Public Storage Self-Storage Units at 1921 N Gantenbein Ave, Portland, OR

I’ve had a pretty horrible experience with Public Storage. I have rented different units at different locations over the years. One of my units was burglarized and possessions stolen from my unit. Important to add that the insurance you pay for did not pay out for my incident of being burglarized, leaving me without tools and housewares I had to replace. My recent unit has left me absolutely discouraged from ever doing business with them in the future. My current location in Portland, N Gantenbein Ave, has been a bit of a headache. I’ve had a unit there for a little over a year until recently closing it out. It was a bigger unit and was absolute hell trying to get any accountability from management to fix my unit. The light in the unit did not work at all, leaving you in the dark while in your unit. It was an unsafe situation that they never remedied, and caused some incidents of falling. This should have been fixed before ever renting it out to a customer. They do absolutely no legwork to get repairs made that need repairing before renting them out to the next person. An absolute lack of professionalism and building maintenance. And issues that may be had are difficult to bring up with staff….cause staff is never there. They charged me for an entire month upon closing out this mess of a unit on the first of the month. I’ve gotten the run around a lot with the company and staff as a whole. Unprofessional, unreliable, and incapable of being there for any inquiries that are had. I’d try to find another storage company not associated with Public Storage in any way. You will get more respect for your time, money, and security of your belongings as a customer elsewhere. Wishing you the best in your decision of where to bring your business as a customer.

OnWhen I'm there no employees are there. 5 the storage units are dirty when you first get your unit if you want it clean you have to clean it yourself.

I have had the best experience with public storage today! Michelle was so helpful, kind and very nice! I highly recommend storing here!

Michelle was so awesome she stayed over on her own time to help me figure it all out she was so helpful and went above and beyond to help me not to mention she was so nice and knowledgeable customer service like that doesn't happen anymore these days thank you Michelle for all your help a happy customer here! Thank you!

i moved out on may 1st and gave them notice. however they keep bugging me and then want to put a lien on my storage when there is NOTHING in it. its hard o find a human to talk to and they wont answer there phone and no one is on site there, very bad company

Thanks to Michelle I was able to get my code and my account up to date!! I just wanted to leave a review for those looking for storage units with good rates. AWESOME EXPERIENCE WITH, HER GREAT CUSTOMER SERVICE, THERE TO HELP ME AND FOLLOWING UP THAT WAS A PLUS THANKS AGAIN+++ I would definitely recommend the Public Storage (Gantenbein Location)!! Thanks again Michelle you rock 🎸🎶🎵

Pound for pound customer service champ

Nice Public Storage crammed into a tight spot but once you are in there it's fine.

Not secure, my storage unit was broken into. The doors are made out of plywood and easily opened. I wasn't notified by Public Storage that my unit was broken into. There appear to be lots of people walking around the facility who don't have a unit rented. With the elevator broken, it's impossible to get to the upstairs units at times. Since the units aren't secure and you aren't guaranteed access, don't waste your time and money here.

Quiet and out of the way. Perfect spot to have a unit if ur trying to stay low key. Only issue is the lack of access to second level when the elevator is out of service.

Stephanie was very helpful and nice

Michelle was amazing and very knowledgeable about everything public storage related it's a pleasure to have people like her in Portland to help you out..

Michelle was super helpful!! She was flexible with timing and very thorough with the lease agreement! Informative and kind 😊

Michelle was very helpful and flexible!

Paul was incredibly wonderful. He was informative and helpful. He answered all my questions no problem. A very seamless process. Thank you Paul

Betty was very helpful and made everything super fast and easy I cant be more thankful!!

Betty was super helpful and clearly explained all the particulars of renting space at this facility

Great. Place

I had a great experience with Paul. I helped an 84 year old friend rent a storage unit, and he arrived a little overwhelmed and confused. I called and Paul stepped up big time to guide my friend through the process and even helped him extra in many ways. ! Thanks Paul for five star service.

Do you have boat/rv storage?

Paul was Great. Did his diligent research to find me the proper Unit .

Easy to set up and made everything easier to finish.

Janelle was very sweet and helpful, 100% recommended!

Janelle was professional and nice! I highly recommend this place!

Very helpful and knowledgeable

Expensive.

Had an awesome experience with Taylor and chelle today!! They were able to get me an outstanding discount at the last minute... I needed to move out the next day and they secured me a nice unit for a wonderful price.. right on!!

