Public Storage Self-Storage Units at 2301 E Ben White Blvd, Austin, TX

Office is never staffed, they removed the carts Can't get a hold of them through the phone

Storage unit on 3rd floor was broken into, twice. Not much help from employees. If you want to keep stuff here I suggest buying the extra insurance.

The store was clean and Richard was very helpful and friendly

Richard was very helpful and attentive with all the questions I had and helped me switch storages with no problems

My storage unit that I share with my brother has been broken into more than 4 times in the span of 1 year. Thankfully there was nothing there of extreme value

I’m giving Stars and that is for Dawn who recently helped us as much as she can. This is not her property so I won’t hold her accountable for the lack of support, communication from this location. They have been through many people and untrustworthy people. There is no monitoring of this site at times no patrols are being done. The place is dirty it is not being taken care of obviously. Our storage unit was broken into had to call the main number in order to get things done. The door to the stairs was taped off. The stairs are still taped off due to I was able to pull the door open. There is no cameras on that side. Found marking on other storage units and other people are not aware of their units being broken into. Like I was because had they been monitoring the location they would have noticed the damage to my unit and noticed it was broken into. Something needs to be changed, I’ve been going daily since then walking the property and I’ve seen homeless people I’ve called APD and reported it Hopefully they get tired of me calling and do something about this…..

Dawn was patient and very helpful.

Dawn is awesome

We highly recommend you speak with Richard at this location. He was extremely patient and helpful with all our questions. Will definitely ask for him if we need to rent a storage with this company. Thank you again Richard for all your help!!

Dawn.

I rent a unit here and overall my experiences have been great. Richard was great to work with and answered all of my questions regarding billing. He was very transparent about everything and there were no surprises. The facility is clean and climate controlled. The app works great for getting in and out. I recommend this facility to anyone looking for a safe place to store things. One note though is to bring your own cart as they are sometimes in use by others.

Richard at Public Storage, 2301 Ben White, Austin, help us so much in switching units. When I went to the site, Richard found a unit for us that was on the same floor and made things easy! Thank you, Richard!

Richard and Dawn are awesome

Jessica was very helpful in helping me end my rental. She deserves 5 stars but the facility was not as clean and well maintained as when I moved my stuff into the unit, so I’m giving the building 4 stars. Also only one cart for the whole building. There used to be more.

We recently had to move because our unit had been infested with rats. We have a prison ministry and store fleece material and yarn to teach crocheting and sewing. We found 3 dead rats in our unit, and were told by management that they were “looking into the problem.” We had no food or water in our unit, so they must have been getting it from somewhere else. Cleaning the unit out was nasty! And management didn’t seem to be too concerned.

Thanks to Jessica who works there for always being really nice and helping me out when I need it.. never had a problem.. I feel safe having my stuff in this storage.. thanks again Jessica

The gentleman working was very helpful and friendly. He made the process very easy and quick

The Dawn of a new era. I had a very pleasant experience with excellent customer service.

Doors are locked, and employees are inside but wouldn't open for customers. Don't answer the phone. Beware of rats!!

ABSOLUTELY THE WORST! * ONE cart only and they have it hidden in the office * There is almost NEVER anyone in the office for assistance * No access to restroom Here we are with a huge truck and trailer and we have to unload everything one by one because carts are a “ courtesy “ per customer service. I wasn’t able to even speak to a manager or leave a formal complaint all that can be done is have my account noted. GO TO CUBE, they are so much better!

Shai is very friendly, helpful and super polite giving great customer service i recommend going to her

TARAH WAS THE BEST I TOLD HER EXACTLY WHAT I NEEDED SHE GOT ME TOGETHER REALLY FAST MADE SURE I WAS GOOD WITH THE SIZE OF THE UNIT SHE DEFINITELY WAS SO HELPFUL HER CUSTOMER SERVICE WAS EVERYTHING THANK YOU SO MUCH FOR YOUR HELP

Tarah was so helpful, kind and patient when my friend and I had questions that needed to be answered. Deserves 5 stars from me.

Store was clean and Richard was very helpful.

Came in to purchase a unit today. Got a great tour and explanation of the facility and operation from the property manager on-site (Richard). Very thorough and helpful with needs and what would work best for me. Greatly appreciated. Thank you, Tony Glenn

Stored my stuff here for only one month and came back to find rat droppings all over my belongings. Very disappointed as this has never happened to me when I’d store my things at any other public storage location. Beware of this location as the rats are definitely here.

Made an online reservation with wrong date and unit size and had a small bit of trouble canceling the reservation it was able to make to corrections needed with the help of Richard who called me moments after completing my rental transaction. Richard was super helpful, professional and friendly. Feeling good about renting at this location.

Nice people doing good work keeping it clean.

I traveled there last month to get get some things out of my brother's storage unit, who had recently passed away. Richard helped me out while I was there. He went above and beyond to assist us with accessing the unit and transferring the unit to me, etc. I really appreciated his help.

Dawn went above and beyond to help Mr try to get access to my unit and was very happy and helpful while doing it so I hope she goes far in this business

We have spaces for years, went to complete applications for adding 3rd storage, and was told i can not we have only 10 minutes, there was no one else there but some lazy dude had nothing else to do can not help me, either you are open for business or not, lazy staff, could have taken 5 min, an he could still have 5 more minutes to do nothing and get paid, what a loser.

