Public Storage Self-Storage Units at 3701 SE International Way, Milwaukie, OR

Just what I was expecting for a storage place.

Very professional and thorough

Always easy to deal with. Great service

Michelle is awesome. My visit was very pleasant.

Couldn't get in needed some help and Michelle was very kind and helpful

Very helpful and very patient

Michelle is so awesome

Very efficient

Michelle was the best super helpful for my old man. Thanks again

Thank you Michelle for going above and beyond. Your help was instrumental on getting our issues resolved timely and accurately. Top notch customer service from outstanding employees like Michelle.

Michelle was Great Best Customer Service Experience 5 Star 🌟 🌟 🌟 🌟 🌟

Michelle was very knowledgeable and helpful. Great experience!

If you decide public storage ask for Michelle she is amazing and follow thru with what she says she will do for you.

Michelle was very polite and got me checked in quickly, certainly was a pleasant experience 😊

If you decide to use Public Storage, ask for Michelle, she is amazing. She follows through with what she said she’s gonna do for you. Greatly appreciate it!

Friendly and Michelle who works there is the best!!! Her customer service is out of this world

DO NOT store your belongings here. My locker was broken into TWICE in two months. The second time they cleared out everything. Someone has codes to get in and there are no cameras on the indoor lockers. Needless to say I terminated my business here as I now have NOTHING LEFT TO STORE! EDIT: THIS JUST GOT WORSE! I found that virtually everything was stolen on the first of the month. Took remaining items out today (the 2nd). They are going to charge me for the entire month because I didn't "vacate" by the first. I informed them that someone vacated for me. They simply didn't care. They have a terrible security issue and don't care about your belongings. You might as well leave your stuff on the side of 224 before renting here! EDIT: As you can see below, a robot just apologized. Neat. That's actually more than I got from the actual human at this location.

Michelle at the International Way location was so helpful and friendly when I was having trouble accessing my storage unit. She not only helped to solve my problem, she went with me to my unit to and to the main gate to make sure I was able to get where I needed to go. Much appreciated Michelle!

This is the reason why I am leaving a 3 start rating here for this location: A representative here called me asking when/ if I was going to be vacating my storage unit, because I had to take my credit card off of auto-pay due my account being compromised and having yet to receive my new credit card in the mail. It would not have been so off putting had she not made it seem as though I would need to leave had I not turned on my auto-pay. This method of payment is not necessary for my use of the unit, nor was it a requirement in my contract when I initially signed up. I would appreciate it if I were not asked when I am going to vacate my unit whenever I am needing to update my payment method. This type of behavior does not make people feel like valued customers.

Michelle was amazing. Great service, happy to be a customer here.

Michelle provided great service and explained things well.

This locations drains are plugged so make sure to get a unit high in elevation

Way cool verry helpfully thank you

Michelle at International Way was super helpful! Thank you!

Lady was really nice and helpful

Michelle who manages the property brought such great hospitality and was so understanding with my situation. I recommend going to her and this location. I couldn’t have been anymore happier. Thank you public storage and MICHELLE.

Michelle was super helpful when I was having issues getting into my storage, she was able to meet up with me and get me in super fast!! Really appreciate her and her hard work

I appreciated that Michelle made the time to help me find the best storage shed for my needs. She was great to work with!

Property looks very clean and well kept.

Great location, great customer service, safe and secure, so glad I found this place!

There’s not someone in the office all the time.

Amazing customer service! They really went above and beyond!! Thank you!

For disabled people it is hard to get in to get their stuff half the time the code don't work or the door won't open going to leave Public Storage

I have experienced a lot of frustration and dysfunction at this location . They don’t follow up or return messages, the app isn’t working, it was a bit of bait and switch to move in since they require a lock fee even though website said you can waive it with own lock, no accountability, they aren’t staffed during office hours, won’t take my credit card for payment or solve issue/return call as they said, nothing resolved after several drives to office and phone calls/messages. I’ll find another storage, I don’t have this much time to deal with dysfunction and their late fee this month is their own fault, I’ve been offering payment… I can’t recommend them at all. Also I witnessed them deal with a theft/break in in a total nonchalant manner and was told it’s common. The other tenant was visibly frustrated by the dysfunction as well.

