The manager at this location is a lot of help. She’s real nice person really like working with her.
Lori was super helpful and a knowledgeable employee for Public Storage. I am very grateful for her assistance.
Lori gave me a Great experience gave me all the information I needed answered all my questions she was very polite cant wait to start storing my suff in my new unit
Still having issues from no one ever there to answer calls, no one at business to resolve anything. I have a difficult time contacting always. Made payment online, that cost me an extra 10 , got confirmation and thinking received payment but 3 days later email, saying no payment was received. A mess , I can't wait to the day that I can get every thing I have out of this rat infested place. Years of hell. Yes there are rats, when I put my stuff here years ago there were no rodents, now its infested. Imagine all your good things ruined by a place u trust to store your items, and you pay them , to let you down . Only thing they want is a payment, they don't care anything about you. To this day still having problems with rodents. thus place is amess , when I got this unit 5 years ago it didn't have rodent problems and all of a sudden, I want out of this infested place. To everyone they have rodents. Today was another bad day trying to resolve issue with rodents, the office staff was very nasty, she told me they are not responsible for any rodents or anything dealing with your unit, she told me I can remove my things and I can use there trash can , like iam trash or something, that did it for me now iam making plans to salvage what I can and rest will go at lost. Listen don't rent here you will not recover any lost damages, they will tell u they are not responsible so if u value your items do not rent here. Rodents will take over your stuff. I telling you guys to stay away. They will act nice until they damage your items and the nasty will come out . Rat poop on all my bags, office will not help you. I promise you that . These reviews doesn't reflect how they treat you. All lies 🤥
Lori was super helpful during my move in process and expeditiously got my concerns resolved in real time asap. I be been using this specific location for most of my needs over the years and out of all the managers she rocked the best. Keep her around people like me need it!
Laurie was a big help! Thanks so much :)
A very nice business and the lady that helped me with my storage was really nice and very helpful
The staff (Chritine) was the best, she went beyond the needs of our expectations. Very thankful for the help she provided.
Tyrone was very helpful and courteous. thank you.
Very friendly staff. Met a guy named Tyrone who assisted me with all information needed about renting at this location. Property is self-serviced and convenient for storage space.
The staff was very helpful especially Pam.
Ms.Toni is a great help.Walk me thru her property to show the size a another store.Am rent at this store cause she didn’t have anything for me at her store.Will always rent where she at.
Erin" picked up the phone and was the sweetest! The staff is always helpful, and theres an app on mobile phones to make payments without dealing with any people Great online deals, I came here because the self service kiosk erred. Honestly without "Melody" who was so awesome while helping me, I wouldnt have been a customer!
The worst place to store anything in Columbia,SC.!
Melody was awesome. Very professional and friendly. Would highly recommend this location because of her help. A+++
Lori was both helpful and courteous during the process of taking my rental payment and with transferring my storage unit from one bldg to another. She sought out the best way for me to conserve time and money. The entire process was professionally conducted and in a quick and easy manner. While it seems like u r signing ur life away (4 or more signatures) Lori made me smile and chuckle once or twice during the process. Thank u Lori for all ur help. Much appreciated. A013A to D019. Can't wait to move. Now if I could just talk Lori into helping me move across three bldg. ...
Everyone is so nice and helpful!
Very professional and polite!
Mrs Tammy made my visit very fun and pleasurable! Highly recommend this location.
In closing out our storage unit, we found Tammy very helpful. She was super nice and helpful as we had to manage from out of town. Thanks Tammy!
Tammy is an amazing person. When I was looking for a unit she helped me pick the right one and explained everything to me and didn’t get mad when I asked questions it was not a dull moment and she made my experience amazing her personality is outstanding and when I moved my things out of storage she was happy because she remembered me so if you are looking for storage please go here because she works with you and I promise you will not be disappointed
Ms. Tammy is the best property manager ive worked with-professional, courteous and understanding . 5 stars for the staff that give their best to the customer everytime no matter what...
