Beth helped me so much thanks so much
Sam helped me save time and money.
Beth, was more than helpful this morning and very polite
Thanks Beth and Brandy for all your help
I appreciate your business for helping my mom with great positive attitude. I definitely will recommend friends to come to public storage thank you very beth for all you did to help my mom
The manager Beth was really helpful and knows her job inside and out very nice and courteous I love her attitude and disposition and always have a smile!!!!!! She needs a raise because she goes beyond the call of duty!!!
Mrs.Beth is soo wonderful! She is so understanding and very professional. Mrs.Beth is the BEST!!! I will recommend her again and again!!!
Mrs.Beth is AWESOME! She is so nice and helpful. She has such a great personality and makes all transactions smooth.
I had a couple of questions about PS but KATIE helped with what I needed she was very helpful and very friendly great customer service you rock KATIE
NOTE: THIS REVIEW IS FOR THE 3415 BROAD RIVER ROAD, COLUMBIA S.C LOCATION
In April, We had a bit of a hard time accessing the actual building where the unit was as they neglected to give us the code to get in, and we didn’t know that if you get through the gate during business hours and attempt to leave AFTER business hours, the gate doesn’t open!!!!
The customer service phone number is useless after hours as just goes to a voicemail.
We were literally trapped at the facility until a very nice woman from across the street at another Public Storage location came over and moved the gate for us.
On August 19th, when we picked up our USC student’s belongings in our small 5x5 unit, we found dead water bugs everywhere, in the hallway of the building and in her unit as well. She was freaked out and threw many of the items away. We have since cancelled the unit and will try to find another one at the end of this school year and hopefully not have the same issues.
PS the rate of $30 a month went to $42 a month in only 4 months of having the unit
These are the nicest storage facility people I've dealt with. Beth is absolutely awesome and great at what she does.
The property manager is very helpful and make sure you are satisfied!! Thanks Ms. Beth and Ms. Debra for a great experience for all my needs!!
It was a very turn-key operation. My only disappointments were:
1) The app didn’t open the gate for the site. I had to use the access code.
2) Looks like the insulation in the ceiling in my storage unit is beginning to fail. The failure isn’t very far along, though a good storm may do the job.
I’m so glad I came to this public storage. Mrs. Debra and Mrs.Beth were nice and helpful. The information they gave me as so informative, I know I’m in safe hands. Come here if you need a safe place for your things!
Kristen is excellent and very good I am happy with her.
I’ve been using this location for almost 8 years and I’ve never had any issues. Beth and Brandy have been great with their customer service.
Beth was amazing and very helpful love her!!!!!best manager ever!!!
I have been a customer here for 2 years. They are soooo wonderful! They are understanding and very professional. Beth is the BEST!!! Her presence makes all the difference. She is professional, Courteous and very friendly!! Best location ever!!
Very wonderful experience.
Brandy was so nice and helpful!
Ms Brandy was so helpful and amazing to help me
Katie helped me greatly when I came in! Will recommend to others due to her great customer service.
Ariel was very helpful and informative. She immediately addressed my concern I had about my unit. She has a very outgoing personality and relatable. The you Ariel…Creighton Gecko Conundrum 🤪
Katey and Kristin were fantastic it was unbelievable customer service the girls were so helpful
Wonderful staff very helpful and a pleasure to give my business!
Kristen very pleasant and customer friendly!
Aerial and Brandi were so helpful when I needed a new unit with more space. Aerial took the time to make sure I knew where my space was and that I knew how to operate the door and lock. Both are very friendly and have positive spirits!
Miss Brandy and Debra were so welcoming this morning. I'm back at Publix storage because I get the best customer service there when I used you all 3 years ago. Thank you ladies for being so sweet to me. If anyone is looking for storage I recommend the one on 3415 Broad River Raod.
Omg! Kristen helped me out a lot and I really appreciate her time and patience she answered all the necessary questions I had today and I am now knowledgeable about my storage unit! Thanks public storage
Katie was super helpful in helping me pick out the right size unit and getting my contract done quickly!!!
Beth was amazing! Friendly, helpful and knowledgeable! Highly recommend!
Was helped by Katie in regard to opening a unit. Was very patient and accommodating to all my questions and needs. Highly recommend her!
