Public Storage Self-Storage Units at 19350 SW Shaw Street, Aloha, OR

Your people are awesome!! I was quoted a space wit a drive up when I got there it was on a narrow uneven walk way. I had to go to different location and pay more. Was this a lost leader scam?

Paula made rent by phone an easy process she was super kind and did everything quick. Go to Paula for all your storage need.

Many thanks to Logan for excellent customer service in booking my storage unit. He was patient and answered all of my questions. Even though Public Storage is a large company, Logan and family run this storage site with small-business care. Logan advised me on the best size for my storage and even found a special to save money on my rental. Thank you, Logan, and Public Storage. My rental space is exactly what I need and the process was seamless. Highly recommend.

The Aloha, Oregon -Shaw Street location is just the nicest place to rent a unit from. Our representative, a Gentleman by the name of Logan was just super friendly and made the remote process of renting a unit, easy and without complications. It is a Blessing to find people who care about customer service and who go out of their way to make life easier! Thank you Logan! You Rock!! Kelly

Mike was awesome. Totally helpful and made the rental process super easy. Would highly recommended.b

Mike was awesome to work with and had awesome customer service.

Mike Martinez is the best. He was very helpful and honest. I highly recommend Mike and Public Storage. Great rates and excellent customer service!

Logan the person help at place is exceptional perdón and very profesional, thank you for you help, a must important Happy New 2025,

Needed a storage last minute as we're are preparing to move and need make space as we begin organizing and sorting so we decided on a 5x10. Logan worked with me. Logan was very professional, personable and informative. The clarity and amount of information left me nearly no additional question to ask. Thus the phone call took only 20 min from start to finish. This was such a quick and easy experience.

Fast, easy, and simple to rent online

I opened an account this afternoon and reserved a 10x10 unit using the app. The process was straightforward, and once completed, the app gave me a "move-in" date of the next day, 12/20/24. After booking, I went about my day, but a few hours later, I received a disturbing voicemail from the property manager, Christine. She accused me of dumping a table on the property earlier that morning, and threatened a $75 fine if I didn't come back to pick it up. I was shocked by her rude tone and baseless accusations, especially since I had never even been to the property. My account was still processing, and my move-in date hadn't even arrived yet! This immediately raised a red flag, so I decided to investigate. When I checked the app, it confirmed that I had no access yet, with my move-in date set for the next day. I called Christine multiple times, leaving two voicemails, but it took five calls before she finally responded. When I spoke with her, I requested to cancel my account and receive a refund. I didn't want to do business with a company that would accuse a new customer without verifying the facts first. Christine claimed she saw me park a U-Haul truck in front of the unit that morning, but I hadn't even opened my account until the afternoon. A few hours later, I received an email stating that I had been refunded $19 for the lock and that my account had been closed as "moved out." However, they still kept the $30 fee. It seems like a potential scam tactic to take money from customers. I strongly advise against doing business with this facility. The property management will accuse you without basis and try to charge extra fees. Take your business elsewhere.

Great and easy experience

They were very helpful and the website was very easy to navigate. I would highly recommend!

Horrible management!!!!! All the way through! Go to the uhaul/storage on TV hwy! Much friendlier.

Been trying to get into my unit and the property for two days now. No return on calls. No access code. I’m paying for a storage I can’t even use. Had a truck to move into the storage for just a couple days. Now have no where to put my things.

Christine at the Aloha Public Storage is Amazing! Christine answered all my questions. She is very kind and welcoming. She explained the billing, how to enter and exit the facilities. I also witnessed Christine helping other people. She greets Everyone with a Smile and Respect! I appreciate the kindness Christine gives everyone!!

Christine made changing units very easy, and helped facilitate a smooth transition!

Christine is so nice! Very charming! And helpful!:)

Montana was so considerate of our needs, A+ customer service. And Logan was also amazingly helpful.

Terrible move in experience. No one to answer any questions. Random fees with no explanation. “Download the app for convenience “ and the app didn’t work the entire time trying to move in. Would recommend staying far away from this headache

Absolutely by far the best customer service and storage unit place ive had the pleasure of dealing with. Christine the onsite manager is spectacular. Seriously, shes very kind, gives excellent customer service, and not to mention the business itself is very clean. I buy storage units as well as have units that i pay for to store items ive bought thru action, so ive had lots of experience with storage unit places. And this location tops them all, and it all boils down to the employees there. And Christine is the whip cream and cherry on top. Ill be recommending this location to all those i know. Keep it up public storage..and Christine keep being the rock star you are. If i could of rated u a 10/10 i would have. But we will just have to go with 5 stars all across the board😁

Christine is fantastic and so friendly and welcoming Absolutely amazing storage facilities, friendly staff, and super clean. I'd have to say probably the most amazing place I've been to for a storage unit facility that I've Been in a long time felt welcomed and was given a fantastic deal! Kero up the good work

Poor service and terrible units.

We had a great experience moving our stuff into our Public Storage unit! Account setup was easy, staff communication was awesome, and the site seems very secure.

