Public Storage Self-Storage Units at 229 Plumbers Road, Columbia, SC

Alexa was helpful and kind while I was one the site. Needs a raise

Thank you Alexa for the help with my erental

Ever since moving we needed a place to store the rest of our stuff and this place is great Lexi helped with the whole process and handed the paperwork quick and easy:)

They don't have any bathrooms besides a porta potty if you need to be here for a significant amount of time. I suggest using the bathroom beforehand.

had a lovely time visiting my storage unit today Miss lexxy i think her name was was a super big help and a lovely smile to see in yhetearly morning 🥰 i been going to this storage place for about 2 years now and since i been there she been a awsome help...pps good prices 😇

Service was awesome 👌🏾

Alexa was very attentive to all details and very polite and respectful

My favorite place for storage. Alexa did a great job of making sure everything ran smoothly for me

I had an issue with the lock and the property manager resolved it for me. She was very courteous and I would recommend this location to others 😊

Thank you Alexa for helping me set up my space & the app the app is awesome

Thanks Alexa

Alexa helped my sister thank you

Thank you Alexa forever

Alexa was very helpful and answered all of our questions. The price for the unit is also a bonus

Thank you for helping my moms move in easy & fast Alexa

thanks for making my moms move in smooth

Alexa is great thank your everything

Alexa is amazing thank you

It’s already stressful when moving, however Tiffany made the process a lot more easier. She was very understanding and knowledgeable. The location is great and my unit was nice and clean.

I can’t thank Alexa enough for helping me choose public storage. She went above and beyond to ensure me that the storage unit I will be renting fits all of my needs. 10/10 would recommend.

Great customer service

great experience with Alexa. She politely answered all my questions. Outstanding customer service!

The girl there Alexa was amazing!! She really made my experience there easy and stress free!

Lexi was awesome! She was very professional and answered all of my questions/concerns! Thank you Lexi I’ll definitely recommend this place cause of you!

Alexa is great always friendly and there to be helpful thank you so much

ALEXA, was awesome!!!! I wish everyone in costumer service was like her! We needed a last minute rental for our daughter who attends USC, she was friendly, personable and endured my multiple calls and repetitive question's with a laugh over the phone and a smile in person! I hope the owner of this facility knows how lucky they are to have an employee like her⭐️⭐️⭐️⭐️⭐️😊

Great customer service!! The property manager was very helpful and respectful and was very pleased with her assistance!! Definitely recommend to anybody!

Alexa is amazing thank you for everything

Alexa answered all my questions and was very friendly.

Great customer service! I had questions about unit size and availability and Alexa had all the information I needed! Thank you so much!

The customer agent that helped me was Alexa. She was extremely courteous and polite and went above and beyond to explain the procedures and policies of the facility. She had a lot of patience and I appreciate the time she spent going over things with me and honestly if it wasn't for her taking that time with me I probably would have stored my belongings else where. I want to personally acknowledge my appreciation for the outstanding service from Alexa.

Amazing experience thank you Alexa will 10/10 recommend

Alexa was very helpful and polite

Alexa is the best...she's so friendly & helpful! I called twice to ask multiple questions & she answered everything in detail & couldn't have been nicer. This kind of customer service is SO rare, especially these days. Thank you, Alexa! Keep up the great work :)

Alexa is awesome! She most helpful and considerate she represents your company quite well service with a smile

I rented on the 1st of April around 4pm and the nice girl that helped me was wonderful I can't remember her name but she was so nice and helpful great customer service

Alexa was very helpful, we were super confused and didnt know anything about this facility. She was able to guide to us and help us out during a very stressful time. We are definitely please with the service!!!

Alexa was SUPER nice… Outstanding customer service…. Keep up the good work 🤩

Great customer service, Ty made sure everything went well ! Very satisfied!

5 Stars For Alexa For Being An Amazing Property Manager , Keep Up The Good Work !!

Melody was awesome an very informative to my needs an greatly app her courtesy calls an set up of my unit I will refer and return

Thank you for being patient and understanding with us today Alexa!

👍

Customer service is great I love how Ty took care of everything.

Alexa is great, thanks for friendly service. Very helpful to customers.

5 stars to Alexa for being such a good property manager. Everyone in need of extra storage space. Should visit her she will take the time to make sure you get the unit you need at the right price to fit your needs and time frame. Thank you so much for my personalized storage unit experience Alexa. This place is also super secure also so store with peace of mind Columbia.

