Public Storage Self-Storage Units at 800 Rep John Lewis Way S, Nashville, TN

Good customer service resha keep up good work

Catelyn was very helpful she made my day easy. That made me feel better about storage today. Thanks Catlyn your awesome!

Caitlyn and resha and Karen were so sweet! Helped me get a unit right off the elevator. I love how clean and safe this property is.

Resha is the best!! She helped me with everything I needed😘

Resha was awesome!!! She had excellent customer service skills and was very pleasant to deal with!! Please hold on to her 🫶🏾

Resha and Caitlyn was so helpful thank you for helping my move go smooth

Amelia Laresha catlyn , amazing girls

Caitlin was very helpful and kind. This is a great place to store!!

Great service!

Caitlyn was a huge help and did great!!

Caitlyn provided us with excellent customer service!

Caitlin was so friendly and helped me get set up on the app. Very professional staff and very secure facility

There was a very random glitch in the system that somehow did not confirm my unit and moving a ton of parts, my entire insides began to pinch. Aaah! Their beyond kind and helpful staff immediately assisted the issue. There were no alternate units on the floor I had originally requested, and rather than give dead end answers, Katie, Amelia and.. Shia? (I didn’t catch her name but I think that was near right!) were immediately on the case! We were able to find a resolution and get me movin. It’s difficult to find actual help, and although the glitch was not ideal, they calmly and very very helpfully assisted in a resolve. These ladies deserve a ton of applause!

Resha & Amelia were very sweet and helpful! They made my moving experience 10 times smoother! Best storage Nashville

Caitlyn and resha has been so helpful with helping us with billing issues I came in worried and left relieved thank you girls

Caitlin, Ashland and resha were so kind and helpful during the process. Clean facility too

Amelia, Mark & Kate were great!!!!

Outstanding service from Sheraka and Jacob! I couldn’t find my keys and both helped us get access quickly.

Tree did amazing very nice she was the best.

Clean, friendly staff, nice storage space

Caitlyn was a huge help, thanks!

Ashely was great! She explained everything perfectly and helped me set up the app to get access to my unit. I was very easy and fast.

Caitlin deserves even more than 5 stare, best customer service in the world! They made my day and made renting a unit so easy

Works was amazing tamyah and Caitlin was very help and patience with me.

Resha was great! Very helpful and even took me down to the lockers so I could see how big it was.

I have a unit here. After the horrific machete attack by a homeless man on an man and woman couple there, they locked the place down and do not leave it self-serve. That is good. However, they are now only open until 6:00 weekdays and 5:00 weekend. Impossible to get there and use your storage room because they close too early. AND, I stayed too late one night and got locked in!! The attendants knew we were there and just left! 5 min after 6 we try to leave, no go. Unbelievable they didn’t come get us or wait 5 min. There were a total of 3 groups with 6 cars all in the lot ready to leave at 5 after. I was so disappointed. Horrible customer service. Significant rate increases in the last two years. Still homeless smelly people inside during the day. Do not rent here.

RESHA was a doll, she assisted me with signing up without an hassle!! Thanks Resha <3

Caitlyn was Awsome!!! Best storage place I’ve dealt with

Caitlyn was phenomenal! Give her a raise. Great location, great service.

People nice at the office. No issues moving in and out, or checking on my unit. Has a secured, covered parking lot which is really nice.

Would like to give a shout out to Caitlyn, Amelia, and Karen for going above and beyond to get me the space I was looking for. They were committed to making sure I had the best possible experience and got me set up on the app so I can open the gates from my phone, which saves me from having to get out of the car everytime to type in my code. Push carts are kept in the office to make sure one is always available for customers. Keep in mind the property closes at 6, and 5 on the weekends. That may not work for everyone, but it makes me feel more secure that someone is always working when the property is open. Property is very secure with lots of cameras and you have to type in your code to get to your floor. Definitely would recommend this to anyone looking for a good storage place.

Great facilities and service!

Catlin is so nice the place is great I feel secure there

Caitlin rocks!!

Caitlin helped me get the app so I can open the gates from my phone, thanks again!

Caitlyn was so helpful!!!She assisted me in every aspect. Most definitely a high quality experience for sure!!!!

Catlyn was awesome. She was friendly and has outstanding customer service skills.

Katelyn n Amelia best workers there is

Would like to applause Caitlyn and Amelia for their professionalism. Everytime I come here, I feel like I am family.

Caitlyn was so kind and professional during the whole lease, very impressed with how she can handle multiple customers at once with a great attitude, you rock Caitlyn!

Ms Caitlyn is very helpful and blessed to help with anything

Caitlyn was so helpful!!!! We love her!!!!

Laresah was awesome. Great helpful and friendly.

Catlin was very helpful and aware of how to handle all the questions and concerns I had. 6 stars

Brandie was awesome! She made my life so easy through this process. 10/10 recommended!

Caitlin provided excellent customer service

just want to give a shout out to Caitlyn for always being so kind and respectful. She goes above and beyond for her customers and makes us feel like family.

Wonderful service, thanks caitlyn!

Move in was chaotic but the office staff was very helpful. Tamyah was also super helpful on move out. I just wish carts were accessible all the time - or at least a couple for use before the office opens.

Contrary to the reviews about good customer service, I have had an awful experience with customer service. I arrived in Nashville from another state late afternoon last week and immediately went to storage. Even though it was still half an hour before closing, they had already locked up all the carts and were completely apathetic to the fact that I needed my stored items for the night (like my bedding) and that I could move everything before closing. As I was leaving, I clearly mentioned that I'd have to take my time moving since I'd have to move everything by hand, but no one told me that I wouldn't be able to exit the parking lot gate after closing time. I finished loading my car just a few minutes after closing time and was locked in. The people in the office left exactly at 6, so there was no one there to help me get out. The gate gave me a special customer service number to call, but it took more than half an hour for my call to be picked up. Someone leaving the lot through a door for people (which remains unlocked) told me that it always takes that long for them to pick up. It was a horrible experience. I chose Public Storage without researching other storage options because someone recommended it to me, but I now regret it. The 6pm (5pm on the weekends) closing time is incredibly inconvenient and impractical for college students packing on a tight schedule. Other storage units close much later in the evening. It's also crazy to me that they don't allow people to leave after the office closes. For ease of mind and less stress when moving, I recommend other storage units that close later, even if they happen to cost more.

Caitlyn was super nice and helpful, very clean property and good prices

Caitlyn is awesome! Really appreciate all her help

Caitlin was very professional today and helpful with us, great customer service 👍

Caitlyn is a great help and very respectful today

Laresha helped us rent the unit, get autopay set up and explained how to access the building and our unit. She is great and everyone in the office is very friendly.

Ameila is really sweet and great, she is super patient and always maintains such a professional attitude.

Shereka was an amazing help, she definitely made my moving process a lot easier with her kindness and support! She makes sure everyone in accommodated and in a fair manner. Thank you Shereka!

Tree is amazing and very professional thanks tree

Karen, Amelia, and John was extraordinary and honest in their customer service. Incredibly nice and professional. Helped as much as they could with what they could. Straightforward, compassionate and patient. I will definitely be using them forward and advise anyone else to do so as well!

