Public Storage Self-Storage Units at 701 Windmiller Dr, Pickerington, OH

May 2023 Derrick and Cheryl from the Pickerington locations, we’re very helpful. Cheryl was very polite and thorough when explaining the rates and contract. The storage unit and grounds were clean and clear of any clutter. I would highly recommend this Public Storage.

Wendy was fabulous. She gave 5 star service. Only reason I removed a star is that I was under the impression that this was a 24/7 accessible facility. I tried to come by at 930pm, and the gate wouldn't open. Tried calling the after hours number to open the gate and entered all my numbers it asked for... still wouldn't open. That was VERY disappointing. Had I known I couldn't access on my time, I would've likely selected another facility that DID offer 24/7 option.

The staff is friendly- sometimes a tad hard to catch (given the staffing shortages everywhere, I understand and I can be as patient as needed!) but yet they still address issues as quick as they can! I've never had an issue using their app to enter the property or talking with customer service. The property is clean and well maintained, especially considering the rates offered at this property. They beat all expectations I had of a storage facility!

great facility easy to use the online move in

Jasmin was great service!!!😍

Professional, quick, and customer based! E-Rental was very convenient and sped the process. Cheryl was very friendly and helpful as well!

Vicky was fantastic to work with!!!

Online rental process was easy. Gate code was texted and the lock was waiting for me inside the storage unit. Folks at the Windmiller Drive location in Pickerington are great - helpful and friendly.

Cheryl was very helpful and pleasant. From start to finish it took about 20 minutes (maybe a little less) so she was also very efficient.

Cheryl, ( sorry girl if I misspelled🤦‍♂️) I came in for a Q&A and She was spectacular!! She didn't hesitate to walk me through a few things while rental process, which made my day! Sweet woman !! 💪💪💯💯 10/3/2022

Ms Cheryl was amazing. She gave me all the info I needed and made the process smooth and fast. She definitely deserves a raise.

Getting the unit was pretty straight forward. However, trying to close the unit out was a another ordeal. Walked in and asked to close my account as the unit was empty. Employee asked for my unit number and then said there was a late fee on the account. Apparently, you get no notice when the AUTOPAY does not work and they charge you a $32 late fee. I thought autopay was to avoid all of this hassle. Nevertheless, I paid the late fee and told the employee I was upset and was going to try and dispute the charge. So on my drive home, I call the customer support and was told that they have no power to waive the late fee, only the district manager. So I asked customer support to have the district manager to give me a call (its been 7 days and I have not, nor do I expect anyone to call me!). While I was on the phone complaining about the inconsistent information different employees at the store were giving me, I found out that my account was never closed and I was going to get a bill next month. THANK GOODNESS I called to complain because I am sure that the next bill would have had a late fee because the autopay would not have worked. I suggest avoiding this location and avoid the autopay because it was less than convenient. *UPDATE* it has now been 2 weeks and I still have never heard from the district manager. Pretty disappointing to say the least. Lowered by review to 1-star.

I’m back in Ohio and forgot my gate code. Went into office and desk clerk gave me code and she help me set up app to get access to my storage.

Cheryl did Great!! Very professional, courteous, prompt and took care of all of my needs!

Cost of indoor unit gone up from 102 to 183 since 2009.

Been doing business at this facility for over 2 yrs and Ms. Cheryl is a very sweet and helpful lady.

Facility is clean, secure, and well lit at night. Typically, a cart is available to help with loading/unloading of our unit. Cheryl at the front office is kind, helpful, and knowledgeable and recently helped us with getting our monthly rate reduced after a sharp increase over the last year.

I had problems checking in online. Cheryl in the office was very kind and got me through the process. The storage was clean and the lights were automatic. There was no cart as I was told to help load stuff. I had taken my own just in case.

Daric was very knowledgeable and pleasant. Nice to see someone committed to helping others

Wonderful experience with Pam today. Helpful and friendly!

Cheryl was wonderful!! She helped me through the entire rental process and made certain that everything was taken care of. She went above and beyond to make my rental experience a good one

Cheryl was so helpful! She assisted me in changing units. She took time to show me the new unit and explained the transfer process and the new lease terms. I'm so grateful that she took the time to help me. Thank you Cheryl!!!

Very nice facility, super clean, great service, exceptional experience!

Pam was super awesome and made our ridiculous day a lot calmer. Thank you Pam for your energy and spirit. The Black’s appreciate you and your candor! Clean unit, easy access.

Pam was very nice and helpful!

Safe storage facility, but they've raised my rate 2 years in a row. If they do it this year I'm leaving.

