Public Storage Self-Storage Units at 1997 Elm Hill Pike, Nashville, TN

I can't express the highest quality and over and above service that I have received every time I talk with Bill @ the Elm Hill location.... He is always so friendly and wonderful to work with... if only you could duplicate him... please make sure he knows how much you appreciate him...he deserves a raise in my opinion... thanks for all you do Bill... Anita H.

I have been calling all day to pay for my storage no answer or call back so I leave work and go to this location I arrived at 2:30 pm and the door is locked no one is there and the number provided is disconnect and now my items will be auctioned because I can't pay at the location unprofessional and just horrible Update THANK YOU BRETT for contacting me and resolving my issue and helping me save my precious belongings it means the world to me

Can't thank Joyia enough for helping us get the storage space we needed. It's always a positive experience.

Just wanted to give a big thank you to Joyia for helping me with…. Everything really, she was super nice, and had a great smile! They didn’t have any units In the size I wanted at her property and she could have left it at that.. But she was nice enough to look up other stores in the area that had the size I needed, wrote down the info, and even offered to call over there for me… Your awesome Joyia! Thanks again!

Joyia was incredibly helpful, knowledgeable, and easy to work with. Highly recommend!

Adria very great service learn more from her than I ever have and I've had this storage for 3 years great job

My 85 year old mother that passed away a few months ago has a unit at this location. She has been storing there for several years and we have seen many managers come and go but I must say Mary was by far our favorite. She was very caring of my mother especially when she was going through chemo. She always checked in on her. My mother was also very forgetful so Mary would go beyond and call us every month to remind us of her storage bill so it wasn’t late. We knew she didn’t have to do that but she did. Mary, I just want to say you made a spunky elderly lady smile a lot more when she had to pay a bill and just know we are thankful for your kindness over the last few years.

MARY IS A RAY OF SUNSHINE! She has seriously gone above & beyond for me in multiple situations in helping me + my family set up a unit space 2 different times in urgent times in my life over the past few years. She is so kind, considerate & helpful with every question you could ever have. I feel so safe when I go to my storage unit at any time knowing she is in the office + her bubbly personality makes what has been a hard season for me feel much better. I seriously recommend her + this public storage location for all your storage needs!

Mary always taking care of me!

Mary was extremely helpful, provided top of the line help and has a wonderful personality and smile!!

Mary is a great asset to your company! She was very helpful and has a wonderful personality! Will definitely refer people to this location!

Great people to work with. Mary is very helpful.

Mary was great! So easy to work with! Thanks for everything

Mary is very helpful will definitely do more business at this location

Mary is great! Helped me get my lock cut off asap to get my bike out! Mary was amazing keeping me company as I was waiting for 4hrs for a tow. She was extremely knowledgeable and we discussed our countries differences (I'm from Canada) I wish her the best and hopefully one day she will come visit Canada. I can't give enough stars for her hospitality. Mary if you see this, thank you.

Mary was so helpful with my storage experience!!!

Mary was great, she even stayed a few minutes late just so I could get my storage and I was so thankful for her doing that, I definitely recommend this place.

Ms.Mary is a nice friendly and helpful professional manager on this property and she has been so helpful to me and I would highly recommend everyone to this specific property.

5 plus stars for this site! Location is gated, clean and under surveillance. Mary is so helpful and professional. If you need a well run storage facility, go check it out! Mary is knowledgeable, professional, kind and welcoming. Couldn’t ask for a better storage spot.

I absolutely loved Mary!! She's very polite and respectful. Also, she doesn't make you feel like you're just a customer. I tell people I know if they ever need a storage to go there.

My Grandmother has been storing here for years and we have never met a manager as sweet, kind, & professional as Mary. we love her and we love this location!!

Mary is so helpful and friendly. The property was clean and well maintained. 10/10 recommend.

Mary at the Elm Hill location was fantastic!!!

