Public Storage Self-Storage Units at 2363 Ashley River Road, Charleston, SC

Angel and Tammy were so helpful today! I needed to transfer to a new unit and they made the whole process so quick and easy!! If you’re in need of a storage unit in West Ashley look no further!!

Angel and Linda were very professional and personable. I enjoyed their conversation. They are very knowledgeable and got me through the renting process quickly. I will be referring this location to my business partners.

She was professional and courteous

Very nice professional employees Ms Tammy👍

Tammy was wonderful. After a 9 hour trip I needed to upgrade my unit to move my daughter out of her college dorm. Tammy was courteous, fast, polite and efficient. LeAnne was there from another store helping her and they were both wonderful after some brief frustrations I had with corporate customer service. Very happy with their level of service!

Tammy at Personal Storage was so helpful when my husband and I were looking for a last minute parking space. She went above and beyond to make sure we had an easy experience. Great employee!

Ms. Angel is AWESOME and very professional. She explained the lease agreement, insurance, and helped me find my unit. SHE'S DEFINITELY A KEEPER and needs A RAISE. Thank you Ms. Angel

Easy to contact and very helpful staff. Location is very clean and Hassel free.

Ms. Tammy is always so helpful and very kind with a smile on her face every time that I come out to my storage. Five stars all day

Tammy was so Great.

Omg Tammy is so helpful and kind,she greeted me with a smile and that was refreshing.she gave me accurate information on what I was looking for.i will recommend this location to everyone I talk too.thank you so much Tammy for being so kind.

What a great experience! Tammy was so helpful and knowledgeable able to answer all my questions. She showed me around and explained the different size units! I hope they pay her extra so difficult to find good help!! Definitely recommended

5 stars for Tammy! She got me in and out and set me up with a storage unit on short notice, went above and beyond to help me out when I was in need. Will definitely recommend this location to others!

Tammy was so nice when I went in today! She helped me getting into my unit and just held a conversation with me. Love the southern hospitality

Very helpful great experience fixed a problem in no time at all

I’ve been using this place for a while and Tammy has been the best. She was very patient and very happy to help me out always. You won’t regret choosing this place.

After 3 months of not paying my bill because of being in the hospital they auctioned off $3,000 worth of my recording equipment as well as the title to my truck. All for apparently $75 and they still billed me. If you don't pay them in a timely manner they will take everything from you and ask for more

Tammy was a joy to work with. She made the process effortless and stews-free. Thank you for the excellent service!

Awesome service by Angel and Leanne Will be recommending them

Ms Tammy did a great job

Great service, easy sign up, and clean units

This is a great reasonably priced option that’s very secure (code needed for gate, door, and elevator). Location is a nightmare in terms of traffic but if you don’t need to go there regularly it’s a great spot to store. I’m paying less than half of what I’m paying downtown for the same size space. Office staff is very friendly and helpful. They keep the place neat at clean.

I have been looking for a place to store our camping trailer so that we can free up room in the driveway for the vehicles we drive. When I made inquiries by phone or e-mail at local storage facilities other than Public Storage all I received was the runaround and excuses. Not so with Public Storage. I was greeted with respect and treated like my business was really appreciated when I showed up today. I got the grand tour of their faculties, picked a spot for our camper, completed the contractual paperwork, paid for 6 months of storage and was on my way back home in under an hour, extremely satisfied with the service received. I enjoyed the experience and highly recommend Public Storage to anyone who is looking for storage solutions. You won’t be disappointed. Their storage areas are secure. Their employees are very helpful, friendly and super nice. And, from what I observed, they treat their customers almost like family. That means a lot to me. Thank you Public Storage.

I was coming to this branch about 1yr it's convenient to make my payment at this location Ms Angel is the BEST!!she's kind hearted and I love her spirit 🥰

Angel was great!!!! She made my appt very quick, very friendly, very helpful! Just great all around!!!

When you are dealing with obstacles in your life and things get tough, it gets hard to catch up with what seems like anything and everything. I will keep this short and sweet. Angel is an amazing person. She is firm but ffair and a God sent to anyone who crosses her path. She is helpful, compassionate, professional and an all around great employee at Public Storage in West Ashley. Thank you Angel for all that you do. Your awesome. 💕🤩

A great place. I have been with them for quite a a spell and have had a great experince with them. Angel has been a great help with keeping me on track and smiling. I truly look forward to seeing her happy smiling face.

I had a wonderful experience at Public Storage thanks to Tammy! She was very helpful and made sure I was able to get a unit and that my stuff was safe and secure! Can’t say how much I appreciate her customer service and I will be recommending public storage to all my friends.

