesse So Much for Assisting My Son With His Move In.He Was Very Happy With the Unit & the Move In Discount Was Awesome

When I entered the Public storage in Oak Hill I was greeted with a smile. I believe her name is Zaia. She was very easy to talk to. She took the time and explained everything I wanted to know about renting a storage. I really appreciated her for doing that. Thank you Zaia for being so kind and helpful.

Rep in front office was very nice and really helpful I think her name is miss zaia , she gave me very good details on my unit and walked me through everything I needed to you it was my first time and she made it super easy I highly recommend her service she is awesome young lady she rocks thank you 😊

Property was clean, check-in process, quick and efficient, and Sabrina was very helpful, knowledgeable, and extremely friendly.

Sabrina was very helpful, showing me the different sizes and locations. Very pleasant and always with a smile. Thanx for a good experience.

The customer service rep Zaia was very helpful and courteous. She was knowledgeable and gave me all the insight I needed to prepare for a new storage rental! I appreciate her Courtesy and professionalism. I sure hope she is there when I go back.

Storage facility is clean and easy to access. Jesse is the best! He is so nice and very patient. He has always been so accommodating in helping me with my rental concerns. He genuinely cares about his customers and goes the extra mile to provide good service making the moving process so much less stressful.

I was in need of another storage unit in Austin & even though I currently live north, I stored my furniture at this location for a bit many years ago & still wanted to pick this spot. I've recommended it to friends in the past & all have been very happy with the facility & customer service. Jesse is great!!! He has always been very helpful & accommodating. As mentioned, would definitely recommend to a friend! Nice people, nice place & always felt safe.

Thank you Jesse! You guys are the best.

Jesse gave excellent customer service!

Great experience. Friendly helpful staff

We recently rented a unit at this location. The staff is excellent and the facility is clean, and easy to access. We could not be more pleased. We worked with Kim and Jesse, the same folks we worked with 2 years ago when we first got a large unit. Kim helped us easily move to a smaller unit and was a delight to work with as usual.

Very nice staff. Always helpful. Never rude or pushy. Luanne was especially sweet.

This is the storage place to come for great prices and great service! Jesse is most helpful in getting you the right unit! He will guide you through the paper work, answer your questions, and take the time to show you all the available units. The units are clean, secure and well lit. I definitely recommend this storage location.

This public storage is by far the best I have ever used , it’s easy to access , easy to move around and maneuver . The staff is great Jesse was very helpful in finding us the right storage , with what works best for us location and price with our needs . Very professional and knowledgeable . Go here and talk to Jesse if you need to store extra stuff They will be of great help

Love this public storage and the location and Jesse is a great help . He has made this move easy and seamless , I appreciate everything he has done for us . Moving is stressful but coming here for our storage with jesse’s help has made one less thing be a burden on our move I would recommend coming to this public storage on 290 if you need storage They will take care of you

Luanne was so helpful and kind! Would recommend this spot for all your storage needs

First of all.. I never write reviews.. But I had to write one because the staff at this location are so great. I've switched units throughout Austin several times due to there being issues with deliveries and packages (I'm in marketing so I review a lot weekly). There are two staff that have been wonderful: 1 in particular is Jesse. He's literally helped me lift pallets out of my storage unit, unload my truck, helped me move across the hall and more. He's seriously amazing. After 4 years of several units I finally have one without issues!! Thank you! :)

Jesse went above and beyond to help me - thanks so much!

WATCH OUT FOR THIS PLACE!! They bring you in with a low rate, then suck you dry there after. Zero customer loyalty. They apply annual increases without warning (currently paying for $105 for a 5 x 5 unit that was $80 2 yrs ago). They make you buy the door lock that is can only be used on their locks. And there is no pro-rated fees...I'm moving out on the 3rd and they're charging me a full months rent. The facilities are not great either. RIP OFF!!

