Public Storage Self-Storage Units at 2900 Disney St, Cincinnati, OH

Stop! Turn around walk away! Just hours after my move I recognized that one of my boxes was missing after talking with the moving company we reached out to public storage asking for the security tapes so that moving company could determine where a box containing nearly $1000 in value was placed. Well I’ve called 11 times the moving company has called and we can’t get anyone to call us back. What could have been a simple fix or fine has turned into a police report and potential theft. After talking with the office here are the excuses I’ve been told. Store employees Nick - “sorry I don’t have access to the security cameras only a manager can look at those.” “Sorry the manager is in wrist surgery they will get back with you next week” “The district manager is the only person that has access to the cameras you have to wait until they are in” “The district manager is in today they will call you back in 10 minutes” 30 minutes later I called and was told “the district manager is in a meeting” 20 minutes later I called back and they did not pick up the phone. I never received a phone call back. Countless voicemails and no response. At this point I do believe that a theft occurred and the storage company is complicit.

Stop! Turn around walk away! I had a theft at my unit and after 13 phone calls the management. I was emailed and informed that all of the security cameras are broken and have been for quite a long time as of September 25th 2023 they do not work. At 2900 Disney Street they also had a homeless women living in a unit.

This place has really gone downhill. There are never any carts available to move your things. The inside is supposed to be temperature controlled but really feels hot inside the facility. The building is always dirty with sticky floors. You can’t access the building 24/7. Customer service is terrible.

Great

Nick was very helpful getting us into the right size of unit

This place is terrible. Rented a unit there for 2 years now to date. During they have destroyed my furniture with cockroaches, ( the place is infested), and raised rates by over 300%. I would try any other option than here. Good luck. Terrible and greedy company.

We love our storage unit here at public storage. One of the best features is there a drive-through area with large doors that let you in and out, but keep it air-conditioned. Makes loading and unloading for us really easy. Extremely convenient location and great access

Tellessia was very helpful with getting my unit at action.the facility is very clean and nice.

I have had a unit for almost two years here. They increased my rent by $37 five months after move-in. Then, it increased $18 nine months later. Then, it increased $44 nine months after that. $99 in increases in under two years. My 10X10 unit on the second floor is now $156 a month. Do yourself a favor and stay away from Public Storage.

I have been with this storage brand for over 8 months. By all means Jessica is FANTASTIC!!!!!! Explains all the things you need to hear, always working and moving around the property. Makes sure it’s clean and shows customers how to just simply keep an open mind of the space when we’re all in and out of the drive thru area. One thing for sure I will never go to another storage company ever !!! Public Storage got it right with this one!!!

I don't use this service because I live out of town. But I helped a friend move some stuff in there. It is super clean, very secure, and nice. If I needed this service, I would use them.

The manager Jenna is one of the most understanding and accommodating person I have ever met, knowing her makes me want to stay and keep staying with public storage.

Honestly it was hands down a great experience. Tellessia was very polite, professional, and helpful. Also the process was quick, and painless.

WARNING: ***GET YOU SIGNED UP, RAISE RATE AFTER FEW MONTHS! Goes up from there, read these reviews people!

The staff is very nice especially Jenna! It makes us feel safe and secure knowing the facility is monitored 24/7 and the staff makes sure to keep your best interests at heart. Also we love that there’s carts and elevators for easy moving stuff in and out. 10/10 would recommend.

First of all I want to say that Jenna was absolutely AMAZING. My company had to rent a large amount of vehicle spaces on very short notice. And Jenna absolutely went above and beyond to accommodate us and walk us through all the issues that we had. I highly recommend this location and can say nothing but good things about Public Storage and more importantly Jenna who has been simply amazing.

Started paying $60 a month for a unit. After a little over a year, now paying almost 3x that amount. They raise the rate every couple of months. Do not get a unit here. Their rates you are given mean nothing.