This is the place to go for storage, Mary is fantastic and will make sure you are taken care of

Mary was so helpful with my move in. Brandie in Murfreesboro sent me to her to get my unit move in straight and they both were amazing thank you so much

Mary was AWESOME I came in with an issue and she resolved it quickly. Very respectful and has great customer service care. I will definitely recommend anybody to go see Mary if they need a storage unit. Thanks Mary you were MAGNIFICENT!!!!!

I recently moved from Nashville to Hermitage temporarily for my job and needed a storage unit that was conveniently located. Mary was so helpful with getting my reservation secured! She really made everything a smooth & seamless process! I couldn't thank her enough for her patience and professionalism!

Absolutely great follow up service per my complaint. Was surprised to get such a great response and will use this location in the future.

Mary was so helpful. Thank you

Mary was so helpful & nice. If you ever need storage or packing supplies, this is the place!!!

Just stopped in to see if there was parking available in Nashville. Mary was great. After meeting her, you’ll feel like you just reconnected with a long lost friend. Very professional and knowledgeable about the business and also very sweet. Please stop in and see her.

How much is one unit?i just had few things and something like a small space if you had?

Mary And Pam are a wonderful duo very attentive to your needs took me on tour of the facility thanks so much!

Hi! My name is James King. Im renting a unit on Elm Hill and I would like to compliment Mary for her kindness and customer care!!! Thank you.

Had a wonderful experience while renting my unit. The customer service that I received from Mary was outstanding. She really uplifted my day, thanks Mary for all you do.

Thank you, Mary ~ you were such a big help to us in getting our units processed for move-out! You are a gem!!!

Jay helped us finding our unit and it was a great help to us,he even gave us candy to our little girl.

Mary is absolutely rocking some amazing customer service skills at your Elm Hill Pk NashvilleTN location. Can't say enough good things about my experience in upgrading my 10×10 to a larger space. If more businesses had many Marys working in them, they'd have my business for life. Some people just show up for work while others give their all. Public Storage powers that be...give this girl a raise!! Beyond satisfied customer here.

Mary was amazing person she answered any questions I had she went above and beyond to help me thanks Mary for your help we need more people like u in this world 🌍

Mary Bland was an amazing representative for public storage! She was able to answer everyone question I had on sizes of storage units, how much everything was going to be, and kept an upmost friendly attitude and made us feel welcome.

I had an issue with my booking and Mary went above and beyond to make sure that my needs were met. I had an exceptional experience at this specific location.

Mary was extremely helpful, knowledgeable, and she has exceptional customer service!

My girlfriend and I just moved in together and I needed a place to store my junk she won’t let me have. Mary was awesome and so full of personality. She’s very professional and helpful. I’m happy with my service and recommend this storage company to anyone that would need it.

Mary was awesome!

Mary was fantastic!! She went above and beyond to help me and she was kind and very welcoming, and I’m glad she was working today!

Would definitely recommend! I have never had to use a storage facility so I didn't even know where to begin! I am so thankful that Mary was there. From her knowledge and willingness to take the time to assist me with the questions and concerns I had. Thanks again!

Mary was so helpful, I was rushing and she made sure I had everything I needed to feel comfortable during this move, thanks again for helping making a stressful situation easier

Great customer service! We came from California to Nashville and had loads of trouble with our moving company. Long story short, we had to rent a storage unit because our truck arrived days before our move in date. As frustrated as we were, now having to deal with this, Mary made this part of the move flawless and easy! She was a sweetheart from the start over the phone, and was able help us figure out which unit would work best for us. When we arrived to the storage facility, she was even sweeter and put a smile on our face!

Went in to inquire about a rental property and the manager on duty was very helpful and willing to answer all of my questions and concerns. Highly recommend!

Great place to store. Super quiet location & The property manager, Mary, is so professional & very customer oriented. She actually CARES. I will be recommending this to any friend That may need storage.

Mary at Public Storage was a pleasure to work with. I was all set up and ready within minutes and she answered all of my questions. This is a great location for your storage needs.

Very happy with her help!!! She was amazing.!!! Perfect location!!! Thanks u so much again Mary.!!

Not and all night access. Thats why im not putting 5 stars. Other than that...great!