Very pleasant experience with moving into the storage. The young lady was very nice and even when I asked her questions on the elevator she was very nice and helped me alot. I wish that when calling I would have gotten a better idea of what a 5x5 and 5x10 was because, I didn't realize that one was deeper than the other and two students items would be able to fit, not knowing what the other student was storing. This location was perfect and distance 5 min from campus which is perfect.

Tree helped us get everything set up she was friendly very helpful and quick as well!!!

I went to this location today to get a storage unit for the summer. I am a current college freshman and needed somewhere to store my clothes, shoes, etc. over the summer so that I would not have to take all of my items back home as I stay out of state. Now about a week ago, I received a phone call from this location advising me to make an electronic payment in advance for the space however with my hectic college schedule I was unable to do so. When I arrived today I met with Ms. Amelia and she informed me that they no longer had the storage space I requested, but I was not even upset as I realized it was her who took the time to call me a week ago to advise me to go ahead a pay. After informing me of this, I honestly was unsure of my next steps as I planned on leaving in a few short days. I was on the verge of giving up however Ms. Amelia was so kind and caring. She called around to other locations to see if they had any available spaces and once they said they didn’t she still continued to be of great service. She informed me that they had additional spaces of other sizes and she even took the time to walk me to those locations to show me how large the space was. I eventually decided to go with another space and she was so helpful throughout the process. She made sure that I knew everything I needed to and was comfortable with my unit. Ms. Amelia really made a huge difference in my experience today and made my first time storage renting experience smooth and effortless. I would definitely recommend this location and Ms. Amelia to anyone looking for a storage space here in the Nashville area. Now I am able to go home with the confidence that my items are safe and secure, I definitely will continue to patronize with Public Storage!

Amelia John Shereka these king and QUEEN’S Are Beautiful and kind

I come by this morning to rent a unit. As I pulled up . I see the metro police there. And couple college students and they were afraid for their safety. Then I seen the police escorting someone to their car. And I overheard 2 homeless guys saying they lived there. Public storage do a better job on safety.

Helpful staff! friendly and held good conversation. put a smile on my face!

Amelia was great!

They give good advice and customer service

Amanda was great! I had the wrong entrance, didn't download the app, she walked out to find me. Helped with my luggage and walked and instructed me to my locker. She gave heads up if you have your own lock (I did) I'll get $25 back.

Terrible Hours & Needs A Good Cleaning.

Shereka was perfect!! Ok an great 😊

Amazing time with my experience here. Great location and safe place to store.

Amelia was amazing and answered all of my questions thoroughly! Setting up storage spaces can be stressful and she made this process so smooth! I highly recommend this location for storage!

This location is very convenient to Downtown. The Staff here, Amelia and John are very friendly and helpful with finding a storage unit. They work with you on Making Payments, and Answer any Questions you may have. I Recommend this Location to anyone that is looking for a Storage Property in Nashville.

Called many times and the office manager simply just wasn’t there on my move in date, I waited in the parking lot for 2 hours to be let in and no one ever came. Since my move in date I have come here multiple times to move large items in and no one is ever at the office to unlock the Dollie’s/carts for you to use. There were 2 full uhauls of families waiting for hours today to move in and no one was in the office to open their units for them…. If someone actually was in the office to help you this place would be great.

I just started using this facility and I must say that the customer service here is amazing. The property manager, John has been very helpful in terms of helping me locate my unit and showing me how to properly lock my unit. He even took his time to fully break down what the renter's insurance covers and how to turn on autopay in the public storage app. His patience and kindness is really appreciated. Thank you John!!

JOBN WAS VERY HELPFUL HE NEEDS A RAISE PLEASE

Great customer service, John was very help and patient with me to find the right unit.

John was very helpful in finding me a storage space.

Kinda sketch area but never felt unsafe

Quick, friendly, and efficient. If you run into any problems, the office is very quick to address issues.

John went above and beyond to provide world class service. We greatly appreciate the professionalism and dedication of the staff.

Amelia was amazing she was very kind and patient. I got my storage in no time.

They made a mistake. They are in the process of fixing it. I will add the final star if they follow up on their promises.

Many, many homeless people use this facility to sleep in overnight. I’ve had to go multiple times around 6am and I see many of the homeless leaving and returning carts they used to sleep on as I’m carrying all my belongings wondering where the carts could be.

Caitlyn helped me please a unit with a friendly attitude! Good place, good employees

Caitlyn and Atory were awesome

John was great help super helpful and patient thanks again!!

John was GREAT! I never write google reviews but he was really helpful even though it was close to closing time! Would recommend to anyone!

Amanda was great at explaining everything I needed to move in. She was so nice and helpful.

Great, great, great service from Tanisha Blair! It was my first time at this facility and I didn’t know my way around but she guided me through and was very helpful! She offered to allow me to use her personal cart when other carts were in use and was very kind and welcoming when I got there. Best customer service experience ever! Thank you!

Tanisha Blair and her associate were a HUGE help to me when the Public Storage around the corner didn't open its doors (management nowhere to be found). They even helped me move some of my things. Thanks again girls!

Caitlyn, satorya, and John were so nice and helpful to me today when I made my payment, thanks so much guys! Very nice people

Just rented a small storage unit. The process was quick easy and price reasonable. The manager John was a big help.

Caitlyn and Marvin were fabulous!!! Love it here ❤️

Caitlyn was very friendly and upbeat, love this location and the staff

Caitlyn and Marvin were very helpful and kindly took care of all of my questions and needs

I'm a returning customer and Caitlyn made sure I had a wonderful experience here, I will rent here again in the future

Caitlyn was very friendly in outgoing in helpful

Caitlyn was so helpful during my lease, totally recommend this location

Caitlyn was so sweet and friendly when I came in to make my payment, very good service here !!

I had an amazing experience at Public Storage! Tree, was unbelievably kind and helpful. She saw I made a reservation and called to give me helpful instructions. Then, even though she was closing she tracked me down in the cold to help me out even more. Can't thank her enough, and totally happy with the choice to go with Public Storage

Rita was so helpful and professional. Made us feel really good about storing our items in this facility. She had great customer service which is rare these days!

Nice people work there. Very helpful. Good customer service.

Very easy to deal with.

Came in last minute to get a storage unit for my business. John the property manager was amazing. He showed me things I didn’t even know to help my business and access to the storage unit. Personality was second to none, helpfulness was second to none

The manager, John, answered all of our questions and was very kind and helpful. I will definitely recommend this location to family and friends!

So very kind, courteous and very helpful. Answered all questions and couldn't ask more for satisfaction. LOVED IT!!!

John the manager is a real one . He just put up with my attitude and helped bring me back down over a misunderstanding I had. I highly appreciate his patience and customer service skills. Shoutout to you John !

I would like to Thank John for helping me and my family to get in a space that was a big help for us to move in and be happy with what was needed Thank You So Much John for helping us. Shannikia Carney

John was very helpful.

John was very helpful. He went above and beyond to help us find the equipment that was needed. Thank you John

Amelia gave excellent customer service

This is an Very & Clean facility & the staff is so friendly & helpful.

The manager John was very helpful. The facility was nice and clean. I recommend this place to anyone.

It’s a great space to rent. Been here over 7 months. Ask for John. He’s one of the best staff members & will make sure you good with anything you need!