She’s always a big help I’m always lost she’s always there to help her name is Cheryl

Secure

They helped me get my storage unit all set up and were super helpful.

Daric was great!

Daric and Amy took excellent care of our needs to find some climate controlled units. Excellent customer service! Highly recommend this place.

Amanda was very informative and helpful. Thanks!

Location is clean, well managed and maintained.

Clean quiet easy in and out

Did a donation free donation pick up there for Habitat for Humanity. It was easily accessible for my box truck. Wide aisles for big trucks.

I had the best experience with Pam. Units are very clean and clean.

I missed my appointment then I received a call from the staff Kyana, whether i would like to reschedule. So I did, when I got there, she was so professional, nice and answer all my questions. She was very helpful and resourceful. I will definitely recommend this place, is clean and decent.

Excellent care and patience. Kyana even though fairly new at the job showed a great knowledge of all of the products offered.

Thanks Cheryl for being nice and professional!

worked with Kyana, she was very knowledgeable and professional.

Extremely happy with this storage facility and the service we received from Cheryl. She was very knowledgeable and patient with us as we had not rented a storage unit before. Facility extremely clean and well maintained. Highly recommend.

Experience at Public Storage in Pickerington was excellent. Cheryl was very helpful and knowledgeable. Facilities were clean and well maintained. Would recommend.

Haven't been there yet will be in the morning... I'm hoping I will like it!!!

I came in today to secure a storage building for my son's furniture. Had very little time as my truck needed to be returned by noon. Ms. Cheryl took great care. Thank you

Had a very good experience at Public Storage Pickerington. The tour was extremely detailed and the lady at the front gave us all the required information.

Very helpful, both ladies that helped me.

Miss Cheryl waited on me and she was great!!! So friendly and helpful!!! Highly recommend this place and dealing with Cheryl.

Awesome service, thanks cheryl

Miss Cheryl was so helpful and made the process fast and easy!

Cheryl did an amazing and fast job with getting me taken care of with my 1 year old!

Great friendly customer service! Cheryl was very polite and informative. Great rates and clean facilities. Make sure you check online for great discount details.

The young lady Ms. Quinn was amazing, great smile, laughed a lot and made joke. She made me feel welcome I will be back to get a storage for sure.

Great customer satisfaction,clean and proficient..I would recommend this facility to anyone! Thanks Quinn for helping

Quinn the girl that helped me was professional , sweet and everything about her was just great . I am soo pleased with everything and definitely looking to do business with this location ☺️

I really appreciate it Quinnsetta she was very patient with me she took her to explain how things would go the unit she showed me was very clean I had a very good experience with manager at public storage thank you Quinn Need more staff like her

I came in this morning and was greeted by a young lady name quinn, she was very helpful and knowledgeable, broke down how everything would go,offered to show me a unit.. Just great overall customer service need more people like her

Quinn was very helpful and professional she made my experience awesome! Thanks again 😊

Very good customer service and respectful excellent workers quinn was very helpful

The property manager, Jenny, was very knowledgeable, friendly, and professional. She answered all of our questions and explained our options clearly. Awesome customer service!

Employee who helped very kind and willing to help any way she could. Her help was most appreciated.

great price and service!

Great place our stuff was safe. They have cameras and fenced in with gate. The lady at the desk was very nice!

Mrs. Cheryl was very knowledgeable, friendly and efficient. The price and location is perfect. My unit is exactly what I need at this time.

Cheryl was very efficient and knowledgeable about the products I needed!!

Friendly staff and easy access!

Awesome service! Cheryl was very professional and helpful.

Cheryl was awesome. She explained everything thoroughly and was very helpful and friendly. The storage unit was very clean.

Mrs. Cheryl was AMAZING with getting me set up with our storage unit. She was very informative, and made sure I fully understand each detail prior to my departure. I highly recommend this storage company!

This is a really nice place and great customer service

Daric was great

Juanita was awesome!! Great customer service!!

Cheryl did in outstanding job in helping me with storage with my household goods

On April 23 I can in to the Pickerington location and Daric and Cheryl was very helpful with explaining the contract along great service. They both made experience a great one!

Katherine was incredibly helpful! Excellent customer service! Thank you for everything!

Daric was amazing! Great customer service.

Nice, clean property in Pickerington. Carts readily available for loading/unloading. Cheryl was most helpful!

Juanita was wonderful and conducted herself in a manner in which portrayed the upmost of customer services and customer satisfaction.

Proffesionsl and kind. She KNOWS how to make customers feel good about this Business. Will recommend to others. Ms.Cheryl Williams does this company proud.