Awesome....great service, no painfull B.S. The attendant was nice and clear about everything. You should give her a raise .

I really appreciated the way Melisa helped us find the correct size unit that we needed. Unit 6113. Thanks a lot Melisa.

Nice dry units.

Great customer service very friendly

The Manager, lives on-site. And she is bored. She usually is never to be found, unless you work all day long and get just enough time to drive 24 minutes one way to a Storage facility that you just moved into and pay a company $150/month for 10x10, with worst Security in the Storage business. They built this particular storage facility must have been 50 years ago, because the doors are sheets of plywood and the locks are homemade, in consistent mostly attached with simple flat head or most common screwdriver heads. It might take 3-4 minutes to gain access to a unit bypassing any lock Security. And normally the thief would still be caught or least not attempt any break in, but here at Public Storage NE Gantenbein what do you know there are zero cameras in the most important areas of Storage. Makes absolutely zero sense, in fact almost looks like a thief advised the Storage Manager on perfect security system, security plywood and locks. Perfect receipt for disaster, better double up on Great Insurance because this trailer trash manager, will only try and power Trip you all the while your losing everything you hold valuable

Well the lady (Janelle) that works in the office is actually great. She actually cares. Every month I seem to forget my payment date, and instead of calling griping, complaining, or just allowing me to forget and lose my stuff she calls and reminds me to get up there and get it paid. I feel very comfortable with the location I'm renting space from. No doubt. I still get hit with the late fee (lol) but it's better than losing all my stuff. I give her five stars also. Great job Janelle......

Great service from Janelle, really informative and efficient!

E rental was great, and I love my property manager. She made everything easy for me.

Horrible service. Discriminate against people with disabilities. If you are handicapped or have any mobility issues do not rent here. "It's not their problem". .Manager and teenage daughter must squat at the facility.. teenage daughter has no problem yelling at clients even though she doesn't work there.. facility is not secure. Inadequate surveillance inside the building. Homeless camp along backside of property is known for constantly breaking in and stealing everything of yours. Their insurance won't cover the break-in either.

Janelle was very helpful setting up our storage unit. Convenient location near the highway.

Fast service, Friendly Staff and your phone to open the gate. Very well maintained and monitored. Ask for Janelle. 👍

Janelle was awesome. Avi was fantastic as well. Great service. Thank you!

Excellent customer service the manager goes out of her way to make sure everything is just tight

Lady that runs the place is hella cool. Easy to get a storage unit and cool layout in a perfect location right off the freeway but tucked away still! If I ever need another storage unit I will come back here

I don’t recommend anyone rent a storage with this location at all , because it’s not the safe location . They stole my unite twice. I think one of the front desk workers stole all my things in my unit , cuz no one can go inside the building without access code . Also there’re no cameras inside the building so it’s easy for anyone break your lock and steal your unit in this location. I don’t recommend to anyone to purchase their insurance, because they won’t pay anything for you .

Very secure and the best and helpful employees. Will rent again.

Janelle was awesome! Highly recommend this storage unit. She was so great to work with and professional. Really appreciate it Janelle!

Janelle was awesome! So very helpful and she's very thorough!

This was super easy and safe place to store my stuff. Janelle was very friendly and helpful!

Great service

I have been using this location for years. I love the location and that Janelle is the best. I love that she has been here each time that I have needed a storage space.

So far so good. Satisfied customer here and so far everything is working out for me. Just happy with the unit I was able to get.

The location is great and Janelle is very kind and helpful. I feel like my unit is secure and in good hands.

Janelle was very helpful and my storage unit was well maintained. Thank you.

Janelle made an appointment with me, was on time and made my set up visit very efficient. Thank you!

Very professional and thorough. Very clean facility. Happy with decision to store here...

Janelle was very helpful and friendly. Things went fast and smooth thanks to her. Would recommend.

Jenelle has been such a help during a difficult time for myself and my family during this "Corona Quarantine Craziness". She was kind, helpful, and returned my call promptly and not only answered my question, but called me back with an even better solution! I told her that I was waiting to hear if I'd gotten a new job, and she wished me luck, and was .... Well, just an utter delight to work with. I would not only recommend this facility to friends and family, I might even store stuff here even if I didn't really need to! (😉 Wink) Thanks, Jenelle, and the other staff members at the Gantenbein Public Storage location! You guys are the greatest!!! 🤩🤩🤩🤩🤩

Janelle gave wonderful customer service! Very thorough, helpful, and friendly – glad I chose this Public Storage branch.