This location is AMAZING!!!! Amelia and John are the greatest ever!!! The customer service absolutely impeccable here. More than five stars are deserved for this crew!!! Not only are they friendly, but they're funny!! This location has such great units at phenomenal prices here that I actually drive 20 minutes just to store my things here. You can't beat their rates or their effortless signup process!! They got me signed up for auto pay, my online account created, and my account set up and the only thing I had to do was hit a couple Accept buttons and sign once or twice on the iPad! It was 100% effortless!! Not to mention, it's locked down like Fort Knox in there, so you can rest assured that your things are SAFE. I highly recommend this location!!!

John was the best customer service rep ever

The Best Customer Service I’ve Ever Had John Was Very helpful!

I'm currently trying to find another storage unit. I've had storages since 2004 and when I left to go to Public Storage in 2021, I didn't realize that the price of your storage will goes up whenever they felt like it. I went from $74 to $190 a month. I went through several price changes and it's ridiculous! When I got a indoor storage I've always paid the same price no matter how long I was there, but this place will rob you! Stay away from this place if you plan on having a storage long term.

Hours are terribly marked. You cannot access your unit after 5:00 pm. I’m writing this review from inside the gated parking lot - I’m on hold with “customer service” waiting to be let out because I am locked in. This is not at all the service I thought I was paying for. The “month free” deal is also a joke - my ~$50/mo. unit has already cost me over $100 a few days in & none of the charges make sense. Highly recommend another option. I will not use Public Storage again after this disappointing experience.

I've used Public Storage 4 or 5 times now, and have ALWAYS had a great experience. So when I had issues trying to find a climate-controlled unit today, I just thought, "Public Storage is always convenient, concise, and takes care of me stress-free." After a hiccup setting up E-Rental, I called, & Tanisha helped walk me through the process and confirm all the details, guiding me through which steps to take or avoid- including helping me find a unit that is much better-suited to my needs than the one I had initially chosen. 5 stars- if I could do 6, I would, no lie. Public Storage always gets me what I need in a timely and convenient matter, is very forgiving if I forget to confirm move-out, and today, Tanisha at 800 Rep. John Lewis location took a good chunk of time to help make sure I made it all the way through setup over the phone- even though I could tell she was busy with other tasks. Thank you!

Always hard working when coming in . i love when i visit cherita makes the visit fun & easygoing everytime thank you

This Public Storage facility is awesome. It is secure, temperature-controlled and so new that everything is still shiny clean. Best of all are John and Cherita...who make the experience of signing up delightful. Both of them go out of their way to be kind and empathetic, even after you're a customer. I love visiting my things...and them! The ONLY negative about Public Storage is the sizable increases in rate...once they get you in a unit. There's really no good explanation for 30% increases. John and Cherita can't control the prices...but they certainly help ease the pain.

Thank you so much John, I was having a horrible day wasn’t sure which way to turn or even start. Soon as I walked in John greeted me ask how could he assist me went over things to make sure the space was a perfect fit, he was very informative and straight to the point! By the time I got my storage I was satisfied my day was made and it was a breeze!! He didn’t just sale me anything he informed me on the decision to accommodate my needs which is very rare in customer service. Also with assisting me every person that walked in that door he greeted them and ask how could he help! KUDOS TO JOHN!! I wish you nothing best success and joy throughout your journey!

I had a great experience at my storage room today. I especially want to thank John for his help and assistance. Thank You Peggy Cornell

I have been using this facility for two years and have had two units. I have been so happy with the customer service and attentiveness to my needs here. From the District Manager to local staff, everyone has been courteous and helpful. I want to give a special shout out to John - the property manager, In my last trip over (8/22) I had a fabulous experience with John. I have been trying to consolidate my two units, but being from out of town it has been a challenge. He went above and beyond to schedule - in advance - some tasks that needed to be completed prior to my next trip to Nashville in a few weeks. All with a smile on his face and my best interest in mind. If you need a place for storage, this is it... if you someone to make it happen, John is your guy! Highly recommend.

Last weekend was move-in weekend for all of the Nashville-area colleges. It was insanely busy with tons of cars and trucks coming in and out.. more than would fit in the loading bay. RITA did a great job of coordinating a crazy situation and helping get everyone in and out.

Shout out to the best worker there named John! Not only did he assist me and my friends when it came to getting us a storage unit during the busiest time of us moving out of college dorms after it was double booked, he also gave top notch customer service when it seemed like they were extremely busy themselves. Under that type of pressure anyone would be bound to have a slight attitude, but John didn’t instead he joked with us and reassured us with any concerns that we had about the storage facility. Now coming back to see all of belongings nice and intact just made us really grateful to have had John place our things in the best possible place! 10/10 highly recommend!

Everything was in order and the entire process was incredibly smooth. One of the employees, John, was incredibly nice to my friends and I, especially during our stressful time of moving out of our dorms.

John helped me and friends out so much as we were moving out of college and needed somewhere quick for storage. All of the other storage businesses were getting slammed and he still found us a unit for the price that we were aiming for. Coming back for move-in for our last year in college and all of our belongings are still safe and sound.

That team did a great job today with it being so busy with all them people being in and out today . I have to give Rita a big thank you for going all the way above and beyond to help everyone get in and out with no wrecks or over crowded the lots you where the best …. Again you have a great team working at this location see y’all on break !!!!

This is my first time using storage at this location. John was a big help!!

I had an excellent experience with Public Storage in Nashville. John, an employee there, went above and beyond in his service and assistance. Not only was he extremely nice and helpful over the phone, but he made my unloading extremely easy and quick upon my arrival. John is the best employee ever! I will definitely be using Public Storage again.

This was my first time ever using a storage unit and I will go back every time. A gentleman by the name of John made my move in and out very easy ! I appreciate you and your customer service.

Great service and team. Highly recommend!

I HAD SUCH AN AMAZE'N EXPERIENCE WITH RITA AND JOHN @ THE THE DOWNTOWN LOCATION AND I WOULD RECOMMEND

John and Amelia are amazing! I had rented a space at one of their other locations but no one was there. I was afraid that I wasn’t going to be able to secure my unit. John and Amelia got approval for Amelia to drive over to the other location to get me taken care of, they went above and beyond to make sure I was taken care of. I would have rented a space from them I but unfortunately they didn’t have the size I needed. I am so thankful for them! They saved my very stressful day! Thanks for caring!!

RITA was amazing!!!!! The best supportive, informative, and great customer service. She went above and beyond helping me find a locksmith. Made my move, which is always stressful, better with kindness and just being helpful. So grateful she was there to help.

Came in to get a storage unit today and Tanisha and Rita was a biggggg help. Clean store and great service thank you

I found everything I needed at the storage I'm satisfied in the front desk was excellent and courtesy

John and his staff provided exceptional Customer Service in assisting with the closing out of our spare. I can't express my gratitude and satisfaction for the entire staff. The experience was Awesome!@!

