Public Storage Self-Storage Units at 1620 NE Sandy Blvd, Portland, OR

The 5 star reviews are really suspicious. People live in some of these units, so your items are unsafe. And the insurance is a joke, they will deny your claim when you attempt to get reimbursed. I got my unit broken into within months, the employees won’t help in any way: won’t file police reports, won’t report break ins to their insurance company, and won’t alert users that they’ve been victimized in a timely manner. Storing valuables here is basically giving them away. Attempting to reach a real person won’t work 90% of the time, the main freight elevator is nearly always broken, and the loading carts are usually missing. I’m trying to get my stuff out but none of the elevators are working anymore. And of course, nobody is here mid afternoon.

Jammie provided superb clarity, accuracy, research and good nature.

Lisa was sooo sweet and very very welcoming!!

Was super easy. Friendly staff.

Wow! Elena provided wonderful service! Thank you so much!

Great customer service!!!

Manager Jammie took care of our business for rooftop and updated combination. I wouldn’t rate 5, it’s a ++, 7 or better l. Outstanding & responsive Manager onsite. Wish employees like that!!

I have been living in my storage unit for approximately 14 months and have nothing but nice things to say about Public Storage. I'm able to live comfortably with my 2 year old daughter and the dogs. The neighborhood is really quiet, never any problems with the neighbors, highly recommend.

Alina was very helpful setting us up with the perfect unit

Alina was very helpful and knowledgeable. I’m glad Alina was there to help us 😃

Lisa is a great help. Convenient storage. Thanks!!

Great storage spot! Easy to signup and reasonably priced. Plus friendly staff 😃

Adding to my previous post. Everything below i still have the same opinion of. They have a new manager now, Jamme. She's pretty awesome! Clean facility, and while close to downtown, remarkably quiet and drama free. The manager, Michelle is also a terrific person. Definitely the kind of pro in this field that instills the kind of confidence that my stored belongings are going to be fine.

I had nice experience with costumer agent her name is Jamie I'm very satisfied

5 stars!! Lisa is great.

Lisa was so helpful today. There was malfunctions with the gate and she made sure that I was was still able to get in and to my unit. She was amazing and gave me as much helpful information that she was able to. Very grateful for her.

Lisa was helpful during the time with the gate not working, we appreciate you.

Jammie was so very VERY helpful and because of her excellent commitment to customer service satisfaction. I will continue to do business here.

Alina has been super helpful during my move in process! Thank you for your help figuring out the elevator.

Do not rent from this location or company. In 2 years my storage unit was broken into twice, but I was only informed once. They did not aid the police investigation in any way and I've been battling their claims department for months for an employee breaking items in my unit before the break-ins. The rent also increased by $150 in 2 years, after an initial rate of ~$100. The staff is never there and even as I moved items out this month, the employee on staff noted how incompetent her colleagues are.

Amazing service! Alina is very helpful.

Justice was fantastic! He asked if I needed assistance and was super friendly and helpful!

Lisa is an Awesome Customer Service Rep! Looked out for me when I had to keep my stuff for a longer period of time and informed how to avoid late fees. Really much appreciated!

Lisa was super helpful and pointed me in the right direction

By Far the worst of the worst public storage company has ever existed in Portland Oregon, not only do they shut down the access to you're private,personal Belongings! But if you think that is bad ? Just wait until you needing to get in to your unit but you aren't able to? Because someone has had the origial lock cut off and a new . .

Lisa provided great customer service. After making my reservation for a storage unit, she called to help me to get the rental completed, and it’s a good thing she did, because apparently I had somehow managed to make a reservation at the wrong location. She was able to get that sorted out for me right away and helped guide me through the rental process over the phone. She made it a quick and easy process to get the unit rented. Thanks, Lisa!

My unit was broken into. They had noticed something about the locks so one of the attendants added some new locks and called me but it was weeks after the unit had been broken into. I tried to get the manager to call me when my unit was broken into and the attendant left many messages but the manager never called me back. The security here is very poor. It's very hard to know when an employee will be there as hours are not posted on the door. They also only have one main elevator so if someone else is using it, you're out of luck. I ran into several other customers who had their unit broken into.

Michelle is a rock star and helped me out when our account went crazy. She's amazing!

Michelle was so helpful in downgrading me to a smaller storage unit and getting me set up.

