Public Storage Self-Storage Units at 11055 Dorchester Rd, Summerville, SC

Ms. Rhonda was so nice and such a great help with helping me find my unit!!!!!!!

Had no problems using it the first time

THIS EXPERIENCE WAS VERY IRRITABLE!! THE BEGINNING PROCESS WAS GREAT GETTING SET UP AND EVERYTHING BUT NOT WHEN IT COMES TO HAVING QUESTIONS. ONCE THE UNIT IS YOURS THERE IS NO COMMUNICATION. THE LOCATION I USED DID NOT HAVE ANYONE ON SITE AND EVEN TRYING TO CALL OTHER LOCATIONS I DID NOT GET HELP. WHEN FINALLY FINDING A 1800 NUMBER THEY COULD NOT ASSIST ME AND SAID THEY'LL HAVE TO SEND A MESSAGE TO THE PROPERTY MANAGER WHICH COULD TAKE TWO DAYS. I HAD ANOTHER ISSUE WHERE I WANTED TO RETURN THE LOCK TO SOMEONE IN THEIR HAND AND RECEIVE A RECEIPT FOR IT AND WAS FORTUNATE TO RECEIVE HELP FROM A LOCATION I FOUND ON MY OWN WHEN I SPOKE TO A REP TO HELP THEY GAVE ME ALL CLOSED LOCATIONS OR NO ONE WAS THERE (ONLY KIOSK SERVICE) I TOLD THAT PERSON I WAS VACATING AND I CALLED AND SPOKE WITH A REP MAKING THEM AWARE I WAS NO LONGER IN NEEED OF THE UNIT. I AM STILL RECEIVING AN EMAIL STATING MY BILL BEING DUE NEITHER HAVE I RECEIVED AN EMAIL STATING I DEPARTED OR CANCELED. THIS PLACE IS A HEADACHE WHEN I THINK THEIR GOAL IS TO BE CONVENIENT IN WHICH, IT IS NOT!!!!!!! OH AND NOT TO MENTION THE GATE LEAVING OUT WAS COMPLETELY BROKEN SO A GATE CODE WAS IRRELEVANT AND THERES NO ONE ON SITE TO MONITOR PEOPLE COMING IN AND OUT WITHOUT A CODE.

Raised my rate on a 10 x 25 unit from $267 to $358 after just six months. I can understand a little rate increase here and there but almost a 100 bucks!?!? And the online price for a bigger 10 x 30 unit is $226. Don't fall for the bait and switch. **Update. Public Storage returned my rate to the original amount so I appreciate the follow up and rate reduction.

Avoid if at all possible…They increase rates exponentially. One of the two gates is always broken allowing anyone access. The leaves are always blowing under the storage unit doors and there is evidence of rodents everywhere not to mention roaches. I was paying over $500 for two 10’x20’ units that were not climate controlled and moved all my stuff to a storage location off of Beech Hill where I already have other units. Now that they expanded I was able to get the units I was waiting for and am now paying $264 for two 10’x30’ units that are climate controlled and on the first floor. I’ve been at the location off Beech Hill for 5 years and have never had any of the issues mentioned above and on top of that they have on site property management so you can talk to someone face to face.

Exit gate has been broken open for over a month. They charge over $125 per month to park an RV in here, what am I paying for? Can't get ahold of the office either. Update: After posting a bad review they increased my rent to $175 per month... I will take my busness elsewhere, I suggest others to do the same.

Jamie was pleasant and very knowledgeable. Her customer service is impressive!

Janine was very professional and a delight to work with. She was very helpful with answering all of our questions throughout the whole process! Thanks Janine!

I was trying to g to find my unit but couldn’t. Then Janine appeared out of no where and helped me! She was so professional and friendly! Thank you Janine!

Very clean facility and friendly staff. Tracie was amazing!

I had a great experience dealing with Tracie Ramsey during the dread full time of moving. She had my families storage setup in a very timely manner and was going out of her way help. We will definitely be back.

Very clean location, Janine was helpful with me

On move in day Janine the manager made a point to say hello and ask if we needed anything. The unit was ready and clean.

Great staff and safe location.

The manager Jeanene was so helpful. The movers were not good and Jeanene helped finding additional local movers, fixed the storage issues and did it all with a smile. She went out of her way to help fix some of the problems. I am so glad she was there.

I had a easy and quick registration..Janine was great very knowledgeable and great customer service thank you 🙏

Wish I could give zero stars. It took 6 months to get the lights in the hall working and with no light in the unit it was a hassle to move things in and out. Rate increases were mind blowing, from $75 to $192 per month increase in just over a year. No security at all for many months when they took the fence down. Dirty facility including a pair of soiled underwear behind the ac unit of one building. I packed all my stuff and went elsewhere. Good riddance

Outstanding Customer service provided by Janine. Very clean location

Deshonda Derico has realty great customer service. And she made The process Of getting a Unit very Easy.

Went in to pay a friends bill Dshaunda was very friendly & professional such a pleasure to work with. I would definitely recommend this facility

Beware of this company: unfortunately they raised the price of my unit 3x and I haven’t had the unit for a year. Sadly this put me in an unexpected bind and I fell behind payments because I couldn’t afford almost $200 a month. Well my unit SOLD in its entirety and they charge you $130 to put the unit on auction and then however much the unit sells they put the amount and subtract it from The $130????????? So it never really helps your balance!!!! I have no words. lol send my account to collections so I can dispute it and never have to pay $1 to this greedy company. EDIT: Just got off the phone with the manager here! She Better keep that same NASTY energy in person!!! You are disgusting low class and GHETTO!!!! If you don’t know how to talk to customers find another job!!! Talking over me, yelling and all of that did not get my answered solved and I will be escalating to corporate.