Great place! Well run by Angel, always pleasant w/ a smile. Shes always ready to help anyway she can.

Moved in April 2022. Had to go back and forth with corporate and whomever I was directed to 3x end of May trying to switch units. The woman I spoke to at the facility insisted I'd have to pay admin fee again, she was incorrect. I ended up saying screw it and kept unit. Checked it a month in it was infested with ants. Angel was helpful and sprayed some pesticides in my unit. Had to go out of town that day for months. 👍They raised it from $94 to $120 two months ago❤️. Woot Woot! Going rate for same unit inside (mine is outside) is $54. They did lower my rate after review to $108 , thank you. I understand market price etc but you would think they'd want to keep customers.

Great service, Angel is very nice and great manager of propety

Great customer service Highly recommend this location

I just left here… Please please… Do not come here if you have to deal with Angel. If you see her run… she is awful… I waited almost an hour standing there for someone to speak to. Called and no answer. Tried to tell angel the issue she cut me off loudly while another customer was in the office and wouldn’t let me speak. This lady was extremely nasty, disgustingly disrespectful. I asked for a manager she stated her manager Chelsey doesn’t have time for this she doesn’t even live in South Carolina she lives in Georgia and she is not calling her boss for me. She will call sometime next week, she don’t know… I was calm and kept asking her why is she so angry, loud, and rude I am not looking for confrontation.. just a solution.. She said .. well.. all because I needed to find my unit and the app wasn’t working/ stood in line for almost an hour/ called and no answer… this lady needs help badly…. I asked for a refund… this lady shouldn’t be anywhere near a customer service job.

I've been with public storage for six months now. No problems what so ever, real secured inside and outside. The property manager Ms. Angel just blessed me for rest of the year. Ms. Angel is best property manager as well as the staff. I will recommend anyone to PS on 61!!!!!👌👌👌👍👍👍

After interacting with one of the rudest customer service reps ever in their office I left. Called a few friends and was referred over to Extra Space storage where Darren greeted me and showed me my options in person and actually ended up beating the PS price. Didn't get her name but the PS woman that rudely informed me she was on a conference call and directed me to a child's drawn pic on the wall to refer to the storage area I needed was very unpleasant and unprofessional. Do better.

Been here a while and have had very good service. Angel is great

Very easy, fast and private storage. Loved it

Angel and Linda are the best, a pleasure to work with and definitely recommend coming to see them about any storage needs!

Easy process the whole way through, was able to get a unit the same day. Move out process was just as simple. Angel was very helpful with my questions as well.

I rented here for about 6 months. The price skyrocketed from 37.00 a month to 66.00. It looked like my items were chewed on that were in boxes. Do not recommend.

Nina made the process of adapting and switching storage spaces from what I booked online to a slightly larger space a breeze. Everything was explained clearly and the controlled building is well kept and so safe and easy to access. Brava!!

Great service!

Great service from Nina and angel

Angel was super helpful and stayed late to sign me up. This place has helped me out before when I used it.

Very unprofessional and disrespectful. Stay away if you don’t want your stuff vandalized.

Nice.

Ms. Angel was very patient and knowledgeable.She made the process seamless.

Great staff. No issues. Gates are secure after hours and open early enough before I start work.

I just rented a storage unit for the first time ever and I got lucky to choose such a wonderful business. Excellent customer service! Fast, friendly and knowledgeable. Will definitely recommend family and friends.

Great service. Angel is great and good customer service

Spoke to Nina today, she was awesome! She was able to quickly answer all my questions while being very nice and professional. The place was clean and secure.

Angel is amazing! Quick and knowledgeable service. Thank you for making this part of moving a great experience.

angel and linda are your girls for storage! go see them.

Angel is such a lovely person. I had some issues with the app and the code system to gain entrance and she was very attentive and helpful. Also incredibly genuine.

I want to thank Public Storage for being there when I needed them! It was quick Miss Angel made it very pleasant an I would recommend you to stop by Ashley Rivers an get your unit!

Awesome experience here! Angel at the front desk is so helpful and accommodating, made my day!

Easy, fast and efficient

Great place too store and get merchandise that you need too protect your items. Angel is who you need too see.

Great customer service. Very knowledgeable about storage and protecting your items. Come see angel, Linda and suleena.

Great service. A return customer. Always come back to this great place too store.

Lauren was an amazing help in finding a unit! Thank you for your amazing customer service!

Nice service

Angel and staff are so great and best customer service. Highly recommend

This place is great and highly recommend

Great service.

Great place too store. Angel just helped me save a lot of fees and got me a rent decrease.

Employees are amazing, very helpful and nice. I am a returning customer and decided to store here again.