I went to public storage because my last storage facility over charged me and was very rude. Since coming here I’ve been met with great customer service from her. I want to thank her for making the move a smooth transition. I wouldn’t take my personal belongings anywhere else but here. Thank you for everything you’ve done and continuing to do for me.

Constant issues with the loading bay doors, broken bathrooms, ever-increasing rent, and the list goes on. Friendly staff, but having a hard time justifying the price.

This review is more of a reflection of the company, not this specific location. Very deceptive business practice deployed by Public Storage. They get you in with low rates, let you get comfortable and load up your unit for a couple months, then jack up the rates in hopes you don't want to go through the hassle of moving out. 30% rate increase when their website shows the same size unit on the same floor for the original price I signed up for. Customer service said all I could do was cancel my unit and purchase a new unit to keep my original price. That makes no sense and is a pain in the rear for all involved. I am going to end up carting all my stuff down the hall to a different unit. Use common sense - if capacity isn't an issue, allow the customer to keep their original rental price.

Broke entrance doors, elevators and lights out in parts of the bldg. They will raise your storage rates in less than 6 months.

Thank you so much, Jenna!!!! You are so sweet and helpful!!

Shoutout to Jenna! I visited Public Storage to check out sizes of 2 units before I made the decision to rent. Once I paid for the unit, I wanted to change it to a bigger unit. I called the location about this and got Jenna, who just so happened to be the woman that showed me the units. Jenna has been great throughout my decision making and very accommodating. She has Excellent customer service skills and she’s very personable. I pray she receives everything she wants and needs. Yep, she’s that good. Also, if the door is locked during business hours, maybe the staff is away from their desk assisting other customers. Have some patience.

Jenna was great wit a beautiful personality and very helpful

Do not rent from Public Storage the company unless you like being told different things from different people. Okay for long term storage but with short term you will get stuck paying for time you do not use. If you pay for an entire month and move out early, they will happily collect an entire months rent on the same unit from two people. While everyone at this location I dealt with was nice, do not under any circumstances attempt to contact their customer service as they are extremely rude.

Jenna was the best!!! Very informative and helpful. Was able to get everything we needed for my nephew

Great service! Nick and Jenna are awesome to work with and really care about the customers!!

Charged us for an extra month because there was still a lock on the unit. We called to cancel the unit and they said that we were in good shape and would no longer be charged. Then proceeded to get charged a late payment fee and an additional month. Could not get ahold of anybody. When I went into the office at 5:20pm to try and speak with somebody, the office closed 40 mins early! Their website says the office closes at 6pm. Unprofessional and unwilling to help. We took the lock off the unit after figuring out why we were charged, and still no one was willing to help. Tried calling on behalf of my girlfriend to get this issue resolved as she was at work- they would not even speak to me, after ignoring my girlfriends calls for a month.

Went to get a unit on Thursday… it says they are open til 6pm but no one was there and door was locked. When I called the number it went to corporate and they said you have to make a reservation and pay online first. So I looked up prices while on the phone and the lady is trying to charge me more than the price listed online. When I brought up the price difference she said it must be for another location… I said no it’s this one and she refused to admit it’s was a lower price. They also charge an expensive administration fee and force you to buy their lock hardly saving you money with the 1st month free. rent

The best ps I been to yet

Jenna. Had Outstanding customer service. Answered every question with a helpful response made our moving situation easy .

Nice covered unload and loading place only bad part was an elevator was down so everyone shared one

It's not a control temp building due to door always stuck open ,plus they have raised my bill twice by $50.00 that's a huge difference.. I'm paying double in less then 18 mo ths of having storage unit..

Jenna was awsome and she did a great job explaining everything and took the time to give me a walkthrough of the facility. Thank you!

I recently got a Storage Unit at Public Storage in Oakley. I had a Great experience & the staff on July 8th, 2022 was very helpful & professional. Especially when I had more questions & no hidden fees once I arrived.

Best storage unit in the city

extremely unprofessional and rude. take your business elsewhere.

