Great customer service, Donnell was awesome!
Clean, safe, and easy process to sign up and enter. Donnell and Caitlyn at the front desk are nice and easygoing.
Donnell and Caitlyn have been absolutely amazing! This is my first time using a storage unit! My experience has been great! They’re knowledgeable and helpful. Also friendly, professional and fast! The location is clean and I suggest all to rent a unit from here if you’re looking! 🙂
Donnell was a big help! Clean place. Easy to find and operate
Dommel was the man! He helped us fit a mattress in my girlfriend’s car. Highly recommend
The staff here are great. The environment is clean and safe
Caitlyn was very helpful. Good place to do business.
Staff is super helpful and the facility is convenient and secure.
Caitlyn is the best!!!! #OrangeYouGladYouSroreHere
Dommel and Caitlynn were very friendly and helpful. The space is clean and secure.
Donnell and Caitlyn did a great job and I had a great experience.
Staff was awesome very helpful.#orangeugladustoredhere
Caitlyn and Donnel were extremely helpful and friendly as I was cleaning out my storage area. They went above and beyond with an issue I had and demonstrated they cared about providing the best customer service possible.
Much appreciated.
Amazing service! Donnell and Caitlynn had awesome customer service and helped me with my items and materials for purchase. pricing is good and storage is easy to access
Caitlyn was wonderful! Property is clean and aesthetically pleasing, staff is courteous and bathrooms are adequate. Climate control is also a must.
Can't say enough great things about this place. Caitlyn is awesome and is always very helpful when we need something
Dealing with storage issues long distance is a feat but thank goodness for help and patience from Caitlyn, it was a piece of cake! Customer service from her is off the chart!! So relieved to go into 2025 with one less thing to worry about and all thanks to Caitlyn!!
Caitlyn was absolutely amazing in helping us with managing our bill and getting into our new unit. She manages this facility with professionalism, kindness, and goes above and beyond to help you with what you need!! So grateful for her help–highly recommend this Public Storage location!
Donnell killed it! Best place to rent from!
Donnell has the best customer service I have ever came across since I have had this unit.. he is the best
Donnell & Caitlynn were able to help me out quickly & assist me in finding my new storage unit
caitlyn and donnell are the best employees ever!!! Awesome people, public storage is lucky to have them there. this is the best storage iVe ever had
Caitlyn and Donnell are thee best! Always working hard to maintain a clean and secure facility. I have stored here for years and will continue to do so because good customer service and top notch security is very important to me.
Great experience, the staff was very accommodating and helpful.
The EASIEST and most Efficient process to obtaining a storage unit that I have ever been through! Thank you Donnell and Caitlyn for helping me get this pain point taken care of smoothly!! ☺️
Caitlynn provided excellent customer service. Thank you for a seamless experience.
Donnell and Kaitlyn are the best storage units managers I have ever delt with.
They did everything in there power to help me out.
I been buying units for a long time and they are at the top of my list.
Awesome Storage unit with awesome staff - Commell, Caitlyn, and Brandy. Highly recommend!
Best public storage unit ever. Shout out Caitlynn and Donnell. You guys are the best
Caitlyn and donell was so friendly and knowledgeable thanks, always very friendly people and great atmosphere
Great facility and staff! Caitlynn and Donnell have been very helpful!
Donnell has amazing customer service!
Dommell and Caitlynn were very helpful in getting the unit set up
Donnelly and Caitlynn were extraordinarily kind and helpful. I highly recommend this location.
Joe and Caitlyn and Amelia are excellent with their customer service. We had a great experience! We love public storage! ALSO Donnell is amazing and helped me so much today !!! 11/12/24
Donnel and Caitlyn were EXTREMELY helpful in getting my storage unit set up and went above and beyond
The staff here was Caitlyn was absolutely amazing thank you for the wonderful experience
Caitlyn and Donnell were the best!! Excellent customer service
Donnell and Caitlyn were extremely helpful and answered all of my many questions!!