I met with Alan and he was very helpful showing me the units and provided the details i needed to get started.

Alan was great! Super helpful and kind. Reassuring to work with this site.

Alan helped us get set up and he was great!!

Michelle did a great job handling our storage auction issues.

theyll call you asap if youre autopay doesnt go through but they wont even tel you if they randomly change what door is open for the day with no warning.

Michelle gives outstanding service. Very courteous and communicative.

Excellent service and prompt attention. Showed unit and provided great instructions on getting around building. Pearl was awesome at getting me all set up.

Solid place, Pearl made sure to help me throughly and was very knowledgeable of the app and made this an easy first time experience. The property seemed secure and well kept .would tell others to rent from here

Michelle was extremely helpful and made transitioning from one unit to another so easy. She was absolutely fantastic.

Everything was smooth as eggs!!

In my experience this location has fantastic employees. Michelle at the front desk has helped me sort out very complicated situations dealing with rent/required payments, allowing me to hold on to some very sentimental items. I'll be grateful for a very long time. :)

If I could rate this place below a zero I would. I would really implore anyone who is thinking of or even currently renting from here to go somewhere else!! My partner and I moved our stuff here in the middle of October and by the beginning of December our unit was broken into with valuable possessions stolen. The manager called me and left a message about an ‘important matter’ and then it took me over a week to actually be able to get ahold of someone about the lock missing from our door. When I finally was able to go over there and talk to someone in person (they are erratically in the office when the information says otherwise) the guy who I spoke to was clueless about anything going on there. There are hardly any cameras on the floors and it is very easy to see into all of the units from looking into the cracks and from above. Someone was able to see into our unit then break in using bolt cutters very easily and then able to meticulously go through all our possessions for who knows how long. Come to find out today while trying to move our stuff out, the thief was another renter from the building and was able to break into multiple units and steal from a bunch of people. This company has known about the individual for over a month and aren’t able to get the police involved because it’s the ‘tenants possessions not theirs.’ This kind of mentality for a business who doesn’t care about customer service or about people who rent from them is disgusting. The people who work there are don’t have a clue what’s going on and really just don’t care about basic service. DO NOT RENT HERE.

Not recommended. No security cameras on the floors, maybe two on the outside so your things are not safe. My unit was ransacked easily.

Justice was fantastic! He explained the elevator process and went with me the first time to make sure it made sense, and he was professional and engaged with the move in process. 10/10, and great customer service.

Great staff and service

The reviewer AH is just an insecure and negative loser who didn't make it far in life because he was bullied for most of his life. So he compensates by harassing exhausted workers and gaslighting them to elevate himself. On top of that, he also feels entitled to throw shade at them by leaving 1 star reviews and uses anonymity to hide his cowardness. To the manager reading this, I hope you notify AH and send this message to him because I want to get him mad.

I want to be clear here at the beginning — James was very helpful and polite during my tour of the facility. James gets 5 stars! However, I’m very troubled to see almost a dozen people here reporting their units were broken into over the last year. Further, that management didn’t even notify them of the theft, was uncooperative in insurance claim processes, and flat out didn’t seem to care their stuff had been stolen. Most of the units in this building are thin wooden doors with padlocks on them — extremely easy to break into. They supposedly have cameras on site, but it sounds like they are essentially useless. I had a reservation to rent here, but after reading nearly a dozen 1 star reviews reporting theft and/or steeply rising prices after contracts were signed I will never be a customer here.

Cedric was great thanks for the great customer service

updated review from 5 stars to 1 star: Deciding to utilize this company was one of the worst choices I’ve ever made, and resulted in me losing hundreds of dollars that they absolutely should have refunded to me. I honestly cannot even figure out where to begin but fair warning, stay away. There are so many other options in the area that are the same prices, safer, have actual customer service and won’t treat you with zero humanity. The only reason they have good reviews is because Michele asks for reviews when you sign up and at that point you have zero clue what you’re getting yourself into.

The alarm goes off no fewer than twenty times a night, every night. Not surprised to read reviews saying that units are getting broken into.

My unit here was recently broken into. The thief replaced the lock with one of their own. The theft wasn't discovered until I visited my unit and discovered my key didn't work. The storage facility never gave me video of the theft or proof that they had reviewed the security footage. All my calls have gone unanswered. I was also told other tenants would only be notified of my theft at the facility manager's discretion. So other thefts may have occurred during my rental period that I was not informed of. I'm never using a Public Storage facility again.