Extremely helpful customer service!

Sunny was amazing, very cheerful and knowledgeable.. all and all amazing experience.

Sunny was very helpful and friendly. I wish they had better camera coverage though.

The young lady that helped me was super. She was fast and knowledgeable. Thanks Sunny

Until further notice this is NOT a safe location to store anything at. Milwaukie PD states they've received at least 16 reports of theft in the last 4 months. There are zero cameras on many of the external entrances. My unit was broken into twice, the first time they stole a few valuable items, the second time they replaced the locks, removed all my stuff, and filled it with items from other units. I was contacted by another victim after he found a box with my name and address on it and he was able to track me down. If you have items in this location absolutely relocate them ASAP.

I would give this place 0 stars if I could. They locked my unit with no warning after never missing a payment or even paying late , it took over a week to get ahold of someone because their office has no office hours. Turned out the decided My lock was “damaged” (it was not) and without telling me CUT THE LOCK I PAID FOR AND INSTALLED THEIR OWN LEAVING ME NO ACCESS TO MY ITEMS!!! After paying over 100$ a month on time every month for them to take such liberty over my belongings is unacceptable.

This public storage is clean and staff is courteous.

Update: WE WERE ROBBED. SO WERE A LOT OF OTHER UNITS. We were here less than a month (indoor unit with controlled access door) and someone took the sliding gate off its hinges without touching the lock and emptied our unit of everything even slightly valuable. And a whole bunch of irreplaceable sentimental stuff with absolutely no resale value whatsoever. They trashed everything they left in there. It took us 5 full car loads to move in, and 1.5 to move out. The damage done to our unit was visible on many other units, the owners probably just haven't discovered it yet. The manager informed us (after the fact) that this was a common occurrence, kinda wish I known that before I trusted them with my most meaningful possessions. ----------- Cammi was wonderful in helping us get set up with an indoor storage unit, so grateful to have our stuff stored safe and sound! Definitely come here if you need to store your stuff.

Cammie was super friendly the process was easy and got the best deal for a storage unit when I needed it

Front desk lady was super helpful and nice

In and out

When I signed up I was promised no surprise jumps in my monthly rate, and a couple of months later that's exactly what happened to the tune of double. Dishonest business practices means I'm taking my business somewhere else. FYI what you are quoted online is not what you will be paying. You have to pay them for a lock on your unit and cannot bring your own, plus a few other assorted fees. Tack on another $40-50 bucks to your startup fee and expect your monthly rent to double within 3-4 months. Edit: Management is well aware of your ripoff rate jumps and hidden fees, they're the people running this scam. Your fake attempt at saving face just made me more committed to turning people away from you. Everyone note how they gave this response but did NOTHING to contact me or make it right.

Had a problem with some water damage with the storage unit that ive had for a few months, most likely from the heavy rain we just had and Aleta was super helpful and got me another unit close by.. she even gave me a few boxes and a tarp for the new unit and some did other things to help me out. She was very sweet and i appreciate all that she did today. Thank you Aleta!!! You're awesome!!!

This is a good place to store things for cheap and a very safe place to keep everything. I've always used this company when I need space. They are very friendly too!

Safe secure storage. The lady at the front desk is very nice and courteous.

Diane was super helpful and made everything so easy and convenient. Best customer service you could ask for!

Amazing!!! Diane has helped us since day one in setting up our first business unit and has been our go to ever since. Her customer support skills and ability to quickly, accurately and efficiently navigate the systems and get us set up has made for the most pleasant experience time and time again. We will be calling Diane for any and all storage unit needs going forward!

I had a really nice experience checking into my storage unit. Aleta made it quick and smooth. Exceptionally customer service. AAA+ Thank you!

They closed the the facility with 2 weeks notice. Had to be out before end of the month. Wouldnt give a rebate on unused time either.

Aleta the manager was very helpful and knowledgeable with helping me secure a new storage unit.

Do not trust them! Disappointing to be told this month that I must vacate my unit because the facility is having an issue with "renovations". They send "do not reply" emails saying all units affected must be vacated by the end of February but they don't return my calls. I live in Alaska. You expect me to fly down and move my things to another unit because you made a mistake?

