Public Storage Self-Storage Units at 15700 SW Pacific Hwy, Tigard, OR

Thank you David for being so patient with us. Made renting stress free

This place is legitimately TERRIBLE with terrible service. My father in law passed away in October and we haven’t been able to get his stuff out in the months following despite the fact that we are the executors of his estate and now are the ones on the rental agreement. They’ve refused to give us access to the unit, are never at the facility during our agreed upon times and even threatened to put the unit up for auction despite our numerous attempts to come by, pay and remove his belongings. We’ve been charged over a thousand dollars + late fees for months of refused access. No one will return a phone call. They claimed last week our unit was “broken in to” and then claimed it was actually them who broke our lock and left it unattended overnight. When we came to inspect the unit our codes were again locked and we were unable to move anything out. This has been four months. They are extended the grieving process. LET US GATHER OUR FATHERS BELONGINGS. DISGUSTING people who clearly just want to take advantage of a grieving family.

The most unprofessional business I have ever dealt with.

Much newer than others. Booked online same day drove up and in and out. Didn't have to go inside or speak to anyone. Checked out a month later online, too. Super easy and convenient.

Made it very easy and didn't take up to much time.

Easy online move in, easy to access, love the app will control the gate lock. Well maintained. Saw one of the keypads got destroyed shortly after moving in and it was repaired by the next visit back, maybe a week? Hopefully they don't hike the rate in 3 months.

We recently rented from Publicstorage and I just have to say that the entire process was a breeze. Very friendly (and recently remodeled grounds)! They deserve a definite recommendation from us, especially Thomas, who was great to work with!! :)

Rented here over a year. Had many issues with autopay which resulted in paying late fees. Don't trust that autopay will work. Pay the bill online in advance. Staff are not very helpful when you have questions or need help. EDIT for reply: Your standards shouldn't be to penalize your customers for the failures of your payment processing systems.

Wonderful person and very professional thank you for your patience 🤩

Mr. Thomas, site manager is very accomodating and helpful ! Definitely recommend this place.

I made a reservation in the morning and Thomas called me within a half hour. When I went in to sign the rental agreement, it all went smoothly! The unit is clean. The place is very secure! The manager, Thomas was very thorough and helpful. The 1 dollar first month rent is awesome. There is a processing fee, and you need a particular kind of lock. You can buy one there for $20 if you don’t have the kind they require for utmost safety.

They sold my stuff !

Expensive and mediocre...

Very nice people

Very nice to work with!!

Decent storage facility.

Fred was very professional and helpful . A+ service

Arrived fairly early Friday AM and was in and out in approximately 45 min. Super friendly staff.

Fred was fantastic: thorough, efficient, and very friendly! Unit was clean, ready, and I like the location of the unit within the building.

Much thanks to Thomas for taking care of the issues that arose at the time of check In. Facilities were clean and well managed.

My family has used this storage place before (years ago) and we are again happy with the location, clean, secure facilities and customer service. Thomas made the rental process easy and he was a wonderful person with whom to work. We are grateful. 10/10

It's a storage facility, so it's not like it changed my life, but the place was clean, the rates were reasonable, and every person I interacted with during my 6 months of renting was polite and professional. I can't think of anything to complain about and if I ever need storage in this area again I won't even bother looking at any of their competition.

I had the wonderful experience of dealing with Thomas at this facility. He was the consummate professional, friendly, helpful and patient. I appreciated his help immensely.

The woman manager try's to make you buy their locks saying it is a requirement. Charging 3-4 times the amount you can purchase the exact same lock at Harbor Freight. She also says it is a requirement to purchase the insurance. She tries to tell you it is a law. I dont think it is. As soon as I can I will be removing my items from this location. I've rented space at other locations in the past and don't remember such requirements. I think it is a scam. I'm thinking of making a BBB complaint or one with the OR State AG's office.

Clean and nice place !

Fred is a great guy who took a lot of time to help me out today.

Very friendly and helpful. I’ve been a client for over a decade. Easy to get to and use.

Fred was the absolute best! So very helpful, kind and understanding!

Fred at this self-storage facility was very pleasant and personable. I briefly spoke with him on the phone as I was on my way to the location, as I had made a reservation online earlier in the morning, and Fred called to inquire about it. When I arrived, he greeted me with a smile and a handshake. Fred then explained the specifics of entering and exiting the facility, gave me a tour of the storage unit, and completed all the necessary paperwork -- all while making me feel at home with enjoyable conversation. Fred is a true asset to the company he works for.

