Robert was absolutely amazing! ⭐⭐⭐⭐⭐ He was professional, friendly, and incredibly helpful throughout the entire experience. His communication was excellent, and he went above and beyond to make sure everything went smoothly. It’s clear that Robert truly cares about providing outstanding service and making people feel valued. I couldn’t be happier with the experience and would highly recommend Robert to anyone. Thank you, Robert, for the excellent service! I would definitely work with you again! 👏🔥
The process was very simple, the price was right and the payment process was a breeze. Got my gate code by text, keys in unit easy peasy. Love when things are simple like that, if you need a place to store some things even just for a little while just until you get back on your feet even, or for long term for holiday stuff, this storage facility would indeed be a place I’d recommend. Staff member available as well, I’ve seen him around so I know if in case I did have a question there is someone around during regular business hours of course so that’s also reassuring.
⭐⭐⭐⭐⭐
I’ve rented from Public Storage before, and it’s always been a place where I feel genuinely welcome. I was especially impressed with Robert’s outstanding customer service. He was professional, friendly, patient, and genuinely caring. He made the entire experience pleasant and stress-free. It’s refreshing to meet someone who truly values their customers and takes pride in their work. Robert is a great asset to Public Storage, and I would gladly recommend this location to anyone!
Convenient, gated entry prices aren't too bad.Twenty four hour access is a plus
Amazing Robert was so professional and kind
It was my first load to store, at first I got lost, my in little storage unit. Cleaned, ventilation, and a light. I was able to access my to the gate on the phone, via to the app. I'm very grateful and satisfied. Thank you.
Robert texted us a storage unit and went above and beyond, very polite, professional and kind. We are very happy!
Robert was very kind and extremely helpful. ☺️💙
No bathroom, for all intents and purposes. Building manager is not there regularly, and his office hours are not posted. You have to call and ask. Even during regular business times during the week, manager is only there maybe half the day, not every day.
They raised my rates astronomically over the last year, so they have to be making good money. They should figure out a way to have the bathroom accessible to customers who are paying to rent storage, even if the manager is not there. A basic service. Have the bathroom require your entrance code. Have a pay-to use bathroom, like in Europe. Even a well-maintained port-a-potty inside the gates would be something. They said that they locked it because a homeless person go in and trashed it. But there are ways they could make it accessible. Put an other gate that requires your entrance code in front of it? Something. There is NO nearby restroom without driving at least 10 minutes. Stupid.
The manager was very professional though, patient and responsive. It’s not his fault the company is not providing restroom access, or enough regular hours at the facility.
I would not rent here again because of the bathroom issue and them raising my rates $25 a year.
It was a smooth and easy process.
Always appreciate the help when needed
Harrison was awesome today!!
Great customer service and easy check out.
Robert
was Very helpful and cutrious
Plus had a lot of good and helpful information
Great guy
Thanks
Coming to the Public storage you know hat your being treated with a positive greeting.
Knowing that if there's anything you need it will be taken care of..
My most current visit was very enjoyable.
Thank you Public storage unit C122
Five star rating all day management is awesome. No complaints here.
I received a phone call on the afternoon of Wed May 20 that my storage unit had been vandalized. The complex manager agreed to meet with me and boyfriend on Wednesday evening to survey the damage. He told us that the trashing of my unit happened on Tuesday afternoon - although there are no cameras in my hallway of storage units, they caught the people on video from other cameras. These people were renting the storage unit next to mine, and had vandalized around six of the units in this hallway. In my unit, they opened every single box, tossed stuff around, and left much damage. While surveying, a black truck pulled up with a woman, old man, and teen boy - Trenton asked if they'd been robbed too - their demeanors (extremely nervous, non communicative) suggested to me that these were the people who had done it - I texted this to the complex manager along with their license plate. As we walked back to the office, he walked back to them from the office - I don't know what he said but he walked back to where we were waiting at the office, told us it was the same woman and he'd called the police, said he had to go, and drove off. We waited by the front entrance for nearly an hour to see what would happen. While the police did not arrive, we witnessed this complex's terrible lack of security. The old man went back and forth through the gate on a bike, either tagging behind other cars or blatantly standing in the middle of the gate to keep it open. A second black truck arrived - maybe the woman's husband who had been called in for backup by the old man. In the meantime, a woman across the street ran over to say her unit had been robbed too – we exchanged numbers. She texted me with photos each day for THE NEXT THREE DAYS documenting how these same people returned again and again despite supposedly losing their gate access code and their lock to their own unit - leaving with truckloads of stuff, unclear whether theirs or ours. The most frustrating part was my inability to make any meaningful contact with Public Storage - the manager stopped replying to my texts but the security changes we wanted were beyond his control anyway. We were so frustrated that we went on the news to tell our story - a story many of the tenants at this storage complex don't have the time/resources to tell. After all of this, Public Storage has not added any additional security measures (e.g., a better functioning front game, a camera in my hallway, a 24-hour security guard). I’m sure that word is circulating that this storage facility is an easy mark – store your stuff there at your own risk!