Cheryl offered awesome service. She was very friendly and thorough. Quick set up and a great price.

Great service. Timely! Bill Vance

Let me just say the woman at the front desk is lovely. However, they get you with an extra mandatory "Insurance" fee, in addition to being required to purchase their special lock. On top of these things, they recently increased their prices which is now resulting in paying way too much for the tiny space I rent.

Juanita has always been very helpful, friendly and professional. My storage experience has been great with Public storage ! Thanks guys!

Kathy was so pleasant and helpful and helped us with a unit and directed us to what size we needed in a very timely manner.

Facility is clean and well maintained. The attendants are always helpful, friendly and accommodating.

Excellent property great staff. The units are clean and in great shape.

This treated me like no one has they were so kind an caring an very very very helpful go here to store your stuff highly happy

I had an administrative issue that became an unfortunate hassle. Thankfully , i had the office manager (Katherine) resolve my issue at this location. You are a God send. Thank you...truly.

Katherine and Cheryl were very helpful and informative ! They were able to answer all of our questions and gave excellent service !

EXCELLENT CUSTOMER SERVICE FROM MS KATHERINE :)

Spoke with a beautiful lady Kathrine she gave me great customer service very polite

Amazing service great property customer service was fantastic

The store manager Ms. Cheryl is super sweet and very helpful. Thanks so much for all your help and advise in the time of need

CHERYL IS VERY PROFESSIONAL AND CUSTOMER CORIENTED. GREAT TO DO BUSINESS WITH AND WILL CONTINUE IN THE FUTURE!!

Had a question regarding billing at the end of rental and spoke with Justin from customer service, he was very friendly and helpful with all my needs , Would recommend doing business with them

Cheryl was Awesome! She really took care of me and answered all my questions. The 20x10 I rented is clean and has high ceilings for extra storage. 5 Star all the way!

Juanita was great!

Juanita was awesome!! Great facility great company great people!!!

Daric and Cheryl have made our storage experience very pleasant, fast and easy. We are happy to have chosen this location!

Hiii..Alll... After visiting 2 locations and making sure they "actually" had clean inside climate control storage units, I decided on this location. #1. Daric-provided PHENOMENAL CUSTOMER SERVICE from the call that I receive to confirm my appointment, tour, suggestions and finalizing my lease....#2 I toured the sister location I found that it did not meet my expectations, but the office staff- Juanita and "I forgot the new lady's name" sorry...provided the same great customer service...HIGHLY RECOMMEND...AND I VERY PICKY...so they say...😁😁😁

Very friendly and helpful

The people are very friendly especially Juanita Montgomery. She is very polite and she answers all your questions and if you have any problems she helps try to solve them.

Juanita is very informative and friendly!!!

Cheryl was very helpful and the check in was painless.

Cheryl was very helpful. The property was very clean and well kept. Will definitely recommend

Pam was very helpful when picking out the size unit i needed. She was professional and pleasant to work with. Thanks

Pam was such a pleasure to work with, and she has such a great sense of humor. She was so patient and even stayed late on a Friday evening to make sure we were taken care of.

Daric

Kathie was extremely helpful and professional when I came in for a storage unit! Public storage is the BEST storage facility!

Ms Kathy was a terrific help when I came to your establishment she was very kind and it a over all great experience. Thank you 😁😁😁

Just rented a unit today from this facility, great experience overall. I reserved a unit online, the manager Cheryl called me within 15 minutes to confirm. I stopped in later and met her, she gave me a ride on her golf cart to see the unit, which was super clean. She got me all set up quickly and with great service. I’m very satisfied with this place and would certainly recommend it.

Juanita is great

Crystal and Cheryl were very kind and helpful. I recommend them highly.

Crystal and Cheryl are amazing they helped me and was very professional. Great ladies. This public storage is the place to go. ❤️🤗

The workers are very nice and awesome people 5 stars for the nice people working there. However, Public Storage corporation does not maintain their properties and they raise the rent every 6 months 15-30% like clock work.

great great staff. Quick & Easy process and was very accommodating with my move!

First time I’ve ever rented a storage building, and Pam explained everything clearly, very courteous, very helpful.

I have used this storage facility twice and have been very happy. It is kept clean and the staff is extremely helpful. Cheryl has gone out of her way to assist me.

First I want to say thank you. Cheryl was so nice and helpful she made a stressful day so easy. For anyone needing a storage unit public storage on 701 windmiller dr.in Columbus Ohio is a nice place and when you go hopefully Cheryl is working.

Walked in and with the help of Pam had a storage space in very little time.

