Public Storage Self-Storage Units at 540 Knox Abbott Dr, Cayce, SC

My grandma asked me to leave a review for her shout out to Denise thank you for taking care of her

I have used Public Storage for years. They are the most helpful, genuinely nice people who love their jobs and it shows. Just recently, Katie who was workong at the Knotts Abbott location in Cayce, SC helped me with my stprage needs and even helped jump start my car when i really needed it and had had a very early flight. I am a customer for life!

I have rented 2 climate-controlled storage units at this location and have been extremely pleased with the service, support and value for our money. Denise, in particular, has gone above and beyond to help us choose the best units for our needs and everything we needed for an easy move-in and continued access. Not only has Denise been very professional, efficient, friendly and a pleasure to deal with, everyone we have spoken with at this location and on the phone has been very helpful and responsive. Very happy with our experience and highly recommend.

Always very caring and nice to me when I am in the office with questions or problems. Very helpful when I lost my key and had to get my lock taken off of my storage unit.

I work here and by far the best job i have ever had. Hope to retire from here.

The manager Denise was excellent.🤍 I’ve been to many different storage and Denise made this process smooth and was very informative and had my best interest at heart 💙thank you Denise !

I had a wonderful experience at this location. Denise was the one who helped me with everything. She helped me pick out the right unit and explained everything to me. She is the best.

Denise was wonderful and helpful

Service was excellent. Denise was the at handling all services and made everything so user friendly

Tina was excellent and professional!

Denise was very helpful with getting me access to a new unit. She showed me my options and helped set it up right there at the location. I certainly appreciate her passion and commitment to finding me something right then and there.

Thanks for your help Denise. You are wonderful!!!!!

I stopped by public storage to ask about moving material and Denise was very helpful to help me figure out exactly what I needed and how much it will cost. I ended up purchasing exactly what I needed. Thank you Miss Denise. My mom it's going to be so happy

Excellent service. Always helpful.

Was a super easy process that had me in and out quickly

I love my what I do. I have a great job. And I am thankful everyday for what I am able to help people with

I have had a great experience at this location! Denise was very personable and helpful through the whole process. She made sure to answer any questions I had and helped find the best unit for my storage needs! Overall a wonderful experience. I will definitely be back if I need a storage unit again and would recommend this location to others!

Had such a great experience here! So happy with the service! Very clean property and very nice management! Definitely recommend!

I’ve had a space here for 2 years. Folks are friendly and helpful. I’ve never had any issues with bugs, rodents, etc. Highly recommend!!!

The staff is very friendly and helpful. Any time that we have questions or concerns, the manager responds quickly.

Denise is super helpful! She makes sure that my storage unit is secure.

The staff here is very friendly and helpful. Katie and Denise were the ones who helped me. They explained everything very well to me and walked me through everything. I feel very comfortable leaving my personal stuff here. If I ever need a storage unit again I would come back. 10/10 recommend!

Great staff. The lady’s who work here are very helpful. When I left I had no questions or worries about anything!

Denise was so lovely to work with. Great customer service and overall very kind!

Denise was so very helpful, and went beyond to assist me!!

Ms. Denise was so kind and helpful to my family and I . Her customer service was outstanding !

This reviews is for Denise for being one of the best trainers, for any job I’ve ever had and welcome back you are one of our most favorite employees

Denise is awesome, friendly, always happy even at the worst of times. I totally recommend this property for all your storage needs.

This reviews is for Denise for being one of the best trainers, for any job I’ve ever had and welcome back you are one of our most favorite employees

Outstanding service and kindness from Denise!!!!!

Cat was very helpful switching my units for me. Everything was smooth and she was super kind and answered all my questions

Denise was so helpful and sweet. Thanks for all your help!

Denise was amazing and she went above and beyond to make my move the best !

Denise was great today and well respected

Denise and Sierra were a great help. They were very personable, helpful and efficient with getting me set up in a timely manner. I highly recommend their service.

Denise is by far the kindest woman i have ever met! It sucks having to leave my stuff in a storage building but i feel safe and comfortable knowing she’s the one keeping my stuff safe.

Helped my friends daughter move her stuff into one of these units. Clean, friendly, great experience all the way around. Thank you Denise!

Wow, Denise was so nice and helpful. She knew the other renters by name, was so personable. I felt like we could have hugged at the end haha The Property was clean and I feel great about storing my belongings here.

Nice and friendly. Very helpful. It was a joy working with Tiffny

Denise was so helpful! With me being a newbie having never had a storage unit before she was very patient and explained the procedures and was able to answer any question that I had! Couldn’t ask for better customer service! She is also very lovely to talk to!

I absolutely loved the warm welcome I received from Denise! She was very helpful and kind! Plus this was the cleanest public storage I have ever rented! If I could give her a million stars I would!

We recently moved out of this facility, and wanted to give a shout out to Denise and Tiffany for excellent customer service. They both were extremely helpful and kind.

