Public Storage Self-Storage Units at 101 Prescott Way, Goose Creek, SC

Kim and Brandi were a great help

My first time renting a storage unit. I want to thank Brandi, the site manager for making the process easy for me to rent a small unit that suits me. The process took about 15-minutes. Brandi, definitely knows her job well. I highly recommend anyone who comes into this business to come in and request her. Thank you Brandi for your time and business experience that you gave to me today. Much appreciated!

I’m having to rent a storage unit while I’m deployed. This is my first time doing so and I just wanna thank Kim for helping me find a storage unit perfect for my household size. She explained how to access my storage unit and even gave me tips on how to keep moisture out of my boxes and mattress covers due to the humidity. She also helped me find other items I’ll be needing during my move such as packing tape, mattress covers and boxes. She made this experience so easy and wonderful. Thank you Public Storage for helping me during this stressful time and giving me peace of mind that my items and household goods will be secure and safe while I’m gone!

Kim made this very easy and she was so ready to help me and was really just genuinely good people and very great customer service. I would advise any one to go this location for your storage needs.

Kim, was great. She helped us with size selections. We had to go up in size and she was very friendly and helped us figure out which one we needed.

Fran and is BEST!!!!

I had lost my storage unit keys and called the 101 Prescott Way, Goose Creek, SC location to determine the path ahead. Brandi answered the phone and was very pleasant to speak with. I drove to the location that same day and Brandi had me set up in about 10 minutes. Public Storage definitely hired the right person to interface with their customers. They need to do what it takes to keep employees like Brandi on the payroll!

The lady in the office was great and very helpful. She took her time explaining everything to us and always had a smile.

Kim and Stephanie were extremely helpful and kind when it came to dealing with any situation. Very grateful for everything. Highly recommend dealing with this establishment and these wonderful women

The people who work here so nice and helpful. The facility is clean and well managed. Customer service is 100%

Excellent customer service. Kim helped me set everything up as well as showed me how to use/ do everything. Look forward to using this space.

Public storage on Prescott has two amazing specialist named Kim and Fran that helped me with me storage needs. They went above and beyond the basics of customer service.

Kim is the most helpful and always goes over and beyond to help us out!! Look forward to seeing her every couple of weeks! If you’re ever looking for a great store place I recommend here and ask for Kim!!

Ms. Kim made renting a breeze. This was my first time renting a storage unit and Ms. Kim was an amazing property manager. She goes beyond the call of duty and she understands what true customer service is and tries to help in anyway to makes sure her customers are happy and their things are kept safe. I highly recommend this location.

Literally was charge $54 for a single day (without my knowledge!!) when I moved out on the same day of moving in but I guess because I didn’t communicate with them on that day (since they was closed) and communicated the next day whoever gave me a call sneakily ran my card- did not inform me out tell me anything. Disputing the charge with my bank and never getting storage from these people again.

Fran and Monica are such sweet ladies!!! They really helped me out ❤️ thank you so much!!

Fran I just wanna say thank you for the excellent service. Very friendly and helpful

Kim. She is helpful

Kim is a fantastic person so happy with her .

Kim was such a help, great service and communication!

I stopped in to find out about storage and BRANDI was most helpful to me. She told me how to fill out forms to hold a unit as my dates are not known yet. House on market. Very knowledgeable and friendly.

They are very good especially Brandi great ask for her when you come in

Kim is amazing! Highly recommend!

Store manager Kim was very helpful with assisting us in finding the perfect storage unit and the tools needed to make moving everything easier

This place is well kept and the manager Kim was absolutely super amazing and super helpful. Best option for all our storage needs.

Kim is a super star for a Manger I will recommend in any position

Kim was a great help! Very friendly and nice!

Kim was so helpful and courteous! Will definitely use again!

Tammy Lee is an Awesome worker..she was very helpful and patient when I had problems trying to learn to use my lock on my storage room. Storage area was cleaned and very nice 👍

Tammy is the best worker here she help me step by step getting my space ready

Very professional. I able to call and get information on the phone. Was also able to go and view my unit and change my date of move in with no issues.

Kim @ public storage on Prescott way, in goosecreek s.c. , is amazing. She is friendly, knowledgeable and will go out of her way to help in anyway she can. I highly recommend this place... and kim 🙂

Go see Kim at Public storage in goose creek! She’s so helpful and got me in a unit same day with a great deal!

