Public Storage Self-Storage Units at 11858 NE Halsey St, Portland, OR

If I could give zero stars I would, horrible management, never answers the phone, have to call the hogan location for them to send an email to the office for them to answer the phone or open the doors to the office. Will say they will leave notes on your account or update information and won’t. Jacks up rent after 3 months to some crazy high rate. Also take a look at their reviews multiple of same person leaving a review with same first initial and last name. Go with the negative ratings most of them are 100% accurate to what this place really is like to deal with.

Friendly staff. Fair prices

Kyra is the best! She helped me find a new climate controlled unit efficiently and got a good deal! She listened to my needs and was able to reserve it ahead of my move in date and I was out of there in under 20 min.

Kyra is great. She always helps whenever we need help.(: she’s a great manager

A really nice and clean facility plus a great and helpful staff

I had the best customer service i have ever experienced and i really appreciate it all thanks to lisa she made sure i understood what was going on and the hours of operation she is a great representative thank you soo much

Great customer service and very helpful

Love it

This is an amazing public storage the Manager is awesome she goes above and beyond her job duties to help customers out.

Don’t trust the front office they’re not worth anything they say on the phone. I drove 40 minutes across town to access my unit. I got there at 6:02 which shouldn’t have been a problem since I was told there’s access until 8:00 even though the office closes at 6:00. NOPE! Whoever gives out information on the phone needs to be fired. This place will just keep raising your rent and offering you practically nothing. Access hours are the same hours as office hours so good luck ever getting your stuff.

Great service 👍

Y'all need to park your carts OUTSIDE THE LOCKED OFFICE. what's the point in after hours access to the building if you can't actually move anything in or out??? I wasted a trip cuz I couldnt actually put anything in the space cuz my unit is as far from the elevators as humanly possible, this is ridiculous.

They never answer they're phone

Only issue I have is I wish they were open later than 6pm, other than that everything is great.

I thought it would be safer putting stuff in the storage but less than six months my storage was broke in through the top lost a few hundred worth of electronics so I would recommend.

Place is dirty. No one ever in the office. People breaking into units. Homeless using the bathrooms as showers. Nasty place!

This is my first time using Public Storage and the process was smooth. Kyra gave me a “Welcome” call the day before and was both knowledgeable and helpful when I showed up for my appointment.

Kyra is amazing! I had to clarify my timing so I could use the carts but she helped me to thoroughly understand everything so I just bring my dolly if I come in before 9:30. I love the security features here and the staff has been very helpful every step of the way!

my unit has not been robbed or broken into yet.

This public storage has been really good to me, I'm impressed with the Laid back staff that works there and has helped me out when I needed it. For that I'm greatful... thanks a lot Kyra ,!!

Broken elevator means you’re out of luck if you’re above ground level.

If you're looking for secure and affordable storage, this is the one! Kyra at the front desk was absolutely amazing! She made our reservation process a complete breeze. The facility is very well maintained and spotless inside.

Appreciate the help

I like the initial price, but be prepared to have your rent increase every six. Months. It's bs. They talk about the market rates makes no since. Hopefully you won't need long term

Had a great experience with Kyra at this location! She was very helpful, answered all questions and made our moving process a lot less stressful!

Always have kept up it's standard of being neat and organized. Unlike other trashy storage places.

Facility is clean and nice. Easy going and convenient.

Reasonable prices, however it’s a huge facility and crack heads have stolen all their carts. According to the manager they refuse to purchase new carts. That’s entirely rediculous.