Thank you Ms Tasha, Ms Deidra and Ms Denise. These Ladies all have wonderful customer service skills and went over and above to assist me with my rental experience on a Sunday.....

Very good service

Denise is always a pleasure to work with

I was given outstanding service with the help of the manager Carlos helping me secure and sign up for a storage unit today. He was thorough and friendly. He worked swiftly to get me signed up and out of there to start my move in on this date. He is definitely an outstanding customer service person and accent to this company. I will suggest Public Storage to family and friends.

Just wanted to praise Denise for her outstanding customer service at this location. There has been many times that she has went out of her way to help us. She has even interrupted her own lunch time to assist us. She is definitely an asset to your business. Thank you Denise. Your kindness and service has not gone unnoticed!

Erin made a difficult time so much easier. Thanks for all your help!!!

I enjoy going there to same lady she is so nice

Very safe and clean storage facility. I always love talking with Denise. She is very helpful. They also have packing materials for sale at a great value.

Carlos was the best!! This is my first time renting a storage unit and he explained everything well, showed me the unit, walked me out to the unit, showed me how the keys work and having him help me allowed for a seamless process. Thanks!

Very helpful and informative!

Denise is the best! She helped me find the perfect storage, even when her location was full. She went above and beyond to meet the needs of her customer; and she was a delight to converse with.

Denise was amazing! Didn’t have anything available at the Knox Abbott location but she went out of her way to find us a unit and get it reserved at another nearby location. Highly recommend!

I went to the public storage on Knox Abbott and I was welcomed by this fantastic lady aka ms. Denise.

Mr. Ty gave good customer service, very friendly & nice. Was a great help!

Denise is very nice. She answered every question I asked and had a nice attitude. Prices are reasonable and it’s always clean

I had the wonderful experience with Denise after having a long stressful day. She is always helpful and went the extra mile to help me. Thank you so much. Your kindness is appreciated

Jacqueline went above and beyond to help me handle a situation with a storage unit that my son had rented and was no longer able to pay for. Thank you Jacqueline, all businesses need someone like you and Public Storage is very fortunate to have you. 🙂

Denise was so nice & hospitable. Every time I’ve called and needed help she goes above and beyond providing the best customer service ……thanks Denise

Thank you Ms Lori for being the joyful sunny highlight of my Sunday afternoon in peaceful Cayce, South Carolina.

Denise was so sweet and helpful when my lock got stuck, and was eager to help me get it fixed right away! Great service!

Storage unit had stains and a bug nest on the wall. Unit I purchased was never checked prior to me arriving forcing me to purchase the next size up. And your staff was high when I arrived. Poor service and poor business. Would not recommend to anyone with any form of decency

Denise is so nice and helpful and I wish she was at my location on Orchard Dr.

Very positive experience. Denise was very helpful with the initial storage rental. She described the location and was able to accommodate us with a very large unit for a large household of furnishings.

Ty was very professional and knowledgeable. Excellent service and very courteous. Enjoyed doing business with him.

Lori has been great and very helpful with us getting the right type of storage unit we need. When we had an issue with one storage she quickly found a resolution. We have stopped by 3 times now and every time she has greeted my father and I and made sure we got what we needed and what we didn't need. Thanks Lori!!!

Great customer service, Laurie was awesome

I came in to inquire about renting a storage space and Lori was extremely helpful and friendly. She showed me many different sized units and helped me to decide which one would best fit my needs. I will definitely be back to rent a space when we are ready. Thank you for the great service.

Ty was such a big help, very knowledgeable and charismatic!!! Great customer service!!!!

So I had to leave a review for this storage facility. There’s a great informative little dude think by the name Ty. He provided all the information I needed before I had to ask. I’ve been to other storage places where I was the one knowing more then they should have to provide key information needed.

Ty was extremely helpful securing the perfect size unit for my husband and I. We have had several storage units in three different states over the years and this location and customer service is by far the best. Thank you Ty and the Knox Abbot location.

Me and my wife came in to inquire about renting a unit and lori was very helpful and friendly she provided us with all of the information we needed and we will definitely be renting from public storage when we make our move.we appreciated the service

I walked in, Lori was very welcoming and respectful and my process was quick and easy. I highly recommend public storage just because of her friendly costumer service.

I was out here on vacation and ended up helping my cousin I came in and Lori was fantastic she answered all our questions the service was fast and excellent if I were to move out here I would definitely be coming here I highly recommend asking for Lori she is the best!

I called for information on a unit as a new customer coming out of state. And I must say I just wanted to take the time out of my day to say a big thank you the employee by the name of Lori.! She was extremely professional very informative. I had a family member visit the site as well and a gentleman I believe his name was Ty my cousin said that helped him by showing so I could get a more visual on what the place looks like. And stated how kind Lori and Ty were and how clean the unit was. Thank you guys for being professional and so informative and I will forever recommend this location to friends and family.

Lori greeted me with a smile and I was very impressed with how quick and smoothly the process went. The environment was very friendly and clean. Highly recommended place. Thank you for having such a great and friendly crew.