Excellent property manager please come see her

Angel is professional and courteous. If you are looking for a place to store this is it!

Got a great deal to start with and 4 months later they raised my rate a good chunk, even though I paid on time. Guess that's normal.

Shout out to Linda and Angel. They are nice and and very helpful.

Angel is awesome and very helpful. I've had issues with my app and different units and she is always nice and helpful. I picked the right storage location for sure. Thanks Angel!

Through the years we have used several different storage facilities and companies with pretty much mediocre to poor experiences. We were looking for a place last fall to store our motorhome and were shocked by some of facilities and the attitudes of their staff. I noticed an immediate difference during my first conversation with Angel and Linda. I scheduled an appointment and visited the facility which is great! Angel & Linda are very professional and it is obvious that they actually care! We secured a site that day and have been very pleased ever since! UPDATE: I appreciate the fact that Angel is always so pleasant and helpful that I recently rented a storage unit from her also. She is truely a credit to Public Storage! Thanks Angel!

Angel and Linda have been very helpful with everything on getting me set up for a unit. The property is very well managed!

Had a large unit open. Plenty of room for my furniture between homes. Nice ladies working and they were very helpful.

Customer has been here a long time and highly recommend publicstorage angel and Linda are great people and I highly recommend this storage and speak too them for help

Absolutely the best service we gave ever received. Highly recommended.

I want to take this time to say Thank you to Linda and Angel. From my very first visit there they was very welcoming and their attitudes were very professional. My rental process went smoothly and pleasant and whenever I may need services again this will certainly be my location of choice. Thank you again Linda and Angel.

A bit pricey compared to some other units around town, but it’s CLEAN, and convenient.

Angel provided the best customer service, can’t recommend this place enough!

I have had many storage units and used many different facilities over the years. I have NEVER had a more accomadating and pleasant experience EVER. Angel and Linda are amazing!!! I highly recommend!

Great customer service! Love angel and Linda so much.

Great service and wonderful staff.

I’ve been with Public Storage 3 years. Never had any issues. I downsized my unit yesterday and Linda & Angel made that transition smooth for me. Thank you ladies!

Angel was a great help. I am a returning customer, I love the service.

My experience with Linda & Public Storage on Ashley River Road has been Outstanding! Her quick responsiveness to answer my questions & her happy and positive attitude kept me from moving to another facility that offered a little cheaper rates. 5 Star all the way!

Clean and well maintained. Second time I've used this facility.

Very professional. Standard rates. Signed us up quickly and efficiently. Thanks.

The best storage place in charleston! They go out of there way to help with anything you need... Ronnie A14

The staff here have been outstanding, very professional and accommodating. A wonderful experience! Customer says angel and staff are great.

Everyone is always so nice and helpful. I have been here for around two years and I have never had any complaints.

Angel is a pleasure to work with. She treats everyone like family and is beyond accommodating.

Good place for storage. Getting in and out can be a pain, depending on the time, due to traffic on the roadway. The staff were amazing! They were always nice and pleasant when having to go in the office. The grounds were clean and free from trash. A note though, unless I didn't see it, there is no dumpster for trash. Their attention to detail, astounding customer service, and clean grounds are what leads to a five star review.

A storage place

Angel and Ulanda were the Office Personnel that this is about. First, I was delayed in getting to Charleston and checking in on the reservation date. They kept me from going elsewhere by holding the space beyond my due date with no hesitation. Upon arrival, I was greeted in the most friendly way, as a long lost relative showing up, impressed me. They went into the the paperwork quickly so I would not be delayed and I moved right in, promptly. OCTOBER- NOVEMBER 2020: This is my 13th winter season, 7 months, to keep my 19 foot boat at this Public Storage. Management always has a spot for me, and this year is even better. I was offered a highly demanded covered parking space when it became available and I promptly moved into it. I thank Linda at this office to have known and made a Hugh effort to do the paperwork of move out & move in that she could have avoided by renting to someone else. The Office staff goes beyond the routine to satisfy customers.

I've would have given Public Storage (Corporate) a 2 ... but would give their on-site staff a 7 if there were such a rating. Folks ... take my advice on something here. If you are going to do business with Public Storage (anywhere) you are going to need a "guardian Angel" ... and most particularly a real angel like "Angel" on Ashley River Road in Charleston SC. Public Storage has great properties in great locations at sometimes (careful) great prices. But Public Storage has "stuff" like all big corporations . Theirs just seems to me to miss the mark in terms of how they view their "customer" from the corporate suite (check out their national reviews with the Better Business Bureau). So this brings us around to Angel on Ashley River Road. She is a sweetheart ... with a spine. When I've had "account" problems over my 9-10 years of leasing from them, and I've had more than my share, Angel has been my go to. Sometimes she tells me that she's sorry (and truly means it) but that it is corporate policy and she can't change it. At other times, she sees where "corporate policy" is unfair to the customer and will go to battle for them up the corporate food chain. And when she does, she's never let me down. If I was still in my own business I'd hire her into my customer service management in a heartbeat. She gets it. It is about doing right by the customer ! And she is a warm soul to boot.