Richard was amazing. Great service, efficient, and well spoken. Give this man a raise

Richard was very helpful

The property manager Sumatra at the 2302 Ben White location was extremely helpful and really easy to talk to. She walked me through the entire process without any issue. I would definitely recommend this location!

The entire process of securing a storage unit was easy. Then came move in day and it was somehow even easier paired with a pleasant experience! Sumi made the entire process smooth and provided some of the best customer service I’ve ever received. Clear instructions, ensuring I understood each step all while being incredibly kind and personable. I cannot recommend using this location and Sumi’s customer service enough!

Smoothest check in of a storage unit I ever had. Sumi was great! She went over everything with me and was the reason everything went smooth and quick . Answered all my questions . Unit was clean and ready for me . Highly recommend!

Christina was very helpful, and answered any questions we had for her. Nice people and clean environment

Fast service ,nice people,clean place.

Thanks Reanna

Sumi was great!!! Very easy!

Sumi helped us get set up with 2 different storage units and anytime we needed help with something during our time here. She went above and beyond every single time. It was pleasure renting our storage units from her during our time here.

I signed up and got the first month for $1 deal. Before I could pay the next month's rent, they raised the price $15/month. Super shady.

Sumi was so nice and helpful! She ended up not having the right size unit for me at her location, but she hooked me up with a unit at the property next door that ended up being a lower cost and had a special going with a discount on the first month! She answered all of my questions, and gave me all the information I needed to access my unit. I recommend this place for all your storage needs!

Super friendly very helpful Adela was very patient with me had no idea what size of storage unit wanted she explained to me the amount of things I can store be at one bedroom two bedroom and so on. helpful with the security system let me know that is being watched 24 hoursS a day The access times information was given to me and suggested that download these public storage app to make it easier for me tO access the doors and elevator what a great help the app is recommend it also recommend this public storage location. Adela is one of a kind superstar thank you for much of your help

Sumi was an absolute delight! She helped me through the reservation process, finding a unit that would work best for my needs, even though that ended up being at a different location than she manages. Completing the lease online was pretty easy.

Unit was broken into in Sep. Never received call. Went to move out in Jan and no items in unit. Person in office was rude and not helpful. Refused to give any move out receipt or anything. Filing muti reports. DO NOT STORE HERE!!!!

That's a storage facility and lake all storage facilities each one has its benefits and problems. This chain send me one pretty well, although it's easier to bypass and I thought that it was pretty secure. Management took care of it right away but there was a time when it was very easy to get in. Summer quick and summer slow however this one after someone try to get in using my code after hours they give me a call the next day. This is also be a self-service as well as a self storage facility. No hand trucks. No dollies. And it seems like an average location. Very expensive as well, and if you are caught with an issue, forget trying to get a manager there after office hours are closed. I'd rent more space but it is severely overpriced.There are much better solutions nearby.

Great customer service I was able to view storage size , sign and walk out with keys all during my lunch hour! Thank you Lauren great customer service!!

Stephanie was an amazing help at getting me setup with my first storage unit! She was extremely helpful and overall just made the experience a great one! I have never had a storage unit before and was able to tell her what I was needing to put inside, with the information I gave her she was able to recommend a unit size that would be a great fit for me! She was very professional and pleasant to while getting everything setup! She went above and beyond my expectations! Thank you so much Stephanie!

RJ is super helpful and has all the answers.. been a customer here for many years and continue to recommend!

I’ve had my storage unit here since 2009. We realized we lost our key when we went to get christmas decorations out. RJ at the front desk went above and beyond helping us out. We really appreciate great service during this busy time of year. This location is always clean and help is always close by.

Leon Chapa was very helpful and on point with my questions.

RJ is super helpful and friendly. He went above and beyond to help me. Outstanding customer service, and you can tell that he enjoys helping people. I am super grateful that he was here to help me today. Thank You RJ!

On the map this place looked hard to get to but actually it was easy to access which was great because I was in a rush I got to the store it was a young lady there name Sami she helped me find the right moving supplies which save me time and money I would definitely say this is a good place for moving supplies and the service was good/fast

Sumi has Very good customer service

I worked with RJ, and he was extremely friendly and helpful to my family and I. He had to close one store and come to another to assist us. He didn’t hesitate on doing it. He made sure we were able to get in and showed us everything we needed to know, before he had to leave. He is an awesome young man. I really do appreciate he for his help.

Jamal, was very helpful, went above and beyond to save me on rent for a new storage unit. AA++! Thanks!

Excellent service thanks for your help.

This rating is for Jamal, not the property. Jamal is fantastic and takes really good care of people. I moved out of 2 units today, Jamal went above and beyond. I've not had good experiences with the staff at this location recently, and even worse experiences with management. If they treated customers more like Jamal does, I might not be vacating. I suggest you promote that man.

Cristina was super helpfull

Jessica Rios was a kind, funny and professional employee. Definitely recommend this particular place.

Scott was a great and very helpful! got us into our space quickly and at a reasonable price! If you need storage in South Austin there's no other place to go!!