Says they’re open on sundays, I’ve stopped by three times during designated business hours and the doors are locked.

Great customer service by Jesse and great clean units

Location 08382 was a great fit for me. Great info from Luanne . Helped me make my final choice. I’m sure she is a valued employee. She deserves recognition.

Jesse was very kind and very professional. He also explained very well and patiently with all my questions since this is my first time to use a storage. Wonderful experience!

Jesse was very friendly and efficient professional. Property always clean. (Google 번역) 매우 친절하고 효율적입니다. 재산은 항상 깨끗합니다. 쉬운 접근성.

Luanne was super helpful today and very friendly. Thank you for moving quickly and answering all my questions.

Jesse was extremely helpful and professional. He was thorough in his explanation of the process, and made the entire transaction run very smoothly. This is my first experience with utilizing a storage facility and I highly recommend Jesse at Public Storage as someone who will deal with you honestly and fairly. The facility was also clean and easy to access.

Luanne is AMAZING and a great help! Highly recommend both her and this location!

Great Location, great staff, easy to access!

Fast & Easy with great customer service from Luanne! Thank you!

The door says they’ll be back by 2:15p, but it’s 2:22p and no one is anywhere to be found...... Can’t be a good business if no ones here to do business with me.

Very friendly and efficient. Property always clean. Easy access.

Jesse , Provided us with great service . I would highly recommend him .

This was the second time that I rented a unit from Jesse and just as pleased as the first with the unit and the customer service. Jesse was, as usual, very helpful and very informant.

Great service — Luanne was a delight to work with! Everything you need in a storage unit plus a friendly, helpful staff. Highly recommend!

Taylor was so friendly and helpful. She was very knowledgeable and thorough on the rental process. Taylor showed me two different storage spaces. Everything was very clean. Very affordable for climate control storage units. No hidden fees, no pressure. Very happy! Thank you Taylor!

Just moved to Austin and needed somewhere near my workplace to store my items. Jesse (manager) was very helpful in explaining the rental process and viewing units available. Very convenient location near 290. This store also sells moving supplies if you’re in need. Overall this is a great, clean Public Storage location.

Great friendly service from Jesse! Clean facility! Thank you Public Storage!

Luanne was nothing but helpful and a joy to work with. Real knowledgeable and was able to help me with my needs now and possible future needs thank you Luanne for the outstanding customer service which seems to be lost nowadays keep up the good work

Luanne was a wonderful!

Luanne was wonderful, very informative and facility was clean.

Jesse was helpful and thorough with explanations and making sure everything was working correctly before I left.

They are very helpful and have all the things one needs for packing. The facility is a bit dated but wonderfully convenient.

Jesse is wonderful person . He let me love public storage to help me with kindness.

Great customer service. Very helpful. The smallest storage unit they have is still pretty big.

El lugar muy bien, Jesse muy amable nos ayudó y explico muy bien

Came in to this Public Storage facility today and Jesse was super helpful! He showed me the facility and where my unit would be, everything was nice and clean and I feel 100% comfortable with storing my belongings here! The whole process was quick and easy!

Jesse is the most helpful person there .. he respected me and my family with kindness and all smiles ... great guy !!! AWESOME SERVICE !!!!!!!!!!!

Jesseis incredible professional and doesn’t try and up sell you on anything. He helps you find deals. This was my first time renting a unit and he was wonderful! Thanks Jesse

The storage is cleaned often, anti-critter pellets are put out often, the man manager listens to costumers, is very helpful, and friendly. Michelle on the backup manager team is knowledgeable, tries to get the best bargain for the customer, and very nice. I have 5 units because I am moving and wouldn't go anywhere else.

I've had units here over the past couple of years for work, and needed to get an additional one the other day. Jesse was helpful as always and made the process a lot easier and convenient for me. Thanks for everything!

Best costumer service. The prices are best in town.