Darren Helped me save my life apparently there was a very strong issue with miscommunication as we switched to new numbers and they could not get a hold of us in regards to the status of our unit. The unit was practically gone but Darren helped us figure out how to get our balance taken care of and keep our belongings as well as maintain a place of storage. If you ever happen to get a storage at this location I would strongly suggest that you ask for Darren he has great customer service and if you ever need help he’s a great person to have on your side.

Have to revise down - the facility continues to have issues with the entrance and exit doors to the loading area. The side entry doors to the building were not secured and propped open. After these issues have persisted for months, they have raised our monthly rate by 30% and still haven't fixed the issues with the doors. Very clean and convenient facility. They have plenty of carts and can't imagine not having covered loading area again!

Great place if you got a big load. Great loading area with 6 carts so everyone gets one. Love it 😀

Darren was very nice and professional property manager. I was given an awesome tour of the facility, explained the guidelines very precise and clear, the facility was very clean and quiet. I would definitely recommend this storage facility to family and friends. I also met the other staff Nick, he was nice and pleasant as well !!

do not recommend. The property manager Darren will argue with you and is extremely rude. Cancelling my membership and moving elsewhere. We will not do business with this Public Storage again.

I was unloading some things into the storage unit, and I ended up trapped inside the building. Luckily I was able to get away on foot, but I had to walk home (luckily I live close enough to do that) and go back the next day for my car. I'm pretty sure this is a fire code violation. The after-hours number to open the gate did not work.

Its nice inexpensive

Darren & Nic were super helpful. Very nice and got my storage complete in record time! Great customer service

10/25/2021 - So far this has been an awful experience - the classic bait-and-switch. I used the online tools to reserve and confirm a 10x20 unit - drive-up access air-controlled. It was offered under a $1 first month promo. All seemed ready to go. I show up and am told, "we do not have 10x20 unit but we have a 10x30 and it will only cost you another $200." This was not what I reserved. Then I am offered a 10x20 inside for the old deal. Again - not what was offered originally. Justin at the site has been helpful but the corporate bait and switch is crooked and dishonest. They should give the 10x30 at the originally agreed price. Not sure why they think this is acceptable. 10/26/2021 - Darren the site manager called and made this right. He put us in the 10x30 for the same deal as agreed upon for the 10x20. 3-stars for all the hassle getting onboarded but I will continue to update as we go along. Hopefully we close out with a 5-star review.

Was good at first. Now the doors have been broken for months, all our stuff has started to mold cause it's not climate controlled when the doors are always open! Management is no help.

DON'T DO IT !!!!!!!!

Started renting here in June 2021. The facility was newer, you could drive into a giant enclosed loading and unloading area and there were numerous carts to help get stuff moved. Within weeks, first one of the doors was damaged so you had to back out of the loading area instead of pulling through. Soon after, the other door is damaged (probably because big trucks with inexperienced drivers had to back out), so now the loading area is not accessible at all. You can still park outside, go in and get a cart to move your stuff... Oh but wait, the carts suddenly disappearing! One has to sit and wait for someone to give up one of the 2 available carts. This aced started out so promising, it's hard to believe how quickly it went downhill.

Storage unit and facility was fine. The truck entrance/exit doors had issues but overall the space itself was fine. Upon move out, I was told since I was moving out the morning of the 1st that management would dispute my rent charge and I wouldn’t have to pay. I confirmed with them I should ignore anything says Past Due and I wouldn’t have to pay. Now a month and a half later I’m receiving a collections notice for the rent. The corporate customer service agent said that rent is always due on the first and cannot be disputed or pro-rated and I was given misinformation. Be very wary of this facility and anything the management tells you. Work directly with the corporate customer service if you have issues to make sure you’re not being misinformed.

Dave was great

Darren was extremely helpful throughout the check-in and unit selection process!

They need more than 4 Dolly's, but other than that their great 👌🏾

Nice place busy has lots of space.

