Kim was super helpful! Great experience
Kim was very polite and helpful! Made me feel very welcome !
That he was a good person and that he treated us with patience at all times and that he treated us with kindness and with tension
Kim was awesome! She was very helpful and friendly and we were successfully able to transfer all of my information to a new account right there. Best customer service ever
Tiya was great very helpful. Got ne into ne new space quick and easy
Was very helpful and was able to get us in and out without any issues
Definitely an amazing place to store your stuff the manager an amazing sweet lady very help ful definetly a safe place for your things.
Kim was fantastic and provided amazing service. She assisted in transferring to a larger unit. I definitely appreciate her making my life a little bit easier during a stressful move! Highly recommend Kim and this storage facility!
I had a very pleasant experience with Kim. I would recommend to anyone
Had an amazing customer service experience with Tiya. Very knowledgeable about the service and very detailed in her explanation of what services and what to expect.
Kim was very helpful and nice
I sure am happy that I chose this location. Ms. Kim was a delight and I will be recommending public storage to anyone that may be interested.
So friendly and helpful!!
Go see Miss Kim at Public Storage! We're moving my daughter to Nashville, from Seattle, and she's one of the first people we've had the pleasure of meeting. Although they didn't have the size that we needed, she went above and beyond, to help us find one.
Her customer service is top notch, and we're loving the "Southern Hospitality"!
Thank you Miss Kim, I hope you see this review!
Loved the help I getting ready
My daughter was out of unit before end of month and forgot to take lock off and was out of town and told if we could get lock off in text form that we wouldn’t be charged for the month … well we were turned over to collections for an entire months rent even though lock was off by 8th of month and they rented unit for the remainder of month probably so yeah it’s double dipping !! They pro rated when moving in so why was that not done upon moving out due to an error on her part if I had to pay it then my gate code etc should of still worked and didn’t hmm scratchy I think ! Not willing to work with you at All
Miss tiya was a dream come true. She administered aid to all my needs . I would definitely store here again because of her.
Pam really helped me out she was awesome go see Pam
I'm from GA and looking for a small rental space to keep some things when I come off tour to store. I just wanted to say that Pam was highly professional and helped me rent a unit. She explained all my contract info and helped me with my paperwork. Thanks Pam for you help and support 😊
Pam was Very helpful, went above and beyond. Thank you for having such wonderful employees!!
I needed a bigger space and brandy understood my situation and helped me move to a bigger unit. So appreciated! Thank you brandy!
Bill is amazing! He took the time to make sure my unit was taken care of. I really appreciate your help during a tough time. Thank you for being caring and understanding. I wish there were more Bills out in the world. Thank you, thank you, thank you a ton
Brandy was wonderful!!
Very Informative and helpful! So very nice and friendly! I would definitely recommend asking for her services if you ever have business with this company! If I could give more stars for her, I would!!
Bill is the man to ask for at the public storage in Nashville. He is extremely helpful, knows what he’s doing, and is an all-around good guy.
I was picking up a load and need to print out a bol and the young lady at the front desk absolutely helpful thanks joyia
I needed a place to storage some of my equipment until my place was ready, Joyia was very helpful, and really nice. Definitely recommend this location!!
I can't express the highest quality and over and above service that I have received every time I talk with Bill @ the Elm Hill location.... He is always so friendly and wonderful to work with... if only you could duplicate him... please make sure he knows how much you appreciate him...he deserves a raise in my opinion... thanks for all you do Bill...
Anita H.
I have been calling all day to pay for my storage no answer or call back so I leave work and go to this location I arrived at 2:30 pm and the door is locked no one is there and the number provided is disconnect and now my items will be auctioned because I can't pay at the location unprofessional and just horrible
Update THANK YOU BRETT for contacting me and resolving my issue and helping me save my precious belongings it means the world to me
Can't thank Joyia enough for helping us get the storage space we needed. It's always a positive experience.
