Public Storage Self-Storage Units at 10315 SW Barbur Blvd, Portland, OR

Very easy experience getting my account set up and space rented. Very professional employees.

They were very helpful I am use to doing things in person and not online and when I finally was able to talk to Kim she did a fantastic job helping me.

Update August 2023: I would never again rent with Public Storage!! They were very candid in telling me that though I was out of the unit and paid the entire months' rent, they were going to re-rent the unit before the months end, thus receiving two people's rent for a given month. They raised our rent about every 6 months to the point that it was approaching the cost of renting an apartment. I cannot express my frustration enough with the way they do business! The staff was also very rude to us, telling us that we were only allowed to use one cart at a time and taking the second cart away, while others had four carts at that very same moment right in front of us. Do not use them, there are better places!! We like the location and it is a nice facility. I have been a little frustrated at the large jumps in cost. I probably won't renew my lease as there are plenty of places that I can go in the area and not experience the enormous rate hikes.

Overall, it is a good clean facility. Dual security code at gate and elevator so you feel your property is a little safer. In the 6 months I had a unit here I did come across homeless people day camping in the hallways on 4 different occasions.

Kim S. provided great customer service and was efficient getting everything set up for me. Thanks, Kim!

Nice people, thorough and accommodating.

Cheap price but unreliable employees and service in general. They say the close at 6pm and I got here 2 hours before they closed and no one was there. And I never got a key for my unit and my gate code doesn’t work when I enter it, it says that I need to see a manger. But no one is answering the store number or anything. It is very frustrating. Will not be storing here again. Might be canceling my rental!!!!

Great spot for storage, feels safe and clean. Reasonable rates and staff are great as well. Peter was super helpful. He showed us around before moving in, answered all our questions and gave us all the info we needed. Would recommend 👌

Picked up my father's Ashes and family Bible that were left behind.

Raising rates yet again??? That is twice is just over a year. You guys are just terrible. At a time when housing, gas and food are incredibly expensive making life harder to afford, you decide to raise your rates. Shame on you.

Moved me into wrong unit then locked me out. No email correspondence yet they claim they contact me. Customer service doesn’t help. Continually beating locked out while staff unavailable to help during business hours. My issues were created by incompetent staff. Worst experience ever

⛔️ D O N O T E N T E R ⛔️ ⚠️ MASSIVE RATE INCREASES! Shortly after moving in ⬆️ 35%. One year after moving in ⬆️ 28%. In total, current rate ÷ initial rate = 1.7 Almost double after 13 months of being a customer. They know once you move your stuff in, they got you by the balls, it's so difficult to move again that most people will continue to pay the increasing rates.

Staff refused to remove an unlawfully placed overlock & acknowledged my presence standing at the office door at 4:50pm (closes at 5pm) when she saw me through the glass. She turned her back to me, acted busy for 10 mins, clocked out and walked out back door. When I asked her what was happening she said "im off the clock, come back tomorrow" Absolutely horrendous customer service and would NOT recommend

Barbara was very professional in helping me with a storage unit, she's very knowledgeable. Thank you Ernesto.

Lexi made it all so easy.

Lexi is a delight

Do not rent from any Public Storage facility unless you're ok with questionable business practices. I rented a unit July 2021 and then got a >20% rent increase notice just 5 months later in December. Public Storage thinks the following is a fine business practice: 1. >20% rent increase in <5 months ($170 to $214) 2. rent increase during a winter month (harder and less desirable to move) 3. rent increase during the middle of a pandemic I can't imagine anyone thinking this is fair. So please think twice about storing anything with Public Storage. Add insult to injury, Public Storage stock (NYSE: PSA) is up 58% this year. On a different note, the local manager of this branch did reach out to corporate on behalf of me but the rent increase was not reversed. So this local branch is fine, but the company as a whole, I'd avoid. If you're looking to store items for less than 6 months, then you're probably going to be fine. But just know that this company is ready to exploit you.

Huge parking lot, reasonable rates on units

Really rude and strict management. We left one night 3 mins late and we were forced to move our stuff out. We had been customers for 3 years.

It is a frustrating and painful experience. I booked the space yesterday and when I went there to start storing my stuff, I was unable to do so. I was able to enter the premises by car using by number key punched after the gate. After entering there is no directions where my unit is located. I punched my number key at the door to storage area and elevator and nothing worked. There was no helpful information posted on the property to navigate through the unit and no support was avilable after office hours. I DO NOT RECOMMEND to use this storage facility.

