Public Storage Self-Storage Units at 1620 NE Sandy Blvd, Portland, OR

Cedric was great thanks for the great customer service

updated review from 5 stars to 1 star: Deciding to utilize this company was one of the worst choices I’ve ever made, and resulted in me losing hundreds of dollars that they absolutely should have refunded to me. I honestly cannot even figure out where to begin but fair warning, stay away. There are so many other options in the area that are the same prices, safer, have actual customer service and won’t treat you with zero humanity. The only reason they have good reviews is because Michele asks for reviews when you sign up and at that point you have zero clue what you’re getting yourself into.

The alarm goes off no fewer than twenty times a night, every night. Not surprised to read reviews saying that units are getting broken into.

My unit here was recently broken into. The thief replaced the lock with one of their own. The theft wasn't discovered until I visited my unit and discovered my key didn't work. The storage facility never gave me video of the theft or proof that they had reviewed the security footage. All my calls have gone unanswered. I was also told other tenants would only be notified of my theft at the facility manager's discretion. So other thefts may have occurred during my rental period that I was not informed of. I'm never using a Public Storage facility again.

DO NOT STORE YOUR STUFF HERE. I had my stuff in a 5x5 from April to today. There WAS NO VISUAL SIGN OF BREAK IN, as my lock had not been tampered with, but thieves managed to steal a safe with my birth certificate and social security card, around $700 worth of musical equipment, and a full cordless Ryobi tool set. Plus my rate went from $29 a month to $42 a month after I was explicitly told that it would stay at the $29 a month at the time of move in. I would have had a better experience had I just handed my stuff directly to a local criminal. Absolutely the worst experience I’ve ever had renting anything from anyone.

Great service, quick and easy! Michelle was awesome!!

The location is great and the process was very convenient. The elevator makes the moving of heavy objects a breeze! Price is great for the amount of space offered and the staff is friendly and efficient!

Don’t recommend this place. My unit was broken into in May and I’m still dealing with insurance and police reports. However, staff member Justice is the only saving grace for this place. He was so helpful and made my interaction with public storage better.

Matthew at the Sandy location was the best person we could have asked for to help us get set up in our new storage space. He was kind, knowledgeable, efficient and answered any and all questions we had with clarity. Thank you, Matthew! I would absolutely recommend this spot to anyone looking for a storage unit.

Very friendly customer service. Extremely helpful.

The elevator has been broken here at least 50% of the time I’ve tried to access my storage unit, and this issue has been recurring for over a year now. We do not have access to the stairwell from outside, so that means at least 50% of the time I have no access to the product that I pay to have full access to. In my book, this is false advertising and warrants a BBB complaint and possibly legal action. Look somewhere else if you don’t want to have your personal property inaccessible due to constant equipment failure.

Michelle was fantastic! She had answers to every question, was beyond speedy and the friendliest person I’ve ever dealt with storage

Michelle was very helpful and friendly while assisting me with finding my unit, she made sure I knew how to access my unit and took her time showing me how everything worked. I was very appreciative of her kindness, thank you.

I’ve had really bad experiences with management previously being unresponsive, not staffing the location, and allowing theft to occur. The new manager, Michelle, has been very helpful and responsive. Thank you Michelle

This review is for the staff member Michelle L. who was working today. She was very kind and so helpful in getting me to my unit when the elevator was down again. Public storage is very lucky to have her as an employee! Again this is NOT a review for the space itself, that is a very different rating. A+ for Michelle though!

I've had more problems with a storage unit. On 3 different occassions the elevator wasnt working and since no one works on site and they never pick up there phone that means you cant get in for the day. A storage unit should be reliable. I live a 2 minute walk from this one but am going to move to one I have to drive to because this place is so bad.

Public Storage at 1620 @t N.E Sandy Portland or 97232 is a great place to have storage. N I hope Michelle because she is helpful

Sandy Public Storage is the greatest. Michelle go out of her way to asist a needy customer. N u don't see a lot of customer service like that thease days.

I want to rate this place zero stars it is so horrible. Their elevator has been down 4 days now. No one has said when it will be backup or if it will be backup. The property manager never picks up the phone. You get detoured to some hotline where you talk to a different person each time. The sad part is they have another elevator, but I am unable to access it because I don't have a code for the bottom storage facility they have my code, only works for my floor. It says it's 24-hour access, and it does not. They say there's someone there from 6 A.M. TO 9 P.M. there is not. You are better off going to another place.

anyone know an email address for Public Storage? their support options leave a bit to be desired

Michelle and Paul are super helpful and great to work with!

I called and they seemed to be closed so I left a voicemail with a couple questions expecting to get a call back the next day or so. I was afraid id have to wait to gain access to my unit until they were open again - but to my surprise, Paul returned my call within minutes with detailed directions & everything I needed to know to get my storage unit set up myself by using the app, and was able to use the unit same day -hassle free! He took the time to carefully explain step-by-step how to get to my unit & how to gain access to the building, ECT. Thanks for your help, Paul! I was in a real bind and would've been an anxious mess without your help. 10/10 for this Public Storage & to Paul. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (The facility was closed due to employees being sick/ or snowed in, yet Paul was still responding to voicemails & was extremely diligent when helping customers any way he could. Incredibly helpful.)

They reduced their staffing to 4 hours a day(which they rarely actually do, I haven’t seen someone working those hours in months), and now my unit has been broken into. Do not rent from these people.