I came in looking for a storage unit and Alexa couldn’t be any more helpful! I will definitely be returning to this location because of her professional and welcoming attitude. She helped me with all of my questions and never made me feel like I was a bother. 10/10 would recommend coming here for Alexa’s service !

Leaving this review for my grandma who just rented from Alexa , she was nice professional & made it very easy for my grandma to understand the rental process

Alexa was the best ever today she has been in contact with me about this unit and I finally signed it today (my procrastination) and I’ve never had better customer service! She’s very friendly personable professional and pleasant!

Great customer service at front desk. Easy setup with the e-sign agreement. Highly recommended.

Lori was awesome we did have an computer issue but overall she was very patient she got everything done for me in a timely manner… also Alexa was great as well she made sure my reservation was completed successfully thank you all so much for an excellent experience….as you know moving is a tough job but you all made it easy !

I recently stopped by to get prices on storage units for my at home small business & since I never done this before I was nervous & unsure of everything. Alexa was extremely friendly & welcoming. She went over everything & answered every question I had professionally. She didn’t rush me or get aggravated. Although I did not purchase a unit, Alexa was very understanding & helpful. I will definitely be back soon to get a unit from her!

Lexxa is an amazing addition to the team!! she was very professional, sweet, and very patience. And even though I kind of asked the same question since I wasn’t fully understanding she did not seemed annoyed and just explained it a different way. She’s a keeper. I would definitely recommend this location!

Thought when said not climate control it ment the unit you are renting. The buildings in the summer is unbrearably hot Need to explain better of what non climate control means. The place is clean and the staff is nice

Liz is the best!! She’s on top of everything. I’ve seen a couple of new workers in the last year and she has ALL of them beat. Give her a raise!!!!!

Tyrone Murphy was very helpful in showing me the right space I needed and creating me a reservation for the right size for the best price.

The young at the front desk was very helpful and exceptionally nice. I couldn't ask for better customer service.

When I came in to public storage Randy gave me great service. Totally recommend my friends and family to go to randy.

Liz was super helpful, professional and all around great energy with the whole process. The facility was incredibly clean and my unit was well kept. I'm extremely happy with my experience.

I had a surprisingly awesome experience here at Public Storage! All because of Liz! When I first started my journey to get a storage unit. I was not aware of a lot. But now I know. You gotta think about insurance and monthly charges and security! This place took care of me and made sure I understood what I needed. And I feel safe that my unit is secure. Then today I had a billing concern and Liz knocked it out of the park with her awesome customer service! She showed me that she cared and the speed of her resolution was phenomenal! Thank you Liz! You really are creating an awesome experience for your customers!!!

She was of great assistance and knowledgeable of the property. Was not pushy. She very customer oriented. It was a pleasure doing business with her. Keith

Thank you a lot Liz for being extremely helpful and making it a very smooth process to get a storage unit.

I didn't actually rent a unit; I just wanted to shop around and see how prices compare to the other storage options, and the extremely helpful attendent that was on duty named Windy, (not Wendy, which I thought was kind of cool) had an answer for every question I asked, and even took a few minutes to show me all the nifty and convenient ways available to pay the bill. All in all, I was very pleased with the experience, as finding genuinely nice and helpful people in customer service is rare.

Windy was so wonderful and very helpful with this whole process. I recommend this location to anyone.

Windy was amazing she was very friendly and very helpful.

Wendy was such an attentive and caring staff member and I was pleasantly pleased with her customer service! Wendy went above and beyond!

Ms. Windy was amazing. She helped me with all of my questions and i would totally recommend to all my friends and family. It i could give more stars i would. Thank you for the great customer service.

Denise is awesome!!

Very clean!

The property manager there is the nicest lady ever. She was very helpful and explained everything. Very best service

I have used this place for YEARS. I mean years. They prices were great to begin with but recently went up so I left.

No matter when I come Shea is always so friendly this place have great customer service.

Mmm. I'd give them a zero if I could. They used to have great service when Angi was there. She was always Personable and Professional. :(

Very helpful. I would recommend it. please ask for Shae she is awesome and patient and knowledgeable about her job.

Thanks for your help Shea !!! She is the best ❤️

Come rent with Shea

Shea has great customer service!

I pay at this public storage a lot and the ladies in the office are always nice !

Best service I’ve ever had!!!!