The lady at the front desk was rude, told me to get a storage unit online myself and even showed me how to do so she didn’t have to.. isn’t that the point of your job at the front desk? Rude and in a bad mood.

I love this storage! These people are so nice. Thanks to Michelle and Kim, I always get the help I need! They are both so genuine.

Awesome customer service from Kim!!!! Great experience, you can't teach great service, she just has it and knows how to deliver it.

Love the staffing amazing.

Kim was pretty cool and professional

Kim and Cricket are amazing! Had me in and out at a low price and friendly demeanor. Will definitely continue using there services as long as needed

Kim and Cricket were amazing! Welcoming and motivated demeanor insure my loyalty to public storage for all my storage needs.

Janine was awesome and very helpful make her manager

Janine was an awesome person.. very personable and knowledgeable…. Thanks again for all your help!!!!!!!

Awsome place nice clean unit and Amanda as well as phone reservation group were awsome

Great place polite staff Amanda W. Was nice and curtious

Easy Access and Amanda is always there to help if needed

Amanda was helpful and they have 1 for st month so totally worth it

Kim and Amanda were awesome people They answered all my questions and went above customer service to help me. Kim explained everything to me showed me exactly what to do. Thanks again Kim and Amanda. We will recommend public storage to all our friends.

Kim was very helpful and nice

Went in today with my girlfriend and the manager Kim was helpful, very knowledgeable with all the storage information and friendly. We highly suggest this location.

Storage Facilities are a scam as most people already know. Public Storage is no exception. All self storage facilities operate off of the 3D's system. Divorce, Dislocated, and Disaster. If it wasn't for those unfortunate events, self storage wouldn't thrive the way that they do. With that being said, for the past 4 months I have gone to battle with these guys and with no remedy in sight. Each month I have made my rental payments (I currently have 3 units) those payments have not been posted/applied to my units. These payments have cleared my bank. I've given public storage my bank statements to prove these payments have in fact been made. Three months worth of payments for 3 units. Each unit averaging $130. That's almost $400 each month, making a grand total of $1200 for three months. Where did these payments go? Why isn't anyone investigating this? Although I have demanding that an investagation be conducted, one has still to this day not been done. Well that's not the only issue at hand. Being that their system shows no payments being made for three months, I go into default and liens are placed on all my units. That's an additional $250 per unit PLUS three months of late payments for 3 units. PLUS all of the stress and aggrevation. Yes I had to pay it all in full or my units were going up for auction. Nobody at public storage gave a damn, nobody at public storage looked into it. Nobody at public storage seemed to have an ounce of empathy for my situation that was soley caused by them. I had to pay nearly $4000 to save my belongings. At the beginning of my rant I stated it's been four months but I've only given you three months worth of a timeline. Here in the 4th month, after paying all that money, they "accidentally" vacated one of my units. A couple of units down from one of mine was the one they were supposed to vacate. Those people moved out and informed the front office. The front office entered in their system the wrong unit number. Which so happened to be one of mine. Later that afternoon public storage employee go to the unit to make sure it's cleared out and swept so it can be available for the next customer. They drill out my personal lock rolled up the bay door and seen the unit has not been fully emptied as implies. They finish emptying it out and place it as available. This was MY UNIT! Still nothing has been done! NOTHING! I am currently taking all the necassary steps to take them to court.

Mrs. Tammy was very helpful and made everything very easy to understand and get through the process

So if your needing a storage unit this is the place to go Amanda was great and very through with everything such great customer service I'll be recommending this place in the future

These guys are great but why does it have to be like paying rent in a home you live in high priced. Here is the thing I understand they are in business of making profits and well that it really but the service they provide is built around the ones who have not the space to put there things, for many different reasons, the point is that Most of the paying customers pay for a space to hold there belongings because they don't have or can't afford to out right purchase there own space to live and/or store there things. This being said if your truly in a business to provide a service that is to cater to then "need" of it customers than do just that. If they were more affordable and less worried about bringing in 4 times or greater that what it cost to operate, you would lose less customers have less defaults therefore less people would be damaged further by the last ditch effort of being able to keep there worldly possessions some where they can trust will be there when they get back on there feet again to be able to make use of such things... Because for most people a storage unit is an extra cost they really can't afford but is the only last resort that is available for them to be able to keep what they own safe and out of the trash or taken. With this being said I appreciate the ability to have available somewhere to store my things that are all I have left because if there wasn't a place like this it would be gone .. But I know your company is merely in business for profits based on your turn over and defaults auctions. Make your service more affordable. Thanks

Amanda was wonderful walked me thru everything; merged my 2 accounts she was great!!