Great customer service. They went above and beyond when a power surge put the elevator out of service right in the middle of moving my stuff! Helpful staff.

They are super friendly and helpful, and I have never even rented a unit there. The people I've met who work here have been happy to go above and beyond what I've asked of them, insistent on it even. Very caring and genuine, super cool to see. Like I said, I'm not renting here, but based on my experience with their staff alone I'd highly recommend this place. (I'm the girl who left the note on the garage door, if you're reading this, thanks again!)

Paul thank you so much for all your help! You are making my move a lot better!

I didn't actually rent at this facility. I talked to Paul, and he definitely went above and beyond for me. One of his coworkers had booked me a parking space for my work truck. An inside parking space. And Paul figured out that my 12' tall truck was not going to fit in an 8' tall parking space. He saved me time, money, and frustration. Then Paul went beyond, by finding me a parking space that I can fit in.

Paul was excellent. Explained everything clearly

Beware steep and quick price escalations after your initial rate agreement. I have been renting a 5x5 unit here for ~6 months. Initial reservation and move-in processes were smooth and thorough. And everyone I have encountered in the office has been helpful and pleasant. My initial price for my space back in February was reasonable. But there was a 35% per month increase in my rental fee starting in August. I sent two messages through the app to ask if the charge was correct and what drove the material jump in the fee, but I have yet to receive a reply. That has been my experience with this facility thus far.

huge facility and very secure! all the employees for this company are super accommodating as well. Thank you, Betty!!!

I was helping a friend at this location and typically storage places have people that help but this was the worst experience since the employee decided that he was quitting and just left and told everyone to call customer service.

Very easy process to sign-up and the customer service is awesome!! Betty was wonderful and showed us a unit before we decided to rent. She answered all of our questions, was patient, and made the whole process excellent.

Great experience again!!! Thank you!

Betty was extremely helpful and made the process of renting very efficient and easy. She answered all our questions. It was our first time to rent a storage and it was a great experience. Thank you Betty!

Everything. Gone. Thousands of dollars of belongs and sentimental keepsakes gone forever. Only three months in an I got a call saying my unit was broken into. Where are cameras?? Sure the staff was nice and professional and did their job perfectly fine, but how can you run a place with such shaky security? Was it an inside job? I’ll never know. I filed a police and insurance report but it’s a bureaucratic nightmare and will likely never see a fraction of the value of my belongings back. STAY AWAY.

I've been meaning to write this for awhile. I called and talked to Carlos about renting a unit and he was amazingly helpful and thorough. So great to get good customer service for once - it's rare these days.

Carlos today was the most knowledgeable & helpful in getting me started up with my new rental space.

Carlos provided great customer service. Thank you for making it easy to close my unit.

Great service! I had to switch units and they made it go so smoothly. Avi and Carlos were a great help!

Wonderful service from Carlos, immensely helpful!

Carlos was very professional and pleasant to talk to. He gave me a thorough walk through on how to use the elevator, access code and storage lock. Great experience! I highly recommend this Public Storage business. Thank you Carlos!

Awesome lady!!!

Avi is absolutely the best! Couldn’t ask for a more helpful manager! The property is always nice and clean especially the restroom. While businesses of all kinds seem to provide mediocre service at best, Avi is providing a stellar service!!!

Avi is a joy to work with

Carlos was absolutely amazing. Wonderful customer service. Appreciated it

i dont do many reviews but with Carlos at Public Storage, there's an exception as he has wonferful customer service which needs to be pointed out. Very patient as he answered all my question thoroughly and even gave various options for me. Thank you so much for starting my experiance here in Portland on a great note!

I got a unit here & I must say Avi is WONDERFUL. Very fun & professional. I would recommend this place to ANYONE!

Absolutely incredible experience signing up! Super easy and affordable, Avi makes everything really easy and is an absolute gem to talk to. Will be recommending this location to anyone I know who needs storage in PDX!

I just got a 5x5 unit in this location. The application and move-in process was super easy. Property manager Avi was super helpful, friendly, and knowledgeable. She showed us around and answered all our questions. The premises are clean, the access hours are reasonable, and I felt like my stuff is safe.

Have loved my experience here- Avi, the Property Manager, checked me into the unit and was very helpful, high energy, and answered all questions I had. Carmella has also been very helpful with questions and helping out when I've been around the unit as well. Huge thank you to the team!

Ava was such an amazing help with assiting me with everything! My day wasn't going to well, but got a lot better after I left. Thanks Ava!!!

Robert and Janelle were great and made the check in process a breeze. Super appreciative of their quick and informative customer service.

Avi is the best!!!!!

Avi was amazing, nice and super helpful!! Their communication was extremely thorough and the storage set up was easy. They helped me with the elevator too, definitely made it quick to move in! Highly recommend!

Very helpful and patient even though I brought my two young boys today. I appreciated the help and was outta there timely

Attendants were helpful and friendly, watched my vehicle and items while loading without being asked, and made the (massive freight elevator operating instructions simple. Facility is clean and well-kept.

Do you have smallest units available now and how much?

Avi was very very helpful at a very stressful time. She is very patient and thorough. She walked us through the steps very quickly. Also she was very friendly.