Shea was so helpful when i came to this location to pay my rent. She was so kind to me. Thank you for your help!

Shea is always so friendly and helpful!

They help you with your storing needs

Honestly jelyn made the process to easy and smooth thank you so much

I needed to pack away some odd items and the young lady at the desk help me find the correct boxes for what I needed

Come see Shea with all your storage needs she help me so much. Great customer Service.

Great customer service. I am so glad I found this place.

I went in to pay my daughters bill and Jelyn the manager there was really helpful !

Shea is an amazing worker!!! Her customer service and drive to make sure that all customers are taken care of is awesome. I was highly satisfied with my visit with this store.

Great customer service from the staff very professional and pleasant

Enjoy going to make payment to public storage. They have some awesome young lady's that work there. Every time I go back I feel like we been knowing each other for years. We have great conversation with each other. Thanks again for making me feel at home 😆

Erin was friendly and knowledgeable. She made sure I got what I needed and let me know that if I had questions or needed to make changes that she would be there to help.

Excellent service Shea has a great customer service. The property is always clean when I come.

Whenever i need storage i goto public storage on plumbers rd. Shea is amazing and her custumer service skill are out of this world. Thank Shea for the help.

Jelyn was great, excellent service and helped me make a payment very easily!

Erin is the best! Would absolutely recommend!

Erin was awesome she help me with a difficult situation that I was in and made the storage process so easy thanks Erin you Rock

Friendly staff my move in went smooth would recomennd

Bobbi was awesome. She explained everything thoroughly and even gave my little pup some water because it was hot out. Very attentive. Will definitely recommend her services to anyone looking for a storage place.

Will definitely use this place again whenever i need a storage unit! Erin helped me and she was amazing.Took the time to walk over to the unit and let me see inside, and was very helpful with setting up the online account for payments. A great person to represent the company.

I went in to inquire about a unit, and was so impressed with Ms. Erin, knowledge of the type of space and she seems to care about my need . She is very professional. If I could give her a higher rating, I would. I am renting a unit on 06/04/2018

Erin is all some loved how she was so helpful.......

Great personal and professional experience - wish all businesses worked this way!

Called in for help making payment online, Erin took care of everything and was very pleasant.

Erin was very helpful. A wonderful person to talk to. A shining ray of light in an otherwise dark cold world.

I went today to sign for my storage unit and had a great experience. Bobbi was very polite and helpful in making sure to explain everything to me clearly!

I had a reeeeaaaaaaallllyy good experience here. Erin went the extra mile to help me out with all my needs and made sure everything got taken care of. She was very friendly and I am very likely to recommend this place.

Erin has great customer service and she was a pleasure to work with

Erin is the most amazing manager!! She answered all my questions and wasnt pushy. Always like public storage and I loved working with erin!

Erin was knowledgeable and helpful. She presented all my options to get the right size and even helped with packing advice. Would definitely recommend. Very friendly as well.

She was great

Erin is very friendly and knowledgeable.

Erin was wonderful and a great help

Worst experience ever....Rates are constantly changing. I've had my unit for almost 8 months and recently went to move some things out. To my surprise it had rained in my unit (probably the entire 8 months) Rats pellets were thrown in the corner of my unit. My furniture is ruined and Public Storage wants to take no responsibility for the leaking roof in their building. Which they have acknowledged and said they will try and fix next week. In the meantime the remainder of my belongings has to remain in the same damaged unit. Which a winter storm advisory is in effect as I'm typing. The district manager Paul Seachrist offered no help or apology!!!! He was rude unprofessional and took no fault in the unsanitary and poorly kept building in which he manages.

Erin was incredibly knowledgeable and helpful, great customer service. I'll definitely recommend public storage to my friends.

Sales manager was awesome, I would definitely recommend this site. The units were clean and the initial process of getting the unit was smooth and didn't have any issues.

Jasmine was fantastic and made the moving in process smooth and easy!!!

The mgr lives on site & is never in the office

Erin was helpful, professional, and courteous. She stayed in contact concerning my appointment and, when I got there, she explained everything til I was comfortable.

Erin helped me, when she didnt have to.... I really appeciated it, thank you, for you excellent customer service!