Fast and easy with a great conversation with the employee helping us . I was also surprised on how cheap it was.

Fred was very helpful in getting my family's unit set up and went over all the details of the unit and the services and products sold her at this location. Highly recommend storing at this location.

Sarah did a wonderful job explaining the process with me and had the up most customer service and great smile. If i ever need a storage unit again I would definitely choose this location

Very good customer service. Very knowledgeable.

Clean. Wish price for storage wasn't so expensive. Easy to get in and out of gate.

The gentleman with the southern accent at counter by the name of Fred was so helpful, informative and kind,the only issue I had was on Thursday afternoon when I went with my stuff and seen an issue with the bolts on my door I went to tell the girl at the counter and I did not appreciate her additute at all! She acted like it was a bother to her to have her come look at was I was talking about and I JUST DIDN'T CARE FOR HER AT ALL! U DONT LIKE UR JOB, MAYBE U SHOULD FIND ANOTHER THAT'S MORE FITTING FOR UR PERSONALITY. PEOPLE ARE STRESSED OUT ENOUGH WITH MOVING THEY DONT NEED EXTRA STRESS WITH EMPLOYEE'S WITH ADDITUDES!!

Great experience, very helpful check in and nice facilities.

Very friendly lady helped my mother move in today and she answered all the questions we had and provided us with packing supplies to protect our stuff thank you for your wonderful customer service.

Sarah was easy to work with and very quick! Awesome experience

Best customer service girls there are wonderful

Service was kind and quick; worked with us in the heat to select just the right unit for us.

Be careful what you sign peaple, if your even one day late getting out of there you will be charged for a whole extra month.

Very Good customer service. Fast, and Easy!

Excellent service

Fred was the manager today who we got the pleasure of working with. He greeted us right away with an awesome attitude and helped us with everything we needed! Definitely loved our experience considering moving is always so lame. It made our day to have the help and positivity he put out!

Fred was super nice made the experience comfortable . Didn’t try to sell us on a unit we didn’t need

Total process was so simple & Sarah & Fred were very accommodating. Thank you

Had a very fast, easy, and affordable process for checking in! They walked us through all the terms of our contract so we understood everything we were getting. Facility is clean, and secure, and the staff are super friendly and helpful! Especially Sarah and Fred!

Free was very helpful, and I love his Tennessee accent.

I couldn't have asked for a better experience. Fred was extremely helpful and informative. I was greeted as soon as I walked in and was treated with respect. I would rent from Public Storage again based on today's experience.

Sarah was awesome and really fast!

I’ve never needed a storage unit before and am very stressed about moving, but Public Storage has been an excellent experience. I was originally going to go with another facility, but their process for checking in and reserving was nowhere near as easy. I am so glad I decided on Public Storage. The facility is very clean and Sarah was awesome with the check-in process. She was very efficient so I was able to get the check-in process handled quickly and get back to moving! She was friendly yet professional, and extremely helpful. I don’t even have the Google maps app on my phone, I downloaded it specifically to say thank you Sarah! You made the whole process a breeze!

Very friendly staff.

Really good service and affordable price

Kim was great. And the DM were helpful and gracious explained everything and easy to understand and the DM is very handsome.

FRED AT PUBLIC STORAGE IS PROFESSIONAL AND FUN TO DEAL WITH. WE LOOK FORWARD TO COMING IN TO TALK WITH HIM. HE IS MR. PERSONALITY. THANK YOU FRED

Fred was very knowledgeable and friendly.

Wonderful to deal with Fred

Neva was very helpful and friendly, and was willing to show me multiple units to help me find the right size for my needs!

really cool lady in the office helped me out when I had no where else to go. thanks for your compassion and helping me.

Professional and helpful. Sarah went out into the rain and showed us a storage units. She answered all of our questions. Thank you Sarah. WGJ We have now dealt with Fred at Public storage also. What a great guy. Personality all the way. Fred is so much fun to work with. He helped us set up to transfer to a larger unit. Can't say enough. Thank you Fred. WGJ

She was very understanding, helpful and compassionate.

I have always had pleasant and helpful interactions with the staff at this facility. Most recently, Fred and Sarah were of particular help to me, and provided the information and assistance that I needed to make a decision.

Fred was extremely kind and helpful. This was our first time renting a storage unit and he was very patient with all of our questions. We would definitely recommend this property.

Sarah was great, quick and smooth move in service!

Very helpful staff (Fred). Convenient access to outside units. Good convenient location.