Mary was really helpful

Mary was super helpful in getting me set up with a unit in a very short amount of time. Great customer service.

Delilah Miller helped me set up my storage. It was a hectic moving day. I needed to upgrade when I got there and she was more than happy to help accommodate that. Everything was easy and professional.

Had my stuff out of there and there trying to still bill me city slicking crooks

Mary was awesome!!!! She went out of her way to help me with my storage needs.

Marie is awesome

Delilah was very helpful and made sure I was taking care of

Mary was an absolutely pleasure to work with, I’m very satisfied with their business establishment. I would definitely recommend them to anyone that is in need of storage.

Mary is the best!

Mary was very helpful getting us set up to store our stuff here!

Has anyone else had there stuff stolen from this place because I and my roommate have

Mary was awesome!!!!

Brett was super helpful

Stopped by today to inquire about a storage unit. Mary at the front desk was most helpful. She gave me all the information I needed in a courteous and professional manner. Highly recommend this location for all your storage needs!

Highly recommend this place for self storage.Mary was so helpful and nice and knew exactly what size storage I needed.

I love this place. Verry professional and frindly staff

Thanks for always helping out with my needs!!!

How much does it cost to store a vehicle?

Absolutely, wonderful service !!! ☺! Joy in the office is so sweet and patient. She really pays attention to detail and knows her job. I was so comfortable in the office. It's so nice to go somewhere and get a smile from the assosiates. If you want great customer service with a smile , this is the place to go.

Joys doing a great job you need to hire more friendly people like her

Ms Joy was very nice and informative. Office was neat and clean. I would recommend this location for the great customer service! We need more people that take pride in their job.

Came in to pay my bill Joy was great come see her

I have used this storage for a while now and they have really been fair with me and helpful,one associate,Tiya was a respectful associate and very helpful

I would highly recommend this location Joy is awesome with anything you need help with. Office is clean and so are the units

Moving to Nashville for college this yeah and stopped in to this location and Joy was a big help I will be storing here I recommend this location to anyone who is looking to get good service

Office was clean and organized. I just stopped at this location to make a payment, not where my belongings currently are. The only complaint I have is that there was not a sign on the door in the time she was showing a unit. It was during normal business hours and I had to call the number on the door to figure out what was going on. Could have been avoided with a simple sign on the door stating, 'Back in a Moment.'

Came in to this location and had questions about storing and Joy was a big help and I will he storing at this location when the time comes.

DO NOT COME TO THE 1 ON ELM HILL PIKE ACROSS FROM HARDEES. THIS IS THE ONLY PLACE WHERE YOU CAN RENT A UNIT GET SICK AND BE HOSPITALIZED AND GET OUT AND TRY TO MOVE IN THE STORAGE UNIT YOU HAVE BOUGHT AND PAID FOR TO GET THERE AND FIND OUT THAT THE DISTRICT MANAGER HAS DONE A REFUND AND SAID WE WALKED IN THERE AND GOT THE REFUND REMIND YOU THAT THE DATE IN QUESTION I WAS HOSPITALIZED SO WHO DID MY REFUND GOT TO AND WHY IS THE DISTRICT MANAGER DOING REFUNDS WITHOUT THE CUSTOMER'S KNOWLEDGE?

Joy is the Best!!! Great Customer Service! She is the reason I have storage unit at Public Storage Elm Hill Pike!

Spoke to a lady named Joy. She was very nice, well informed about the storage units, the facility and it’s hours of operation as well as pricing info. I will definitely use them the next time I need to store items for a period of time.

Wonderful people and my belongings are super safe. Great place to put your faith.

Joy is a very helpful property manager and the District Manager was very attentive to helping Joy and myself. Very please with this team and their level of expertise!

i love this location, Joy helped me with all the questions I needed to know for storing my goods. She was a big help for us . Thank u for having me.

Joy helped me a lot

Joy was very helpful & had a great attitude

Came in to get a quote on a space and Joy was so helpful I will be coming back I recommend anyone to store at this location

Do Thea give you extra time if the person who rented it passed away

It’s never easy to move a lot of things in so little time , but Thanks to Ms. Joy she lifted a small load off my shoulder with her help .