New clean facility. Would be nice if the overhead doors worked.

Just price checking for August 1st move. Dave was very helpful

Darren was our Agent, very nice and very knowledgeable.

The place itself is nice. But it is currently surrounded by construction sites and kind of like a middle of nowhere place.

Quick and easy process. Shawn showed us a couple of units and helped us figure out exactly what we needed. Five stars for Shawn!

Darren and shawn were super helpful was a bit sad about not getting a first floor but they got me a unit right next to the elevator amazing store!

When I walked in Nick and Darren greeted me with exceptional customer service! They assisted me in finding a unit that was best for me and in my price range. The building was very clean and well kept. Very good location!!

Dave was helpful

easy and straight forward

Great location and facility. I booked online and got a great deal on a small unit. The quality of the facility is excellent and there are plenty of carts onsite to help you move. Putting in a gate code multiple times just to get in and out is a bit exhausting if you visit your unit regularly, but it is a good security policy. The climate controlled units give me a lot of peace of mind. Also the location is near some good restaurant and shopping spots so you can pair a visit to storage with other errands.

Justin helped my husband and I with a last minute storage locker. He was very kind and knowledgeable. He completed the transaction with ease, was quick, and very personable.

Mr.Ric hooked me up the best storage I ever used ever

Very nice, very clean

Great storage place everything is indoors and they have carts to help bring your items to storage

Excellent facility. Brand new building, clean, safe and secure. Rick made the signup process easy and took great care of me. The prices were perfect, 24 hour access is available if needed, hands down the only storage facility I would use in the Cincinnati area. 5 stars

Darren Was Very Nice Quick On His Feet With Having Me in And Out ! Very Nice Facility Better Than The Storage Spaces That Be Outside Glad This One is Climate Controlled !

Darin was extremely helpful

Very professional staff and very courteous service I love how secure the property is! 👏🏽👏🏽

Note if you are storing a trailer here: you have to go in the exit because of how the outdoor storage spots are marked. Download the app for access to make this happen. I was unaware of this at first and it made for a difficult drop off for the first time. 5 star for management calling to make sure I understood this and helping me after I had this issue. Overall very nice facility.

I had a great experience when renting a unit at this location. The property manager Darren was really helpful in making a decision on what unit I wanted. Thank you for the help!

Clean, great customer service! Definitely recommend!

Once I figured out everything it went very smoothly

GWEN WAS SUPER HELPFUL AND KNOWLEDGEABLE!!

This is a stellar rental facility. Incredibly clean... INCREDIBLY CLEAN. It feels and is very safe with three coordinated points of access, well-lit, lots of reminder signage. Gwen, the facility manager, is very kind and especially helpful. The process to rent is quick and efficient, the pricing is extremely reasonable. This facility is on a rarely used portion of Disney Drive, making it extremely easy to access. It does have specific open hours of 6am until 9pm. If you need a rental unit in the heart of Cincinnati, get one here.

Gwen

This was the most hassle free part of my trip. From the day I made the reservation. My first contact with Mz Gwen was amazing and helpful. She explained everything and even had follow up calls till move in day. I have officially made Mz Gwen my first friend in Cincinnati. She is the Bomb.com

Clean facility. Great service. Gwen was a great help and very kind.

Gwen was so helpful she made the experience effortless and was such a huge help even though I came close to her lunch time she was willing to help me get exactly what I needed thank you so much Gwen

Gwen was amazing! The very best in customer service! She deserves a 10! I hope I can continue to give rave reviews going forward.

I was very impressed by this particular facility. It was clean, has cameras everywhere and is accessible 7 days a week. Kim was very professional and knowledgeable, I would highly recommend!

Darren was so helpful in locating us the perfect storage unit!! This place is nice, clean and has a wonderful staff!

This is new good rates a alot of indoors storage plus I like the contactless service

Very friendly staff and such a clean store!

New,clean,and friendly

Beautiful, brand new store, great location!