From the moment I booked my reservation online, Sherrell was extremely engaged to ensure my move and storage would be handled professionally. I knew I needed to complete the agreement and decided to go to the facility and Sherrell's ability to multi-task by handling myself and other movers was completely professional! This is my first time renting a storage unit and I am truly pleased with my decision of 2832 Broad River rd. 5 STARS FOR SHERRELL !!!
Sherrell gave exceptional customer service; she was professional, knowledgeable, and super friendly! Great experience, highly recommend!
Sherrell was great helped me less then 10 mins
The only reason I'm giving this storage facility even 1 star is because the people that work here were always very courteous, knowledgeable and helpful. However...the storage units themselves are disgusting. They clean them up for you to move in but they don't do ANY type of pest control whatsoever. We rented two units when we moved to the city. It didn't take long for them to become rodent and roach infested. We went to check on our stuff after about three months and there were mouse droppings and small urine stains on the majority of the boxes and furniture. They actually ate through the hose on our washing machine as well as a garden hose. A GARDEN HOSE!!! When we spoke with one of the young men who work there he stated that they don't do any type of pest control other than putting down one bait trap per unit when someone first moves in. That CLEARLY was not enough. We had to go through and throw away many items before moving to our new home because we were afraid that we would be taking mice and roaches with us. On top of all that, they had the nerve to send a bill for $150 for removal of the damaged items that were left behind. And as far as security the place was not secure. The entrance gate has been broken and stuck in the raised position for over a month. After this experience I hope to never have need of a storage facility again, but if I do it most definitely WILL NOT BE THIS ONE!!!
Sherrell was very helpful when I walked in to get a storage unit. She was very well mannered handled all of my needs. Thank you Sherrell😄
They got rid of the good manager and put a different one in there it's not as good as place as it used to be
Shana is great and always in the office when I need to pay my bill. She helped me get a unit that is exactly what I needed. This is by far the best expeirence Ive had renting a storage unit.
The new manager gave me great service and I love my storage unit. Very well kept, she deserves her own golf cart.
Great customer service! Sherrell was awesome!
Joselyn is very unprofessional and never in the office. Did not warn me about RATS inside storage units but they are so quick to take your money
Very clean property, Joselyn is also very nice. Best customer service I have experienced in a long time.
Been storing here for a while... Since joselyn has been here, paying my bill is always a pleasure. She always makes me feel welcome and greets me by name.
I would recommend this facility to everyone I know. The property is clean and Joselyn is a pleasure to work with.
Joselyn is awesome! So personal yet professional. The units are well priced, clean, and secure. We are very happy.
Joselyn always helps me when I call with questions. Today I came in to make my payment and as always she was very helpful
I had the pleasure of meeting with Joselyn about a my rental a few days ago. She answered all of my questions as well as helped me find what I needed.
Joselyn helped me with everything. She has great customer service. Definitely a pleasure storing with her.
Nice service, the process was fast and easy!
Great experience pleasant staff
Joselyn is absolutely amazing!! She made coming there a great experience. This was my first time renting a storage unit and she made it easy and simple. Thank you so much Joselyn. She deserves a raise or some kind of recognition.
Pleasant person to rent from and very helpful and informative
Great Professional Employees. Sherrel made experience fast and easy.
I went to joselyn Store for a reservation For another store however Jocelyn assisted me on what I needed how much I would need directions call the location She was very pleasant very professional looks very neat and clean office when I arrived to the other store Bobbie store number #26649To complete my reservation Bobby was very unpleasant very rude and I sensed that this older lady Was very Racist When I mentioned my reservation she asked me for my last name pulled up my name and told me that I was receiving the promotion and I will pay administrative fee of $24 one time fee a gentleman walked into the location to ask her about Deadline on payments before it is considered late she told this gentleman she was in the middle of helping me and if he was not making a payment he needed to leave the gentleman stated OK I’m sorry to bother you and left the property we then Went to the unit prior to us arriving Bobbie was trying to redirect me to another storage place She also rejected my daughter from using the bathroom she also made horrible comments about Cherelle saying that her name in her actions get on her nerves she spoke on the staff stating that they did not sweep out of the unit which was untrue the units look pretty tidy to me once we left the units we went back to the office to sign my lease agreement she switched my unit without acknowledging meThat if I was to switch the unit I would lose my reservation as well as my promotion she told me she knew that prior to switching it and she admitted to knowing that she was wrong she told me there was nothing else she could do I then contacted Miss Jocelyn from the other store explain to Miss Jocelyn what happened Miss Joselyn tried to walk Bobbie through the Steps on fixing the problem She ignored Jocelyn as she was explaining I then left went back to Jocelyn store Jocelyn did all she could to have assist me very nice Understanding she definitely empathize with me and handled the situation like a real boss I speak highly of her Bobby needs to be terminated she lacks professionalism she discriminates against customers lack of knowledge as well
Debbie was wonderful with helping me with finding a storage unit!