Great customer service avi was a great worker an helped us along the way . Thankyou for your help

Thank, you so much for a place that is located in NE Portland and it is very beneficial in an area that is quick to get too. The staff was very helpful and professional. 😊😊

Solid rates for storage, no-hassle insurance, and the best front desk staff in the game. Yeah, the company's cool and has a nice app and storage around the country, but yoooo only NE Sandy has Carmela behind the wheel. Carmela is the funniest, most helpful person in Portland, and she made the storage process a breeze. She was a blast to work with and my roomie and I were cracking up with her. Miss her already, bless her heart.

The manager was amazingly helpful, customer service was awesome, and very informative. I was nervous but she made me feel comfortable and at ease for sure. Ari, Thank you.

It's super expensive but I like that it's climate controlled. It's a safe place to keep your items.

Excellent service and easy convenient billing online.

Great place love the ladies !!!!

Hate the elevator it is so freaking SLOW and I also love the size of the dang thing!!

Avi has been a tremendous help and source of joy throughout this hard year for us all!!!

Location couldn't be any better and the price was affordable, AVI is awesome & its safe.

Friendly staff. Avi is Always helpful and easy to communicate with. Facility is maintained and accessible

Avi is always helpful and friendly. Great manager of facilty

Great staff and very friendly! However the company as one is NOT A PLACE TO STORE YOUR ITEMS. They are not accommodating, or willing to offer any type of leeway. They auctioned off all Of my belongings while I was on a medical leave from work. I missed one monthly payment ONLY ONE and they sold my storage at auction for $5. I called the corporate manager and begged for just one day to wait for a check to clear and she refused and said if I did not make a full payment on the 45th day, it would be auctioned off on the 46th. This is also after they had added an additional $120 in fees for being late and It was my fist time after even being late after a year and 4 months. No one cared, and they took everything I owed. I never got any of my personal items back. Like my college degree, baby pictures, grandfathers obituary, or my family bible. I recommend you DO NOT RENT from these despicable crooks! Check out Xtra Space Storage , they now how to Treat customers and are nicer, cleaner, and way more accommodating.

Avi is the customer service gal that helped us get into a storage unit. She is very versed in her information she provided for us. We left with no questions except how to leave a review. She not only walked us up to the unit we were interested in, but she also explained how everything worked and called our unit the "penthouse" unit. I am very pleased with her service and friendly mannerisms.

The storage space is super accessible, with a giant elevator, and reasonable pricing. Avi was super helpful and the process to rent was quick and painless.

Sooo helpful! Cannot say enough good things about Avi. Thank you thank you for keeping in touch and making this work for us.

Avi is tremendously helpful

Alright service a little expensive

Everyone is very helpful and friendly and made the move-in/move out process very easy for me. You can buy a lock from them for $20 or supply your own. You will need renters insurance or you can buy some from them. It's about $15/month. Space is clean, elevator is old, but it works!

Avi is wonderful. Love the service and our space is secure, useful

Moved our possessions into our storage unit July 2020 in preparation for relocating to Ireland. Avi was our go-to person at Public Storage. She fielded all our questions, came to the recue more than once when we needed assistance and always had a upbeat attitude with a dash of playful sarcasm that made us LOL. We are now just mere days away from shoving off to the Emerald Isle and we want to give a shout out to Avi for all her invaluable assistance and and her delightful spirit. You made our move an adventure rather than a chore! Many thanks for all the good memories. Patrick and Terrell

Great team and service. Can't be beat. Highly recommend if you need a storage unit with personable humans who know how to deliver good customer service.

Avi was absolutely splendid to deal with and if I ever need to store any I’ll make sure to come to 16th and Sandy Blvd for those needs specifically because of her wonderful customer service!

For helping me defeat the evil online system

Avi is the best!!!

Excellent customer service!

First of all, the staff are amazing! They have made my experience with Public Storage super smooth. The facility is clean, secure, and there are supplies when I've needed them. My questions and requests have been seen to right away. A high level of professionalism and kindness, which seems to be a rarity in todays realm of customer service.

Always so helpful and knowledgeable

Great ! We just checked in ~ thank u,appreciate customer service. VERY HELPFUL @ checkin & thorough. Look forward to future here ..

Staff is very helpful. The off street parking is more than ample. And the elevator is huge... industrial size.

I'm not there right now, Google, but I promised Lynn a review and this is it: Excellent professional service with a great attitude! The folks at this Public Storage made moving back to town feel very friendly!

It has taken me a while to write this review because it has taken this long to write my review because I couldn’t (and still can’t) find the words to say how incredible Avi is. My move was extremely stressful and very unexpected. Avi sensed my anxiety and instantly made me feel comforted and safe. She walked me through step by step on how to navigate through the facility. She was always right there willing to answer any questions or help in any way she could. I hope I won’t need a storage facility any time soon but I will absolutely go back to this public storage over any other because of Miss Avi!

Wonderful customer service!!!!

Had a great experience with Avi at Public Storage on 16th Ave and Sandy Blvd. Her idea to snap a picture of your card with the access code was a great way to never forget where your code was and very helpful to boot Thanks Avi you deserve more than 5 stars

Good customer service

Great service from Avy and Lynn, they were super kind and friendly, excellent customer service !! Highly recommended :)

Avi is so incredibly helpful, and she made the move and transfer so easy and less stressful! Thank you so much, Avi!!

