Great service and Kristen explained to rental process to me in an understanding matter
My experience was a pleasant one Tangie Anderson was very helpful and gave great customer service with a smile.
Ever since I’ve been a customer here at the storage customer service has been impeccable! I’ve ran into a few late payments here and there, and with a simple phone call Mrs. Beth has been there to see me through to make sure I kept my unit! She has been a blessing!!! I want to thank her for all she has done!
Erin was so nice helpful and nice. Thank you for your help
Shannon was perfect!! She went above and beyond for me and I’m so grateful for her help:)
Tangier was awesome really helping me with everything I needed. From resetting my autopay to other things the benefit me staying here with Public storage.
Truly she is a valuable member to your team. AkA she needs a raise!!!!
To the service provider Ms Beth thank you so much for your service you are the best thank you for everything keep up the great work.
Great work Tangie she was great
I have a small business and I keep my items here. I’ve had a unit here since 2021. Over time my business has grown which meant I’ve had to relocate units. I’ve always had climate controlled unit and up until August of 2023 I’ve never had any problems outside small bugs (Roaches) that were easily controlled by a little spray. I made sure I sprayed often. My current unit is a climate controlled unit that has had water intrusion for the past year. When the incident happened originally in August of 2023 I informed the staff and was informed that it would be taken care of. Here I am a year later with the same problem. Nothing has been resolved and having the orange door insurance is a waste! I submitted a claim 2 weeks ago for the most recent incident that occurred on July 27, 2024 and I haven’t heard anything back. I’ve also submitted my key to the office and staff has not updated me on when my unit will be serviced. I was also informed by the person in the office on July 27th that the original incident that I reported in August 2023 was not in the system. Now I’m assuming that nothing was ever done to fix the leaks. I’ve also uploaded pictures. See photo reviews.
Tina is the best! I needed to downsize my unit and reserved the last available unit of a certain size. However it was no longer available when I arrived to the location. Fortunately, Tina acted quickly and went above and beyond to help me. She helped me find the same unit size at a different, more convenient location. She was very knowledgeable, efficient and overall a joy to work with. Because of her, the whole process was smooth and stress-free. She even followed up with the me to answer my questions and to make sure everything was okay. I truly appreciated her outstanding service!!
Beth was very helpful and great personality
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*Update*
I no longer needed a unit and closed my account but my review still stands after 2 years at this location. This was a great, no hassle, experience and would absolutely use Public Storage again.
This is my first time having a storage unit and I have to say Public Storage has made it a breeze. A unit wasn’t available at the location I was looking and they were able to find me a unit the size, location within, and distance from me I needed. The property manager even gave me a call to introduce herself. The location is very clean, great security and a lock was provided for me to use. 10/10
Received excellent customer service from Shannon today.
Mrs. Beth was a LIFESAVER. She helped me get ALOT of things done in a TIMELY manner, & she was SUPER NICE. She DEFINITELY turned the tables on a already STRESSFUL day! 😁👍
Beth thank you for your wonderful customer service. ❤️ it's very much appreciated
Katie was so helpful with my storage rental experience, and I got great customer service will deffiently be recommending her to friends and family 😊
5-STAR SERVICE HANDS DOWN!!! BETH IS ABSOLUTELY WONDERFUL AND AMAZING!!! She is so caring and thoughtful not only to myself, but to ALL OF HER CUSTOMERS...Her Customer Service Skills are OUTSTANDING, and it shows thru ALL HER EMPLOYEES(Honorable Mentions to Erin, Starr, and Ms. Debra)...TO ALL THE HIGHER UPS, please continue to treat them well and "HIRE MORE LIKE THEM!!!"
Ms. Debra at this location is wonderful! I went to the wrong location and she not only took the time to help me find my reservation, she also gave me directions and had a wonderful attitude. Made my day!
Ariel gave great customer service and was very nice along with Beth
They have a really good team of people here! I needed assistance and spoke with two of the ladies there. They were both friendly, professional and helpful. If they tell you they’re going to follow up with you about something, they will! I really appreciate the assistance from both Beth and Heather.