They up prices with no notice. Just choose else where

Tried to rent a storage unit here online for moving to the Portland/Gresham area from another state. I rented the space a couple weeks in advance set to start on the 1st knowing I would make my first trip down on the 5th. When I arrived to try to move items into the unit for the first time I couldn't even get in. There was a note taped to a window stating that all keypads and elevators are down and there is only access to first floor units, with the help of a property manager. I have a 4th floor unit...which means I had no way to access anything even if I could contact a property manager, which I couldn't. I had to end up finding a place to hold the items I'd brought with me. This morning I couldn't reach anyone at this location to explain how they were going to help me. Their corporate offices couldn't reach them either. The corporate office finally told me my best bet was to rent a unit somewhere else. I did try at a different location in person, but their computers actually failed completely right in front of me. The hard drive actually crashed. On top of that even if it hadn't they were going to charge me nearly double the price and wouldn't offer me the new customer discount since I'd technically been a customer at a different location...just never got to actually use the unit. So they don't respond, leave you completely in freefall when they screw up, and then try to make you pay more for it. I'd almost rather lose all my possessions than deal with kind of shady business.

This location is super clean and secure!! Kyra, Selena and Jacob were all so nice and very helpful!!

Kyra is a rockstar, and this storage facility is top knotch. I couldn’t be happier with my service by Kyra. Thanks so much!!

I rented a unit yesterday. Because there was no one in the office, I had to call a separate number. I was assured that someone should be in the office, and they must just be helping a customer. This morning, circumstances changed so I have been trying to cancel my reservation all day. I've walked over to the location 3 times, I've left two VMs for the property manager, I've chatted with a live agent, and I've now been on hold with the first number I called for an hour and twenty minutes. So, if that's been my 24 hour experience maybe just don't use this place; they obviously don't have the staff to man the office, or the phones. Also, I went ahead and let myself in using the code I was sent and the elevator is broken. My unit is on the 4th floor; I would never have been able to use my storage unit anyway. At this point I don't even want my money back, I just want to know I won't continue to be charged.

Horrible access hours!!!! Really nuts. 9:30am till 6:00pm! Really??? Is this a bank??? You need to change your hours till 9:00pm! There is no reason not to, everything is indoors! Should have no issues.

Kyra is an awesome property manager. Thanks for all the help

I have spent a long time with public storage and honestly it's been the best experience I have had with a storage facility. The access options are great and feel secure. They way I was able to access my storage unit from the side or the long side of the unit is perfect and a lot easier to manage Having the carts to help is awesome too! And the service I have received has always been very pleasant. Not to mention this was the cheapest option for what I was getting. Super awesome value

Great experience. Kyra is great with her customer service, and was very helpful.

Don’t use this place. Couple issues. Trying to get started on renting a storage unit, the doors to the office were all locked. Had to call another number, they were able to get ahold of property manager so we could finally get a unit. But couldn’t put stuff in our unit that day, elevators were broken down. Their elevator repair man was there or at another elevator elsewhere trying to get people stuck in an elevator out. Have been trying to call since then to check on elevator situation before we take our stuff down there and find out if the elevator is working or not, but may have to since they don’t answer or return your call, when you do call and leave a message. Also never knew a storage unit would require insurance, either under your own policy or an insurance with them. Also you have to use their lock, not your own. Wish we found another storage place at a good rate before reserving and paying online for this place. We have bought abandoned storage units everywhere, and never had this much trouble at anywhere but here ever.

Robert has been Outstanding with his customer service and a great person to work with all around!👍👍

Go to any other public storage but this place! They don't know how to answer their phones, the office is always locked, the managers and rude and don't help you what so ever. Biggest mistake I made moving was putting my stuff here

It's a nice storage unit however elevators are kinda slow and annoying but the staff is awesome but there are only 4 large Dolly's to use and like I said it's slow when busy.

The property was very clean and office/lobby was organized. The property manager, Kyra, has always been very nice when I've gone in, and was very thorough when helping me figure out an issue I had concerning an auto pay error online, and spent half an hour solving the problem for me. Good customer service, and great property manager. Highly recommend.

I called public storage because I had just rented a space, but noticed that I had made a mistake and rented the wrong one by accident, I got a hold of the property manager, and she was super helpful!, And helped me change my rental space to a different one, the one I wanted, and I couldn’t be happier she was very helpful, and was very very nice about the whole situation. I’m very happy exclamation!