Expect to pay more fees than expected. I called to get rates and they gave me a price and I confirmed that there were no additional fees. Make sure to bring your own lock and buy insurance ahead of time or they’ll charge you more than you’d expect. There’s also supposed to be someone there during business hours but they’re never at the desk. That means you can’t use a cart since they lock them up. Make sure to buy your own cart since they won’t be available.

Very clean and organized. Isabel helped me set up a new unit very quickly when I had an emergency one morning. It was a great experience. Very quick and easy and she is so helpful and friendly!

Wonderful service! Management will work around your needs, do not hesitate to ask. Jessica in particular was very helpful and even followed up to make sure I had found the right location. Cannot recommend them enough!

We have used this storage facility for a couple of years now for the overflow from our small apartment. It is always clean and there is never any vagrants hanging around or nearby. I feel our stuff is secure.

Was there today and Jessica was of great help. Knowledgeable and very kind.👍👍

Scott is awesome!!! Made the process fast and easy , highly recommend .

Cristina went above and beyond to accommodate my needs. A+ customer service!

Spoke with Isabel, super sweet and helpful, answered all my questions. Hight recommend this location!

Scott was very kind :)!

Good no issues

Cristina was very helpful and gave my great service

The place is always clean and the customer service is great.

Great location with very nice staff.

Christina was great. Thank you so much for your time and patience. She was very patient with me and kind.

Cristina was fantastic!

******Editing: Updated my review, as I received a personal call from the management team who looked into the situation. Cost increases come from the Public Storage corporation, not from the individual site (they do assess charges monthly, so there is a change for any customer’s monthly rate to increase at any time, as noted in the contract), and they are unsure why I didn’t receive better communication from corporate on the change in price. My monthly cost has been adjusted to my previous cost. Thank you, Public Storage!****** While I loved my experience of checking in and booking my storage unit, I have not enjoyed seeing a 25% increase to my storage unit monthly payment without any email or phone communication. I got an auto-payment email confirmation and saw the cost of my unit went up by 25% than what I had paid last month. I called Public Storage to see if there was a mistake in processing, and received a call back that my cost had in fact gone up, and that they sent a letter (which bounced back because my address had changed, I got an email to update my address from Public Storage but not a single email or phone call to personally let me know about the change in cost). The manager let me know on the contract that there is a note that they can change the cost of your unit with 30 days notice (in the contract it also states that they may contact you via email about this change, not via mail) - I would have appreciated at least an email notification about the change in cost of my unit, or a phone call when they saw that my letter was returned to the sender. I am trying to dispute the extra charge, because a 25% increase in monthly payments (apparently due to them having low stock of units), is very disappointing and a bit outrageous. If you book with this Public Storage and think you are getting a great long term deal - please know that you can get a 25% increase in your monthly cost (I have been a customer for the last 6 months, but would look to take my business elsewhere in the future).

Amazing customer service Christina was really helpful and very clean facilities

Cristina was great!

Highly recommended, Christina was very helpful.

I was very pleased with the service Scott gave me today very friendly and explained all I needed to know a huge thanks to you Scott if ever anyone needs a storage go by and ask for Scott ...

Vanessa was a great help today as soon as a I arrived at the storage she was able to locate everything with great precision and get me in and out could not have done it with out her

Cristina was very helpful in renting a storage!

Couldn’t have asked for a better place to store my belongings. Amazing staff at the front desk. Kind,friendly, and helpful.

Cristina was awesome today!!!

Rented a 10x10 space today! Employee was extremely pleasant and helpful, company should look to promote this guy as soon as possible. Storage space was clean and ready to go, everything seemed very secure, so I feel confident my belongings will be safe. The monthly rate is fair and I got the first month for 1$, additional fees were present but minimal. Enjoy!

Isabel was a delight! I never could have thought that I could have such an amazing experience at a storage facility!

Isabel was very sweet and helpful in helping make my move so much smoother I appreciate this place so much...

Cristina is awesome and I enjoy talking with her every time I go make a payment.

Great customer service and very friendly. Cristina made the overall process as easy as can be. Would definitely recommend checking this location out for your storage needs.

Staff here is amazing quick and friendly service

We rented a storage unit online after we moved our stuff in we got a call from the guy in the office to see if we needed anything. Easy process and great service.

Great prices online, clean and safe facility. Wonderful helpful staff in the office.

Got a great move-in special that offset the unexpected move-in fees! Bring your own lock. Great customer service, clean and professional facility all around. Would absolutely rent here again. Kim made the check-out process nice and easy!

Easy and secure access!! Isabel is amazing. She helped us the week we spent there moving our stuff. Very friendly and great attitude! Recommended!

I’ve been working with Vanesa and Christina at public storage. These 2 girls are great!

Clean facility easy access off the highway. Friendly staff!

I’ve looked all across this area of town for a storage unit and this is the best facility/rate. Clean and new. Cristina was very helpful and nice. Fantastic service overall.

Christina is the absolute best!! She is extremely helpful and ALWAYS offers best solutions and accommodations. Property is clean, secure and well lit. Best property ever.