I came in and was pleasantly greeted by Lori. She was extremely helpful by showing me a available units and helping me find what I needed to store my items. Her and Denise are very friendly and I will definitely recommend public storage to anyone who needs it. Thank you both.

My husband and I went in to order a storage unit , and we received fast friendly service from Lori and Denise. Highly recommend this place

Awesome service, Denise and Lori are very friendly and professional. Very knowledgeable and helpful. Highly recommended.

Just letting you know I was met with fast service and friendly faces It was very easy to rent and obtain my storage unit . Lori and Denise And staff were very helpful thank you again

Came to Public Storage just looking for a unit for a week, Lori greeted me at the door and walked me through various units to make sure I found the perfect unit for my belongings. Everyone was so nice ans helpful throughout this process, so glad this process was seamless and fast. Amazing service and great welcoming personality, so glad to be a returning customer!! Amazing service

Nice workers. The service is great. Helped me a lot during my moving out period. The storage is clean and well organized

Had a great experience storing my son's college furniture over the summer. Denise was responsive and helpful, and when we realized we had way too much stuff for the unit we rented, the transfer to a larger unit was smooth and easy!

Denise was wonderful and made me feel better about getting a storage unit. She was extremely helpful and made the overall experience so much better!

Had 0 problems in the year and change that we had our unit. Service was great, and prices were similar to other storage units of the same size. No complaints here. It was super convenient for me.

Denise Fry is a absolutely incredible property manager. Extremely helpful and beyond friendly! 10/10 recommend!

Denise is awesome! She helped me set everything up and it all went very smoothly. She is super helpful and sweet, great experience overall

Love the service here! Miss Denise is awesome!

I needed info on a storage unit and Denise was extremely helpful. Thanks for all your help

Denise was very helpful when i requested information on a storage unit. Would recommend 100%

My wife and I were looking for a storage unit and Denise was the most helpful and kind person we have ever dealt with.

I understand inflation. However we just got notification that our $96/m rate was going up to $121 in less than 1 month. They raise the rates every year -- which is understandable.... but just look at the numbers. Our rate for 2018 was $73. Our rate in 2019 was $88. Our rate in 2020 was $96. And now we're looking at $121. That's a 40% price increase over 4 years. 20% of that in just this last year! This is absolutely ridiculous. As of this writing, we've confirmed a new company that is far less than this outrageous price for a facility that can't fix their gates, or when they do they get rammed by cars. I've never felt that my belongings were 'safe' in that environment anyway -- Oh, and the new place?... HVAC for less than I was paying two years ago. Public Storage, shame on you.

Denise was amazing and super friendly! Absolutely accommodated all my needs! Also, there was a new girl who was on her 3rd day and was amazingly nice as well! This location has great service and is creating a wonderful business culture!!!

Diedra present excellent customer service. She was very knowledgeable about the things that best firs my needs. I will recommend her to my family and friends for this location. Great job!!

Liz is wonderful!! Very professional and thoroughly explained everything I needed to know! She a great asset to Public Storage company! She deserves a raise!

Nice new storage facility. Onsite maintenance tenants

Nice and friendly atmosphere everytime I come in or have a question. Diedra always have a smile on her face not afraid of hard work. I know dealing with customers service can be a headache but she handled it like champ very professional still with a smile on her. Will recommend😇

I went to this facility and was welcomed by ms. diedra and mr. randy. They were so welcoming and the facility was nice and clean. I would recommend people coming to see them.

Randy and Deidra have been super helpful with any questions I have about my account I definitely recommend renting here.

Great experience here! Ms Debbie answered all my questions and made me feel really comfortable about renting here! The spaces are very clean, I have no concerns about leaving my things here.

Awesome experience here! Diedra and Debbie provided great customer service! They answered all my questions and made everything so easy! I will be recommending this place to anyone who needs storage! Very clean!

Very Clean property customer service wonderful Debbie and Diedra answer all my question I had about the space will tell family and friends rent there😇

It didn't take very long to rent a 10x10 unit. Just the right size that I needed. Debbie and Diedra were very helpful in helping me with my needs. They were very nice and pleasant. All of my questions were answered and I was in and out in no time. My unit was very clean when I inspected it. The whole place is fenced in and the security is great. If you need a nice, clean unit then try this location. You can't go wrong.

Debbie and Fiesta were extremely helpful and knowledgeable!

5 star customer service,Debbie is the best.

I was driving through the neighborhood and needed some boxes because I am in the middle of moving my things. I stopped at public storage and Deidra was able to help me get the perfect sized boxes and other tools that I needed for my move . She also told me if I didn’t use the boxes before 30 days that I could return the boxes . Thank deidra for all of your help !!

Great experience! Stopped in today with a few questions about box sizes because this location was convenient to where I was. Diedra and Debbie answered all my questions and even gave me some suggestions.

Came from Texas looking for a storage space. I found this location online. The staff on duty Diedra was amazing. My second time in Columbia. She was able to direct me to places to eat and shop.

