Public Storage Self-Storage Units at 604 Park Ave, Cranston, RI

Park Ave, Cranston location—Great experience at this facility! Kim was my sales associate and was extremely helpful and very knowledgeable. Also very professional and kind. if you need to use a storage facility, I would highly recommend going through Kim.

I will never step a foot in this establishment ever again. We're do I even begin. When I First moved in, next door unit, there was a homeless couple living in there. I was harassed, by them. I asked to be moved to a different unit, and they did accommodate me. They gave me a unit, with no lights working, rent was the same amount, days later, my unit was packed with mouse feces, not to mention I encountered a few mouse crawling through my property. Management never cared about. I asked to be taking care of it, they never handled it. Rent went up $100 + more with a month notice Restrooms were disgusting and filthy, with holes on walls and human feces all over the walls. Loading unloading zone, disgusting with people's trash. Never cleaned. To get a carry out cart, you need to go to office and drop off your driver's license with them. Cause they say people steal them. I moved out to a different company. And they were horrified by it when I told them my situation..avoid this company and this particular location. They won't take care of your belongings. Stay away it's disgusting.

Jay is excellent he is very very helpful and accommodating I am not sure who the female staff is there but she tends to be very brutal not very compassionate at all I recommend the place because it is clean and because Jay works there but if it was only The woman there I would take my stuff out immediately go to a different storage facility

I had a great experience at this facility, primarily due to Kim's professionalism and kindness. She made the process smooth and worry-free.

Today I had an appointment with Jay and let me tell you he was very professional and very thorough. He made me feel like family. Very friendly I really recommend Public Storage See Jay

Kim was my sales associate)Park Avenue Cranston) she was very helpful and showed me 2 units to check sizes. It's my first time storing my belongings. Fingers crossed

Kim & Jay at Public Storage are the most helpful and pleasant people I have encountered most recently. Kim & Jay went above and beyond to put me at ease turning this stressful time.

Kim was great with assisting me on getting my unit very helpful and polite also showed me to my unit

This is the fourth Storage place I've tried during the past four years. The others, locked bathrooms, neglected to fix access doors, seldom had carts available, and had staff that were less than attentive. Public Storage excels in each of these areas, and to boot their prices are generally 30% cheaper. This was a no-brainer. As a bonus, Public Storage has an app for touchless entry, making payments, getting notifications, and many more features.

Jay was excellent and knowledgeable. Great service A++

Jay was awesome professional and to the point. Thanks!!

Kim was an amazing help arranging a storage unit for me. Highly recommend this facility!!

The service there is perfect, I meet Rasheed qui m'a donné un service impeccable. I invite any people need to come. 5 *****

Rasheed was very Kind and very helpfull.

Pleasant and polite people especially Jay Morales

Kim & Jay were very helpful with my new storage unit! A++ to them for going above and beyond!

Can't get in after 9 so if you work doubles don't even bother with this place you will get locked out while moving your stuff, Katie, the customer service rep they give you the number for is one of the most ignorant people I've ever spoken to working in customer service, she will not help you, she will hang up on you. It's a joke. I asked her if I could take a customer service survey at the end of the call (which by the way was the 8th call I made because she kept hanging up on me) she told me that I could take it at the end of the call and then hung up on me again. Was never able to take the survey. She was able to open the gate to let me out but not open the door when half my stuff was inside, I literally would've taken it back out instead of bringing it up but instead, had to leave it and get up at 5am to move it before anyone else got there. Unbelievable.

In general, not an awful experience. Some other people on the floor warned me about mice, so I got the repellant sachets. I only stored for a few months but it seemed to have done the trick if the facility does actually have mice(I think it used to cause when I first moved in the place stank). The only real issue for me was the climate control. I stored some non perishables and cleaning products over the summer; all my coffee clumped together and my detergent turned swamp green. I assume the climate control is not always good...

