Public Storage Self-Storage Units at 2560 Ashley Phosphate Road, Charleston, SC

Helpful

I have been with this storage company since 2020 and the rent has gone from $21 to now $72 for a 4x4 unit. Also they have an annex building which is where my storage unit is and I was informed by an employee that it is infested with rats and sitting on a sinkhole, so I asked what they were doing to move their customers out of the annex? She informed me that they was not letting their customers know just every new person had to get a unit in their main building. They are not doing anything to get rid of the rats and they are not offering their customers any type of deal or waiving any fees to move you literally have to book online as a new customer to get any deal from them. I do not think it is very wise of a business to not inform their customers of a rat infestation. I would have never known if the rats weren't eating all my stuff. They make you pay $50 for a lock for your unit with your belongings in it you can not bring your own or one you were using at the annex, which is still a part of their company, and an administrative fee of $25 even if you have been with them for 5 years and have dealt with the price fluctuation which is insane because you have bigger units for rent on your website that are cheaper than what I am paying you a month for mine. I don't find it very accommodating at all and I feel like a sinkhole and rat infestation is something worth informing your customers about some kind of help in putting them in another unit would be better

Come see Tanya for all your storing needs. Very knowledgeable and always friendly.

Tonya haves very great customer service ❤️ she works with you as much as she can go see her for any of your needs ❤️ thank you

Tonya is a Good person

Great experience wonderful staff

best storage units ever

Always great customer service

Went in to check on units I spoke to a young lady Christina she was very polite send respectful she answered all my questions I had about pricing I will ask for her when I”m ready to get my unit thank you

Christina was the one who helped me out today! She was very courteous and knowledgeable with any questions I had. Thanks for being so helpful!

I really like doing business with public storage Tonya is the best worker this is a worker

Great service, always helpful

Michelle was so helpful!!! She helped switch us from a 10x10 to a 10x20 since it wasn’t big enough for all of our stuff.

Michelle was great help

Tonya is absolutely the best person this company has on their team!!

Great Thank you for Helping me

Tanya and Brandi are amazing! Truly helpful at what they do!!

Michelle is the best very patient person

Helped a friend find something here in her unit. Seems like a nice place to store stuff.

Knowledgeable, courteous, and professional!

Michelle, Tonya and Kismet the awesome whole staff that I came in you know Connor went on telephone calls are awesome. Keep up the good work thanks for understanding me with my late fees and everything. Y’all are well happy customer Ms. Tanya Smalls.

Since moving here I have been treated with respect. My rental was clean. The only draw back is the slide mechanism. Really hard to slide in lock position. Just maybe on my next return there will be a replacement. I've always had public storage for my security of personal property. Thanks Public Storage Anthony Hernandez

I came in today and my helper's name was Tanya she was very warming she was very thoughtful and helpful and very considerate to help me through the process of getting a storage unit I really appreciate her and I do recommend this storage facility to be used if you're looking for storage places this is the place.

The Manager Tonya is very kind, professional, and helpful in various areas of customer service and the business. She is the go to person where I’m most comfortable and confident in matters effectively being handled and does an amazing job in her effort of being a hard working professional. Because of her I’ve kept my unit even during hard times where I was greatly considering vacating it.

I love knowing that the property manager and staff takes their jobs seriously especially given the location and the neighborhood around it. Thanks Tanya! Keep up the good work!

Great customer service, fast and easy setup in the office thanks to Ms. Tonya. Haven’t had any problems with the unit or payment. Overall a great place to go too for storage needs!

I highly recommend Great customer service I didn't see any rats!!! I have no problems with Public storage I love them and recommend them.

Looked like people were living in the storage units. I felt unsafe here. Glad to have everything moved out.

Ive been with Public Storage for over 7 years . The company is amazing. The best part is they have an amazing employee by the name Tonya. She makes sure you are good. Give her raise . Tonya thank you for always looking out for me. If you need a Storage go to Public Storage ask for Tonya tell her Leona sent you

Tonya was so helpful when I let my lock rust from sitting. I had snapped a key off trying to force it. She was very personable and understanding, and when she noticed that my rate had more than doubled over the last few years, she got me a lower rate! Better service than I could have hoped for. Thank you so much, Tonya!

Ms Tonya is and performed professionally and she made notice of all communication to clear understanding. I appreciate and most all recommended that you ask for her when you set up for size and quality of storage

It's a great day to shout out a superfantastic person. My experience with Tonya was very pleasant. This place is highly recommended by myself.