Juston and Donnell were great! Friendly and helped me down size when I reserved too large of a unit!
Donnell did an amazing job helping me and my friend out.
Caitlyn was incredibly helpful in helping me find the right unit, really awesome place
Mr.Donnell, had such great customer service and was very helpful.
Donnell was an incredible help!
Caitlyn, juston, and Monica were so nice and helpful!
So I just wanted to share my very pleasant experience at Public Storage. I was immediately helped by two wonderful and attentive employees, Caitlyn and Monica. They assisted me very thoroughly in getting my Vehicle stored safely and with care. Huge shout out to you two for the hospitality and attention to detail!
Caitlyn and donnell are the best at their craft. Come here and ask for them, they will help you get the unit you need for the price.they are awesome 😎
This is a very secure facility, that's why I chose this facility. Keep in mind the hours are restricted for security purposes, along with a ton of cameras everywhere. Makes me feel better about storing my valuables here. Awesome property and awesome staff. Caitlyn is a very good property manager and runs a tight ship!
Donnell and Caitlyn are so helpful! Customer service here is A+!
Donnell and Caitlyn were very welcoming! Donnell was super friendly and very helpful! I am completely satisfied with the customer service!
Caitlyn and donnell were so helpful with getting me a unit! For sure the best storage facility in Nashville. I would give 20 stars if I could
Donell and Caitlyn were extremely helpful and attentive! Loved their service and generosity.
Wonderful staff services, donnell and Caitlyn are the best!
Excellent customer service. The team at public storage is friendly, engaging and ensured access our unit and provided us a lock when we needed one.
Thank you
Stephen
Caitlyn was a SUPERSTAR! She was so friendly and welcoming. Give her a raise! Excellent service. 5 ✨✨✨✨✨
Easy moving in and out. Friendly staff. Great place if you need a storage unit!
Donnell and Kaitlyn were both very helpful and made it a very easy move in experience!!
Caitlyn and Donnell are the best!!
#BestStorageInNashville
#BestStorageInNashville
Caitlyn Will help you out!
Caitlyn. Keeps her property running real nice. Anytime i rent from Caitlyn she is the nicest.
Caitlyn and Donnell are the best property managers you could ask for. If you need a unit, this is the place to go. They really went above and beyond to make this property extremely safe since it is located in Downtown. Lots of cameras everywhere and a lot of staff. You can rest easy knowing that your stuff is in good hands.
Very nice, new secured property. Caitlyn, the property manager, keeps things running smooth and keeps it tidy
Promise, you’re a rockstar! Seamless signup, took so much of the stress of my already stressful situation. Explained everything very thoroughly and did it with an amazing smile! You’ve got a great employee on your hands! A++!!
Update- Caitlyn and Donnell have always been very helpful and knowledgeable with any questions or concerns I have. Thank you for the excellent customer service, highly recommend this location for all your storage needs!
One of the most unprofessional companies I've ever worked with. From the store location to the general customer service line. Don't waste your time just spend the extra money and go elsewhere.
Donnell and Caitlin were super helpful!
Donnell was so helpful with moving my one storage unit to a smaller storage unit and got me a great deal! I will definitely be back for his great customer service!
Thank you, Amelia for being so kind, thorough, patient and diligent for helping me out today find a storage space that will fit my needs. I have used Public Storage before and I always have the best customer service. And that is the reason I am back since I need your storage services again. Keep up the great work.
Caitlyn and donnell are rockstars!
Donnell and Caitlyn were a tremendous help! Made my day much better!
Thank you so much!!
Caitlyn and Promise treated us so well and made us feel welcome to the storage unit! They were so helpful and Promising, lol! I encourage anyone needing to store their belongings here to do so! If you ever need any help just call Emelia!!
My experience is always 5 stars the staff is always so amazing. Promise, Donnell, Caitlyn. A-1 team of teams.
