Public Storage Self-Storage Units at 5220 W Highway 290, Austin, TX

The property manager at the 290 location is excellent! Her name is Kassie, and she helped me secure exactly what I wanted and at a very reasonable rate.

Easy seamless to get started very clean units. Good location. The manager of the site called after a few days of renting there to make sure it’s all good, which I really appreciated

This location has been let to run down. The lights in the hallway outside my unit have needed to be replaced for a year. There is always trash in the driveway and around. The so-called 'climate controlled storage' is less than desirable. Some of my items rusted and had mildew on them. I had to throw away 2 expensive wool oriental rugs that had been eaten by insects. Prices are high and constantly going up. It used to be much better when staff was available, but covid changed that. Now, it is a game of wills trying to talk to someone. People forget to put the carts back, making it difficult to move your belongings in or out. Customer service and any personal attention is a thing of the past.

If I could give less than 1 star, I would. My items ended up covered in mold and it’s been broken into multiple times. The worst part is that after the most recent break in, they raised my rent by $100! They don’t even have carts available anymore. Extremely unhappy and disappointed. You would think that paying over $600 a month would provide some level of security to make sure no one breaks in and steals your stuff…apparently not.

This is perhaps the best storage facility I've ever had the pleasure of doing buisness with. And it was all do to the wonderful and beautiful PM Kassie. She answered all my questions was very knowledgeable, informative , and very polite. Thank you Kassie for a wonderful experience. Highly recommend Public Storage out on 290.

Ms. Kassie gave me the best help when my locking system on my gate was placed on incorrectly. She changed it to help me lock my storage. Shout Ms. Kassie on 01/11/2025 2:50 pm

Public storage kept emailing me to leave a review, so here’s my review in one word - ROACHES 🪳🪳🪳. I was in the process of moving in on a Friday afternoon, when the movers and I noticed live roaches in the hallways. There was no onsite office with actual people to physically monitor the problem, only a self-service kiosk that connected you to a help agent remotely. The lady I spoke with was empathetic and told me they would get pest control out by the next day to re-treat that area. I received a follow-up call from Shana, the property manager at another public storage location, who said she would ask her boss to transfer me over to another building. Late Saturday afternoon (around 4pm) I went back to the unit and still found live roaches in the hallway. I’m not sure if the additional pest treatment actually happened, or if the infestation was just too massive for it to work. By that point I did not want to wait around for a property manager’s boss to respond to an email during Monday working hours - I needed to get out of there ASAP. I moved out that Sunday, just 2 days after moving in. Obviously I’m extremely disappointed in my experience at Public Storage. I did ask for a refund and compensation for having to use movers twice, so I will update this review with how that goes. Thanks for reading! P.S. My experience with the app was also terrible - Public storage has QR codes at the entrances telling you to download the app so you don’t have to use your access code every time to get in. I would stand in front of the elevator, or right at the very entrance I was trying to unlock, and the app would insist that I was “out of range.” I just used the access code every time.

I rented here for about 15 months. The facility is nice and I felt safe leaving my items there for an extended period of time. The front office does not have someone working there at all times, but they have a video chat computer that allows you to connect with someone immediately. The in-person staff I did come across were extremely nice, especially Troy, who was able to help me out with a problem of my own creation. I would absolutely rent here again.

There is a cockroach infestation in this building. I would not recommend renting here because the cockroaches will infest all of your stuff

Absolutely disgusting amount of dead and alive roaches. The place is absolutely infested.

Update 10/24 Andy and Shanna have been extremely helpful in addressing several of these issues. Even though they are not on site, they have been super super helpful ****************UPDATE******************** I left my original review 8 months ago. Here to report, things continue to get WORSE!! No dollies, no access to trash, more broken doors and even no electricity a few times. If no electricity, no access into the building. And it is never when there’s a power outage in the area. Oh and did I mention there’s now a deadbolt on the restroom?? Forgot even washing your hands after being at this disgusting place, even if you could get into the restroom, there is NO water in the sink, no soap, no paper towel or toilet paper. There is never anyone on the premises, no dumpster or trash available. Unless they accidentally forget to put the lock on, then trash is everywhere and it looks like dump. The doors of the units break all the time. The bathroom is always out of order. I constantly speak with others I see here and hear of units being broken into. There are cameras outside only so nothing can be done. The place is horribly maintained. Forget trying to get help with any issues, you can only speak to the kiosk with a computer. **Edit** I have tried calling and speaking to someone and receive no help. Bathroom is still “out of order” after being told a work order was put in. There was even an employee in the office who refused to answer the door. I was still there when she left, she claimed it was her first day but she has been seen many times over the past year.

