Public Storage Self-Storage Units at 12323 SE Division St, Portland, OR

Earin was great realhelpsul

Good service

James was a delight to work with. They showed me the units and explained everything. It felt safe and warm and inviting. Totally recommend 👍🏻

I recommend that you guys this stores these guys help me a lot thanks thank you awesome Gianni and James

I can not recommend anyone to use this place ever. If I could give it less than one star I would. Not only was our storage unit robbed not once but twice, they have changed ownership so we will now probably never see that insurance money. There is literally insulation falling off of the front of the building. You try to get help during business hours nothing. They now apparently don't have carts that you can use. And every other month they seem to be raising the rent to make it less and less applicable to stay there. It is the worst ran business I have ever met and I hope they go bankrupt, not out of malice. But so they can no longer be open in order to scam other people like they have scammed my spouse and I.

I would never ever ever ever ever in my life rent another storage unit out with a public storage it was not never Public Storage to begin with Public Storage bought EZ Storage out in when I went to go to my storage my locks was cut off put down on the ground in public storage put a lock on my storage and told me that I couldn't get my belongings because they auctioned out my belongings which is all my sentimental stuff my kids birth certificates they print out of their feet print when they was babies all my jewelry all my mother's Crystal all my business equipment for my business all my things that go into my new house my babies Barbie doll house I have kitchen set about bathroom I have everything in my storage unit made a payment we're back into my account to see if I can get in to see how they took the payment they took the payment and sold my belongings they auctioned out all my belongings now you let me know if that's right or wrong.I'm not only that when I went to go log in they had already locked out my login information took everything out the computer so when I go into the store and ask him what's going on they said that my stuff have been auctioned now I made a payment and they still auctioned down my stuff I will never in life trust another storage unit with Public Storage. Not only that they never told me that I was supposed to sign a waiver to have my locks changed and to top it off I've never had a key to my storage unit being that it was turned over to Public Storage. Corporate came at me with they will pay me $170 and I told them I am not accepting none of that so I'm filing charges and yes I had insurance

Erin and Gianni are the best good customer service

I came in today and Lisa was very helpful and kind! She helped me and answered all my questions she is one of a kind! Thanks Lisa, I appreciate your help.

Lisa is very helpful! I’m glad she was able to help me today.

Lisa is so amazing!! She was so helpful and cheerful!!

Justice was very helpful. Great asset to the company

Excellent customer service!! Really appreciate how we were taken care of. Lisa and justice really made it an awesome experience. Thank you so much!

So far so good, definitely like the staff they have been super nice and very helpful. Really want to give a big shout out to Lisa and justice for treating us like people. We need more people like them who care about customer service. Thank you.

LISA IS SO HELPFUL. LOVE HER TENACITY AND KINDNESS

Lisa was a great help and was such a wonderful person! I came in to reset my rental agreement since the new change occurred. Stay awesome and funny Lisa! Enjoy your weekend ☺️

Easy transfer service. Excellent staff. Lisa was very helpful!!

customer service bad

Justice is very helpful & courteous. Thank you.

I found what I was looking for.. Lisa was amazing.

Lisa was phenomenal. She was very accommodating and showed us the facilities, and made sure I got the unit that best fit me. She was extremely kind and patient with me having my 7yr old. I am very appreciative for her service.

My husband and I had amazing assistance by Lisa she was very knowledgeable and understanding and helpful thank you Lisa for making choosing a quick and awesome experience

Easy, seamless process to get set up for my 10 x 30

I appreciate that Cory contacted me to discuss the things that have been bothersome to me with this location. I'm sure I'll be editing again up to 5 Star review soon. Thanx again for reaching out to me.

Thanks for your patience and time a lot of help

Justice and Lisa are great. They were very helpful and had great customer service

Clean, well lighted storage units. Great customer service! Lisa was friendly and knowledgeable, patiently answering all of my questions. Five star service!

Lisa is great and very nice!!

P.S.A. ELEVATORS OUT OF SERVICE since 1/30. This used to be a 4 star place, when it was ExtraSpace Storage. One of the main reasons we signed on here was the friendly service and reliability. Now that Public Storage has taken over, it has gone all the way down hill. Service couldn’t be worse. They tell you to call, but nobody ever answers. They tell you to come in, and when you do, either no one is there or they tell you to call. Do yourself a favor and find any other business to support.