Just wanted to give a big thank you to Joyia for helping me with…. Everything really, she was super nice, and had a great smile! They didn’t have any units In the size I wanted at her property and she could have left it at that.. But she was nice enough to look up other stores in the area that had the size I needed, wrote down the info, and even offered to call over there for me… Your awesome Joyia! Thanks again!
Joyia was incredibly helpful, knowledgeable, and easy to work with. Highly recommend!
Adria very great service learn more from her than I ever have and I've had this storage for 3 years great job
My 85 year old mother that passed away a few months ago has a unit at this location. She has been storing there for several years and we have seen many managers come and go but I must say Mary was by far our favorite. She was very caring of my mother especially when she was going through chemo. She always checked in on her. My mother was also very forgetful so Mary would go beyond and call us every month to remind us of her storage bill so it wasn’t late. We knew she didn’t have to do that but she did. Mary, I just want to say you made a spunky elderly lady smile a lot more when she had to pay a bill and just know we are thankful for your kindness over the last few years.
MARY IS A RAY OF SUNSHINE! She has seriously gone above & beyond for me in multiple situations in helping me + my family set up a unit space 2 different times in urgent times in my life over the past few years. She is so kind, considerate & helpful with every question you could ever have. I feel so safe when I go to my storage unit at any time knowing she is in the office + her bubbly personality makes what has been a hard season for me feel much better. I seriously recommend her + this public storage location for all your storage needs!
Mary always taking care of me!
Mary was extremely helpful, provided top of the line help and has a wonderful personality and smile!!
Mary is a great asset to your company! She was very helpful and has a wonderful personality! Will definitely refer people to this location!
Great people to work with. Mary is very helpful.
Mary was great! So easy to work with!
Thanks for everything
Mary is very helpful will definitely do more business at this location
Mary is great! Helped me get my lock cut off asap to get my bike out!
Mary was amazing keeping me company as I was waiting for 4hrs for a tow. She was extremely knowledgeable and we discussed our countries differences (I'm from Canada)
I wish her the best and hopefully one day she will come visit Canada. I can't give enough stars for her hospitality.
Mary if you see this, thank you.
Mary was so helpful with my storage experience!!!
Mary was great, she even stayed a few minutes late just so I could get my storage and I was so thankful for her doing that, I definitely recommend this place.
Ms.Mary is a nice friendly and helpful professional manager on this property and she has been so helpful to me and I would highly recommend everyone to this specific property.
5 plus stars for this site! Location is gated, clean and under surveillance. Mary is so helpful and professional. If you need a well run storage facility, go check it out! Mary is knowledgeable, professional, kind and welcoming. Couldn’t ask for a better storage spot.
I absolutely loved Mary!! She's very polite and respectful. Also, she doesn't make you feel like you're just a customer. I tell people I know if they ever need a storage to go there.
My Grandmother has been storing here for years and we have never met a manager as sweet, kind, & professional as Mary. we love her and we love this location!!
Mary is so helpful and friendly. The property was clean and well maintained. 10/10 recommend.
Mary at the Elm Hill location was fantastic!!!
This is the place to go for storage, Mary is fantastic and will make sure you are taken care of
Mary was so helpful with my move in. Brandie in Murfreesboro sent me to her to get my unit move in straight and they both were amazing thank you so much
I recently moved from Nashville to Hermitage temporarily for my job and needed a storage unit that was conveniently located. Mary was so helpful with getting my reservation secured! She really made everything a smooth & seamless process! I couldn't thank her enough for her patience and professionalism!
Absolutely great follow up service per my complaint. Was surprised to get such a great response and will use this location in the future.
Mary was so helpful. Thank you
Just stopped in to see if there was parking available in Nashville. Mary was great. After meeting her, you’ll feel like you just reconnected with a long lost friend. Very professional and knowledgeable about the business and also very sweet. Please stop in and see her.
Mary was so helpful & nice. If you ever need storage or packing supplies, this is the place!!!