Public Storage Self-Storage Units at 3400 Broad River Road, Columbia, SC

The best experience I've had with a storage provider. Thanks Beth

I been at this location for a few years and I had a great experience woth these people and the new manager Beth she is amazing.

I enjoyed my entire interaction with Tiffny today! She helped me get the appropriate sized unit, all the tools necessary for my move, and followed up with all the information I needed to make my experience here pleasant and painless. 10/10 HIGHLY recommend!

Beth is excellent in customer service. Please give her a great big raise!

I really enjoy Beth for all she done in helping me today she is the best and my personal Fair Godmother!!

Thanks Beth everything is great so far

My experience with public storage was great. Beth Martin helped me out so much with the storage unit.

My experience at public storage was very good. Miss Beth Martin helped me out so much.

My experience at public storage was very good. Miss Beth Martin helped me out so much. And I have no problems at all.

Beth was amazing. Great service and very knowledgeable

Beth was a great help! She got me in and out. And the unit is climate controlled so you know I’m happy

Beth was GREAT ! Helped me close out successfully when I didn’t have much help ! 🥰

Beth has been very helpful

Great experience so far. Thanks Beth

Kristen was helpful and patient with me she was a God send to me

Beth has been so helpful

Tammy way nice to me

Second time around love this store. Come in once this week and the young lady was playing rap music so I left. Come back Today and it was a different and better person. I enjoy this property cause it's always clean.

This facility is OK but they don't keep their word their area manager promised that my bill would be no more than 127 not 161 on a fixed income and the reason I'm here is because their other facilities has rodents not fair not fair unsatisfied customer

Tammie was very helpful. Love her. Everytime I come and see not here,it bad service. She is great. Only come when she is here. .

Tammy always takes care of me. I wouldn’t go anywhere else

Tammy has great costumer service, she is very knowledgeable about the companies policies and services. Very friendly and welcoming.

Had a difficult with public storage had to come to 3400 broad river ms Tammy helped me out so much thank you got me secured

Everything was exceptional!!!

Tammy is very helpful and professional. She is the best at customer service. She make my visits very pleasant.

Thank you Tiffny for such great service today. You were patient and got me in and out in a timely matter. Your showed such great customer service. You were grrrrrreat.

Ms. Tammy's storage place was awesome!! Easy simple rental. Clean unit. Would recommend !! Thank you Ms. Tammy !!

Ms. Tammy provided excellent customer service . She assisted me and was knowledgeable of all services. Thank you ms Tammy. If you have any problems, ask for ms Tammy.

She always help my father with bill and unit. He is disable and she take time with him .Thank you Miss Tammy

Awesome. This women help me out. Show me all the unit and it was clean.The office was clean and I will come in and make payments just to see her.

Mrs Tammy was so godly to me and such a blessing!! His bless her

Great lady. Help me with my storage from another places

I would like to give a annomus review for two Lady’s at Y’all’s location. Melody & Tammy have Done an Excellent Job Today! Thanks So Much !

Melody was very helpful and friendly. She was eager to answer any questions I had and made it a positive experience! I would definitely recommend this location to anyone because of the great experience I had because of Melody!

It was great help

Ms.Tammy give great service. Nicest women at public storage and I been in a few.

The absolute sweetest lady named Tammy stayed after hours to help me rent a unit VERY last minute after my reservation at the location down the road fell through. Give her a raise ASAP!!!!

Tammy was very personable and helpful. Clearly a hard worker that is knowledgeable and proficient. She made multiple phone calls and found me another unit at a different location that was within my price range.

Miss Tammy have good customer experience, very nice courteous.

Ms.Tammy is a nice and beautiful person. From the first day until now I love this women. She keep property clean and always nice to me even when I give her a hard time. Will always come back to her

Great service from Tammy! Ver knowledgeable and helpful. Highly recommended

Very easy process and I enjoyed the conversation. Thanks Tammy

Ms.Tammy is a very nice and helpful lady.Office clean,Property clean will storage here again

Facility staff are very helpful and knowledgeable. Were able to assist with needs in person and over the phone. Would recommend this facility but they're about out of units. Get it while you can!!

The staff is always so nice and the facility is always clean!!!

Loving the ladies here.Help my father to get a unit.Office and ladies was clean and nice.