Continuously raised rates on units. Never fixed any of the true problems. I was with them for several years. The first unit I was in, the light didn't work. They kept saying they'd replace it or look at the wiring but never did. At that time it was the cheapest unit I could find within a convenient area. Moved to a larger unit later on that was at the back end, near a large wooded hill. Unit smelled of moisture but I needed to move my belongings in that day as I needed the larger unit immediately. They replaced the external doors to the buildings, from doors that could be held open while moving, to doors that automatically swing shut, and HARD, making it impossible to move larger items unless you had something HEAVY to hold the door open. The final straw came for me when they decided to replace the doors to each unit. I received an ambiguous phone call mentioning property wide changes. That was it. The next time I went to my unit, I was locked out. They had cut my lock off, removed the door, placed new ones on with new locks. I went back during office hours and was given the key but they insisted that nobody entered my unit. Opened the door to my unit and my belongings had been moved around and a stack of boxes had fallen over. Called corporate and was ensured someone would follow up. Five days later and I've heard nothing. I've moved out and will never rent from any public storage ever again. They don't treat their customers nor their belongings with respect.

Elaine provided great customer service. I would strongly recommend to others looking for affordable storage in the columbia area.

Emily has done a great job in assisting me

Had my unit broke into just 5 days after moving my stuff into the unit. How funny is it that the gate was left open that night and the camera's were not working, also there were other units broke into that month with the same thing gate left open and camera not working. BEWARE, STAY AWAY!!!

Jasmine did a wonderful job of checking me into my storage unit and is very friendly. If you decide to reserve a storage unit online, I highly recommend the express check-in. It substantially cuts down the time you have to wait to sign the paperwork. Great experience!

Jasmine was very polite and knowledgeable.

Very informative...save me time and pain on purchase of bigger unit. Great Customer Service

Nia was great in helping me get everything in order, No complaints! She made it simple and easy!

Nia was very friendly and ensured that everything I needed was fulfilled. She went the extra mile to guarantee the security and quality of my belongings!

During the 1st week of January, we needed a very short-term storage unit. Nia was the manager on duty at that time. She was courteous and very professional in her explanation of all of the fine print details. The contract actually stated fees to be charged based upon selection of insurance and the prorated charges differed also. We appreciated Nia's willingness to make note on and initial the printed contract to ensure that if we were charged incorrectly, she had verbally explained that no fees would be incurred and be reimbursed. Thankfully, all was processed correctly. Thank you Nia!

Nia treated us very good,and helped us with everything we needed and wanted.Thanks

Nia was very polite and professional. She was helpful and answered all questions. We would encourage anyone to use this company.

I came in just to inquire about some prices on units and Jasmine was beyond helpful and friendly , she went over everything in detail and took her time with me so that I understood completely about everything . I would totally recommend any one to come to this location . You have a great employee on your hands !

Nia did awesome job!!!! No complaints

My boyfriend Alex Crawford rented a unit with Nia on Dec 30th. Nia was great and showed him the best unit for our needs. She also made sure that he got the items he needed to protect our bed while being stored. Thank you Nia for such a great job.

I only needed a storage unit for a short period of time over the summer but during that time period the employee (Jasmine) helped me out so much. The unit was very spacious and not too much. It was hard to find a unit in Columbia during this time that could fit all the items in my room. Thank you for your help!

very friendly staff that helped me with storage needs

Nia, was very courteous..

Great facility! Manager was extremely helpful, professional, and welcoming. Awesome customer service and I highly recommend.

Jasmine was very helpful in helping secure and fill out the paperwork for my storage unit. She was a pleasure doing business with!

Jasmine was a pleasure to do business with. She was so helpful and was eager to answer any questions I had. I can honestly say that if it wasn't for Jasmine, I would have gone elsewhere for a storage unit. I have worked in an industry for over 30 years where public relations is very important. Rarely do you find someone as pleasant and helpful as Jasmine. Keep up the good work.

Great customer service...She is very informational about the size of units. Always pleasure!!

Came in looking for storage for a later date. The manager on duty was very helpful i believe her name was Diedra. She was very knowledgeable about the ways to store my belongings and how to protect my stuff. I will definitely be back to rent from her when the need arises.

Ms.Diedra, is awesome she helped me find the storage unit I was looking for and then sold me some boxes that she knew I needed . Thank you so much !

Diedra was very friendly and helpful.

Always a great help... Very friendly... Nikki is one of the first I've dealt with and the rest of the personal are very very nice and professional with me..

Ms. Diedra was very professional and showed very good knowledge about her duties as a property manager. Will recommend this property to others, great job thank you for your hard work.