Beth was incredibly helpful today. She went above and beyond to help secure a storage u it (after another facility did not work out). She understood we needed something in a hurry and made it happen for us. The facility is clean and easily accessible. Thank you!
Great experience so far. Thanks Beth
Go see Beth at Public Storage! She’s awesome! Very respectful & most definitely makes sure you’re satisfied every single time …..Thanks for being so courteous ❤️
Very clean, well kept units. Beth is very friendly and helpful.
Beth is the best always there to help us
Beth helped me get the right space at a great price
Thanks Beth for all your help
All of the staff at this location have been incredibly kind and helpful while I have had my unit here. I would absolutely recommend this location for it's customer service!
We have been with Public Storage for years and love how they remind send out reminders and answer questions. Location is clean and the leasing options are easy to select from.
I have had my storage unit for a few years and I would strongly recommend this to friends & family. I would also like to thank Beth for always having such great customer service!!
Thank you Beth for all your help you really save me at this time thank you again.God Bless you.Thank You.
Beth was great! Great attitude, positive energy!!! Very helpful
Kristen was absolutely amazing when I came in with questions about my account. I was so frustrated but she put me at ease and I will continue to do business with Public Storage because of her.
Beth was amazing very understanding and helpful.
Beth was the bomb she walked me through and guided me through the process I highly recommend!! Thanks Beth!
Thank you Beth for the wonderful customer service. Property is always clean
Today Lori made my visit an experience! She was super nice, fast and informational. She’s about her business!
Beth was so nice and polite! She made the process easy and fast!
beth gave great customer service
As someone who hates a cluttered home, a storage unit is a MUST HAVE. Been at this location for some time now and haven’t had any issues with theft or feeling unsafe when I’m alone. Had some issues with a rate increase that was much more then I could afford and Beth was able to help me so I stayed as a customer!
Beth was soo amazing!! She had an amazing personality and assisted us in making a decision on what size storage to get. She was super nice and pleasant!!
Beth was friendly and nice. Her customer service was great!
I want to acknowledge BETH for the absolute best experience!!! Thanks for your kindness and your patience!!! You're the best!
Always met with a smile and customer service is always going above n beyond to assist in whatever aspect help is needed….Thank you for that!
Beth provided outstanding service. She was extremely patient and compassionate.
The 2 ladies that helped me with my rental were awesome! Ones name is Beth? (Sorry don’t remember the other name) but they were great. We had reserved our space for our 5th wheel but when we got here we realized that we would be unable to fit in it due to trees because my unit is tall. No problem! They made sure they had another site that we would fit in and they both walked us over and showed us what spot was ours and they stayed with us even after the closing time. The made sure that we had everything under control and walked me back to the office and transferred everything I signed a few docs and out the door I went! Thank you for all of the help!
Beth is the best.u must keep her
I ABSOLUTELY love Beth! So patient and kind! I never feel rushed or unheard with her. If you go to this location, simply ask for Beth for a smooth exchange.
Beth is a very special worker
The best experience I've had with a storage provider. Thanks Beth
I been at this location for a few years and I had a great experience woth these people and the new manager Beth she is amazing.
I enjoyed my entire interaction with Tiffny today! She helped me get the appropriate sized unit, all the tools necessary for my move, and followed up with all the information I needed to make my experience here pleasant and painless. 10/10 HIGHLY recommend!
Beth is excellent in customer service. Please give her a great big raise!
I really enjoy Beth for all she done in helping me today she is the best and my personal Fair Godmother!!
My experience at public storage was very good. Miss Beth Martin helped me out so much.
Beth was amazing. Great service and very knowledgeable
Beth was a great help! She got me in and out. And the unit is climate controlled so you know I’m happy
Beth was GREAT ! Helped me close out successfully when I didn’t have much help ! 🥰
Beth has been very helpful
Kristen was helpful and patient with me she was a God send to me
Second time around love this store. Come in once this week and the young lady was playing rap music so I left. Come back Today and it was a different and better person. I enjoy this property cause it's always clean.