Very good pricing and employees. Joy is my favorite makes everything a breeze!!

Joy was very helpful and able to answer every question I had. Would recommend to others

Joy was very helpful and professional I will be recommending this storage to my family and friends

Joy's professionalism is outstanding she took care of everything I needed to know about renting my space she offered a lot of insight I recommend this location to everyone looking to store

Moving is never fun but Joy answered all my questions and made my move a lot easier. I truly appreciate her

Joy had a great attitude and truly helped me with all my needs

Joy Saulter gave the best customer service with a smile. Assisted with all my needs

Just moved to Nashville looking for a storage unit & first stop was this location.Joy helped answered all of my questions about the units & I appreciate her time & customer service!

Its never fun moving but joy made the transition truly easy. Thank u

Joy was an amazing help to me I highly recommend this place to anyone who is looking to store!!!

The person at the front desk was super nice, and it is very accessable.

I love the customer service here from joy very clean facility recommend to store here

The staff was really helpful. I misplaced my keys and they didnt hesitate to help me replace my lock so I could secure and have access to my unit. Im Im v appreciative of their help during my moving transition. I highly recommend this storage location.

They have very reasonable pricing and great staff. Joy was a great help to me and I couldn’t have asked for anyone better.!!

Corey, was so helpful in assisting me, in getting my information updated, she is a stellar asset to your organization.

Filthy Rip off artists! The place has always been dirty which I overlooked to a certain extent. Then I was told by a friendly girl on the phone (said sarcastically) that if I moved out the day after I auto drafted they would just prorate the day. I upon checking out I was told that was not the case that I would be charged the entire $159 for the month having only spent 24 hours in that unit. Make sure you read the fine print and don’t talk to anybody in the actual storage facility. They are apparently incompetent.

Great customer service! Joy was a big help for me with dealing with my move. Definitely will be a loyal customer.

Thanks for an awesome experience. Your staff is very knowledgeable and friendly. I really appreciated Ms. Joy for her great customer service and helping with everything.

Joy was nice & polite. Great smile. She knew what to said and do. For me to get storage unit. Thanks Joy

The service here is beyond great I would not rent any where else but here the office is so welcoming and Joy has a bright spirit. Can not wait to come back.

Brett was so helpful cutting my lock for me.

The service was great today if your looking to rent come see Joy!

Joy was so helpful. She was smart and informative. Joy Helped get the unit we needed and she even entertained the kids. Her smile was very contagious. Thank you joy for helping on this journey.

I had a good experience here!! I was assisted by Joy at this location and she was excellent!! She displayed great customer service, was helpful, and knowledgeable about the units, prices, and availability!

I was in need of a storage unit the manger Joy was such a big help she got me in and out gave me all the information I need & she had wonderful customer service I will definitely come back for business and send people for business #ShoutOutToJoy

Joy was so awesome, she provided great customer service to me and my family!!!

This is a place that I highly recommend when you are going through a stressful time during your move! I had the pleasure to meet Ms. Joy. She has an awesome spirit and true passion about helping others. She went above and beyond her job to make sure my family and I had our storage together and organized. The entire time she kept asking "is there anything else I can do to help". Very beautiful and nice person. My move went a lot easier with Joy's help

Joy was very polite and respectful. She helped with all of my questions definitely will continue business with public storage

Had an excellent experience with Joy at this location. She has a positive attitude and is eager to help. Would definitely recommend this location.

Dom is one of the greatest people I ever had the pleasure to meet. He was helpful and very efficient. After a stressful week of moving this by far was the easiest of the process. If you need a unit go see my man DOM. HE WILL GET THE JOB DONE!!!!!

Don was great and answered all my questions

Brittany was amazing and got us set up quickly

Do you have outside storage to store a car?