Sarah was very helpful

I could not of asked for a more enjoyable experience when renting a storage unit than I had with the Property Manager Sarah. I was immediately greeted when I came in and was given all the information needed to make a decision. We set up Auto-Pay, Insurance and went over all the documents, then was shown the storage unit I was renting to get my final approval. This was an experience I was actually dreading beforehand but thanks to Sarah it turned into a most enjoyable one. I highly recommend Sarah and this facility.

Sarah is Awesome. Great customer service.

Was looking for a storage place and Ms. Sarah was very helpful to show me what was available and various price options.

Do you have a mattress cover for storage

Good price for the size of the space I rented but the light didn't work, even after changing the bulb.

Great access. Clean place. Great service.

Kim helped me with great service.

Sarah was 100% helpful! I am on a knee scooter and she was able to get me around efficiently. Thank you for your help!

Thomas helped me get set up & his customer service skills was a 10 out of a 10! Thomas guided me through set up process confirming for me that I made the right decision choosing Public Storage. Thank you Thomas!

Elora was Amazing!!! And very nice!

Stopped by to change my account info. Super nice and knowledgeable.

Fantastic experience with Sarah! She went above and beyond and gave me great service today. I highly rrecommend public storage to everyone!

Kim was incredibly friendly and helpful. It was a great experience.

The people are very friendly, nice and always willing to help. The problem is, the company keeps raising the prices, very sad! I could buy everything brand new for what I've already paid but it wouldn't have the memories these have and I only have the 2nd to the smallest they have. Guess it's time to let go and give things away 😢

This location was super nice. Sarah was very helpful and nice. This place is quiet and clean. It was our first day in Oregon and to come I to public storage and have Sarah give us great customer service topped off our day . Btw if you know about the show animal kingdom on tnt. Sarah looks like the character named Nikki haha I would recommend this public storage to anyone especially because it was the cheapest out of all the other public storage locations .

Kim was amazing. She was so nice and helpful. I'd rent here again, just because she provided such a great experience!

Sarah is very friendly and professional and would definitely reccomend doing business with her at public storage

Felicia was very helpful I was able to vent to her and we shared alot of laughs. she was very Amazing thank you so much.

Great experience at the Tigard Public Storage. Sarah did an excellent job helping me with everything I needed.

Oh my goodness!!!! Sarah was absolutely amazing!!! She was so helpful and made sure I got exactly what I needed. She was kind and thorough and answered all my questions. Thank you so much Sarah for making a difficult experience have an enjoyable highlight!! 💕

Sarah was wonderful! She showed us all of our options and made sure we doing what was best for our move.

Great price, great customer service, and seamless new storage setup and move in process. Manager Sarah was very helpful. Thank you for making my life easier.

Great place

Great customer service. Very helpful. Definitely recommend this public storage location. Sarah was great!

I was having a really bad day and Sara's genuine smile and friendly demeanor melted all my troubles away. It was quick in and out, very affordable. Keep on rockin

Very friendly and easy to work with.

Reasonable selection of packing materials. Nice staff. Seems to be a well-run facility.

Quick, efficient and painless! Sara at this location is wonderful. The location is also really clean and the office is pretty large and has every thing you could possibly need for a move.

Taylor helped me get my online credentials figred out

Manager was easy to work with and helped me out when I needed it. Friendly and helpful every time

The ladys were awful and kinda mean

I’ve lived around the Tualatin area for 5 years and have had to utilize units from a couple locations. My favorite part about Public Storage is the consistency from place to place. Friendly and helpful service every time.

Elora was so friendly, knowledgeable, and helpful. Best experience ever at a storage company!!!!

Very good service from the manager at this locale.

We have been customers for 10 years and it has always been a very good experience. The location is very handy to other businesses which makes it easy to run by if you need to. The property is very well lighted and maintained. All of the managers have been very personable and helpful. No complaints.

Came by for a some peanuts and Alan was very helpful thanks so much

Super friendly and helpful staff. Explained the process very well. Was in and out quickly with a rental space that I needed and that worked for me.

This place is by far the cheapest storage around!

Came in for some boxes and Alan was very helpful nice place thanks

Great service from Laurie! Really appreciate how friendly and understanding she was. My only request would be that there are less hidden fees and when purchasing and make all fees known in the following email when reserving a unit online.

