Public Storage Self-Storage Units at 2832 Broad River Road, Columbia, SC

The customer service was excellent and very informative great Job, very professional.

Beth is definitely an asset! She provided stellar service, empathy and professionalism. I wish more of the people that worked there had her approach to doing business. It was very easy and pleasurable to work with her! 5 ⭐⭐⭐⭐⭐

Tried to make an online reservation and needed help I reached Beth at the Broad River Road, and she was so helpful in getting everything completed for me and patient I really appreciated her help

There are rats here. I stored some sealed beverages and they have been clawed at and busted open by an animal. They must also leaf blow this akey often because all my belongings are constantly covered in dirt *inside* the unit.

Katie is very helpful. She ensured that I received the correct space needed for my storage items.

Ariel was extremely helpful, professional, and friendly. When the unit I reserved online didn't work because of the door size, she took me to several units until we found one that worked. I appreciate their flexibility and desire to make the customer happy.

Want to take a moment to thank Ariel and Tina who went out of their way to help me try and resolve my issue with another public storage unit. They had nothing to gain but still spent 30 minutes on the phone with me. Thank you!

I stop by to get some information for a storage & Mrs. Shannon was some of the best help you could find!!

I was at another name rental property, It was much higher than Public Storage. I have rented from Public Storage numerous times.I had to go back to Public Storage to see what offers they had. I went on line and found many great deals.The Manager on Buckner Rd Shannon did a well Super Job helping with finding a storage.

Kristen was a great help and very knowledgeable about the process of getting a storage unit

Tiffany was vary helpful and nice.

Tina was very helpful in giving me all the info I needed @3400 Broad river rd. Much appreciated. She was very professional also

She was quick and awesome! Updated me on things I needed to know. Appreciate all of your help!

I work for this company. Best job i have ever had. Hope to retire from here.

Lori is the greatest person in the world. She is very nice and helpful . Highly recommend.

Beth is the best public storage is the best

She made the move in process quick and smooth. Im satify with this location. I will recommend this location to family and friends.

Lori was super helpful and a knowledgeable employee for Public Storage. I am very grateful for her assistance.

The manager at this location is a lot of help. She’s real nice person really like working with her.

Lori gave me a Great experience gave me all the information I needed answered all my questions she was very polite cant wait to start storing my suff in my new unit

Still having issues from no one ever there to answer calls, no one at business to resolve anything. I have a difficult time contacting always. Made payment online, that cost me an extra 10 , got confirmation and thinking received payment but 3 days later email, saying no payment was received. A mess , I can't wait to the day that I can get every thing I have out of this rat infested place. Years of hell. Yes there are rats, when I put my stuff here years ago there were no rodents, now its infested. Imagine all your good things ruined by a place u trust to store your items, and you pay them , to let you down . Only thing they want is a payment, they don't care anything about you. To this day still having problems with rodents. thus place is amess , when I got this unit 5 years ago it didn't have rodent problems and all of a sudden, I want out of this infested place. To everyone they have rodents. Today was another bad day trying to resolve issue with rodents, the office staff was very nasty, she told me they are not responsible for any rodents or anything dealing with your unit, she told me I can remove my things and I can use there trash can , like iam trash or something, that did it for me now iam making plans to salvage what I can and rest will go at lost. Listen don't rent here you will not recover any lost damages, they will tell u they are not responsible so if u value your items do not rent here. Rodents will take over your stuff. I telling you guys to stay away. They will act nice until they damage your items and the nasty will come out . Rat poop on all my bags, office will not help you. I promise you that . These reviews doesn't reflect how they treat you. All lies 🤥

Lori was super helpful during my move in process and expeditiously got my concerns resolved in real time asap. I be been using this specific location for most of my needs over the years and out of all the managers she rocked the best. Keep her around people like me need it!

Laurie was a big help! Thanks so much :)

A very nice business and the lady that helped me with my storage was really nice and very helpful

Friendly

Lori was great

Excellent 👍

Great customer service