Don't use this storage facility. They start you out with a low monthly fee, then raise your rent with no notice. If you fall behind one month they won't let you on the property to get your stuff. I have people trying to buy my speakers and solar panels so I can pay my bill , but im locked out of my unit.
Loved the fact it had option for 24hr access
Love the option of first renting my unit as a 24 hour axeccess but can change it to gate hours later on and save about 20 dollars off my rent, really helped me when I was moving stuff in!!! If only the bathroom had 24 hour access but don't hold that against them these days your lucky if places even have bathrooms.
Harrison was so kind and helpful getting set up with our storage space.
Great friendly and helpful
Very helpful. Thanks Robert
They were super helpful and easy to get a unit on day of arrival. First month was $1 and then $39/month for a 5'x6' unit. They do make you pay an additional $20/month for insurance and $21 for a lock. Still a better price than I was seeing at other places.
Very helpful and kind. Thank you
Robert gave great service! Thank you😃
Robert was very friendly and accommodating of my requests.
I literally just moved in not even three months ago and just got notice that they’re raising my rent by 40%.
Erin and Rob at public storage were amazing and helped us out professionally and quickly!
Great team. Friendly and courteous.
Robert was incredible definitely one of the best customer service interactions I've had in a while.
This guy was very efficient and helpful where we were so stressed out. He got it figured out for us and help solve a big problem. We appreciate it. Thank you.
Good customer service and prices like sales, sort of clean and easy to understand conditions and even insurance
Everything was pretty simple. All done online in the middle of the night. The app makes it stupid simple. I'd rent from them again
Met the owner yesterday he was super helpful and nice, I did a transfer from one property to another because I was experiencing unwanted contact with someone trying to break in- it was smooth sailing. Met Chad the next day, he was super nice as well. They take care of this property and the people who rent here. No complaints.
I finished moving all of my stuff into this public storage today. I was left to organize and assemble everything in an orderly manner. I noticed my phone was at 5%. I had no idea how i was going to get it charged as there are no outlets near my unit. I went to the office and asked Robert if I could possibly charge my phone in there while I finished with my unit. Robert was more than accommodating. He even took the time to come let me know he had to run to another property for 20 minutes. Asking if I'd like to pick my phone up the or of I was ok to wait until he returned. Very thoughtful. Thank you Robert.
Harrison was extremely helpful
Thanks Robert for your help securing my locker when I was absent minded.
Update: Saw am employee today...super funny. Wished him a Happy Halloween...
His really not exact but he was kinda bummed he WASN'T GOING TO HAVE A HANGOUVER TOMMOROW!!!
Hilarious and so true...getting out ducks!
Cheers!
10-31-2025
Ashanti is very friendly and good at helping me with my storage needs!
Robert is top tier customer service!! Highly recommend!
Robert was FABULOUS! Super accommodating and helpful!! Made us feel really good about our storage location choice!!
Very clean very nice people. Excellent location. As it says very clean, great people excellent Location
Great service Ashanti is amazing and helpful!
Robert was awesome! Very informative, honest, and detailed. Would definitely recommend to friends and family
Went in and got information about renting a space! Customer service from Chad was great!
Easy and seamless move in and larger space than expected!! Thanks (:
The crew was super helpful and friendly. They helped me get set up with the app which allows me to open the gate and get info. Everything was super smooth.