Yeah it was all right I just had to move my step sons store storage out of there It was big and clean and kept up

Got a unit here to store while I'm moving cross country. Manager was nice but told me adamantly that the rate would not change. I assumed it eventually would, but not a month later. Increased by 20%. Not to mention, people sleeping in vans while I was unpacking, people without cars slipping out the gate while I entered, just general shadiness. Pay the money to go down the street, you'll be glad you did.

Clean environment, friendly staff, jacky was a great associate very helpful and fast service.

Public Storage is Hit & Miss. I have 2 different Public Storage facilities in 2 different areas of Portland. And the Public Storage on Pacific HWy/Barbur is very well maintained and well ran they pretty much leave you alone, they do have way too much Middle Management. Makes me believe there charging too much. Even know compared to competitors they are very much the best price around. There other Barbur Blvd. Storage and Gantenbein Public Storage both in Portland and horrible ran. They have 2 lower class managers that make it there business to cause your day to be put into a negative place. They are uneducated women on power trips that look for problems. Very Pathetic and I've moved out within 4 months because of such horrible Management

Quick straightforward easy transaction, super nice people!

Lost my keys and had to have a lock cut service. I only had to buy a new lock, I was not charged for removing the lock with the lost keys. Reasonably priced storage unit. Overall I am happy.

Way more expensive than 4yrs ago, but the Staff is Super (!) & they've recently helped honor my 4+ years of patronage and adjusted my rate back lower, Thanks Darren! :)

Jackie was very helpful in making decisions regrading our storage needs. So far, so good. It's only been 10 days.

Very Clean and Cheapest storage rent anywhere in Portland

DO NOT STORE HERE. - Terrible construction - Easily broken into despite locks Just arrived at my unit to see that Public Storage put their own lock on my unit. Turns out my unit and many others were broken into on June 30th, 2020 and no one bothered to call to inform me of the incident. Upon review of the damage I found that ANY public storage unit can easily be broken into from the outside as the door frames are simple sheet metal and not attached to any studs. The women assisting me in this process ensure me that the service team had reinforced the unit and it could not happen again but when I pointed out that all the did was add two screws to the bottom track and this would do nothing to prevent pending on the clasps she was speechless. I even went to far to show her the I was able to bend the door frame metal by hand since it was not attached to a vertical stud. I will be relocating my belongings and will not be entrusting them with Public Storage again.

I would like to give 10 stars for my recent experience at Public Storage because of what Fred did for us this week. My late grandmother had a storage unit here, and we came up from California to move everything out of the unit. We were shocked to find a padlock on the unit, which is apparently protocol for if someone passes away! We were panicked because her marble urn was in the locked unit, funeral scheduled for the next day, and we could not access the space! Luckily Fred was there to save the day. He stayed calm and kindly helped us get all the proper documents to his district manager at lightning speed! They were able to open up the unit within 30 minutes, and we were able to go forward with our funeral and moving plans as scheduled. Fred was so friendly and uplifting- I felt that his attitude and diligence really helped us to have a great experience instead of having a disaster.

Fred at public storage unit helped us tremendously. He helped us with our grandmothers unit. He should get a raise! He is reliable, kind, and positive.

Fred was a super help, we had to empty a deceased family members unit and he got expedited help for us. 5 stars for him. Wish the public storage allowed entry 24/7 (gates close permanently every night at 9 pm) Clean and well maintained place

Got locked out of my OWN storage unit because the employee who created my Public Storage account when I first got a unit PUT THE WRONG NAME INTO THE COMPUTER! So they wanted me to bring in ID for an imaginary person which is obviously impossible. It took me three months and tons of stress to get back into my unit. I desperately wish I had the money to move my belongings to a different storage unit but I can’t.

Lexi was helpful and informative. Easy signing up and the facility seems safe and very clean. Thanks

Upon experiencing the death of a loved one, we were met with an even harder time getting the stuff of our loved one. The unit had just not been paid as our loved one had just passed away right after it was due. Instead of us being able to get his stuff since he was truck driver and we’re from out of town, we had to relive getting all the addresses and calling his job in order to prove his death. We will never rent from here again.