Ms. Tammy , She was very helpful, kind, professional, and extremely courteous ..............

Ms.Tammy was a great help this morning

Ms Tammy was very professional and treated me as a valuable customer.

I Love the great experience I have with Ms. Tammy at Public Storage on Broad River r.d. She always friendly and smiling when I stop by to check on my unit.

Great service, Tammy was awesome and friendly and very knowledgeable. She able help me very quickly and explain to me the things I needed to know. Overall a great experience.

Worked with Tammy she was amazing and very informative! I will do my business here from now on!

The best location in the world ! Definitely recommend them . I have been with public storage for years! So happy to be with them!😃😃😃

Rented a storage and I was having trouble inserting the lock. After several unsuccessful attempts, I headed back to the office and Tammy took the time to walk down to my unit, and “BAM”, she did in 2 seconds what I couldn’t do in 15 minutes. We both got a good laugh. Tammy was very nice and didn’t seem to mind coming out in the cold to help me. It was greatly appreciated!

Tammy has been a great help! She always helps get my needs met!

Awesome customer service & great attitude!

I had the opportunity to work with Tangie recently, as a new renter. She was very personable and professional, which made the experience a very pleasant one. Also, had the chance to meet Tammy earlier and she was very personable and helpful, as well. I feel that my choice of this location was the best!!

Tammy is the greatest. Thanks for your help💪🏾

Great service, Tammy is a great person to walk in to when you are looking for a place to store your belongings. I feel safe leaving my things here already.

Tammy was a pleasure to meet from the jump. I feel safe leaving my belongings here already!

Lori was such a great help.

I had an amazing experience from the onset. At first I when I walked in I was a little nervous because I am so so so used to dealing with the property manager Tammy. So, I did not know if I would have the same family like experience as I am used to with Tammy. My uncertainty did not last long because Ms. Tangie made me feel like we were cousins from childhood. By the time we were done she had me paying my bill for three months in advance and a 120.00 in boxes. Something I would not have done if I did not feel like she cared about me as a customer. I would have waited for Tammy to come back. I do not know how or who you have training your people but if they are training them to produce more Tammy(s) and Tangie(s) then we as customers are in good hands. Keep up the top notch training.

Tammy was so awesome upon entrance she greeted me with a plesent smile friendly attitude. Great customer service. She provided me with the storage unit that best fits my needs. Thanks so much. Good job

Tangie and Tammy are excellent people to work with come get a storage unit

Lovely in office service!

I met this wonderful lady at this who was very helpful with more explanation for and have customer service skills with very nice smile

Unless you want everything ruined by mold do not rent here! We had a temperature controlled unit and we are now throwing out her clothing and bedding that are wet and covered in mold. When I called, I was told we should have purchased a damp check. A what??? The unit was rented online and there was NO mention that we needed this. What an expensive mistake that Public Storage is doing NOTHING about!!! Zero stars would be too many!!!!!!!

You guys raised my rent for no reason and did not contact me about the change. Then you threaten to cut off the 2 $40 locks I had to buy and I wasn't even 30 days late yet. Guess I will move my belongings back to Irmo where people are treated better. You guys on Broad River are terrible. Never again will I rent from this outfit.

I had a Great experience with tammy. She is very nice and helpful. Very pleased.

Let's put it this way; if I were to rent a unit again, I would go out of my way to show my allegiance to public storage. Miss Tammy on Broad River Rd is the best! She was really nice and helpful and polite. Units and the office were very clean and organized. They were amazing nice and helped me through the moving in process, helped me clean out my storage locker, and cancelled my contract and took care of everything. They never once raised my rates, hassled me for any reason, or made anything less that easy. I definitely recommend.

I currently have personal property stored with this company. I recieved an email saying that they are going to increase the rates. With the economy suffering the way that it is due to the pandemic. I would think that this company would decrease instead of increasing there rates. Have sympathy and understanding of what we the people are going through. If they don't decrease there rates I'm taking my business elsewhere and so should you all.

Sherrell was extremely helpful and make the reservation process seamless.

Debbie was a great help and answered all of my questions. I’d recommend contacting her to anyone that wants to rent a storage unit or has any questions about what Public Storage has to offer.

I had the pleasure of being helped by Melody. She has an amazing, very kind & welcoming personality. When I walked in she had literally just clocked in & jumped right into things. There was slight confusion when it came to my reservation but she figured it out quickly. I highly recommend!