I wish I could give this place 6 stars for customer service. Robert, at the office, always provides exceptional service and it’s apparent that he truly cares about the customers and their experience. I’ve been renting here for over 5 years, and he is always helpful and consistent.
I went and found Robert working as manager. Very nice person. Very helpful. He helped beyond the normal by showing mi how to work everything.
I love this location they always come thru when I need them. The staff is 💯 responsive.
Excellent customer service. We've been renting fron them since 2018 and they have always treated us well.
Zoe was a very nice person
Robert is a great location manager! Very helpful and friendly! And great facility!
Robert was the person in charge of the office at the time. He did an excellent job very professional. I’m very happy with his service. Thank you.
What a wild, terrible tale of dodged accountability, crime, and incompetence!
In 2023, I rented a space to store my car trailer with Public Storage. The price was good- it was a Memorial Day special, and was about 40% less than other locations. At the time, I asked the staff at the location if the rate was likely to go up. They said it was not likely to go up for at least a year, since the annual increases had already happened. So I stored my trailer there and put several locks on it. A wheel lock, a hitch lock, and also a location tracker. Three months later, to my surprise, the price went up significantly to just above the price of nearby locations. Due to the hassle, I didn't move. I certainly should have. So much regret....
On January 6th of this year I got a call from the staff at Public Storage. Had I removed my car trailer? No, I replied. I hadn't. Why? It turns out, they had a very bad feeling about my missing trailer.
According to the staff member, just before the holidays, an individual had come in and rented the smallest unit available. They took and verified their ID and took payment.
Early the morning of Jan 1st, video showed the individual entering the complex with their PIN, and then leaving with my trailer.
Sure enough, the location tracker showed a location other than Public Storage. Unfortunately, because they had taken 5 days to notice the crime, the location corresponded to the tracker in a dumpster.
The staff at Public Storage explained that they were not in a position to make a police report, but that while I had to make the police report, they would not give me any of the information they had about the individual that had given them ID and had been seen leaving with the trailer. All I could fill out was a generic police report with as many specifics as I had, and many months later I haven't been contacted by the police. Even my insurance company can not get any information from Public Storage.
Since the trailer had been stolen early January 1st, I asked Public Storage to refund me for the month of January. While they wouldn't help with anything else or reimburse me any further, they did agree to finalize the account with a 0-dollar balance.
Not surprising, I now have "Cedar Business Services", a Las Vegas collections company, hounding my e-mail, phone, and mail for the rent for that January. Like any terrible collections company, they won't believe me that the balance is zero.
Calling Public Storage, I found out that they never did refund the account. I also asked them to remove the collections. Their response? "We can't do anything about that other than show that the account is paid."
What CAN the staff at Public Storage do? What are they ACTUALLY capable of? The only thing they seem to be capable of is raising the prices long before they said they would. Now I have a missing trailer and have to pay a lawyer to fix the collections issue.
Conclusion?: You are going to spend less time and less money storing your things in a vacant field.
Great guy Robert thank you for making renting space easy
Just checked in for a parking space we booked over the phone. Had to stop by the office to show my ID, but once my account was active, entry and exit went smoothly.
Robert is very helpful and it was painless and quick.
Helpful on site manager - thanks Robert! And a great secure location to store and access my items for 6 months. Will use again.
Customer service at this location is excellent. Robert went out of his way to help me with a unit at another location. He was able to look up my account and explain things to me so that I understood better about what was happening with my account and my unit, and he was able to help me understand how and why I was no longer in jeopardy with my unit. I like these guys.
Robert at this location offers great service, is very helpful and professional.
They are crooks. I tried to put my bill on the last day of the month but I'm they said I had to make an appointment to pay it and the only one open would be next day. They promised me the lien fee wouldn't apply. The next day I go in and pay my bill but because a new month started the new rent wAs due and now because there's a remaining balance for this month they are still liening my unit and will auction it in 24 days even though the only amount due us this months rent. So not only did they lie to me they are auctioning my unit off in 24 days even though I'm not late. Don't rent from them! They will not help you if you fall behind even if it's just a few days late. They are crooks! I'm taking my stuff elsewhere if I can pay it by then!