Great customer service

They are bunch of thieves!! I was told when I first started that they don't raise rents very often. Every 6 months they raise the rents like $50!! The manager is extremely hard to get hold of and deal with. I will never rent from them again!!

Great service!

Christene the property manager is FANTASTIC! Always helping us with any questions or assistance we may need. She is super kind and truly has a way with people. Storage was the perfect size and fit for us. Thanks so much!

Kim is awesome! Very sweet and helpful on our move out.

Fast and easy transferring to a smaller unit.

Hi I just giving 5 stars to Montana she is very friendly and she helps me with the hole proses and she explains to me every single detail she is very nice and very professional she has a very Good costumer service I wish more people like her work in this type of business she make my day 😀thank you for you help Montana Sincerely. Tony

Rat infested.

So cool that I can rent online and not have to deal with any power posing God mode super manager. I swear every time I get to one of these places these managers want to make up their own rules and try to force you to play by them. I'm sorry but if it's not in my lease agreement I'm not listening to you and if you have a problem with that we can take it up with some lawyers. And bye tearing open my unit while I'm inside and my door is halfway down don't touch my unit I pay rent. And then don't definitely don't tell me and try to force me to say I'm going to vacate when I'm saying get away from my car I'm allowed to take a break from moving and packing my stuff into my storage unit. You guys have a real problem and someone needs to address this with me because I am feeling like I have been harassed and threatened and I want Justice. Not really I just want somebody to tell this lady to back off me.

A great place to store all your extra items and belongings.

Automated contactless process made this so easy. Was perfectly smooth experience.

Whack a$$ storage unit. Unit#033’s door wouldn’t even close because whoever measured and created this door did not do it right. On the app it says office should be open because of the hours posted but after calling at least 5x and I even walked to main building, I got a hold of nobody. What a waste of our time!!!!! Reserved and moved out the same day. Never go here. I recommend extra space storage because it’s a lot warmer and cozier inside and they offer push carts for you to help load your stuff

Great storage place. There is a rodent problem in the storage room that I visited, but I don't know that all the units have the same problem.

Very clean and very safe! Christine is very helpful and makes sure people are adhering to the rules! Wasn't there long but never had to worry about my stuff and never had an issue. You want a secure spot? This is it.

Nobody will answer or call back.

Very convenient renting process and app interface. Literally never had to even talk to a person. Storage space is clean and well maintained, very easy to navigate the property. Great customer service when needed, too!

The lady in the office is very nice and friendly and very helpful

Got the storage unit I needed on the same day, same time, no worries, no hassle, with the second month free and at a discounted rate! Yooo I don't even have to leave my car to open the gate with the app and can handle all my business including when I want to move out and billing all from the same place!?🔥🔥🔥

Christine was very helpful in the assistance of me getting a new key for my storage unit! She gave me a good time frame to come and pick up my keys the day before and called me when she was available the day of! Very happy to work with her and a delight to talk to!

Very friendly and willing to help. Facility is clean and new unit was perfect for me to move my stuff into.

OK so Christine is so amazing she was so helpful and got me right into a unit!!! Thank you Christine.

Christine is amazing. Her customer service skills need to be rewarded. Thank you for helping me with the process of renting.

Christine was cool

Customer service was awesome. Christine was was knowledgeable and helpful. Thank you

Christine is Awesome! Best of the best!

Good thank you

Christine was extremely helpful and very personable. She helped me get the best deal on what I needed. Thank you so much for being so helpful and friendly Christine :)

Great customer service with Christine!

I have to say this is one of the cleanest storage facilities I’ve been to. My experience here was great and went smoothly. Not to mention, Christine was awesome, friendly and very helpful. I also have to mention that I noticed that she is a very hard worker. The entire time I was there she was nonstop out on the property working hard, that’s something I rarely see. She is definitely an asset to your company, so don’t let her go! Shout out to Christine, thank you & keep up the good work you’re doing amazing. Hopefully, I will get The pleasure of seeing you again and visiting this facility I appreciate your help and keep on smiling girl you’re doing a great job! ~ The confused newbie auction girl that was extremely late for my appt 😋☺️🤣

Great customer service, so easy to get your account and unit set up!

Christine at the from desk was awesome

Christine was extremely helpful. She went above and beyond to help me when I was on a time crunch.

Christine, is great. Fun welcoming and energetic.

Great experience at Aloha public storage. Easy access with a 16’ trailer and friendly staff. Christine is always helpful and patient.

Very nice facility and Christine (the manager) is amazing. Lovely woman, very friendly and curtious of my time! She seems to take the safety and maintence of the property very seriously, and that's comforting! I'm happy to of met her and look forward to working with her. :)

Thanks 4the help Christina was real professional got me in a unit asap @ the price not to bad

The agent was awesome and helped correct my online reservation. I prepaid online but then needed a larger unit. I don't recommend any A units at the front of the location if you have an actual moving truck since those are located on the only exit for the facility. Cargo vans and large pickup trucks would be fine, but the movers had to stop loading to move the 26 ft truck while loading and allow for other customers to exit the property. It would be nice if they had a sign posted about that or if the lane was wider.

Christine was AWESOME!!!