I spoke with Promise today and she gave exceptional customer service. From her tone of voice, knowledge, and her pace was extremely customer service forward. I appreciate working with this location. ⭐️⭐️⭐️⭐️⭐️
Promise, caitlyn AND Donnell helped me get a great Unit, very good place
Promise, Donnell and Caitlyn were super sweet and super helpful, literally the best customer experience I’ve ever experienced!
Promise is awesome! Has great customer service skills!!
Big shout out to Caitlin, Amelia and Darnell! I’ve been using this facility for a while now and they always make everything so easy; the staff is super helpful and makes my storage unit process a breeze
Donnell & Catlyn were extremely helpful.
My experience with public storage has been nothing but amazing. Donnell and Caitlyn went above and beyond to help answer any question I may have and they go out their way to make sure customers are happy.
Great customer service and very patient with our situation!
I’m here probably 3 times a week and Caitlinn and Donnell are always so helpful! Donnell has on more than one occasion helped me with door when pulling a heavy cart and I couldn’t appreciate them more!
This is one of the best run and most user-friendly locations I have used over the years. Efficient, no surprises rental process; friendly, helpful staff. Can get very crowded at beginning of month and during move in and out periods at local colleges.
Caitlyn and Donnell are the best! Super clean and secure property
Great Service, check in was amazing and check out with Caitlyn and O'donnell was effortless. Great to experience old school above customer service.
Thank you, Caitlin! Your kindness and professionalism goes a long way when people are overwhelmed from moving 😂 100% recommended
Been using this place for a couple years now and love them!
Amazingly secure facility and the staff is incredibly helpful. Donell stayed late and helped me move my last load in! So grateful!!
Caitlyn, donnell, and Amelia are a lifesaver! Really helped me get a great deal on my unit. I love this place and the employees, they do a wonderful job making sure it is always clean and welcoming.
This is such a great facility! Megan, Caitlin, Donnell (hope I spelled everyone’s name right) were super accommodating throughout my move and worked with us during all the ups and down. Highly recommend!
I rented here for years and they run a great business. Donnell and Caitlyn have always been super friendly and helpful with any questions or needs I had- move in, pop in, move out. When I’m back on Nashville I’ll certainly be back here. Highly recommend!
Donnell and kayla have gone amazing job for me on my public Storage
Caitlyn was super helpful!!
My mother and I have used this storage since January of 2022. I must say We have not had any problems or concerns since we have been here. Bathrooms are clean, and the storage unit is perfect for my mom’s items. Temperature controlled is perfect. The staff has been stellar. Thank you Donnell and Kaitlyn for providing excellent service.
Be blessed
Alicia and Larnice.
It was the perfect storage place when I moved out of my apartment. The front desk staff (Kayla, Emilia, and Darnell) made check in a breeze. I liked how clean and easy access it is.
Had such a great moving experience, especially since I was moving out of my apartment alone. Donnell was super helpful and accommodating. Caitlin was able to assist with getting my unit changed to one that better suited my needs. It was a 10/10 experience!!!
Public Storage is the best in Nash! Donnell has always been super easy to work with and very helpful. Would recommend them over anyone else!
Caitlyn is awesome! Helped me a lot with my unit rate
Has a great moving experience with Darnell and Caitlyn. They were both very helpful and accommodating!
Such a smooth moving process!! Darnell and Caitlyn were great help!!
Donnell And Jacob was very helpful, got my unit taken care of fast and sufficiently . I thank them both. !
Donnell & Jacob did a amazing job helped me wave my fee for my storage
I had a great experience at Public Storage. I came here to look for boxes for moving, and was helped by Donnell and Caitlyn who were respectful and helpful. Definitely recommend to anyone looking for moving supplies!
Amazing storage unit!!! This astounding establishment slightly outside the heart of Nashville had the perfect amount of space and security for a college girl like me to feel safe leaving my stuff here! If you have the pleasure to speak to Donnell or Caitlyn, it will make your experience ten times better. If I ever need a storage unit in the Nashville area, you BET i’m coming back here!
Great experience, Donnell was always super helpful the last few times I came. Even helped me lift my dresser into my car.