71% rent increasing without warning or cause!!!!!! Beware of this place, really scummy business practices. I snagged a unit at a great price and specifically spoke to their employees about increases because nothing was mentioned in my agreement. Well sure enough three months later they’ve jacked up the rent like crazy. I picked this facility despite having some of the worst hours in the area for the great price. Now I’ve moved away and I am more or less stuck here paying this higher rent with no added value. Buyer beware, even if they don’t claim what they are renting to you at for being an introductory rate they’ll raise it whenever they want and stick you with the bill

Quick and easy

I now have climatised for my items

Danny was very personable and helpful i

The bearded man who works there is not professional. I watched him bask in self approval while he informed a younger couple that he was unable to allow them to unload the carts they had just filled because he had already shut down the elevator (but yet said nothing until they were ready to go up) which is not great but he then reopened the place after locking up and getting in his a car when he saw someone pull in. He allowed them entree!!!!!! Unsatisfactory and unsafe to treat them this way. Also it's very confusing I get lost every time I visit.

Danny was so helpful and made our experience so easy!

Decent storage but code access is too short. You put your code in and call the elevator. By the time the elevator opens and you move your cart in the code has expired and the elevator doesn't work. So go out holding door so no one calls your cart to another floor and punch the code in again then quickly go inside and select your floor. This is literally every time. Let the code last long enough to put the cart in and press the button. Everything else was good.

Love how much space and room there is in the units

Danny was super fast and efficient. Very hemoglobin and friendly. Great experience.

The building is good, sufficient space, coded entry very secure, the staff are rediculous. The manager is very rude and acts unprofessional towards paying guests and the care taker or janitor acts really weird, he will constantly stare at you and try to indecently check out your belongings like he is there to catalogue, your valuables, Comings and goings-on and generally will be wherever you are to watch not so secretly every thing you do.

I've been at this facility a couple of weeks now and it's been a great experience. It's very clean and the staff is helpful. Kyra It's always willing to go the extra mile. This is definitely a better experience than at past storage facilities I've used. The prices are fair and I highly recommend this place.

Excellent location

The contactless process was awesome.

Danny was fantastic and courteous. He provided excellent service.

Shiny and new! Kyra and Jake the staff took good care of us and Kyra talked me though the online process perfectly ty Kyra!

The closing time is 6:00 p.m. that is when I usually get off work, when do people who work a 9 to 5:00 have time to get to their storage unit? I think they need to reconsider their closing times for people like me which I'm sure there's plenty of. Most storage units close around 9:00 to 10:00 p.m. this is why I read it two Stars, it is a new facility but the fact that the hours that they are open are very poor. I hope they change this soon.

Great price the staff go above and beyond to make sure you're getting what you want and they don't try to upsale you. Newer storage too

It's a brand new facility Great move in rates the best prices I could find so my old twice the price storage unit will be left behind. The closing time 6 pm M-F . 5 PM.S-S Not late enough for me Most people getting off work around,5-6 PM If they were to change closing hours to 9 PM I would give them the 5th ⭐ Management should reconsider there closing time I have migrated several people from old storage to public storage. Facility. And failed to move 6 people to public storage due to there closing time not working for them. How's the 9-5 working class supposed to deal with 6PM Closing time.

The lady was very kind and informative. :) got me set up for my unit super quickly and gave me all information I’d ever need

This is the best location that Public Storage has opened up! The building is squeaky clean (the number one thing I look for), has 4 floors with an elevator, Bluetooth accessibility to the gate, very secured and love the fact you can drive in as if your in your own garage! Jacob the property manager has been incredibly awesome along with Kaira for making my transfer to a smaller unit quick and smooth! Great customer service! 👍🏼💯

There’s wonderful people over there, Debbie always really good to me she’s friendly, fun and overall a great person to be near.