Public Storage Self-Storage Units at 2301 E Ben White Blvd, Austin, TX

If I could I would give it a zero. I used this place for a couple of months and immediately moved my stuff out because homless people broke into the building and we're getting drunk inside and gave my wife a hard time which I drove like a race car driver to go protect her. No one is never there .

I was robbed! Someone removed my disc lock and replaced it with another disc lock along w/ a Public Storage sticker. I had to pay for a locksmith just to get into my own unit to find lots of missing items. I met several others who this happened to, all on the 3rd floor.

Very helpful and clean

This is the worst storage ever! They say you can get in the units at 6am but we get there at 8am the system is DISABLED. Codes are always changing. We call and no answer and office is supposed to be open. They also NEVER answer and they are never there when the office opens.

Lisa was amazing. Such a big help with my move in.

This is the worst storage unit. Elevator is always broken! Price is always going up! Terrible service! No one gives a crap! Trash place! They have RATS! They will cut your lock even if your on auto pay! Upper management is nonexistent! What do you pay for?

Thank you Izzy for the fast move in and wonderful service.

Thank you Izzy for helping us with the claim process, and for caring about our belongings like they were your own.

Shout out to Izzy for great customer service! She was able to get me some needed documents, provide info on how to get things done, and help out with a rent increase issue super quickly and efficiently. Thank you, Izzy!

They have had an elevator broken for almost 5 months, now the other one is broken, they "lost the keys" or they were "stolen" according to the woman we spoke with. She said they didn't know when we would have access to our unit. Not the first time this has happened here. I would stay away from this place. As soon as we get access tomorrow stuff, we are cancelling, and demanding a refund.

I had a financial crisis and Izzy helped me right away. Thanks Izzy for great customer service!

Had my unit for less than 6 months and it was "tampered with" aka BROKEN INTO. Luckily nothing was stolen but a new lock was put on. Management was less than empathetic about it. Immediately removed my stuff and cancelled. Not sure if it's the location or what, but not worth the risk.

Thank you Izzy for staying to help me with my move in after hours.

First off the cleanliness along with the welcoming and up to beat personality of employee Isabel (keep up the awesomeness) allows me to feel that my business I bring is honored, valued and respected showing that I can trust this company, the location on E.Ben White to be exact, with my personal valuables and be of peace of mind as I continue to proceed with life. Thank You Public Storage and shout out to Isabel for always going the extra mile to keep happy satisfied customers. -Austin Texas

This Public Storage has been one of the best storage place I have ever used. The staff is nice and friendly.

Thank you Izzy

Izzy was incredible - she made the entire process very easy and clearly cares a lot about customer happiness. Had a wonderful experience with Public Storage.

Cynthia is amazing, very knowledgeable and professional, she answered all my questions and was very helpful. Thanks again Cynthia!!!

Thank you Izzy for the help with the door this morning, also being very upfront & informative. You really know what you're doing.

CAUTION when you reserve through their online deals! I recommend you pay for it the day of. If you don’t someone else can get your unit. I updated my reservation that I did not pay the day of, the system said it was available for the updated date. I visited the store as the link to pay was not showing in the email. When I arrived the manager said the unit I reserved was not available and the unit he showed on his system did not contain a promotion. I tried contacting all the Public Storage numbers and nothing was working. The kind manager phoned them from their desk phone and told him they couldn’t do anything for me, as the reservation was canceled. Something happened that my reservation was cancelled! The manager was so kind and tried his best to honor the online promotion but was unsuccessful. FYI customer service will NOT honor the online promotion! I had to then book another online promotion to a different location but that location the manager was not on site to help me pay, as again the link to pay was not showing in my email, get my unit and passcode. I then, contacted the customer service number which it worked and they could not do anything for me as well! They said I had to visit another property and physically get help. The Customer Serivde Rep. could only help via phone only if I canceled my reservation, which cancels the online promotion! My only option was to visit another location and still the manager could not help me either. The online reservation showed that I had to pay at full price. The manager at that other site, then contacted customer service again and finally they could help! This property site the air conditioning only is working in certain areas! The doors are propped open during operation hours and the top of the units are covered with thin wiring that anyone can climb up and break in.

I'm sorry to say that it was NOT a pleasant experience. I made a reservation via phone, and upon arrival the Elevators were damaged, the main doors were Open. There was no one answering, and when I called to request a change there were NO answers, they told me that I had to wait the next day to be attended to. They told me to use the stairs and I had a move with a 27-foot truck. Many people arrived and had to leave because there was no way to enter the different levels because the elevator was damaged. Several of them arrived and showed their annoyance at seeing that the elevator had been damaged for days.