Very pleasant experience with moving into the storage. The young lady was very nice and even when I asked her questions on the elevator she was very nice and helped me alot. I wish that when calling I would have gotten a better idea of what a 5x5 and 5x10 was because, I didn't realize that one was deeper than the other and two students items would be able to fit, not knowing what the other student was storing. This location was perfect and distance 5 min from campus which is perfect.
Absolutely FANTASTIC EXPERIENCE!!
Besides being incredibly conveniently located, the representatives at the main desk are incomparable! I just renewed my space for a second year and they could not have made it any easier. I so appreciate their patience and willingness to help. Thanks for all you do!
Loved it here, super friendly staff !!
Shout out to caitlyn for helping me get the best unit for the best price around!
Top storage unit in nashville. Wonderful people and incredibly helpful and prices you can’t beat.
Ask for Donnell, Caitlin and Emilia they’ll take care of you.
Donell, Caitlyn & Amelia are an amazing crew! Friendly and helpful. Thanks so much for everything
Easily accessible location for a great price. The front desk folks, especially Donnell, Caitlyn, and Amelia, are always friendly and helpful. There are always plenty of carts to use and it’s never too busy to slow down the elevators. I wish it were 24/7, but I understand with it’s prime downtown location, that safety could be an issue. I finally got a house and said goodbye to my unit, but would 10/10 would rent again.
This place is so clean and convenient! Great storage center I would recommend friends to it! Donnell provided great help and customer service!
DONNELL WAS SO HELPFUL! This space is so clean & efficient. So easy to check in & load in our things! It was so nice to be able to feel safe with our stuff! Highly recommend!
Amelia & Kathleen were accommodating.
They have been wonderful! Especially Darnell and Caitlyne, we misplaced our key they helped us with a locksmith and problem solved for us! Appreciate you! Highly recommend for college students!
Caitlyn was so friendly and helped me get set up on the app. Very professional staff and very secure facility.
Caitlyn, Amelia and Donnell were positively WONDERFUL! They made sure we got to our floor okay when we had trouble with the elevators and gave an extra minute when we ran over our time. We could not be more grateful!
Great location and friendly staff.
Great convenient temperature controlled space!
Donnell, Caitlynn, and Amelia were very patient, thorough, and helpful!
kaitlyn amalia donelle were great workers
Friendly and helpful staff!
Great storage facility. Very safe with codes to get in the parking lot and to your unit
The best storage unit in Nashville! Super clean and the staff is excellent.
Donnell help me and was very accommodating
It is a Safe and Awesome place.
Very good customer service nice place
This was a fantastic experience. The Public Storage was extremely safe, clean and efficient in getting my daughter in and out of her Vanderbilt dorm. We will definitely rent another unit again
I came super early to move my things out of storage for college and it was super easy and the storage unit was neat and it felt secure to keep my things in there over the summer, no problem. Darnell was super helpful and was able to get me a cart to move things easier despite the office being closed originally. Staff were super friendly but Darnell especially helped make me feel welcomed with great customer service. I always recommend this storage place on Rep John Lewis to friends and new family! Super close to Vanderbilt as well!
Excellent facility. Clean, staff is great.
Caitlin is the best! I came back to rent again this year because it is very convenient and secure
There were three wonderful people who helped me: Caitlyn, Amelia, and Donnell.
The storage unit was incredibly accessible and affordable. I was able to fit all my items into one unit, and the staff was super helpful. Highly recommend for all your storage needs.
Easy to rent a unit and fast and very helpful service.
Caitlyn and Amelia are so friendly and helpful everyone I come here
Caitlyn and Amelia are the best!
Caitlyn and Amelia were helpful!
Amelia and Caitlin were amazing! Been coming here for the past 3 years. Supper nice and helpful staff
Katelyn and Amelia are very professional and caring. They listened to my plight and I was able to keep my inspite of everything! Thank You Lord 🙌
And I will recommend Public Storage to any and All. It's a safe and very well organized facility.
