Public Storage Self-Storage Units at 540 Knox Abbott Dr, Cayce, SC

Be advised. Recently this facility had its gate broken/malfunction and failed to notify patrons. Our trailer was stolen from the lot and we were advised that it was "not their responsibility to notify us that the gate was broken and therefore the facility was unsecured" Furthermore, it has been determined that the facility went unsecured for several weeks, the management or staff is not cooperating with our insurance nor the police who have tried numerous times to view camera footage. We are now out a motorcycle trailor with no way of recovering replacement value. I can only imagine this happened to others as the once full lot was virtually empty when we happened to discover ours gone on the day we went to use it. Beyond disappointed. You knew your facility was unsecure due to your malfunctioning gate yet did nothing to protect or notify customers nor help in the investigation. Casts suspicion as to why.

Tangie was so professional, friendly and very helpful. She answered all of my questions with ease. This was at the Knox Abbott location.

I had a pleasure of meeting Jovett she's very attentive and has a great personality overall I would highly recommend of you looking for a place to store go to public storage

Denise, the manager, is so friendly and welcoming. She made us feel welcome! Thank you Denise Rod

Beware! Update 08/31/2024 Another rate hike. $191 for an unconditioned 10x10. Update 11/13/2022 Again, a rate hike. Though it didn't just happen, my original rate about 3 years ago has almost doubled to the now current rate of $133/mo for a 10x10 unconditioned unit. I fully expect another one in the upcoming months, as this seems to be their method of operation. I'm sure it's all under the guise of "fair market value" too, and little can be done except be able to buy a home in this ridiculous market and move all my items there. At least I know that once I do, this ungodly payment will happily fit into my mortgage instead. Update 11/22/2021 Here's the thing. Within 4 months of renting a unit, they tried to increase my rate to $92, but after complaints, they lowered it into the $80 range. It's now two years after renting and my rate has gone up almost $30, in the name of competitive pricing. However, it only took about a year to replace the damaged side gate and now the doors to many units are peeling paint. Not a good look or feeling that the increased cost is worth being here. I've read the recent reviews and they all seem like initial renters, but I wonder if they'll have similar complaints after being here for a few months. Sure, it's convenient, and the gates give an air of security, but if I had to do it all over again...I wouldn't. Update 4/2021: Without an email of notification about upcoming increases, they merely send a new bill stating the increased price, hoping you won't notice until it's too late. Last year, at the beginning of COVID, my bill initially increased 24% until I complained and it was partially reduced to $80. This year, they did it again with a small $5 increase, but they still haven't fixed their side gate after many months as it looks as if someone tried to drive through it. Now it appears to be held together with yellow caution tape. They're betting you'll move your things in and won't move out again for awhile, so they'll keep increasing their prices any time they have an opportunity. Update 2020: When you start your rental, they mandate you have their insurance, provided through OrangeDoor. What they don't let you know is there is a $100 deductible for damage due to "vermin." This means that if part of your bed is damaged due an animal, but costs $125 to replace, you need to pay $100 before they pay the rest. Their insurance is a scam since you MUST pay for it, even if you have insurance from your own company. Go someplace else and buy your own insurance. At least you'll be more aware of the costs, instead of being forced into an unknown. Original: This place may look nice but their policies are terrible. Less than a week after moving in, my unit was invaded by an animal that burrowed into a box spring that was only a few months old. When I went to tell the front office, they said that the mandatory insurance was handled by a third party and I have yet to receive a final disposition, almost 5 months later. I was also offered a different unit, but unless they were willing to pay to move all my things a very short distance, it wasn’t practical. All the units have a space near the ceiling, allowing for animals to move from one unit into another, and they couldn’t guarantee the animal wouldn’t invade the new space. Now they send me a bill for an increased rate, from $74 to $92, in the middle of the coronavirus outbreak, and when I called, they said an email notice was sent previously. However, no email about rates increases has been found, despite receiving all my emailed bills at a regular time and without problems. The supposed justification for this is property maintenance, but I’ve never seen any place jack their rates up 25%, suspiciously when storage units are in demand due to a public pandemic! The location is convenient, and until the rate increased I was willing to settle. But now this is becoming ridiculous. If you’re already here, find somewhere else, if you’re not, look elsewhere. Two stars because the property is decent, but poor business practices.

I recently had the pleasure of receiving exceptional customer service from Denise at Public Storage located at 540 Knox Abbott. From the moment I walked in, Denise was attentive, friendly, and incredibly helpful. She took the time to understand needs and provided detailed information. Her professionalism and positive attitude made the entire process smooth and stress-free. Kudos to Denise for his outstanding service—she truly made my experience at Public Storage a great one!