These rat ********! In every storage place I have been in pro-rate is given. THERE IS NO ONE ON SITE ANYMORE. You call in to leave a message to close your storage. They email you saying "you are all paid up." I called and waited for customer service and got someone in the Philippines who could not bring herself to finish her sentence telling me there is no pro-rate. If you just paid you are not getting your money back. Extra Space was taken over by Public Storage a few months ago. They jacked up the insurance then a couple months later the rent. THE PLACE IS NOW A LITERAL DUMP. There is garbage everywhere. Over the days in a row I went to clear out storage the same garbage was laying around. I forgot to take a photo of the Bluetooth boombox cardboard box sitting in a parking spot full of garbage but if it is still there then you know how well this place is being maintained. There were employees, one was a nice friendly girl who had worked there for years, whom you could talk to to clarify questions. Now the office is dark. THIS PLACE IS HIGHLY UNSAFE. There are people living on the street right next to the building. They mill about on all sides. If one of these people sneak in YOU ARE ON YOUR OWN. All of the cameras and screens are not for you. Check out the pictures of the bathroom. The floors in the hallway are unswept. The carts are soaked in oil. The heat in the building is sweltering all morning before it kicks over later to cool down. HEY PUBLIC STORAGE - I WILL BE POSTING MY REVIEW ON EVERY SPACE YOU HAVE IN THE CITY. You behaved as expected: firing workers, no one on site, hidden fees and increased rates, and no refund for unused days. You have become so blatantly the kind of business customers despise and have worked hard to change. And up you crept like a whack-a-mole, stealing what you can before you slink away to claim bankruptcy from all the lawsuits you will likely be overwhelmed by.

You all are a messed up storage now. Since having this storage for 4 years, every year of Dec it was free for the holidays. Now their saying I have to pay another amount when I rely on ssi. Bye next month money grubbers. I even have a screen shot of my payment that's for this month of Jan. Privilege workers stealing disabled people money....

been attempting to get ahold of someone at the property to find out the status of my storage unit and have called upwards of 10 times with no response. Does anybody answer the phones ever? Who is the property manager now? WHATS GOING ON WITH THIS COMPANY?! The fact they changed to a public storage without ANY information given to residents here is astounding.

Clean the back of your facility and fix the gutters. Four years now with the same issues every year, it's ridiculous.

Forget my review of the facility- What is going on?! All of a sudden the facility is owned by a different company but they didn’t inform customers of that they just sent a new lease from a new company?! Public Storage, you need to contact customers professionally- this is very unsettling.

There is nothing good to say about this place. Excessive and abusive fees with zero compassion. The manager, Estelle, is deceitful and never delivers on promises or manages to make notes on your account. Not to mention, read your contract, they double the rent after two months… deceitful, corporate greed at its finest all while having the nerve to rent units that are repeatedly broken into. In the span of a year, this happened twice to me….

5star service. Ladies went above and beyond super grateful

Excellent service and clean storage!

Estell, our store manager, was so upbeat and welcoming. The facility was spotless and well run. The price from the web was extremely competitive. Offloaded 2 large SUV loads and a full size pickup and it all fit in the 10x5! Thanks Estell!

Extremely friendly, helpful and a very clean grounds!

Robin and Estell were really excellent they helped me a lot, I am really greatful the place is clean, very secure storage place really liked it, exiceted to start moving my stuff thank you Robin and Estell you are aesome.

The place is clean and well kept but the company’s practices in itself Im going to avoid and am moving out because of. They randomly doubled my rates after six months due to “inflation in my area” except if I wanted to rent the same unit it costs LESS than what I originally started paying before they raised it. Bit too scammy of practice for my taste to be honest.

Very nice facility with gated entry and reasonable access times. Constantly clean and well functioning building. Staff are very attentive when needed and price is competitive for area. The only thing I didn't appreciate was the fact they MUST put a sticker on your personal lock if you chose to have one. I asked if they could refrain from placing a sticker and I was told they have to for "security reasons" although I'm not sure what one sticker on the side of my lock will secure. Overall pretty good place.

Just signed up, Check in was good - lets see how well it is after that

Great location