Nice people! Helped us move our stuff from when they didn’t have to.
Caitlyn helped me get a unit on the $1 special! Awesome climate controlled propert.
Amelia is the best!! Was so helpful today! Definitely recommend getting a unit here
Prety good service ...awesome !! 100% recomended.
Caitlyn and Donnell are so friendly and professional. Definitely come here if you need storage
Awesome service from caitlyn!
Very clean and well run. Amelia is very polite and helpful. Highly recommended.
Amelia was extremely helpful moving me in
Very nice facility with very helpful people.
Absolutely amazing experience with moving in and out for college! Amelia was super helpful. 10/10 reccomend
I have had the best experience with this unit! So clean and the BEST customer service - they even let me come in after hours on a sunday when we forgot they closed at 5:)
Donnell was very helpful on my move out process.
Was a great experience storing with this Public Storage! Climate control was so important and honestly made the whole process much easier! Would absolutely recommend them for anyone looking for storage unit!
I lost my husband’s spare car key at the facility and THEY FOUND IT!!! So grateful :) awesome customer service!
Always impressed with the professionality of Caitlyn and Donnell, very happy I chose to rent here.
Caitlyn is always so helpful and polite, ask for her to help you out if you need a unit!
Shout out to Caitlyn for all of her help!! Keep being awesome employees y'all!
Ive rented here for a couple of years and only have great things to say, especially about the property Manager, Caitlin, who goes above beyond to keep the property clean and secure. Thus property is know for its extensive security... including the hours.
Caitlin helped me get a great deal on a unit!
Caitlin was great ! She made a miracle happen .
Amazing customer service by Caitlyn and Donnell!! They make renting my space here feel like a breeze.
Super helpful! Great experience!
great storage! very friendly employees!
Caitlin helped me get the app so I can open the gates from my phone, thanks again!
After several months, I no longer need storage but the whole experience was 5 stars. Excellent customer service and always clean and secure. I would recommend it to other people.
Caitlyn is the best!!! I had such a wonderful easy experience moving into my storage unit because of her. She is so helpful, kind, and we are so appreciative of her!!
This facility was super helpful in my friend’s move-in process. They assisted us and were extremely helpful in every aspect! They were amazing!
Caitlyn was awesome and had great customer service. She was very helpful. This was my first time using storage for anything and she made it smooth and easy.
Caitlyn was wonderful helping us move by providing moving carts when I didn’t know they were available for us to use. She also saw us moving large items a helped us with holding doors when we didn’t ask. We were very grateful to have her.
This is the absolute cleanest and friendly location in the entire city
Always clean and very secure,thanks again guys
I had to close my account jostin did a great job with helping me close the account I will be back if I ever need another storage unit
Catilyn & Donnell are theee best at this location. They took care of my family needs over and above. So if you're looking for "THE BEST STORAGE FACILITY IN TN" this is the location. They are very Professional, Knowledgeable, and Courteous. They will meet all of your storage needs. 🌟🌟🌟🌟🌟
Great customer service best I’ve ever had with a storage company
Caitlyn goes above and beyond in answering questions and providing assistance! Very attentive and professional!!!
Caitlyn, donnell and Casey are amazing!! I rented here for a long time and will definitely be a returning customer if I need storage again
Amelia in the front office was so helpful when I was looking to downsize! Offered great info and spent time looking into different options for me. I so appreciated her effort!
Donell Kateland and Andrew are the best!
They know they’re stuff. And keep you laughing!
Andrew and the crew are amazing! Super helpful with everything each time I come in.
Always make my visit an easy one
Caitlyn and other stuff are super cool. The property is very secure with alarms and everything, makes me feel very safe about storing my things here.
Andrew was very quick at helping me with my storage needs. Even held the door open when I came in. I'm glad it easy process.
I Arrived @This Storage "Mr Donnell met me Helped me,Heaven This man Angel sent from God,Helped to our Storage, No one Like Him,Very Patient!!!Thank You Donell!!!!!!