My brother pass very recently. Already have so much to do. Went there with his best friend (emergency contact and authorized user keys in hand with ID) and they would not let us obtain the items. Lexi has no heart and I do not encourage anyone do business here. There are so many other places to store your belongings. I just want the diplomas and personal items out of there. I have to already go coast to coast and time is important. I do not have time for games and to make trips back and forth. If you want to store your items steer clear of this place. They are only in it for the money.

Lexi called me within an hour of my online reservation and we scheduled a 1:1 later that same morning. She was ready for me when I showed up 5 minutes early. She showed me the unit and had explained everything I needed to know on the way up and back, both clearly and concisely, but most importantly upbeat, professional, and friendly. This location feels safe, secure, and well designed. I will recommend Public Storage to everyone. From beginning to end, the entire process took maybe 25 minutes. Lexi is very organized and the process with COVID-19 is seamless. Thank You Lex !!!

Knowledgeable staff and their helpful also

Wanted to say I had the best experience renting at the Barbur Blvd Public Storage. Randi was so helpful and made the experience a breeze. Thank you Randi!

Lexi was extremely helpful, prompt, and professional. Public Storage is very lucky to have her running things here. The whole process was smooth and modern, with easy access to accounts and profiles online, as well as reasonable terms and conditions. The rates were also very competitive for the area.

back by 5:20" sign on the door. Person on duty then goes far over that and does not even acknowledge the person obviously waiting.

Lexi was really helpful w/ check in process. Also, very secure, climate controlled and convenient property.

Great Service

Like to give you more stars but not until I get a unit.

Overall, a good experience. I like that I could do most paperwork on line and had to spend less time at the facility. I even got a reserved time to come in. Unfortunately, another customer was late, so I had to wait for staff to finish with them (not the staff's fault !). Fred and Lexi were very helpful. Disappointed that I couldn't use my own lock and had to buy theirs ($20). Also frustrating that they practically insist on selling you their insurance. I suggest talking with your own insurance company before renting. Insurance is a good idea and they require you to have some coverage, but you should check with your own agent so you can reassure then you don't need theirs (extra $20 a month). Nice clean, secure facility. Much cheaper to rent online , so reserve on website before you go to location

Public storage needs to be avoided at all costs. They will raise your rates almost monthly to the point it is absolutely ridiculous. I cant even begin to explain the issues. Rats everywhere. Garbage. Trash. STAY AWAY AT ALL COSTS

The alarm for this place has been going off for HOURS now!!! Every five minutes the alarm blares through the neighborhood and it’s 10:30 at night! This is absolutely unacceptable. What’s the point of having an alarm if no one responds to it?!? Don’t punish the neighbors because you’re too cheap to have decent security.

I recently rented two storage spaces as this location. The employees are very helpful, the facility is clean, and the location feels safe. Information provided has been accurate and explanations clear.

Easy to set up the rental agreement, plenty of storage options, and easy to close out when we were done with the space. Clean location, helpful staff.

Desi was helpful and friendly, I'm glad to have something close by, win-win.

I was today at the public storage on Barbur street is nothing that they advertise , I have payed my first month on 15 July for one month of service, and on first of August they changed me again on the top of that they charge you for a key ( special locks) plus insurance on the secured place of 11 dollars a have a nice day and welcome

Kim was and is amazing and it's unbelievable how one person can get everything done like she does and not complain and keeps a wonderful smile on her face.

Good staff I think her name was Terry she was so nice

My brother's sudden death left us with an urgent need to find temporary storage for his belongings. Through over 3 months of regular visits to sort through everything, all the staff at this facility were unfailingly sensitive and helpful. Lexi and Deanna have been standouts on this awesome team, for all of whom I give a big thumbs-up!

Staff and friendly and facility is clean but the elevators are set to the most annoying, inconvenient timing. They never stay open enough to maneuver a heavy loaded cart and frequently shut on me before I can get close to inside. Makes moving large loads even more burdensome.

Great customer service

They up the rent by $50, every 3 months. After the 3rd increase I asked “did everyone’s rent go up” He said, “ya everyone that rented a unit at the same time you did” “Wait what?!” So I’m paying $200 more a month, a year after I signed that lease? Really.

Terry was a great help getting my locker in order.

Place is nice, and Terry is awesome to deal with

We were assisted by Terry today and she was so great about everything, the whole thing only took 20min. Thanks Terry!