In the past I have had bad experiences with storage facilitIes, however this one was very different. Dom is super courteous highly respectful and very professional. His level of expertise pertaining to his position is unparalleled. He makes what is sometimes a fairly stressful situation a breeze. He is truly an asset and a well liked individual. Keep up the good work!

This was an easy place to deal with and one of the only ones that returned an email/phone call. They were flexible and honest. Dom was VERY helpful on "move-in" day.

Tamari and Bret are awesome. They kindly helped me get my storage account under control. :-)

Excellent service from Dom. Thank you - he even walked in the rain to get the lock for my unit and walked it to my car as my girl and I sat dry.😊

Dom is the absolute nicest, helpful sales associate I’ve ever had to deal with. He genuinely cares and takes his job serious. He knows all the details concerning the policies and goes above and beyond to help. He is a huge asset to your company.

A young man named Domiano was so helpful, Very informative and so friendly. I would highly recommended this facility and only want to deal with him for my storage needs!

Dom has always been very helpful and nice. Best place for storage around!

Brittany was excellent and quick with getting me my storage unit. Details were clear and understandable.

Best storage facility in town!

For storage... this place is the ultimate place in Nashville for your storage needs. Mike, Dom & Shea are the absolute best people to work with. Always available with consistently great service. I can't recommend this place highly enough. Safe secure and clean too.

I was confused but the employee Don was very patient and walked me through the process !

Brett was very helpful and extremely nice

Dom was extremely helpful!!

Clean property and friendly service!

Great place for your storage needs! Highly recommend!

Excellent service and understanding

Shakela was very helpful! Thanks.

Shar was very courteous and helpful. Very pleasant

Shay is wonderful she is so helpful and able to answer any question that i may have.

I really enjoyed my visit here. The prices are reasonable and the staff is very kind and patient. Shay was very helpful and easy to talk to. I strongly recommend.

This place is awesone! Shay got me a fantastic deal!

What took excellent care of me when I was desperate for a unit needed immediately. Her professional attitude was more than I expected. I would recommend this location to anyone new to Nashville as I am. Thank you Stay for relieving my stress!

The people here are ALWAYS so nice. It's also a very clean facility.

Andrea was very helpful!

Very polite and professional thank u shakela

The service was exceptional!!! Windy was an absolute pleasure! She made me look forward to giving her my money every month 😀 I definitely recommend public storage to everyone!!

Andrea was Absolutely fabulous with her professional and courteous customer service skills!! She was thorough, spoke very well and really work with me on getting the best price ever!! I always appreciate great service and And I do recommend This particular location if you are considering moving and looking for storage this is your place!!!

A toyng lady by the name of Shay was very helpful and informative i appreciated her help so much she is a people's person and is working in the perfect job for her

Andrea was awesome!

Andrea was very professional. She was very knowledgeable of the space and I feel that she was not just trying to sell me anything but what was right for me and my storage needs.

Shay is outstanding!! Go see her for all your storage needs!

First time getting a storage Unit! And Rachel was super informative about every question I had and she was polite too, so far I've been very happy with my service and space! Thanks again.

Great service

Gwen was absolutely the best she help me find the right storage unit and also brung somethings to my attention about the products they sell for keeping my items safe. She was very friendly and professional. Thanks Gwen!

This storage place is so awesome! The representative (Shay) assisted me, and my friend with finding her a suitable unit, and explaining the price break down. It was my friends first unit so we didn't know very much about the process, but she was extremely thorough, and never got frustrated with our many of questions. I definitely recommend this location for sure great customer service all the way around!

Shay was gave excellent customer service explaining the detailed application process and showing us our unit. This is a good location and we would recommend to others.

Shay was awsome today!!!!

Gwen had the answer to all of my questions and took good care of me.

Amazing customer service. We were helped by Rachel and she was very nice and respectful.

Hi came in today and received outstanding customer service from Ms. Shay, thank you so much Shay! 😃

Shakela was amazing she helped me with whatever I need, the best place to go!!!!!!!

Very well managed and a wonderful experience

Shay is awesome. Totally assisted me in determining the best location from available units and rapid responses on questions and needs. Best customer service I have had with public storage in all mediums!!!!