This place has amazing customer service. Dshaunda has the best personality and she’s very thorough and helpful.

Tonya is an amazing employee. She helped answer all the questions I had about renting a unit online. Very helpful!!!!

Great help, super friendly staff. Units in good shape and affordable. Will use this storage facility again!!

I rented from this place a total of twice and as usual the ladies I encountered we're sweet as sugar.

Ms.Tonya was very helpful with everything

Service was great, staff is over the top wonderful definitely a first option in my book

Shannon is highly recommend so nice and helpful definitely would use them again

So very very impressed with Tanya and Public Storage!!! Thank you so very much!!!!!

Wow, I never expected such exceptional customer service! The facility manager "Tonya" went out of her way to help our family move, it was difficult to coordinate everything from out of town but she made it easy. I strongly recommend using this facility for any of your storage needs!

They was real great!

Dani is so amazing she was very helpful !!!! You have the best employee ever

Hey y'all this is GATOR of Charleston SC wanting to give much "LOVE" to the manager and her team "TONYA" sweet as apple pie and she and her team are so willing to jump in to give a helping hand! Been a client for a couple years now, anyone would be caaaaraaazy to go else where Love you "TONYA" and crew ! Keep up the good work ! Love Always GATOR😍💕

Excellent customer service!! 10 stars.

Excellent service!! Tonya is amazing!

Tonya is Absolutely Amazing!!! What a Gem! She handled my account for year and a half. Great Customer Service!!!

Tonya the manager here is absolutely amazing!! Her customer service is always on point!!! She is extremely professional, courteous, and extremely kind! She goes above and beyond to make her customers happy. I will continue to rent here, because of Tonya. In fact, to be quite honest, I almost went with another company/competitor, however, after speaking with Tonya, is what essentially made me, decide to stay with this company vs the other storage company. I’m glad I did. A huge thanks to Tonya for all you do!! Oh and please take a break sometime lol every time, I come in there you’re always working so hard. You don't slow down or stop. It’s very obvious to tell that your customers are very important to you. But it’s also important that you take a break for yourself as well. Thank you again for your professionalism and empathy and kindness. You’re a true rockstar.

Fantastic customer service and helped me out greatly. Would recommend and use their service again.

Always pleasant

I had the most wonderful experience with Ms. Tonya she was very polite and went over and beyond to provide exceptional customer service thanks Ms. Tonya

Excellent customer service. Well maintained facility.

Mrs Tammy was awesome she has amazing customer services skills. It’s rare to find great service and a friendly smile with an beautiful spirit attached so this location is truly luck to have her.

Tonya was very helpful in helping me find a suitable location for all my storage!!

Very helpful

Good storage easy access.

Unsafe please don’t store anything here!

I moved my things into a public storage unit on Ashley Phosphate 1/28. I returned to put things in on 1/31 and all of my items were in place. Today on 2/11 I came and 40 boxes of shoes and a tv along with other items were missing. Someone drilled a hole into the lock and placed a different lock on my unit. I am being told there is nothing they can do bc the insurance wasn’t in place but I was robbed of my things and the gate was broken for a week so anybody was able to access the property. There was a different public storage lock on my unit how I don’t know but this situation has definitely been very traumatizing.

Tonya is always so Professional every time I come in and need assistance with public storage. I have four units at this facility and Tonya is so helpful there’s no way that I could navigate doing what I need to do without her awesome employee five stars

Good customer service!!

Tammy Lee is great. She helped me pay my bill and my unit is in another state. she had to call and look for quite a while bc my location wasnt listed in her book. She's only been there 4 months. I thought she worked there a long time! And she helped me back out of a VERYERY tough parking lot!!!!

I didnt see any rats!!! I have no problems with Public storage I love them and recommend them!!! Tonya at Ashley phosphate is amazing

It wasn't a bit of trouble start to finish. Every one seemed very knowledgeable about every aspect of the way renting should be done. Thank y'all.

Tonya was very helpful and great place

Tonya was a huge help with getting me a unit at another location! Thanks!!

Checked in with Tonya, she was very helpful. Will recommend! Place was clean and secure

Always great service

Tonya is the best!!

The best service ever. Tonya is the greatest!!

Great staffing and customer service . Tonya, is excellent !

Tonya is awesome I love her!!

Tonya is awesome!!! She goes above and beyond to make sure you are taken care of!!!! Best experience with customer service and explanation of terms!!!

tonya has amazing customer service! you will not be disappointed! she will definitely take care of you and your storage needs!