Very clean and well maintained. I love that they have carts available to use too.

Terry was great. She got us in, was very knowledgable about her job and made us feel welcome. We appreciated it!

Very impressed with the property and particularly the excellent, professional service provided by Lexi. Her service and thorough explanation of everything involved was the primary determinant in my decision to rent here. The facility also has better ingress / egress than similar locations nearby,

Terry was wonderful! So helpful and kind

Kelly gave us the best customer service that a renter could have ask for! Thank you Kelly! You rock!

Came here to help a friend move in the other day and the ladies in the office gave Excellent service! If I ever need a locker it will definitely be at this location, I recommend this location for anyone needing Storage locker.

Terry did an excellent job in assisting us choose our unit as well as having us registered. She's very cheerful and helpful. I definitely recommend this location.

Terry was wonderful. THANK YOU TERRY!!

Terry did a great job.

Came in to buy packing materials , the woman in office was very helpful she gave me all the information and supplies i will need for my families move.I recommend this store.

i made a reservation online and five minutes later I received a call from Lexi, the manager at this facility to let me know that she had the storage space I wanted ready for me to rent. I made an appointment for the following day with Lexi to see the storage facility. Lexi was extremely eficient and pleasent, she answered all my questions and 15 minutes after completing the paperwork, I was able to start storing my belongings in the space I rented.

Neva was a great help to us today! She is always smiling and answers all our questions!

Lexi who greeted us and handled signing us up was terrific! She informed us in detail of what to expect and what needed to be done in preparation for our goods to be stored.

After having a different company down the street put a unit on hold for us, we just dropped in to compare prices and availability at public storage. I can't tell you how happy we are that we did, not only did they have the exact size space we were looking for, but at a much better price, cleaner, brighter and just as secure as the other place.. Lexi made the process easy and pleasant, it's nice to deal with someone who knows the business and takes the time to accommodate. We strolled in ten minutes before they closed and Lexi was happy to show the space and check us in non the less (thank you). We definitely feel we made the right choice 😊 highly recommended...

Public Storage has always treated me great! Kim was amazing!!!

Great public storage and very helpful staff

Neva extended an exceptional assistance, professional attitude, answered all question

Des gred

This site is clean, dry and safe. It is well run and the office staff is a can do bunch that will help when you need it.

Kim was very helpful. Excellent customer service.

Lexi and Kim Give great customer service. I have been here for quite a while now, they've really helped me out when I have any kind of issues.

After I made a reservation online, I was promptly called to set up an appointment for the following day. The woman I met with was extremely helpful and knowledgeable and check-in went smoothly. However, there are a lot of fees they don't mention up front. They tell you about the check-in of of $25 but they don't tell you you also have to buy a special rounded lock ($20) for the unit, normal locks won''t work, and you have to buy an insurance plan, the cheapest is $11 a month. It would be nice to know that beforehand, or to have a cheaper plan since the $11 covers thousands of dollars of property which isn't needed in my case. Other than that, it's a nice clean facility with rolling carts to move your boxes from your car to your unit. And they have boxes you can buy on site. You also receive your own code so people can't go to your floor unless they have a code for it.

I needed a storage unit in a hurry and reserved one online. Lexi called me shortly after that and I was there 10 minutes later with to meet her for my new storage unit. Very good facility and top notch staff. Thank you

Fred was friendly and very helpful!

I used this facility for the last year and was VERY pleased with the staff, cleanliness, lighting and access via Hwy 217.

I’ve had a positive experience the two times that I’ve been there. Lexi has helped me both times and she is always pleasant and helpful. There was also an unpleasant customer ahead of me last time I went and Lexi did a great job delivering great customer service and doing the best that she could to answer his questions. I’m really happy with this location and I think it will fit my needs perfectly.

Kim was so helpful and has answers to all my questions. Great staff

Very clean, fancy facility. Half of it is brand new. Sandra is super kind and thorough. Quick and easy application/getting the keys. The downside is there is a minimum $11/month addition for mandatory insurance which would be great to be able to opt out of...And the fact that there is only one kind of lock you can have there. If you don't have it, you must buy it from them. Moved to a new facility because of switching jobs and realized how much PS nickel and dimes you.

I came in to office to change my email for the invoicing on our business account.Tiffanee was fantastic she was able to get info changed quickly and efficiently .