Perfect customer experience!

very helpful

Janelle was so nice and extremely helpful in getting us situated with our storage unit.

I thought this was great! Very informational and helped me figure out everything I needed to know.

Janelle was very helpful and showed us the property. The property was clean and secure. Janelle told us some good events and things to check out in and around Portland because we just moved to the area. Prices are great and over all had an amazing experience.

Clean and adequately staffed. No dumpster or trash bins on site available for public use, unfortunately.

Janelle was very sweet and helpful 💕. She made the experience wonderful.

Janelle is awesome! Extremely helpful, personable an efficient!

Good customer service

Gail is amazing super helpful and friendly

I have been renting from this location for over 3 years and never had any problems with the Staff nor Storage Unit. The On-site Manager Janell has such a likeable personality as well Professional at all times, she is very Attentive to your needs when it comes to keeping your Property Safe and Secure when she's on Duty.

Good customer service! Not damp like my last storage unit, its nice and dry!

She’s really awesome

Great service!

Thanks Janelle, clean unit & helpful moving supplies

Janelle was great! Definitely recommend.

A great experience.

Jenelle has a warm and courteous customer experience.

Janelle is the best, very friendly & so helpful!

Janelle is professional courteous an asset to your company .... thank you have a nice day... Ms Mulvihill

She was very helpful and made me laugh. I thibk ill loke it here!

Great Time !

Janelle was fast, efficient, friendly, welcoming, and informed. Service like this is not easily found. I highly recommend contacting Janelle at Public Storage for all your local storage needs.

What can I say other than Janelle deserves a great human award!!!! She helped when I wasn't able to receive the help from person at Public Storage call center. I called Janelle to explain. First off she heard me out after I was blown off by ineffective employee at Public Storage call center. She mentioned an option and she would call me back with an answer. Janelle called me back 5 minutes later with effective results in my favor. Wish there were more people like her in the world!!!!!

Love this location Janelle is always so sweet and full of conversation

Great place Janelle is always very nice

Lovely personal, seemed to actually care, moving can be a gd thing or a bad one, Janelle was with the business and very professional

This location is always kept clean and you can't beat the customer service. Janelle, thank you for being so helpful and friendly!!

Janelle was the best! Super helpful, funny and efficient!

Janelle is super helpful, fast, thorough, makes it all easy and gives great confidence I’ll be in good hands. Site is clean, smells good (a plus for storage facilities), and well located.

Great service!

Janelle is super helpful, friendly, and nice! She helped me with all of my paperwork and was overall awesome!

Janelle was very helpful and efficient. My unit was clean and dry and I had easy access to the carts and the elevator.

Janelle was awesome!! 5 stars!!

super nice and helpful! a great experience!

After looking at other Public Storage locations I picked this one because all of the goo reviews. This place is clean and dry and the manager is very friendly and helpful. Ver happy with the location and would definitely recommend to others.

Very professional & explained every very nicely

They are really friendly and helpful.. the place is very clean and secure.

Janelle was super nice

Great customer service and very helpful and a wonderful woman

Great customer service! Friendly and easy rental and move in!

Janelle was great. She made the process very simple and painless. Thank you!

Janelle has been super accommodating and we really appreciate that. Thx!

The young woman that helped us (I'm terrible and can't remember her name, long braided hair, dyed pink or red) was extremely helpful for my wife and me when we needed just 30 days of storage. When we went to get our stuff out, the guy at the desk that day told us we owed money and my wife made a fuss, but we got a call back within a couple days from the girl and she assured us that we did not owe money, so it was very nice to receive that call, so we will definately consider Public storage in the future.

A DIAMOND in the Rough!!! I'll have to be honest... as we were taking a few turns to get to the PS facility, we were questioning our decision. It is located in an industrial type area with older warehouses and repurposed manufacturing facilities and the entrance street is a little hidden. So, don't expect manicured landscaping and valet parking. :-) Our concerns were put to rest once we were greeted by Janelle's warm smile and full disclosure about the facility, policies and safety. We are new to Portland and she shared her vast knowledge of the area and various services that they offered to make our move into our unit virtually painless. Our 30 foot unit was extremely clean and in great shape... we didn't even come across spider webs! The key pad to enter and exit the gate does require a few mambo moves but has always worked flawlessly! There are enough cameras around to make a maximum security prison envious... so store confidently! Glad we chose this Public Storage location. It's reasonably priced too!

Great customer service. Very prompt!