Jesse has excellent customer service! He walked me through the storage facility and explained everything I needed to know for a smooth transition. The storage unit it’s self was great! And was the perfect size for my belongings. I highly recommend this location. 😊

Jesse is Very Thourough.Great Move In Deal

Kristina was very helpful. Thanks

Like to thank James for everything today he was kind and very helpful keep up the good work

Jesse, the Manager, was very patient and helpful in showing me storage room options and packing products. He helped me select just the right size unit for the furniture to be stored. Thanks Jesse!

Kim and Jesse were helpful and friendly and the storage area was clean and convenient.

I went to this site at noon today and the property manager, Jesse, was very helpful. There was another customer before me, and Jesse guided him to sign up for their storage service step by step and filled out the required documents. Afterwards, he provided detailed information and advice based on my storage needs. I am very impressed by his kind, patient and professional service.

We have used this facility for a number of years and have always been extremely satisfied with the facility and employees. In particular, Jesse Ortiz has always been helpful, friendly, courteous, and professional in his dealings with us. We enthusiastically recommend Jesse and Public Storage to any prospective customers

I always come to pay my bill at this location and kim is always so nice and friendly. I wish there were more people like her. Thank you, Kim you rock!!!

Best customer service and very informative. Kim stayed late to help me get a unit, she was extremely nice and showed me all the bells and whistles that her property has to offer.. I will definitely refer public storage #08382.. Thanks Kim for making my experience easy.. sincerely Arnold Garza/Talladega Services

The location from oak hill very convenient. Each time I’m there and in need of assistance with questions or help with payment. Jesse, the manager is there to help. Very friendly and helpful!! Thanks Jesse.. 🙂😊And as well as the rest of the staff! Thank you very much!!!

Everybody was very helpful. The service was outstanding will definitely use this facility again and recommend to my friends

Jesse was very friendly and informative. He went out of his way to help me find the right size unit at the lowest price available.

Is this where my storage unit is. Fred W. Miller (8517 Ganttcrest Dr. Austin 78749

Jesse was great and helped me with my options. Thanks and appreciate it.

Jesse and his team are simply the best! So helpful! Not only did he guide us in making the best choice cost wise for our storage, he was so helpful in acclimating us to the concept of storage and managing our move given we had limited mobility with a baby on the way. When we wanted to move our stuff out of storage remotely, he also monitored the moversand junk king team visiting our unit to give us moving estimates. He and his team had a key to our unit that we trusted them with and they were so organized and dependable with its use. He and his team educated us on what is possible and what is not when we (from LA) were trying to coordinate the move of all our storage items from Austin. He gave us a heads up on what times he may be busy and what to expect if we authorized him/his team to handle our key and offer it to our friend who was going to oversee the move there. Just the nicest people and so professional. We had our items in storage for a year and never had any issues. We just moved our things out and this has still been our best experience yet. You will not go wrong with choosing this storage facility and this team to serve your needs.

Very helpful and friendly staff! The location is clean and well kept and safe and secure.

Jesse, the Manager, is amazing and has been so helpful with a complicated move today. I highly recommend Public Storage at Oak Hill— it’s safe, clean, beautiful, and the service is terrific.

Manager "Jesse" is awesome . Made our storage needs happen very smoothly and efficiently. Nice property and conveniently located.

Awesome smiley faces Kim and Steve

Jesse Was Great and We Got a Great Move In Deal-Thanks

The service and price were excellent

I want to write these few words saying how happy I am with Jesse & Kim They have been so nice to me and always answering my questions and there to help me with my unit. I broke my lamp by accident on night while I was moving and was scared being alone and Jesse was kind enough to help me sweep up my mess and waited for me as I got through unloading which was very nice. I really think you have great employees with great customer service. Thanks again. Blessings Lori Alba

I have rented at this location for many years. Kim is a total professional in every sense of the word. She can usually be seen with a broom in hand and is meticulous in her care and upkeep of this property. Kim has always been warm and friendly and she is excellent at helping anyone decide on the exact size for a storage unit to meet their personal needs. Kim is a joy to know. With her upbeat personality and true interest in helping people, Kim makes renting at this location a fun experience.

