Public Storage Self-Storage Units at 8437 SW Barbur Blvd, Portland, OR

the lady w the purple hair has cool vibe, very helpful.

Would recommend you store anywhere but here. They raised our rates several times in a short span, so in total it was an obscene increase. Mediocre units and location (old elevators, no handcarts, rickety doors) definitely not worth the price. Poor customer service. Property manager assumed that we had vacated the unit and closed our account without actually getting confirmation that we were done.

Came back to rent for the summer break. This place is clean & secure & Tess was great to work with!!

This place is great!!!! Getting into the unit was a breeze, everything was set up and ready to go. The staff is very friendly and accommodating, Tess in particular made the experience absolutely wonderful.

Will is the manager, and the only person on the staff who answers phone calls and gives advice. He has even come to check out my present storage unit and show some others. Very pleasant and a credit to Public Storage in Portland.

We have been at this property for a few years. Thank goodness they hired William! He is the ONLY representative that has responded to phone calls and been helpful always. Keep up the great work Will!

DON'T USE! These guys will lurer you in with initial bargains and then they will raise the rent every year! This April they will be "Adjusting (their) pricing..." by jacking up my rent $20.00. It's gone from $38 to $78 in two and a half years! They figure once you've put your stuff there, they've got you. There's a reason they only have at most 3 stars for their locations on Yelp: 1. Everything is automated from customer service, taking your money, accessing your unit. So, they have very little overhead. 2. There is Never any human there to provide answers or assistance. 3. You can rarely find a cart without walking around the entire facility (and even then you may not). 4. Expect a rent increase Every Year, and not just a few dollars! It's ludicrous! I'll be moving out this April.

Fred was great!

Will is phenomenal! He has helped me make what could have been a costly and stressful situation and absolute breeze! He deserves all accolades and bonuses available!

!!BEWARE!! Terrible place to store anything you value. No security. My unit got broken into recently. I requested pictures to determine what was taken and reuested access for a family member since I am out of state. Three times they have promised they will assist me. It's been months now and I've received nothing. My only choice now is to fly back to visit the site and hire a lawyer. Pathetic it has to come to this.

It took a while to get checked in and fill out all the paperwork. But Barbara was very helpful and offered excellent customer service!

Such a frustrating waste of time! Came in a few months ago to rent a small storage space signed up for the “ Pay One Dollar 1st month promotion” we were told it will be around 35-40 2nd month and going forward however that was definitely not the case 2nd month we were asked to pay around 75 which we paid reluctantly then 3rd month we were asked to pay 89 and that is when I lost it! Called C.S they advised us that we were never put on a promotion and our rate selected by the previous property manager was 54 per month! Mind you this was for the smallest 5x5 unit! What Erk’s me the most is this was my senior mothers unit crazy how they must take advantage of other seniors as well. I called back and one more time trying to find a solution and I was told that they were going to escalate our situation ,even the rep on the phone call admitted that he felt something was not right and he could not believe why we were not given the promo to begin with. However we never got a call from upper management or anyone. We still have no resolution it’s been over 3 months . Do yourself a favor Avoid this location at all cost lots don’t fall for the fake reviews. It seems like it’s only a good deal if you get in/out within first month anything longer is how they completely screw you over. We will not pay them and will take this as far up as it needs to go. Such a frustrating waste of time! They just lost a life long customer.

I recently "tried" to book an appointment with the property manager at 8437 SW Barbur Blvd. In Portland,Oregon. My initial appointment was on September 21, 2023 but was unable to make that appointment. I called back and set the apptmont for the same time (3:30pm) for the folling day. I showed up but the PM didn't. Didn't call back either after I left several messages. They say "your business is important to us". Obviously not. Terrible customer service and even worse customer service from the PM. Attention: PM you only have to work from 1-6pm it would have been nice if you returned my ca. Maybe Property management isn't your strongest skill. Jeff Glowacki

Barbara made the entire process clear, quick and easy.

Professional look and feel for sure, and Sasha at the front desk was super duper helpful. Looking forward to using this place in the near future when the need arises.

Super simple to set up. The business is clean and the manager was very friendly and helpful.

Such great customer service at this location. Lexi was at 10. I needed some help with moving supplies. Lexi answered all my questions and only sold me what I needed. Excellent service!

Lexi and Barbara assisted me with my unit and were fantastic. Fast and efficient service, thank you very much :)

I had an appointment for a unit. I showed up and the door is locked. Nobody’s in the office. It’s 3:15pm and it’s 44 degrees outside. I’ve been waiting for 30 minutes. Wish I could speak about the service but there is none.

Worst place on earth the management is super authoritarian and has no love for people in hard situations

Lexi made it so simple I felt so relaxed and felt safe using this place. Thank you!

I chose this location for location and appeared to be very secure with the entry and exit gates requiring a code to access and log entries. I had a large exterior unit storing all my contents for about 15 months. The place went downhill as the grounds were never cleaned with a leaf blower or a human walking around to pick up for a year. Leaves, cobwebs and trash built up making it nasty when accessing unit with wind blowing debris inside my contents. Fall of 22 they finally cleaned and painted I believe with new management taking over. Unfortunately, soon after my unit and I believe other were broken into. I incurred several thousand $$$ loss. Police report was filed. The revolving management thereafter never answered their phones, returned calls and refused to assist me with information in their supposed investigation after reviewing of their videos or access logs. My insurance company advised to move my contents which I did recently. Upon vacating, we noticed the roof had insulation holes and debris was on the ground. I noticed contents had moisture while unpacking. Clearly this place has the worst maintenance and security and just interested in collecting your monthly rent. ADVICE! FIND ANOTHER STORAGE COMPANY THAT IS REPUTABLE.