Very reasonable Prices 1st storage I cared to keep

Cristina has been nothing but a blessing true definition of customer support! Always makes every visit a pleasant experience. Hands down best location in Austin!!!!!!

Had a wonderful experience using public storage with a last minute rushed move. Christina went above and beyond to help me turn my stressful situation into a easy and manageable one. Thank you!

Christina went out of her way to help us get our things moved in. She streamlined the process and we were able to tackle the entire project almost instantly.

Highly recommend! Isabel was so helpful - Great customer service!

Have had a really great experience with this Public Storage so far. Rented a 10x15 online - easy peasy! When movers arrived at our house, they said I would need a 10x20. I called the manager, Scott, and he was extremely helpful, exchanging my 10x15 for a 10x20 in about 5 minutes with no hassle and no extra charges. All of the office staff there have been equally helpful. The facility is very clean and in very good condition. I highly recommend them!

Stopped by to ask about prices for storage that I’ll be needing after the holidays. Was greeted by Cristina who was extremely helpful and informative. She let me know that I can complete everything online EVEN my lease when I’m ready to store. She showed me around the facility and showed me different sizes to better help my judgment. Cristina went above and beyond and didn’t rush me while I was looking. Thank you 🙏🏼 for taking taking your time to help me.

Location is perfect. Danielle made this quick and simple.

We were arriving late from an all day move and Christina called to check in which was great. We were treated by Christina and Chloe who helped get us check in and make sure we were able to obtain the current special rate. We needed accommodations with the carts and they came through! Overall an amazing experience considering how long and tough a move can be!

Kyle was very helpful. Clean storage unit.

Christina provided me with good customer service.

I got a unit in March and the manager at the time was very helpful and nice. Subsequently, I have had problems on several trips to my unit. Every time I go to put stuff in storage there are absolutely no carts to be found. I posted a 1 star review and got a call from the district office. I added a couple of stars for that prompt response. I will see what happens the next few times I go to my unit. I may purchase a handcart so I'm not forced to make several trips carrying heavy boxes in the heat. I appreciate that management is responsive to my concerns

Cristina was very knowledgeable and helpful

Thanks Cristina you're the best. Super helpful and so kind

Lost my storage key and got the help replacing it.withThanks for all you help Cristina. Of course as everyone told she had warm smile while guiding and saving my day!

Cristina was amazing! Fast and easy!

Great location

Cristina was Super helpful and we love a helpful Queen! Thanks Gurl!

Cristina was very helpful and knowledgable and made my transition super easy!!

Great customer service and friendly staff!

Cristina is amazing. The property is always clean and she is always so kind everytime I see her working. It’s nice to have great customer service even in these crazy times we are in... I know she wears a face mask at all times but I can tell she always greets me with a smile 😊

Cristina is a kind, considerate and helpful woman that made sure everything was done well especially since I was in a rush, thank you!

Staff was very friendly and helpful. Facility is very spacious and clean.

Highly recommend this place for all your storage needs. Also, Cristina is SO helpful... she desires a raise!

Christina helped tremendously! Loved the customer service, she is very alert and intuitive. This is a great location as well. 👍🏾👍🏾

Rick was very helpful and friendly! Very easy move in process.

Love it

It's a clean environment, quite staff, but the thing that bothers me is only 1 cart for I dont know how many people. I made a trip out there to unload a truck load of my stuff and asked for a cart they said "we only have one and some one is using it sorry." So instead of 10 minutes to uh unload it took 45 minutes. Second trip same thing some one was using it so instead I left and came back later to tempt to use the cart but guess what, sorry since they only have one cart you have to check it out but they close office in 10 minutes and can't use it. So I get if they can rent storage but is there a company that can rent them carts for there customers to use.

Adela and Christina were amazing! Totally recommend this place.

From the most sincere place in my heart, I wish to thank Christina at the 2401 East Ben White location. She provide me quality assistance with successfully completing the electronic rental process and my subsequent storage needs. With her friendly attitude, patience, kindness, and utmost professionalism, she restored my faith in customer service. Public Storage is fortunate to have her serving their customers with fidelity!! Abundant Gratitude, Sheila F. Wilson-Madden

Cristina rocks!! She has been very helpful.. made my rental process so easy.. give her a call and make your reservation.

Cristina

Cristina is fabulous. Very helpful. Extremely focused on customer service. And professional to the max!

Cristina was very polite and helpful 😊

Cristina was amazing today! My movers dropped my keys right before the doors locked the night before. She locked my storage up the next morning and held onto the keys for me. She even stayed later when they closed to get me my keys when I wasn't able to make it on time.

The lady Jessica Rios was very informative and made it a good experience on my rental. Also she was quick and fast

Good storage unit, Jessica was friendly and helpful would recommend this place

Scott (I named him Bruce) was the coolest kid on the block. When I tell you he got me out of an extra $84.00 for boxes, tape, and tape dispenser I didnt know I needed. If you can go to this public storage please do so. Scott is very friendly and thorough

Incredibly helpful staff, great service, clean & well managed! Thanks to the whole team for setting me up!

Jessica R is really helpful! The location is great and the it fits my budget.