John did amazing helping my friend I find the best Space for the best price! 10/10 customer service

The customer service here is amazing. John went above and beyond to transfer me to a bigger unit & made it all super easy. The storage unit is also very clean and nice! Def recommend 👏🏼

Usually when you move your stuff in and out of storage, it's very impersonal. Very cut and dry. Not only, is this location friendly(I mean everyone within the staff) they extremely helpful too. John gave me tips on moving, packing in the unit, (surprisingly storage unit facilities don't do this very often), and I liked atmosphere there. All this these things seem simple, but no one in the world gets paid enough when dealing with customers in this economy. Only thing I would add is that they need a raise lol. Definitely, sticking with this facility in the future.

EDIT: as stated initially, my rent price was doubling with just under a month of notice. I called the facility and initially was told they couldn’t do anything with billing and to call the 1-800 line (which was just a waste of time). After leaving a review the manager reached out, looked into my account and saw the huge increase. Previously it had been a few dollars a year. He was respectful and said he spoke with both district and regional managers because this was unusually high. This resulted in a credit to make up for the increase for the next month and we have a plan to check in on availability for cheaper units next month. I appreciate the manager for wanting to make things right, for understanding this was not sustainable and doing what he and his manager could to rectify a ridiculous corporate tactic. Truly, it’s rare to see great customer service, but he nailed it. ORIGINAL: Rent price was great 2 years ago, went up 8 dollars after a year. No big deal. But next month it’s doubling due to “it being a business”. Less than 30 days notice by the time the postcard arrived. If you can afford surprise doubling of prices, go for it. Otherwise, avoid.

Today, I had the best experience with a storage location ever! The staff was extremely friendly and the manager flew to our aid when we needed assistance to gain access to our unit. Because of these actions, we have decided to keep our current location instead of moving. Thanks!

Just moved to Nashville and needed to find storage ASAP! Called around everywhere no answers, or just lack of customer service. Decided to try this places as Ladd resort. Walked in and John the rep at the counter was a life saver! Made the process easy , concise, and just simple. I can’t enough good things about this man. His customer service IQ is through the roof. In this day and time that means something. I thing i notice is all his customers knew him by first name and he knew them by first name as well. I definitely recommend this place 5 stars across the board. Public Storage could really use him as an asset in their corporate facility.

John did asome job

I’d reserved a medium (10’ x 10’) unit through the Public Storage central reservation team in late June, with the intent of taking possession of the unit around July 1. When I got to this location, I was told by John N., the manager, that there weren’t any medium units available at that location. Rather than trying to send me to another location, or up-sell a large unit to me, he informed me that I’d be getting a large (10’ x 20’), inside unit at the same price I’d have gotten the medium unit. Major kudos on that. John processed my paperwork, got me all set up, explained the processes for elevator and gate access, and I was off to the races. The unit itself was clean and ready, and the hallways/elevator/parking/loading area were very well kept. Through a rapid succession of events, my personal situation changed, and I no longer needed the unit. Despite the fact I’d never moved anything into the space, I was convinced that the month’s rent I’d paid on the first was going to be a sunk cost. Nevertheless, I called up on July 12th, talked to a Miss Rita, and explained my situation. She told me she’d process the move-out paperwork for the unit so I wouldn’t get charged in August, and that she’d check with her district manager regarding the refund policy (since I’d never moved anything in). When I followed up 2 days later, John was the one who picked up the call. In less than 5 minutes, I found out I was being refunded the full amount, and that I just needed to swing by to give them the keys to the lock on the unit. I was fully expecting being told “sorry, no refunds” or “we’ll refund you the pro-rated amount for the remaining days left of the month,” so a full refund far exceeded my expectations. I’ll definitely be returning to this site for any future storage needs I have—the way they prioritized me and my needs vastly outweighs the small downside of only being able to access units from 6 am to 6 pm. Five stars, overall, and ten stars for John.

I had to move my stuff in and realized that the storage unit I had originally reserved was to small. John was exceptional. He helped me get the right sized unit and transfer to the new one. I will always recommend this public storage facility!

John and his team have consistently been helpful, friendly and professional. Even when I was frustrated and it was my error 😂

John & Tanisha we very helpful !!!

I’ve used this storage for the business I work for. Tanisha was so helpful and answered all my questions. No issues at all at this location!

I stopped by this location to pick up an auction unit. I was blew away by the customer service I received from John. He was beyond helpful. The location is clean and climate controlled.

Good property; great customer service. Ms. Blair is especially wonderful!

I came in last week to look and ask about storage units and this lovely young lady Tanisha Blair assisted me. She took me to look at 2 units and answered all my questions and informed me of other things that I had no clue about. Just wanted to say thank you again for your help and time. Keep up the good work public storage

They are the best! I mean professional!!!! I came in 10 minutes before closing and treated me with such respect and care!!!! THE BEST!

John and Rita at this location has hands down the best customer service I have encountered. They always smile and chat when I see then this company is lucky to have two great associates like them!!

John was great and very knowledgeable about the space sizes and prices....thanks again !!!

Came in today to get a storage unit Tanisha Blair helped me every step of the way. She had an answer for all my questions. Thanks for the help Ms Blair. But all the employees are awesome

TANISHA BLAIR, she is the BOMB, I was, am so thankful that she is employed at the same time as I am am renting a unit!!! She is truly the customer service specialist, every inquiry I had she had a positive response. Every request a yes ma'am we will take care of that for you... And that award winning smile.... Good job Public Storage in your hiring pick!!!

John what's good to us

Renting a storage unit was a painless experience. John at the front desk was super helpful and easy to work with. He helped me find a unit that worked best for my needs and budget. I’m very happy I chose public storage!

The staff is always available to help me, Tanisha is friendly, helpful and always have a smile. They keep the areas always clean.

Big props to the manager john. You could tell this dude cares about his job. 10/10 👍🏾

Manager and Associates are professional, friendly and fast. They have treated us with respect and have been accommodating to our needs. I would highly recommend them!

Fun people, great smiles, prices a little high. Amelia and Monica very helpful...

John was very helpful assisting me when I lost my keys thx John

I came looking for a storage space minute and John was very helpful and professional the whole time.

Wow, thank you so much to Monica at Public Storage for how helpful, kind, and accommodating she was during my storage process. She ran up 6 flights of stairs just to help me and my friends use the elevator, as it was already past closing. Monica, thank you so much for all of your help. I am grateful beyond words! And Happy Birthday!!

Great Customer Service and Very Understanding. Miss Monica has been helping me since 2020. I know i can ALWAYS count on her if my account is wrong, or I need to move units, even if I need to help moving in. If you are a college student I strongly advise you to store your dorm stuff here!! Again great service, great prices, and a very safe area

Amazing space! Secure super clean climate control. And the Customer Service is amazing ask for John he’ll take good care of your storage needs. Professional and knowledgeable. I highly recommend this location over others.

Thank you John for your help!! I really appreciate it. It is my first time renting and storage and you made it really easy and understanding!

John was very helpful.

John and Monica did amazing job with helping me with getting my storage in order. Definitely would recommend coming here.

Monica and Dede are my new friends! I love them they made me feel so comfortable and welcomed. BRING YOUR STORAGE HERE FOR GREAT CARE!!!!

Lovely place with lots of storage options. Accidentally chose the wrong size space and John helped me get squared away. Love the people and the environment- good energy,!!!

I stopped by Public Storage to place item in storage unit. John was very informative and friendly. John showed me the locker I had reserved which was higher level. He was able to switch my locker to a unit and walked me to where my unit is located. John's customer service skills were awesome and he walked my through all I would need to access my unit.