Super easy transfer to a smaller unit today - thank you Jesse for your continued great help!

Jesse was great and very helpful!.

The staff here have been AWESOME to me. Kim especially, but all of them have been very helpful and understanding and lenient with my circumstances over the 8 years I've been there. Jesse and the whole staff ROCK! Thank you all. :-)

Kim and Jesse were very helpful and honest during our arrival and with choosing a perfect fit storage unit for us! Thank you for your help!

Kim was very helpful and the facility was clean and well maintained. Easy access off US 290 W.

The manager Jesse is the man. Very friendly and welcoming and helped me setup with my storage really efficiently.

Jesse was very helpful picking boxes for my friend who needs them after Hurricane Harvey. **just disappointed no discounts for disaster relief people-corporate get on that!!**

Jesse, the manager of this location, is all about service. Very thorough, professional, and detailed. Loved our experience. The facility is also clean and well kept.

Great service, great units , easy accessibility!

VERY HAPPY with the service and options made available to me. I worked directly with Jesse and he was very welcoming, friendly, and professional from the get-go. The facility is clean, well-maintained, and suited my needs well. I contacted many storage places in Austin and to be candid, aside from equal or on par amenities, it's the customer service rendered by the staff that made the difference. I'll be back again should the need arise and if you happen to run into Jesse on your visit, you will more than likely be well taken care of!

Nice service.

Clean, Helpful and Friendly! It seems every time I'm moving things in and out of storage, the facilities are VERY clean. The customer service is outstanding. I believe her name is Kim. She was sweeping the front drive as I arrived. I was off loading quite a bit of furniture when, to my surprise, Kim brought me a rolling cart. It's the small things like that, it does make a difference. The facility is first rate... I hope they have these in Atlanta!

Ive had nothing but a good experience in the 3+ years I have used this Public Storage facility. Jesse and crew are great!

repeat customer ,great value & great friendly person at the counter- KIM!!!

Because Jesse is the best! He helped me get a good spot and keep it!

I really like the location of this store. Also appreciate the customer service of the staff member. They are very helpful!!

Jesse is one understanding gentleman and very helpful person when it came to my storage situation. This location Rocks!

Jesse and his team provide Elite Customer Service...the reason I'll be a customer for life.

Jesse provided Top Drawer administrative and customer service to me! I recommend using this Public Storage location - it was terrific for me for convenience, cleanliness and coolness!

Jesse was a amazing help through my entire moving and storage experience. Excellent costumer service. Super helpful for beginning to end. I strongly recommend this location.

I thought I had lost my key to my storage unit and Kim was super helpful in explaining my options. Great customer service! Great service by Jesse and his team. I cleaned out my space yesterday to move to a newer, much less expensive 10X7 space. Over a $100 savings per month. The savings is the only reason I left this Public Storage location.

If you need to store your treasures in a clean and safe place, look no further than this Public Storage facility. The property is immaculately maintained and the climate-controlled units ensure a very positive environment for your belongings. This is all made even more appealing by the fast and courteous service provided by Jesse and Kim. They do an excellent job in describing every detail of your storage desires and needs. I give this Public Storage location and its management two thumbs way up!!!

Jacob & Meranda, were super helpful. They showed us the unit and answered all the questions we had. The property was clean and well kept. We also got a great deal for the unit! Thank you!

This is a review specific to the 08382 store located off 290. I went in there today looking to purchase some moving boxes. Kim was so kind and helped me find just what I was needing. I accidentally left my wallet on the counter when I left, and Kim kept it in the safe for me until I could return to pick it up. She even stayed a little later after closing hours so I could go get it. Thank you Kim! A great employee and a very kind person!