This facility is OK but they don't keep their word their area manager promised that my bill would be no more than 127 not 161 on a fixed income and the reason I'm here is because their other facilities has rodents not fair not fair unsatisfied customer
Tammie was very helpful. Love her. Everytime I come and see not here,it bad service. She is great. Only come when she is here.
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Tammy always takes care of me. I wouldn’t go anywhere else
Tammy has great costumer service, she is very knowledgeable about the companies policies and services. Very friendly and welcoming.
Had a difficult with public storage had to come to 3400 broad river ms Tammy helped me out so much thank you got me secured
Everything was exceptional!!!
Tammy is very helpful and professional. She is the best at customer service. She make my visits very pleasant.
Thank you Tiffny for such great service today. You were patient and got me in and out in a timely matter. Your showed such great customer service. You were grrrrrreat.
Ms. Tammy's storage place was awesome!! Easy simple rental. Clean unit. Would recommend !! Thank you Ms. Tammy !!
Ms. Tammy provided excellent customer service . She assisted me and was knowledgeable of all services. Thank you ms Tammy. If you have any problems, ask for ms Tammy.
She always help my father with bill and unit. He is disable and she take time with him .Thank you Miss Tammy
Awesome. This women help me out. Show me all the unit and it was clean.The office was clean and I will come in and make payments just to see her.
Mrs Tammy was so godly to me and such a blessing!! His bless her
Great lady. Help me with my storage from another places
I would like to give a annomus review for two Lady’s at Y’all’s location.
Melody & Tammy have Done an Excellent Job Today!
Thanks So Much !
Melody was very helpful and friendly. She was eager to answer any questions I had and made it a positive experience! I would definitely recommend this location to anyone because of the great experience I had because of Melody!
Ms.Tammy give great service. Nicest women at public storage and I been in a few.
The absolute sweetest lady named Tammy stayed after hours to help me rent a unit VERY last minute after my reservation at the location down the road fell through. Give her a raise ASAP!!!!
Tammy was very personable and helpful. Clearly a hard worker that is knowledgeable and proficient. She made multiple phone calls and found me another unit at a different location that was within my price range.
Miss Tammy have good customer experience, very nice courteous.
Ms.Tammy is a nice and beautiful person. From the first day until now I love this women. She keep property clean and always nice to me even when I give her a hard time. Will always come back to her
Great service from Tammy! Ver knowledgeable and helpful. Highly recommended
Very easy process and I enjoyed the conversation. Thanks Tammy
Ms.Tammy is a very nice and helpful lady.Office clean,Property clean will storage here again
The staff is always so nice and the facility is always clean!!!
Loving the ladies here.Help my father to get a unit.Office and ladies was clean and nice.
Facility staff are very helpful and knowledgeable. Were able to assist with needs in person and over the phone. Would recommend this facility but they're about out of units. Get it while you can!!
Ms. Tammy , She was very helpful, kind, professional, and extremely courteous ..............
Ms.Tammy was a great help this morning
Ms Tammy was very professional and treated me as a valuable customer.
I Love the great experience I have with Ms. Tammy at Public Storage on Broad River r.d. She always friendly and smiling when I stop by to check on my unit.
Great service, Tammy was awesome and friendly and very knowledgeable. She able help me very quickly and explain to me the things I needed to know. Overall a great experience.
The best location in the world ! Definitely recommend them . I have been with public storage for years! So happy to be with them!😃😃😃
Worked with Tammy she was amazing and very informative! I will do my business here from now on!
Rented a storage and I was having trouble inserting the lock. After several unsuccessful attempts, I headed back to the office and Tammy took the time to walk down to my unit, and “BAM”, she did in 2 seconds what I couldn’t do in 15 minutes. We both got a good laugh. Tammy was very nice and didn’t seem to mind coming out in the cold to help me. It was greatly appreciated!