Great location, clean and easy access units. Shay (staff member) was awesome and checked all details thoroughly to make sure I rented the appropriate space. The online rate was way better than walk up so I’m glad I did that. Don’t forget to take your own lock when you first visit to fill out your paperwork etc. they have good locks... but it added $20 when I had locks at home...

I would like to say thanks to Shay for taking the time out of her busy schedule to help me find out information on the monthly auctions and walk me through the web pages for all future information.

What a great pm by the name of shay I like how she treat people and well respected in my eye what a great place

I came in looking for a large unit and what was very helpful...although there were no units available at this location she tried to help find me a unit at one of your other locations... Thank you Mrs shay for your diligence....

Shay has been very helpful and great to work with.

I have used this storage unit for 5 years now. Never an issue and the management is always courteous......especially Shay, she has a positive attitude and always a smile on her face.

Shay was amazing, friendly, and efficient getting me all set up with a unit. Thanks!

So I came into the property today and shay was just amazing she helped me with everything answered all my questions she was such a joy to talk to and so outgoing i love this property. Its been a pleasure!!!

Shay was very helpful along with her district manager. A++++

Shay was very helpful to me and very knowledgeable about the products that the Public Storage has there to sell to fit my needs. She explained the process of payments to me and was very kind. The area is very safe and being gated made me feel a lot better about storing my things there. I recommend this storage unit to anyone that needs to store their things.

Shay was MORE than helpful and accommodating when I showed up panicked with no appointment or notice. I did not feel rushed for my decision and she showed me multiple units to fit my needs. I have reserved my perfect spot, thanks to Shay, and am proud to be a new resident at this location. She answered all my questions and was just great!

Shay was extremely nice and very outgoing

Shay has great service and a professional attitude

Thank you Shay👍 for all your help!

I came in today and I received the best 5 star service from Ms. Shay...... She's Amazing!!!!....

Clean and friendly people

Cherese was great. Very good customer service. Very sweet lady. The storage is nice and clean, with a lot of space for the price. Will recommend this storage place to anyone.

Cherese is so personable, friendly, and thorough at her job. The facility is clean and secure. Easy to do business with.

Cherese was a pleasure to speak with while obtaining a rental space! She answered all of the questions I had and made me feel SUPER comfortable with renting here!

Wonderful manager and clean office

I came in inquiring about prices and sizes of the units and Kiana was extremely helpful. She was polite and patient with all my questions and very informational. I definitely look forward to working with her help again when I decide to rent my space!

Not only was Shay beautiful but she was so nice. Full of smiles and answered all of my questions, and there was a lot. Thank you for yout patience with me.

Beware the price increases. The price increases seem a bit "strategic" It is getting way too expensive, considering the area it's in. Bad hours as well. Becoming a worse deal everyday.

Office was clean when I walked in and was greeted with a smiling face when I walked in. Cherise was polite funny and personal. She spoke to me like a friend rather than a salesman. Public storage needs to keep her for a lifetime.

Amazing service! The cute clerk Cherese had an adorable personality. She was also very knowledgeable of her storage complex. The units were all clean and in proper working order. I'd recommend this site to anyone.

Cherese was so nice and sweet and every helpful and i will come back if i needed to

When i went to public storage Ms. Cherese was great she explain everything I need to know and she was a real nice lady

The storage hours read that they should have been open at 9:30am and it was 11:00am and they were not open when asking another client they replied that they did not know when they were open. So basically we had to find another storage company.

Jennifer was awesome... She did everything. She could,to make sure I was satisfied...thank you

Jenniffer the manager is awesome!!! She is so helpful!!!

Nice customer service. Good prices.

Jennifer was absolutely awesome. Very knowledgeable and kind. Property 27904

Come check public storage out at Elm Hill Pike couldn't ask for a better property manager much respect to Miss Jenniffer & Thank You

Jenniffer was so beyond helpful whenever I came to public storage. I've never rented a storage unit before and she was so patient with me and described everything along the way. She is literally a model employee!! Thank you so much Jenniffer, I appreciate you so much!!