Izzy took her time and helped me with everything I needed. Great experience. Thanks in a big part to Izzy!

I have been unable to access my storage United. I tried to get in on Sunday, July 7th, and Monday, 8th, but Both elevators are down. They put up a sign that says: “Use the stairwells to access your units”. However, we couldn't use the stairs because the door to access was locked (The door is designed to go out, but not to go in) This situation is causing me to lose money and my job. I can not access to the tools I need for my job and I also I need them to travel to another state. This is unacceptable, they have to do better. Today July,9th, the elevator still doesn't work. I reported it to customer service, they explained to me they are going to place an order with the maintenance team, and that the elevator might be fixed in 72 hours. I am beyond disappointed with this situation.

I’ve been broken into twice. The second time other units including mine were hit. They never fixed my unit from the first break in even though I reported it to them. Another time the “climate control” air conditioning broke in the middle of summer and they never notified anyone and I only learned about it after getting to my unit. It ruined vinyl I had stored there. Also there is hardly EVER a property manager on site and no one ever answers the phone. I told them I was moving out and the day..the day of they had the sliding doors locked even though it was the “supposed” hours and I had to reschedule the movers losing more money This place is trash. If you value your time and money and belongings go elsewhere

Reanna treated me kindly. Great facility.

Reserved and paid for my storage 6/29 with the purchase of a lock. When arriving there on 6/29 alot of people trying to get in as sliding door were not opening was unable to access my storage. Unhappy with this!!!😡 my vehicle full of stuff very pissed!!!

Thank you again to Gracie, for all the help. We great appreciate it!

There have been alot of problems at this unit with elevator reliability and air conditioning. However when Gracie is on site she does everything she can to resolve the issues.

Reanna is by far the best. Helped me with all my needs.

Gracie was such a pleasure to work with. She really helped us out in a pinch. Thank you.

La señora Gracy W me ayudó y me cayó muy bien me ayudó en todo lo que necesitaba y es muy buena ! Más señoras como ella !

i went to go look for a storage and the lady Gracy W was such a good lady so cool and kind! If you ever need help she’s the one who can help you she’s awesome so funny love her !

THE WORST STORAGE IN AUSTIN. Do not leave your stuff with them, no matter how good the deals sound. My door has been bent in since April 28th, it’s now May 6th and they have YET to get the door fixed or repaired or call me back for an update. Radio silence! I can’t open the door at all. I HAD to pay rent for May even though I still can’t access my unit. When I say they do shady business, I mean.. they do SHADY business.

Thanks reanna. Really polite staff.

Gracie was fabulous! I had fallen behind on my payments and my unit had been locked but I had just gotten the money and paid. Gracie was very empathetic, she gave me my options and helped me process the payment for a new lock. She served me with a great and upbeat spirit. I would recommend Public Storage to anyone just because of people like her!

I had a wonderful experience with manager Reanna. She helped me get everything figured out for my account.

I was in a desperate need and I was so relieved when I arrived Reanna greeted me with a smile and such hospitality!! She calmed me down, made great suggestions, and even offered me insurance to protect my property. People as nice and helpful as Reanna are rare treasures!!

This facility is really starting to turn around! Great job to managers Reanna and Gracie.

I have nothing but good things to say about the director of this facility, who went above and beyond to reach out to me to discuss the issues I had experienced while in this facility. She took what was an unpleasant experience and turned it around. All business probably find themselves with an unhappy customer at one point for something, whether their fault or not, and there are so many businesses that really don’t take the time to listen or care to try to make situations feel better but this one did.

The managers there have to do split shifts at different properties, so they are only there during certain times of the day. They also got the bathroom up and working again. Reanna is a pretty good manager there, and so is Celeste and Jessica.

No one is ever at the office during advertised business hours. No one ever answers the phone during business hours. My lock to the unit was changed without my knowledge and I’ve been unable to access my things so that I can move into my new apartment going on 48 hours now. I’ve called over 10 times across the past 2 days and still no luck. Wouldn’t rent from a Public Storage ever again.

Worst manager and worst service I have received from any manager at any storage place ever. Very incompetent person! I’m surprised she still even has a job there, then on top of that as a manager!!!! I have used many different public storages and this one by far has been the worst one. I do not recommend this location especially because of the poor management! Stay away at all costs!

