Great Public Storage location! Special thanks to Oksana — she is very customer-oriented, friendly, and always willing to help. She takes the time to explain everything clearly and genuinely cares about customers. Excellent service, highly recommended!
La berdad muy buen servicio muy amables las q trbajan ay gracias
Came today with my mom that lives in pa to look at the storage for her and manager Oksana at the front desk was very nice and professional with showing spaces and giving us all information that we needed. Would definitely recommend this location.
Great storage place,people there are awesome, but,sometimes can't get in gate says I'm to far away..Electronicly...also..could use a maybe 30 gallon trash can..near trash bin..for smaller trash....tyvm..much success.
Viktoriya was so helpful! I was stressed out about figuring out sizing for my storage spaces and she helped me add another one last minute and get me all settled. She was also a sweetheart which helped the whole process. Glad I chose this location!
Very professional and pleasant.
Viktorya was so helpful and helped us solve a reservation mistake I had made. Highly recommended!!
Rented storage here today and Oksana helped me did rental over the phone it was such a fast and easy process she walked me through all the steps so quick and professional thank you Oksana!
Viktoriya was very helpful and pleasant too .me
Dwayne made the sign up process effortless, explained everything very well and was very knowledgeable about the unit and what the company offers. Was in and out within 20 minutes !
In the process of moving and went to reserve a unit online but my husband and I wanted to see the space before renting. Viktoria was extremely helpful and took us to see the space promptly. She showed us how to work everything and the easiest way to get to our unit. We decided to take the space and she was so accommodating going through all fees. She explained the gates and how to gain access and the ease of the app. We have just rented the space and just started moving our stuff in so I cant speak on long term here but Im hopeful that if everyone is as knowledgeable, friendly and accommodating as Viktoria there won't be any problems.
My representative was Oksana. She was extremely helpful and courteous. Public Storage provided an ample amount of space at a fair price. The location is convenient and accessible. Thank you Public Storage!
Had a great time with Victoria who was very helpful with all my needs help me find storage with size what I need. Very professional and friendly. Thank you Victoria.
Oksana, the manager did a great job showing me the space and helping me finish the contract. She will also help you with app. Thank you so much. If you need extra space stop in and speak to her.
Got unit here today came to the office to get some information and Oksana was very nice and helpful to provide me with everything I need also she helped me to set up public storage app, thanks a lot!!!
Oksana was very helpful with my transfer and seting up public storage app.
Oksana was very helpful with my transfer issuse that i had with my account. She made sure to call me back after she talked to her office to keep me updated. After several days my account is back to normal. THANKS AGAIN
I give you ⭐️⭐️⭐️⭐️⭐️⭐️.
Oksana is very friendly and help me with the storage space and gave me a enough information for storage
We are in this please over a year, clean, great service, safe. Thanks
Oksana was very knowledgeable and helpful with my move-in process!!
VIKTORIA at this location was above excellence. Very very sweet, professional and beyond helpful. She walked us through every step so patiently and knowledgeable. THIS was above and beyond service. I just wanted you to know that she is the best and one of the best customer service reps I ever encounted.
Oksana is the best, helped me with my storage unit on in and out. Happy to answer questions and billing concerns
Maria made the move in process so easy
Maria is always helping me with my unit and my payments, she's really noce
Maria helped me with a transfer I really appreciated her 10/10 will recommend to family
Maria was incredible. Helped me beyond expectations. Thank you!
Maria is kind and friendly. She was attentive to my needs. She took time to explain the storage unit process, and showed me how the elevators worked. She is even willing to provide me with first floor access once a storage unit becomes available (due to my having bad knees and it’s difficult for me to climb stairs). She’s is a very nice lady.
My fiancée and I are moving out of philadelphia and needed a place to store some belongings and I found this place online. Reserved a locker so I could go in and see it, was met by the manager Maria and she was awesome! Explained everything to me. Let me see the locker before signing up and then walked me through the process. She also gave us some tips on having a storage locker for the first time and it was much appreciated! Definitely happy I went in and saw everything and signed up rather quickly and was out and about in less than 20 minutes. Thanks again Maria!