I recently had the pleasure of using public storage on NE 92nd Avenue for my storage needs, and I couldn't be more satisfied with my experience. From the moment I arrived, I was impressed by the cleanliness of the facility. The grounds and units are maintained, which gave me peace of mind knowing my belongings were in a safe and well-cared-for environment.
The staff at public storage NE 92nd Ave truly set this place apart. Everyone I interacted with was friendly, professional, and eager to help. Whether it was answering my questions or assisting with the logistics of moving my items, their customer service was top-notch. It's clear that they take pride in their work and genuinely care about their customers.
Overall, I highly recommend public storage to anyone in need of storage solutions. The combination of a clean, secure facility and a dedicated team makes it an excellent choice.
Diana was extremely helpful and I was very pleased with her service thank you very much for having employees like her
Diana the manager other facilitiy was owsem and very helpful.
Thanks for Diana
This is a great storage facility. The place is kept exceptionally clean and orderly. It is very quiet, well run and secure. Robert is always so helpful and professional. Thank you. I highly recommend!
The absolute best location as far as customer service/cleanliness/management goes. Robert, the manager, deserves a raise! Id say he deserves a promotion to regional manager, but I wouldn’t want to risk losing him at this location!
Hello Public Storage. I have been a customer of yours for 7 years. I want to thank the staff. Expecaly Robert who is the most kind and great manager I have dealt with since being here. Thanks to him he always makes sure my belongings are secure and keeps your facility so clean. You have a wonderful person working for you. Thanks
Renting a parking space was easy and affordable with Robert’s help. I recommend this location.
Robert is a great guy. He went far and beyond what he did for my wife and I, and for that we thank you for having Robert on your team.
I’d like to think Public Storage for us to help Pearl was very helpful and I appreciate she took the time to show me the property as well as my storage lot. Thank you very much, Pearl
Pearl helped me pick pick out my unit and gave excellent customer service.
Super friendly and helpful!
Robert in the office was super helpful, he has assisted me twice now with issues. Once securing my unit for me and this time helping with a rent increase. Thanks Robert!!
Highly suggest this location . There’s always an onsite person there to assist you . The onsite manager there is very helpful and is very accommodating. If I had any issues or concerns or if they had any issues and concerns it would be easily resolved . They are super transparent and always kept it 100% with me. The property is always kept clean and on site person is actively doing walk through to consistently always keeps the property up to par. Hands down my experience here has been nothing but ease of mind and smooth as can be and. I highly recommend .
Great service! Fast and easy!
I appreciate the way helped me to get the right storage to my truck, thanks
I've been a costumer here for a bit over a year now. This has been by far the best experience I've had dealing with a storage rental. I attribut this to the on-site representative, Robert. He is fair, straightforward, and diligent.
Thank you for a
good experience
Very helpful quick and easy. Highly recommended.
They have break INS often
Is very Smooth and friendly service. I received a follow-up call asking if I had any questions. And everything went okay with my move in and was greatly appreciated.
Robert has been exceptional in his professionalism and customer service. I had taken my camper out to go camping for a week (stored outdoors at this facility) and he called to check in because he noticed it was gone. He also helped a friend secure a storage unit and cleaned it out immediately once he learned the unit she selected had just become vacant. He makes it very easy to rent from this facility and instills a lot of confidence that my stuff will be secure!! Kudos to Robert!!
Very good experience. Robert, mgr, is a professional. He is courteous and competent, really explained contract elements so things were clear. I will return here for storage of my vehicle in the future.
Easy to rent online.
Friendly staff
Tried to raise my rent almost 40% after locking me out during gate hours so I left.
Raymon was such a big help i would gladly come back to location
Raymond was great and very talented person. I went to the wrong location and he was still able to help me. His service was A+ even after a long interaction with the person before! Glad I chose this location!
Raymond was very helpful today. Thank you
Super helpful today. Raymond set me up with what I needed.
Spoke with manager Raymond he was really nice and polite.thanks for your help today I really appreciate it
Great and fast customer service
This is where I have a storage right now and I've had no problems at all. If there's any questions they contact me right away. Each unit has its own lights and as big as you need. They also store vehicles and well you'll just have to call them.