This place is cheap for a reason. The property manager is only on-site half the time because they have her scheduled at other properties. Additionally, if the lock they provide you fails and you get locked out of your unit through no fault of your own, they will not help you. They will tell you to either hire a locksmith of your own or fill out a paper form and wait over a week. They finally resolved the issue after 12 days but it's ridiculous that it took that long. Also, I ended up renting two storage units because my first one was too small and I wanted to move to a bigger unit. Should be easy, right? Nope. The app that Public Storage uses glitches when there are units on more than one floor in the same building. Cheap and lazy. Finally, crime rings are known to hit Public Storage complexes because they're lax on security and customer service. Based on everything I've seen, this place will probably be next. Worst experience I've ever had. I'm taking my business elsewhere and you should too.

RIA- Gave Amazing service, very friendly, gave exact details and helped me find the perfect storage unit for my item!!!

Thanks to Priscilla she made it easy and was very helpful she was the best thank you!

I truly enjoyed having Ms. Priscilla assisting me with my purchases of boxes & lock. I was having a stressful day, so having someone with such a pleasant attitude, made my experience less stressful. I appreciated it!

Priscilla helped us find the perfect unit for us & made our move in experience easy. Thank you Priscilla!

Reanna was a huge help. Facility is really clean as well. She was so nice.

Priscilla and rheanna are amazing .I was locked and Priscilla TALKED TO ME ON THE UNTL rheanna came and saved me from being locked out ...THANK YOU THANK YOU... GOD BLESS YOU LADIES !

Adela was great thank you

thank you to susy Quick service & very trustworthy. Worked with susy on a quick fix on my storage she was very nice & she was able to get it fixed very quickly. I would trust and recommend susy for any future problems, thank you susy ,good job ⭐️ ……..marco segura

So unbelievably disrespectful and unprofessional. I asked the property manager for help with a lock out (as directed to do from the website…) & he immediately had an attitude, was very dismissive on the phone, and assured me that him doing his job was a “courtesy.” A polite “no” would’ve sufficed but he was just weird and rude.

Great price and location; Richard at the office was a big help in figuring out what size to get!

Office is never staffed, they removed the carts Can't get a hold of them through the phone

Storage unit on 3rd floor was broken into, twice. Not much help from employees. If you want to keep stuff here I suggest buying the extra insurance.

Richard was very helpful and attentive with all the questions I had and helped me switch storages with no problems

My storage unit that I share with my brother has been broken into more than 4 times in the span of 1 year. Thankfully there was nothing there of extreme value

I’m giving Stars and that is for Dawn who recently helped us as much as she can. This is not her property so I won’t hold her accountable for the lack of support, communication from this location. They have been through many people and untrustworthy people. There is no monitoring of this site at times no patrols are being done. The place is dirty it is not being taken care of obviously. Our storage unit was broken into had to call the main number in order to get things done. The door to the stairs was taped off. The stairs are still taped off due to I was able to pull the door open. There is no cameras on that side. Found marking on other storage units and other people are not aware of their units being broken into. Like I was because had they been monitoring the location they would have noticed the damage to my unit and noticed it was broken into. Something needs to be changed, I’ve been going daily since then walking the property and I’ve seen homeless people I’ve called APD and reported it Hopefully they get tired of me calling and do something about this…..

Dawn was patient and very helpful.

Dawn is awesome

We highly recommend you speak with Richard at this location. He was extremely patient and helpful with all our questions. Will definitely ask for him if we need to rent a storage with this company. Thank you again Richard for all your help!!

Dawn.

I rent a unit here and overall my experiences have been great. Richard was great to work with and answered all of my questions regarding billing. He was very transparent about everything and there were no surprises. The facility is clean and climate controlled. The app works great for getting in and out. I recommend this facility to anyone looking for a safe place to store things. One note though is to bring your own cart as they are sometimes in use by others.

Richard at Public Storage, 2301 Ben White, Austin, help us so much in switching units. When I went to the site, Richard found a unit for us that was on the same floor and made things easy! Thank you, Richard!

Richard and Dawn are awesome

Jessica was very helpful in helping me end my rental. She deserves 5 stars but the facility was not as clean and well maintained as when I moved my stuff into the unit, so I’m giving the building 4 stars. Also only one cart for the whole building. There used to be more.

We recently had to move because our unit had been infested with rats. We have a prison ministry and store fleece material and yarn to teach crocheting and sewing. We found 3 dead rats in our unit, and were told by management that they were “looking into the problem.” We had no food or water in our unit, so they must have been getting it from somewhere else. Cleaning the unit out was nasty! And management didn’t seem to be too concerned.

Thanks to Jessica who works there for always being really nice and helping me out when I need it.. never had a problem.. I feel safe having my stuff in this storage.. thanks again Jessica

The Dawn of a new era. I had a very pleasant experience with excellent customer service.