Ms Debbie was awesome! Made it super easy and explained everything and answered all my questions! Very clean spaces!

We have two climate controlled units here. The location is convenient with two entrances. Sherrell was a pleasure to work with - efficient, helpful, really wanting to make her customers feel taken care of.

owner is a racist pig who screams the N word at patrons

Something needs to be done about the manager here. Not on is she ignorant and rude, but she's VERY open about being a racist biggot. See for yourself This is the face of a woman representing your company. The face of someone who has no remorse for using racial slurs https://m.facebook.com/story.php?story_fbid=3411884288844607&id=100000692090533

Go somewhere else for your storage needs, seriously.

wouldn't go , someone claiming to be management using racial slurs

racist manager that calls people the N word. DO NOT go here

Sherrell was amazing and helped explained everything, the store was super clean!!

This is the best experience I have in a long time sherreii is the best employee I have dealt with in along time thank you so much

This is the friendliest Publix storage thank you so much Diedra I a friendly associate I was accommodating thank you so much

My experience was great they had tried to reach me several times but due to my schedule I was unavailable. I arrived the last day of my reservation 20 min before close and Randy was great, treated my like I was the 1st customer of the day, showed me my unit and I even have one that's at the door😊

Price is right. Very clean and very friendly

Very good customer service they help alot Joselyn, randy and hazel

They charge way too much. I closed my account and left the storage unit empty 6 months ago and after telling them 5 or 6 times, I still get calls and emails about late payment and putting a lien on the unit that I had vacated. Nobody knows how to close an account apparently.

Randy has great customer service and very friendly and knowledgeable with the property

I love it and have a beautiful co worker

Clean

I had a great experience, Sherrell was a big help and fun to talk to. She was efficient and explained everything completely with a great attitude, I will definitely be back doing more business in the future.

I’m a regular RV’er. From Oregon. Family illness had prompted me to fly back to Oregon immediately. Navigation directions led me precisely to the location. First impression was clean and professional. Entering the office was clean, organized, and (originally concerned) felt completely comfortable. I was greeted by a lady named, Sherrel (sp), she was just amazing. She took care of my request, pleasantly, professionally, and gave me extra-professional treatment (I thought). After filling my assigned storage area, I waited for a taxi ride to the airport. As I waited for my cab ride, a couple other customers had met with Sherrel. I witnessed this interaction and I realized that I didn’t get “special treatment “. That’s just the way this lady and her business operates. Now, I’m leaving on a flight in the morning and have no worries about my belongings, in the care of Public Storage. Thank you Sherrel. I appreciate your professionalism.

The property manager sharona was very helpful going over and beyond.thanks public storage

Sherrell was very helpful, and attentive. She answered all of our questions and gave us some advice on storing our items. She was very conscientious and hardworking. She gave us 5 star customer service !!!

It went great! Sherrell is an outstanding customer service representative! Would definitely recommend this property to anyone needing storage! Thanks a lot! :)

Sherrell was fantastic!

Sherrell was helpful and knowledgeable

Came in to purchase lock . sherrell was awesome.

Ms. Bobbi is very nice and very professional. She gives the break down on the storage units and makes time to show customers how to use the locks on the storage units. She's definitely on her game when it comes to customer service.

Great service today

Ms. Sherrell provided outstanding customer service. Very knowledgeable of the property and well explain. She deserves a higher rating then a 5 star.

Bobbi offer great customer service and I would recommend her to anyone!!

Sherrell talks really fast but she'll make sure she slows down to get you to understand if you let her know. You have to slow her down. She is amazing!!! She has great communication skills.

I looked at a number of locations to store my new travel trailer without success until I spoke with Sherrell. She was knowledgeable and informative, and she has a great personality. I had concerns about turning to park in an end lot. She convinced that it would not be a problem, and she was right. Dealing with Sherrell was a good experience and well deserving of a 5 star rating.

Sherrell was pleasant, Knew how to handle my problem with my reservation.

sherrill was a great csr... ask for her

Bobbi gave us great service, answered all of our questions with kindness, respect and knowledge! What a friendly place and person!

Bobbi is the bomb, she hooked it up and has a cool attitude towards storage. I love Bobbi

Bobby, excellent service and very friendly.