Terrible expertise renting from here. I was exposed to covid-19 and was quarantined a few times because of people in my household working in the medical field and family member got it. I let public storage know this when I called the number that send you to a customer service rep and they told me they would work with me. When I was finally able to pay I found out they sold my unit. My unit had all my baby's clothing in it, All my kids handprints, Foot prints Pictures and all. I called and the lady at the front desk told me to call her boss in Cali. I called the boss in cali and never got a call back. I tried to find out who bough my unit or how I'd get stuff back and she refused to give me this info. I don't know how these people get away with stealing your items when you got Covid, Been exposed to it and have a family member in the the hospital with covid but they stole my stuff. Thanks a lot public storage

This place still has staff onsite. They were even staffed before the holiday. We need to downsize our storage and they had a smaller one just down the corridor.

Excellent employee...will rent again.

My unit was broken into with the lock drilled, the handle bent to point they could not put a temporary lock on it. When I reported the issue, the gal at the desk did not act as though it was an emergency and the fact that the lock was "un-openable" they did not need to worry. "I can see if my manager can come out today to get it off." Then later, "the manager does not feel that it is an emergency and wont be out till Monday." I pay my rent timely every month. I have not caused issues. I should be able to access my belongings when I want to. I also want to confirm nothing was taken. For a facility that is "under security camera surveillance, it just so happens that my unit is not in camera range. Re-think renting from this location. The officer responding recommended not renting from this location either due to historical robberies as well.

You can store what you need to.

Great experience working with Diana at Public Storage. Friendly, accommodating as I needed a specific size and wanted drive up availability. She was diligent in finding me the right storage and even called the other Public storage down the street to see their availability. I’m impressed with this place and happy I was able to secure a drive up outside storage unit. Thank you so much!

Super cheap!! 20$ for 5×5

I battle daily some mental health issues and have been going through a very difficult situation right now. One day the employee Diana made a comment that didn't register in my head at the time the level of compassion Diana has for she had without skipping a beat after hearing i battle agoraphobia offered to call me on my phone to discuss what i had been doing so i didn't have to be uncomfortable talking out in the open. Not many people now a days show such support for those with mental disabilities so this truly meant a lot. She doesn't realize honestly how her sense of care has greatly impacted my life more then she actually knows. This gal is a keeper Public Storage and best example of what it means to be a great customer service rep. Not sure what incentive or bonuses you guys may have for your employees but i do know Diana at 3701 se International way deserves to be recognized for truly caring about her customers. Thank you.

I set everything up online to make for a quick appointment, as I'm moving and am very busy. I'm giving public storage 3 stars due to the website not mentioning the need for insurance, and the $24 admin which results in paying much more than $1 as the ad mentions. However Crystal was awesome. She was very friendly and answered all of my questions. She even took is through the elevator so we didn't have to walk back up the hill. Crystal deserves 6 stars and a raise, so I give an overall 4 stars. She will keep me working with public storage for all of my storage needs. THank you Crystal!!!!!

Crystal was efficient, friendly and very helpful. I will keep business local at Public Storage thanks to her!

Lady was very helpful and professional. Good sized units. The required insurance was a surprise, because I called ahead for pricing and that info wasn't included. It's 15$ extra. Great special for your first month.

Wonderful staff. Went above and beyond.

Kelly Wilkinson; everyone at this Public Storage facility has gone above and beyond in their service for me. It’s always a pleasure to stop and visit with Diana, Crystal and Diane, who talk with me like the friends they’ve become. These three people have made my experience with Public Storage an enjoyable and memorable one. Thanks, Kelly.

Erin is awesome!

Diana was super nice and efficient with my time. Highly recommended this location!

Great staff, friendly and helpful! Diane welcomed me when I entered and even with a room full of customers she made each one feel welcomed and heard.

Fast and efficient process!

Very cordial, very helpful staff

Crystal...thanks for showing me around even tho you were 5 minutes from closing, you were sweet and helpful and answered my long list of questions. I will definitely be renting at this location.

What makes me frustrated is that within four months of having my unit, they increase the price of it by over 25%! Now, instead of paying 65$, I now have to pay $85. It just seems like a bait and switch. I understand that this is in their policy however, this is not a good way of doing business. I will be moving out of my unit soon!