The gentleman working was very helpful and friendly. He made the process very easy and quick

Doors are locked, and employees are inside but wouldn't open for customers. Don't answer the phone. Beware of rats!!

ABSOLUTELY THE WORST! * ONE cart only and they have it hidden in the office * There is almost NEVER anyone in the office for assistance * No access to restroom Here we are with a huge truck and trailer and we have to unload everything one by one because carts are a “ courtesy “ per customer service. I wasn’t able to even speak to a manager or leave a formal complaint all that can be done is have my account noted. GO TO CUBE, they are so much better!

Shai is very friendly, helpful and super polite giving great customer service i recommend going to her

TARAH WAS THE BEST I TOLD HER EXACTLY WHAT I NEEDED SHE GOT ME TOGETHER REALLY FAST MADE SURE I WAS GOOD WITH THE SIZE OF THE UNIT SHE DEFINITELY WAS SO HELPFUL HER CUSTOMER SERVICE WAS EVERYTHING THANK YOU SO MUCH FOR YOUR HELP

Tarah was so helpful, kind and patient when my friend and I had questions that needed to be answered. Deserves 5 stars from me.

Store was clean and Richard was very helpful.

Came in to purchase a unit today. Got a great tour and explanation of the facility and operation from the property manager on-site (Richard). Very thorough and helpful with needs and what would work best for me. Greatly appreciated. Thank you, Tony Glenn

Stored my stuff here for only one month and came back to find rat droppings all over my belongings. Very disappointed as this has never happened to me when I’d store my things at any other public storage location. Beware of this location as the rats are definitely here.

Made an online reservation with wrong date and unit size and had a small bit of trouble canceling the reservation it was able to make to corrections needed with the help of Richard who called me moments after completing my rental transaction. Richard was super helpful, professional and friendly. Feeling good about renting at this location.

Nice people doing good work keeping it clean.

I traveled there last month to get get some things out of my brother's storage unit, who had recently passed away. Richard helped me out while I was there. He went above and beyond to assist us with accessing the unit and transferring the unit to me, etc. I really appreciated his help.

Dawn went above and beyond to help Mr try to get access to my unit and was very happy and helpful while doing it so I hope she goes far in this business

We have spaces for years, went to complete applications for adding 3rd storage, and was told i can not we have only 10 minutes, there was no one else there but some lazy dude had nothing else to do can not help me, either you are open for business or not, lazy staff, could have taken 5 min, an he could still have 5 more minutes to do nothing and get paid, what a loser.

Richard was amazing. Great service, efficient, and well spoken. Give this man a raise

Richard was very helpful

The property manager Sumatra at the 2302 Ben White location was extremely helpful and really easy to talk to. She walked me through the entire process without any issue. I would definitely recommend this location!

The entire process of securing a storage unit was easy. Then came move in day and it was somehow even easier paired with a pleasant experience! Sumi made the entire process smooth and provided some of the best customer service I’ve ever received. Clear instructions, ensuring I understood each step all while being incredibly kind and personable. I cannot recommend using this location and Sumi’s customer service enough!

Smoothest check in of a storage unit I ever had. Sumi was great! She went over everything with me and was the reason everything went smooth and quick . Answered all my questions . Unit was clean and ready for me . Highly recommend!

Christina was very helpful, and answered any questions we had for her. Nice people and clean environment

Fast service ,nice people,clean place.

Sumi was great!!! Very easy!

Sumi helped us get set up with 2 different storage units and anytime we needed help with something during our time here. She went above and beyond every single time. It was pleasure renting our storage units from her during our time here.

I signed up and got the first month for $1 deal. Before I could pay the next month's rent, they raised the price $15/month. Super shady.

Sumi was so nice and helpful! She ended up not having the right size unit for me at her location, but she hooked me up with a unit at the property next door that ended up being a lower cost and had a special going with a discount on the first month! She answered all of my questions, and gave me all the information I needed to access my unit. I recommend this place for all your storage needs!

Super friendly very helpful Adela was very patient with me had no idea what size of storage unit wanted she explained to me the amount of things I can store be at one bedroom two bedroom and so on. helpful with the security system let me know that is being watched 24 hoursS a day The access times information was given to me and suggested that download these public storage app to make it easier for me tO access the doors and elevator what a great help the app is recommend it also recommend this public storage location. Adela is one of a kind superstar thank you for much of your help

Sumi was an absolute delight! She helped me through the reservation process, finding a unit that would work best for my needs, even though that ended up being at a different location than she manages. Completing the lease online was pretty easy.