Great property with a lot of security
A wonderful storage facility with a wonderful crew. They were always extremely helpful and very kind courteous and considerate. I would recommend to anybody. And the location is right off the highway.
Caitlyn made my experience great! Highly recommended
Rented here 2 years and would recommend this storage to anyone. Caitlyn and Joe are great managers
There are many options to store your goods. This is one of them
Kaitlyn helped me get some boxes. 5 stars for today's service.
Always convenient and climate controlled, shout out to Caitlyn for the service!
Great experience with Caitlyn, love how clean they always keep it here
If you are not trying to stay after hours, you won't have any issues here. I have rented here a long time and it's always been a good experience.
They are the best and they let is do everything and stayed overtime out of there own will just to help
Excellent service! Kaitlin, Amelia, mary and Joe were awesome! Thank you!
Kaitlan was fantastic!!!!! Her customer service has been top of the line. We came at the busiest week of the year with a huge truck and they have been awesome helping us get sorted while we were moving. Will definately rent from them next time!!!!
This place was just too damn nosy and not a very good experience. The hours were not good. Need to be open later and try to mind their business
emily katilyn and joe were amazing!!!
Great Communication from Emilia
Amazing job and fantastic customer service! So accommodating and helpful. Amelia and Caitlyn did such a superb job with helping us with everything!
My experience with moving things in were very quick and easy! The facility was nice and clean, I felt safe, and the staff was very patient and more than happy to help with questions. Thanks Amelia, Kaitlyn, & Joe! I've even recommended this Public Storage to some Vanderbilt students.
Kaitlyn Amelia and Joe were so helpful!! We were running a little late and they stayed past 5 to let us finish moving our stuff we are so grateful
Caitlyn was extremely helpful and made for smooth move in. Thanks!
Very glad I decided to rent here, Caitlyn makes sure everything is running smoothly and clean
Caitlyn , was such a great help today. They are always friendly and willing to help when you need something.
Caitlyn was amazing! So easy!
Amelia, Caitlyn, Joe were very helpful
Caitlyn and Joe are awesome employees, always very willing to go the extra mile to help.
Moving in to this storage facility has been so easy. The staff members who helped me, Joe, Kaitlyn, and Amelia were incredibly kind and patient. I previously stored my stuff with a different company, and the process of getting a unit and moving in/out was a lot more disorganized and hectic (and more expensive) than this has been. I will definitely be returning to this public storage location in the future.
Super safe facility, thanks Caitlyn and Amelia!!
Amelia & Juston were very helpful!
Headed in and got out with a perfect unit👍 Thanks a lot to Juston and Joe for their help, made our entire process much easier. And Thanks to Juston for showing us around and finding the right unit!
Caitlyn was THE BEST customer service I’ve ever had. She was so helpful and made everything so easy!!! SHE ROCKS
Maybe You should unlock the gate that leads to the dumpster so I can put my garbage where it belongs. So what do I do? I Sat it next to the gate to be thrown away. I thought it was ok since I saw other people doing it. So what do they do for me putting it by the gate?? Charge me a 50.00 cleaning fee!! Which is ridiculous!!! You Will Not See One Dime Of That 50.00 I Guarantee You That!!!
I had reserved a new storage space with Justin and had a great experience!! Moving can be stressful, so I was rather delighted to have Justin’s positive energy and kindness help me make this transition as smooth as possible.
Fantastic service. Employees very professional and polite. Very effortless experience and so convenient. Will absolutely use Public Storage in the future.
Hi my name is Isaiah I just wanted to take time out of my day to let.
The public storage staff know tdad Caityn and joe What a very big help today in accomplishing. Help me getting my storage. Things fixed in the system and helping me upload my app.
Caitlyn and Joe were awesome!
Resha, Joe and Caitlyn showed amazing customer service. They were a pleasure to work with.
