Public Storage Self-Storage Units at 2301 E Ben White Blvd, Austin, TX

First off the cleanliness along with the welcoming and up to beat personality of employee Isabel (keep up the awesomeness) allows me to feel that my business I bring is honored, valued and respected showing that I can trust this company, the location on E.Ben White to be exact, with my personal valuables and be of peace of mind as I continue to proceed with life. Thank You Public Storage and shout out to Isabel for always going the extra mile to keep happy satisfied customers. -Austin Texas

This Public Storage has been one of the best storage place I have ever used. The staff is nice and friendly.

Thank you Izzy

Izzy was incredible - she made the entire process very easy and clearly cares a lot about customer happiness. Had a wonderful experience with Public Storage.

Cynthia is amazing, very knowledgeable and professional, she answered all my questions and was very helpful. Thanks again Cynthia!!!

Thank you Izzy for the help with the door this morning, also being very upfront & informative. You really know what you're doing.

CAUTION when you reserve through their online deals! I recommend you pay for it the day of. If you don’t someone else can get your unit. I updated my reservation that I did not pay the day of, the system said it was available for the updated date. I visited the store as the link to pay was not showing in the email. When I arrived the manager said the unit I reserved was not available and the unit he showed on his system did not contain a promotion. I tried contacting all the Public Storage numbers and nothing was working. The kind manager phoned them from their desk phone and told him they couldn’t do anything for me, as the reservation was canceled. Something happened that my reservation was cancelled! The manager was so kind and tried his best to honor the online promotion but was unsuccessful. FYI customer service will NOT honor the online promotion! I had to then book another online promotion to a different location but that location the manager was not on site to help me pay, as again the link to pay was not showing in my email, get my unit and passcode. I then, contacted the customer service number which it worked and they could not do anything for me as well! They said I had to visit another property and physically get help. The Customer Serivde Rep. could only help via phone only if I canceled my reservation, which cancels the online promotion! My only option was to visit another location and still the manager could not help me either. The online reservation showed that I had to pay at full price. The manager at that other site, then contacted customer service again and finally they could help! This property site the air conditioning only is working in certain areas! The doors are propped open during operation hours and the top of the units are covered with thin wiring that anyone can climb up and break in.

I'm sorry to say that it was NOT a pleasant experience. I made a reservation via phone, and upon arrival the Elevators were damaged, the main doors were Open. There was no one answering, and when I called to request a change there were NO answers, they told me that I had to wait the next day to be attended to. They told me to use the stairs and I had a move with a 27-foot truck. Many people arrived and had to leave because there was no way to enter the different levels because the elevator was damaged. Several of them arrived and showed their annoyance at seeing that the elevator had been damaged for days.

Izzy took her time and helped me with everything I needed. Great experience. Thanks in a big part to Izzy!

I have been unable to access my storage United. I tried to get in on Sunday, July 7th, and Monday, 8th, but Both elevators are down. They put up a sign that says: “Use the stairwells to access your units”. However, we couldn't use the stairs because the door to access was locked (The door is designed to go out, but not to go in) This situation is causing me to lose money and my job. I can not access to the tools I need for my job and I also I need them to travel to another state. This is unacceptable, they have to do better. Today July,9th, the elevator still doesn't work. I reported it to customer service, they explained to me they are going to place an order with the maintenance team, and that the elevator might be fixed in 72 hours. I am beyond disappointed with this situation.

I’ve been broken into twice. The second time other units including mine were hit. They never fixed my unit from the first break in even though I reported it to them. Another time the “climate control” air conditioning broke in the middle of summer and they never notified anyone and I only learned about it after getting to my unit. It ruined vinyl I had stored there. Also there is hardly EVER a property manager on site and no one ever answers the phone. I told them I was moving out and the day..the day of they had the sliding doors locked even though it was the “supposed” hours and I had to reschedule the movers losing more money This place is trash. If you value your time and money and belongings go elsewhere

Reanna treated me kindly. Great facility.

Reserved and paid for my storage 6/29 with the purchase of a lock. When arriving there on 6/29 alot of people trying to get in as sliding door were not opening was unable to access my storage. Unhappy with this!!!😡 my vehicle full of stuff very pissed!!!

Thank you again to Gracie, for all the help. We great appreciate it!

There have been alot of problems at this unit with elevator reliability and air conditioning. However when Gracie is on site she does everything she can to resolve the issues.

Reanna is by far the best. Helped me with all my needs.

There’s never any complimentary trolleys available making it so inconvenient to move.

Gracie was such a pleasure to work with. She really helped us out in a pinch. Thank you.

La señora Gracy W me ayudó y me cayó muy bien me ayudó en todo lo que necesitaba y es muy buena ! Más señoras como ella !

i went to go look for a storage and the lady Gracy W was such a good lady so cool and kind! If you ever need help she’s the one who can help you she’s awesome so funny love her !