Best service, I've had in a minute. Wouldn't go anywhere else!! When you go there ask for John!!

Office was very clean and John was very helpful with finding me an open space.

Monica has been extremely helpful beyond my expectations. I mistakenly booked a locker which was on top and but Monica went above and beyond to help me find a trolley, find the place, found a stair case and helped me lifting my heavy bags. She is amazing property manager who can attract many more customers for this company with her customer obsession to help. She turned my experience from nightmare to a 5 star experience. I will use this public storage again for very supportive people like Monica. Thank you.

I came into public storage and found that my locker space was too high up for me to transport my items and I went in to ask questions and Ms.Monica greeted me with a friendly face she was very friendly and helpful with getting my storage space switched, she talked me though all the changes and didn’t have an attitude with me, she even walked me to my storage space! Her energy was very refreshing, her customer service was over the top and I appreciate her patience with me! If I could I would give a 10/5!

I was very please with the staff that accommodated me. First, I received a courtesy reminder of my upcoming storage. Traveling from Illinois really helped me have a smooth transition once I arrived. They were very kind and patience due to fact of having problems trying to create an new account from an old one. With hard work and dedication the staff made sure I did not leave the facility with creating my new account access on the app. We tried one last time that could possibly work for me. Sure enough that was solution!! I could not leave without showing my appreciation by buying lunch!! I will definitely use Public Storage, Nashville on John Lewis South until my son graduates in three years!!

The cleanest storage facility I've ever seen. Monica was so pleasant, professional, knowledgeable & helpful. Facility was busy at the time & I was impressed how Monica & John handled it all.

John had great customer service

Went here today to get a unit, the staff was amazing and friendly. Especially John! made my process easy & simple! 10/10.

John is awesome rep. He was very helpful.

Since I started using this facility a year ago I have had nothing but a first class experience. I would refer them to anyone in the Nashville area at the drop of a hat. 100% satisfied

Service was great! Straight and to the point.

Staff was amazing! I booked the wrong unit type and John helped me get the correct unit type. I think the girls name was Shericka and she also showed me the locker that I reserved…. The process was quick and easy. I highly recommend this public storage.

This was a great experience, the gentleman by the name of John who took care of me was very professional and knowledgeable. I know I was being very undecided and difficult by asking alot of questions about the size versus the price but John had an answer for me each time. He helped me find a bigger space that was cheaper then the space I reserved which I thought was very cool. The building was big yet amazingly clean (the men's bathroom had an unpleasant scent but still was clean). I had a great overall experience I would totally recommend this property to my peers if they're in the need of a storage unit. P.S. To whom this may concern I petition to get my man John a raise and/or a bonus, he totally rocks. Thanks again for the great service. May God Bless.

Thank you John and the supervisor for helping me. Very attentive and professional going out of the way to help in getting me and my sister a better locker there was a mix up in the oder but John was very accommodating and and patient with me he took his time to show me better locker and help me pick one that was right for us thanks keep up the good work from Jesse Be Blessed

John was extremely kind and helpful with getting us situated in a storage room. John gave my family I such wonderful customer service and made our expierence very smooth. Thank you John for all of your help.

Easy to deal with, great prices and location. Friendly staff.

John was really helpful in helping me get my storage unit set up quickly and efficiently!

This place is fantastic. Clean, well maintained, and the staff is excellent.

I booked my reservation online which was super easy. Then when I got to Public Storage. John greeted me with a smile and was super helpful. This place is extremely clean and very secure. I highly recommend Public Storage! Thank you John for being so helpful and understanding.

Using this storage facility for the third time now, and I refuse to go elsewhere! I get the best deals and service here. Elizabeth and Donna are the absolute best! Will definitely be coming back. If you’re thinking about getting a storage unit, don’t go anywhere else.

John provided great customer service! Patiently walked me through the different units to ensure that I picked the right size. Also, worked very quickly so that I wasn't there all day! Very pleased!

Good service (John )

John was great! I booked my reservation online, had questions while booking & John answered all my questions. When I arrived at the location he was very accommodating. The space is very clean also.

Nice place

John was the man, took care of me , Quick and pretty respectful, highly recommended

10/10 the team was amazing!! John and Liza were so helpful and lovely to talk to while I was waiting for my movers. Would highly recommend this location:)

Elizabeth was awesome - super helpful and hooked me up answering all my questions! Highly recommend!!!

I came over here to help my buddy move and it was limited access to the building and we couldn’t get everything done in time and we got locked out with stuff was still in the hallway. It was kind of ridiculous I understand why they locked the place up because of the bad neighborhood but it’s really inconvenient for people who are trying to move. In my opinion you could find something much better even though you probably won’t find cheaper than this place.

Great experience. Building manager was very helpful.

Greta property manager Donna . Joie and Monica are dedicated to diligent preparation . They will work to take care of all your storage needs. Located conveniently right in the middle of downtown and very accessible. Secure climate cool rooms and staff will let you know when your bill renews . Excellent choice for all of your storage needs.

AMAZING STAFF!! Huge shoutout to Monica, Joie and Donna!! I flew to Nashville last week to move all my belongings out of my unit. When I arrived there were issues with getting into my unit. Knowing that my movers (who were being paid hourly) were there waiting on me they jumped in to make sure I was well taken care of! The situation was stressful and frustrating on both sides but Monica, Joie and Donna were truly incredible. They were urgent, kind and so professional. They treated me with respect and understanding and made sure that they did whatever it took to help me out. After a series of unfortunate events that day I was so grateful to them. True rockstars!

Good customer service and always clean

Set up my storage here recently and I am not a big fan of this place. First off it's in a pretty rough area which creates the need for a lot of security (which they seem to have). It is directly next door to Larry Flynt's strip club. Maybe that is a perk for some? I did see some people who I do not believe were there for storage purposes that seemed to have walked in off the street to charge their phones. Maybe they rent units there to have access to the bathroom and electrical outlets? Wasn't really sure what was going on with that. It is required to enter a code each time to open the door and the elevator. When you are making several runs to your storage unit with movers up and down the elevators this gets to be pretty annoying. At the close time everything stops working with no warning. We ended up having to leave several items in the hallway overnight with the door to our unit open because the elevator would not open after 5 PM. I called the after hours number and the rude man on the other end of the call was not able to help. I asked him why they had after hours support and he simply told me his job was to tell people to go home and come back the next morning. Maybe there is a problem with the system if you need a person to do that? The facility is clean and in good shape and the office staff was very friendly and helpful. I was pretty shocked to see how strong the reviews are for this place, I personally do not think they are justified.

Best storage facility I have ever used out of my three past experiences! The staff Donna, Monika, and Hailey were so helpful, friendly and well informed. Donna showed me two storage units and helped me make a reservation. When I was unsure about which unit to choose I went back where Monika and Hailey helped me finalize my decision. I was shown to my new storage unit and informed about all the great security features. Upon first impression the storage facility is both super secure and clean! I greatly appreciate the wonderful staff’s help for everything, they are awesome!

Monica was excellent & very helpful & knowledgeable. Facility very clean & easily accessible. Would highly recommend this location in downtown Nashville.

Great place manager friendly. BUT they raise the rent without notifying you. Never use them in again.