I didn't expect to walk into a storage place and be treated like a friend and family. Kim made the walk through an easy, and amazing experience with her sweet spirit. 5 stars for amazing customer service and attention to detail.

Jesse was very detailed in explaining all the security and the process of entering your private storage space.The process was easy to understand and to operate

Very good service and very helpful! Very thorough in explaining the process of using the unit as well as accessing it. Property manager is very helpful, not rude at all!

Kim consistently gives 5 star service... Thanks for being helpful.

Jessy is great. Help me when I needed help the most. I really appreciate it.

Great customer service. Jesse is very good about taking care of all your needs. Would highly recommend.

Was Assisted by the Manager Jesse.Let Me Know Everything I Needed to Know.Climate Controlled,Security Cameras,They Have Carts,Which Was a Big Help Since I Moved Most of My Items By Myself.Was Here 3 Months Without Any Issues.Thanks Jesse-I Will be Back

I love this facility! It's clean, convenient and safe. Specifically, I loved being helped by Kim. She was so kind and accommodating! I will store my stuff here for years to come :)

Jesse was awesome..he worked with me. Its a great loction will for recommended.

Great, friendly service from Jesse. Thanks

So conveniently located! Jesse & Kim are always so helpful!

Excellent service, secure facility, clean & well maintained climate controlled storage! Jesse has been more than helpful from the day I signed my lease & each time I'm here. I also met Kim who was courteous & helpful as well. I would highly recommend Public Storage at 5220 W 290, Austin.

Great friendly service! Jesse's friendly help and nice smile was a light in an otherwise grey day. I highly recommend this facility to everyone!

Awesome, Jessie was the best and very helpful! Keep him around!

Kim is an excellent customer service rep. She seems to know a great deal of Public Relations. She deserves a promotion.... :) Carlos....

Great and safe place to storage you belongings. Jesse is kind and helpful and fast responsive. Just what we we needed!

The manager Jessie and his staff Kim are so helpful, efficient and nice. I love this place! If only I could live without my stuff... For now, Public Storage in Oakhill is a necessary second home. Thanks, Jessie and Kim for making the necessary process of storage a bit easier...

I recently rented a unit from Alexa, she was incredibly helpful and kind. I would highly recommend her to anyone seeking to rent a storage unit in Austin.

Excellent customer service! Jesse and Kim made my first visit to Public Storage a great one, and were so kind and considerate that I am in college student who needs a great deal on a storage unit:) I hope everyone who's a student at UT comes here to store their items!:) I will come back again!

Jesse was very helpful with setting me up with smaller unit. He's been great to work with! PS is always fast, clean and reliable.

Would definitely recommend. Jesse was knowledgeable. He's an asset to the company.

This is really a great storage place. The whole area is extremely clean. The staff there, especially Kim, is super great. They are always helpful and courteous and you couldn't ask for better customer service. We have really appreciated having a unit there and will always use this location for our storage.

Jesse has been most helpful in explaining the pertinent aspects of renting a storage unit. He is courteous and knowledgeable.

Jesse has a nice and clean storage easy access to the highway.excellent customer service.

Kim was very personable and made me aware of a lot of the options before signing. I would highly recommend asking for her if you want a smooth transaction! VERY VERY AWESOME!

Came in and rented a 10x25 a couple of weeks ago. Kim was amazing, she made the process real easy and worked hard to help me get the best bang for my buck. I would highly recommend this location to anyone looking for storage space in the south Austin area! Ask for Kim, she will take care of ya!

very clear and friendly. very helpful

The property is always clean and the bathrooms are always clean Jessie keeps it clean property

Online reservation process was quick and easy. Property manager, Jesse, called to schedule move in, and was very flexible in setting up my appointment time. Paperwork details taken care of very quickly. Jesse was very polite - superb customer service! The unit was clean and ready for my move in.

Great costumer service. Nice units. Easy access. Climate controlled.