THE WORST STORAGE IN AUSTIN. Do not leave your stuff with them, no matter how good the deals sound. My door has been bent in since April 28th, it’s now May 6th and they have YET to get the door fixed or repaired or call me back for an update. Radio silence! I can’t open the door at all. I HAD to pay rent for May even though I still can’t access my unit. When I say they do shady business, I mean.. they do SHADY business.

Thanks reanna. Really polite staff.

Gracie was fabulous! I had fallen behind on my payments and my unit had been locked but I had just gotten the money and paid. Gracie was very empathetic, she gave me my options and helped me process the payment for a new lock. She served me with a great and upbeat spirit. I would recommend Public Storage to anyone just because of people like her!

I had a wonderful experience with manager Reanna. She helped me get everything figured out for my account.

I was in a desperate need and I was so relieved when I arrived Reanna greeted me with a smile and such hospitality!! She calmed me down, made great suggestions, and even offered me insurance to protect my property. People as nice and helpful as Reanna are rare treasures!!

This facility is really starting to turn around! Great job to managers Reanna and Gracie.

I have nothing but good things to say about the director of this facility, who went above and beyond to reach out to me to discuss the issues I had experienced while in this facility. She took what was an unpleasant experience and turned it around. All business probably find themselves with an unhappy customer at one point for something, whether their fault or not, and there are so many businesses that really don’t take the time to listen or care to try to make situations feel better but this one did.

The managers there have to do split shifts at different properties, so they are only there during certain times of the day. They also got the bathroom up and working again. Reanna is a pretty good manager there, and so is Celeste and Jessica.

No one is ever at the office during advertised business hours. No one ever answers the phone during business hours. My lock to the unit was changed without my knowledge and I’ve been unable to access my things so that I can move into my new apartment going on 48 hours now. I’ve called over 10 times across the past 2 days and still no luck. Wouldn’t rent from a Public Storage ever again.

Worst manager and worst service I have received from any manager at any storage place ever. Very incompetent person! I’m surprised she still even has a job there, then on top of that as a manager!!!! I have used many different public storages and this one by far has been the worst one. I do not recommend this location especially because of the poor management! Stay away at all costs!

This place is cheap for a reason. The property manager is only on-site half the time because they have her scheduled at other properties. Additionally, if the lock they provide you fails and you get locked out of your unit through no fault of your own, they will not help you. They will tell you to either hire a locksmith of your own or fill out a paper form and wait over a week. They finally resolved the issue after 12 days but it's ridiculous that it took that long. Also, I ended up renting two storage units because my first one was too small and I wanted to move to a bigger unit. Should be easy, right? Nope. The app that Public Storage uses glitches when there are units on more than one floor in the same building. Cheap and lazy. Finally, crime rings are known to hit Public Storage complexes because they're lax on security and customer service. Based on everything I've seen, this place will probably be next. Worst experience I've ever had. I'm taking my business elsewhere and you should too.

RIA- Gave Amazing service, very friendly, gave exact details and helped me find the perfect storage unit for my item!!!

Thanks to Priscilla she made it easy and was very helpful she was the best thank you!

I truly enjoyed having Ms. Priscilla assisting me with my purchases of boxes & lock. I was having a stressful day, so having someone with such a pleasant attitude, made my experience less stressful. I appreciated it!

Priscilla helped us find the perfect unit for us & made our move in experience easy. Thank you Priscilla!

Reanna was a huge help. Facility is really clean as well. She was so nice.

Priscilla and rheanna are amazing .I was locked and Priscilla TALKED TO ME ON THE UNTL rheanna came and saved me from being locked out ...THANK YOU THANK YOU... GOD BLESS YOU LADIES !

Adela was great thank you

thank you to susy Quick service & very trustworthy. Worked with susy on a quick fix on my storage she was very nice & she was able to get it fixed very quickly. I would trust and recommend susy for any future problems, thank you susy ,good job ⭐️ ……..marco segura

So unbelievably disrespectful and unprofessional. I asked the property manager for help with a lock out (as directed to do from the website…) & he immediately had an attitude, was very dismissive on the phone, and assured me that him doing his job was a “courtesy.” A polite “no” would’ve sufficed but he was just weird and rude.

Great price and location; Richard at the office was a big help in figuring out what size to get!

Office is never staffed, they removed the carts Can't get a hold of them through the phone

Storage unit on 3rd floor was broken into, twice. Not much help from employees. If you want to keep stuff here I suggest buying the extra insurance.

Richard was very helpful and attentive with all the questions I had and helped me switch storages with no problems

My storage unit that I share with my brother has been broken into more than 4 times in the span of 1 year. Thankfully there was nothing there of extreme value