Public Storage Self-Storage Units at 4070 Mt Carmel-Tobasco Road, Cincinnati, OH

Brandy showed us a couple units. She got us in & out quickly. Great service.

Very rude lady that works there, inconsistent price rates, mold from water getting in the units, no cameras, and they keep the front gate open 24/7, so anybody can get in and steal whatever they want. I do not recommend this location!!!

Brandy is very helpful and the space is exactly what I need!

Terrible experience here. I am currently renting spaces but will move out as quickly as possible. Just received my 5th notice for rate increase in last year. Price for one unit has moved from $180 to $310 per month. Other spot has moved the same. Their business model is to get you in then quickly elevate prices once you’ve moved in your stuff. The security is also questionable. Each time I’ve been in recently there is a car randomly parked in the middle of the aisle, and multiple times I’ve found small toys or food on my trailer from people or kids playing. Lights don’t work in my unit despite me bringing this up a few times. Find somewhere else. There are better options. They may start off more expensive but you’ll pay less over time and you’ll have a better experience.

I was a customer for over 10 years and finally had enough of paying high rental prices and went in to go through my unit. I realized almost every box that was left was gone through and items were stolen. I got behind on my rent and they were going to put it up for auction but I paid it not knowing they already went through my unit and took basically what they wanted . When I told the girl at that front office she said there's nothing they can do and I should've had rental insurance to cover theft as they weren't liable. I mean I was in complete shock that it wasn't nothing to them. I was under the impression my belongings would be SAFE FROM THEFT BUT I WAS WRONG!!! Then I moved out almost what was left out and they still sent me a email stating they were going to auction what was left and claimed I owed them almost 900$ !!! RENTERS BEWARE!!! UNLESS YOU HAVE A RENTERS INSURANCE YOU'RE NOT SAFE!!!

The doors on the units could use a little work but other than that, a good cheap storage place. EDIT - it doubled in price in 1 year. Store your stuff elsewhere.

Brandy was freaking awesome!! Thanks you for your excellent customer service

I can't open the door to my storage room. I have been in contact with them several times during the last three months and I still cannot get access to my property.

What are the gate hours

It’s not often I take the time to give a review. However, I am at my wits end with this place! Very disorganized staff and after being LOCKED IN the facility last night for over an hour with my son, because my code failed to work is very upsetting, thankfully someone came through and opened the gate and we were able to get out! I called their number when we were locked-in hoping someone could open the gate to let us out with no luck. It should be illegal to lock somebody in a facility and I’m pretty sure it is. I then receive a phone call this morning regarding my complaint, only to be greeted by somebody who blamed me for the incident. This place is ridiculous and their service is horrible, and in my opinion dangerously operated. I do not recommend this place to anyone especially if you have children.

I didn't rent a space at this time due to complications with my wife, but I would recommend working with Public Storage. Brandy, the manager, is a wonderful lady and actually listens. Thanks for the help.

Great place to store your possessions. The managers that work there are really kind and always try to make things work for the best. Would recommend

i rent a unit in 2018 til 2019 or 2020 it was a great place and very nice and the employees was great and explain every thing

Brandy was a huge help, I got an 8X12 that seems a little small(8X10), I didn’t measure it; yet. Everything fit nicely. They could have spent some money clearing some of the ice and snow, it looked as if they did nothing.

Clean

24 hour access would be better for those on different schedules.

Well I writing a review for a family member that almost made the mistake of renting a unit for us. First they try and make you write a positive review on them after signing the paperwork (that is where she said never we no longer want the unit). But before this happened she informed us our lock wasn’t the right kind and told us we needed on if their $20 locks. Then I asked about security cameras to which she informed us that there wasn’t any and that’s when she told us we had to purchase their monthly insurance $11 a month on top of the rental fees. Also their are other fees they charge you for but don’t disclose to as to what they are for. At this point the worker became very rude with us. So we just left at that point

Nick was extremely helpful and professional. He went above and beyond my expectations by answering questions about my unique moving circumstances. I appreciate his dedication to customer service which is refreshing, especially during a hectic time preparing to move.

Brandy is amazing. She's always friendly and helpful. It's rare to enjoy paying a bill but Brandy makes paying my storage payment enjoyable.

Does not like when your late

Let's start by saying BRANDY is so wonderful. We got there to park our camper and there was a car in our spot. We went to the office and Brandy was so kind to help us before her lunch was done. She was surprised there was a car there for she checked it at 10am and it was still empty, anyway she gave us another spot right away. She has a very bubbly personality. Thank you Brandy.

Won't return my money

Shawn is a super nice kid highly recommend

Shawn was extremely friendly and helpful and got me a downstairs unit

This place is amazing all new building and great employees Darren was very helpful for us.