Rented a unit in beginning of December. Unit is clean, facility looks great, and the manager maria is so friendly. Will recommend to family and friends
I've done business here for years, and I've never been happier. I have never experienced customer service like this before. The property manager, Maria S, has completely changed my mind about this place, I was ready to move on then Maria helped me understand my issues, and even helped me with my transfer to a bigger unit and now I have 2 units and I'm not going anywhere. The place is more organized, it’s cleaned and most importantly with her being here it’s made me feel like I’m being heard. A+++ Will recommend!
Thank you Maria for all your help with my transfer 🙏
Manager, Miss Maria was very helpful, courteous, professional, and very kind very efficient outstanding service
Huge thanks to Maria upfront in office for her help with my bill today and property looks great as always
Maria is very helpful and cooperative staff member. Also, the mods performed at the site have made a difference.
Maria helped out so much, I wish all representatives were as helpful as she was. She was also very knowledgeable, I would definitely recommend this specific location to other businesses, and family that's looking for storage units
Maria is awesome!!!! I needed a storage garage for a short time and she got me the best deal, helped me with the app on my phone, and it was a smooth transaction when I was vacating the storage garage. Awesome location to deal with. Thanks!!! Jim
Love it here, better than other storage places
Maria was amazing with our rental she was patient, friendly, and helpful. Unit is clean and perfect for our bins
Fantastic customer service got me in and out and helped me situate my unit
I have rented a space in the past here and always found the manager Maria to be extremely helpful, property well kept and secure. Definitely recommend
Always professional competent service every time I visit. Thanks Public Storage "Old Lincoln Hwy"!!!
I was one day late paying the bill so, today 8/20/24, I called to find out the late payment amount. I spoke to Eric who immediately checked how long we have used Public Storage and he called to see if his home office would waive the fee,which they did. I really appreciate Eric going the extra mile for me. It's not often that you get considerate and polite customer service and I want him to know he is very much appreciated.
Great place and Maria is super friendly and helpful she’s here every time I come in or call
Best prices around and unit was as promised and in good shape. Staff was extremely helpful.
Maria was great thanks for being patient
Maria was a really big help
Maria has been very helpful when I needed to downsize my unit because I was unable afford the larger unit after my husband passed away. She was professional and understanding
Maria Sanders. Was very helpful. She went above and beyond to help me. U should pay her whatever she wants.
The manager Maria was extremely helpful setting up my unit and getting everything squared away.
The facility is super clean and maintained extremely well!
Maria was very helpful walking me through erental
The service was excellent Carissa helped me out with moving. Process was efficient and good.
I totally recommend anyone who needs a storage unit go to the “Trevose Public Storage” - Maria is awesome! She’s informative, helpful, & friendly - I was able to look at specific sized units, all my questions answered, signed my lease agreement & was on my way all in under 20mins…
Very fast and professional service, was in and out with a unit in less than 10 min. special thanks to Maria for making it so easy. Deff recommend!
I have been at cube smart for years...my rates are so high now. I spoke to Maria in the office...great customer service and happy to say I will be moving from cube smart to this facility end of month. Thank you Maria!!!!!
Maria is the most helpful person. Keeps the property clean and always has a smile on her face, makes renting so much easier!
Maria beat me to the punch by calling me before I called her this morning. She was extreamly helpful in getting my specific needs met. She was sincere and seemed to be empathetic to my situation. Maria went above and beyond to help me accomplish my task at hand. Thanks again Maria! See you later in the week. Looking forward to meeting you in person.
I spoke to a manager on the phone, her name is Maria, great women for real. She helped me out so much.This is such a great place to keep my stuff very convenient
Super nice people and very clean facility
I had a payment issue, stopped in to correct it and Maria was so nice and helpful. The office is clean and orderly and Maria is very helpful.
Met Maria today after talking on phone with her. I liked her from the moment we spoke on the phone. My mind was eased as she is very easy to talk to. Nothing like speaking with a human verse pressing the prompts!
I'm also very pleased that she is on onsite and I will work mostly with her or 1 other person. That's how I prefer it, like it used to be back in the day. Person to person. Thank you Maria for an excellent experience, positive vibes, a friendly demeanor and a good conversation!