Wonderful Staff Katie and Ariel amazing. Please promote
Kristen was very helpful as always and very knowledgeable
The property manager was very nice and extremely helpful
Been with them a few months and rent hike already... Almost double. I'll be moving my stuff immediately
Edit: the GM contacted me and adjusted my rate so it wouldn't change (idk how long that'll remain). So adjusted from 1 to 4 stars.
Katie provides excellent customer service. I would definitely recommend PS due to the customer service Katie provided.
Brandy Williams is AWESOME !!!
Do not rent here, rats ate all of our clothes and the warranty is a scam, it only covers $250 of damage, we lost all of our clothes and our kids baby clothes 🤬 beyond furious with public storage!!!
All of the staff are friendly and the units are very secure 🔐 and well maintained. Had units there since 2020. No issues!
Tina is a new manager here and she made my experience wonderful! She is kind and helpful, and willing to research needed information to supply quick and complete answers. Phenomenal lady and great experience!
Kristen was quick and polite in helping me when my lock was stuck. Highly recommend.
Safe place to keep my belongings. I had no issues the entire 7 months I had my things in storage. Lori was AMAZING! She helped me the entire time of my stay, and even helped me with moving out. She made the entire process very easy for me and because of her alone, I would recommend this location to anyone I know looking to store belongings. My only reason for 4 stars instead of 5 is because of the rate. I initially paid $44/month when I moved in. It went up to $64/month about 2 months before I moved out. Otherwise, everything was a great experience! :)
Miss Tiffany out of her way for me five stars at 3415
Thanks Brandy for such great service!
I had a wonderful experience with Taylor! I unexpectedly came in close to closing and she was still ready to help and I didn’t feel rushed or an inconvenience . She was patient, knowledgeable, and very attentive to my needs! She was able to answer all of my questions confidently. She’s definitely an asset to Public Storage!
Beautiful Brandi absolutely Best team @broad river road Public Storage. Fair & patient & so good at understanding yir needs. Very pleased !
Rats got in the unit and poop was on my belongs. Do not recommend!!!!
Recommend this place, they are very professional and helped me and explained all my concerns. And yes I got an unit. Thank you Katie
I really appreciate Ms. Katie for her helpfulness , knowledge, and kindness in helping me with my payment situation. She iswonderful.
Brandy and Beth are the best!!
The staff and everyone here has done such a great job for me I appreciate them so much I give them a 5-star review
Brandy is THE MAN!!! Loved the service...
Good website. Could have used a few more pictures.
Mrs Tammy was wonderful great help. Friendly and my unit was clean and ready to move in. She explained everything to me in detailed. She also made me feel welcome and made me smile
WELL DONE!!!! THANK YOU SO MUCH kevius
Thanks to Ty for helping out make the process smooth
Ty was great! We needed last minute storage for my Son and he came through and found us want we needed. Exceptional customer service and attention to detail. I would gladly recommend Ty for all your storage needs.
Brandy was a huge help and found us a climate controlled unit when we accidentally booked the wrong one
Tammy was very poliet and helpful.
I love the service that I received from Mrs. Tammy today the environment was clean I received fast friendly service today made me feel welcomed and answered all questions that I had she also made me laugh today I would say she went above and beyond 😀thanks keep up the great great job
Ty was excellent in assisting me with my checkout process. He always maintained a clean and tidy property; was visible at all times to assist any of those in need with their units; and was courteous. I appreciate all of his assistance.
I hate this place the changed the rent on the storage unit with out notice and the fees are extremely to much
Annetta was a great help with my situation and very knowledgeable. Her customer service is superb. She definitely went above and beyond to ensure that my situation was handled properly. Thank you so much Annetta again for this wonderful experience and wish you the best of luck. You'll be missed🥰
Annette was quick fast and professional, thank you for the storage in such a short amount of time.
I worked with Annetta and she was very kind and helpful. This is a great place to store your items Ive had a unit for almost 2 years and haven't had any issues.
Annetta is an excellent worker, glad to have her as a property manager.
If you are looking for a great place to srore your family's most prize possessions this location has a staff that is amazing. I don't go to the location often and have been doing business with them since 2014. They go beyond to the call to make you feel like they really care. In this day and time with all that people go thru it's good to know that there are companies still out there that have an amazing staff.
Very helpful before my move-in and when checking in. Annette was courteous and informative.
Annetta and Adriane was so nice and helpful to my friend and very patient with him they made us feel very welcome will recommend this public storage to anyone looking for a storage ladies job well done