We just got a storage here

Brandy... Best manager ever. Recommend storing here

Good service. Reasonable. Brandy at the location in Mt Carmel, Cincinnati great help.

Have went to pay my bill twice and there was know one in the office no notes of why office was closed went back four different times stl called the main number and one left td me just to go and sit And wait for someone to show up it was 84 degrees out side and bad three shoes with me .so because there people was not at there job they charged me a late fee plus put lien on my unit. They are always charging you some kind of fees .custom derby people are rude and the guy was the most rudest person I have ever had stolen to .

Got a storage there

The process of getting a unit is so quick and easy. And Nick was so helpful! Great prices as well.

Nice lady

Workers are great

Amy was awsome. Hooked us up. Fast and easy!

Nick was very helpful and professional. He had a great attitude and made my experience very enjoyable

Amy is always pleasant to work with. Definitely recommend renting from her.

It’s okay. I’ve had my unit since March. The day we looked at our unit the one they were going to give us didn’t have a working light so the lady said she’d give us a different one, and that units light is broken too and has never been fixed 😂 they seem like a good price, but there are soooo many hidden fees so definitely shop around. Also for some reason they MAKE you leave a positive review before you leave. This made me extremely uncomfortable. They stand there and watch you as they make you leave a positive review mentioning their name in it. I told the lady my phone wasn’t working and I’d do it when i got home (as to not be rude and just say “no.” She said that’s fine I’ll stand here and wait while you fix the problem! She even offered for me to do it off of her phone. At that point i was definitely weirded out and i should have just walked out of there.

There wasn't an option for no stars, otherwise I would give this location a 0/5 rating. The woman at the desk never answers the phone and is rude. The district manager is just as rude and unprofessional! The security is TERRIBLE! The gate is left up all the time. Cars come and go without entering a code. The lock to the building were my unit was located was broken off. When I asked to have it replaced, because the security of my property was compromised and that's what I payed for, the manager and district manager refused to replace it! I canceled. I have to work, unlike the people at this business, or I would list more problems. Don't waste your money and risk your possessions! There are many other storage places.

The storage unit has been well kept, cleaning and protected. Thank you for all you do. 😊

Grate service

Great Prices, Great Sizes, Plenty of Options, Friendly Helpful Staff, Climate Controlled Units With Reasonable Rates, Who Knew!?!Compare to Everyone Else and You'll Come Running Back, I did!

Amy was very sweet!! She accomodated me right away.

Amy was very helpful and the pricing is great!

First time ever using a Storage company and Amy here was amazing❤❤

Great service and always helpful

Amy was very helpful. Good experience

Amy was polite & very helpful during my visit today. I was paying my bill & had a few questions, and she made sure I got all the info I neede.

Amy was very helpful!

Brandy was very helpful and courteous. The space was just what we were looking for and the price was perfect. Thank you!

Thank you Amy for helping us get in a storage quickly and for and excellent price.

Amy was very helpful and patient with my questions.

I have had dealings with a few self storages facilities within the past year. I found Public Storage to be the most professionally accomplished. The agents I have had dealings with the first was BRANDY at your Mt Carmel location. She was very eager to pause her lunch break to tend to and answer the question that I had being one with physical limitations that I have. She went above and beyond any others company offer, but her soft skills or customer service would have moved me to choose your company even if the cost was greater than any others. I, like so many other seniors, live on a fixed income your company worked with me to get something desperately needed at this season of my life, I applaud your hiring practices of the team members to take on as your agents, for your choices not only bring positives your bottom line. Give praise to your team trainers for they represent you well.

Very nice facility. Amy was great to work with. She so very nice and helpful. Thank you for a great worker and place.

Great experience! Amy was very helpful in finding a unit that fit my needs. Thank you!!

Amy was absolutely awesome to work with! Highly recommend if you need storage!

Brandy did a outstanding job and explained everything very thorough. Had unit for 3 months found roaches in my belongings, also added cost after I left not reccomended.

This was a great place to do business with. We left our stuff in Ohio to travel down south for a few weeks and I only owed $7 when I moved out! Amy at the desk was wonderful with all her help!!! This is a A-1 place

This place has been great with me and my needs. Very excellent service. Amy has been wonderful to make my payments too. Thank you!

Amy was great!! Very helpful quick and easy. Best deal in town!!!

Amy was very professional and helpful when it came to choosing the right storage for my family. I highly recommend this place.

Amy was very nice and accommodating! Thank you!

Amy was great to work with

Amy was wonderful!

Great place, great staff. Thanks for the smooth transition.

Ammy she did a grate service helping me to get my unite she stay late to help a customer thank you for having grate person assistant us. Thanks.

Amy was great and very helpful. I really enjoyed the experience.