Angel is patient and calm. Very helpful while I have been sick. She even called with a reminder as asked because being sick caused me to sleep and forget all sorts of important things to do. Thanks Angel.

Great location, clean and customer service is excellent. Angel and Steve were great to work with. Highly recommend this location.

I had the best experience ever with this public storage space at Ashley River Road. The front desk staff is super friendly and helpful. The location is great and lots of space to drive to the single storage spaces. I can highly recommend this service.

The property is maintained very well by the staff.... very clean. I only wished they had trash cans and/or dumpsters... However, I do understand how having them can be a headache with people loading large furniture and other unwanted items they regret paying storage fees for.

Great service and angel has been a great manager. Always helping

Linda and Angel were most helpful! They both were able to answer any and all of my questions. Angel took me to the unit i was interested in and continued to answer any questions i had. Great customer on the phone and in person.

Linda and Angel were an absolute pleasure to work with setting up outside storage that fit my needs perfectly. Businesses that deal with the public need to find more employees like them!

Nice service. Rented a large unit for less than I was paying for a 5x5.

Great location and customer service was wonderful. Linda was great to work with. She's such a sweet person. I definitely recommend this location.

Outstanding service! Angel was especially helpful and accommodating!

Great place too store. Highly recommend

Angel and Linda are great people. Great place too store. Would highly recommend

Best customer service

Great place, good prices and good customer service, Angel has good customer service skills

Angel and linda- great customer service and also saved me lots of money on a bigger unit. Great place too store.

Amazing service. Very pleasant staff. Highly recommended.

I'm a long time customer and Tracy and Jenn are great always the best customer service! Angel and Linda are great people and give great customer service. I highly recommend publicstorage.

Great location, attentive & personable staff, and an awesome price. Signing in was very quick & painless. Angela worked miracles & got me a GREAT deal on an up-sized storage unit.

Public Storage (Property number 08568) at 2363 Ashley River Road has been the best storage renting experience by far. Angel and Distict Manager Chuck have always been so helpful. Super professional customer service. I’ve rented from other storage facilities and were nowhere near service I’ve had here. I highly recommend if you need somewhere for renting any storage, look no further, this is the company you want to go with.

Linda, the Representative for Public Storage on Ashley River Road, Charleston, SC was both personable and professional and answered all our questions and even made suggestions how we could improve our storage experience. She needs a raise and to be cloned immediately.

Excellent Staff, super friendly. This is my third unit with location as my business grows. Angel and her counter party have been a real help. Thank y’all for everything!

Quick and easy process. Very friendly staff. Made sure what you were storing would fit in the space renting.

The entire process was easy. I needed quick availability and Linda and Angel made it happen without drama. Very professional. Thanks!

Staff is great!

Jennifer was extremely professional and a lot of fun to talk with. She walked me through the entire process like a champion! I am glad to do business here!

Linda was friendly, a great help, and made the process very easy!!!

Rented a boat parking spot here this week. The online reservation was very easy to set up from home. Once on site, I was greeted by Linda who then took complete ownership of the remaining process. She was extremely helpful and courteous. From start to finish the entire rental was seamless. Would highly recommend this Public Storage location to anyone looking for accomodations.

I excellent customer service,every helpful,the best in Charleston.

The ladies that work at this office are the best. Very prompt and friendly when I needed advice on how best to store my home items. A very secure facility.

Linda and Angel provide excellent customer satisfaction. Professional and always a pleasure to work with, they define customer service at its best.

Angel was amazing in helping me pick a unit that would be great for my precious items. She made me feel very comfortable and just relaxed about the process. And we built a great bond and I am very happy and appreciate her outstanding level of customer service and time. Thank you angel for being great at what you do.

This property is amazing.. Angel did a phenomenal job at assisting us with choosing the right unit and was very patient. I was so elated that she gave such a great experience will definitely recommend this property

Great place, very helpful, very nice, clean would recommend.

After paying two months in advance I was late the third month thinking I paid three months in advance. I called and spoke with a women and told her id pay in a week and she said no problem darling! Youll just have a late fee! Great I said. I went to pay expected the late fee and it said my unit was going up for auction if I didn't pay asap! I called to find out they cut my lock as well! So I payed two months in advance one time late by two weeks and I got a cut lock and threatened for my things Togo to auction! After all the while speaking to someone letting them know I would be late cause I thought I payed three months in advance. Packing my things and leaving. Never will use this company again.