DO NOT STORE YOUR STUFF HERE. I had my stuff in a 5x5 from April to today. There WAS NO VISUAL SIGN OF BREAK IN, as my lock had not been tampered with, but thieves managed to steal a safe with my birth certificate and social security card, around $700 worth of musical equipment, and a full cordless Ryobi tool set. Plus my rate went from $29 a month to $42 a month after I was explicitly told that it would stay at the $29 a month at the time of move in. I would have had a better experience had I just handed my stuff directly to a local criminal. Absolutely the worst experience I’ve ever had renting anything from anyone.

Great service, quick and easy! Michelle was awesome!!

The location is great and the process was very convenient. The elevator makes the moving of heavy objects a breeze! Price is great for the amount of space offered and the staff is friendly and efficient!

Don’t recommend this place. My unit was broken into in May and I’m still dealing with insurance and police reports. However, staff member Justice is the only saving grace for this place. He was so helpful and made my interaction with public storage better.

Matthew at the Sandy location was the best person we could have asked for to help us get set up in our new storage space. He was kind, knowledgeable, efficient and answered any and all questions we had with clarity. Thank you, Matthew! I would absolutely recommend this spot to anyone looking for a storage unit.

Very friendly customer service. Extremely helpful.

The elevator has been broken here at least 50% of the time I’ve tried to access my storage unit, and this issue has been recurring for over a year now. We do not have access to the stairwell from outside, so that means at least 50% of the time I have no access to the product that I pay to have full access to. In my book, this is false advertising and warrants a BBB complaint and possibly legal action. Look somewhere else if you don’t want to have your personal property inaccessible due to constant equipment failure.

Michelle was fantastic! She had answers to every question, was beyond speedy and the friendliest person I’ve ever dealt with storage

Michelle was very helpful and friendly while assisting me with finding my unit, she made sure I knew how to access my unit and took her time showing me how everything worked. I was very appreciative of her kindness, thank you.

I’ve had really bad experiences with management previously being unresponsive, not staffing the location, and allowing theft to occur. The new manager, Michelle, has been very helpful and responsive. Thank you Michelle

This review is for the staff member Michelle L. who was working today. She was very kind and so helpful in getting me to my unit when the elevator was down again. Public storage is very lucky to have her as an employee! Again this is NOT a review for the space itself, that is a very different rating. A+ for Michelle though!

I've had more problems with a storage unit. On 3 different occassions the elevator wasnt working and since no one works on site and they never pick up there phone that means you cant get in for the day. A storage unit should be reliable. I live a 2 minute walk from this one but am going to move to one I have to drive to because this place is so bad.

I want to rate this place zero stars it is so horrible. Their elevator has been down 4 days now. No one has said when it will be backup or if it will be backup. The property manager never picks up the phone. You get detoured to some hotline where you talk to a different person each time. The sad part is they have another elevator, but I am unable to access it because I don't have a code for the bottom storage facility they have my code, only works for my floor. It says it's 24-hour access, and it does not. They say there's someone there from 6 A.M. TO 9 P.M. there is not. You are better off going to another place.

Sandy Public Storage is the greatest. Michelle go out of her way to asist a needy customer. N u don't see a lot of customer service like that thease days.

Public Storage at 1620 @t N.E Sandy Portland or 97232 is a great place to have storage. N I hope Michelle because she is helpful

Michelle and Paul are super helpful and great to work with!

I called and they seemed to be closed so I left a voicemail with a couple questions expecting to get a call back the next day or so. I was afraid id have to wait to gain access to my unit until they were open again - but to my surprise, Paul returned my call within minutes with detailed directions & everything I needed to know to get my storage unit set up myself by using the app, and was able to use the unit same day -hassle free! He took the time to carefully explain step-by-step how to get to my unit & how to gain access to the building, ECT. Thanks for your help, Paul! I was in a real bind and would've been an anxious mess without your help. 10/10 for this Public Storage & to Paul. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (The facility was closed due to employees being sick/ or snowed in, yet Paul was still responding to voicemails & was extremely diligent when helping customers any way he could. Incredibly helpful.)