Thank you Andy for the great customer service!

Appreciate Andy’s help. She keeps the place spotless.

Andy was so kind and helpful when I needed a unit! I highly recommend this location and make sure you ask for her!

Andy does a phenomenal job running her property

The place was clean, and Andy on the staff was friendly and able to answer all of my questions.

I would recommend not using this location. There is no office so you cant get any assistance. The phone number just redirects you to different location, they don't answer or return your phone call. I scheduled my move out for the end of April through the app and cleared our my unit and returned keys before that date. Two months later I am still being. Their online chat is a robot that cant assist you with anything. There is no way to get any help and they just keep trying to charge me. I just want to speak to a human employee ***update District manager called me after seeing this review. She was very helpful and refunded my money. I would use this service again but i would recommend picking a location where there is a physical office and employees who can assist you.

We discovered today that one of the two units that we rent at this location was broken into between Wednesday evening, May 8 and today, Saturday, May 11. Many items were stolen. A two-tiered Craftsman tool chest filled with tools collected over the years, as well as my set of sterling silver flatware that I have collected over many years and which was given to me by my mother and grandmother. There are many boxes of precious items missing as well. The lock on our unit had been tampered with and everything in the unit was gone through. We have insurance through PS, but it only covers up to $5000 with a $500 deductible and the items stolen will total more than double this amount! We are angry and feel that Public Storage bears responsibility. Curiously, the two units that we have rented are on different floors at this facility, and earlier this week, the entry codes were “switched”, denying access to us. Hmmm.

Thank you Jesse! You guys are the best.

This is now a self-service location. No one is ever on site. Go to a location that has an actual property manager.

Jesse was outstanding. Explained everything in detail and gave me a tour before I moved in. Highly recommend.

Jesse helped me find the perfect unit. Five stars.

Jesse is the ONE to talk to! Most outstanding customer service possible! Always prompt and eager to help in any and all circumstances! I stayed with this public storage location strictly because of Jesse and his help! Jesse for public storage president!!

Jesse Helped Us Out Today.5 Star Service & More

Jesse Was Very Helpful in s Tough Situation.Even Stayed Late to Get Us the Right Unit.Very Much Appreciated

Jesse Was Such a Big Help Today .He Got me Situated Really Fast..Highly Recommend.Ask for Jrezse

Jesse is a Very Good Manger and Got Us a Great Move In Deal.Clean & Secure Property.Highly Recomend!

It's a great place and they have great customer service. Jesse was a big help

Cele gave me experience. Very polite, great attitude and easy to get along with!

Jesse really nice manager. Was supper helpful and work with me after working time

Celeste was very helpful answering all my questions! I can’t wait to use this facility and refer many friends and family!

Jesse Was a Big Help Today, he did go out of his way to help us out, we had to modify information and kios was of little help...good thing we found Jesse onsite and he was able to resolve issue right away...don't understand why onsite office was closed...we need it...get someone onsite !!!!!

Cele was so helpful made the process so easy! Such a nice girl !! Definitely recommending family and friends !!!

Jesse at Public Storage was so incredible kind and helpful! From our phone conversation to the final booking confirmation it was a breeze. He was so communicative and helpful and made me feel relaxed that I got the perfect unit for me. Highly recommend this location, close to the highway exit.

Property is nice and clean. Celeste and Jesse have always been very attentive to my needs.

Great service, Jesse helped me pick a unit and was amazing help. Clean storage and very secure. Will definitely use if needed again.

I Am Very Happy with my Experience Here at Public Storage on 290.Jesse Has Always Been Very Helpful.Thank You

Jesse is Always Helpful & Great to Deal with. Highly Recomend

Jesse had really great customer service

Jesse was very passionate and patiently addressed all my concerns as a first time public storage user. He made the move very easy and smooth!

I have had my storage unit for a while now and love the convenience and cleanliness that this place offers. Jesse is wonderful, he is always very professional and courteous. He has also been super understanding and helpful when I got behind.

Manager Jesse was extremely professional and very helpful. The facility it’s very clean and the units and very nice!

Jesse the property manager is awesome! He has provided me great service and I’m thankful for the amazing customer service today!

Really friendly staff and clean facility!! Great experience, would highly recommend!!!

Jesse was friendly and knowledgeable!

Just moved out and needed a storage unit to rent until I get situated. Went in for some help and was greeted by Jesse. He was very friendly and informative. Provided me with all the info I needed and will be returning to get a unit for my things!