Maria helped made a stressful process a little easier. Thank you
Clean, fair prices
Maria helped me with the app. Which I really appreciate ( I’m old and sometimes things are hard for my brain .ha) such a lovely lady.
Thank you
The facility is clean. Maria is an asset. Competent and cheerful.
Thanks for the service maria very helpful
I am so grateful for you Maria , you really made this process so easy for me! Couldn’t ask for better help!!
Thank you so much Maria , couldn't ask for better support and help!!
Couldn't have asked for better help. Thanks so much Maria!
Thank you so much for your service Maria
There’s good, there’s great, then there’s Maria. Thank you for your service to this storage facility. 🫡
Huge thanks to Maria at front office.
My first experience with a storage facility, Maria is kind polite and professional, she answered all of our questions and made us feel very safe and secure, by far best customer service I’ve encountered in all of bucks county!
Staff is wonderful. Prices are fair but after a week late you’ll be charged $40 fee for a $18 unit.
The place does have a mice problem tho.. seen one scurry out of my unit and seen plenty of droppings too.
I can't say enough amazing things about Maria at Public Storage! My sister-in-law was in a stressful situation and needed to rent a storage unit ASAP. Maria went above and beyond to help her with all her questions and concerns. She took the time to explain the different options that best fit her budget situation. She’s a gem!
Out of all the storage places I’ve been to not only is it affordable but Maria has helped me tremendously. Thank you guys for your outstanding service.
Maria was very helpful, knowlegable, friendly, professional, and kind to us. She goes over and beyond with everybody's needs. She was extremly nice to us and just a very friendly and enjoyable person to be around. We couldn't have found a better storage place.
I just wanted to take the time to say how caring, supportive, and understanding Maria is. She has such a good heart and although I can’t speak for everyone she most definitely has the customers best interest. The attentiveness and communication is unmatched. Thank you Maria for making me a proud customer of Public Storage!
~Happy New Year!
Came into rent a space and Maria was so professional and kinda she helped me with all my questions I had and was very patient with me threw the whole process
Very helpful and friendly staff! Especially Maria! She was able to answer any questions I had, & was very polite! I definitely recommend using this location if you need a storage unit!
The young lady Maria helped out so much and found the perfect fit unit for my father-in-law when he needed it last minute right before the holidays. Perfect customer service
Maria was so kind and helpful she a great employee
In emergency situation at trevose storage box unit . I reported food on floor different isle . Chips and peanuts and mice were destroying my personal paperwork and they chew on clothes and books. As a homeless person Stephanie. . The great hard work pertinent to Maria at trevose desk was absolutely amazing. She immediately rush to my unit and took care of business swiftly give me a chance to a different building to protect my clothes. I go in and out of storage box to switch clothes for laundry on to the excited 😊 situation. The great employee Maria was so wonderful and hard worker. Thank you public storage for great service. . I highly recommend that place. 2750 old Lincoln highway. Trevose pa. Maria did a great job this weekend 😁 best employees of the year Maria
Maria helped me find the best unit for my money when I was evicted. She made it very easy and less stressful then I’d imagine it would be. Very glad I picked this location. Staff 10/10
Was interested in how the storage service worked. Maria is the person you wanna talk too. She was very nice and respectful. My experience was the best I have had at any company in a long while. 5 stars!!
Maria was very helpful, she made me and my fiancee's hard day a lot easier. She was very easy to talk to, laid-back, and made us feel like we were getting genuine help. She even kindly asked my fiancee what her pronouns were which was a big relief cause not a lot of people are that considerate to ask if they are unsure and just assume. We felt like we were not discriminated against. She's a very kind person and I SOOO recommend this facility.
Maria, very helpful in many ways her customer service skills makes me want to come here more.
Maria was an amazing help! She helped me repack a couple of my more breakable items. She was very accommodating and answered all my questions
Maria was very polite and helpful and answered all my questions I had.
The office staff are very professional! Maria helped me figure out which option was best for me!
