Jennifer was amazing she helped with everything on my account.. very friendly
Definitely helpful and painless!! Very glad I came and had wonderful!! He rocked it!!!!
Jennifer is amazing! So friendly, helpful, and made our rental experience a great one! Thanks Jennifer!
I'm a new customer at Public Storage. My property mgr James was superb. From the first conversation, he guided me and gave me the practical tips for using the reservation system, he was the calm helpful person I needed. My deepest thanks.
I had a great deal for my first month on a huge unit that I only need temporarily! My second unit was available immediately in an emergency and I love the app which makes it easy to check into the gate. Staff are very helpful!
Simple process, easy to access.
Friendly and efficient and knowledgeable staff. Good experience
The place was clean and process was super easy, thankyou james for helping an older person who isn't tech savvy! Will definitely recommend.
Great experience. James did a wonderful job!
James is very helpful, especially important for old folks. He even got me a space close to my old one.
Place was clean and James was super polite and answered all my questions! Definitely would recommend this storage facility!
Paul was super accommodating and made my day.
I called to get info about storage space and the gentleman I spoke with James was extremely thorough with his explaining on how everything works. I will most definitely be doing business with this storage facility. Thank you again James!!
James was so helpful! I love this place! I really recommend you come here for your storage needs.
This used to be Gahanna Self Storage and now under ownership of Public Storage. They offer rates of $88 for the same 10 x 10 unit I have. I call them to see if they'll bring down my rate since I am a new client to them and they tell me no. Cool, I will just take my business elsewhere. It is sad they you all treat people like this. Your customer service is trash as well. I called several times then received a call back TWO days later. Same with when I went to the grounds to access my unit and I couldn't get in and the key pad reader said "See Manager" well guess what.. No one was there and I had stuff to get out for an outing but couldn't get my own stuff out of storage. Ridiculous.
Denied access to a unit that I pay for! The gate code is disabled. We do not have access to our belongings.
We used it for a few days to secure our vehicle while on a family trip. We were pleased with the security and ease of access for clients.
Had a good experience touring and getting into the unit. James was very helpful and answered all questions I had!
I just finished getting storage space from Simply Storage in Gahana and met Tammy!! She is by far one of the BEST PEOPLE I HAVE MET IN 2023. Her customer service is text book with human compassion. She is TOP NOTCH!!!
Tammy was very helpful in getting us a great storage space. Thanks for all your help!
Quick and easy to get it setup, also the auto pay option is awesome to have! Tammy was very polite and even showed us the unit before committing.
Tammy is total professional!!! Amazing price!!!! FIVE STARS
Moving my elderly mom from Florida back to Ohio. The staff at this facility were extremely helpful, especially Tammy. Thank you so much!!
Too expensive $89 for a 5x5 go somewhere else, but not to red door that place is abandoned.
Tammy was very helpful , friendly and informative.
Tammy was amazing! She was very helpful, super nice and very thorough! Such a friendly staff.
Tammy was great with the tour and showing us our best options
Initial set up was smooth and easy. Staff was polite and helpful
James is Phenomenal! The customer service is great! I'm so glad that I came across Simply Self Storage! You cannot go wrong!
Monthly rent increases of 20 plus dollars a month monthly bill went from 180 to 300 plus for one storage unit in a matter of less then a year all because they wanted to wax for there newly build units they just had added . Plus paid for climate controlled units for their temperature to be set at 45 in the winter . Check pics for further info
Tammy was wonderful!!! :)
Just got our unit and it has been amazing. Tammy was wonderful, very attentive and James also has been wonderful. Definitely my place...
Tammy was really helpful and fun in helping my boyfriend and I find a storage unit. 😁
Tammy was a great help. Friendly, knowledgeable. Made it easy. Seems like a quiet, safe location.
James was really helpful explained everything perfectly and the unit was clean nicely!
Tammy was great, took care of me
Danielle was very helpful and knowledgeable! She answered all our questions easily and made the process quick and easy! The units are very clean and in a great area. Happy with the choice we made to store our belongings here.
Highly professional and awesome customer service experience, the representative who assisted me, she was very welcoming and made sure I was taken care of, good customer service is hard to come by, but she was absolutely amazing and provided me the best deal!
Tammy was very nice and made the process fun and easy.
The service I received from Tammy today made me feel welcomed. I ended up renting a climate controlled storage unit today. I’m hoping my experience in using the unit goes well. I feel my items will be safe there.
Service was fast and the people were very nice. Prices we also fair
Super easy to rent a unit! :) Tammy and James were super helpful
Tammy and James great to work with! Customer friendly and courteous. Helpful picking out the appropriate unit size for me. Both great golf cart drivers!
If you're looking for a place to store your stuff, this is it. Staff is amazing. They always have things up to date. Everything's clean.