Christine was very helpful. Went above and beyond twice to make everything possible for our transfer and then helped to get our refund. She was the best!!!

I rented storage from these guys for about 4 years. Im glad i did. They were amazing to work with. I would definitely recommend this place for storage needs! Christine was a pleasure to work with every time i needed to talk with someone. She was even willing to work with late payments once in a while. I greatly appreciate the value in top notch customer service and she does her job well.

Very unhappy with public storage, my rate went up without notice. Some of us don't have bank cards to make payments and No one was ever at the office so I could pay my bill. Came here several times waiting for up to an hour at times and no one would show even though their website would say this location was open. Due to this they charged me a late fee plus my rent increase. Just another place looking to take your money. I will be going back to the place I was at before, no surprises and definitely always have staff available to help with anything. Stay away, you have been warned!

Office closed and no contact times or etc...

Great professional experience dealing with Christine!

Christine is amazing and has a great attitude. We love her and hope she stays for years to come. Matter of fact, she out of all the public storage PM, she has been the most helpful and caring one I have yet to meet. She deserves a raise...

Really great service:)

Christine was a huge help and very informative. Thank you great customer service

Received excellent help from Christine this morning. She is very knowledgeable and accommodating.

Christine at the Shaw location has been absolutely wonderful!! She stepped in and helped us get our lock changed when we couldn’t get in touch with any other management. She made sure our locks were changed asap which was so helpful bc we were only in town for a couple days. It felt so incredible to have someone so reliable like Christine helping us. We appreciate you!!! Thx a million.

Christy gave me great service and she was very helpful. I would recommend this Public Storage Facility.

I am very glad I found this place. I looked at a couple other locations and their rates were ridiculous not to mention their deals being somewhat misleading. The folks down here are great. I can't say enough good things about Christine a real angel helpful courteous and a great sense of humor. Talks to you like you're a friend. The site is always clean and you are sure to see someone checking the grounds asking if everything is ok and not in some annoying fasion. Just looking out for the customer. AAA service I love it!

Easy access to set up unit last minute!! Unit was clean and very accessible!

Christine was amaze balls!

Christine was absolutely the best. Super friendly and funny . Beyond helpful. She should be given a raise and promotion

Lady was very helpful and very friendly easy to get along with .informative and kind but kept to the subject at hand,renting me a unit.made everything easy very well done.

Rented out a storage unit today with the help of Christine. She was extremely helpful! Despite the heat she had a great attitude.

We had a great experience here. We ended up needing a large unit right away and Christina was very helpful in transferring us quickly to a bigger unit, even refunding the lock for small unit.

Very efficient and understanding.

The lady was cool.

Christine get the award for outstanding achievement in the field of excellence

Christine is very nice to work with and made the renting experience nice.

I am writing a review because I am so astonished with the great customer care that Christine K. has provided me. I've had some trouble with my card going through last month because Google pay had deleted the 3 digits on the back of the card and kept rejecting my card. O ce that was sorted out, it tried to process the 7 times I had hit the "submit" button to pay. Christine saw this on line and had rejected the overpayments so it wouldn't impact my banking, before I was even able to call her back to tell her what happened! This month, the autopay did not work and I somehow manually paid twice. One phone call later & Christine has it sorted. She even told me of a job opening and referred me for employment. It doesn't get better than that for Customer service!

Christine was awesome! Very quick and efficient. Super friendly and had me in and out in a flash! Look forward to seeing her more!

Got a best service ever. Christine is the best manager and she is awesome!!!

If i could give zero stars to this place i would the managment is rude and disrespectful and they dont ask for people to move

Nice people, small units for the price. No lights

Christine is who will be getting you set up once you get to the units. She is forthright and concise with all that needs to be done to get you set up.

Christine is awesome! She worked with me kindly and quickly, and answered all my questions. Great facility as well!

Christine has been a great help with my experience at Public Storage. Please always confirm the rate and make sure your rate is valid once you are ready to sign the agreement. It seems their rates changes by the minute. I was quoted certain rate and when on site I was told the rate incrased and to accept when signing in to find out I had through different resources to deal with the issue.

The online process was process was super easy and management is great.

Christine is my hero! She patiently spent a significant amount of time making sure I got what I needed at a very affordable price, and at a suitable location. You are amazing!!!

Very informative tour, covered the unit, and property as a whole

Excellent customer service! Christine called me about closing out my unit after I had cleared it out but before I had a chance to contact them and took care of everything quickly.

I worked with Christine today very Expedia to service and amazing skills

Christine was very helpful & friendly. I had to change the move in date & thought it would be an issue since the agreement was already complete. She said 'Renting a storage unit shouldn't be that hard'...as we both laughed. 🤣 I had lots of questions about the current special running & she answered every single one in detail. I didn't feel rushed at all. She was very patient. I appreciate that she made the entire experience easy and did so with a friendly smile. Good customer service is hard to find these days, so when I experience it, I make it known to others. 💯 Thank you Christine! You're a rare gem.💎🙌🏽😊

Great place to rent for storage, it was clean upon move in and easy to locate. Christine was very helpful moving out of the unit. 10/10 would recommend.