I am about to sell my house and wanted to price out storage incase my new place isn't ready. Diedra was great. She told me what size storage I would need. I will definitely come back to rent when my house is listed.

I came to this Location looking to rent a storage. Diedra was Awesome with Answering all my questions and showing me around. This is a great place if your looking for a storage unit 👍

Absolutely amazing place. Melody was super helpful and very informative. Would definitely recommend this place to anyone needing a storage unit!

Celie and Dedra were SUPER HELPFUL and gave me a clean storage space for an excellent rate! I would highly recommend utilizing their services.

This is a great place to rent storage. Cecelia helped me and answered all questions very professionally. I've rented units before but was disappointed with rates or service not good, but I am very happy with Public Storage on Knox Abbot.

Clean

Ms. Cecelia did awesome job. She was very helpful

Cecelia was great help with our move in. This is a very convenient location for anyone in Cayce or downtown Columbia. Highly recommend.

I came here to rent a storage while I was moving and Randy helped me so much. He asked me what I was looking for I had no idea but he help me select the perfect storage space for my things. He was so friendly and sweet. If you go here please go to Randy he’s awesome he listens to your needs and make sure that you are comfortable with your space. Thank you Randy for your help.

Randy was very helpful and knowledgeable and made the process quick and easy.

Came in to rent a storage unit in a torrential downpour. Ms. Cecelia was great help and didnt mind getting soaked while showing us the property and even going out in the rain to let our uhaul in the gate so I didnt have to. Glad we chose Public Storage.

I came in to rent a storage unit on a Saturday morning and it was packed. One person, Randy, was in there running the show and he did such an awesome job. He made every customer feel taken care of as efficiently as possible and was so kind!! I will definitely be using this location again. Thanks Randy!!!

Make sure you keep up with your payments cause they will cut the lock an you'll have to buy another. I'm never messing with them ever again I'm only dealing with people who want cut your lock.

Randy was very kind and took the time to explain evey detail. Such a kind and lovely person inside and out.

Fine to rent for a few months, but not a good idea for long term rental. I have had a unit for just over a year. My rent increased by 20% after the first six months. I called the office to ask about the increase and understand if this is something I should expect regularly going forward. They assured me this was an increase after the introductory offer and I shouldn’t expect any increases for a while. I was completely comfortable with that logic. I asked if I should expect another increase in six months and I was told no. I just received my second increase starting in December. This is about a 12% increase from my current rent. Overall I’ve seen an increase of 34%. I’m going to crunch some numbers and look into moving to a facility that has a more transparent pricing policy.

Randy gave great service made the process quick and easy.

Bobbi Great service!

Sharona was very helpful, courteous and very professional!

Love my new space and it's in the perfect location! Randy was very helpful, got me in and out of there! Thank you Randy and the public storage team!!

Adraine was very helpful and knowledgable about the space and she has outstanding customer service

I choose public storage today, and with satisfying help from Randy my first time visit was pleasant. Thank you so much.

Staff very friendly and made the process very easy. Convenient location.

Tricia was great to work with at knox Abbott store. She thoroughly explained everything to us and helped us purchase the right size unit and boxes for moving there should be more people like her keep up the good work.

My experience at this location was extremely good and welcoming. The manager onsite that assisted me was Tricia and she was very professional and nice to my family . Overall the property was very clean and neat.

Tricia was very friendly and helpful. I appreciate how much she cared about making our experience as nice as possible

Went in to make a payment for a friend. Tricia was very kind and helpful. Definitely will come back. ♥️

The staff was so sweet and made the process incredibly easy! So grateful for such a clean and organized environment. All of my questions were also addressed in a timely and professional manner, it made renting the unit a breeze. This place is perfect for college students.

Tricia was extremely helpful and friendly. She stayed after hours to make sure our unit was exactly what we needed and even waited to check on us and made sure our locks worked properly. She made a long, tiring day a bit more pleasant.

I was helping out my best friend move her stuff over the weekend and Tricia was so nice in helping us out. She came to check on us and provided water for us since it is the summer. Thanks again Tricia!!! :)

Tricia was a load of help and was able to provide helpful moving and packing tips! Thanks Tricia. I will definitely recommend you fir your customer service.

Tricia was thorough and made me feel like a valued customer!! Excellent Experience...

Today I worked with two ladies - Lia and Diamond if I’m not mistaken were these ladies names! Super nice, super helpful, and answered any questions I had. It was a quick and easy process and was in and out within no time! Thanks so much for your help ladies and keep up the good work!! - Lauren C.

Lea was Totally amazing ,and helped out in everyway she could!!! Public Storage Knox Abbott!!!!!!!! Ask for LEA!!!!

They were there when we needed them, but my rent came due on the 3rd of this month and I will have my things out on the 7th of this month. There is no prorated amount for the month and the lock you have to purchase you don't turn back in and it can't be used on anything else. It's all in the design. Not fair.