This location is excellent-easy access on and off the freeway, secure, and well maintained. More importantly, the staff. Scott was the employee assisting us during check in and couldn't have been more helpful. He was very knowledgeable on all the steps required, did a walk through of our unit to be sure it was the right size, and made sure our access code(s) worked before finalizing the unit. He made the process super easy and was incredibly friendly, unlike experiences I've had elsewhere. For the price, this is a best buy in Austin.

Jessica was so friendly and helpful! Renting from Public Storage was such a seamless and easy experience. Highly recommend!

Jessica Rios was awesome, very helpful and provided a variety of available options with additional products to make our move easier. Thanks for your help and professionalism Jessica we appreciate ya.

Quick fast service thank you Scott

Mia is very personable

Mia was VERY diligent, she sold me merchandise that I didn’t even think I needed. I don’t even think they get commission but they should! She knows her products. Great customer service I would definitely recommend anyone coming to see Mia at public storage

Adrianne was great and had great customer service and has lots of knowledge.

Don’t even waste your money, there are so many places where you can store your things, these people will tell you one thing when you sign the agreement and charge a whole different amount a month later. Awful experience and will never return again. I feel bad because I recommended this business to an organization and luckily we found another place.

The Manager Kyle went above and beyond with customer service! What a wonderful experience. He held doors for guests, thoroughly explained the policies and made my moving process SO EASY. Highly recommend****

Jessica explained everything well. Kudos. However i kept getting billed way too early. A bit pricey but good service otherwise.

I call this store 2401 E Ben White and spoke with an employee name Regina. I’m stressed about moving and having to leave my stuff in a storage. She reassured me that the units was secured therefore my belongings would be safe. She answered all my questions efficiently. First time I experienced great customer service especially over the phone. They need more people like her at public storage.

Rented out a unit for a few months, very helpful staff! Overall good experience

Scott, very fast friendly and helpful

I've trusted Pubic Storage all my life with my personal things while moving from one state to another. I will never be using Public Storage ever again. My personal and business items were stolen directly from locker, on the third floor, after needing to take a keypad and timed elevator. They stated my unit was found without a lock on it on 02-01-2020 however I didn't learn about it until the 13th. They had already deleted the video by then. I had been at the unit on 01-24-2020 because I own a business. My account is set to communicate with me via email because my numbers change. My number changed and they failed to send me any notification about my unit but still managed to send me a billing reminder to pay for the storage space. There was no information to provide the detective that has been assigned to the case and they won't release the information for who else may have accessed that floor over those few days. I am at a complete loss and no one cares. I lost family heirloom items that have been passed from one generation to another. Insurance doesn't replace that. I'm heartbroken and my trust in Public Storage is completely broken. DO NOT LEAVE YOUR VALUABLES HERE

Kyle was great. Quick and easy rental experience!

I had to move storage locations last minute while in crutches for a climate controlled unit, and Kyle was tremendously helpful in setting everything up quickly and easily. Props to him and to this location.

Nicole was an absolute lifesaver when I was in the middle of a complex move from another state. She was able to make what I needed happen in the timing we both had. Without her willingness to support me and skill in setting me up, I don't know what I would have done!! I am very happy and appreciative to be at this location with my storage unit!

Nicole and Mia did a great job helping me w a storage and even help pick out merch thank u

Nicole was so hopefully! She helped me when I was sad about Kobe Bryant’s death. She had a Lakers cup and we immediately bonded. She always has a smile on her face. Would recommend to all!

Adela and nicole were great help and the most inviting personalities! I couldn't imagine leaving my things with better people thank you guys!

Nicole is great! She was helpful, friendly and accommodating!

Thanks to the girls at this place. They keep the place really clean. Thanks Nicole and Adela

Nicole and Adela were wonderful. Thanks girls

Nicole was really nice and straight forward

Good place to store my stuff.

Kyle provided fast and friendly service! Strongly recommend t his location!!!

Kyle set my appointment the same day and was very helpful !! He gave me a tour and was very respectful , Thank You Kyle !

Kyle, excellent

Adela and Kyle as well as Nick were very helpful! Great facility

I Recently signed my lease with Nick and he was super sweet and explained everything so well he answered all my questions without me even aaking the question. I recommend this public storage also its well maintained. They got my business for every move or extra space.

Kyle was very helpful and anwered my many, many questions. I really appreciate his time and professionalism. Jessica R. was the MVP to me for the day. She works at the location not too far from Kyles location on the other side of Ben white. She helped me and went above and beyond in explaining things and how they work with Public Storage. She is definitely a commodity to the company and her efforts really made my day! Thank you so much!!

Nicole was awesome, very helpful

Jessica was a great help finding the right size locker. The space is very clean and very secure!

Nick has gret customer service experience highly recommended

Scott was very helpful & quick about getting me in & out. I was impressed with the cleaness of the faculty. I would recommend this spot to any one looking.

We have stored in many different facilities including multiple public Storage locations. Public Storage for sure has As our business and loyalty.Their property manager and team is professional and very helpful. Nicole is a great manager and is very understanding and we really love The professional environment and Reassurance that our items are safely looked after. This location is highly recommended

Nicole was outstanding! Seamless process to get my storage needs!

Nicole was great, fast service.

Kyle was great!...got me thru everything efficiently!