Stephanie was great and helpful. Even checked on us to see if we needed more room. Very helpful. Very clean. Very professional. Very cheeful and always a smile on her face
This particular public storage has been a good experience. Robert has been super helpful and nice, even under tough circumstances!
Robert was very helpful & flexible when we needed short-term storage on short notice. He identified a solution & worked within our schedule to implement it. More recently, Stephanie helped me with some future storage planning. Great people. Go see them for your storage needs!
Robert, the property manager, is always super helpful and answers all our questions. They’ve beefed up security recently too which is appreciated!
I have been a customer at this location for several years, customer service is good, BUT, I have had my catalytic converter stolen twice at the cost to me of $1800. I have had my bus vandalized at my cost of $650, remember, they are NOT responsible for anything. I now park my vehicles elsewhere.
Great service , cared greatly about my well being and the future of my rents
Fantastic service from the front desk dude, forgot his name. Really helpful good conversation!
I met Robert the manager. Very cordial and professional. I did my reservation online
and saved some money. This storage is easy access and can drive right up to my storage locker. I recommend this place .
The prices are very competitive and reasonable. I gave it 5 stars.
Awesome experience very knowledgeable and helpful. Would recommend to anyone looking for fast and friendly service to go check this location in particular out !!!
After renting from this storage for over a year and getting up charged an insane amount we decided to move into the other public storage just a few miles away for $60 less.. today we went to the unit to vacate in two cars due to our belongings being too large to fit into one when my partner realized he left the lock keys at our apartment just 10 minutes away.. we pull into what we thought was a parking spot, (there were yellow parking lines and no signs saying otherwise,) so I could sit and wait for him in one of our cars while he drove to get our keys with the other car. The property manager came up to us very aggressively saying we were not tenants and threatening to charge us $200 despite the fact that we agreed to move our car. I was trying to talk to him and explain that we were trying to vacate and even gave him my name. We have met this man more than once and he even left me a voicemail today so he is very aware that I was vacating! Unfortunately the parked car would not start and thankfully my boyfriend had a battery-operated jumper box so he was able to get his car started, but the manager accused us of “pretending to have mechanical issues” again, we agreed to move the car!! It was not a big deal- I was trying to reassure him that we were tenants because I think these units tend to get broken into, I wanted to make sure he knew who we were, but he took it as arguing! It was crazy, I’ve never been treated like that by a manager before. He was very aggressive and got in my partners face and was being very threatening. Thankfully we were able to get someone else on the phone to talk some sense into him and we vacated our unit swiftly and will never be back. I hate leaving bad reviews but I’m just warning any possible future tenants.. Idk why he was acting this way, I’ve met him before and he was fine and the other reviews are good but on top of already being up charged and then having a manager yell in our faces over a small misunderstanding.. just crazy. Go to the public storage on 11858 NE Halsey.. just a few min up the road, much nicer staff, better secure AND cheaper.
I have never had a worse experience trying to move our property out of the storage unit. The Property Manager with the short brown curly hair was extremely rude and honestly aggressive/confrontational. We did exactly what he was asking and he kept yelling at myself and my girlfriend. We did nothing wrong and was treated horribly. We are no longer tenants of this property and we will never return to it. We moved to another public storage so I hope he doesn't transfer to that location or we will move again. When we returned after being told to leave and not come back he was being spoken to harshly over the phone by his manager I assume and we were let in and out with no issues. Which is what should have happened the first time, but he decided to escalate the situation to an extreme. I am a manager myself, and if I ever spoke to my coworkers or a customer in the same fashion, I would be removed from my position immediately. I hope some form of disciplinary action happens to this man.
This crew is amazing!
Every time I’ve talked to them they’ve been super helpful. Had my things here for 3 years.
I was very impressed today with Kevin in the office.He was very thorough helpful and patient making sure all my info was updated correctly and checked my ID before doing so.He also made sure that I was the last person that visited my unit using my pass code.Great guy and on the ball doing his job.Ive had my unit there for 8 months and never had any problems.Nice to have peace of mind knowing your belongings are safe.Thank you
Very respectful and helpful
We had a couple of units here through the summer and the staff had been nothing but kind and helpful! Kevin is amazing you'll see him around he's always willing to lend a hand or swap out a light bulb in a dark unit :)
Love the staff here!