Awesome customer service

The people in the office were very helpful in finding me a unit and moving my reservation from another location. Got exactly what I needed.

The facility and staff have greatly improved over the past couple years. A+ on security, friendly on-site customer service, competitive rates and convenient location near Tigard.

They bumped my monthly fee by $20. But the main downside to public storage is a no pro-rated refund. If you pay for the month and have to move out the first week they won’t refund you any of the unused days.

Good: 1. Location is excellent 2. facility clean and well maintained, 3. manager (Lexi) clear knowledgeable, easy to work with 4. Lots of materials available to help with moving. Bad: There is no air-conditioning at the facility despite certain units being advertised as "climate-controlled". This phrase only means that it is heated in the winter.

I LOVE lexie. She is awesome and seems to be the only one doing her job here. Shes great and is super helpful.

Storage facilities can be a hassle, but this location is easy accessible and clean. I had an issue and Lexi the manager was very polite,patient and she resolved the issue quickly. I appreciate your help Lexi very much and thank you for making things simple and being so helpful.

Super helpful staff!

Kim provided great service

Great service!

I always felt safe when I went to this facility. The employees were always nice and very helpful. It is well lit and clean. I highly recommend this Public Storage.

Clean, new, office staff was very knowledgeable in getting me the right items we will need to move oversees , I recommend this Public Storage for packing supplies.

Very nice heated, well lit, indoor storage.

Friendly ladies at the front desk

DO NOT RENT HERE. THEY ARE FREQUENTLY BROKEN INTO. They have absolutely no form of security here. Our unit was broken into on a Saturday morning and we were not notified until Tuesday afternoon. The management gave zero regard to our issue, never apologized, never did anything to help make the situation better.

From the first online contact through a check-up call, the service I have received has been excellent. Tiffanee has been my primary contact, although everyone I have dealt with has been great. It's clean, well organized, and plenty of carts to move things back and forth, at least at the times of day I have been there. I wish the elevators were a little faster, but with only three floors, it hasn't been a problem. Overall, excellent.

The staff are very helpful and courteous. The facility is always neat and clean. There was a shortage of carts for a while until it was discovered a customer was hording 2 carts in his storage locker. I recommend the facility

This place is ridiculous they make you set up an appointment saying that they want to make sure someone is there but then when you show up for your appointment all the doors are locked and no one is there

Nothing but good friendly people all around.

Tiffanee was very helpful! Great storage place and great customer service!

This is our third unit within the last year. Each experience has been professional. The spaces are indoors and protected. Access is great.

I went in to this location looking to get information on renting a storage unit Tiffane was very helpful she went over the packing supplies that I will need along with the size of locker I will need to rent.

Lexi and Tiffany were so helpful in finding me a place to store, and helping me with finding the right products to protect my belongings. I love how clean this facility is too.

Great staff

Stacie was very helpful and efficient.

Nice place. Nice people.

Manager Stacie was awesome to work with, very clean, secure property, much nicer than other storage facilities I've dealth with.

In early 2015, I needed to clear out as much of my household goods as possible before holding an estate sale and selling my house. When I visited this Public Storage facility, I was amazed at how clean, fresh, and bright the interior was and how secure the units were inside the building. Throughout the 20 months I retained my unit, I continued to be impressed with the facility and the helpful staff.

I came in yesterday to rent a unit and was in a hurry to get this done Stacie and Felicia did a fabulous job gettin me in and out of the office in a hurry. The customer service i received was outstanding.

Tiffany and Oscar worked together to get my paperwork done quickly. The facility is nice, new and clean.

The manager onsite is an incredibly amazing woman who is very understanding and compassionate

Public storage is just an awful company this we all know.

Thank you so much! Stacie was a huge help. She got me all set up and going on some extra space to keep the stuff my girlfriend was tired of seeing clutter up the house. What a rockstar!

At first I was disappointed because the be back by sign was up, and I had a question that needed to be answered. Since I was here though I decided to go grab a few things out of my locker. While at my locker, Tiffany came walking by with her broom and dustpan. I was able to get my question answered, and like that she takes pride in her job and is keeping the property clean, safe and secure.

Came in looking for packing supplies Tiffanee and Robin we're at great help,they got me loaded up with mattress covers, a couch cover,boxes for a great price.

