Public Storage Self-Storage Units at 9660 Colerain Ave, Cincinnati, OH

Tiffany was helpful and solved my issues.

Tiffany was very helpful and professional

I had a wonderful experience while occupying one of your units at the colerain site. Tiffany was amazing manager. She was pleasant very professional and helpful. She was always available when I needed her. Thank you Tiffany for your service and you help. I recommend this site to anyone.

Trinity is amazing and knowledgeable about the company. Well needed.

I would highly recommend using their units. Tiffany was such a great help with everything I needed at the colerain location. She answered every question I had as well! Thank you!

Lebonne is very nice person n treat us well

Lavonne, Thank you, so much for your help today! I appreciate your responsiveness to my concerns. You were very pleasant and helpful. It was nice that you were able to navigate the system in seek of answers rather than awaiting on team members to assist. I was pressed for time and bc of your attentiveness, time was on my side! That’s an asset in my eyes! Thank you very much and have a very blessed day.

Public storage customer service agents Eric and Lavonne helped me thru the whole process after I had issues with the website. They were helpful in choosing the proper size unit etc. thank you to them both for great customer service!! Donah Howard

Lavonne good service

Tiffany is great! Friendly, efficient, and courteous!!!

Great experience

Has a good experience here. Never any serious issues. Only thing I ever ran into was a couple times one of the entrances’ keypad didn’t work and I had to use another entrance

Ericka and Harris Was Very Helpful and nice

Dave was helpful

Very clean and nice people, definitely recommend.

Tiffany is awesome!

Harris the attendant helped me out tremendously. What a great guy.

Tiffany was awesome:) she was very knowledgeable about what Public Storage had to offer and even helped me save some money by getting the proper sized unit.

Tiffany was 1st class and super helpful - Highly recommend !

Harris was very helpful and courteous

Tiffany was GREAT to work with! I needed to downsize my unit. Tiffany was very knowledgeable and made the process quick and easy! Thank you!

Tiffany was so amazing!!! She took such great care of us. So grateful for her help. Thank you so much.

From the helpful staff in Milwaukee, to the professional expertise of Tiffany (great person!)...this was great experience!!

Harris was awesome!

Tiffany is Awesome

Tiffany was excellent she went over and beyond to secure and update account for my mother! Explained every thing clearly and well Very nice and knows what she is doing!

Tiffany gave a warm great and welcoming experience for my 1st time renting a storage customer service was excellent

Tiffany was very great! Five stars service today and got a great deal

Tiffany was a big help today when I went in to see about getting a storage unit. She was able to answer and help me with everything I needed.

Very respectful, very honest, very professional, smiles and all! Great sell! Happy to be here (: sell by: Harris

Tiffany was great and made sure I was taken care of. Awesome customer service.

Tiffany is amazing knowledgeable and helpful

Harris was very helpful and took care of business as soon as I walked in the door. Need more employees like him. Thank you again. Michael Anderson

I needed a storage unit. Hectic days, hectic days!! Tiffany, a Public Storage Representative at the 9660 Colerain, 45251 branch, was very professional, knowledgeable, and helpful with me. I highly recommend. Thank you, Tiffany. Thank you Public Storage. I rented a unit from that location in 2021 too. Repeat customer, repeat business!!

PROS ➕ Efficient access ➕ Fair price CONS ➖ Crumbling ceiling inside storage units Date visited: Regular I never thought I'd be the one to need a storage unit, yet here I am, with a basement gradually filling up with bits and pieces of a life that's been gathering around me. I wouldn’t say I’ve become a hoarder, but somehow, I've managed to hold onto enough to need a place to put it all. Leasing this unit seemed like the right solution, especially since it's close to home. Signing up online was surprisingly easy and over in just a few minutes. When I arrived the next day, the lock and key were already in place, waiting for me. I needed a bit of help to get situated, and the staff were quick to lend a hand. They handled it all well. I chose the smallest unit they had, but even this modest space feels more than enough. The interior shows a few signs of neglect, though. Dust settles over everything, and pieces of the ceiling have flaked away, scattered on the floor like remnants of a forgotten era. It's annoying but manageable, and I hope they'll repair it soon. Maybe it's silly to think so much about a place that’s meant to hold things I barely think about anymore. But as I closed the unit door, it felt almost like saying goodbye to parts of myself, knowing they’d be there, waiting, should I ever need them again.