Much as I liked Chris below - just got a note after 4 months that Public Storage are increasing my monthly rental by over 10%. Apparently you're on a month-to-month contract, so they can do what they want (new customers still get a rate significantly less). Nice guys (4*), crappy business policies (0*) = 2* overall. I went here and was helped by Chris. Chris was excellent and helped me get an even better deal than the one I had online. He was informative and knowledgeable, explaining the entry procedure and - literally - walking me through it. The unit was fine, basically a big empty space. The mark off is because (a) I think they overcharge on the padlock, even though I asked for the size in advance so I could bring my own (the lady on the phone brushed me off saying 'we have padlocks') & (b) they're pushy on insurance - even though I explained I have house insurance, I was pressured into buying theirs and then 'getting back to them' if I want to cancel.

I'm hiring movers to move into another company's storage unit. They raise rates $50 per month every 6 months. After $7,000 I tried to negotiate since current rates are the same as they were when I rented. They require you move out 48 hours empty your unit an then you can sign a new contract for the rate you started with. $206 to $341 in 1 1/2 years.

Good location and excellent service thank you Marcy you awesome!👍😊

This locally owned business is great. Every day they have a different inspirational quote or saying on their digital board. If I have storage needs I'll definitely use them.

Amazing as usual. Alan is so helpful. I have been here off and on through the years and Alan is always professional and knowledgeable. Thanks King City Public Storage.

They're fair

This place is a JOKE!!! My daughter had her unit broken into, lots of valuables stolen and management basically told her "oh well". There are people living in some of the units, and the employees are well aware, I've seen them walk in the gate with bags of groceries. There is something very shady going on here.

Alan was friendly and helpful. Got me set up quickly and very efficiently. After I was shown the unit, I used my phone to book it on the web for a substantial discount over the "store" price.

Convenient, clean, secure and very friendly.....would recommend to anyone looking for a good storage place

Super helpful with any questions I had. This is a well lit location which made me feel safe while moving stuff alone. Great rates too!

Update... Was again very pleased with Alan. Had to stop into get supplies to move my grandmother's house after she had passed and Alan was there for me. He understood my needs and that I was in a fragile state and he took care of me, finding all of my packing needs and taking the time in a very difficult situation....Had to get some packing supplies to move my business and decided to go to public storage as Alan was so great the last time I was there. As usual Alan was great. He remembered me from the last time I was there and was very attentive to my packing needs. Alan never suggested anything I wouldn't need. Thanks for the help.

Alan was very nice and patient with all my questions. Thanks so much for your help

Chris is an amazing person, and friendly! Very professional, Helpful, and always goes above and beyond for his customers. The storages are very clean, and driving in it is easy! The store has all the supply we needed to pack, and move and the prices are reasonable. Excellent customers service! Thanks A million

I rent public storage units regularly for business, and this was by far the best experience I've had because of Chris. He was very attentive to my needs, and went above and behind my expectations for customer service. The units were clean, and the facility is secure. I would definitely recommend this public storage location!

Rented there previously, great customer service, clean, well lit units. Staff always helpful.

Alan made it simple and easy. Very friendly as always. Will pass the word along about this place!

Everything was fine until they changed locks and raised the rates. Not too happy. We will be moving by the end of the month.

Alan is terrific with the auction customers. He is able to help me get in and out quickly

Alan was able to quickly resolve my concerns and answer my questions. Found me a place closer to 26 and my business.

Public Storage on 15700 SW Pacific Hwy, Tigard, OR has the most professional staff and best customer service in the industry. There was an error with my billing and they fix that in minutes. They REALLY do actually care. I highly recommend this storage facility to anyone. I never write reviews but this place was worth taking the time to do so. If you are going to use a storage place, USE THIS ONE!!!! The manager and the regional manger will bend over backwards to make sure you are taken care of. I have plenty of good things to say about this place but I don't want to ramble. So stop shopping around and give them a call!

Excellent! I actually went to the facility at 280 Lancaster in Salem. Vanessa is the manger there and she made the whole experience a pleasure.

Alan helped me find a better option down the street. This was above my expectations. Thank you and to David.

Fantastic location! Alan was a joy to work with! I will happily look to this facility again!

Thank you David and Kim for the great storage experience

Absolutely wonderful service! Super friendly staff, very knowledgeable and helpful!!! Definitely happy to be doing business at this location.

Great help with auction sandi

Sandy was very helpful and has a great personality. She's always there to greet you and help with all your storage needs. Best experience I've had with a storage facility. Thanks Sandy.

