Public Storage Self-Storage Units at 5508 N Rhett Ave, North Charleston, SC

Ulanda has great customer service and the North Rhett one where Kasandra J. Works is always nice neat and clean and someone is always there

There are never carts available, so rules are obviously not being enforced. The parking area was very poorly planned. One side is a dead end, so if forced to park there, you have to do a three-point turn to get out. There is no real loading zone so people constantly block the front door, and the only parking spaces are in the same area, and backing out where moving trucks are parked with boxes stacked outside them is not ideal. Essentially, the company maxed the rental space to make money but did not consider the customer or functionality of the facility. It’s too expensive for what you get. May be useful in a pinch but definitely not long term.

I came in needing help on deciding what size storage room I needed. Ms Jenkins was extremely helpful. Thanks for all your help.

Always great customer service

Super clean!

Michelle was a great help and answered all my questions.

Michelle did a good job and was very helpful

Excellent service, friendly and satisfied. Michelle was great

Michelle in the office was extremely helpful!

Ulanda was awesome with helping me check the rates for different size units!!!

Ulanda always helps with anything I need .And always with a smile

Ulanda at this Public Storage site is amazing. She very helpful, thoughtful and thorough and the follow ups. Thanks again Ulanda. Jennifer C. #1139

Used to be 5 star and I still think the property manager is amazing BUT the company has increased my one units rent by over $200 a month now it’s $560 as of May 1, 2023 and it was $330 when I started 1/31/23. They got pissed when I called the corporate office out on unethical business practices because they were requiring customers to buy their own subsidiaries storage insurance even though customers already had insurance that would cover 30 units this practice has since been changed because of all the news about it. However, since I filed a complaint with the district manager in the southeast, I have had nothing but horrible experiences with the exception of the manager who is great day have increased my rent over $200 per month. Wow, no other customers I know of in the facility having experience, the same dramatic increases and I suspect it’s because I filed complaints that they are retaliating against me. Not only am I moving out, but I am contacting the Better Business Bureau and potentially an attorney because of their discriminatory practices or whistleblower retaliation. They are sketchy and definitely should not be trusted. Below is my previous review. Okay I have to admit I was a storage hopper for the past couple of years trying to find the best price and best service. Well I found it! Omg the woman that runs this place is freaking attentive and on top her stuff. It’s always clean and I’ve never had any issues. I feel like my stuff is safe and protected unlike other places, even other public storage facilities I have rented from I don’t feel I received as good of service. In all sincerity this is by far the best experience I have had renting from a storage facility. The only complaint I have is that sometimes my favorite manager I think her name is Ullanda is off and I have to explain my rental situation to some stranger (I rent multiple units). Ullanda knows everyone on the property plus their individual situations and takes care of everyone’s needs as if they were her own. I couldn’t ask for a better property manager and public storage is freaking lucky to have her! And the public storage customer service has been great! If I need anything Ullanda helps me and if it’s after hours some random person helps me, but my point is that I always get the help I need when I need it. I fully encourage anyone looking for storage facilities to rent from THIS storage facility on north Rhett they definitely have the best person watching out for you and the best rates and it’s so conveniently located! Plus when you get hungry Waffle House is across the street! Enough said!

Yolanda was awesome to deal with and she made my entire experience a positive one. I was not a fan of the increasing rate after a certain amount of time, but understand business.

Ulanda is amazing and so nice!!

Ulanda is always very helpful when I need assistance!! Property is always clean!!

UPDATE: Reducing my review to one star. I have been renting for two years, and my rent has gone from $81 to $106 to $122. The website advertises a unit exactly the same as mine - 1st floor, climate controlled - for $47. I called to ask why and the customer service rep pretty much admitted to bait & switch...the website price is to get new customers and then they increase it every three, six and 12 months. I expressed my frustration at this and that I am paying more but receiving nothing more. Her suggestion was that I move from my current unit to the advertised one. wth??? ------------------------------------------------------------------------------------------------------- Omigosh, does this place rock! I was moving from North Carolina and needed to secure a storage unit long distance. The website was not behaving, so I called. I explained my dilemma in that I needed to know for certain that I would have a place to store my furniture and boxes that would not fit in my apartment. Ulanda assured me that I would have a unit. I took her at her word. I explained that I wouldn't arrive in N Chuck till after they were closed. "Not to worry," she said, "you can park your truck on site, and I'll meet you here Sunday morning. You'll be fine." Is this woman real?? Turned out that, after a kerfuffle at my complex, I rented a larger apartment and would not need the storage. Ulanda was friendly and gracious and actually as happy as I was that I got a better place to live. She is T H E B E S T!

They constantly raise rates for continued customers and offer significantly lower rates to new customers. Seems backwards to me. The lady at the office on the day that I needed to go in, had the door locked, and gave me a ton of attitude before I even got to ask a question.

Great Customer service as Always

ULANDA GIVES GREAT CUSTOMER SERVICE.

Yolanda was awesome even at the end of her day she wanted to be sure we were well taken care of before she left.I greatly appreciate it.

Great customer service

Okay so public storage on north Rhett is the only place I will rent from now. Even after my rent increased like crazy I still prefer to rent here solely because of their manager ulanda. Her attentiveness and compassion makes all the difference. She is so willing to assist anyone and ensures everything at the location is top notch. The company is lucky to have such a great person working there. If you have a conversation with her you will see just how knowledgeable and helpful she is. Cannot say enough good things about her and this location. She runs it so well and everyone I have met while renting there (tenants) has nothing but great things to say about her even as we are complaining because the company raised the rent by over $100 a month for a unit.

Clean property and always good customers

Great place to store. Ulonda is great!

Storing inbetween apartments, wonderful staff,will be leaving monday

Outstanding Service!!! Brandi- is top notch and goes above and beyond in making sure that each and every customer is treated the best!!

As a long-term customer, my experience with the staff and management has been exceptional through consistent support and professional standards.

Yolanda is the most wonderful, helpful person ever!!! She is always smiling and always helpful! I am a check writer and pay in person, so I am always glad to see her and pay in person! She is wonderful!!!

Shanon is very awesome to work with very nice person

Shannon was great stayed past time to help us out. Thanks!

Shannon, Nina, Brandi great staff! Perfect service

They were very helpful in aiding us with our inspection

Shannon is very helpful when it come to customer satisfaction and very funny 😁

Ulada was very helpful. Very clean property

Ulands was very helpful

Very good, friendly, and helpful staff

My experience has been more than just 5 stars. Management and staff always Friendly and available. Facility is always clean! I have multiple units and I will recommend this location to everyone! Thanks for all you do!!

Yolanda wass very outstanding and very well mannered