Amy did a superb job! Very wonderful experience

Amy did a good job she did good with me

Too let you know Amy done a great job

Amy did an amazing job I was running late she stayed and waited till I got there and help me get the unit that I needed

How much is a 5x5.?? I currently pay $36 a month for a 5x10

The lady was named brandy she was really nice and really respectful and gave great quality

Brandy was very helpful getting my storage unit set up. She answered all of my questions and showed me the unit in advance to ensure it would work for me. She upsold the things she is supposed to (lock, insurance, furniture covers) but did not push the matter for the things I declined (I did buy a lock, though!) The unit was clean and easy to get to. Apparently the place gets pretty dark once the sun goes down, but that's not unexpected. This is the first time I have rented a storage unit, and the experience was great.

Amy was an absolute delight in quite a time pinch was efficient and kind....

Amy was super helpful!!

Amy was pleasant and helpful. Great job 🤘🏻

Amy was very nice and extremely helpful!!

Fantastic service today. She was very helpful.

Amy is very efficient. Storage units are very clean. I’m looking forward to doing business with you.

Great service. Easy check in! Amy was very helpful.

I just rented a unit & Amy took care of me, she was extremely nice & helpful. She walked me through each step very professional.

Very courteous and helpful.

Great service and price

Amy was the agent that assisted me during the process of setting up my unit. She did an excellent job, and was extremely helpful, positive and pleasant to talk to. I would recommend her to anyone in need of assistance with moving and packing! Amy is there to help! Thanks Mt Carmel Public Storage!

Amy was super helpFull and awesome

Overpriced for outside storage. Site is smaller than advertised

Great service and great price thank you super secure as well

This has been my only storage renting experience, but the process was simple and easy. Brandy was fantastic!

Great Customer service!! Great price!! Very accommodating!

Was a at public storage helping a friend get stuff out for a yard sale.i stopped in the office to inquire about price for a small unit. Brandy was so bubbly and friendly. She answered all my questions.she seems to really enjoy what she is doing which reflects on her customer service. Kudis to Brandy and public storage for having such a wonderful empolyee.

Great storage and management. I have been a resident renter here for 20 years off and on. I would suggest this place to all my family and friends.

And Then Some I mean how much information is needed to rent a storage space? LOL. 😁 The process was quick, painless yet thorough. The crew there seem well trained and provides a level of service one might expect checking into a nice hotel ... and why shouldn't they? Providing good customer service should always be the goal for any company serving the public and this crew does just that. UPDATE: I recently edited my review based upon an issue I was having regarding my billing. I was a bit frustrated because it took longer than I would have liked to talk to somebody other than at the property level. Well albeit later than I would've liked, I did receive a call from a regional manager who was professional, understanding and between the two of us were able to figure out what happened and found a solution for which I again say thanks!

Amy was easy to work with and made it fast to get things up and running

The people are nice

Excelent customer service and knowledge

Did I make two payments can't do that will messup my bank Ishouldnot be charged. A late charge either look back at the original date I moved in I paid alot ofmyoayments o. The first but they're ally wSnitdue on the fist! Explain please!

I would like to say that the size guide on the website is misleading. I made a reservation for a 5'x12' the day of my move. So I filled up my u-haul and headed to the storage center. When I get there, the front desk lady, took me to go see the unit. Come to find out that the 5'x12' unit has a 3' wide door entrance. My assumption was that there was possibly a 5' roll up door to where I can easily enter and arrange my stuff. There was no way that I'm going to stuff my couch through that door. Anyways, keep in mind that I had to return the u-haul in an hour. So now it was time to scramble for a plan B. When I asked for a bigger unit, which a 10'x10', was not available at this storage center. A 10'x12' was unnecessary and too expensive. The lady had to call another Public Storage center to check availability on their 10'x10'. Which I drove in the u-haul an extra 10 mins (costing additional u-haul mileage fee!). Then when filling out my information to rent the 10'x10', come to find out it is mandatory to get insurance, which of course I wish I didn't have to get. So basically instead of paying $68/month for 5'x12' that should have accommodated my items, but because of a door that I did not see mentioned on their website. I am paying an additional $30 in rent plus $11 for insurance.

Excellent site,units and cost. Staff (Amy) friendly and helpful.

Awesome service

Great service. Worth 5 stars. Brandy was very friendly and efficient. We did our reservation online to get a deal. Unit was very clean and everything was great.

Just got a unit today (6/1/19). Brandy was very helpful and extremely professional, thank you. Very good prices compared to other local storage facilities.

Very nice experience

Great service!

I didn't rent but stopped in to get prices and was very happy with how helpful Ted and Brandy were. Answered my questions without any hesitations. When I'm ready to rent I'll be back.

Brandy was so helpful. Got me into a drive up unit instead of carrying everything upstairs like I originally palnned. First time using a storage place and i would highly recommend going and seeing Brandy

It's a great storage place.