I always get the best customer service at this location. Nicole always really nice and helps me w all my questions. The place is really clean thanks

Nicole is absolutely the best !!!!!!!!

Nicole is the BEST hands down. She made sure that I was aware of everything before completing my sale. She is so personal I could talk to her all day. I love how professional she is and how much she cares about safety and her job. More companies need employees like Nicole.

Nicole was great and helpful thank for the service

Nicole is a very great person, very helpful and respectful. She always has a great attitude and very cool spirited! She’s the best For this company 💜💜💜

I love this store!!!! Nicole gave us everything we need

Nicole was very helpful in setting up my storage unit. Very friendly and efficient...would highly recommend coming here.

***Accidentally posted at the wrong location*** I came to public storage for a rental space & in return got an amazing interaction with an employee. Nicole was so nice & helpful, and answered all of my questions. She explained everything to me and even recommended these moisture things that help prevent mold. Thanks a bunch!

Nicole, Nicole is always helpful and I enjoy my conversations with her Thanks William

Extremely helpful and was able to answer all my questions. The staff there (Jessica R) was very informative.

Forgot my code

Second time renting at public storage. First time at a climate controlled unit. Was showed around by Scott. Very informative and friendly.

I came by with my mom looking for a storage room, she is learning English and I have often seen how many staff try to help out, are kind and patient. I was really shocked by how rude the front desk person named Nicole was towards my mom. She slammed the doors, wouldn't answer my mom's questions and wouldn't look at us while speaking to her.

Nicole was very rude. I came by two times and she was very rude. I'm learning English so I speak slow and she looks mad about it. I needed to come back with someone to helped me translate and they even noticed the bad attitude. She slammed the doors, she wouldn't answer my questions, she didn't want to show me the storage location. If she is customer service its really disappointing.

Scott was awesome help me with getting my storage

Update: 12/19/19 visited Public Storage once again and I finally rented a unit. This time I was assisted by Scott. Once again, I received excellent customer service and was completely satisfied with the overall experience. There was an online deal so, the unit I rented was on sale. Additionally, the location is very clean and the rental process was very easy. Most importantly, Scott was friendly and answered any additional questions I had. Thanks Scott. October: Thank you Brittany for taking the time to answer my questions about renting a unit. Your were extremely helpful and patient. I received excellent customer service.

Jessica R was great! Helped me out fast and very nice the entire time. She’s awesome!! Thanks to her!!

Excellent customer service. Super clean and secure facility. Thanks for all your help, Bryan!

Marie helped me get going extremely quickly and is very accommodating and kind! Would definitely recommend this storage facility.

Thanks for your help Bryan

Great place and great service. Thanks Nicole

Kim is very nice they were very informative and helpful. Clean and neat. Good online deal. After all the fees and promos it's $63 for 1st month for a 5 x 10

Nicole and Bryan were a great help.

Nicole was amazing she helped me out and answered all my questions. She was very quick and efficient.. give her a raise :)

Really nice place, compared to other places. The people are great, Jessica R helped me out a bunch! Super sweet, extra helpful! Great experience here!

Nicole was super helpful and very informative. She made me feel good about moving into this facility.

Great for storage

Happy holidays to the staff of PS. Nicole is very helpful at all times

This storage place is the best super clean the whole staff is wonderful. Definitely will recommend. Thanks Bryan and Nicole

Great experience at this location. Nicole And Bryan very helpful

Scott was outstanding. Got me in my unit and made it super easy. GO SEE HIM!

The area is nice and the storage facility is top notch. Customer service was even better and all my questions were answered by the lady up front. Name was Jess or Jessica R. Great customer service.

Facility was super clean, and secure and the staff was sooooo helpful, Jessica R really helped me out!

when I visited this facility it was very clean and the front desk lady Jessica Rios helped me I greatly appreciate her😊😊😊

Nicole was great, made it hassle free for me to get set up with a unit!

Nicole was very helpful and has excellent customer service skills, very patient and understanding!!

Nicole was super helpful, helped us get the storage size we needed and a pretty hassle free time.

Gives quick accurate assistance thanks Nicole

Excellent Service, Clean Facilities, Outstanding Prices

Nicole was so great! She made the move in super easy! I didn't have a lock but they have them there so that saved me a lot of time. The location is very clean, you can tell that they are constantly maintaining the site. I've rented at other storage places but nothing compares to this place. My husband and are 2 happy renters!

Nicole was very nice, welcoming and very helpful. I would definitely refer friends and family.

Nicole & Kim are so amazing love them

I needed help & Kyle was so kind & was more than helpful! I am happy that he is the person I encountered...very nice young man!!!

Friendly, helpful staff Jessica R. is my favorite. Clean and secure we have been dealing with this storage company for 3 years without issue. Thank you for serving us.

The facilities was clean and the location is easy to get to. Jessica R was courteous and made the rental process easy and fast.

Nicole and Kyle were awesome, very helpful and well informed. Highly recommend this place.

Great place..

Thanks Nicole.

Jessica R is very helpful, knowledgeable, and kind.

Nicole, Provided excellent service. I will tell my friend about your service.