Jennifer was so helpful. What a delightful pretty face and an informative helpful person who was so easy to deal with and encouraging. That kind of professionalism is so helpful.

Jenniffer .J very professional and goes out of her way to make.my experience with. Public storage as pleasant as possible. I will always use public storage thanks jenniffer

Thank you so much Jenniffer.J for making my experience with public storage absolutely wonderful very professional you are the best

Great location and service. Management went above and beyond to help. Would recommend this location to anyone looking to store there stuff.

Great service and quick , not a long wait at all. Close to old home to moving to new home. Thanks Carol for the smile despite no AAA discounts lol.

lily was awesome. she had all of my questions answered before i needed to ask them.

Had an excellent time moving into a unit at Elm Hill Pike. Great customer service experience and as a first-time storage unit user, Lily answered all my questions with ease. Highly recommend this location for anyone in the local area!

Very helpful customer service. Very friendly. I like the location because it's not in a very busy area. It's literally five minutes from where I live. After checking other storage places, I can say that they charge about the same amount as anyone else. Again, Carol was very helpful and easy to talk to. Definitely enjoyed my conversation with her while signing for my unit.

Carol was so incredibly helpful when I called and needed to get a unit set up very last minute. She even stayed late to meet me so I could sign the paperwork and be able to have the unit ready to move into the next day. It was very refreshing to be treated so kindly! She made me feel like I was an important customer and I couldn't have been more grateful. Thanks to Carol's personalized service, I will be recommending this location to my friends/family. If you have the opportunity to rent here - the prices are good, the location is central and the staff is great - DO IT!

Lily the girl at the front desk was very helpful, I started at a cubesmart where they had no room to get a 26th truck in. I had a semi on the way and needed storage fast. Even though it was raining Lily took me straight out to see the best units for me. Thank you Lily for saving my day. John

Laura was wonderful. She knew the answer to every question I had.

Convenient location and knowledgeable staff. Property manager Carol was friendly and helpful no matter how many different units I wanted to examine before choosing one. Best prices for the amount of space.

My experience with ps was fantastic. Thanks to Miss Lily! She was/is awesome! Lily had all the answers and was extremely knowledge and knew her product very well. Lily is definite keeper!!!

I came into Public Storage to get some prices on some units. The manager Lily was extremely htelpful, and answered all of my questions. I'll be sure to come here, when I move next month.

Me and my friend earl visited this place and Sean did a wonderful job touring us around the facility and made renting a space very easy. I would recommend everyone I know. Thank you for your professionalism.

Carol was the bomb!!!! Her customer service skills were great!!!!

Good customer service

As of right now, I've been waiting outside for over an hour. Nobody is here. Business hours are until 6. I got here at 4:40. They put a sign on the door saying they'd be back at 4. What kind of business is locked during their posted business hours?? They lost 3 potential customers who were waiting and left. I'll be ending my contract as soon as someone shows up. I found out that both cube smart and another storage company, just up the road, are even cheaper than public storage anyways. That's what happens when you make a customer wait, they start calling other competitors and getting quotes. And as far as the 1-800 number, it's fully automated. No way to reach a human. I even tried calling another location to see if they could help me and it went straight to the automated number. If I could rate less than one star, I would. Nobody wants to sit out in the nashville heat for an hour waiting for someone to show up. As of this moment it's 5:49, 1 hour and 9 minutes since I got here. On a side note, I've rented from public storage in charlotte, nc, before I moved to Nashville and charlottes location is Amazing. I don't think PS is bad as a whole, I think it's just this one location.

Looking for storage Carol always lpoks oyt for her customer...office and property was really clean...awesome

Carol was very helpful & friendly. The property & unit were both very clean. Thank you

Carol was an excellent worker! Very knowledgeable and nice person to deal with. I need to trade my 10x20 for a 10x30 and also need one more 10x30 to rent. She said manager is waiting on new doors to be installed. I live 1/8 mile from you and would like to start renting and moving within two day's. Hope you can make this happen. My time is running out and I don't want any other place. Thank You Dennis Williams

Carol was an excellent worker! Very knowledgeable and made the experience very easy!