Top notch staff and service!

My unit - along with at least eight others (!!) - got robbed in January 2018. The robbery was facilitated by the fact that the back door is routinely left open, other doors are routinely left unlocked, most of the security cameras don't work, and the alarm hadn't been set. To my knowledge, as of the time I moved out, a year after writing this review, these issues had not been fixed. Staff was apathetic at best when this happened. My rent increased twice in that year despite assurances that it would not. The rent increases were justified by the need to continue to provide excellent customer service, and a safe and secure facility for my belongings. Get bent. Addition: I get a call about once a month from Public Storage corporate asking me to remove this review. I will not.

Rude! Rude! Rude! Diana runs this place, and is absolutely unhelpful. Very disappointing experience moving into a new unit. Wasted our time, on an already stressful moving day. I can't wait to see what issues we may have in the future.

Great services and awesome staff member crystal helped me find exactly what I was looking for within the affordable price range I am currently in!

The facility is clean and secure. Employees are very accommodating and helpful. My experience with this facility has been very positive!

Great customer service and professional service. Good management. Betzy did a great job answering my questions about renting a unit. Will rent in the near future!

You to much in your home not a lot of storage this is a place to go they well help you with it call around to see what is radeable in price

I had to sink 3 accounts and was not able to online. The websites are very difficult to use. Tyler Schnidrig did it for me in under 5 minutes and my units aren't even here. Thank you Tyler, very valuable employee.

Mice/Rat infested!!! We got one of the largest units they have and moved most of our belongings into it for a couple of months while we put our house on the market. When we went back to start moving our stuff out, there is rodent dropping on literally everything! All over our couch, our furniture, all of our boxes and mattresses, everywhere possible. We are afraid to bring our stuff home. All we asked them for was to take $25 off of our $220 monthly bill one time to pay for taking the destroyed furniture to the dump. They couldn't/wouldn't even return my calls. All they did was hand me a brochure saying I had to file claim with their insurance. I do NOT recommend storing anything you care about here!

Linda made getting a storage unit,...easy. Thanks Linda.

Very good, nice people. Would definitely use again

Linda at this location was so wonderful and helpful. What great service!

Are you open at your facility on Memorial day, is the office open?

We stopped in this morning, Thursday, May 17, 2018, to view available units as we are going to be moving our items from storage in another location closer to our home. Linda, was on duty and helped us by answering all of our questions and extremely helpful in addressing our needs. This Public Storage is convenient and well taken care of as far as cleanliness, etc. I would recommend this storage place as we received exceptional help and care today!

Linda was very helpful. She got us through the paperwork quickly and on our way. Couldn't have been easier. Cost was about average but the $1 first month rent was fantastic.

Another great experience to my visit to my storage unit today. Thank you Linda for answering all the questions I had on switching units. Also thank you Linda and Diana for taking the time to answers my questions about applying to Public Storage for employment but for the positive feedback as to what a great place it is to work. I am happy to say that every time I have spoke with an employee it has always been a pleasant experience.

Fast and easy

The people are very friendly and always have a smile to great you when you walk in.

Convenient, clean - very professional and friendly staff!

ALYSSON and LINDA are AMAZING!! Thanks for the wonderful customer service and for turning my day around from terrible to GREAT!

Fast, easy, great location, Linda was wonderful help

My parents have a couple of units here. One outdoors and one climate controlled. The staff is friendly and helpful. The place is clean and secure. I wish these places would let me exit without putting in the code number, but I'm sure it's for security.

Sarah went above and beyond, she even helped me carry my boxes to my car. Very professional and friendly.

I came in to get information on a unite for a short term stay and sarah was amazing told me what i needed and what it would cost thank you

Linda and her crew is Grrreeat! Caring and helpful. Nice facility, too!

It would have been nice if they had refunded the remainder of our money since we checked out early. But they don't make it policy.

Great place to store your belongings when needed. The manager Linda is AWESOME and very helpful.

Good location, very excellent service from Linda, the onsite manager! I'm not a fan of the data-selling privacy and data security policy from the required insurance carrier (AIG/American International group), but that's a separate issue.