We reserved a storage unit online and had a print-out of the promotional pricing. When we arrived to check in, we were told of several additional charges that were not online. We had to pay additional to purchase a lock , and the renters insurance we declined online we had to pay for. The employee told us at this particular location, the owner says the insurance is manditory and you cannot decline it. We were taken aback that our printout of "move-in costs" was not honored and had these additional charges were added. She just said, yeah, we're trying to tell the people at corporate to put these things on the website for our location. ??? We had a truck there with friends to unload stuff, so no time to cancel this one and go someplace else. So, we've just paid this higher amount for 10 months. Now, we're moving out on the 15th of the month. They will not pro-rate the monthly rental fee (it was prorated when we moved in on the 10th of the month). Now they no longer pro-rate ? Asked to have the manager call us back - who told us too bad, you have to pay for the whole month. If we ever need a storage unit in the future, we will never go here again. Nor would we ever recommend it to anyone.

Great place to store your belonging. Great location, great price and great lady at the front desk. Thanks Cheryl for all your help!

This facility is clean and well kept. Teresa and Cheryl are always helpful.

Highly recommend this location. Friendly and supportive staff make renting here a must ! Facility upkeep is second to none.

One of the best storage facilities I have ever been to. quick answers, awesome prices and a really friendly staff. Highly recommended.

Cheryl, the manager, was very super friendly. I applied online for a storage unit for my car and I was greeted by phone, she left a very nice concise yet informative voicemail message. I arrived and she provided some of the best customer service I've had in a long time. She went over everything there was to know about the rental agreement and it was very easy to understand. We took a golf cart ride to the unit I was renting and completed the inspection. And we made sure that my gate code worked. Thanks Cheryl for making my sign-up for the storage unit the best!

Juanita was very helpful and informative about the unit that I picked out for me and my family.

This storage facility was cheaper and offered 50% off first month's rent. Employee Cheryl was helpful and nice.

Juanita is always awesome and very informative!! Great employee!!! I felt very secure leaving my treasures in her care!!

Teresa was a big help best place I put my house hold things at

Very clean property, nice size units, secure. Teresa was very helpful and made sure we had everything we needed. Also easy to get in and out of and moving around with a large trailer or truck is no problem.

Cheryl was alot of help

I came in yesterday with some questions about storing prices etc because this is my first time moving and had no clue how this workes....Matthew took his time and calmed we down and assured me they will take care of it all and all will be well.I will be making my reservation in about a week cause the move is in bout ten days.I hope he is there when i come back!! He was so patient and and truely seemed to care!

very pleasant manager, Cheryl. I always enjoy talking to her. If i have any issues, she takes care of it right away. thanks Cheryl

Matthew was kind and very welcoming. We had been to several other places and didn't feel like they cared if we rented from their location. Matthew took his time and showed us the unit (even though it was freezing outside:) We feel very comfortable leaving out belongings with someone like him!

I just picked up two units, one private and one for my side company. Matthew helped me get signed up and I cannot believe how easy and seamless it was to get the units. Matthew was knowledgeable, kind, and easy to communicate with. I highly recommend this place for price, customer service, and location.

Thank Matthew for all your customer service!

Matt was very helpful! Thank you!

Matthew is very friendly and helped make moving easier. Thanks for the help

Carrie has great customer service.

Best rental experience I have had in quite awhile. Great Customer Service. Thank You!

When I stopped in to checkout the sizes of units I may need, Brenda was very helpful in helping me decide what I needed. I will be back to rent there. Thank you for all the info.

Excellent website check in. Brenda the property manager made paperwork easy and fast. A++

Great customer service. Great prices. Convenient!

This is an excellent facility. All the staff are friendly and Carrie was very helpful.

Thanks Carrie Nice property and answering all my questions. See you Sunday

I am renting two 10x20 units at this location. Always clean and well maintained. Carrie is always helpful, professional, and friendly! 5 Stars!

Friendly service, competitive pricing, I would definitely recommend! Thanks Carrie for a great experience!

Carrie was such a big help...definitely took the stress off of the move. Thank you!

Carrie was an outstanding manager who made my move in experience pleasurable and hassle free! Thanks for the excellent help!

Carrie was very informative had great customer service and nice clean property to store your goods. Would recommend to my friends and family to rent storage units when needed.

Carrie and Brenda are so polite and helpful with everything and all needs that's are needed. Thank you both very much.

My experience with the manager, Carrie, was very helpful and productive. She knew exactly what to do and made my visit there exceptionally easy. I highly recommend Public Storage.

Carrie is so awesome every body shouldb like her she is the best

Carrie was informative and great customer service