Janelle is Wonder Woman! I Came in on a Sunday without an appointment she squeezed me in effortless to what looked like a hectic day. She didn't miss a beat. Informed and well taken care of within 20 minutes, we were set up and ready to move in. Thank you

Loved Avi and Janelle!! Very helpful and fun

I made a reservation online thinking this location was much closer to me. Janelle called me right away and offered amazing customer service; knowledgeable, friendly, gracious and prompt! Unfortunately, I had to call back to cancel my appointment due to the inconvenience of distance. However, I felt compelled to let the world know what an amazing experience I had with Janelle. Thank you Janelle! Good customer service is hard to find these days.. you are a star!

Janelle was super helpful and funny. She made renting a storage unit a nice experience!

Ive had a few storage units in my past that all had very questionable management. That being said , it was my main focus to find a manager or management team with respect for themselves and the job they're doing, whatever job. So its nice to find the place that feels so warm, respectful, and inviting upon first impression. Meeting with the very organized and punctual manager Janelle

Janielle is awesome

Janelle was really pleasant to talk to. She was very thorough and knowledgeable. She helped me make the right choice for my needs and future plans. I would recommend anyone who is looking for storage request to work with her!

It's kool

Janelle was extremely helpful and gracious as I needed to clean out my recently-departed brother's storage unit which he had at this facility for the past 14 years. First, she helped me by phone and then she helped me when I had arrived to deal with this sad situation. I highly recommend both her and this facility.

I would have to say at first glance this location doesn't leave much to be desired... it is tucked away and the surroundings are unkempt, but the second I walked in Janelle handled my reservation swiftly and with a wonderful presence. She had exactly what I needed and the price was under my budget. If you're looking for a unit downtown... talk to Janelle, you wo t be disappointed

Janelle had excellent service and was super friendly.

Very helpful service by Janelle!

Janelle offered excellent customer service and made my experience here super duper easy and fun. What do you again 10 Stars

Janelle made this easy and painless, and has a good sense of humor.

Good service

Vary nice sociable and curtious

Janelle stayed late to help me out in a pinch. She was friendly and helpful. She really went the extra mile and saved the day!

Super friendly! Very nice! Would recommend!

This place is efficient, friendly, and welcoming. The prices and deals are good! Janelle was wonderful and nice to work with.

Melissa was welcoming and warming! She not only had given excellent customer service, but she made my partner and I feel we have chosen the right place. Insuring safety of our belongings and our privacy. Her bubbly personality really made it easy to talk to her and also she met our storage needs. Thank you Melissa, you’re a rockstar!

Janelle gave great service!, fantastic place and great service, thank you :)

I had a bad experience with another storage place so was very worried when an emergency caused me to have to reschedule my check in time repeatedly. It was a very stressful time but instead of the rude attitude I was afraid I would encounter Janelle waited for me, was entirely pleasant and understanding. She even had my spirits up by the end. The rates are better, I can drive right up to my unit and I don’t have to deal with staff that are severely negligent or people living in their units causing an unsafe environment for me and my kids when we’re loading or unloading. I SUPER recommend here if you’re looking and beware the other place. For real

Janelle is the most friendly and helpful attendant ever. She was just fantastic. Best customer service for a storage are especially if your into laughing.

Great management and clean facilities pricing a bit high priced but than it is close to the Portland downtown area.

Janelle was very helpful and professional!

Janelle is lovely. Makes you laugh with "8 track" references as you are signing up. Made the move in process easy and explained everything and answered all questions I had

I put items in storage after suffering a concussion in a car accident. I was trying to sign up or the online rate, and asked the attendant to help me, explaining my situation. She instead signed me up for a different rate without my knowledge -- $30 a month higher. I spoke with a surly desk staff and wrote emails to managers. I was rebuffed. I just found that my rate went up another $20 a month out of the blue without my knowledge or consent in January. I feel completely taken advantage of. These are NOT nice people or a respectable business. Do not do business with them. I look forward for them proving me wrong, and responsibly taking care of this situation.

Janelle was super helpful and friendly! Ill definitely recommend this facility to all my friends. She made what should be a stressful day(moving day) not so stressful for me and I’m grateful!

2nd time at this location. Nice to see Janelle still there. She's efficient, friendly, and I love how the paperwork has been made all electronic! Really speeds up the process!

They have been really helpful.

Janelle is my new best friend, she helped us out in a rough time and made us laugh through the whole process. You da real MVP!