Linda is absolutely amazing! Shes kind, helpful, attentive and knowledgeable. I look forward to coming in to pay my bill cause I know Linda is waiting with a smile and warm conversation. The facility is clean, secure, and well maintained. Im very pleased.

Linda's awesome, she is super friendly and helpful!

Linda helped me and my roommates, making our Storage set up painless and informative. Glad I chose this place over others, the facility was clean and the climate control units have a good setup, I recommend it!

I stopped by to quickly pick up needed supplies for moving and the store was clean and had the supplies I needed. Linda was very helpful and easy to work with.

Linda was super friendly and gave us lots of information and tips. Very cool unit as it opens from both ends. !

I have rented for public storage before and I would have to say Linda was the best! She got me the unit I needed answered all my questions and explained everything perfect. Facility was clean and easy to get to. Thanks again for great service and convenience.

Linda is AMAZING! Beyond helpful and answered all my questions and concerns. She was patient with my self and 4 kids in tow and always had a smile on her face! My experience was by far the best! ☺

My five star review is based entirely on my experience onsite with Linda. Linda works very hard, the property grounds are always well maintained, her office is clean andl organized. Linda is approachable and very kind, she truly cares about her site and and her customers.. Strong work my sweet lady.. I will miss you. As for the name on the sign....watch out. For high prices. IRental increases and a gross amount of fees fees abd more.... this has no reflectiion on site employees bc staff have no control.over terms set by corp. Sign of the times. It is what it is....

Wonderful customer service from Linda at the service desk, she went above and beyond to make sure I was happy with the rental and had everything I needed. Thank you!

I'm wondering if all the five star reviews are from family and friends of the owner of this specific location? This place blows. Fees, fees everywhere. Seriously, the fees this place charges are borderline criminal. I'm immeasurably disgusted with how much they try to nickel and dime people. In fact, the only reason I'm not giving them one star is because the facilities are decently clean.

Awesome Place Great Help Selecting a storage spot. Helped with hard to open locks. Just great on working out billing from start to finish!! A +++

great deal from great people

Linda was wonderful to work with. She answered all my questions and once we were customers she provided the same help. Thank you!

Linda was very helpful in getting us into a unit that worked for us. Very pleasant and professional.

Linda was FANTASTIC! She helped guide me through the storage rental process with moving my items from MI to OR. She added positivity to this experience and her "going the extra mile" made my day!!!

Excellent customer service, Linda was great came in looking for boxes and packing material and found everything I needed thanks to Linda!

Whatever Public Storage needs to do, they should keep Linda. She was friendly and competent, with great people skills. Her demeanor made it a pleasure to handle a challenge with a payment method.

Linda is amazing she was so helpful. She made sure I was getting the best deal. She is a sweet lady and she takes time to get you exactly what you need she also explains everything well in a quick but effective way. Thankyou Linda for making our stressful move easier.. Rachelle Staehle

Linda was great, very helpful, people could learn a thing or two from her customer service.

Was a great fast experience for being a first time renter.. Linda was absolutely wonderful highly recommend

Linda was amazing! So helpful and knowledgeable about the property and location. Will definitely recommend!

Linda is amazing!! Very friendly, helpful and very customer service oriented. Thank you Linda for your help!

WOW! What a great a place to take your stuff (your wife's stuff) Very knowledgeable and thorough about taking care of my rental needs. Special thanks to Donna and Aidan. Very friendly and helpful. ...... now if I could only convince them to let me stay the night on my (wife's) couch, that I just put in that storage. Love you babe! :)

Linda was amazing, courteous and helpful while showing us a unit and explaining prices. Warm and friendly, I really enjoyed my experience at this location.

Had a great experience - it was easy to locate the size storage I needed, view the rates, and reserve the storage online. When I arrived at the location, the check-in process took all of 5 minutes. Staff was courteous and location was clean. Would recommend to others. Update: I went back to use them a second time this year, and the service was prompt and excellent as always. Linda was extremely helpful.

Linda is terrific. She gave me the full tour and helped me choose what I needed.

Nice employee's Linda was great help!

The service we received by Linda was excellent. She was patient, efficient and willing to serve. The facilities look clean and dry.

Linda was very helpful and provided all the info I needed to get started on my storage space. Thank you! - Erik Roth

What's not to like? Very helpful bunch of girls that work here, clean grounds and prices that were about the same as others that I looked into. I really appreciate that it's right off the highway, so easy in, easy out on moving day!