This team is amazing. They went above and beyond to help me coordinate my move when I was out of town. They were always responsive to any questions I had. If you are relocating, and need to leave things in the area, this is the place. They are safe and professional. I really appreciate the help of this team!!!

The staff is so helpful! Lynn helped me out so much. Everyone was so friendly! Thanks!

This is an update to my previous one 10 months ago. The manager Avi, and assistant Lynn, go above and beyond in their concern for their clients and the cleanliness of the location. When I had a bad month and paid late, they advocated for me and got the late charge refunded...who could ask for more! I wish the rental prices were a bit lower, but they can't control that.

Avi was great! Got me set up with a unit and on my way. Very helpful.

Excellent service from Avi and Lynn. They are both so friendly and incredibly helpful. I highly recommend using this location for anyone’s storage!

Avi was absolutely amazing!!! Moving is so stressful, and Avi helped me every step of the way up to and including keeping my moving guys in line. Exceptional service!!!

Lynn was great! She helped us get our unit at the very end of the day Excellent customer service Lynn! YOU GO!

I just want to say that Lynn the secretary at the public storage was awesome and being able to do everything online made it so much easier a big help the place was nice and clean it was easy to get to and very easy to get a hold of her if I needed help with anything I love that it was very secure i would definitely refer you guys to anybody that I know that's looking for storage thank you Lynn

Decent customer service and rims good prices but they always seem to have issues with the elevator went to go on a camping trip with all my camping gear in storage and the elevator wasn't working so I couldn't get to my stuff out I end up having to buy a new tent and supplies for my trip which was a huge added cost I wasn't prepared for

Lynn was helpful, professional and very timely. She answered all of my questions and made the process of renting a storage unit a breeze. 10/10 would rent here again.

Lynne was fabulous. Extremely helpful and flexible. Actually gave us some water.

6/15/2020 Great service! Avi was awesome and very helpful. 7/17/2020 Move out was super smooth and Avi was again exceptionally helpful.

it was convenient for me; Avi was the GREATEST staff person--always pleasant, clear and helpful. Rates were great. Especially with moving out end of May with COVID regulations and elevator repair, Avi was calm and helpful and always pleasant--bent over backwards to accommodate me.

Avi & Lynn were awesome! I would recommend!

I'm a new customer. Lynn Z was very helpful, in my process of getting my unit. She was patient and kind with a good sense of humor. Thanks Lynn, you were great.

Excellent Service. Avi was fantastic! Explained everything. Helped with the elevator. Don't know how she stays so calm with all the repeat questions I am sure she gets as people forget what they are told. So patient! Really accessible. Watch the online prices to get a good one. They change daily. 4 stars -the units are not new but maintained as best as possible

Avi was great, thank you!

Avi was so helpful in getting me checked into my new unit. Thank you Avi!

Avi was AMAZING!!!! Thanks guys!

The lady was very friendly and informative. It was a pleasant experience.

Very helpful service, straightforward, would re on mend to anyone in town!

Great experience!!

Lynn Z. was absolutely fabulous with helping me out last week with loading a storage unit for an acquaintance. Her stunning smile set the tone for your establishment instantly! Thank you again, Lynn :)

Easy, safe, great value for the space!

Good customer service! Very helpful staff.

Great service would recommend coming to anyone

You were awesome!

Very helpful

Great service. Friendly knowledgeable manager.

They are incredibly helpful! I am very glad I found this unit!! Thank you!

Avi and Jack were super helpful!

Great affordable price for our unit and excellent customer service!

Avi is sincerely the best! Personally helped me twice in this lifetime! Two different storage units over the years..best in service ever. Thank you!

I’ve just met the nicest person and she works at public storage. Quick easy in and out. Thank you!

This facility has a great freight elevator. Avi showed me all the great features of the property and had me setup in minutes! Thanks Avi!

I have had a unit at this Public Storage for many years, and they have always taken good care of me. When I have had a problem, they have helped me out. More than once, the staff has gone the extra mile. Thank you!

Returning customer, once again giving my best to Jack as well as Avi at the NE Sandy Public Storage. Jack, as always, was helpful, communicative, and kind. He explained the process clearly and had me in and out of my registration fast as can be. If you’ve got too much junk in your trunk, keep this review in mind. Thanks!

Who doesn't love Voo Doo? Iconic Portland for sure! Admittedly, I'm not a huge donut aficionado, but my kids are so of course I bring them back a dozen to enjoy (I live in Southern Oregon) every time I make a Portland trip! Please don't ever change.... You are one of the things that brings about a deep sense of nostalgia when I think of Portland 💙💜💚❤

Jack was helpful and informative. Clean, good location. Would definitely recommend.

Awesome service! Very helpful and easy to talk to and work with!

Wonderful customer service. Avi answered all our questions and went above and beyond in helping us. Easy process for renting a unit.

AVI is a wonderfully helpful person. Very competitive rates and a decent space. Rental process is simple as one would expect with a long standing company that has had time to get it right.

Avi was great. Very professional and did not leave me under-informed

Avi assisted me and my partner this evening and helped us so much! It was my first time renting a storage unit and they were extremely helpful and made the experience stress free, very happy to do business here

Avi was so helpful. The move in process was easy and fast. I was offered many options for space and was able to tour before moving in. Totally recommend it.

Ahi was fantastic! Clear and upfront about all policies and fees, good attitude, and had answers to all my questions at the ready! Use this place and you’ll be satisfied all around!

Great service!