It was easy to rent the storage. The staffs were friendly.

It's a pretty standard unit, easy to navigate and nice sized lockers

Great service, speedy transactions. Will definitely use service again

Janelle was great

Janelle was very friendly and helpful in the process of signing up

Good location and service

Great people! Great place!

Reviews of store manager are spot on. She was really great, and helped ease some of the anxiety of moving. I think her name is Janelle.

Janelle was fabulous! Very helpful and understanding to meet our needs!

OMGoodness rats wouldn't rent a storage unit here. Its freakn bad. Totally unsafe out of date and smells like the landfill. Stay away and the manager or customer service rep Debbie or Debra is a total sweet heart like NOT A freaking heartless woman that will go through life alone and hated by lots.

Janelle is fantastic!

God people clean place

Good

A place to keep items you can't fit in your apartment . Just need to paint and maintain premises a little better . Staff is friendly and helpful .

Janelle did a very good job showing me the units and all my options.

The woman that works there is very polite and helpful.

Even though i didnt end up renting here Charity was amazing she went above and beyond my expectation, she showed me both the spaces i asked for and even let me know all the helpful items they had such as an elevator, push carts, etc. will recommend this location to all my friends and family that need storage.

Thank you Charity for always having a great attitude, you always have a possitive vibe about you that is catchy and seems to brighten a room when someone is having a bad day, i have always recommended this location for its excellent staff, and always will.

Charity was very helpful in making our transfer to a smaller unit quick and easy, she also looked threw all the options to find one that was close enough for us to move in and out. thank you for all your paitents and taking the time to help us.

Last week i had the best customer service i have ever had from Charity! she was so sweet and made it feel like i was back home with a good friend, thanks for making the process smooth and quick! great place to store your stuff and amazing staff! they even provided packing supplies to protect your items at a reasonable price!

Thanks alot Charity! this lady helped me find a space last minute and made the process quick and easy appreciate all that you did. If you want Great Customer service this location is where to go, will for sure tell everyone about my experince.

Charity was awesome had all the answers to my questions and had supply's available for me to protect my belongings thank you Charity.

Charity made the move in fast and easy thanks for all the help.

Janelle was awesome and very helpful.

Thanks Charity for helping with the move in.

Thank you Charity for always making the process easy when i am there. you have a great sence of humor. :)

Love the ladies in the office they always have great attitudes always a laugh when im here, very clean and secure location.

Great place! Secure, clean, excellent staff

Thank you Charity for setting me up with supplies for my next move, this location is always clean and has amazing staff.

The process we pretty fast and Janelle made the process breeze by like smooth sailing

Great service!

The site manage Janelle helped me to get a storage unit setup for our organization and she did a fabulous explaining everything clearly and making this process go smoothly. Great Job!

Great service and quick!

Heads up: This location now has dramatically reduced access hours! They claim this is for security purposes. OK. Would've been nice to know before unexpectedly cutting my moving day short! I came here twice in the afternoon today and had no idea they'd be closing early. Not until I walked up to the office did I see the small letter posted in the window. Ugh. I have mixed feelings, because staff was very friendly and helpful; just wish management had been more proactive about letting tenants know they would have to plan their moves around the limited availability of office hours.

I worked with Charity and she was extremely nice and easy to work with. She made my experience pleasant one! I appreciate that. The prices are awesome too. I recommend public storage and this location. Thanks CHARITY!!

Everything is great so far. Customer service was helpful and friendly.

Janelle was a pleasure to work with. Keep up the good laughs 😁

Great overview. Knowledgeable about the options!

Friendly and Awesome Service!!!

Janelle was super friendly

Janelle is awesome and super helpful!

Not heated, not a good location. Employee's r not very friendly or helpful. It seems as tho the other customers r nicer and more helpful than all the employees

Janelle is super informative and helpful and funny!!!

Friend of mine lost all his stuff w/in a month. If you like your stuff go elsewhere

Charity is very friendly

Janelle was extremely friendly and helpful!

Overcharged us on rent. Over twice what the advertised price is. 35$ ended up paying almost 70.

Great location, helpful friendly staff!

Janelle is one of the best Storage managers I have worked with and I totally will miss her she works with you and is very polite and respectful

Staff is incredibly friendly! Lori was wonderful to talk to and ensured that we knew all the information we needed. Elevator is a little rough, but large carts are provided that make moving objects around easy! Wonderful service!

Janelle got me set up real quick with a five by five. Super helpful and easy!