I had a great experience with Jesse at this location. He was very clear and helpful about the unit and there were no surprises when it was time to give the unit back. It was all very easy and by far had the best prices after calling all over the area.

Jesse helped me out with great customer service. We were in and out no problems. Thanks!

good selection of packing supplies.jesse was very helpful

A little pricey but the customer service makes it worth it. Wonderful staff

Just wanted to thank your manager Jesse for the great service I received on my recent rental. By asking me a few questions he was able to help me determine what was best for my needs. Not only was i pleased with the service but the facilities were very clean and well lit. I left feeling confident that my belongings were in a place that would be safe and taken care of. I will be sure to tell my friends and family to use your facility in the future!

This was the absolute best storage experience I ever had. I have had several storage units. The customer service here was by far the most efficient. Jesse was a tremendous help for all my storage needs. He help me keep up with all the rates and specials. Special thanks to Jesse and Public Storage for making what usually feels like a daunting task a great experience. Thank You Marques Stewart Unit 08382

Wonderful service from Jesse. Thank you.

Rent the unit last weekend; facility is easy to access and clean. Excellent customer services. Thanks a million Jesse.

I am a chronic underplanner, so when I moved here from Houston yesterday I naturally had not yet reserved a storage unit. I spoke with Kim at the front desk, and even on short notice she was very accommodating and my storage situation was ultimately taken care of very smoothly. I hate moving more than just about anything, but Kim's friendliness and genuine desire to make sure that everything was up to my expectations was a bright spot in an otherwise stressful day.

Your manager Jesse in 5220 W Hwy 290 location is an exemplary service-detail-oriented person. Ever willing to assist anytime. Courteous, patient and knowledgeable on his job. He will be a great asset to your company and at any. Im pleased and thankful of all his help. He sells through humor and it works all the time! Good luck!

I rented a unit today and feel like I'll be safe and have no issues. Jesse was a lot of help!

Unfortunately I had to cancel my storage early because of life changed but whenever I need a storage place this would be the place because the manager, Jesse is very thorough with the paperwork and friendly and helpful; not only that the Public Storage place is much cleaner and more secure than any of the other places that I have used for storage. This is "The Place" to keep your storage; just please save me a space for later! Thank you! Lois C.

Great place to store your stuff! Employees are very helpful and nice. Very clean and safe area.

Needed Storage at the Last Minute.Got a Great Move In Deal.Was Assisted by Jesse.Was Very Friendly and Proffesional.Ask for Him

Great location and clean facility. Jesse provided great customer service.

Jesse was awesome and really helpful

Went in and bought packing supplies, gentleman named Jesse helped me out. Very excellent customer service.

Been doing business here for 3 years. Super clean. Staff is great. Ask for Jesse.

Clean area good to storage place

Nice clean facility. Bathrooms always clean. Nice friendly staff.

The convenience and location got me to chose this site in Austin. The site and staff were excellent in providing me with what I needed for my short term storage needs.

Service was great. Jrsse was great

Haven't moved my stuff in yet and just completed my first month working with the team but everyone was polite and well-informed, made the sign-up easy. I'm looking forward to working with the team more as I finally get moved in.

Good comfortable storage with reasonable cost . like that 1$ per first month concept but did not like the concept of billing for whole month if it is after 7th.

Jesse Was Great ! He Even Took My Boxes Out to the Car! Now Thats Service !!!

Great intro! Kim was very helpful and pleasant to work with and very informative.

Went in today to grab a few things since I'm moving. Was promptly greeted and assisted by Jesse. Excellent customer service and very friendly. It can be hectic at times while moving, and to get the type of help I did today took a little pressure off. Awesome experience. Thanks, and I look forward to coming back!

It sure seemed "climate controlled" when we moved in, in January. Not so much when we moved out at the end of May. But it was a great price for a huge storage facility! The elevator is EXTREMELY slow, but all in all it wasn't bad.