I had the pleasure of speaking with Tina. She was very pleasant, professional and knowledgeable and answered all my questions. Excellent service!

Miss Denise is amazing and kind. She is still there to help anyone who needs rental assistance. Even though they switched it to a kiosk property she is always willing to help. Thank you Denise your awesome.

I’m new at this location and Denise was a real lifesaver, helping me find the right size unit. I can’t thank her enough; she’s a real asset to your company!

Denise has been a wonderful assistant for me always helpful very very courteous and has been a joy for me to have to deal with the only reason I left your property was because you kept jacking the rent on me will miss Denise won’t miss you

Denise was so helpful and sweet. Thanks for all your help! She is the best!!!

The property manager gives the utmost service! I called to ask a question, didn’t leave a message, but she called me back after having seen my missed call! She stepped me through what I needed to know and was extremely professional and pleasant. This is a very well-run business!

Ariel and Denise they did an awesome job helping me with my storage. They really helped me to understand things by explaining things to me as far as how things work with getting a new lock or having my lock cut off because I had misplaced my keys. I appreciate all the have done and explain to me making things really simple for me! They are some awesome young ladies!

Great customer service!

This is a great place to store your things!! Ms. Denise is SUPER helpful and makes the process very easy. Highly recommend this Public Storage for your stuff

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I stopped by public storage to ask about moving material and Denise was very helpful to help me figure out exactly what I needed and how much it will cost. I ended up purchasing exactly what I needed. Thank you Miss Denise. My mom it's going to be so happy

I had to pay an unnecessary amount of money due to info that I was given in the beginning & out of my control once I moved my items out of the storage. I will never go back to public storage.

Denise is a kind, hands-on manager who has always responded promptly to my questions and concerns. This site is a well-run place for storage.

Great business, very professional. Denise (property manager) is the best. 👍

Great customer service. Denise you rock,!!!

Denise is lovely. She made the experience so easy and pleasant. Thank you so much.

Great customer service! Was able to downsize to a smaller unit just a few doors down.

Excellent service. Always helpful. Thanks for all your help!

Denise at the Knox Abbott location in Cayce was a gem when it came to what I needed during my move from the Upstate to the Midlands. The World and every business needs more people like her. I cannot say enough good things.

That employee who was working today was very nice and friendly. She always is.

Denise was very welcoming and helpful!

I know it’s just a storage unit, but from beginning to end, every time I came on the property it was well maintained. Thank you to Kristen specifically for expediting the move out process and making it so much easier!

Denise was great and very helpful. Would recommend fully!

I have rented 2 climate-controlled storage units at this location and have been extremely pleased with the service, support and value for our money. Denise, in particular, has gone above and beyond to help us choose the best units for our needs and everything we needed for an easy move-in and continued access. Not only has Denise been very professional, efficient, friendly and a pleasure to deal with, everyone we have spoken with at this location and on the phone has been very helpful and responsive. Very happy with our experience and highly recommend.

I have used Public Storage for years. They are the most helpful, genuinely nice people who love their jobs and it shows. Just recently, Katie who was workong at the Knotts Abbott location in Cayce, SC helped me with my stprage needs and even helped jump start my car when i really needed it and had had a very early flight. I am a customer for life!

Always very caring and nice to me when I am in the office with questions or problems. Very helpful when I lost my key and had to get my lock taken off of my storage unit.

I work here and by far the best job i have ever had. Hope to retire from here.

The manager Denise was excellent.🤍 I’ve been to many different storage and Denise made this process smooth and was very informative and had my best interest at heart 💙thank you Denise !

I had a wonderful experience at this location. Denise was the one who helped me with everything. She helped me pick out the right unit and explained everything to me. She is the best.

Service was excellent. Denise was the at handling all services and made everything so user friendly

Denise was wonderful and helpful

Tina was excellent and professional!

Denise was very helpful with getting me access to a new unit. She showed me my options and helped set it up right there at the location. I certainly appreciate her passion and commitment to finding me something right then and there.

Thanks for your help Denise. You are wonderful!!!!!

Was a super easy process that had me in and out quickly

I love my what I do. I have a great job. And I am thankful everyday for what I am able to help people with

I have had a great experience at this location! Denise was very personable and helpful through the whole process. She made sure to answer any questions I had and helped find the best unit for my storage needs! Overall a wonderful experience. I will definitely be back if I need a storage unit again and would recommend this location to others!

Had such a great experience here! So happy with the service! Very clean property and very nice management! Definitely recommend!

I’ve had a space here for 2 years. Folks are friendly and helpful. I’ve never had any issues with bugs, rodents, etc. Highly recommend!!!

The staff is very friendly and helpful. Any time that we have questions or concerns, the manager responds quickly.