I like to say Maria is awesome. I was having issues with my unit and dispite issues with computer she told me she would call me back and she had it resolved. I hope she stays awhile and my rates don't go up....lol
Maria was great in helping me through a water damage issue with my storage unit. She got me in contact with insurance immediately and got me into another unit same day and walked me through the whole process. Great employee and super friendly. Thanks for making a hard situation easier to deal with!
Visited facility on Saturday I had to see a couple different units cause not exactly sure what size I needed but property is clean, both hallways I walked through looked very nice, and Maria was so nice. She talked to me about what is going in the units and helped me figure out size I would need. Very professional and patient. Thank you Mary!
Maria was extremely helpful and courteous.
Just awesome!
So I had a troubled experience in the past and Public Storage, so I went in person and spoke to a young lady name, Maria apparently the current property manager she greeted me with a smile said hello started off, right, was able to address my concerns answer many questions, and I think that I walked out feeling a lot better than I did walking in Make sure you keep people like this.
Facility is looking wonderful! Thank you Maria for all your hard work it is appreciated by every customer here
Great customer service and great prices! Maria helped me get exactly what i needed and made my moving experience less stressful.
I went to pay my bill and MARIA was very helpful, very kind. She took the time to hear me out and she was able to address and problem solve the situation. I really appreciate her time and help today with getting their lock off and putting mine on!! She was awesome.
Maria is great.. she showed me a whole bunch of different units and helped me figure out which one would accommodate my storing needs best.. facility was clean and she was beyond friendly and helpful
My friend has a unit and I go with them to your facility a lot. I've noticed how much cleaner it has because. No trash everywhere anymore. We are very pleased to see Maria every time we go. She seems like a go-getter. Always pleasant.
This place is the best storage unit I’ve ever rented from. I came in and needed help, Maria was very kind and knowledgeable and helped me out and got me exactly what I needed. 10/10 would recommend everyone use them!
Thank you Maria for helping me out with the storage is perfect and the price is just right for me thank you
maria was so helpful and accommodating! i had to change my unit size when i arrived, and she was very kind and found a better unit for what i needed at the best price. she was very communicative and honest, and made my whole moving process a lot less stressful.
Unbelievable customer service from Maria at the Trevors Public Storage location. She guided me through from beginning to the end.
I would recommend all my family and friends here if they are looking for public storage. She went above and beyond for me. There’s not many employees like Maria these days. I know because I’m also in the customer service industry. Thank you Maria! See you again soon for another storage unit.
Maria was amazing extreamly helpful, she made my entire storage process go so smoothly. Excellent customer service 5 stars hands down
Maria is the best! Friendly and kind
Great job on helping me . At the Trevose location
I made a reservation online and when I got to the unit it was actually too big. I met with Maria in the office and she was nothing but a great help. She downsized my unit with no issues at all. The facility is kept very nice and clean.
Maria is amazing! Came in right before they closed she still helped me get a unit and for a great price.. hallway she put me in is freshly mopped I’m glad I came in
If you need storage space why not get a spot here. Easy and convenient
Very clean and easy accessible if you need to get in
I've been at this location for over 3 years and I moved out yesterday due to the rent increase, mildew and mice feces everywhere in my unit. I'm only giving 4 stars because Pearl has been nothing but sweet, professional and provides amazing customer service. Thank you Pearl!
Made a Reservation just to see a space the young lady there by the name of Isis was great! very professional, and super keen on answering questions! property is also very clean 10/10
If your in a need of a unit talk to Maria. She awesome
Maria was very professional and courteous in helping get me setup!
The girl who helped me was very helpful
Pearl was awesome! My experience was great, Pearl made my first time very easy and simply. Thank you!!
My rent was increased due to market value and Pearl was able to get back to its original price. Thanks Pearl!
Service was excellent you need storage this the spot
Hey I stop in Pearl help me find a storage unit . She’s very professional , caring and great customer services .
This place is on fairy land. Locked n loaded n ready to roll.
Great customer service. PERALS attitude and determination as an property manager is 100 percent sufficiency! Serving, assistance, knowledgeable, patient, Good spirit, and intergety is the definition of what I just experienced with her customer service!