Clean, personal very knowledgeable and professional and polite.

Tiffany was simply AMAZING!!!!! 😍 Thank you so very much for all of your help!!!

Absolutely loved Tiffany at this location. Her customer service skills were above amazing. Highly recommend!

Tiffany and Mandy are the best employees you have ever hired on this property. Great Customer service and very kind and patient with to your customers. I have experienced them going out of their way to help me personally especially when it was greatly needed. Please take good care of them as they have taken good care of me with my storage. I really like your location the ladies keep it secured and very clean. They need to be commended for going above and beyond their job. I would hire them myself!! Thank you Ladies❤️❤️💕❤️💕

Tiffany and Greg was GREAT.. Greg definitely went up over and beyond for me. Even stayed so I could get my lock cut and get me a new lock since I lost the key. Thanks so much Greg! ❤️

Western hills was under renovation, but helped with getting me settled anyway. Sharon from the colerain location helped immensely with my lock issues. I appreciated help on both fronts!!

Stephanie was a very pleasant person to work with. I recommend a 10 out of 10 to storage your property.

Amazing service from Stephanie and Tsvi. Both were polite, did not mind showing me the various unit sizes, and explained everything for me clearly.

The manager Stephanie is extremely helpful and does a great job looking after this place. Would recommend this location if you need a place to temporarily store your items between address changes

Stephanie was great!

I had an amazing experience she answered all my questions and is very polite. Great smile welcoming vibes (Q)

Stephanie was fantastic!….she help me find the right storage unit I need and her customer service was awesome! Will return

Very helpful staff!

Stephanie has been extremely helpful during my transition in relocating back to Cincinnati. When unexpected events occurred Stephanie went above and beyond to ease my process. Her customer service skills are amazing. Would definitely recommend to anyone.

Awesome job Stephanie!!!! You were amazing!!

I want to say when I talked with Stephanie she was very polite,personable and she knew her job when questions were asked.

I could not have found a nicer person to help me get up to a unit that was perfect for my needs . So far everything is going well.

Very friendly! Super easy to set up. Good stuff

Great , very friendly, fast communication

Stephanie was incredibly helpful. She knew exactly the size of the unit I needed and gave me all the info I needed.

Very easy to work with, actually saved me money too!

Stephanie and Q were very helpful

Ms Stephanie the manager was so helpful and nice.

Stephanie was helpful and a gr8 listener I appreciate the professionalism 😊

Stephanie was very friendly and super helpful. She assisted me in choosing the correct unit size for my needs, and made the entire process of renting very pleasant. I wouldn't hesitate to use Public Storage again.

Stephanie was a great help!

Stephanie is an amazing employee, she got my daughters set up with a storage unit and when they couldn't get their unit open, she was there to fix the problem. I would recommend public storage to everyone I know. her perfessonal and friendly demure is undeniable. she is an awesome person. thank you Stephanie for the great job you did.

This place is awesome. Stephanie was a amazing manager of her storage place. She was also very nice and professional with anything we needed help with. Like for instance my sister and I couldn't open our storage bend so she came out to look at it and seen that it needed a spray of some sort so she went back to get some and came back and within no time she had it opened for us. Thank you so much Stephanie. You're awesome. I would recommend this place to everyone.

Great service from stephanie

Gwen

Looked everywhere for a unit, dealing with a bunch of rude people all day untill I came to the Public storage on 9660 colerain and found what I was looking for. Stephanie, the young lady working was not just professional but very nice and helpful and I picked the right place. Thank you, your the best Stephanie

Stephanie was Very helpful and courteous and very patient with my needs. the service that she provided for me was very exalant and i really appreciate all her help.

Stephanie was very helpful and has great customer service care. Keep up the good work..🌹🌹

Amber is awesome brighten up my day

Yesterday i went into this location just for some information and I had a wondeful experiance with Stephanie and Amber... They were very nice, helpful and professional.

She was great help and funny to thanks for the help

Stephanie was so helpful and sweet. She has good customer service skills which you don't find too often.