Kim & Jay were great & very helpful. Finding & renting a storage unit was very easy through them! Thank you.

Kim went above and beyond helping me with getting a storage unit. She was extremely professional and knowledgeable on the process. She answered all my questions and even gave me very specific instructions on how to get to my unit. FYI her instructions were on point! I have rented from other places before and have never been so comfortable and at ease as i am with kim. Keep up the great work and customer service skills. This is a 1000% must go to place for storage needs! Also the facility is immaculate and even my storage locker was very clean.

BE WARNED !!!! Please please think REALLY hard before renting here or with Public Storage at all. My experience was far from OK. First and foremost was their bait and switch. Within a handful of months they were trying to increase our rent by more than 50% and it didn't stop there. Your only hope of keeping the atrocious rate increases at bay is not to put up with it and to make a stink here and elesewhere on the internet so that they have to become more accountable. Now, happily free from our commitment to them, I forget the specifics but the increases they enforced (or attempted to) were prepostrously large and frequent. In addition, multiple of the staff were rude (some were fine), there were mice, the climate was barely controlled, the bathrooms were frequently locked and the push carts were often not available. NOT even close to good. Sorry to be the bearer of bad news but I am happy to speak out and hopefully help others to have a better experience elsewhere.

Kim was amazing! She was a huge help

Super friendly, nice and clean, fair prices

Kim was amazing very helpful!

Clean facility, good management. We rented a space for 3 months during the college break and it was perfect. The manager, Anthony was very flexible and resolved billing issues with promptly.

Fair prices, clean storage facilities.

There are plenty of cleaner, less expensive and honest staff..stay away from jones brothers as well..!!!

Staff was great, was using the storage unit for a couple years and they definitely came in handy. Kim and Rasheed made the account closing process a piece of cake. Definitely a storage to use!

I started renting about two years ago. The price went from $76.00 to $184.00. I've emailed them a few times and no one responds. I called today and told the gentleman there's a brand new place 5 minutes down the street for $108.00 a month for a 10x10. My unit is a 5x10. He said okay, anything else, and that was the end of our conversation. Very disappointing with this facility. I will be moving out.

Initial impression is great. Everyone that help us out; yesterday Vince and Rasheed and Kim today have gone the extra mile for us. I would say I liked the facilities the best and priced better than my recent storage place, that included no security fence on top of the rooms, no lights inside and spiders galore for free. In contrast, Public Storage looks like new, impecable floors, completely light up, security netting on top of unit and docking area big enough for four cars or 3 trucks at a time. Really impressed. Wish I've had found them before.

Kim was a big help, made everything go quick and smooth

Rasheed is very professional and extremely helpful with setting up a new storage account. He made our experience very enjoyable and instilled a fine feeling of trust,, as did Kim as well who also assisted us.

Kim nice and friendly service

Kim at Public Storage on Park Ave is amazing. She’s easy to work with, pleasant and takes the time to explain everything you need to know about getting a new unit. Thanks, Kim!

Left my unit unlocked... No worries Rasheed had my back and called me RIGHT AWAY! Always super helpful w super cheap rates.