Great customer service, Dshondra helped me from 8470 Dorchester rd

I don't store here but Janine the property manager was amazing! She was knowledgeable, friendly and very helpful! The have a great promotion to start for the first month! Go see her!

I had the best experience at the Public Storage kiosk. The rep gave superior customer service and she made the experience seamless. I am very pleased.

Janine was both welcoming and professional....a great experience all around

Janine is extremely helpful and attentive! She stayed with us the entire time even when she was receiving a call from her boss to perform other tasks. We LOVE Janine!!!

Nice, clean, friendly environment. Miss Janine made the whole experience so simple.

Shannon was a big help. This place is very well run and reasonably priced for a nice space.

Ashley at the property was very helpful.

Janine was awesome. Took her time to assist with the new kiosk She’s super personable & professional Kim was very friendly and professional. She went out of her way to make sure my needs were accommodated. Facility is well kept and clean.

Speaking to Janine was amazing.She answered all my questions and was helpful with everything. I wish more places had such awesome customer service..Thank you and I will be bacc.

Hello I just want to let public storage know that Janine is a very hard working woman she does her work and makes sure it's done right. Every property that I have gone by or visit I always run in to this hard working young lady. She goes above n beyond for her customers and her job.... I've always seen her with a smile on her face n she is well mannered... she is always perfessional... Janine is one of the most hard working woman that I've seen on any of these properties... I give her the most amazing worker award or a nice raise. Lol I know it's not possible but I thought I would put it out there... keep up the great work Janine... 👍

11055 dorchester rd public storage has Heavy criminal activity and vandals. Heavy theft and no active security in place. Police have video of thieves rolling under gate and stealing renters valuables. Large portions of fence has been missing or removed for years. Criminal activity has been reported in past many times. As of July 2023 its Still NOT SAFE!!! Hope they fix it. Area needs a safe and secure storage solution.

Michelle was very good and quick about getting my lock cut

Terri was very helpful and went the extra mile to make sure that my experience was painless and went smoothly. Thank you for all the help and just being awesome person!!

Terri is awesome !! She made a stressful time such an easy transition!

The lady that helped us was great! The place was neat and clean and exactly what we were looking for. Highly recommended!

App never works to make payment. I cleaned out my unit in June 5th but they still charge for the whole month. Will never use again.

Ms Terri was the absolute best and so very helpful if your close by or need a unit I recommend her and this location

Shannon worked very hard to get the size and location that would help me. Her personality and willingness to go out of her way are a BIG PLUSS for Public Storage.

Ashley was amazing,she helped me get my storage and was very helpful,thank you ashley.

We received great service. Brandi was so helpful. Highly recommend them.

Mrs.Ashley was very helpful and polite. And went out her way for customer service

Property (26670) Manager Ashley, it was a pleasure meeting you, and have you assist with my rental, i can’t thank you enough for what you did. Thank you again , Mike

Shannon was super friendly and got me squared away with a unit.

I went to this location the other day and spoke to a Miss Shannon. She was amazing. She answered all my questions and took the time that others would not take. I've been to a couple other locations and they always seemed rushed and put out by me even being there. Miss Shannon took care of me and got me everything I needed at a good price. She took her time. There are not enough good words to say. 10 stars if could! Thank you Ms Shannon for the best customer service I've ever had.

After 8+ years of being a loyal customer, they raised the rent this year by 40%! Typically it's been a $10 increase. They refused to negotiate, stating it was the market price. However, I found 3 other companies that were priced 20% less. I suggest you give your business to them!

Someone's break in my car security is bad he's just walking around the side or the back of the property anybody can just walk in there

Secured a storage facility yesterday. I paid the money and the woman was very thorough about how to pay and gain access to the facility. However I came today to put stuff inside while my new place gets ready and I can’t even open the door. I am guessing I slide it to open but it is so stiff my fingers are hurting and I am a very fit woman. I am disappointed because I have to secure another storage today and pay more money. I tried to call no one is available so I waisted my time with this place.

Saw Kia today to pay a bill and she already had a customer she took care of me and the customer. Amazing customer service .

Kia was very helpful assisting me with a unit today I needed to rent one & she made it happen im Very thankful that I came by here first & was helped by Kia was amazing

Amanda gave me a monster and awesome customer service

Not even a unit renter here but I only come to Amanda to pay my bill

Went to ask questions and Amanda the manager was so friendly and the office was clean and smelled nice.

Went and paid monthly rent for a friend. When I have gone here the employees have always been knowledgeable and friendly.

I called and asked questions about a storage unit & Amanda was very informative & very friendly ! Great customer service !

Good location, friendly staff. Rate for RV parking has gone up 3 x in a year, only issue. UPDATE 9 months later, another rate increase 9%. 14%, and latest 30% for a parking spot, no amenities. From $93 to $165, cmon now really. Update Memorial Day- I left this place because of pricing.

The property Mgr is extremely rude and unprofessional.

Not bad storage, but truck and trailer have problems for come inside

I saw this location online, I went to see this facility before I committed myself, it was further out than I wanted to drive. After viewing the property and the unit space that was showed to me, it was a no brainer for me. The property was very cleaned and Ms. Kandas was professional, and she answered all my questions for me along with clearing up any misunderstandings that I had. Ms. Kandas, thank you for your patience and understanding with me.