Denise is super helpful! She makes sure that my storage unit is secure.

Great staff. The lady’s who work here are very helpful. When I left I had no questions or worries about anything!

The staff here is very friendly and helpful. Katie and Denise were the ones who helped me. They explained everything very well to me and walked me through everything. I feel very comfortable leaving my personal stuff here. If I ever need a storage unit again I would come back. 10/10 recommend!

Denise was so lovely to work with. Great customer service and overall very kind!

Denise was so very helpful, and went beyond to assist me!!

Ms. Denise was so kind and helpful to my family and I . Her customer service was outstanding !

Denise is awesome, friendly, always happy even at the worst of times. I totally recommend this property for all your storage needs.

This reviews is for Denise for being one of the best trainers, for any job I’ve ever had and welcome back you are one of our most favorite employees

This reviews is for Denise for being one of the best trainers, for any job I’ve ever had and welcome back you are one of our most favorite employees

Outstanding service and kindness from Denise!!!!!

Cat was very helpful switching my units for me. Everything was smooth and she was super kind and answered all my questions

Denise was amazing and she went above and beyond to make my move the best !

Denise was great today and well respected

Denise and Sierra were a great help. They were very personable, helpful and efficient with getting me set up in a timely manner. I highly recommend their service.

Helped my friends daughter move her stuff into one of these units. Clean, friendly, great experience all the way around. Thank you Denise!

Denise is by far the kindest woman i have ever met! It sucks having to leave my stuff in a storage building but i feel safe and comfortable knowing she’s the one keeping my stuff safe.

Wow, Denise was so nice and helpful. She knew the other renters by name, was so personable. I felt like we could have hugged at the end haha The Property was clean and I feel great about storing my belongings here.

Nice and friendly. Very helpful. It was a joy working with Tiffny

Denise was so helpful! With me being a newbie having never had a storage unit before she was very patient and explained the procedures and was able to answer any question that I had! Couldn’t ask for better customer service! She is also very lovely to talk to!

I absolutely loved the warm welcome I received from Denise! She was very helpful and kind! Plus this was the cleanest public storage I have ever rented! If I could give her a million stars I would!

We recently moved out of this facility, and wanted to give a shout out to Denise and Tiffany for excellent customer service. They both were extremely helpful and kind.

Thank you Ms Tasha, Ms Deidra and Ms Denise. These Ladies all have wonderful customer service skills and went over and above to assist me with my rental experience on a Sunday.....

Very good service

Denise is always a pleasure to work with

I was given outstanding service with the help of the manager Carlos helping me secure and sign up for a storage unit today. He was thorough and friendly. He worked swiftly to get me signed up and out of there to start my move in on this date. He is definitely an outstanding customer service person and accent to this company. I will suggest Public Storage to family and friends.

Just wanted to praise Denise for her outstanding customer service at this location. There has been many times that she has went out of her way to help us. She has even interrupted her own lunch time to assist us. She is definitely an asset to your business. Thank you Denise. Your kindness and service has not gone unnoticed!

Erin made a difficult time so much easier. Thanks for all your help!!!

I enjoy going there to same lady she is so nice

Very safe and clean storage facility. I always love talking with Denise. She is very helpful. They also have packing materials for sale at a great value.

Carlos was the best!! This is my first time renting a storage unit and he explained everything well, showed me the unit, walked me out to the unit, showed me how the keys work and having him help me allowed for a seamless process. Thanks!

Very helpful and informative!

Denise is the best! She helped me find the perfect storage, even when her location was full. She went above and beyond to meet the needs of her customer; and she was a delight to converse with.

Denise was amazing! Didn’t have anything available at the Knox Abbott location but she went out of her way to find us a unit and get it reserved at another nearby location. Highly recommend!

I went to the public storage on Knox Abbott and I was welcomed by this fantastic lady aka ms. Denise.

Mr. Ty gave good customer service, very friendly & nice. Was a great help!

Denise is very nice. She answered every question I asked and had a nice attitude. Prices are reasonable and it’s always clean

I had the wonderful experience with Denise after having a long stressful day. She is always helpful and went the extra mile to help me. Thank you so much. Your kindness is appreciated

Jacqueline went above and beyond to help me handle a situation with a storage unit that my son had rented and was no longer able to pay for. Thank you Jacqueline, all businesses need someone like you and Public Storage is very fortunate to have you. 🙂

Denise was so nice & hospitable. Every time I’ve called and needed help she goes above and beyond providing the best customer service ……thanks Denise

Thank you Ms Lori for being the joyful sunny highlight of my Sunday afternoon in peaceful Cayce, South Carolina.

Denise was so sweet and helpful when my lock got stuck, and was eager to help me get it fixed right away! Great service!