Angel is a very nice person. Great customer service. She explained everything and gave me great advice on how to keep my property safe and moisture free. Thanks Angel

This is our second time renting a storage unit from Public Storage at 2363 Ashley River in Charleston, SC. We came back to this location as our first experience was very good. This time our experience was even better! The office was much more organized (supplies are neatly stacked and positioned) and the temperature controlled building was very clean. LeAnne assisted us and was extremely professional, and very knowledgeable of the property. She completed our paperwork in an expeditious manner, while at the same thoroughly explaining our agreement. Hopefully this review will help others make a good storage decision.

You walk into the door and the two sweet ladies at the front desk, especially Leanne, are very welcoming! They were so very helpful and kind, I recommend anyone that is needing a storage unit to come visit them off of Ashley River Road.

So I cant say enough about how happy I was about my experience when visiting this location and signing up for a new unit. Angel was my point person and she couldn't have been more helpful. She assited us in finding the right space for our needs and walked us through the process and facilities. The site is very well maintained and is super clean. Well lit. Good security. Air conditioned units available. Elevator. I would highly recommend....and do yourself a favor and ask for Angel.

Staff were super friendly and professional. Facility was extremely flexible with move in date especially with my military move of household goods. I received friendly reminders as well as a notice I didn’t lock my unit properly. Maria and other ladies were awesome! Thanks for making the process stress free during a stressful time!

Safe well lighted. Reliable

Friendly, courteous staff and a seamless application process. Have been waiting for a spot here for some time and I was not disappointed. Great rental experience all the way through especially sharing the boating stories.

Helped me unstick my unit after back surgery.

Had a pleasant experience today. The ladies are so nice and they explained everything in detail. Will recommend!

Laurie was very friendly, informative, and accommodative. She made sure she explained in detail all the perks and also looked out for safety. I’ll always recommend public storage and this location.

Awesome !

awesome

Great folks to work with. Clean and neat facilities

Leanne is sweet as pie. So helpful and informative. Made this moving less stressful. Please if you need as storage unit i highly recommend this place. Ask for Leanne she is the best.

Fair price, friendly staff, good music. Thanks LeAnne!

Prices keep going up. Same unit other places is 20-30$ cheaper

The ladies in the front office are very friendly and funny; Angel made the rental process easy and fast! The campus and units are very clean. The prices are very reasonable and the location is well lit and secure.

Ladies are very sweet and quick to get you situated with your storage needs.

Great people!

April is horribly mean

Very sweet, friendly, & helpful associates! Kept me smiling and laughing the whole time!

I recently stored here for about 2 weeks, Angel is a great property manager!

Love

They are very nice and thoughtful. Angel especially. She called and told me that if I am willing, we could change spots and save over half my monthly bill. Highly recommend

People were very friendly and helpful. Unit was very clean, and location was great. Much thanks to Ulanda and Angel.

Angel was a pleasure to work with! Highly recommended!

Very clean property, friendly staff. Ready to work with you at the second the door opens for the day. Angel is awesome!!!

Just rented storage for our enclosed trailer, inexpensive, very secure and clean and the friendliest help from Leann and Krystal!!

We’ve been using this Public Storage for a little over a year. Angel and the rest of the staff there are always friendly and helpful. They go above and beyond for their customers!

After traveling for 2 and an half days, we arrived and the storage unit that i had reserved was taken. So i was upgraded to a bigger size unit with the same price. The setup process with Dee was easy and fast. I highly recommend this place. Thank You Public Storage on Ashley River Road!!!

Excellent Customer Service. Clean Units. Knowledgeable staff. Dee was amazing and had me in and out quickly and efficiently.

I had a wonderful experience at Public Storage. Angel and Linda are awesome. They helped to find the right storage unit that I needed. They were very helpful. They are both very customer friendly.

Angel was great and all staff very friendly. Thank you all for taking great care of us over the years.

Great price. Great service.

Angel was so nice helping out to get a bigger unit... I will really recommend her to anyone

The new staff is nothing like the old staff that were there they're not friendlyand they act as if they couldn't care less really they have your business or not I'm not happy with them

Dee was so helpful very friendly I loved my experience.

Dee was wonderful in every way...she was very helpful and made the process easy...thanks!

Angel made the process of renting a unit easy and enjoyable. The prices are better than the other storage units in the area. The staff is friendly and helpful.

I got a storage unit last weekend. I was very happy with the prices for the indoor units and received great service. Linda was a tremendous help and answered all of my questions. She made the process seamless.