My experience over the last two years at this Public Storage location was more than incredible. I was always helped in ways that far exceeded expectations. The facilities were always clean and amenities were in superlative condition. I felt as thought everything was made easier in trying times due to the nature of life and the pandemic. I was made to feel like family. Every employee there deserves a raise for their consistent efforts and resilience. Make it happen!!

I highly recommend this facility for your storage needs. The property manager, Ms. Monica and Ms. Donna were both consummate professionals and rendered an exceptional client service experience from the moment I booked the unit online until move-in. Their willingness to assist made what could have been a hectic situation, a delightful and seamless process. Many thanks and all the best.

Joie Monica Donna saved my life they are amazing

Rebecca and Joie were very friendly and most helpful in setting me up with storage. Thanks again.

This place is great! Usually storage places feel pretty sketchy but this place was clean (even the bathrooms), safe, and looks pretty darn new. Monica, Joie, and Donna were lovely and helped make moving a bit more fun. Also, you cannot beat this location for the price.

Overdue Review... Had a fantastic experience with Hailey in August, she was amazing! I booked a storage unit that was too small for my needs and she quickly and efficiently got me in to a bigger unit at minimal additional expense. Only wish they had after hours access available for customers so you so you don't have to rush to get there by 6pm!

Monica was not only friendly but very informative. We had a very good experience with her. 👍to great service!

Rebecca and staff are hard workers. A+

I like that this site has a great coming in and close time schedule

Lily and Joy were amazing as always. Clean facility and helpful to my needs. A++++

Monica Joie and Donna was very friendly and kind they helpe slot with my space

The staff is awesome, the facility is clean and secure

Monica Joie Donna thank you for being so kind

Monica and Joie were amazing love the clean property and the way you treat all your guest like family love this place

Monica ,joie, donna have left me Satisfied best customer service I’ve had yet through any public storage in Nashville .. they were very patient took there time to work out everything for me in a timely manner I recommend anyone to the web Rep Lewis location

Can't understand why you pay and can't access your unit 24/7

I love the staff here. They are so very helpful to the customers. Ms. Jamese Davis, Ms. Monica, and Ms. Donna were working as I was setting up my storage unit and they helped me like I was their own family. So grateful to the staff! Great Job Public Storage for your great choice in employees.

VERY clean facility with a SUPER friendly staff. The women that were working when we opened out account and when we closed it were extremely helpful and a pleasure to deal with.

My property was water damaged, thrown out WITHOUT my consent, photos of my damaged property were NEVER shared with me, I was blocked from filing an insurance claim through their website, and the property manager failed to return 6 of my calls. What a sick joke.

The BEST customer service of all time!! Joie is the sweetest and consistently goes above and beyond!! Hailey and Monica were also amazing. Wish I could give more stars!

I've been visiting this location for some time now and have always had the pleasure to work with Monica in person and on the phone. She's very professional and always go above and beyond to assist

The facility is secure and clean.Monica impressed me with the way she worked to find the best storage units for my needs. Donna and Hailey were also very helpful. In addition to the helpfulness, they are all so friendly and fun. It's always a pleasure to go there because of them. Great units, prices, and people!

Unfortunately they are having distar but Nikki was amazing

The customer service reps Donna and Monica were amazing ! Little did they know yesterday, I had the worst day possible! They were so polite! I laughed there with them in the little time to setup the unit ,more than I had all day! They were Very helpful and got me the most affordable unit for myself . The facility itself is well organized,clean and cool tempered . A smile and laugh might not be much to others but to me it meant a lot ! Thank you so much for this wonderful experience yesterday and for helping turn my day around ! Blessings and Peace

The customer service is spectacular. Shout out to Donna and her manager for making the experience a breeze. Great space and great price too.

On Saturday, July 17th, I flew in town from Texas to assist my family with moving, and we received 5-star service from the team that worked there that weekend. I was most impressed by Joie, and her efforts with ensuring that we were accommodated, she addressed our concerns with care and patience. Thank you for all that you do, you made such an arduous moving process very efficient and time saving.

I'd have to say this is a neat and very organized storage company. Has good up front security. People are aware of there surrounding. Is recommended.

Great there awesome therr!

Joie, Donna, Monica, and Jamise are some of the best people to work with. They’re all extremely kind, professional, personable, and funny! They made the process of getting a storage unit and my move to Nashville so easy! If you’re in need of storage unit, come to this location!! You will not regret it!

Love the security

Monica,Donna,Joie these woman deserve a $10 raise I came to one of the best properties and received very unique services they explained the rental took me on a tour I just never had that they were honest no hiding fees over all Monica just wonderful all around as a property manger I feel more then Comfortable explaining my situation knowing that with her knowledge that my unit is secure and she knows the business thanks again and I wish they would pay you more

The beautiful ladies that work at Public Storage are full of life. Their customer service is on point. They are will to go the extra mile to assist with your storage account. Hats Off to Joie, Ms. Monica, the mgr, Ms. Donna and Jamese!!!

Joie Monica and mrs.Donna along jamese were awesome these black women was just everything I needed my friends at rep Lewis and love to help me when ever i need assistance such a clean property and well respected thanks so much ladies

Joie, Monica, Donna and James were awesome! They were so helpful! And generous and such a clean facility..

Fast service, great customer service! Donna was wonderful!

Very Good Customer Service Recommended 10/10 Ms.Monica was very polite and efficient got me in and out.

Ms.Monica was very helpful during my visit getting my son back to college she made his move in and move out transition very easy.Monica has great customer service skills need more people like her.Thanks Monica

Easy access to the units. Reasonable price

AMAZING!! The women at this location Mrs. Joyce, Donna, and Monica are phenomenal! They had me in my unit quickly, offered their services to help move some of my items in, and were able to get me a bigger unit! If you’re in the Nashville area you have to come get a unit here! Thank you ladies all so much!!

Ms. Joie was very helpful in finding me the space I needed and then helping me when my space needs changed. Highly recommend this Public Storage! The staff is great!

Honestly I wish I could give more than 5 stars. There was an issue with my storage unit that I booked online, so I called and had the pleasure of speaking to Miss Joie. Miss Joie assured me that we could definitely work something out if I just came into the store so I did, and honestly I wish I would’ve just started there. Moving is super stressful and I was already super anxious but Joie, Monica and Donna made it that less stressful, and easy to rent a unit. Thank you for working with me and the tour up to my space. 10/10!

Great service from Jamese, Donna, and Joie! They were able to help us out since it was our first time.

My first time reserving is unit at this location and the staff was helpful but there's was a lack of instruction. First, the person who was helping me had to be in a computer in the back room so I had to yell my information to her. Then the elevator instructions were not clear. There was three separate people confused about it. Next, I get to my unit and it was locked, so I had to call them up to come unlock it for me. The whole process took twice as long than it should have. I will say that Ms. Joy was very helpful with my questions and confusion.

Joie and Ms Donna rock the public storage Downtown there was several customers and they multi task MsJoie thanks for making sure I got there and helping with my rsvp and thank you ms Donna for helping me find the right space for me I totally like being here clean and convenient these women need 150 stars

Joie and Donna were BEYOND helpful! The customer service was amazing and I would gladly rent there again because of them! Thank you, thank you, thank you!