Deanna Trump was very helpful with our questions and concerns. Property #08528

This facility is clean and neat. The manager, Linda, knows the business inside and out! She was able to show us a couple of different garages and we picked the one that fit our budget best. She made the whole process very easy.

I talked with Linda May 25 and she was friendly, helpful and informed. She ran through all the options. As I explained my needs, she responded with choices, and I picked the one best suited for me. Her patience and information made it an enjoyable experience. She even placed a phone call to another facility and was able to get me a unit there. Thanks very much!

They only had a few spots available, but fortunately one was the correct size for us. The woman that helped us was really nice and she helped us with packing materials for some of our fragile china. Very good experience.

Linda provided competent, professional service in renting me a storage unit. She was very informative and very helpful in finding ways to accommodate my unique situation and needs. I am very pleased with Public Storage and I will gladly use this company for any future storage needs.

Linda was efficient and friendly , a great experience !

Linda was extremely helpful and knowledgeable, she answered all my questions. She was very nice and very patient with all my questions.

competent and helpful.

Linda was a great person to work with. She is knowledgeable, efficient and caring. Our experience was great.

Kayla is wonderful! Great place to store your belongings. Very helpful and professional.

Kayla and Natalie were both wonderful while my husband and I rented here. They made sure we had everything we needed and checked with us regularly to see how we were doing. If I ever need storage in the future this will be my first stop!

All storage places are pretty much the same, the only difference is the people that work there. Natalie was very polite and helpful. That's why I would recommend to other customers.

I love coming here, even if it's just to make a payment or buy some tape, because they're so nice! Kayla is always upbeat and great to the customers.

I've had a wonderful experience with Tracy at Public Storage. She was super helpful with finding me a storage unit that I needed last minute for a move. I will definitely rent from them again :)

Jason and the team are true professionals! This is an awesome place to store.

I found Jason to be a very good young man to work with. He answered all my questions and was very patient with me because I needed him to explain things in detail. I wish all employees I deal with would be a good as he was.

Helpful people and they have lots of boxes and packing stuff.

Wow what a great manager today, she made it a joy and a pleasure to ask my silly storage questions. Thank you so much

Very friendly goes out of his way to help

Staff is friendly, facilities are clean, what else could you ask for?

Nicole was super helpful! Stopped in just to ask if they had any units at this location and even though they didnt have what we were looking for nicole went out of her way to check every property in are area for a unit we were looking for in are price range.

Nicole is really friendly and the service was great. She was very nice and professional

Very friendly and informative. I expected to pay more but was informed of a deal that came about that day. Showed me how everything worked.

Jason was a real professional when dealing with me and he made me feel important and not just a number. I will certainly refer any of my friends to this facility if they are in need of storage. Jason is a viable asset to your organization.

Great price for indoor unit. Tiffany was very helpful in expediting the paperwork process. She is informative and courteous. Remember that when cancelling the lease, do it before the 6th of each month otherwise you will be charged for the whole month.

Clean facility close to home. Jason and Tiffany are great and always helpful. Only complaint is lighting in parking lot near the access door for the internal units is not working. Other than the safety issue, it also makes it extremely difficult to use the keypad to enter in the dark. Hope it's not a budget issue, cuz I pay my bill on time....

I can’t say enough about the staff here. They have all been great! Abby and Jason are always a pleasure to work with. Jason even worked with me so I could get a semi to deliver right to my unit. I would highly recommend this location. They couldn’t have made my difficult situation any easier. A big Thank You! To Abby and Jason!!!

I just wanted to say kudos to Public Storage for having an awesome employee by the name of Abby. She was busy but acknowledged us immediately. Friendly, outgoing, and knew her stuff! She personally walked us to our storage unit to make sure our car would fit and made us feel welcome.

Abby from Public Storage Milwaukie made our experience easy, convenient, and nearly effortless. We had to move in a 13 foot ABF trailer to load-in our stuff and even that was no problem for them! I would recommend this location to anyone in PDX needing short-term storage. I can't give it 6-stars, so I guess 5-stars will do. Thank you Abby and Jason!