The very helpful staff member Yolanda was knowledgeable about size recommendations and price. The sign in process went fast. Would definitely use Public Storage again if the need arises.

Great service

We have been customers since 2011. The staff has been wonderful

Great staff and very reasonable prices!

Safe place to stotage

I had the best best experience at this location. Isaiah made me feel very welcomed and walked us through what we needed to know! Excellent service! Thanks Isaiah!

Linda at the Front Office was friendly, helpful and very knowledgeable. She had us ready to move in within 10 minutes, including setting up monthly AutoPay. This location has very good prices for this area. Thanks, Linda

I want to than the entire crew: Linda, Angel, Krystal and Wayne for making our move from PA less stressful. Everyone went above and beyond to hold a unit and explain all the benefits to us! I would recommend Public Storage to anyone looking for a place to store their things!

Attendant Linda did an excellent job in serving me. I really appreciated it. Thanks Linda!

Angel and Linda have been very helpful during my stay.

Excellent customer service

The ladies at thus location were knowledgeable and very helpful. I'd recommend this location for anyone looking for storage.

Great team helping me out in the office were very accommodating to help me get in the best unit fit possible for me! Absolutely recommend!

Awesome staff and very clean location

Wayne was fantastic

Angel and linda I have been knowing them for several years doing business with them at public storage facilities on samrittenburg Blvd in charleston, South carolina. They are very passionate about there job and a great asset to the company. Keep up the good work.

I would like to start by saying the facility and staff were great. Nothing negative happened during the time I rented the unit. they Even we’re super nice and hooked me up when I forgot to close out before the end of the month. I was suppose to get charged for a full month, but were super nice and didn’t charge me. Really appreciate it guys. That’s how you keep clients.

Interesting

Amber and Linda were very helpful and knowledgeable. Great experience!

Nice place to store. And the employees are super nice.

Excellent experience with Linda and Angel! Very helpful and nice

Friendly staff

I have two units rented there and they are always asking how am I doing personally. Anything you need and they don't have it, they will offer information about other businesses nearest them that may have what you need. Great People to work with 🤗🤗🤗🤗

Extremely friendly and professional team. Excellent customer service and registration process. Ulanda was so helpful, and made sure I got exactly what I needed. Good convenient location.Thanks to all of the girls at Public Storage.

10 stars for angel and ulanda. They was wonderful and recommend this place highly

OM Goodness Angel truly lives up to her name. She's is a professional but more importantly, she's an #AWESOMEHUMAN!

I love it.thanks to angel the manager! She is very awesome! People's person for sure!!!!!

Property is large and clean. Staff is Pleasant. Web site and 1800# are misleading. I was under the impression I was paying $1.00 for the first month plus admin fee. ($25) Not true. NO mention of mandatory rental insurance. I end up paying $98.50 for my first month. PLUS my contract says I will pay $119 a month and on line states $105.

Speedy service and easy

Gate hours are from 6am-9pm. Not the usual 24 hours like others. Facility is clean, 2 trolleys available for use, 1 elevator. Customer service is friendly and helpful.

I recently got a storage unit and am impressed by their service. My unit is a 3' x 4' unit and I was able to store several large tubs and miscellaneous items without issue. The staff member I worked with, Angel, was extremely friendly and efficient. Important note: when you get a storage unit, you'll need to pay a few dollars each month for property insurance. The options available were $11, $13, and $15, depending on how valuable your property is. My 3' x 4' unit was marketed at $20/month but with the insurance it came to $31/month. I'm sure most or all storage companies have an insurance requirement (it could even be a law), but it's just something to be aware of before you go in. Even at $31/month, the price was still amazing, especially given the location. Highly recommend!

Awesome customer service! Helped with last minute need for storage and at a great price!

The staff is always so friendly and helpful. I always feel like my stuff is very secure here.

Amber was very straightforward with the price and went over everything very thoroughly and answered all the questions I had, would definitely recommend talking to her if you can!

Amber was super friendly and down to earth! I didn’t feel pressured about anything, would definitely recommend!

Amber and Jenn gave me EXCELLENT service. I was a bit unsure exactly what I needed for the items I needed to store, but they guided me to the right decision, without any pressure or “it’s all about us” attitude. Highly recommended and will always bring my business to them because of this experience.

Amber and Jenn provided exceptional customer service. They were very knowledgeable and friendly.

Jenna and Amber were very friendly and met all my needs with finding a unit. No beating around the bush

Jenna and Amber were awesome. They answered all my questions in a courteous manner. Facility was clean and organized. Highly recommend

Jenna and Amber are awesome!! We are excited to have gotten a great deal! Very friendly!

My experience was amazing! Jenna was a great help really knows awesome customer service.