This Public Storage deserves more than 5 stars just for the Property Manager, Amanda. Excellent customer service! She went over and beyond to accommodate me and made sure that I understood everything that I was getting and how everything worked there. From day 1 when I spoke to her on the phone, she immediately made me feel comfortable with that particular location which means the world to me. She was just the person I needed and I can't thank her enough for her kindness.

I had a great visit with Amanda of Public Storage. She explained very well about the procedures in regards to storage and rules/regulations. She answered every question promptly. It is the best guidance I ever received. I salute her for her diligent work.

Public Storage is a great affordable place to store your important belongings. This is the second time I have used Public Storage at 101 Prescott, Goose Creek, SC. Amanda was a great help in processing my request for a space. I was not certain about the unit size and she easily answered all of my questions. If you need peace of mind about where to store your things you need to check out Public Storage.

Great Customer Service! Amanda the manager made the experience quick and easy!

amanda is very personable and this place is very up to date on technology! don’t have to worry about security here! pretty new, well taken care of and all climate controlled!

Best service ever

Great location. Amanda was very helpful and attentive to all my needs

A great location! Very clean and well maintained. Amanda has been the best and very helpful with all our questions and needs. We accidentally booked the wrong unit online and she helped us get into the right one and get everything squared away. Highly recommend using this location for all your storage needs.

I called and spoke to a Public Storage Representative who was very informative , and patient with myself aswell , I was informed that a resident of the desired storage facility was going to be creating contact with myself. 20 minutes later another very informative Representative of public Storage called , and it was then an appointment to acually see a Storage unit was created. I arrived at a Storage facility and saw a unit that did impress me .I then rented a unit and became a public Storage customer .I would like to thank Public Storage manager Amanda's her help Than you Public Storage Sincerely Mr. D. Kevin Moon

Alayne and Amanda are very good at thier job. Facility is clean. Will definitely reccomend this facility.

Alana was very helpful I for my pad code you showed me something new and something new on my phone that was ver helpful if I forget it again. She was very nice and patient

Janine was very friendly, professional and thorough

The lady was very nice and was very helpful

Friend staff, clean facility. Very quick rental.

I have a unit there already and my boyfriend was also needing a unit. Amanda was so friendly and helpful with assisting us get the perfect size unit for his things. She truly made everything quick and easy !

Clean and reasonably priced. Friendly staff.

This is my first time using any type of outside storage, and with great help from Amanda the store property manager I was able to make my decision with a smooth process. I was also able to take advantage of the $1 first month that is very helpful for folks like me in times of moving. Security is good and it makes me feel more comfortable keeping my things here!

Amanda made getting our storage unit so easy and fast. We are so glad we found this storage place. Amanda and her staff are top notch.

The manager Ashley was great

We've had our storage with you guys for a little over a year and Amanda has made the process easy and pleasant. Great rates and even better customer service.

My entire family has storage units with this location and I am very satisfied with the quality and condition of the storage units. The staff is friendly and Amanda always treats us like family. I feel this is a trustworthy facility and its been great dealing with Public storage and Amanda.

Amanda up front was great. Very patient and explained everything thoroughly. She also, made me feel very welcome and that is important. The facility was also so neat and clean.

I received great service on this morning by jade king it was a pleasure and stress free

Amanda and Alayna were great help

Amanda is so knowledgeable and helpful!!!!

Fast and friendly service, super easy process and great location!

Amanda had Excellent customer service

Amanda gave excellent service with great information and was incredibly knowledgeable. Can’t wait to use and continue my storage unit experience with this group and facility

Very nice

Amanda was very knowledgeable and friendly. The rental process was simple and quick. The facility is very clean and well lit.

It was good at holding my stuff safely

Nice facility

Very well keep place

Deceptive and unethical sales practices. I just wouldn’t with this facility. Intended on having my unit for a year but after 2 months I am doing away with them.

Amanda was amazing. My husband and I were closing on our home and during that time my mother in law passed. When we made Reservations here for a storage unit for her things Amanada was awesome and took care of us and our needs in a quickly manner. She went above and beyond to help us out. We are truly grateful for her and glad to see that there are still some people out in the world that care about others needs. Amanda is one of those people. Public storage please continue to do right by her so she can be there for others in their time of need like ours.