Avi was a pleasure to work with and hilarious. Thanks so much for helping me get signed up for my unit and for the enjoyable conversation

My 3 months using this facility was outstanding wish I could remember names of the employees however they were excellent and did their best to assure satisfaction... thank you!

Quick easy set. Good experience

Great customer service from avi I think she needs a raise very helpful and nice for an early morning appointment

Avi is a wonderful help and you should keep her on at all costs. Give her a raise too.

Avi is a wonderful and a helpful Manager. As is Jack, also!

Avi makes this place enjoyable. Always helpful. Always good-natured. So thankful.

Avi helped us with accessing our unit. Keys didn't work and she was very patient with us. She went above and beyond. She is a great asset to your business.

Avi was such a nice gal. She went above and beyond to help us today. She made sure we quickly found the unit. She also let us know what would be needed to get the lock cut. I am so pleased with the service Avi and Chuck provided.

Really loved coming to the place Really helpful lady her name was Avi I would come back to this place.

Great!

Great customer service I love this place

I was helped by jack, a 19 yr veteran of public storage. He made getting the unit very easy and painless. I look forward to good storage experience here.

This storage facility is great with very reasonable prices. Avi was very helpful, she went above and beyond good customer service.

Very kind peoples , safety spot !

Avi was so helpful and sweet! It made our stressful move so much easier!

Update 10/11/19: great experience with Avi and Jack. I’ve never used a storage facility before and I was in great hands here. Will definitely use this location again if or when I need to in the future! Great experience working with Avi when I moved in. She is extremely kind and caring. Gives great advice and makes me feel much better about storing my things here.

Excellent service

Avi was great at welcoming me to Portland and getting my unit set up!!

Awesome service!

Very friendly, really helpful !!

This place is so great for storage, it's clean, not too expensive and Jack is a super nice guy and overall pleasure to talk to.

Super friendly staff and convenient location. Definitely recommend!

Avi was so willing to help! Very grateful for the assistance and much needed hand holding. Made for the difficult experience of moving to be just a little easier.

Easy to sign up and the attendant was helpful and very friendly. Grateful that I found an affordable & easy place to store my things!

Avi and Jack are great. Super experience for me -- and I am picky!

This place is amazing! Love Avi, she is so helpful and understanding!!!!! Our storage unit is not only the perfect size but the perfect price too!!!

Avi is magnificent!

Avi was awesome!!! She made our storage experience quick and painless.. Thank you Avi!!👍👍👍🤗

Avi is amazing! What great customer service. Also, I was using a different storage facility but it had limited hours. I'm so excited to be at a facility with more extended hours so I can grab my stuff as needed.

Avi and the Public Storage did a wonderful job facilitating our move in! Thank you! Thank you Thank you!

Avi is one hundred percent the best! Very helpful! Very informative! Very knowledgeable!

Avi was super helpful!!

I would strongly recommend this particular Public Storage location on 16th and Sandy Blvd. You can't go wrong if you care about such things as dedication, intelligent explanations, and treating everyone like you would want to be treated. This is all due to the lady who runs the location Avi (pronounced Av-eye). There is something contagious about her friendly demeanor and taking as it comes, jumping in to help, and making sure everyone is taken care of simply and fairly. I came in to get a storage unit dead on my feet and expecting someone who was going to make me want to grit my teeth and, well, here I am singing her praises. Great hours to get in and out of your unit compared to some (6 am to 8:45 pm), reasonably priced and clean. You might want to inquire about locks in advance and possibly save a few dollars if you're feeling frugal, otherwise, they have one at $19 that should keep you nice and safe. So far, I'm a fan with no expectation of things changing. !!

Avi and Chuck were very nice and very helpful. I am happy and pleased and would refer anyone needing a storage space this facility.

Avi and jack went beyond the call of duty to help me rent the unit. All was complicated by the fact that I was out of town for two weeks, they only had one unit in the size I wanted and I had to be physically present to complete the application/rental process. They went out of their way to make it work.

Amazingly helpful & professional.

excellent service, very friendly staff. Avi is the best.

Avi was the best! Had a great experience checking in with Avi at Public Storage. 10/10!

After going through an extremely difficult move the manager avi made our end result pleasant! She was very kind and patient and even more so helpful. We are very happy and pleased and would refer everyone we know to this facility! Too bad the rest of the move could not have been as enjoyable and easy as the end of it was!

She was very helpful and kind and easy to deal with and made sure we felt welcome to the family

First time at this store , I was helped by Jack. He is awesome.

Jack is very knowledgeable and extremely considerate. He assisted me with all my needs at Public Storage in person, and over the phone. Great service.

Avi and jack are very sweet! Avi was very professional! Such hard working people

Super easy and efficient process getting a new unit! Jack was friendly, informative, and a pleasure to work with :)

Avi did a commendable job of assisting me in finding a storage space. I looked at several places and dealt with a number of people. Avi was by far and away the most helpful & professional person. I highly recommend her, as she is truly an asset to your organization.

Best service in town.

Thank THE LORD for Avi for helping me and Know Your City with our storage unit. So helpful, friendly, and awesome for letting me into the storage properly. 5 stars from me!!!

The front desk lady rocked and was very helpful!!!

Avi was awesome, helped me get moved in real quick. Thank you!!