Great people! Very Friendly

Great place and manager. Very helpful.

Nia did a great jobs with me and second payment for my storage in another space and was very courteous and patient answering all questions I had regarding my account thank you public storage Nia.

A huge relief!! My mother was effected by the SC flood and we had tons of items to move from her house. The woman that help us, Diedra, was incredibly helpful, compassionate, and answered every question we had. We were there forever and she was very patient the whole time. It made a very tough situation less stressful. We strongly recommend this location for all. Thank you Diedra for your help.

Great location, awesome manager.

Diedra did an excellent job providing me with excellent customer service. She was extremely knowable and my move in was a smooth pleasant experience.

The Manager was very helpful knowledgeable. He went above and beyond to answer all of my questions. I highly recommend this company!

Takira was very pleasent and helpful and got me the right storage for my things

I had a great experience. Angi did amazing and everything to meet my needs. I would recommend this place to anyone.

Great experience! Angi was very helpful and I would recommend this location to anyone wanting a great storage unit and excellent customer service.

Stopped in for pricing and spoke with Angi. She is very friendly and helpful.

Angi is always very helpful and sweet.

The customer service was great... Niki the rep, was a class act.

Friendly, knowledgeable staff! Very helpful with all my storage needs. Manager helped me get the best deal!

Great experience. Very easy to understand and sign up. Angi was a huge help and very nice and easy to get along with! She really made us feel at ease and happy to be storing our stuff here.

very knowledgeable staff who answered all of my storage questions. clean facility.

Great staff. Very friendly and answered all my questions.

Kimberly was great she made sure I understood everything and was a great help

Great facility excellent location

Fantastic folks. Highly recommend.

Angi is very helpful. Great customer service!

Angi was very nice and answered all my questions. Great customer service.

I would recommend this property just because Ms Anti has great customer service and cares about her customers.

If they had 10 stars Angi would receive that rating. She is excellent at providing all the information I needed to make my storage completion a success. She has an excellent personality. One of her customers came in and she knew her by her name. It’s great to have staff that knows the customers by name. She was able to address all my questions and concerns. Public Storage should be proud to have Angi as an excellent staff member that will make you feel comfortable and glad to select this particular Public Storage location.

I have had a unit at this location for some time now and though I am late a lot angi and niki have always understood that things come up and have helped me out. I would recommend this location to anyone

Manager was very informative and able to provide solutions to my various moving and storage scenarios

Angie did a fantastic job & I couldn't be happier!

What a great storage experience! Everyone was pleasant! I highly recommend them!

Great staff. A pleasure to do business with

It went well. Takira was very helpful. Highly recommend in future.

Rachell was fantastic at this location highly recommend to others needing storage

I stopped in for pricing on a unit and and the customer service was great.

Satisfied all my storage needs

Lovely, Jane was very helpful

Very professional. Rachel is always smiling and courteous. Strongly recommend to anyone who needs storage.

I have had a unit at this location for a long time. I have never had a bad experience with Rachel. She has always had a smile on her face when I walk in and is always very friendly to me. I would recommend this location to anyone that needs a storage unit.

Shakita has been a great help she delivers five star customer service everytime I have came into the office

Shakita was a great help today during auctions she was here to answer any questions that I had with a smile great customer service

Went to public storage yesterday to rent a storage and was helped by a nice young lady named Shakita she was sweet and patient with answering all my questions. I recommend you go there to get a storage you are guaranteed great customer service with a smile

IF YOU NEED A STORAGE UNIT...GO SEE MS. RACHEL AT PUBLIC STORAGE ON PLUMBERS ROAD ONLY!!!!! I have had a lot of possessions and living in Columbia for 16 years I have had a lot of different storage units. I have never been so respected, appreciated, and understood by any of them except Public Storage on Plumbers Rd. Before I moved to this location I was at another location and the manager was so nasty that I had to find another one. I fell in love with this storage unit so much that I have kept it so long even when it was empty, just in case I needed them again and they might be full. I absolutely love Ms. Rachel she has such a great personality and such an award winning loving heart. Listen bill collectors don't even call like she does to make sure you get that payment in. She works with you and she understands you as a mother/father, employed/unemployment checks; she's fair but still yet firm! I feel if more companies had managers like her they would thrive, as this location has.

Outstanding Phone Service.... Called in to ask for size of rooms Etc.... Star was Extremely Helpful and answered all questions asked.