Public Storage Self-Storage Units at 2995 Gender Rd, Reynoldsburg, OH

Brenda was wonderful to work with. Very helpful.

Do not rent here! On Saturday Iwent I the location on Brice to change my lock due to them not being open in the office after 6pm on weekdays. I was there at 9:30 am and no one was there. I went next door the person acted as if she don’t know what or who was in charge. Called customer service CLEARLY explaining that there was no one on location. They continued to transfer me to the office , hanging up on me and my mother. At this point I’m livid on the door and website it states they are open. Finially get to an escalation specialist she’s acting as if it’s not a big deal and that the district manager will call me… while all this is happening a homeless man comes from around the corner of the lot and squeezes thru the fence. A Beer and joint is sitting on the box in front of the office .. it looked Ghetto!!! There was a domestic dispute happening and I’m being charged for a uhal & I have to put more items in my unit. I waited 45 mins finally get someone on the line and they tell me it was a scheduling issue no one will be there until two. TF DO I MEAN 2🤨it’s 11:00 by now. This company has raised their prices three times in two years from 89.00 to 135.00 to have I counted 5 HOMELESS FAMILIES LIVING IN THE UNITS. I’ve called the district manager 3x and no answer. They will say they will call back and let the phone ring once so they can avoid speaking to you. WORST COMPANY EVER!!!!

Brenda is very pleasant and was a joy to meet. I’m a new customer and she was very helpful on what I needed to do. Please keep her around!!

As described. A place for you to put your stuff. Do get the insurance!

I really value being able to store my things here I have been greeted my nicest person ever and besides, she’s a Michigan fan go Blue. But seriously, extremely courteous and very professional thank you so much, Ms. Brenda!

Brenda was kind and patient. Absolutely pleasant!

Ms. Brenda was great, her office is being renovated and she still made a point to meet me and help me today. She was super sweet and respectful. Thank you Ms. Brenda!

Kenny over at the Gender Rd location was a great and very helpful. Excellent customer service. Thanks!

Brenda was super helpful. Thanks so much. 👍

Brenda was very helpful with helping us get a space for our things at the last minute. Thank you Brenda for all your help and patience.

Brenda was fantastic! I couldn’t have asked for a better experience! Moving is very stressful, and I value the breath of fresh air that her guidance and helpful brought to me! Thanks Brenda!!

I’ve had storage units at multiple Public Storage locations over the years, all have been a great experience. Brenda at the Gender Rd location has been no exception!

Brenda was amazing and got us taken care quickly. Friendly from start to finish!

Good

Mrs. Brenda is amazing 🤩 wish I could give more then a five star..she has the best patience and definitely makes sure her customers and the units are taken care of.thank you!!!!

Brenda helped me and my husband tremendously. She was patient and sweet and very helpful. When I had to call the customer service line they sucked and were not helpful, but Brenda handled it and fixed the situation with a smile on her face. Thanks Brenda!!

The current property manager was gone for 20-25 mins then had a major attitude once back then made me wait another 20 so she can make a complaint about me. instead of handling me she choose to make a complaint in my file towards me , which had us waiting for another 30 mins. Was just expecting a little more customer service. Then didn’t try to fix the situation. They don’t say when on lunch, to help when people are waiting.

The rep Brenda she's an amazing person great customer service , very friendly place I would bring my business there many times

Valerie at this office was just amazing relatable, positive, experience as a customer. I knew I made the perfect choice to do business with. I am a very pleased customer.

Mr. Eric went above and beyond for customer service .

Valerie was awesome she gave me great service 👏 👍

Always a pleasure - reasonable pricing & superb customer service!

Came in today and worked with Ms. Jones. Extremely nice and very helpful person. She got me setup with my unit and even showed me how to use the app for ease of access. Incredibly pleased and happy to work with her.

Great customer service!!! Loved Amanda!!

Around three years ago I had a unit from this place and had it for about three years. But my question is when did they start charging an Administrative Fee for their units? I respectfully declined! Oh and by the way stuff from the ceiling got on my belongings in the unit and they did nothing to take care of it. I will look someplace else!

Great services wonderful

Amanda was so helpful and great. She was sure to make aware of all promotions available and insures the safety of the units and surrounding areas

Amanda was amazing. Made the process extremely easy

No one is ever in the building so you will have to do everything online of you need human interaction this is not the place.

Love the space and care of the facility! Customer service is NOT dead! ☺️

Amanda very professional & provided details exceptionally. Enjoyed meeting with her.

Amanda has been a great help she has a great personality

Amanda was absolutely awesome in this time of need for me!!

Amanda was so sweet and very friendly. She was so helpful

Amanda was very friendly, helpful and I would recommend going here for your storage units.