They reduced their staffing to 4 hours a day(which they rarely actually do, I haven’t seen someone working those hours in months), and now my unit has been broken into. Do not rent from these people.

Great customer service. They went above and beyond when a power surge put the elevator out of service right in the middle of moving my stuff! Helpful staff.

They are super friendly and helpful, and I have never even rented a unit there. The people I've met who work here have been happy to go above and beyond what I've asked of them, insistent on it even. Very caring and genuine, super cool to see. Like I said, I'm not renting here, but based on my experience with their staff alone I'd highly recommend this place. (I'm the girl who left the note on the garage door, if you're reading this, thanks again!)

Paul thank you so much for all your help! You are making my move a lot better!

I didn't actually rent at this facility. I talked to Paul, and he definitely went above and beyond for me. One of his coworkers had booked me a parking space for my work truck. An inside parking space. And Paul figured out that my 12' tall truck was not going to fit in an 8' tall parking space. He saved me time, money, and frustration. Then Paul went beyond, by finding me a parking space that I can fit in.

Paul was excellent. Explained everything clearly

Beware steep and quick price escalations after your initial rate agreement. I have been renting a 5x5 unit here for ~6 months. Initial reservation and move-in processes were smooth and thorough. And everyone I have encountered in the office has been helpful and pleasant. My initial price for my space back in February was reasonable. But there was a 35% per month increase in my rental fee starting in August. I sent two messages through the app to ask if the charge was correct and what drove the material jump in the fee, but I have yet to receive a reply. That has been my experience with this facility thus far.

huge facility and very secure! all the employees for this company are super accommodating as well. Thank you, Betty!!!

I was helping a friend at this location and typically storage places have people that help but this was the worst experience since the employee decided that he was quitting and just left and told everyone to call customer service.

Very easy process to sign-up and the customer service is awesome!! Betty was wonderful and showed us a unit before we decided to rent. She answered all of our questions, was patient, and made the whole process excellent.

Great experience again!!! Thank you!

Betty was extremely helpful and made the process of renting very efficient and easy. She answered all our questions. It was our first time to rent a storage and it was a great experience. Thank you Betty!

Everything. Gone. Thousands of dollars of belongs and sentimental keepsakes gone forever. Only three months in an I got a call saying my unit was broken into. Where are cameras?? Sure the staff was nice and professional and did their job perfectly fine, but how can you run a place with such shaky security? Was it an inside job? I’ll never know. I filed a police and insurance report but it’s a bureaucratic nightmare and will likely never see a fraction of the value of my belongings back. STAY AWAY.

I've been meaning to write this for awhile. I called and talked to Carlos about renting a unit and he was amazingly helpful and thorough. So great to get good customer service for once - it's rare these days.

Carlos today was the most knowledgeable & helpful in getting me started up with my new rental space.

Carlos provided great customer service. Thank you for making it easy to close my unit.

Great service! I had to switch units and they made it go so smoothly. Avi and Carlos were a great help!

Wonderful service from Carlos, immensely helpful!

Carlos was very professional and pleasant to talk to. He gave me a thorough walk through on how to use the elevator, access code and storage lock. Great experience! I highly recommend this Public Storage business. Thank you Carlos!

Awesome lady!!!

Avi is absolutely the best! Couldn’t ask for a more helpful manager! The property is always nice and clean especially the restroom. While businesses of all kinds seem to provide mediocre service at best, Avi is providing a stellar service!!!

Avi is a joy to work with

Carlos was absolutely amazing. Wonderful customer service. Appreciated it

i dont do many reviews but with Carlos at Public Storage, there's an exception as he has wonferful customer service which needs to be pointed out. Very patient as he answered all my question thoroughly and even gave various options for me. Thank you so much for starting my experiance here in Portland on a great note!

I got a unit here & I must say Avi is WONDERFUL. Very fun & professional. I would recommend this place to ANYONE!

I just got a 5x5 unit in this location. The application and move-in process was super easy. Property manager Avi was super helpful, friendly, and knowledgeable. She showed us around and answered all our questions. The premises are clean, the access hours are reasonable, and I felt like my stuff is safe.

Absolutely incredible experience signing up! Super easy and affordable, Avi makes everything really easy and is an absolute gem to talk to. Will be recommending this location to anyone I know who needs storage in PDX!