Amanda the store Manager was very knowledgeable and helpful. She showed me a physical 5x10 unit so I could gauge the size (pictured below) and I thin it will be just what we need. She helped me with my purchase of a few picture sized boxes and actually went and got some from their store room and put them into my trunk. Definitely service with a smile.

Best storage place have been to .very clean and friendly staff. I will miss it 😞

Quick, prompt and courteous service!

Lauren was very helpful excellent. Customer service and a great friendly attitude and personality

RENTERS BEWARE! I would like to start with, the facility is very well maintained and clean. Easy online process to rent a unit. However, I just received a notice that my rent is doubling after just three months. in my opinion, unethical business practice. When I called the office. The very nice young lady explained that the owners review the pricing every 60 days and reserve the right to raise rent as they see fit. This is the risk you take renting with this facility and that it only honors month to month rent. You cannot lock your rate in for a term. Nice place, but you run the risk of uncontrolled rent increases. There are unlimited storage facilities in this area, it is a hassle, but I am moving out of this one for another. Consider looking elsewhere for a facility that has controlled rent increases or offer term contracts.

At Public Storage 26917 Amanda was extremely courteous and knowledgeable. I did not have any questions because she explained everything before I could ask. All of the facility that I was in was clean and tidy. I would recommend this Public Storage to others.

Great storage unit! Highly recommend.

Amanda was totally awesome. Facilities were very clean.

Awesome service

Overall really happy with the customer service and and just how overall helpful there staff and manager are.

A+++ service from both the Amandas will recommend 👌

Clean facility and friendly staff

This is my first time using a storage unit, wasn't sure what to expect. After talking to Amanda on the phone I felt a lot more comfortable and knowledgeable. Once I came in to meet her in person, it was obvious that she is a master at her craft. She seamlessly navigated me through different units, ensuring that I got one that most efficiently fits my needs! I ask lots of questions with new things and have been told that I am difficult to work with, Amanda was very patient and maintained a genuine smile throughout the entire process!

I feel i have to write this review because it was great. This lady named Amanda Wadsworth answered and she was so knowledgeable about everything i asked. Especially the prices. Needless to say with people nowadays acting so rude on the phone to others, she was a breath of fresh air. Thank you Amanda...

Amazing experience! Amanda is polite and very knowledgeable!

Extremely nice place. Love the App for use for access. Clean, Secure

exceptional service and clean facility would highly recommend customer service was awesome !!!

Great experience! I worked with Amanda and she was very nice and helpful. She provide me with all the details and good advice to get the most out of my the best storage service. Great customer service. Thanks Amanda!

Called around this morning to get quotes on units in the area and Amanda was by far the most friendly person I spoke to all day! Very helpful!!

Facility was clean and staff was knowledgeable and helpful!

The experience was easy and Amanda was great help

Recently moved into a new place and needed somewhere to keep a few things. Thanks to Donnie he got me set up online ready to go! And once I went to move in to my unit, Amanda was there and took me to my actual unit and showed me how to work everything I would need if someone was not there! Best experience, made my move in 10x better

The price and reputation are hard to beat. I setup my account online. When I showed up the unit was clean and easy to access.

Clean facilities, easy access

Amanda was great

I just want to thank Charlotte for all her help. i have met her twice at this location and she is always friendly, And willing to help you any way she can.

Bad service

Staff is always incredibly helpful! There are rolling carriers available to help transport up to other floors, and restrooms are always clean and stocked.

Amanda helped me. She has excellent customer service and super clean store. Very pleased!

Excellent facility. Customer service was warm and welcoming. Amanda and the cleanliness of this facility is the reason why I will return. Keep up the great customer service Amanda.

Amanda has great customer sevice!

Wish I could give more stars...Amanda has exceptional customer service and the facility was super clean! Also their new app has contactless entry to the building which I love!

Amanda gave excellent service. The property seems clean and well-lit. Good security procedures in place.

It's a nice place very clean

Charlotte was very knowledgeable And helpful all my questions were answered. Thanks

Charlotte is a great asset to Public Service she was so helpful while I was shopping around for prices I’ll be ready to store w Public Storage soon

I just want to say that Charlotte was very helpful. My experience there was quick and easy. I highly recommend this location to anyone with storage needs.

Great service. Very friendly

Amanda is Exceptional!! Amazing customer service, friendly and knowledgeable about the storage units. She was extremely helpful and patient! Thank you so much!! You ROCK!!