Signing up for my storage unit was quick and easy and the staff was very professional and did a great job!
James was a great! He helped us find the perfect sized storage for our needs.
James was very helpful, and professional. Made the process of renting a unit very quick and easy!
Customer service is amazing! Feels like you left your things at a relative's ❤ times are tough these days so nice to feel that your belongings are safe ❤ so fast so easy ❤
Amazing service and simple easy process. Clean environment and storage area.
Thank you, James!
Fantastic storage place! Staff was great!!!
Do not rent here. I havey stuff stored here. I went to get my trailer and lift to go to work, and found it buried in by 1000's of pounds of soil and damaged fendor from where their expanding there facility. I called them left numerous messages took them 2 days to get back with me then it took them two days to move the soil from around my equipment. When asked about what would be done with it they compensated me with a measly credit for the parking space for one month. This place does not care about their tenants. I would suggest looking elsewhere. During this time of expansion they are also leaving their front gate open for weeks on end so anybody can get back there to their supposedly secure facility.
Location is very supportive, staff is always friendly, access in and out is very convenient. I highly recommend for anyone looking for storage space.
James was very helpful and professional. All my items were still in good condition and move out was easy!
The staff .was so amazing and helpful. The storage unit very clean
Great place, prices are good and the facility is clean and secure. James and Nikki were friendly and made the renting process so easy and a breeze! Definitely would recommend to friends and family!
This facility is very clean. The staff at this location is an amazing team. They truly went above and beyond to help me get the storage unit I needed. I’d recommend anyone looking for a storage place to go there. Thank you both for all your help and a seamless experience at your location.
This is a great storage facility, property is always maintained & tidy. James is always a joy to have interactions with he’s always so polite!
Staff is friendly, knowledgeable, and very helpful with the move-in process. Would recommend this place time and again!
Great prices(relatively) and good people... We were paying 30% more, for smaller units(one outside and one climate controlled) just 2 miles away... Highly recommend!
Management was incredible helpful when I had issues trying to reserve a unit online!
Friendly, clean and helpful!
We have been customers for several years now. We upgraded our camper and needed a bigger space. James was all over it and helped us find what we needed and went the extra mile. I would definitely recommend this place for storage.
Customer service is great and the price is good.
Has Anyone stuff been Stolen at this location? Call. POLICE! Or i use to work here Andrew. Is gone..and my stuff was stolen criminal have my stuff that is from Alabama and Youngstown..the staff is from here Also.....a women here tried to block me from making my payment i documented on sparefoot to notify corporate..that the women at the location tried 2 block me from making my payment...these criminal stole All my children diplomas. Furniture stuff from there Father who is decease from YOUNGSTOWN. OHIO
This was personal. And Criminal....
They are changing manger and district manager a lot ... Has anyone had there storage sabotage or stolen.. I have had unemployment fraud....Do any of the managers have smokey Gray/ Purple. With white furniture sofa loveseat and chair?wood lamps glass table White bedroom set...That my daughter's furniture from Value City... My daughter graduate from college and had to get new furniture..
These people are pretending know us..they are showing picture that they stole.. All 4 of my children graduated from high school caps and gown...they are looking at my personal friends....
Have any storage been stolen?
Sylvia was Amazing! I just got a rental not more then 30 min ago and I had to stop everything to send this review. Never had I ever encountered anyone who instantly made me feel like family. Sylvia answered all questions I may of had before I had a chance to ask! Her energy was Infectious and just her alone I would recommend simply self storage for all your storage needs. Sylvia took me to my unit so when I come in I’m not forced to look for it now I can go directly to it. Thank you so much Sylvia for all your help and thank you simply self storage for employing such outstanding people.
Avoid this place if you can. You can never rely on anyone being here (in our experience anyway), you can rarely ever get anyone on the phone as well, "temperature controlled storage" is laughable and not worth the price you pay, there is no dumpster or any trash disposal for customers, as well as no accessible restrooms.
The store manager Lisa Mason was friendly and very helpful. The facility is clean, and secure with cameras throughout the grounds, which offers added peace of mind.
Safe and secure storage. Helpful staff. Would use again.
Kaitlyn and Eve were the 2 best female to talk to and made my visit the best experience ever. I will recommend them to all my friends.
Great experience here and clean facility hands down would store items here again, office staff was super accommodating
Good storage place. Helpful and honest. My third time back to rent storage. Remember to bring your own disk lock. If your renting an interior unit buy your desiccant at HD and save.
Fantastic storage experience at Simply Self Storage In Gahanna! The units are nice, easy access. And the staff are very helpful and friendly. I recommend this storage facility - great place and people!
Kaitlyn is great! Great service, very friendly, extremely knowledgeable.