Wonderful experience, quick and easy. Really nice and patient employee.

Rebecca did a excellent Job very helpful and knowledgeable explaining the process. Thank you !

Great service! Randy was very helpful and so friendly. I highly recommend this easy access storage!!

If you are considering Public Storage, go elsewhere for your storage needs. I went to their location on Knox Abbott in Cayce SC told them I was in temporary housing waiting for my home to be completed. I needed storage for two months however there was a possibility that instead I might have to go into the following month (3rd month) by a day or two and Travis told me that would not be a problem as since I was letting him know up front they would prorate the bill. As life works I checked out of the unit April 2nd (two days after end of March) and not only did they refuse to honor those words, the manager wouldn’t even discuss it with me, neither would Bill the regional manager. Instead they turned the full month invoice due over to collection. They do not stand behind what they tell you and will tell you anything to get you to use their storage. GO Elsewhere for storage needs!

Tricia was very helpful and efficient! She walked us through everything we needed to know and showed us around the property. Thanks Tricia for making our first rental storage unit experience a great one!

I came in today to purchase a unit Rebecca did an awesome job love it here.

I recommend this location for storage it’s clean and the team was amazing!

This Public Stroage was super helpful and convenient. It's right across from my workplace that's undergoing some renovations, so this was wicked convenient to store things for the summer. Additionally, Tricia was super helpful while working on a holiday no less! Overall, easily a 5 star experience.

Tricia was fantastic to work with! Excellent customer service and clean facility.

Tova was great. Very helpful, would definitely recommend

Randy was very helpful in the whole process!

Randy was very polite and personable when I entered the store today, and made the experience quick and easy!

As soon as I was putting a storage on hold online (And accidentally GPS an wrong place), Tricia called to make sure everything was fine and helped me out all the way till the right storage was found for me that day. Tricia was a very nice and friendly person and for her second customer she filed she did an awesome job. The store was very clean and nothing odd stooded out to me. Keep up the good work!

Tricia did a great job of showing me the space and explaining the whole procedure to me. Also had some really great conversations!!!

Tova and crew were fantastic. They will have our business from now on. Highly reccommend this safe location.

Nice and clean. Thanks to Randy.

Had an excellent experience here!! Tova was so nice and friendly and made sure I was getting the best available options!!

Tova and Randy was very hopeful and understanding. Easy process!! Will tell friends and family best place to rent!!

Great service! Tova and Randy were amazing and super helpful.

Friendly staff, very knowledgeable and helped us get the best deal. Highly recommend and right down the road for USC. Perfect for moving in and out of dorms.

This is one of the most nicely kept storage facilities I have ever encountered. The staff are super friendly and helpful. Randy was especially courteous and answered every one of my questions.

Larrissa was great!

Randy got me all set up in a professional and friendly manner! The property and units are so nice and well-maintained!

I came to public storage looking for a place to put my goods for my college summer rental. Tova was very helpful for me and my needs. I will definitely use public storage when summer comes.

tova is so kind and friendly. Very nice ladies at this store.

Prompt, courteous service. Tova answered all my questions. Good explanations on the operation. Signed up for a unit.

I have two storage units at this location and it’s been such a relief to know our personal items and my store inventory are safe and secure here. The customer service from the gals in the office cannot be matched. They are not only friendly and professional, but they go above and beyond to troubleshoot any issues you’re having, and that kind of service is rare these days. Joselyn really saved the day when I made a billing error. I am so grateful she kept trying to find a solution that works for everyone despite it being my own user error. I hope this company values employees like her! Bobbie was also incredibly helpful and friendly; it’s a shame she’s not a regular at this site. I’ve never had a bad experience at this location and I would definitely recommend keeping your belongings here. Don’t risk going to another storage company that doesn’t have stellar service, rates, and reputation!

Randy was great!! , very informative and helpful. He is an asset to your company!

Very nice helpful and exactly what I expected

Tova went above and beyond for me today on my reservation .I ended up at the one down the street before closing time she stayed after hours to make sure I could still get my unit today. Over all i had great experience thanks to Tova!

Tova was very professional and answered any and all questions I had

Today I had the pleasure of encountering a very professional and courteous manager Tova at the Public Storage Facility on Knox Abbott . She assisted me in locating the perfect unit for my individual needs. I was extremely impressed with her knowledge and professionalism. I would refer my friend and coworkers here.

Tova was professional and was very helpful ..

Tova was courteous, polite, and very professional.

Tova did an awesome job and provided superb customer service. She is very welcoming and informing. Thanks for the great job Tova🤗

Love Tova she’s the greatest i truly recommend TOVA she’s very thorough To make sure you have everything you need the business is prefect

Tova was a wonder, stuff was safe and secure for 6 months

Tova was very patient, helpful and thorough. She made the experience easy and stress-free.

For my first experience with public storage it was GREAT!!!! For you all storage needs come see Tova!!!! SHE will be glad to assist you 😍😍😍😍

Great experience, Tova helped me out so much with making my move as pain free as possible. Highly recommend.