I'm stuck and trapped in the first floor of this public storage. The elevator stopped working after 5pm. You guys refuse to answer your phone, nobody is answering the intercom button in the first floor and my white honda accord is in the parking area in front of the doors!!!!!!! I've been stuck down here for 35 minutes. I'll be calling the police since public storage can't help me!!!!!
Joe and Caitlyn are so awesome!!! I’m running my third unit, and I am very happy with the space, the cleanliness, and the outstanding staff!!!
Joe Caitlyn and Resha helped me out very much today. Very happy!!
Just wanted to say thank you to Caitlyn for the help with getting a new unit that is perfect for us. Very professional with an upbeat attitude. We are impressed with how clean and safe the property is as well.
The best customer service ever and just an awesome staff. They make my life so much easier easier.
This team has been incredibly helpful. We quickly outgrew our unit and the transfer process was seemless. They were patient and kind. The facility is secure and clean. Thank you to the team at this complex!
Joe is so nice always willing to help made my process so much easier
Excelente service! Thanks Caitlyn
Serviced by Joe and everything was great! Highly recommend using this location for your storage needs
Joe and Caitlyn are awesome with helping and great storage space
Caitlyn T, was incredibly helpful and professional.
She helped me with all my questions and ensured I got the best deal possible
Very impressed
Caitlyn and Joe made my experience so seamless. Very professional people that go above and beyond. I like all the layers of security that this property has.
The team helped me tremendously in a last minute unit transfer, helping me even after they had closed! Joe was amazing and provided great customer care and made the whole process so full of ease and I’m very grateful!
Awesome place, thanks Caitlyn!
I was lied to by the staff at the back counter. I emptied my storage and went to the back counter. I asked if I would be charged anything or prorated since it was only the 2nd day of the month and my unit was now clear. They assured me that I was all set and that I would not be charged again. I even got a receipt that day saying zero balance and that I was all set.
A few days later I was charged full amount. I called and they gave me the run around. Long story short, they took my money and didn't care to help or even give me a good reason as to why. I was in the unit for one day and a half and they charged me a full month’s rent after they told me there would be no charge. There was no apologize or good explanation. Not good customer service.
I would not recommend using this location.
Great place to store. The access hours are from 6-6 and 5 on weekends so remember that if you store here. They made sure the building is very secure, so that's a big plus for me.
The Wednesday before Thanksgiving I had to go into my unit to swap out a few items , my cell phonr haf gone dead so i eas unaware of the time well withoit any notice whatsoever, or the employees even checking the storage area , i come down only to find myself locked in and most of the lights were already cut off I wss terrified trued to get out using my code to ooen thr gatr with no luck I was stuck inthere for 30 min yelling for help whst if someone was living there and sonething treadful coukd have happened i left a message concerning this matter and to this day no one has apologized for this awful experince and lack of responsibility in doing their job properly
Joe and Kaitlin were very helpful
Don’t be fooled by the good reviews. They treat this place like Fort Knox to the point of you get locked in the elevator because people don’t remember their 9 digit code and it “shuts down” the system for everyone for 60 seconds. Then it still smells like piss because people sleep here all the time. Save your money (which they will double or triple your initial rent within a few months) and go somewhere else.
Caitlyn and joe were hugely helpful and very professional. I like that this property is clean and well protected.
Perfect customer service.
Thanks Emilia and Caitlyn for your assistance.
I high reccomend this storage.
Awesome service.
Best rates in town.
Very awesome Place really nice employees 10 out of 10 would recommend
Love the place. Carrie is super helpful.
TERRIBLE!!!! Not only do they have incredibly inconvenient hours but there are homeless people living in the storage units. I went to unload my stuff and immediately was uncomfortable leaving my belongings in this storage unit along with pretty confusing measures that they take to keep it “safe”. Completely close the gate at 6pm sharp and won’t let you out if you are in past that time. I had to pay for a complete other storage unit on top of paying for this one and they would not refund because I hadn’t called within 24 hours of the reserved time??