Joselyn Jocelyn was so helpful I was in a hurry but she was so helpful she was very wonderful and nice to me
I would highly recommended this place. Denise was more than helpful. She made my experience priceless. Thank you soo much
Here paying a bill and Rebecca is very nice
Sherrell was great on check in, friendly, informative and quick! Thanks
Rebecca is great Made move in easyb
Great location. Easy process to rent a storage unit! Helpful staff.
Walked in in need of a rental. Rebecca was very helpful
Here now storing . Rebecca is very nice. Great expierence
Here now with rebecca doing a transfer . She's awesome.
Sherell was really nice in helping us understand all the steps in securing a rental at the facility and provided excellent service in walking us thru premises for viewings and offers ways to better savings while maintaining the unit.
Rebecca. Has help me so much on get me set up with my new storage. Thank you.
Here Rebecca is great. Made move in smoothe
Sherrell was so nice, helpful and informative. And she was funny. Glad she was here to help.
Lea is awesome she takes the time to show your unit and will advise you on what is best. I have gone to others she is very professional.
Lea was awesome and this is my three time at this location
Great friendly customer service!!!
Lea exhibits excellent customer service skills.
Lea did an amazing job with helping me find the perfect storage unit. She thoroughly went through all the options and made great recommendations to be sure to keep my stuff safe. All the products I needed were conveniently located in the shop.
My experience with pb was a very pleasant experience and I will do business with them again in the future if need be.
Excellent customer service from sherrell great storage space very kool
Sherrell was outstanding. Very detailed and knowledgeable about the contract. Great personality. Became a customer cause of her. Great Job.
Received great service from Sherrell in my time of need. She was patient and very efficient. She deserves a raise. Thank you Sherrell for your help.
Sherrell was wonderful. Very informative
Sherrell is the bomb!! She had Great customer service💯
This place is the shizzzznit staff is A1 and very helpfull
Sherrell was awesome af. Super helpful, knew everything, and the bathrooms were beautiful.
Convenient location and reasonable rates. Sherrell was very friendly and efficient. I recommend.
Very friendly! Got us in exactly what we needed! Had a wonderful experience!
This has been one of the best experieneces I've ever had at Public Storage. Sherrell is very helpful & courteous. She is amazing and I would most definitely recommend her business! Thanks so much, you're awesome!!
If you are seeking a secure storage facility, check out this location. Their new security measures gives you peace of mind. Better than the safety is their customer service. Oh, and Uhaul is right across the street for moving in and out.
Lea was great clean property !!!!!!
They are horrible and I can't wait to get my storage unit vacated and I will never go there again!! They won't take a payment over the phone without charging ten ($10.00) or twenty ($20.00) dollars for it even the automated system!! They make it very difficult. You either have to pay online or go to the facility. Very inconvenient. My Yahoo account crashed and they would not help me over the phone. They are rude and don't use common sense!
Great help in transferring unit to this location
Adriane made it a perfect place to be!
Great Customer service from Lea. Office was very cool & smelled amazing
Thank you Lela for your helpful info and having patience in answering/clarification of things❤
Sherrell was GREAT, she answered all of my questions and made the process fast, quick, and easy. Thank you for the great service :)
Sherrell was AMAZING, answered all of my questions and made the process so easy. She even sold me a moisturizer and mildew eliminator which I am thankful for because I am storing furniture. She has a great personality. The service was great and I will def be returning for future business :) Thanks so much Sherrell :)
Sherrell was very courteous and knowledgeable about the services offered. Shes nice and has very good interpersonal skills. I would definitely visit again.