I must say...I am more than impressed with the professionalism and attentiveness of Jesse. I work a bunch and sent my kids to get a 24 accessable unit. He gave us the best choice possible and explained the pros and the cons about 24 hr access. We got the last spot available...smaller than I was hoping for but I know he will help me get on a waiting list for the larger 24hr units. I love that they have auto draft without hidden charges or surprises. I also want to thank the owner for keeping it clean and secure with lots of lights and cameras. Jesus even does a walk through for suspicious activity. Thank you in advance.

This place has gotten so expensive! Up 60% in the last year! Go somewhere else

Jasse was very helpful ,professional every time answer my call I very satisfied with his help and cooperation. Thanks Jesse.

Great service from Jesse. Will return and highly recommend.

Rented a Unit Here on Hwy 290. Bit of a Mix Up But Jesse the Property Manager Quickly Resolved the Issue.Highly Recommend

Jesse was wonderful and so helpful! The whole move was smooth and he’s super nice!

The storege room is old. Very dirty nastey smell. the fat G in the office who is the manager is as usefull as the worn out chair he was planted on. My partner stores in here and his rate dubbled. We ant get no phone call or nothin about it.

Jesse is the Best.Was Very Helpful.Move In was a Breeze

Jesse is amazing! Incredibly helpful and definitely someone you can trust to get you squared away with all your storage needs. He took the time to listen to what was needed and made sure all was done to make this customer very happy! I have been a customer for twenty years and wouldn’t go anywhere else thanks to Jesse and his professionalism.

Jesse (Mgr) went above and beyond to assist me Been an customer for 5yrs

Shanna helped me today and she was wonderful. Jesse the property manager is a kind caring man that knows everything about storing.

Jessie was really helpful. Whenever we need extra storage this is the place we use.

Jesse was a huge help in a very difficult situation! Excellent service!! Highly recommend!

I visited this location twice, once to evaluate and once to shop their extensive collection of supplies. While we ultimately rented elsewhere, it’s obvious this is a class operation in terms of policy, facility, and security. Special appreciation to Jesse who was friendly, informative, and went far out of his way to help me when I was trying to fit too many supplies into the car space available. He made it work!

Jesse was super helpful for my first time renting a storage place! Friendliest worker ever and was very thorough with explaining things! Recommend coming for a for storage unit!!

Jesse is a Amazing person in general I would recommend this storage units to my family and friends because of the amazing customer service and support.

An excellent facility that is conveniently located off 290 in addition Jesse is a pleasure to work with in every aspect while providing the customer service that I appreciate and enjoy no matter how my day is going... A+

Jesse very helpful and very nice experience

Jesse was A Very Big Help for us getting situated with our move in...that's why he got 5 Stars

My mother died in January, and left me with a lot to clean up. The storage unit has been one of the most difficult problems for me. If not for the stalwart service of jesse at public storage, I would’ve lost my mind. Jesse is total upper management material, I really hope public storage knows what they have in him.

Came in for prices on some smaller units. The manager Jesse was super helpful.

Jessie is a great property manager!! This is your go to spot for storage needs!! Thanks!

Jesse provided excellent service on a complex issue.. fully support using this public storage for your storage needs.

Jesse was a big help ! Needed a storage very last minute, Jesse was extremely helpful and made it happen . Thank you so much !!

Jesse and James Helped Me With Fast Professional Service.Would Recommend.Eady Process & Easy Access

I’m just grateful for the help and service that Jesse the site manager provide us. Really appreciated. 5 stars to this type of management.

Jesse was really helpful, quick and easy

Jesse Helped Us Out With a Company Unit.Very Thorough & Profesional.Convenient Location Too.Highly Recommend

Jesse was great! He helped me get a bigger unit. He was very friendly! Great customer service!

RJ was helpful in attaining my new larger unit. Much appreciated 👍

Very easy experience today, Jesse was a lot of help. Got a great deal too!

Thanks for a year of great service and the workers this morning Jesse and Stephaine

Good location and clean facility. The Manager, Jesse, was super helpful. I needed to upsize my unit and he quickly showed me larger units and was upfront about pricing. Very kind and professional.

Muy buen trabajo y repetuoso el señor jesse . fue muy amable con el trato personal . me gusto este lugar y lo recomiendo. Tiene ac que es muy importante para las cosas que guardas . muy bueno para guardar tus cosas

Jessi was amazing. He helped me with every aspect of my rental and made it an amazing, seemless, and enjoyable experience.