Avi was the best out of all 6 places I have been today best costomer service and help on being new in the city

Nice place to store your stuff while you settle in to a new place. A bit pricey, we have a 8' x 10' unit that we pay $138 a month including insurance, but well secured with accommodating daytime hours but no 24 hour access. They require proof of insurance, or you can get insurance through their underwriters for about $10 bucks a month. They also require excellent locks, (they were adamant about the quality of the the locks accepted), which of course, they sell for another $10 bucks up front. We did get our first month rent at a steep discount. Major plus! Bottom line, this is not a long-term storage place. We'll be moving our stuff out in another month now that we've settled into our new place.

This was my first time using a storage service at all and my experience couldn't have been any easier, thank you Avi for the great, thorough customer service!

Good but getting that elevator door open and close is a workout if you have to do multiple.

Got boxes here for my needs staff was wonderful boxes were expensive

Awesome service and super sweet experience!

Good service!

Avi was very kind & helpful. I had a great experience at this public storage location. I am pleased.

I had an amazing experience here with Avi she was so sweet and kind to us I totally suggest this storage facility. With great Appreciation from thy kingdom come international church from Portland Oregon

This storage space has ample space and a giant freight elevator to bring storage items up to your unit.

Great storage, Avi was super nice and helpful!

Excellent

This place is awesome. Had to go to 82nd and holgate to get money. Avi was almost closed and she left me move in anyway. Thank you so much Avi.

Avi was an awesome help!

Super friendly! Easy to use, safe and secure. Avi was awesome...

Avi was the best. This was the best storage rental experience ive ever had. Thanks guys!

Avi was great! Super helpful and really nice.

Great service. Avi was super helpful and even gave me some timeless moving wisdom that I’ll take with me to the grave.

was helped out by Avi — incredibly respectful, patient, and great service!

Jack helped me multiple times with the elevator and is is very kind and helpful.

Worked with Avi, she has amazing customer service and made the process pleasant, easy and quick! Would definitely recommend.

Very Helpful and polite would recoment AviA

Avi is the greatest. . so nany times she helped me with anything i didnt understand. This would be extreamly important since i am stouggling with mental dissabillity!!! VERY IMPORTANT!!!

My experience has been great here at Public Storage. Avi & Jack (the staff) are helpful, thorough, and friendly. They have professionally always answered my questions without hesitation. 😁 I would recommend this Public Storage to my family & friends. Thank you for the experience !

Jack was incredibly helpful and got me into a unit in no time. Location is super convenient. Would recommend.

Jack was personable and helpful, an absolute delight! The location is convenient and the unit was exactly what we needed. Thanks for making the process easy!

Avi, was so helpful and friendly. Answered all my questions and made the process easy.

Fantastic service!

Avi is so helpful and the elevator is HUGE!

Avi is the best!!!! Great services!!

Great service good pricing nice units

It was fast and easy to reserve and rent my unit. There is easy access to parking and reaching the units!

Beautiful service. Very very helpful amongst stressful times

Move in and move out was quick and easy

Well ive had multiple storage units across the country for my business. Avi I bar none the most efficient and helpful manager I have had the pleasure to do business with. Thank you!

Avi's customer service was fantastic - friendly, funny and professional. Getting set up was super easy. Appreciate it!

Great location. The staff is super friendly and very helpful. Avi was amazing and showed me multiple units to find the best one for me. Thank you, thank you. Highly recommended!

The kind old man that works there is awseome and very helpful. Some of the customers were being very Whiny and in entitled when he was helping me get checked in and he kept his cool the whole time. Great place 😎

Clean and functional with a great elevator. However, the gem of this location was the incredible helpful and friendly staff member named Avi. She is wonderful and helped me be 100% comfortable with the move-in procedures and rules of the facility!

Avis is the best!! Very helpful and sweet and communicative and made the process super easy!!!

Avi was the best business manager to work with through my time at the Public Storage Facility off of Sandy Blvd. I would highly suggest using this space as it has kept all of my belongings safe and dry through my storage time. Great customer service!

We had to pop the lock and things got hot mucho job!!!!!!!!!

... GIVE MRS. AVI A RAISE TWICE !!!" ... More PEOPLE like HER makes THE WORLD & YOUR BUSINESS a BETTER PLACE !!! ...

Checked in today, and had nothing but a great experience. Avi passed my information along to Jack, and both were super helpful, hospitable and efficient getting me checked in and into my unit. Rates were great, everything was clear upon signing. Definitely recommend them.

Very great place to rent storage and wonderful employee Avi

Awesome!

Excellent service from Avi. Explained the details well.

Avi is one of the best person we meet she been very nice and helpfull

DO NOT USE THIS LOCATION as PUBLIC STORAGE!!! That Jack is the biggest curmudgeon I have ever had to deal with! Gin Blossoms for days!!!! He was most likely drinking on the job as we had to cover our noses from the smell of bourbon behind his desk! Omg! The elevator is one of the trickiest to operate; even with detailed instructions. It either doesn’t operate well or at all!- I’ve became “stuck” in it for up to 35 minutes as they had to call an elevator technician...and Jack, the attendant, made my boyfriend and I feel inferior as he insulted our intelligence about its operation while we were stuck!!! What a Nightmare! Also: They DO NOT PRORATE the RENT when you decide to move out in the middle of the month!!!! I also was not notified about my rent being raised at the first of this year, leading me to exit this contract with this Company. In summary, I will NEVER EVER use this company again and wish to advise others of their lack of professionalism in dealing with me: an annoyed customer.