Thank you Sherrell for making the process super easy! Great customer service along with friendly and welcoming vibes!
Sherrell was very helpful and knowledgeable and good with people!
Hey just letting u know that jennifer has great customer service in was very friendly this afternoon
Lea did a wonderful job handling my storage space for me
good evening, do you have storage locker auctions?
Lea was super friendly and very pleasant. My renting experience was fast, and easy. Great job, Lea!
I've had nothing but good service from this location. Thanks Lea!
Great service and assistance from Lea. Made my friends welcome. Highly recommend this location.
I highly recommend Lea. She's only on that was nice to me. I had sigh of relief when I came here. She had so much love. She's wonderful.
Stopped by public storage and received help from Lea.... She was great and considering its cold outside... She was able to have me in and out.
Jennifer was a life saver today as always. Great & Safe place to store your things! A+
On today I walked in public storage feeling tired from packing all night wasn't having a good day at all but Ms. Lea really brighten me up before leaving I felt like I had been refreshed her smile and her loving conversation really turned my morning around she was just who I needed to see today I love public storage employees.
I had to get this unit at a short notice from July of this year through last month. I set up my account over the phone in which the agent who helped me was more than helpful. My service for the past few months was great. I had no issues. I broke my key in the lock & the agent took her time to help me fix that issue. And at the end Leah & the head manger helped me when they did not have to. I totally admired the great service here at Public Storage & I know where to go if I in fact need this service again.
Jen helped made sure my move in was fast and quick. Love the customer service!
Love the great deals and customer service from Denise
Lea was very helpful and polite...great cx service
I came here with lots of questions and needed a lot of help. Ms. Annetta was so kind and wonderful to me. She answered all my questions with much detail, and made sure I walked away with everything I needed. She's the best. Thanks Ms. Netta!! 😊
Lea was very helpful and curtious smile the whole time and very friendly
Lea was extremely pleasant and very knowledgeable,she made,this experience easy she is definitely a great asset to your company.
Jennifer was very helpful!
Ashley was great and really helped me out she also helped with uahul she helped me pick the perfect size for my unit she is also very good looking so you want 2 do business with a person with a person who looks neat.
Prices are alright...units seem comparable to others around the area...staff is great
Jennifer was a great help today, thank you so much 😊
Great experience... Jennifer helped me Beyond expectation and went out of her way to make sure I was satisfied... She explained everything In depth and made sure I understood. I really appreciate her help she is incredible
Really nice and very helpful. Answered any and all questions I had. Definitely recommend to anyone
Jennifer was very helpful, professional, and knowledgable! She made the rental process go smoothly! Would recommend renting here!
Jennifer was awesome...extremely helpful and professional. I'll definately recommend this location to others.
Had an issue with locks being able to be accessed by more than one key. It was resolved though
Good location. Friendly employees. Very helpful with saving me $$$$!
The manager Kaela was very helpful with helping my find a storage for my things .
Manager Makaela at store on broad river and ferrington store number 28025 was very nice and also helpful to me on my visit. She offered me a unit actually smaller than what I thought I needed after I told her the items I was storing. If anyone I know that is moving near me I'm advising them to go to public storage and see Makaela
Great location. Friendly employees and very helpful answering questions. Highly recommended.
Been here for 6 months. People are friendly and go the extra mile to help:
Cool experience would Def. Recommend
Makaela and Kelli were super helpful & polite great experience!
Great service from this team. Answered all my questions and made my renting easier.
The attendant was very helpful and very nice!!
Although I ended up not having to store my items after all , The manager Kimberly was very patient, understanding and insightful with her knowledge of storing and packing. I did purchase supplies to help protect my things while im storing elsewhere and would highly recommend that any one needing a storage unit check out Kimberly at Public Storage! Very professional !!!!
Kim made it easy to rent the unit. Answered questions and showed me how to pack my stuff in the space! Thanks!
The manager Kimberly was very cool. She answered every question with no hesitation and was very professional.
Kimberly is very helpful and very patient. Thankful to work with her!!!!