Paperwork went smoothly. Quick access. Very professional.

Great service! Check in was easy and quick! Highly recommend

Janelle is amazing! She is always willing to help!

The back units floods everytime it rains heavy .

A storage facility isn't somewhere that I would normally think about good/bad service, but I was pleasantly surprised by how friendly and helpful it was here. Janelle clearly knows that simple things make the biggest difference and if I ever have the opportunity to recommend a storage facility this will be the one.

Janelle was awesome and extremely knowledgeable and helpful when moving into our new unit!

We met a wonderful woman who stayed late just to get us a storage unit 40 min!!! Longer then her hour her name janelle. THANKS JANELLE

Jenelle was incredibly helpful. Got me in quickly, and was super efficient. Seems like safe location so far.

Janelle was very helpful.

Janelle is very informative and cordial She explained every aspect of the process in detail. I'm pleased at this time with how she handled my transaction

Very friendly staff and thorough business model. Made it very easy to move and offered lots of opportunities to try to make my experience better. 10-10 would store again. Thanks Jesse!

Janelle was very sweet while showing me the unit and had wonderful customer service. Made me laugh quite a bit and was extremely helpful, answering all of my questions-- many of them before I even had asked them!

Janelle was super helpful! Bonus points because she lives on site. Always help at hand. The site clean and secure.

Janelle was a huge help. She explained everything thoroughly and clearly and helped make the process much easier.

Janelle was very helpful. Very easy reservation process.

Public Storage's on site manager (Janelle) was extremely helpful in getting us set up with our new storage unit. Before we got there she promptly returned phone calls and set us up with an appointment within 24 hours. At that appointment she walked us around to show us the entrance, elevator, lock procedures and unit location. She was courteous and professional throughout. I especially appreciated how she gave brief explanatory notes for each paragraph on the rental/lease agreement. It's hard to imagine a better experience.

Janelle was very helpful and courteous, she explained things further when I had a concern, and she had good wit about. All and all, a very pleasent customer service experience, which seems to be rare these days.

More expensive than expected but Janelle was great!

Janelle was great! Talked us down from a larger unit that we didn't need and saved us money! Even made us laugh. We picked this place based on the reviews and are delighted with the results.

Janelle was super helpful after my long drive from tucson. She got me all set up in under 30 minutes!!!!

Great customer service and attentiveness to detail

Janelle was very helpful and is a fan of Calvin and Hobbes.

Great location! Janelle has provided great customer service.

It was a Pleasure working with Janelle excellent customer service skill will work with again!

Janelle was very helpful and friendly.

Management at this facility (Janelle and district manager Joe) have been very helpful and friendly. The prices are fair and reasonable. I highly recommend this facility if you are considering storage. It is a well kept facility; clean and well lit after sunset.

Super friendly and fast! Great deal and attention to detail! Very happy with service.

Awesome service

Janelle was totally awesome and easy going. Took me through the signing process fast and simple.

Janelle is super friendly and helpful. She has a great sense of humor and made the process of renting a unit painless. am so glad chose public storage.

Service was awesome. Janelle set us up with a better and cheaper unit. I recommend this storage for anyone who needs their valuables safely stored.

Very helpful staff and convenient location. Stephanie was very accommodating and communication was quick and informative.

This pace will raise your rent every few months. Its expensive, but they hook you with a cheap deal. The office lady is nice though.

Janelle was great! Very knowledgable and friendly, I'd recommend this public storage facility to all.

Awsome service. Jane was extremely helpful in the vacating of my storage unit, assisting with the closing of auto pay and proration of my rent. Same great from her when I originally rented my unit. I

Stephanie is awesome - really helpful staff, clean facility, great location.

Janelle was AMAZING. Super friendly, she informed everything so well. Very great at upselling and willing to help. :)

Janelle was so freaking awesome!!! She was incredibly friendly and showed us the ins and outs! Great experience overall and I'll rent with them any time!!! ❤️❤️❤️❤️❤️🆒🆒🆒🆒🆒

Janelle was great and very helpful. Customer service was brilliant

Convenient location and an all around pleasant experience with Janelle. When it comes to storage, Public Storage is the best!

Customer service was excellent, she was very polite and answered every question that i had.

Great service from Janelle. Easy sign up and great location. Awesome.

Great service!

Janelle was great and super helpful with the sign up process, unit appeared very clean, dry and well maintained. Would highly recommend the service.