I just happened to walk past and maps decided I went there

Just moved my stuff into storage today. Bryan help me set up everything and he was awesome! Very thorough but made the process entertaining and easy to follow. He answered all my questions and was happy to do so. Very helpful! Space was very clean!

Nicole was amazing

Very helpfull

Nicole excellent customer service. Thanks for ur help

After reading up on renting storage units and being wary of the customer service that I could expect, I was pleasantly surprised by the attentiveness and helpfulness of the team at this location. I rented my space for 4 months and had no issues at all. When I moved out, the experience was quick and easy to close my account. Great job to the team!

Nicole is a stellar manager and a delight to do business with.

Nicole was amazing, very helpful always had an answer for our questions and always had a smile

Good place for storage and employees there are Nice especially Jessica R secured storage and good climate control....

Brittany finally made sense of all the problems with my bill. Very good customer service at this location!!!

Nicole is awesome. Highly recommend!

Thaanks nicole for all ur help

Nicole FINALLY fixed my code and rental agreement. Thanks for ur help.

It used to be cubesmart which was great. Since public storage has taken over they won’t prorate your monthly rent if you move out at any point of the month. They won’t let you switch units and keep the promo. The lady there was pretty rude and completely not helpful.

Fast and friendly service from Nicole and great location

Nicole she helped me fix the email and got everything straight

Nicole was very helpful and showed complete customer service!!!!! Was very blessed to have had her🙏🏾🙏🏾🙏🏾

Nicole was wonderful!

I was helped by Nicole and she gave me great assistance when I needed help .. thank you guys

Awesome Service! Quick and Easy. Nicole was helpful to help me in my time of need! Great Customer Service!!!

Great service from storage setup to leaving with key in hand. I was walked through all the steps I'd need to access my Storage unit. Jessica was a great help. Thank you.

I highly enjoyed my experience renting from this facility and the great service Jessica gave me. She was very kind helpful. This storage facility is a great location, and very well taken care of.

Jessica R. Was so friendly and patient from the day I reserved my unit online by contacting me and letting me know I was welcome to come in to the office, until the i actually went to confirm my unit. This is my 2nd time using this location and can say this was the most memorable.

My husband and I highly recommend this Public Storage location. We had an issue with a very complicated transfer of units which took a while to iron out, but when it was, we were more than happy with the resolution. Nicole, the manager, is very professional and conscientious, and responsive to customers’ concerns, and always returns calls promptly. The district manager, Sabrina, took care of our issues in a very satisfactory manner.

Jessica R

Nicole and Daisy were amazing, helping me move out of my unit. I had a great experience with Public Storage!

AB omg was so amazing !!!!! Omg she helped me load all my stuff to 2401 location and guided me to 2301 for unit size I needed! She understands how hot and frustrating it was and was so kind and patient and helping me load and when I was buying the boxes and tape she as well helped and box some things! Great customer service

Nicole was extremely nice and helpful.

Jessica R gave me really cold water in time of need

Nicole was great and efficient! She had everything all ready and prepared for me even when I came in early! Thanks! Great service!

Nicole, Great environment and very helpful!

Nicole was extremely helpful With great treatment and friendly service. The office is nice and there is never any debris around anywhere. I feel confident storing my belongings here. Its also not too far away from the warehouse.

Nicole was amazing

I came at last minute and Nicole help me out when I was in a bind. Super fast and easy. Thanks

Nicole Explained everything very well very polite well mannered would definitely recommend this location thanks for all your help

Jason was so helpful in getting the process set up. Easy. Seamless.

Everyone is so friendly at Public Storage!! Nicole and Jessica were so awesome and knowledgeable! Thanks ladies!

Thanks nicole for all ur help

Nicole was such a big help at this location. Got me in and out within the hour even though I needed to leave halfway through to get cash from the atm! Such a good experience

Nicole was very friendly and knowledgeable. She made my experience very comfortable and at home. Definitely felt the hospitality!

Really impressed with the facility and Jason’s professionalism and courtesy. He explained everything thoroughly and made the whole experience very pleasant. We have used Public Storage before at several locations and this one is the nicest we have seen.

Jessica K. Was a great help today

Jason was a huge help getting me “moved in”.

Jessica R. Was super helpful when I called her before moving out and had a very positive attitude helping me check out of my storage unit

After having some difficulty at the Public Storage across the street I was lucky enough to get helped by Nicole. She was amazing. She could see I was a little frustrated and was very empathetic and gave me amazing help. Very thankful for her help.

Nicole was very helpful and gave very clear explanations to every question we had.

Wonderful quick service -fast & friendly set up for new storage unit! Very clear & thorough explanation of all details!!

Jason was very helpful. I would recommend to anyone looking for storage.

Thanks Nicole for all ur help. You have always been a great help.

Nicole was on it! She helped me secure the space I needed on the spot. Thanks a million public storage.xo

Jason was great!

Jason did an excellent job of helping me.

I have a climate controlled unit here. It's secure and temperature sensitive. It's nice to pull something out of storage and not feel like I'm baking. This is a nice location. The restroom is clean. The office is nice and there is never any debris around anywhere. I feel confident storing my belongings here.

Jason was of great service

Wonderful manager, Kim, other staff are very friendly. Moving is stressful but they helped me figure out what boxes to buy and what size unit to rent. They were spot on. Facility is very secure and clean. Codes in and codes out.