Everyone there was so nice! Especially Joie and Monica; they explained everything very clearly and I left with a smile on my face!

Joie is the best employee ever.. so helpful

Absolutely wonderful. Great staff!

I've been using this storage for a few years now and for these last six to seven months the people that they got over there and now you cannot beat them Joey Monica Angela jamese these ladies are they changed this place is clean it's always clean the bathrooms are clean the storage area where is clean they are nice and friendly I mean I can't say enough about them and like I said for the first year or so I was there the place was always nasty the people they had there at first it was kept nasty it is so much more better now that these ladies are over there I mean I can't say enough about them five stars 10 Stars

Joie was the best!!!! She was super friendly and even helped me make it to the location when I got lost. I will definitely be back!

Easy in and out

Joie and Rebecca where very nice and helpful they the best that work there

Joie and Monica was super helpful. They where beyond helpful and Services was excellent.

Angela and Joie were amazing. They recently changed the street address of this location and gps took me to the other side of town, I am not from here so I was truly lost. Caled them, Angela stayed on the phone with me all the way guiding me and to make sure I arrived safe and at the right place. She and Joie are so nice, made me feel I was cared for and taken care of. 1000 stars for them. Check in was perfect, unit is great, and I am really happy I chose this location. Look for them. Super satisfied and super recommend this location!

A last minute decision to rent a storage unit, and a rushed selection of a unit online meant I had chosen a locker, that was too small for the items I was storing. My mover was already in route, and I had a big problem; I already felt crunched for time, and I wasn’t even there at the storage unit in person, what a mess, right? WRONG. Not a problem, at least not when Miss Joy is handling things. Miss Joy knew exactly what to do, and how to get it done fast. She walked me through each step of switching from the “locker” (palm to forehead) to an appropriate space, she never missed a beat. My mover was at the new space unloading before I even had a chance to message him with the new details. Miss Joy handled it all, she was friendly, she was enthusiastic, and when I let her know that I might not be there by 6, she said, “that’s alright we will wait for ya.” I got the impression though, that they really would wait, all night, days even ...like no matter how long it took me! I know that isn’t true, but that’s the way it felt. I’m not one of those “customer service isn’t what it used to be” people. I’m a “Wow! I had no idea what great customer service is really like!” person. Great customer service takes the pressure off and it feels easy, it feels like you are being rewarded for having a problem that you need help with. After my call with Miss Joy, my very hectic, last minute, moving day became a “I got sh** done, and it’s only 2:30 in the afternoon” Monday. No worries here, and no worries about doing business with Public Storage on 5th Avenue South, Nashville. Thank you Miss Joy!

Very affordable, clean and very nice staff

Joie was really great in every way she help me pick the perfect storage space to accommodate my needs and went beyond herself to assure every thing was right! Thank you!

We were pleased especially with the help of Joie on staff today She went out of her way to be helpful

Super helpful staff. Made transferring from a smaller unit to a larger unit on the same floor very easy!

The facility is secure, clean, and well maintained. Every staff member I met was very friendly and helpful. Convenient location and it doesn’t seem to be any more expensive than locations further away from downtown.

Ms. Monica provided outstanding customer services! She went above and beyond and provided a solution for my unique situation. Outstanding customer services from the entire team at Public Storage. Thanks again for the exceptional customer services from the Public Storage team there.

Have had a good experience. Joie is great! Very understanding and a problem solver.

Ms Donna Ms Joie and Mr Brian were the nicest customer service representatives that I have ever met. They made sure the process was not only easy but enjoyable. I’m glad that this is where I’m storing my property. Great team!!!

Ms. Joie, Mr. Brian, Ms. Donna, is the A Team!!! What great service and patience. Great energy!! This is by far the cleanest storage facility I’ve ever stepped foot on. They also recommended the storage app which saved me time every time I pull up to the gate.

I stored my 1,000 dollar couch there for 6 months. Over that time it was infested with bugs and cockroaches. Thankfully I had insurance they offered! So now I get 200$ and have to move a bug infested couch by next week or I get charged another $500! They could not have been less professional or helpful. I am now on my way to dispose of a couch they ruined. Worst place in Nashville. Wouldn’t store trash here.

The staff at this location is very professional, helpful and efficient! I highly recommend for all of your storage needs!!!

Thanks for your great customer service...

First time renting a storage unit and I had a great experience, the staff were so friendly and helpful, thanks to Monica and Nikki. They showed me all the units I was interested to rent. They place it’s super clean and secure. I will deff recommend them!

Great rental experience at this public storage due to the helpful staff, especially Ms Joie. She helped sort out what we needed and found the best unit for us. Highly recommend.

Update: Public storage's district manager, Jake, called and apologized said rate increases every 3 months can happen based on rent conditions in Nashville, but this increase was more than you can usually expect. They offered to roll me back to my old rate and credit me one month for the mix up. Thanks Public storage! Initial review: This place is great if you are looking to only rent for 1 or 2 months. I've been renting for ~3 months now and they are increasing my rate by ~25%. Go elsewhere if you want reliable rates.

I stopped by this location and Monica and Angela was so sweet.They answered all my questions for a future rental I will be doing in February. If you want good customer service or a friendly conversation go see them

2020 has been nothing less than an "experience" for many of us. Financial hardships are an understatement especially after a stint in the hospital. With that being said, I'd like to salute two AMAZING people at Public Storage! Joie is nothing short of an angel in disguise and with leadership like Monica, I would definitely recommend Public Storage to anyone who is in need of a space! make sure you have a Monica and Joie at your location!!!

Monica and Donna saved my life! I literally had like 15 minutes to move all my containers inside the storage place and take the elevator to the upstairs storage rooms because the building was closing soon. I was honestly about to give up, but then when my girlfriend explained the situation I was in to them, they went above and beyond and offered to help me move my containers! I've never seen such great customer service in my life (not even in restaurants, hair salons/barber shops, just no where). They could have cared less and just been like "whatever he's just another customer who's not good with keeping track of time or something," but they were understanding and so eager to help. I wouldn't have been able to catch my flight if it weren't for them. The owner here and the employees are just the best I've ever seen. I would 100% HUNDRED PERCENT RECOMMEND this place. Seriously, just go for it. I wouldn't think twice about recommending this storage unit to my friends or family. If you have any doubts, don't. Just take a storage room here.

MS.Monica was a great delight to assist me today with my rental.She took her time with the whole process and didn't mind listening to other stuff I was talking about. If you need a space and good customer service go see her and the Downtown team.

Monica was professional and courteous! She made move swiftly and efficient. Thank very grateful.

My wife rented a unit here for a few months. When we went to pick up her stuff, I noticed how secure the entrance is, as well as how clean the building is kept. While my wife's unit required some portable stairs to get to, it seemed each row had its own, stopping you from having to walk all over and look for it. We have no complaints and were very pleased with this storage company. Even the rates were quite reasonable for climate controlled.

Site is so nice and clean. Monica was excellent! Enjoyed meeting her, she brightened our day. All our needs were met and the site is very secure.

I called my local apartment complex to get a storage space and they were going to charge me $120 for a 3 foot space. Incredibly way too expensive! I googled this space and signed up for a promotion for a $12 space. Joie that I worked with was FANTASTIC!!! She went through every detail, and was above and beyond on helping me set up my new spot. Felt like I made a fantastic choice with my new storage place.