Great, Janelle was very helpful and thorough with all of the information. Overall we had a great experience.

Janelle was so helpful and friendly! Great location and great price. Very secure.

Easy process and great customer service!

great helpful customer service. Got me in and out quickly. Clean easy access units

Despite it being pouring down rain, the Clerk was prompt and informative during registration.

The customer service given was great! I had no idea what I was looking for and everything was explained thoroughly and very helpful suggestions were made#

I love the service Janelle was wondering and polite ...I'm going to miss her

Janelle is such a jokester! Great customer service.

Very helpful with moving in and overall customer service.

I initially was less than excited about the location but it was only one of the only places I could find after calling around. The location is surprisingly convenient. I wanted something farther east but I realized with how much I pass this location on my way downtown on the max that it's great. As a bonus the manager has a bright wit, smart personality and eyes u could get lost in.

Really helped me out in a bind. So kind and considerate. Glad I went with public storage.

Staff is very knowledgeable, particularly Janelle. Anytime I have a question or need assistance she's very helpful and professional. GREAT ATTITUDE! The location is very convenient in Portland, right off the Freeway and there is always plenty of parking.

Very Friendly and Great Service... Only place ill go!!!

I am writing this review because of the Public Storage employee name Lila who helped me get into a storage unit last week. She was so kind, patient and helpful. When the first unit looked to small, she showed me more units and offered to call other locations. I ended up getting the first unit, because it was smaller and cheaper, and she showed me how to pack my things to maximize space. The unit looked very clean and safe. Lila also had a lot of good advice and tips, that actually helped to make my moving experience easier. I really appreciated her great customer service, and I would highly recommend this location. Thank You Lila, there should be more people like you!

She was great she has very good customer service great experience thank u

Awesome, quick and convenient tour

Janelle was very friendly and explained everything really well, making the whole process as simple as possible. Excellent customer service!

Great staff and very convenient for our shop!

Janelle is super helpful - definitely the easiest storage I've ever signed up for. Thanks!

Janelle was very helpful! She got us in at the right sized unit for the right price!

I have no complaints at all. The staff is very helpful. The grounds are always very tidy. The gate always works.Even the bathroom is cleane.

Timisha was very personable and did a wonderful job.

Fast Easy

I would like to thank Janelle for going above and beyond in getting my family a storage unit. Even though she didn't have one at her location she found one at another and helped me with supplies. Thanks again.

Janelle was very helpful. When my wife, Sarah went to sign the papers there was a rainbow shining on the storage unit. We took that as a sign that we were doing the right thing. Janelle answered all of our questions and we got the process done fast.

I've been a tenant at this facility and I forgot to lock my storage unit. The staff came during their routine lock check and noticed that I didn't lock my unit. At that time they came and secured my belongings with their lock. That was a life saver for me.

Fantastic manager she goes the extra distance. This property is a bit hard to find however worth the search, a great place for secure storage. I am sold

I recently had to come to Janelle with an unusual problem that required an "out of the box" solution. While I don't wish to discuss my situation publicly, Janelle assured me she would look into it and help me if she could. I was quite surprised when Janelle got back to me 5 minutes later and told me that she could help with my problem and as a result, I have referred this location to all of my friends for their storage needs. Janelle was very helpful and exceptionally prompt in dealing with my situation. Thanks Janelle!

It's , been a great experience, I've had my storage for over two yrs, I didn't like the price going up this yr but customers service I've gotten to know and that's what kept me there thx Janelle.

Janelle is awesome, facility clean, always good

They seem unwilling to repair the elevator that constantly breaks down. One of the carts there needs a 50 cent bolt in order to make it function properly and they haven't fixed that either. The place would be fine if they would maintain their equipment, but it's extremely frustrating to find that the elevator is stuck on another floor, and having to walk around the building and up the outside staircase so you can push the emergency stop button on the elevator to make it run again (this is the "fix" that they have posed on the wall of the elevator). I've been to the facility half a dozen times now, and every single time I've had the elevator fail on me at least once. I've spoken to the manager about it and she says there's nothing she can do about it.

Janelle was awesome. She was professional, courteous and knowledgeable. Facility is clean and secure.

Both Janelle & Dorothy were patient & friendly during the set up process. Great Job!

Great property!! Janelle is AWESOME!

What I expected out of renting a storage unit, and what it was actually like, was quite different. The staff here are really nice! The place is clean! And the prices felt unbeatable! I'd highly recommend storing your things here (If you ever have to that is)

Facilities are well kept; the staff is friendly, attentive, and professional; feels safe, secure, well lit and well located right off I-5. Just as it should be.