Have had nothing but a great experience with this location of Public Storage. It’s convenient, the staff is great, and the rates are the best around town. Also, Avi is the best! Always helpful, positive, and checking in to make sure our experience is smooth.

Avi helped me with everything she’s a very nice person she’s the best at her job thank you for everything

Avi runs a smooth operation at this Public Storage. She was a great help deciding on the unit size and reserved one that fit our budget. The facility has an awesomely big elevator that made for efficient work. We’re glad we chose the NE Sandy facility.

Very helpful staff. Secure storage.

The staff here is super friendly and the unit seems secure.. the space is clean and the building had an almost historic feel to it hehe 😅

Check in was super easy and fast. Avi at the front desk was super friendly and helpful. 5/5 would store my stuff here again.

Convenient location, plenty of parking, helpful staff, clean units.

Very helpful

She was very helpful and has a great personality.

Im here soley due to Avi's amazing customer service. She helped me figure a storage problem I had from Oregon to California! She did this all while maintaining a professional composure and did it in a swift manner. I will be keeping my business due to amazing customer service you can receive there, with employees like Avi!

Avi was great and so helpful in the middle a large move!! thanks!

Avi was wonderful! A joy to work with an very personable :)

I could NOT believe what a good eye they had for ensuring i got the right unit size for my needs. My movers loved the HUGE elevator and my move was super fast and that saved me money. Loved every part of this experience!

Having been a customer myself of nearly half-a-dozen other public storage locations and having spent a combined 15 years working in both the customer service and hospitality industries, I was impressed with the level of customer service and professionalism afforded to me by Avi R. at this location. From day 1 (move-in) through the present date, I continue to be wowed by her sincere expressions of kindness, intelligent capacity to solve problems, and her dedication to both her customers and the art of customer service more generally.

Jack is nothing but kind, attentive, and incredibly helpful!

It's storage - secure, controlled climate, price well, located in a close in neighborhood, and staffed with great people (Avi and Jack). I checked out today and will be back when I need to store things again. Thanks!

Forget this place. Elevator takes an eternity and is a pain to access, no one is ever in the office, limited hours, very expensive. We picked this place because we thought it would be convenient, but it would actually be faster for us to go somewhere out of town.

Great customer service, everything clearly explained. Thank you Ari!

I recently reserved storage space here. After arriving, the property manager, Monte, made us feel very welcome. The space I reserved turned out to be too small. Monte quickly located a larger unit for us and helped me get the online rate. He was professional and courteous, yet funny and exhibited that Portland “ vibe” that was one of the factors that brought us here. Cheers Monte! Well done brother.

Efficient service. Very knowledgeable. Very friendly.

The people at the front desk make a real effort to be helpful. The location is super convenient if you are based in inner NE/SE. I didn't love the freight elevator, but the staff are on hand to help out when people have trouble with it. Felt very secure. Thanks to Jack at the front desk for helping make our move-out easy.

The whole company and management here at my Public Storage property was excellent. I would recommend them to anyone looking for a storage unit! 😃

Avi very professionall and courteous at her job, she gets a thumbs up from me!

Jack and Avi were incredibly helpful. I just rolled into town, a new resident and last minute. Jack clearly explained things and had me registered in no time—allowing me to have my belongings squared away within an hour. They are friendly and will recommend them to anyone!

Straightforward, helpful, super nice, even though we coasted in within a few minutes of closing!

Avi was super helpful and kind.

Great service, We got here 5min before close, and Avi took great care of us regardless. Super warm, inviting, and helpful!

Great ma dudes

Been using this location for years, Jack is always really helpful!!!

The Staff at this location are Amazing Loved working with Lori and Charity they where my two favorite ladies here! thank you for making the move in and stay a possitive one. Loved the warm atmosphere and positive attitudes they always had, thanks again ladies.

Excellent service. Avi checked us in with no issues, and walked us through how to operate the elevator (which we definitely needed). Her sense of humor was very welcome on a very stressful day. I highly recommend this location for storage.

Charity was really nice and so helpful! It’s my first time renting a storage unit and she was very informative and answered all my questions. And I was moving by myself on a hot day and she was nice enough to give me bottled water too! She’s the best!

Great indoor storage location with covered loading dock - out of the rain!

Amber is the most helpful person in the entire world! She is incredibly kind, generous, and thoughtful. I highly recommend this storage facility for its price, security, and amazing staff. Ashley was also super awesome, and I appreciate her and Amber very, very much.

I've never had an experience this amazing. Lori was unbelievably helpful. Being someone who had never tried self storage before, she made everything a breeze. So the place gets 5 stars, but Lori gets 10!

Ashley from Public Storage has made the entire on-boarding process so easy, reassuring me that my personal belongings and the help that I’d be receiving are in good hands. Her patience and attention to detail has made this entire process comforting, insightful, and above all easy. Grateful to be taken care of by a person of her caliber.

We had a unit here for 2 years without issue. Lori was very helpful and worked with us when we were ready to move out. Thanks for the elevator help Jack! Love your humor.

Lori was very helpful. She offered me the 50% off sale for my unit that I was unaware of. Very informative and friendly. The office is very clean and organized. She even upsold large garment boxes at the time of my rental. She explained very clearly the code for entry process, how to use the elevator and explained the hours of operation. Lori is very knowledgeable and professional. Most importantly she is very friendly. Thank you Lori for all of your assistance.