Joie and Monica were so helpful in helping me close out my unit. They were so nice and gave me great service. Please give them a raise and some benefits because they deserve It.

Nashville location. We had to place items in storage before heading to Chicago. Monica and Brian were a big help to me and my family!!

Joie Monica and Mrs. Donna were amazing they were fast and accurate I got some of the best service and Hospitality ive ever seen

So much more than just a storage unit! Monica and Joie went above and beyond to make me feel welcome and settled in, it felt more like finding a new apartment than just a place to store my extra boxes. Big thank you to Joie for taking the time to show me around and walk me through all the information I needed to know before renting there! Also for my ladies, you’ll be happy to know there are multiple security measures in place in case you’re alone there, we can never be too safe! With reasonable pricing as well, this is a deal that can’t be beat. Highly recommend!

Joie and Monica were awesome they were able to answer every question we had very nice and great customer service

They gave me an amazing tour of the facility and was very helpful when I arrived. Joie, Mary, and Jacob was on site and recommended amazing deal I could not refuse. Thanks again staff at 5th Avenue!

This place is clean and easy to get to. BIG shout out to MONICA AND MISS MARY!!!! These ladies were more than helpful they went above and beyond and made my experience super great I recommend this storage facility to anyone.

They were cool and very professional. Prices good and very clean inside and out. Outside of one of the employees being from Kentucky which ain't her fault. I would recommend them to others. Angela was the lady who helped me.

Outstanding location! We have used this location previously as well and are always so very happy to come back. Donna was a true professional so ask for her when moving time comes!

Mary and Monica was great with helping me find the right space at a good price.I like the location and the property very clean,looking for a space go see them.

Donna was very kind and helpful! She was very attentive and answered all of my questions. I like my storage unit. It’s the perfect size. The facility is always nice and clean.

Miss Donna was great!

I called and inquired about storage space and pricing and was very pleased with the customer service i received from Angela Parker. If you all give raises she definitely should be on the list.

Joie, 👍👍😍😍

Angela and Fallon were very pleasant to work with.

Clean and secure

I’ve had a great experience at this location and would come back if I need it again, I’ve also told my friends about it (which one of them already rented out a space), all because of the location, security, technology, prices, easy access, great management, etc. Thank you guys.

I made a reservation 9/14/2020, moved in same day, I was called by Angela to confirm reservation and time she should expect me, I really appreciated that. It was a voicemail left, when I called back I had to leave a message and when I arrived there instructions to get into the gate weren’t easy. My check in process was lengthy in addition to her showing me the until which I appreciated, but the paper work shouldn’t have been as long as it was. This facility should also allow you to check in online with using your own insurance instead of what that offer. I did not like that I was not provided a price breakdown that I could see when I asked what the charges consisted of which included the cost of the lock when I was advised I have my own it was no longer an option which I didn’t like either.

Easy reservation process. Needed to change unit 20 minutes before the movers arrived and Brandi and LaShell were quick and courteous.

La Shell is awesome!!! She need a raise!

Lashell and Monica has great customer service. Best storage in town.

Lashell help me immensely went above and beyond this lady deserves a raise

Lashell went above and beyond!! I had such a long hard day, and she just brightened my day. It’s employees like this that make such a difference. Thank you so much! :-)

Lashell and monica are the best

Ms lashell and ms Monica were great helping me today when ever you need to store anything go to 5st and them they're a ton of help

Laura was awesome, got me the size I needed and helped me throughout the process.

Lashell has great customer service and always greet me with smile..I love renting with Public Storage!!

The staff was helpful and friendly Fallon Keisha Donna and Lashelle are an asset to your company

While the facility is very nice and in a great location for individuals living in the downtown area, I continue to have concerns with the safety. I have had my storage unit for about eight months now. When I received my key upon move in, the light outside my unit was out and would not come on with the other automatic lights. The person doing my initial paperwork wrote it up and said it would be fixed. I have since reported the same light 2 additional times and after 8 months the light remains out. The storage unit does not have a light inside so renters are dependent on the hallway lights and 1 light out can make for a very unsafe experience. About a month ago, they reduced the hours of access for the renters which I assume is due to the unfortunate incident on the news. I feel better lighting and monitoring of entrances for unauthorized visitors would be the first steps to address any safety issues versus cutting back access to the renters. It’s truly disappointing since the place is very nice and would receive highest of marks if they truly would follow through on the one key component of public storage - the renter’s safety.

Only reason I bumped this up to 2 stars is because of the clean new facilities. Aside from that, the staff was very unprofessional on multiple occasions with language, the way they talked about customers infront of customers and a couple of other issues. The hours are not very conducive to anyone’s work schedule closing at 5pm. Also, this is small and nit picky, but I hate that I have to get out of my vehicle to enter in my code to open the gate to leave the property

Brandi, Markesha & Fallon were the best. Very easy going employees, very easy move out.

I received three calls and four emails pertaining to my appointment date / time to finalize the paperwork and get my code, etc.,, yet not one mention anywhere ahead of time that there’s a mandatory $22 fee for a lock and $15 per month insurance fee (in addition to the $24 administrative fee, which was the only fee mentioned ahead of time). Also, you have to pay through the 30th/31st of whatever your last month is because you’re charged for a full month on the 1st after settling your initial prorated amounts, regardless of what day of the month you start renting.

LaShell was a pleasure to meet and made the whole process easy. She patiently explained everything and was very helpful. I would definitely recommend storage here and working with this team.

Fallon was of great help solving an issue I had with billing. Excellent service and communication. Thank you thank you 🙏🏼

Love this place. The employees are very helpful and nice. An employee named Fallon helped me out and she was amazing!

The staff were absolutely amazing! I had a great check in and Larry was awesome helping me get to my unit and get settled in! Awesome service!

Location is near the interstate, not a fan of how small the parking is for the place, as well as the elevator continuously kept bringing me to floor one after correctly putting in my code and the floor several times. Gets way too crowded. Elevator is way too slow. Staff was friendly and professional.

Larry was super helpful and funny , got me in and out within 5-10 minutes and showed me around. Will be coming back here for all my storage needs.

Great experience and customer service! LaShell was extremely helpful, I highly recommend going to her!

Larry was great! Super helpful

Larry was very polite and helpful. Facility nice and shaded when unpacking stuff in the summer.

This was an amazing experience from start to finish!!!! This team is awesome, kind and courteous. The rates are the best in Nashville!

Lily is the best! She takes care of business in a professional manner and goes way above and beyond than expected. The Phifer's LOVE Lily and her staff is top notch!!

Fallon Was Great help

Thank you for making my move effortless. This storage unit is the whole package. When I look for places with great customer service, I like to view it from all perspectives. Not only is this facility clean, but it has a great staff(especially Fallon the manager) and impeccable moving prices. Moving can be spendy! So finding a unit that was in my budget was the first point of attraction. I just didn’t expect to have all the other boxes checked off. Much love and gratitude , Michelle

I really exspected more from them meaning better service and that's not what I received. I mean If I pay a nice amount of money for a service I exspect them to be better. My experience there was shaky from the start but I never imagined what happened later.