The property manager, Janelle, is the best part of this facility. I work in an adjacent building at all hours of the day, so we see quite a bit of each other. Janelle is very friendly and cares about the condition and appearance of the facility and the neighborhood. She is a great neighbor!

Easy to do business with, & good local.

It was great !!!!!!

The best thing about my "storage experience" was Janelle. She was pleasant, knowledgeable and professional. The unit is fine, most storage is pretty much what you pay for it. The difference is the people you work with and their level of engagement. and willingness to earn your business. Thanks, Janelle, it's always great to do business with people like you.

Janelle acknowledged me as I entered. I could see she was helping a new customer, and still made me feel welcome. My transaction was straight forward. Janelle was polite and courteous to both of us customers in spite of the computer system being slow. I recommend.

This was a convenient location for storing some of my things. The facilities were acceptable. Janelle, who works in the office, was very sweet, courteous, and helpful, and she made it an overall pleasant experience to use this Public Storage facility.

Lila showed me the property and answered all of my questions perfectly. I would recommend this facility to a friend due to its location and the friendly service. Jannelle and Lila both worked around my schedule (and a snowstorm) to help me with my move, and I am completely satisfied with their service.

It was very easy for me to get a space and everything worked right the first time.

I rented a small storage unit this weekend, and Janelle was friendly and efficient in returning my call after I reserved a unit online, and then in getting me signed up and ready to move in when I showed up a couple of hours later with the first load to go into storage.

Everything was clean and in good condition. Janelle was fantastic.

I have just rented a space at this location, so don't have long term experience yet. However from what I have seen so far, it seems like a secure, well-managed and well-maintained storage option. Janelle was the person who helped me out and is very nice and helpful. But I had a couple of issues with the facility, more a matter of convenience than anything else: First, there is a very small number of trollies available. When my friend and I started to load my belongings to take up to my unit, three (two of them quite small) trollies seemed sufficient. But then two other parties arrived so we had to share the three trollies amongst all of us, which slowed down the process significantly for everyone. The second issue was the lack of door wedges. I know it sounds like a small matter, but my space is located in a corridor that has a door which refuses to stay open, so keeping the door open and balancing and moving the trolley with a load of boxes and furniture isn't the easiest task, especially after quite a few repetitions! I think both these issues can be fixed quite easily and certainly improve the moving day experience. But all in all, I have been satisfied so far. Thanks again, Janelle, for a great and friendly service!

This public storage location is fantastic and I'd definitely recommend it to anyone in need of a storage location in the area. Janelle was great to work with and always available to answer questions about the units, pricing, etc. My unit was clean and well lit and easily accessible. Would definitely use them again if the need arose!

My hoard of records are currently two years in to their second tenancy at the Gantenbein location and I have no complaints. The staff is friendly and none of the buildings have burned down, things I very much appreciate in a storage facility. So, if you need a place to put things that you have no desire to see set on fire and you enjoy dealing with staff that aren't jerks, this is the place you want.

The staff has been wonderful. I have had a unit here for about 3 years and have always been treated well. Wish the elevator was updated but the pleasantness of the staff makes up for it.

The 1921 N. Gantenbien Ave location has been helpful and easy to use for me. I moved in yesterday and the property manager graciously showed me around and quickly helped me with the paperwork. The next day (today) I had moved some other things into the unit and had not locked it properly. I received a call about 45 minutes after I left from the attendant on duty to warn me that it was not locked correctly, so I was able to go and make sure it was secure. I am really glad that the employees are so helpful. The only issues I have are that the elevator is a little jenky, but it still works when I need it to, and the threshold of the entrance is very roughly paved, making it hard to pull a fully loaded cart in without some difficulty. In sum, I would say this place is everything I needed it to be and the personel are very helpful.

Horrible! I had a storage unit at the Beaverton Corby location. My access code did not work half the time. Supposedly, it was fixed. I arranged to meet a buyer for some things recently, and to both of our surprise, the code (again) did not work. I lost the sale. When I complained (after numerous times of the code not working), the office lady was very gracious; however, when she asked the District Manager if I could have some kind of adjustment to my rental fee, he said "NO". In addition, when you cancel service, you have no record of that. I cancelled tonight and was told I could not get an email to confirm or any confirmation of any kind. What?! I do NOT recommend this business!