Great location, clean and organized. Sandi was a joy to work with. Knowledgable about the property and was very friendly. She made me fill comfortable about all the options I had and I left feeling great about my decision to use Public Storage. If you haven't had a chance to check them out and you are looking for storage space, don't wait!

I always feel like I'm being treated like part of the family. Such wonderful staff with great attitudes! Joe H is leading his team right!

Great service!

Sandi did a great job helping me with my storage rental needs!

Its a good storage unir

In this day and age where customer service seem to be low priority,Sandi and David in Tigard did a great job and got me the best price. Thank you Sandi and David!!! You guys Rock!

The staff is great! Sandi in the office is knowledgeable and friendly. Found the exactly what I needed. Totally glad to rent here!

This is a very accessible clean facility. The staff is friendly professional and helpful.

Best service I've had at a storage rental! Great customer service, I was taken to view the storage I was renting for only one month and only paid 23.00 Dollars! Also, she even called me to remind me of my 30 day lease due time a couple days prior. Last but not least, she even swept the small mess of dirt I left at the storage! Thanks Sandi!

Fast check in. Friendly service.

Had to get another unit for my mom's stuff. Turned out she will no longer need it. :-( Had the unit only 2 days; they understood and gave a full refund. Good business, good form! Thanks Sandi!!

Rented a unit here for almost 3 years and have always been satisfied with the service. Helpful staff and are always willing to help out. Highly recommended.

We got an amazing deal and this location is very clean, well lit, and regulated.

Sandi and Paul helped us so much with moving supplies for 3 months. So curtious, helpful with excellent customer service skills, i almost hate to leave such nice people.

Paul was great!!!

Paul did me good made my end of day. made it possible to hit the coast. thank Paul you the man.

I really enjoyed the great service Paul provided!

Awesome service sandi was perfect!

Sandi was very helpful and thorough. The rental fees are acceptable and the units are clean. The property looks well maintained. Highly recommended!

Paul helped me out with a late fee today, the staff is always helpful and nice, and the prices are great!

Had a great experience thank you Paul

Paul was hilarious! I loved the experience he made a stressful time for me so much easier. Please give this guy a raise!!

Great storage facility.

AWSOME Customer service !!!!!!

From the moment we walked in the staff was friendly and helpful . We were told about size options and were then walked to view them. They made the set up process hassle free and the rental fees acceptable. Great first month savings . The location is handy and the property is clean and tidy. If you are looking for storage , I'd suggest going in and seeing Paul at Public Storage Tigard.

I used a Public Storage a few months ago and things went well so I decided to take advantage of the $1 first month for my business at this location. Paul is as upbeat as they come as an employee and let me know ways to save money so ask about ways to save money. We are able to get a large truck onto this property which is nice.

This Review is for The Lancaster Store, Salem, Oregon for Venessa and Kelsey. They were wonderful, very helpfull and professional. Your web kept sending me to Tigard, Oregon you need to fix that so these employs get the recognition they deserve. Loren and Debi Morse

Very friendly helpful and always there when I have a problem...Property is always clean with no trash laying around... Much much better than other Storage Places in Salem ... Russ Crawley

Great Staff! Thanks Vanessa!

This review is for your Salem, Lancaster location. Vanessa & Kelsey have been very helpful with all my storage needs. I moved into a smaller unit, but needed a bigger one and they called as soon as one became available. I have been greeted and helped right away, each time I have been in office. Thank you girls and Public Storage.

The property was clean and well maintained. Paul was very friendly and helpful. Paul, thank you for your help.

First off I never write reviews. I had just got done moving, and everyone knows how stressful that can be. I think the guy at the fronts name was Paul, he made small talk with me and I told him how hungry and thirsty I was. He reached down and handed me his lunch. WOW WOW WOW. I turned down his lunch but accepted his bottle of water. Will tell everyone about this location and how they made my move less stressful.

I wanted to leave a review for the 280 Lancaster Dr Salem, OR location, but this is the link default- Your web design/ maintenance is substandard to say the least, I'll be shocked if this isn't lost or routed to an outer mongolia location. The online experience with public storage is akin to a proctological exam in ease and overall enjoyment. Fortunately, in person they do a great job, are professional and courteous and would rate that experience "5-star". Get a clue, shut off the computer and do business in person on this one!

I have not stored my things here but I always buy all my boxes and bubble wrap here they have a huge selection and Paul always helps me lug everything to the car.

My boyfriend had to store some things quickly. I went with him and was putting some of my own belongings in to the unit. I found the people very friendly and helpful. Thanks guys

Awesome