Both Jenna and Tracy go the extra mile in making sure that the storage accommodations meet your needs and make the process of renting easy. On my last visit, I had questions about how to store certain items and Jenna Shantie went with me to my unit to give tips and pointers. All very helpful!

Tonya and Linda were very friendly and helpful! They made sure that I had all the information I needed to select the best unit for me!

Linda and Angel are fantastic!! We needed a place to store our new boat as our apartment complex wouldn't even allow us to keep it there over night. We called to see if they had a spot, they did but it was 20 minutes to closing...Linda said she understood our situation and would wait for us to get there. WOW in this day to have someone say they'd stay and help you out it was amazing. We got there at 10 minutes to closing, they divided and got us registered, in a spot and secured in record time. The grounds a re very clean and the gates are in great working order. We can't say enough about the level of service and kindness that Linda and Angel extended to us and continue to do every time we are in the office. I'm this day and time they are true superstars.

Tracy and Jenn provided exceptional customer service. They were friendly and professional throughout the entire visit. I highly recommend using Public Storage. They will also look for the specials, so that you get the best price. They deserve 10 stars!

My stuff is still there I want to take it out and take it to my biggest mansion

Jen and Cassie helped us today and were absolutely awesome! Rate was exactly what was advertised online and they were totally helpful! Awesome staff made us feel very welcome!

Great customer service!

The facilities themselves are fine--no better or worse than other comparably priced storage units. The customer service has room to improve, but management was quick to respond and make things right when we had an issue. Most recently, when we had planned to move out, we were not able to get all of our items out until the first of the month. When we were told that they were unable to prorate our rent, we spoke to two different employees and told them both that we would keep our unit for the rest of the month, rather than pay a full months rent to use it for just one day. When we came back to place an item in the unit later that same day, we found our access code had been disabled. When we asked those employees why our account had been closed, they claimed to have no memory of the earlier conversation. I was pleased that when I reached out to Tanya, the regional manager, who was very apologetic and did everything she could to make the situation right.

The grounds are Very secure and clean. The workers are extra nice. Dawn and Cheri went out of their way to make things work out in my favor. Thanks, y'all.

Great Location and Awesome Staff! Tracy and Jenn were awesome, efficient and friendly. The unit was easily accessible in a big moving truck.

Customer service is always excellent and the price is great!

Nice clean, secure facility, good staff. Was a day late picking up my boat due to snowstorm and they waved all fees.

After pricing out storages this location seemed to be the one! Convenient location and price isn't bad. I was helped by Tracy and Jen. They were helpful, friendly and nice. Everything was explained thoroughly and yes I didn't expect to pay for a "special" lock. But that's a draw back from doing things on the internet. Overall I was happy with customer service and the price is great for the space!

The grounds are nice, always clean and easy to get around. The personnel are very good kind people and also easy to work with. Dawn and Cheri are always pleasant & helpful with an up attitude as is Tracy and Jenn.

Tracey was helpful and informative. Simple enough to move in and get rolling.

Jennifer and Tracy helped me tremendously when trying to decide on my storage needs.

Great customer service Jenn and Tracy were really awesome!

It is obvious to me that Tracy and Jennifer are incredible assets to Public Storage. Thanks for helping me with professionalism and courtesy

Great customer service and GREAT sense of humor

Price hike with no changes to the unit or property. I don't recommend It .

They don't tell you about the key fee that you only can get there. They also tell you the day to pay, you pay that day, and they say you had until that day, and you needed to pay the day before. Horrible business

I pay over $115 dollars to park my truck here and it was vandalized.(tires slashed/battery cables cut) The staff proceeded to let me know that the camera system and gate have been down for the past few months. Then the general manager told me to go to hell and it wasn’t her problem. I was out 1000 in tires and I still expected to pay the bill.

Do not store anything here in cardboard boxes. Moisture comes up through the concrete floors and ruins everything. My rent started out at $84 a month but increased to $120 in the course of a year. Now that I’ve emptied my unit, I’ve realized that $1,000 worth of stuff was ruined in that time period. They also changed the locks without any warning and locked me out of my unit until I could come during business hours to get the new key. Don’t waste your time or money with this dump.

I've used this storage facility now for 2 years. I have an indoor unit but for a short time also had an outside unit. Compared to the prices of other local storage units in Charleston this one is the cheapest but that also comes with a few problems. The AC on my storage controlled unit has not worked properly several times over the years. Also I can't remember a time when the automatic doors on the inside units worked properly. You have to manually pull them open. The ceiling in my outside unit also had some water damage but luckily I was only storing things in that unit that could not be damaged. The front security gates seem to work and be locked most of the time. I'm giving 4 stars instead of 3 because I do like the staff here. They have always been very nice and helpful and I realize they are not in a position since this is a corporate company to always fix things on their own.