Great personality perfect customer service. Joselyn is also cute she need to holla at me 😍😊😘

It was a great storage expirence

I stopped in to your Cayce South Carolina location today.. I was greeted by the property manager Tova. She is very informative of her products and units. I'd like to thank her for taking the time to explain the packing products and about storage units...I have an upcoming move in January..I will be coming back to this location to store.

Went into this location with a friend and they were extremely helpful and friendly. Ms. Tova and associates answered all our questions. I would recommend them.

Great customer service 😊 thanks Larrissa

Tova and randy were wonderful and met our needs without any hassles

Tova was amazing!! She was friendly, knowledgeable and so customer service oriented. She really took all the time to go see the unit with me and even stood at the unit with me while I tried to figure out spacing. Even my company uses this storage facility! I would HIGHLY recommend this storage center, I have used other storage facilities in SC and Tova blows everyone out of the water. She needs a raise!!

We are preparing for a kitchen renovation and needed a place to box up everything in the kitchen cabinets and get it out of the way for several month. The location is just down the street and very easy to access. Tova, the manager there, was extremely helpful and made the process very pleasant. She took the trouble to show me an inside and outside unit and was professional and courteous during my visit. A+

Girl employee was very friendly amd helpful.

Best experience I’ve ever had with a storage company... thanks to Tova and Adriane. They stayed after 5pm to make sure I was taken care of and they were both very very friendly. Thank y’all show much!!!!

Amazing customer service from Tova and Adriane who stayed late to make sure we got a unit in time! They are the best!!!!

Witnessed exceptional customer service from Tova and Adriane!!

Great location. Process was smooth based on other storage experiences. Staff was courteous!

Came in today to ask about 5x5 and about some boxes. I don't need a unit until September but tova was very helpful and tried to get me to keep a space today but I really dont need it. She knew the answer to every question I had and I can't wait to see her come September

Tova was amazing and wonderfully efficient and knowledgeable!

Needed a unit quickly due to unexpected apartment issues. Very glad I chose this location Tova and Larrisa were in the office and were very helpful. In and out quickly and a positive experience.

Mrs. Tova and her associate (forgot her name :() were excellent to work with! They handled my request quickly and efficiently, and even provided much needed advice on protecting my furniture I will be storing in the unit from environmental damages (moisture, heat, etc). I highly recommend this public storage facility!

Mrs. Tova and Larrissa were very helpful as we rented our first storage unit! They made the process extremely easy and we highly recommend them!

Mrs. Tova is the best!! Public storage gave a great deal on a massive unit! She was so helpful, thank goodness I found this storage site!

Ms. Tova was extremely helpful throughout the entire process. The unit was clean. Highly recommended storage location!

Went for auction. Very nice people, easy to do business with. Clean units, good prices. Will go again!

Tova has been fabulous to work with!!

Very friendly and understanding thank you to tova and larriss

Great Service! LARRISSA IS AWESOME!!

I had a wonderful experience at this public storage place. The manager was very welcoming and friendly. I would recommend this storage spot for anyone!

They were quite nice when I went in person and did my paperwork, but they need to get it together in office, it’s ridiculous. I made a reservation for storage online, and received a phone call that I was unable to take at that moment. The voicemail stated they needed me to confirm. I called them back as soon as I was able (during their business hours, mind you) and no one answered. Left a detailed message confirming my reservation, and received no call back. Maybe 2 days later I got an email saying that if I did not call and confirm my reservation, it would be cancelled... so I call again during business hours.... STILL no one answers. I finally get a hold of them a day later and agree to come in the next day to do paperwork. Came in, did all the paperwork, paid for 2 months rent and also purchased the special lock that you need for your unit. I call them to ask a question about the lock I purchased, and they say they’re having phone troubles, and asked if they could take my number down. I told them the first 3 digits before they HUNG UP on me!!! For the money they charge the customer service and communication is extremely poor. Not worth the headache considering there are plenty of other options in the area.

This public storage and specifically Tova were super helpful with my move and made the entire process easy and simple. Delightful customer service!

Whitley was very nice and helpful. Great experience

I have to say they are very polite and helpful. Whitley was very nice and helpful as well.

She was perfect!! She was so friendly and gave me all the info i needed and info I might need in the future. I feel confident that my belonging will be in good hands. I left there with NO QUESTIONS.

Tova was a great help she was really knowledge and made the experience easy

Great place to store. Tova is extremely knowledgeable in her job.

Tova was very professional in our recent phone conversation. She calmed our nerves and settled our fears concerning storage horrors we have heard. This will be our storage place for the summer. Need more assets like her for your company.

I had an awesome experience with Tova. She was extremely patient and explained the storage rental process thoroughly! She deserves a reward or at least raise. Great customer service is difficult to find today but she aced it! Thanks Tova!

Tova was fantastic...Great customer service, and always smiling

Great people

Tova was Great! Gave us a great clean unit at a great price. Month to month no commitment requirements. Even have me a great deal on boxes.