I was helping my brother look for storage units. I went to the Public Storage on Elm Hill Pk, Carol was very friendly, helpful & informative. She showed me a unit so I could get an idea of what a 10x20 looked like. She is an asset to your company.

very friendly and courteous high energy full of spirit and enjoys her job

I was very pleased with carol hospitality and how clean the property was keep up the good work.

I called to ask about prices for storage units & spoke to Carol. She was very friendly & helpful. I'll definitely call when I'm ready for a unit.

Ashley is the best manager of any storage place I've done business with so far

would recommend this location to anyone. great customer service! Thanks Ashley

Great location. However, it was broken into and the $20 lock I bought from them I had to buy from them again even though I use their insurance. The insurance doesn't cover the lock. Awesome.

It was great amanda helped me out with everything I needed

I was shopping around for places to store my things when I came across public storage. When I called this location Ms. Amanda was so helpful in answering all my questions. She was very polite and didnt make me feel like I was bothering her. I have decided not to store my things but in the future I will definatly come to public storage and would defintaly recommend this location to my friends and family.

Awesome, Amanda was great. Very helpful and informative.

Very Professional Service. The Lady on the phone was very courteous and answered my every question quick and with confidence. I would gladly recommend this place to all my friends and co workers.

wonderful location. managemnt was very nice and helpful. i will definatly be back to rent here soon!!

If you need a place to store your stuff, I can't imagine a better spot than here. I've rented several storage units in Nashville over the years and can definitely say this was the easiest and most pleasant, considering Jacqueline's excellent customer service and clarity. It's an easy place to get to, and easy to make one's way around, to actually get to the individual units. Overall, a wonderful experience!

Lucy helped me so much i really loved my experience today thank God for caring ppl

Jacqueline gave me excellent service and was extremely helpful with all my needs!

We moved from LA to Nashville and had a few minor delays. Jacqueline was in constant contact on the phone, getting updates on our arrival. She was there and ready to assist us when we finally arrived. She was friendly and professional and it was great to have a smiling face greet us after our long journey.

I came in to look at a unit and gather information. Jacqueline was amazing. So professional and helpful. She went out of the way to show me multiple units. I will not need a unit for a few weeks but I will definitely come back to this location and see her when I do. I will also recommend her to anyone I know needing storage.

We received great customer service and the unit is perfect for our needs and at a very competitive price.

I am very pleased with the customer service that I experienced from Jaquelie! the storage size was perfect and the price was even better!

Great place. The staff is friendly. The facility is clean.

Mariah gave us excellent service today. Thank you

JACQUELINE DOES A GREAT JOB AT THIS LOCATION ALWAYS ATTENTIVE TO HER CUSTOMERS AND RUNS A TIGHT SHIP, THANK YOU FOR ALL THE HELP!!!!

The new site operator Jaqueline was very nice and helpful. She made the process of acquiring a larger space for me a total breeze. Couldn't have been easier. I am still a big fan of PS on Elm hill pike. It's the spot for me.

I would like to recommend Jacqueline to everyone I know who is in need of storage I can't really remember any particular occasion when I received good customer service at this location, although I know that I have frequently in the pass receive poor service from other staff members it was quite refreshing to speak with Jacqueline excellent customer sevice and very efficient! Good customer service is when the service is prompt and efficient and the staff are friendly, helpful and happy to serve you. And Jacqueline did a very good job in doing that !

Great experience. Very friendly staff, and the lady at the front desk took care if everything. In and out in no time. If you need a storage space, don't hesitate to get one here.

Micky was helpful, and friendly. I really enjoyed my experience. I will recommend this location to any one that is in need of a place to store things, it was clean, and safe. Micky really the difference.

The Attendant, Mickey was more than helpful. It was a total breeze, the entire move in process beginning to end. She was clear, concise, and very friendly. I would recommend this location to anyone needing storage in the Nashville area.