This place is awesome! Kimberly, the customer service person, was one of the most gracious people I have ever met! She reduced our anxiety greatly after the flooding of Columbia SC. Service with a big smile!! THANKS!!
Jasmin was very effecient with a pleasant attitude. And eventhough her phone was not working properly and she was fairly busy she continued to work in a positive manner.
Eventhough this was her first time at this particular facility and things were not very organized, Jasmin was very helpful and went out of her way to give us a good experience. All of her efforts were very appreciated.
The manager Kimberly, was extremely helpful with me! She even offered me help that I didn't even thought I would need, which was a moving truck, which made my move sooo much easier! She was very professional and the facility was very clean and neat which I took notice of. I am most definitely recommending her store location to my family & friends!!!
Shelly was very helpful and quick.
Came in looking for some boxes and Kimberly was able to help me with all the supplies I needed. Thanks so much!
Came in for boxes, was able to get what I needed. Very pleasant staff. Suggest for others.
Just left here a few minutes ago and AL was awesome!! He walked me through the whole process and saved me money!!! Great experience!!
Kimberly is AWESOME!!!!!She is very professional and very good knowledge of the property and storage units!!!!Thanks again Kimberly!!!!
nice. management answered all of my questions. would recommend to others.
Al McKnight is the greatest so helpful and well manner. Go out his way to help in anyway he can. You don't get to see that often. I wish him all the best in everything he do. Al keep up the good work.
Al is knowledgeable about the products he sells. Will buy from here again.
Al was very professional and considerate of my time. Very happy to be able to come in and not have the run around due to my busy schedule. Thanks again!
Just got set up yesterday. The guy at the counter was great. Very polite, very thorough, and did a good job answering all of our questions. The facility as a whole seemed very clean and the unit was clean, dry, and dust free.
Nice and courteous staff. Shamekia M. was very helpful and friendly. Will definitely recommend to others.
Service is excellent i recommend these guys to everyone
very good service, good location, helpful staff
very pleasant and efficeint
Enjoyed storing my items with Al. He did a great job helping me get the right size unit. Def will be back.
Recently I've acquired a storage unit from Al on broad river. He was very patience and listened to me intently. He helped me greatly and I am appreciate and would recommended this public storage to a friend/stranger.
I have been here for the past nine months and have had a wonderful experience! Love the staff. Kudos Ms. Frances and Rachel!
The property manager Al is wonderful. Had surgery on knee and cant walk that well and he drove me to the shed to look at it. Very well mannered and polite. So glad i chose this property.
Erica was awesome! Very pleasurable experience at this location.
I received the best customer service possible at this location. I was originally going to get a 5x10 unit for 70 something for one month and the employee helped me get a bigger 10x10 for $20 less. If the need for storage space arises again in the future, I will definitely choose Public Storage.
Professional and courteous. Thanks AL!
The staff at this PS definately knows how to make their customers feel appreciated. I will always look to PS for all my storage needs.
I stopped in for a few boxes and the staff here made sure I had everything I needed and saved me money on top of being very friendly. Thank you. I will be back for all my packing needs.
I absolutely love this place! Not only did Al help me save some money but he was very considerate and knowledgeable. I was in and out in a timely manner and will definitely recommend this place to my friends and family.
Awesome job!! Quick in and out!
Nice job!!! Clean facility!
Really enjoyed meeting Al he was the best person I've ever spoken to. He made my experience the best experience. I will definitely refer people to go to his store. There you will find that he cares about your things as much as I do.
Al Was Great!!!! Very Knowledgeable And Great Custome Service.
Great customer service. AL is always helpful and I really appreciate it. Thanks, J. Edwards
the people here are so nice and understanding. Al is the best guy there he's always nice and always has a smile on his face.....by far hands down my favorite storage place....i'll be here (public storage broad river) for as long as they will have me.
Al was very helpful and understanding
Al was great. Very helpful!
I'm a newcomer to Columbia from Baltimore and Erica gave me a warm reception. She showed me the unit, explained the terms, and answered all of my questions with patience and clarity. She showed me all the Southern hospitality that I expected.