I want to first say. The current staff here has been nothing short of amazing since I started renting here. The manager himself and his employees are all super friendly, down to earth people, very understanding and I have ZERO complaints about them at all. I actually enjoy being a customer here for that very reason. Knowing they are doing anything within their power to take care of the building and keep their customers happy. My issue comes with the building itself and it’s being handled with properly or even at all on a corporate level. When I first moved in, shortly after a pressurized fire sprinkler broke on the third floor flooding everything below it. My unit was directly under it on the first floor. A little alarming to come into and see. Whatever, things happen so I didn’t cause a problem. I dried my stuff off and threw some tarps up just to be sure. This summer is a different story. Is it advertised that this is a climate controlled storage facility, but the humidity levels are very high in the building. It’s been a pretty bad summer so I didn’t even think anything about it, but over the last month I’ve started to notice a very musty smell overtaking the entire building. A few weeks ago I went into my unit and noticed that mold had started to grow on EVERYTHING in my 30’ unit. When I questioned the manager if anyone else had complained about this issue he said that the AC unit has not worked in over a year so there is nothing controlling the humidity levels of the building but corporate has been aware of the situation and working on replacing it eventually. The same exact mold which is consuming my unit is also growing on the entire rest of the first floor of the building leading all the way up to the office itself. It is barely noticeable because the entire building is white, but had the walls been painted black I guarantee all of its tenants would be pretty alarmed. I spoke with a member of corporate on site the other day and supposedly a new unit is in the works for replacement but there is no eta for its replacement. Since then I have seen a handful of tenants pulling their stuff out this week based purely on their stuff growing mold. Not only are the entire buildings paying tenants belongings and themselves being subjected to mold, the employees are working in these conditions day after day with seemingly nothing being done about it. Nothing is being done to bring the moisture / humidity levels down in the building at all and when you contact insurance to file a claim, they offer up to $250 in damages. When you have a 30’ unit filled with antiques which are now covered in mold, that is almost worthless. Offer personal dehumidification solutions for the effected units. Rent industrial dehumidifiers for the building. Do anything to try to control it. No compensation is being offered to long term tenants other than the insurance claim which is honestly just a waste of time. Month after month you are advertising and charging for a service that the building does not even offer its customers currently and im being charged month after month for a service which I have not only not received, the lack of it has damaged my entire units contents. I don’t expect much from a corporate level business, but to not be able to be compensated in some way as a continuously honest and loyal customer is not a good look for the company.

I visited the property wondering about renting a unit, I met with Kim an she showed me a unit that that would work best for me I had a good experience I can’t wait to start renting

Rashid and Kim were A Great Help Rashid Show Me Around The Property And My Unit And Answer All My Questions

Having to move or use storage is awesome and such a great thing we ge to do! said no one ever! With that being said I am very happy with the experience of working with Public Storage in Cranston RI. Staff deserve a shout out and management for a well kept, clean and modern setup. Discussed my needs with them over the phone this morning. Pleasantly surprised to learn from Kim that they are running some specials and I was able to save 50% off my first months rental. Booked a 10 x 20 space right away. Met with Kim and another gentleman called Keith both where very pleasant and helped me through the process. Kim directed me to download their app for easy access and walked me through the process. They had a nice surprise for me which was a unit available on the ground floor. The space is clean and i'm sure big enough for my needs. They have an elevator but that was really handy I must say. Anyways 10/10 for a friendly and fast experience. Kudos to the staff and their manager - Anthony who I approached and expressed my thanks for the easy experience and to let him know I would be leaving them a review online and that between him and the team of Kim and Keith where fantastic to work with. Must go pack now..

Super helpful staff! Great storage- clean and safe!

Great customer service. Very patient & accommodating. I would definitely recommend Public Storage.

Amazing service and experience Kim. She showed us where and how to access the storage unit. She is a great asset to her company. Professional and friendly. Moving is hard enough, she made it easier!! Thank you l, Kim!

Kim and Rasheed were very helpful. They went above and beyond. In the customer service was outstanding. Thank you very much

Worst storage units ever! Place is infested with bugs and rodents and has a weird feces smell. The app is never working and when I try to contact someone for help they are always unavailable. Cost too much to not be given any other services other than the storage unit itself. Will not be using their “services” ever again in the future!

Excellent service

Wish I can give them a minus zero star. These people offer one price on the internet and after couple months the raise it. My rental went from 119 to 172 a month for a 10x10. And not only that, the staff is very rude with the clients, maybe they think they are giving us the space for free. Recommendation: If you can stay away from them, please do so. Not worth the price

Keith was extremely helpful at the Park Ave Cranston RI location. He walked me through every step of the process even downloading the app. His interaction with everyone on the property was kind and genuine.

Great costumer service