Pearl took my "rat problems" in storage unit very professionally. I appreciate her help and advices. She's very good person.
This establishment has the best property management! Pearl made sure to cater to my every need and I honestly thought before I walked in that I would get a hard time but it went really smoothly.
This is one of the best storage facilities I have worked with. The property manager is happy to answer questions and works to give you the best rate possible! I highly recommend this location if you are looking for storage in the area!
Great service very nice the lady that was here pearl very nice .
Manager Oksana did a really good job today! Came in had 3 different locations to pay for she did really good and fast!
I forgot to pay my bill, and oksana was very help in getting everything settled. amazing customer service thank you!
Pearl been such a great help today she answered all the questions I needed today that's girl need a raise the most sweetest person ever!!
Pearl gave me over and above customer service. Was a pleasure to deal with.
Pearl was very kind and professional. She needs a raise. Good job.
Was very nice and explained everything very well and thorough
Thank you pearl
She was very helpful
Pearl was very helpful in the process of searching for a storage unit.
Great customer service. Explained everything I needed to know precisely. Very pleasant demeanor.
Viktoriya is Very helpful in choosing the right unit.
I had a problem with auto pay so went to office. I had an amazing experience. Pearl was very helpful in taking care of my needs and the other customers at the same time. Give that girl a raise she is a Rockstar!
Pearl is such a nice respectable represenative
Pearl was very helpful and knowledgeable about all aspects of my storage needs.
Pearl was fantastic, she was so friendly and helpful. Would definitely recommend to friends
Pearl was a great help with the move in process.. she is very professional and smile when we walk in the door I will definitely recommend friends and family here.
Pearl provided great professional service selecting the best storage space and setting up our new account!
Pearl was wonderful to work with during our signup appointment. Very knowledgeable and friendly, she even gave us a good restaurant recommendation.
Pearl was very helpful and nice at the front desk. I mentioned the online promotion and she advised me with ways she could help.
We just had the most pleasant experience with the Sales Clerk named Pearl. She was very knowledgeable, friendly and inviting. Thank you Pearl for your pleasantry and professionalism, you put a good start to our day!
Thanks to the Young Girl how take care of us today really professional answer all of the questions we have was fast and efficient good experience recommend it to others really happy
Jeremy in the office is awesome.
Rented a while back but was thinking about transferring, Jeremy was really helpful
Nick really helped me out today. Clean facility
Nick was fantastic. Helped me with all my storage needs
Fairly new customer. Nick was super helpful and courteous and professional! Answered all my questions and helped ease any anxieties I had. Great customer service
The district manager is so helpful wonderful customer service
Manager is awesome great service clean facility
I had trouble setting up my account on line. I went in person, and Jeremy at the Trevose Public Storage was very friendly and helpful. It’s no trouble at all to set up with help from the right person. Thank you Jeremy!
I have been a customer at this location since 2018. I have a 20 by 10 foot unit full of valuables from when I downsized into a smaller home and memories of the past with things that are from parents home that I had no where to put when they passed and their home was sold. I am confident in knowing that all is safe and well protected there. I also have easy and convenient access whenever I need anything from the unit itself. Over and above everything that like and feel comfortable with here is Melanie who has been extremely helpful and understanding when anything happens to comes up. She has helped me several times and is always been professional, understanding of my needs, and willing to go the extra mile to make whatever it is happen for me. I recently contemplated whether or not I wanted to keep this unit or make other arrangements due to the changing economic climate and my increased cost of doing business in the handyman and renovation business. After speaking with Melanie and discussing my needs, I have decided to remain a customer here and feel that I really made a good choice when I trusted them in the first place. Thanks Melanie!
Okay. So I am changing my review drastically. I have never done this before in such a dramatic way, as those who have read my reviews and photos know (almost 6.5 million to date...all very much appreciated BTW). My previous review for this property was one of my very first back in 2018 and based on an experience that my ex-fiance had. Since that time, I have had personal experience as a actual renter there for almost 4 years. Since that time, I have seen many changes and have completely changed my opinion if this establishment. This has been entirely driven by Melanie who has helped me on a number of occasions and has really shaped up the place.
Its a storage place. It locks.