Clean and Dry location with a very large covered car port to shelter during the rain seasons.

Sandra was great at resolving my problem and I ended up spending less in the long run.

I was sent here from up the road.thank goodness because Sandra saved the day. Not to put down another location but hands down an exceptional experience when compared to the employees working elsewhere.

Nicest, cleanest storage facility I ever been to. Staff is very helpful and the location is great for access to I-5.

Great customer service , knowledgeable and very helpful thanks to Amanda really appreciated her extra efforts thanks again.

Sandra there is the best. She made my experience there wonderful. Over all an amazing storage

The upgrades at this place are very nice.

What I like about this storage is cleanliness, privacy, adequate space to move around and do my thing of bringing things in and taking things out. Personnel at this facility have always been very helpful and answer all my questions courteously and to my satisfaction. I feel safe when I am there alone.

Great quick and speedy customer service! Sandra was very knowlagable and helpful.

Very safe and secure location. This location has lots of units with lots of moving carts. This is a nice and fun place to work. Thank you yousef for the review and thank you for choosing Public Storage.

This facility is clean, friendly, and very easy to find. Friendly staff, specifically Kim and Elizabeth, who made storing all my belongings easy! Definitely recommend.

Came in to buy some moving supplies and Sandra and Amanda were the best. They answered all of my questions and helped me get the supplies I needed.

Great experience!

Customer service is very important to our family and we don't give a five star rating easily. The folks at barber public storage are simply amazing. I would give them five stars every day of the week. They are helpful and polite intelligent and kind. The facility is great as well. Very clean and well-kept. It is actually the best storage place that I have experienced and I have used multiple ones over the years. Big thanks especially to Sandra and Alan who go above and beyond to make sure that their customers needs and expectations are met and exceeded!!!

Thanks Sandra is Great I was very Happy!

It took us a while to make the move into secondary storage but we are so glad we did, and don't think it could have possibly gone any smoother. Amanda at this location was great, taking us around the property and answering questions. She didn't make us feel like a bother at all while we were comparing different sized spaces and we didn't feel any pressure when we wanted to leave and "sleep on it". We came back within 3 days and started moving things in same-day. The facilities are clean and feel safe (needing an access code to get in AND to get out). I would definitely recommend this location.

Modern facility - great customer service - Sandra is great Chip

Rent doesn't get pro rated so make sure that you use your full month or they will keep your money

We've been renting here for a few months. Its very convenient and clean. Thanks.

Thanks Sandra, we now see eye to eye.

Sandra is very professional and helped me determine the measurements of the unit and find the best deal available based on my circumstances.

Sandra & Amanda were absolutely amazing in helping us choose the correct storage unit! They were very helpful in every aspect and answered every question that we had. I would recommend this location to anyone looking for storage space! Thanks again ladies! Sheryl & Elizabeth

Sandra and Joe are AMAZING! They were so great!

Sandra was great when I went into this location, she answered all of my questions and everything was super easy to set up! Fantastic customer service, I couldn't be happier

Well I didn't love it, (something I had to do) but it was a very clean location and professional experience. Sandra was the person that helped me out. She was clear and concise, and did an excellent job showing me the available unit that I eventually rented. Sandra had me signed up and out of there in a very short time. Her demeanor tells me that I made the right decision in renting a storage space from this company and this location in general. Thanks! Jeff H.

I liked this public storage. It is clean, well organized, well lit, and the customer service is very good. Sandra was very helpful in answering all my questions and very knowledgeable. I would highly recommend this place to all of my friends and family just because of the friendly customer service I have received at this storage unit.

I am a public storage customer at a Loa Angeles location, and I needed to send some forms down to LA and Sandra (the property manager) was super helpful. If she is this nice and helpful to me and I'm not even her customer I bet your experience will be very pleasant when you store your stuff here! Awesome experience, thank you Sandra!

This is a state-of-the-art storage facility designed for maximum security. I wouldn't store my precious belongings at any other self-storage facility in the Portland Metro area. Responsibly managed by property manager Sandra, I know I have nothing to worry about when storing my possessions here. No mold or moisture concerns here with the majority of units being interior access with heaters. It's worth every penny to know your belongings will be kept dry and protected with the utmost security. Also, kudos to assistant manager Nick for the facility tour and professional demeanor throughout the rental process. Top notch! Thank you!