Donna is heaven sent.

Bobbi was an excellent customer service rep. She was very patient with me as I was late for my scheduled appointment. Brought me a dolly to help move my belongings in without me even having to ask. She was very helpful explaining things to me as this is my first time renting a storage. She's great!

Thank you Mrs. Bobbie .you guys are the best .This is my favor location.

Joselyn was very helpful. I needed storage right away and she made the process very smooth. Need more people like her around. Wonderful spirt.

Bobbi was very friendly and made sure I had the proper space needed. Quick service and great explanation on what I could expect going forward.

Sherell was very helpful and friendly. She answered all of my questions and made great recommendations that fit my needs. I highly recommend Public Storage because of their employees, Sherell and Lea.

Great Service! Bobbi

I came to switch my winter clothes to my summer clothes. Bobbi was very helpful in getting the flatbed for me. Thank God cause it was on the opposite backside of the storage unit. Thanks again!!!!

Donna A Pleasant Working With You, Great Customer Service.. Thank You..

Sherrell was awesome!!!

We reserved a unit on-line and completed all the paperwork and check-in details with Bobbi. She was very professional and her service was excellent!

Professional staff and clean e nvironment

Miss Donna is a very pleasent lady and has been a big help to me.

Manager Sherrell was Excellent she explained everything perfectly and made sure I understood everything correctly I left there feeling Comfortable about my storage..

Service was just how a customer should be treated and satified. Thank you Bobbi your service was great.

Staff was friendly, very helpful

Joselyn was very helpful and made finding the right unit an easy process!

Great staff! Great Service!

I just came to Columbia from out of state looking for a storage space and I ran into Joselyn and she provided me with so much information and she was kind and respectful. When I get ready to rent I will for sure rent from this location

Great service! Friendly staff.

Donna was so wonderful. She helped us find a storage unit for a great place.

Excellent customer service!!! Highly recommend this location!!!

This week I visited this public storage location...I received great customer service from a manager named Donna...Thank you for all your help.

Came by to pay on a friend account and had the pleasure of meeting two outstanding young women Annetta and Adrian who assisted me in making my friends payment great job ladies

She is wonderful, and fun...

Donna helped understand everything she was very nice the business was perfect i recommend going to see DONNA

Karlee did a phenomenal job! The staff are very polite & the facility is very clean.

Bobbi was great! Provided amazing customer service, and the place was clean!

Bobbi was very nice and answered all questions

Joselyn was very helpful and informative.

Mrs Bobby was so helpful and thorough she made sure I found the best unit suitable for my needs and even helped me get stuff to preserve my valuables while being stored at the facility 💕 highly recommended

Ms.Donna was the best today! 5 stars for perfect

Clean facility. Professional staff who took time to help answer my concerns. Will be telling my friends!

Clean facility! Great staff!

Thanks, guys! Very helpful service. If you're in need, this is the place to go! Clean and friendly made for a great experience.

Great experience!!Karlee was very informative and pleasant!!She answered all of my questions and then some!

Great customer service !!

Great place Anetta and Bill is the best nice place if something is wrong with your unit they doesn’t hesitate to fix. Great place great people love it!!!!!

Great customer service!!! Friendly, fast service with great prices!! Netta took the time to answer all questions and addressed all concerns I had! Happy I chose Public Storage!

Annetta was very helpful! Thanks

Netta answered all questions with great detail! Amazing service!!

Shelley was the representative for me today and she was beyond awesome!!!! I will definitely recommend this public storage to friends and family!

Shelley was very professional and provided great customer service. Explained everything I needed and property was clean. Recommended thus location!!!

Shelley was very helpful and had great customer service......

Shelly helped me so much and was a great help in this process. She helped me understand all the paperwork and the payment information. Also, the unit was exactly what I needed and very secure.

Shelley was great, very nice and helpful.

New location. Great people—very helpful with all of my questions. Highly recommended.

Shelley did an amazing job with helping us through the process. She even gave us a suggestion for a job!

Came in to rent unit today and Annetta was very helpful and friendly . She made sure I rented the right unit with a great price. She greeted me with a pleasant smile . Job Well Done Annetta

Our agent's name was Shelley, and she showed us superior customer service and we enjoyed our time in the office. This is for 3400 Broad River Road.