MS Amanda gave excellent service. This is my second unit at this facility. She was able to get me unit on the 1st floor. Excellent!!!

Amanda was extremely helpful, and made sure all my doubts and concerns were clarified. She is certainly an important asset for this company. A+++

Savannah was super friendly, helpful and efficient. Great customer service. This is my first time renting a storage unit and she explained everything thoroughly. The facility itself is clean and quiet. Definitely happy with my choice.

Great place! ... Staff is amazing !!! Facility is clean....

Good

As a first time renter, Cassie made the entire procedure very comfortable from start to finish. She was very knowledgeable & provided excellent customer service! The facility looked to be very clean & they're taking every precaution necessary to prevent Covid-19 spread.

Savannah was very helpful and knowledgeable. She helped to make my decision seamless. She made me feel secure about renting space with her knowledge. She was pleasant and very patient in servicing me. Thank you, Savannah...

Great experience with the staff

Had a really great experience while I was looking for a place to store my things during my move. Building was really easy to access and my unit was clean.

Super clean, everyone was super nice. Stored here for a year while I was transitioning to another home. Would definitely recommend this place.

DO NOT RENT HERE!! The building roof leaks and even if you're on the first floor, the water leaks down the walls into the units. I had a 10 X 15 unit and after a big rain storm half the unit had 2 inches of water in it. Fortunately I didn't have a lot of items and stored most things closer to the door and not deep inside the unit up against the wall. Damaged most of my boxes and an area rug; I was luckier than other tenants who lost furniture and other valuable stuff. STAY AWAY!! Find another storage facility that takes good care of their building. If you rent here make sure you get insurance. Yes Public Storage is cheaper than most, but you pay for what you get.

Easy access and very clean

This place is super clean and reasonably priced. Brittany was so nice and helpful in the office, getting me set up.

Brittany was greattttttt

Brittany was absolutely amazing with helping me get a unit. Thank You so much Brittany!!!

Easy access, polite and friendly staff.

Michele was amazing, and the unit is exactly what I was looking for. Highly recommend this business due to friendly staff, great pricing, and ease of access to the units.

Michelle was amazing. Very down to Earth and understand her clients coming in on how to interact with them. Very straight to the point, not over pushy, especially during this time when money is tight everywhere. She knows and understands that. Sales is important to her, but clientele happiness is more important which is the key to any successful buisness. Thank you Michelle for doing an amazing job!!!

Charlotte was fantastic quick service and super friendly

Went into the store and met up with Michele the Property Manager, she was very knowledgeable and helpful showing me the difference in sizes. Definitely will be storing here when ready to put my items in storage in the next month or so. Great pricing and staff. Very nice facility.

I visited this facility for my storage needs and was extremely IMPRESSED. Michele was very friendly, knowledgeable and extremely helpful. I was uncertain of the size I would need, so Michele explained the various sizes available and assisted me in choosing the right size for my needs. I will recommend this facility to anyone I know who needs a unit. I will be sure to tell them to speak to Michele as she was so knowledgeable, helpful, kind and patient. 5 stars, wish I could give 10.

I am absolutely astonished, that my wife found this storage facility. It's clean, safe, convenient, not to mention that the staff is off the charts. I mean, I love their professionalism, even though one may think, awh it's just a storage facility. Not me, because customer service is very important to me and the way I conduct business. They make you feel important, and to me, that's important, lol. Last, but not least, the prices are remarkable. I was being ripped a new one, over at Uhaul. I'm good now and I have and will continue to tell people I know and meet about your facility. Give your staff a raise, cause they deserve it.

Excellent attendance and infrastructure.

I had searched other storage facilities before deciding on this property. Michele was extremely knowledgeable, helpful, and courteous. She answered all of my questions professionally and with a smile. I would recommend this property to anyone needing a storage facility for their needs. Michele will see that each and every need and concern is met with professionally and timely. GREAT SERVICE.

Excellent service

The service was and is exceptional, the fact that I'm paying half the amount compared to Michigan is icing on the cake. Michele was friendly, helpful aand thoughtful throughout the process. I'd highly recommend this facility to anyone looking for storage as the environment is clean, neat and very professional...

Michele is great and friendly person, the property is really nice

Great facility. Very clean and carts are very helpful. Great staff

Jala was extremely helpful and made my visit easy!!!!