Tova was awesome! customer service was phenominal!

Very nice place would recommend...the lady i spoke with her name was Tova ...she was very helpful and kind...very respectful

Jennifer was awesome to work with! The storage units are super clean and spacious!

Secure location.

Tova is an amazing customer service agent and such a kind person! She helped us multiple days in a row figure out how to move our goods into our unit, what size truck would fit, and all kinds of other minutia that really didn’t have to be part of her responsibility. We had such a great experience working with Tova that we have referred friends and family to this exact Public Storage because our interactions have been so positive, always with a helpful attitude and smile on her face!

To darn expensive. Can't wait to be able move my stuff. The staff is nice.

Tova was very helpful. Showed and told me all I needed to know to get the correct size unit.

The cute red head Tova was very helpful and nice when I came in to check on prices .

Great storage facility. Would highly recommend

Shea was awesome! So helpful and great at customer service. If you rent out be sure to talk to her. Made my experience pleasant and a breeze to get in a unit.

Tova was very informative and very patient with me this being my first time renting a storage. I would recommend anybody looking for a deal and a nice size storage to go see her and the crew on Knox Abbott drive in Cayce!!!

Got me a storage unit same day I called during busy season super helpful staff and clean facilities.

I just rented by unit today. Thank you Donna for all your help. This is a beautiful location and my unit is very clean.

I put my belongings in a storage building at the Cayce location. They were in there a total of 8 days, along with my brand new mattress set still wrapped in plastic! Awaiting for our new home to become available to move in. When we went to pick up my things, the mattress had been chewed threw by an animal of sorts. I immediately called the property manager and she was the least bit nice about it. No 'i'm so sorry' or anything helpful. She acted like this was somehow our fault. I contacted the insurance company that i paid for through Public Storage and they have expressed to me that the insurance I purchased does not cover 'varmen' damage, that it's a separate insurance. Which of course I was never informed nor offered this insurance because surely I would have purchased it. So renters beware. They have mice, lots of them. Get yourself the 'Varmen insurance' so you don't get screwed like we did.

Easy process, helpful staff, clean units

Jennifer is awesome. 'Nuff said.

It's okay, price keeps going up, and it's outdoor (so keep in ind the climate)

Great location, great service. Donna was super sweet and helpful. Will definitely use again if needed. :)

I was glad to not encounter any problems from the initial call right through to us putting our items in the storage unit. Everyone I spoke to was very courteous and helpful. Thanks for a trouble free experience.

Jasmin wasthe best experience that Ive ever had with storage. She made sure that my move in process was easy and stress free!

Jen was great!

The location is very clean and easily accessible. The manager, Donna, is very helpful and friendly. I highly recommend this location.

Jennifer was very helpful and the facility is very clean!! Very happy to be storing my things here

Jennifer was really helpful and quick process! Answered any questions I had!

Terrance was very helpful and explained everything I needed to know very well. Great service overall.

The service at this location is nothing short of fantastic, and my experience today was a perfect example. I had the pleasure of working with Terrance, and he was awesome. I didn't realize it at the time, but I walked in one minute before it was time for the office to close, and Terrance didn't mention anything of it. That's a very big deal to me because I've had jobs similar to his and I HATED when people came in right before closing. Terrance not only took care of everything I needed, he went above and beyond by helping me bring a few things to my car that I would have struggled to get in on my own. By this time, he should have been done with work 15 minutes ago but instead of trying to rush me out, he offered to help with anything else I needed. Some people may see this as just him doing his job, but that's not the case. Terrance could have easily taken my payment & closed down shop, but he chose to stick around to make sure I didn't need help with anything else. Again, this is just one example of the great service that is given every single day at this location, and they deserve recognition for what they do here. I promise you this: If every establishment, not just storage facilities, had employees like Terrance, there wouldn't be nearly as many negative reviews on this site. He exemplifies the reason that I choose to store my items at this location even though I live an hour away.

Terreance has given me great customer service

These people are GREAT! Will help with whatever you need. Knowledgeable & friendly! Call Donna if you need a storage facility.

Facility was super clean and very well laid out. Donna was terrific and provided the easiest signup ever. Super friendly and very helpful.

Great service from ms Donna. She made the moving issues I've been dealing smoother. Very clean property and good people.

Looking to move to Columbia area from NC. Spoke on phone and in person with Janey from Cayce location. She was very sweet and had a wide based knowledge of the techniques used in moving and storage. She is very personable and went above and beyond my expectations. If my job comes thru this is where I will be storing my belongings.

Jane was extremely professional and helpful. She went above and beyond to make sure that I had the exact storage unit that fit my needs. She delivered all of the necessary information with expertise and a GREAT sense of humor! Jane is obviously the type of manager that any company would be proud to have representing them! I highly recommend Public Storage on Knox Abbott Drive.