Tracy, Jem, & Tonya worked together as a team and were helpful and efficient, handling and explaining the paperwork and contact. The site seemed clean and neat.

Rude and over priced. Save your money by going to Ashley river.

Tracy, Jenna and Dawn were fantastic. Excellent customer service and registration process.

This place is just as sexy as ever. They'll take care of you. Sing a little to make these ladies blush. It's hard working these offices, sometimes.

Very convenient and specials are run occasionally. Clean facility with helpful staff.

Walking into the place I felt like I was home. Tracy was so helpful, and made sure I got exactly what I needed at the best price. The place is very secure, and the sign up process couldn't have been easier. My storage room is so big I can keep everything I need to store here. The access to the unit is the best part, I can get a big moving truck in and out with ease. Thanks to all of the girls at Public Storage.

Storage could flood and has an odor I wouldn't call unpleasant just odd.

Lee at Public Storage on Ashley River Road was an amazing help. She went above and beyond to make sure everything was working out for me.

Facility does NOT have working surveillance cameras and was broken into 4/19. Went back this morning to get remainder of my belongings and the gate was wide open. Do NOT use this facility!!!

The Public Storage is a great place. The stuff Tracy and Jenn are always very helpful and friendly. This is my sec time using this storage location and forward having great storage in the future.

Malika was amazing!...Her customer service repore scores a 10!...Great Assest to the PS team!

I just closed my account here upon my move but highly recommend this place. In my three year experience, the staff was always friendly and the facility was kept up really well. For the price and location, this space was very convenient and reasonable.

Their were awesome love the service💯😎

I have been looking to relocate and inquired about unit rentals etc...In a world where customer service has seem to have gone by the way side; it was refreshing to communicate with Paige. Paige went out of her way to answer every question I had and answered some that I haven't even thought of. I was treated with respect and didn't have to press 1 for English. I will continue to use Public Storage for my storage needs in the future. Their people, especially Paige, really seem to care about me and my needs and that is a service that I truly enjoy when conducting business.

Paige Bartlett was a real help. She was very detailed in her information about the rental. She answered all my need to know questions. I rent because of the great staff like Paige Bartlett that go above and beyond make us feel welcome.

This place with the new management was great.. can't ask for no better service.. thanks to them

Malika is great I came in and she was so nice an ready to help

Tracy and Jenn were very helpful. Great customer service. 6 stars!

Fantastic rental experience with a smile Tracy and Jen were both incredibly helpful got a great deal on a large unit. Friendly service and a great price

Fun experience and delightful property managers Tracy and Jenn. I will highly recommend this facility. Great price and easy sign up.... 😊

Tracy and Jenn are very good at what they do, they are very friendly and are very helpful. They make a great team.

Good rates

Pat did a great job.

Nice storage place but the roads are always not maintained... always something blowing around. need new paving

Tracy and Jenn were super helpful and friendly. This was my first time renting and they went out of there way to help me get the best unit I could have. Highly recommend you go here!!

raises rate every month.. go elsewhere

Friendly and sociable staff (Patrick was very knowledgeable and easy to deal with). Wide gate and wide lanes between rows of storage units, so large trucks are no problem. Ample supplies available for sale in the office if you need wrapping, boxes, blankets, etc.

Awesome staff, very helpful and friendly. Lost my keys and they were awesome in assisting to get the matter rectified. Way better than EXTRA SPACE

Great experience as a first time renter. All questions answered clearly and wasn't trying to be sold anything. Happy to be using this facility. Pat was great to work with and had me all setup very quickly.

It is so convenient to pay and the hours for working in your storage shed are also awesome. The office staff are very helpful and welcoming.

The girls inside are always helpful and extremely nice. Todd

Patrick was very helpful. He helped me above and beyond with his customer service. Business need more employees like him.

Because they are awesome helpful and always remind me to pay

Jen and Tracy were super nice.

Very Friendly Staff!! Awesome Place

Fantastic staff, wonderful and vary helpful. I could not be happier. Im grateful that i found a place i can trust with my belongings. Thank you.

Great customer service

Tracy And Jenn are so awesome. They heave the best customer service. I am always greeted with a smile. They always go above and beyond.

My family has used Public Storage for many years. Great staff and convenient location.

Great facility. Everything went smoothly during move in and the staff is very thorough in explaining everything. They absolutely provided 5 star service and above! Glad I selected them.

Awesome service! Tracy an Jen are wonderful and extremely helpful.

Linda and Melissa are wonderful. They are very helpful