Caitlyn and Amelia are the best employees you could ask for. They go out of their way to make sure you have a good experience while renting, and keep the property safe and clean. Just keep in mind this property closes at 6 and 5 on weekends
Amelia is very helpful and affordable
Today I moved in ps. I had a bad day then I moved to storage by myself. Kaitlyn the Mgr helped me out tremendously.i can't say I remember anytime lately where someone has helped me because they were just a great kind hearted person.
I will agree with alot of others yes not the best location .but security is on top of it all.again Kaitlyn protected her store and made quick fast decisions. I don't have to worry about being safe at that location i know PS protects there stores customers .again I'm grateful for the help Kaitlyn. U're attitude is what I wish at least 10% humans had.keep up ur positivity and strive for your future u will succeed on life .thankyou kindly ---
Resha was amazing with move in process
Caitlyn was so kind and helped me get set up!
July/2023- moving out. I never did get a response from the manager about the squatters. Please be careful when/where you rent.
1/8/23: I hate writing an unfavorable review but I cannot get a response from the onsite manager. I have been to my unit 3 times in the last 2 weeks and each time have noted that someone is living (YES LIVING) in the unit across the hall from me. I know this is happening because of the trash that I can see under the door. I hear the person in there but am to scared to look or knock on the door. When I open my storage door, that unit door goes open part way and I feel like I am being watched. Obviously this person is there for a long time because the lights on the floor are dark when I arrive. These empty units are "locked" with a zip strip so it is not hard for an unwelcome visitor to sneak in the building and clip one of those zip strips for access. Since this building is downtown and near many homeless persons and transients, this is not a safe situation for me or anyone who goes to their unit alone. I did go to the onsite manager to discuss it but was told she wouldn't do anything about it and wouldn't even look. I welcome a call from the management company to discuss.
Katelyn was amazing!! She went the extra mile! I’ll definitely refer.
Good customer service resha keep up good work
Catelyn was very helpful she made my day easy. That made me feel better about storage today. Thanks Catlyn your awesome!
Resha is the best!!
She helped me with everything I needed😘
Caitlyn and resha and Karen were so sweet! Helped me get a unit right off the elevator. I love how clean and safe this property is.
Resha was awesome!!!
She had excellent customer service skills and was very pleasant to deal with!! Please hold on to her 🫶🏾
Resha and Caitlyn was so helpful thank you for helping my move go smooth
Amelia Laresha catlyn , amazing girls
Caitlyn provided us with excellent customer service!
Caitlyn was a huge help and did great!!
Caitlin was very helpful and kind. This is a great place to store!!
There was a very random glitch in the system that somehow did not confirm my unit and moving a ton of parts, my entire insides began to pinch. Aaah! Their beyond kind and helpful staff immediately assisted the issue. There were no alternate units on the floor I had originally requested, and rather than give dead end answers, Katie, Amelia and.. Shia? (I didn’t catch her name but I think that was near right!) were immediately on the case! We were able to find a resolution and get me movin.
It’s difficult to find actual help, and although the glitch was not ideal, they calmly and very very helpfully assisted in a resolve.
These ladies deserve a ton of applause!
Resha & Amelia were very sweet and helpful! They made my moving experience 10 times smoother! Best storage Nashville
Caitlyn and resha has been so helpful with helping us with billing issues I came in worried and left relieved thank you girls
Caitlin, Ashland and resha were so kind and helpful during the process. Clean facility too
Amelia, Mark & Kate were great!!!!
Outstanding service from Sheraka and Jacob! I couldn’t find my keys and both helped us get access quickly.
Tree did amazing very nice she was the best.
Clean, friendly staff, nice storage space
Caitlyn was a huge help, thanks!
Ashely was great! She explained everything perfectly and helped me set up the app to get access to my unit. I was very easy and fast.
Caitlin deserves even more than 5 stare, best customer service in the world! They made my day and made renting a unit so easy
Works was amazing tamyah and Caitlin was very help and patience with me.
Resha was great! Very helpful and even took me down to the lockers so I could see how big it was.