Though technically a "climate-controlled" storage unit (they keep the temp at 80 ℉ apparently), this is not what I expected after renting a true climate-controlled unit elsewhere for the same price. Mold still grows in SC at 80 ℉, especially when there is not adequate insulation, which is the issue with these units. The units are all ground-floor with little elevation, and there was evidence of flooding within our unit. Additionally, all units are connected to neighboring ones by several inches at the top, which means that if a neighbor bug-bombs, your stuff gets covered in it with no warning (I've had this happen in a comparable unit - the management says they will evict whoever did it, however, it's impossible to figure out who did it since the units are all connected, or when, so they can't really follow through on the eviction). Your money would be better spent to store your stuff at Extra Space Storage on Harbison, which is where we will be storing ours now. It is truly indoor, legitimately climate and humidity controlled, and very clean. You won't have to worry about water damage, mold, insects, or bug-bombs from neighboring units there, and the price is comparable. This Public Storage is extremely over-priced and advertised in a very misleading manner, so beware!

This is the 2nd yr i have stored in pubic storage and i will be back next year too. Great experience everything was made so simple and convenient for me. Ty so much to all the wonderful workers.

Kelli was very helpful and nice. Got through the paperwork super quick. Good experience.

This place is always clean. The staff is professional and helpful.

Very clean and welcoming facilities in cayce. I was very impressed with the knowledge of the staff. Very friendly and helpful but professional also. The manager on duty, Jane, made me feel valued as a customer. Never treated me like a bother or a burden when I came there from another location with my reservation. Highly recommended renting from this location.

I rented a 10 x 10 unit for 1yr. This location is always very clean & secure... The grounds & buildings are well maintained ... The agent, Jane was always helpful and courteous... I highly recommend Public Storage @ 540 Knox Abbott Dr. I would rent from them again. L. Busby

Jane was very helpful during my transfer to the bigger unit. She made me feel comfortable with the transaction from one unit to another. Thank you so much for all the ladies at that store. They are wonderful.

It was a clean place. The workers was very helpfull. Can't wait for my next vist. Thanks for all your help. Ms. Jane was a big help

I was very impressed by the way the manager conducted business when I stopped by to inquire about a storage. Jane answered every question I could think of and was very patient as I wrote the answers in my notebook. She never made me feel like I was a bother. I am not moving for a few months, but Jane has convinced me that public storage is the best choice.

Ladies were very helpful. Janey and Rachel were extremely knowledgeable. Great storage area and very clean

Jasmin and Jane was awesome! They got me straight with all my needs! I recommend this location to anyone who wants to make their moving process easy and fast!

Jasmin and Jane were wonderful. So welcoming and patient. They gave me the run around on everything. Very much appreciated!!😬

Jane is outstanding with customer service. She really goes above and beyond to help you get the very best unit for the money. She rode me around in the rain on the golf cart showing me different units to help me make a better decisions to suit my storage needs. Jane is an asset to this company and I would recommend her to anyone at anytime. Thank you Jane for such a wonderful experience during a stressful time.

Jane is so helpful. I was very satisfied.

Jasmin was very friendley and polite, answered all of our questions, would definitely recommend public storage to anyone looking to rent srorage.

Simae assisted us today. Clean and secure property with a great staff. Highly recommend!

Great service all summer. Will be back next year. Thank you for all the help.

Moved from Nashville area to W. Columbia and was unsure exactly what size unit(s) I would need. I arrived 10 minutes before closing and was able to reserve two units: a 10 x 20 climate controlled unit and a 10 x 10 outside unit. Naturally, neither the 15% off online discount nor the $1 first month rent applied!! I was able to fit everything in the 10 x 20 climate controlled unit, so when I returned the next day to cancel the 10 x 10, I was told I would have to pay the entire month's rent on BOTH units! So now I'm paying $152 (119 unit + 22 admin fee + 11 insurance) for a unit I'll NEVER use. I called the district manager (Bill) and asked him to look into this for me. I've called him 5 times, have left messages each time, and have yet to receive a call back (3 weeks have passed). Stay away from this company: their policies are ridiculous and their people don't communicate.

had to store for my son who goes to USC while he's out for the summer, the ladies there were very helpful and friendly.

Excellent customer service, would definitely refer others. Thank you...

Jane was very sweet and helpful. She guided me in the right direction to make my move smooth. Thank you for your kindness.

Came in for prices left with a sense of satisfaction. Great service and very knowledgeable staff. Service with a smile.

Came in to buy boxes and staff was very knowledgeable, friendly and helpful. Will be back.

the ladies at this location were great! not only did they help me find the perfect size to fit all my stuff, but they also helped me find some pretty good deals on packing supplies in the office. this is a one stop shop, they have everything you'd need to move. I highly recommend this location.

Jane was very helpful and friendly. very knowledgeable about products for sale.

I have gone to this property for merchandise. The employees at this store are awesome. You can tell they care about their customers.

I stopped in for prices for my mom and dad. Jane and Simae were both very helpful. Would recommend this property to all my friends and family.