Lori was great, really appreciate her thoughtful approach. I am a repeat public storage customer and use public storage facilities for work supplies when working out of town.

Lori is very friendly and informative!

Good prices. Good manager. You go girl! She knows her job.

Lori did an amazing job

Highly recommended, the manager is great, very helpful and registration was fast. Check for online specials as well, you may get a nice bit shaved off move-in.

Great staff, clean storage units!

The guy behind the counter was really nice (I forgot his name). He showed us around the place and how everything worked. It's nice that all the units are inside. Most storage places come off as sketchy and shady....this one doesn't come off that way probably because of how nice the guy behind the counter was. Wish I could remember your name.

Really good experience. Signing up was quick/easy. Cynthia was very helpful. Super convenient location if you live in inner SE Portland (Hosford-Abernethy/Buckman/Kerns/etc.)

We've just moved our stuff from a larger unit into a smaller one after six months of renting here. Initial rental and then move were made so much easier by Jack. He's friendly and helpful. The storage warehouse itself is convenient to access and easy to use. We recommend this place to anyone in the area.

Thank you, Jack, for a great and seamless registration and move-in process. My Dad and I enjoyed talking with you and my movers liked the ease of the facility and my unit. Your professionalism and expertise is appreciated!

They had terrific customer service! I would definitely.use this location again.

Awesome customer service!

Good storage unit. Fairly cheap and good customer service

Friendly staff, amazing customer service. Dropped my keys down the elevator shaft and they did everything they could to help. I'll never store anywhere else, they have my business for life.

Good location for where I work

My boyfriend rents a storage unit here. The staff is very friendly & helpful. I highly recommend this place.

Good

I was trested very well at this location.

Great people who show nothing but love n houspitality

I have been renting from this facility for two months now. I am at the facility frequently and always have a positive experience. Murissa is extremely helpful and informative. The facility takes many measures to ensure security, which is much appreciated. Not to mention, there's a Voodoo Doughnuts right across the street!

Rent increased 50% in ONE year! OUTRAGEUOUS!!! AND you have to buy their lock AND pay for their insurance, mandatory! INSANE!!!

Very helpful. Went out of there way to help me with exactly what I needed.

Murissa was a huge help! Great customer service! She is always so friendly, every time I am there.

Quick, friendly, and professional service. For the price, I would expect a non-freight elevator in addition to the [slow] freight elevator but good location, hours, and exterior security. Interior security could use some work but insurance is required so keep an accurate list and you'll be fine.

Staff (Jack and Marissa) were great, but there's only one slow ancient elevator for a six story building. If there are other people using it it takes ages. I waited for half an hour.

Only 1 person can move things at a time which is frustrating

Avi was great hlep

Jack&Avi were awesome,very informative and friendly!

Mike was incredibly helpful and knowledgeable. He was able to get us the perfect unit and make a potentially stressful situation as smooth as possible.

Jack was very helpful and eased my stress while moving by making my first time storage experience easy.

Great location, easy way to load, huge clean units, and Jeremiah is fabulous. Even during a stressful move, he makes everything run smooth. Thanks for taking care of me!

Tim and Allie were very helpful and polite. It's been a pleasure joining this property 😊

Great facility and Jeremiah is terrific at his job!

Jeremiah is very empowering, knowledgeable, understanding, handsome, and a pleasure to work with. Its a safe, and reliable storage company. ...thats all. :p ~jamie

I am in the Process of moving into a smaller Apartment and need some storage space ,I made a reservation online and Jack called me back within 5 Minutes . I went on over to the Location and spoke to Jack and he made the whole Process very Pleasant and easy . I would Recommend this Public Storage to anyone ! Next time your in the area ,go and say Hello to Jack :-)

They were very professional and super friendly! Jack, the man I spoke was incredibly great and really nice! The place clean and secure. Definitely would recommend this place, just on customer service alone! Thanks Jack! everyone

I had to rent a unit for a few months while I switched housing. My experience was quite painless and favorable. Jack was courteous, helpful, and able to answer any question that I had. When it came time for me to move out of the storage locker, Jack was able to Pro-Rate my monthly rent for only the days that I was in the space. This saved me a great deal of money. 10/10 would come back to this location and use their services again in a heartbeat.

Mark was a great help!

Mark was was awesome and made the process as simple an easy a possible!!!

Mark was great, nice, and super helpful! Highly recommend using this place to anyone in the area.

Chris was great!

Mark displayed unyeilding charm and professionalism

Chris, the manager, always helpful and friendly, helps me get the right packing materials to ship items I keep in storage. It's so convenient to store and get packing and shipping materials in the same place, and to have Chris help with this. I plan on keeping my storage unit here, mostly because Chris is so helpful, it would be pointless to go anywhere else. Thanks.

The manager Chris was very helpful and patient with us as we were not sure the unit would be big enough. He was able to hold the unit overnight until we figured out if it would work. The storage facility seems very secure and climate controlled. The elevator takes a little getting used to, but easy enough. My only recommendation would be more flat carts, there are only 3 for the entire facility.

Marrk heloed me out finding a place to store

I really needed a place to store my stuff today, was really glad to meet Chris who helped me through the process. He's a really nice guy, and it was quick and easy. Couldn't ask for more.