Jason is the best around! I missed my cut of date by 1 hour and was forced to play an extra month, but Jason helped me get a refund for that month. The whole process was easy and quick. Thanks for everything!

Nicole is awesome she made sure my unit was ready to go when I needed it. Nicole answered all of my questions and even called me to verify my reservation. Amazing service.

Had a great experience with Jason he was friendly and explained everything I would totally recommend

Jason was excellent today! He came in earlier than our normal reservation time at the last minute, was extremely prepared, kind, and organized!

Nicole was a fantastic help! Everything was so easy and quick!

Nicole Is very helpful and polite while renting to us she was very thorough in explaining things she exactly what we needed

Nicole was super sweet and knowledgeable :) she made move in day easy even when I got transferred the same day ! Took care of me within minutes !

Nicole was friendly and was helpful in helping us navigate through the facility

nicole was excellent! very kind and efficient! helped me find a great deal and made sure i knew exactly how the process worked :-)

Thanks nicole for ur help and great customer service

Nicole ws a big help in getting my storage needs met. Thanks so much for making the process easy. Five stars!

Quick, easy, and painless. Nicole was nice and extremely clear with me when checking into my first storage unit. She gave me useful suggestions to protect my property and could tell she was genuine about it. I would definitely recommend this location and Nicole as well.

Nicole was absolutely the most friendly person. Great customer service

Nicole was amazing. Went through paper work and was a great help. Defiantly will recommend.

Nicole the Manager was extremely helpful and got me set up right away. Great storage!

I needed to get a storage unit at about 4 pm and they were able to set up an appointment and hand me the unit the same day before close! Nicole at the front was a super big help and made this process really easy. 5/5 stars.

The staff are very helpful and kind. It is always very clean. The climate is so nice and cool, it will keep you moving while moving. I never worry about my possessions that far stored there. Very sage feeling. Great place.

Nicole was very helpful and her service was awesome and quick!

Thanks to Nicole for helping me get the rt size at the best price. Both girls were wonderful. Nicole and lauryn.

Nicole and Lauryn very helpful and made the process real quick and easy and answered all my questions. Thanks girls

Thanks to Nicole for being so resourceful,

Nicole was so friendly and extremely helpful in the move in process! She made me feel comfortable and assured that my belonging would be kept safe! Highly recommend this location!!!

Nicole did an outstanding job last week helping me and my husband find a storage. She saved us time and money. We loved the new storage place it’s very clean and nice.

Awesome customer service. Thanks for all your help

Jason was wonderful at helping us find the size unit we needed and walking us through all the details for our move into public storage. I’d definitely recommend using this location. Great experience!

I was helped by Jason and everything ran very smoothly

Service was good staff very polite assisted when needed will go back if ever needed

I had the pleasure of working with Nicole. She is very customer focused

Nicole did an excellent and efficient job of setting me up in a nice unit....

Went here needing a storage unit asap. It was an emergency for my company. Not only did Nicole assist me but her kindness and professionalism were exceptional. Will do business here again specifically cause of her.

Nicole and daisy was great and wonderful!

Nicole and daisy thank you for your awesome service!

Jason did a great job setting up our unit and answered all my questions.

Nicole helped me find the right unit at the best price. Very friendly and out spoken as well. Thanks

Rented a storage with Ms. Nicole and she did amazing job! Will refer her to friends and family. Go see her if you want your belongings stored safely.

Nicole is wonderful she help me with all my questions and very professional. Thanks

Thanks to both Nicole and Kia for the excellent customer service thanks for listening to all my problems and making my move easier

Kia and Nicole did a great job in transferring me to a bigger unit. Thank you for all your help.

It was a great experience working with Kia. She is super friendly and helpful and got us set up with our unit quickly. The units are also nice and clean and work great for us.

Jason help today and did a good job.

Few days ago I when to rent a unit from this place and had the best costumer service ever by a lady name VICTORIA she was one of the most professional person she explained everything about this storages show me around the place and explained all the security they have so I felt really safe about my stuff so I got the unit thanks to her VICTORIA-KIM keep on the good work 10+++

Kia was very helpful and professional. Location is very clean.

I had to be referred over to this facility from the one next door. I was in a huge hurry because my GPS took me to two other public storage before the right one and I walked in at 5:50pm. There was a gentleman in front of me who had walked in at 5:30 to book 4 units. Kia didn't miss a beat by letting me know the situation and that it would be a bit of a wait. She asked if I wanted to come back so I wouldn't have to stand through the four unit booking process. Unfortunately for both of us, I had a flight to catch at 6am this morning so I couldn't wait. We all ended up having a good time chatting and Kia made the experience fun and seamless for both of us at the same time. She was thorough and professional. A great smile went a long way to make the process smooth and if I could have, I'd have taken her out for dinner because it was almost seven until we finished up. THANK YOU

Kia is awesome. Super nice, funny and helpful. The facility is spotless, climate controlled and has great security.

Spent the morning searching for a place to store my belongings and this location was by far the cleanest and the manager was every so nice and full of knowledge. I recommend this facility wholeheartedly.