Brandy was so helpful, I couldn't make it at my scheduled reservation, she worked with me and took great care of me... and I just plain enjoyed are conversation as she showed me my unit and talked me through the contract process. Thanks so much Brandy

Brandy is awesome! Very helpful

Brandy is amazing she knows her stuff. If you rent anywhere this is the location!! Thank you again!

nasty business nasty people, they act like hardship will not come to their life lol.

Good service

Brandy is very helpful.

This lady is very nice and great to deal with!!!!

Great Service!!

what are the sizes and prices?

They host a tree service company who the owner is a thief!!!! Employees and Customers BEWARE!!

Nice place very helpful

Easy to set up, clean and very friendly front staff.

Brandy was exceptionally nice and pleasent and very informative. She was very nice ..

Nice place to store your stuff friendly staff really nice experience

Good

Brandy was very helpful, would recommend to friends.

Brandy was very helpful and informative. Great job!

Great customer service! Easy for stressful moving. Thanks guys!

Very pleased with the storage unit. The employee, Robby, was very helpful. We had a difficult time getting the lock off and he was very accommodating. He even came back to check on us.

Brandy was a huge help in finding the perfect unit for us. Very friendly and professional.

Robbie was very helpful

Brandy was very helpful. She made the process of renting a unit go very quickly.

It's silly that a secured gate is closed at 9 if you have a code you should be able to get to your unit. And they make you buy a lock from them.

Brandy always takes good care of me.

Awesome service

Brandi took care of everything for me, from start to finish. She took great care to answer all of my questions and returned my calls promptly. I'm so glad that the unit I was originally interested in was unavailable because Brandi showed me another size option that was better suited to my needs. I've had a great experience at Public Storage so far and plan to be with them in the future for all of my storage needs. Thank you so much to Brandi! She does an excellent job and I'm grateful for her service.

Friendly and very helpful

Brandy is very helpful. thanks for helping my elderly father who is a vet

Can be cheaper than others near by

Go now do I hit speaker I already did yes my name is Liz Cannon and I just wanted to compliment Miss Brandy she treats me with total respect and always has a smile and a nice compliment and you need more employees like this thank you

I store my boat here and it WAS the best value storage place around. 2 weeks after writing them a 5 star review, Public Storage raised my montly rent 20%. I've only been in the space 5 months. Yeah, it was convenient. Easy in, out, secure. Only other thing I've ever questioned in my time were other patrons. But I dont appreciate the service. Raising prices (like that), thats bad business. A dollar here or there is one thing, but nobody budgets for a 20% increase in rent.

Great customer service

Place is nice and clean. It had a good security policy. Robby was the attendant and did a great job walking is through the rental agreements and the policies and made sure we were happy and he showed us everything before we talked business. He also walked us around and showed us different units to fit our needs.

Place is polite. Robbis did a great job.

Excellent service and very customer oriented staff! Very clean! Very satisfied with the facility and storage experience.

Brandy is alway helpful and friendly

After a billing error (their fault), the regional "manager" never returned our calls.

Very nice people worked with me when i fell behind on payment and lost keys to it at still getting in and getting some of my things

Very friendly

The manager Brandy was very helpful and knowledgeable. Amidst a few distractions, she took care of me and got me out quickly. My space was clean and perfect for me. Thanks Brandy!

Brandi did a great job checking me in. She was kind and courteous showing me the unit and helping me out.

Brandy was the manager I met with when I first put in my online reservation and was very friendly and helpful. Fast forward 2 days later and Lindsey was running the property when I came back to actually rent a unit. Again very friendly and helpful with everything all my question were answered.

Vary clean

Terrible misleading told one price and then when you go in all the hidden fees appear not cool would highly recommend you go elsewhere

Clean!

Horrible service. Anytime I call no one is there, they are always on "lunch". Trust me, take you business elsewhere where someone actually deserves your money. This is pretty much an unmanned store. If you care about customer service. Avoid this place. They don't take your personal calls so you have to pay online or over automated voice so they can charge you for it. Heed my warning lol

soooo. Every time I call this place no one answers or they are nasty. Been trying to reach them about a payment and no one gets back to us they charge way to much to pay over the automated service and when you call they don't answer. Plus they refuse to talk to me after my husband told Tawnya that they could and signed a paper stating they could.

Vey helpful, cheerful and attentive. Our space was not secure. Lindsey found it and put a company lock on our unit to protect our belongings. She contacted us to let us know there was an issue. Very helpful.

This is my first experience getting a storage unit and Angie was very helpful! She told me everything I needed to know, and it could have been easier thanks Public Storage!

No one is ever there and I walked up to the door and it was locked and the woman looked at me and pointed at the sign. Never will use them again. Very unprofessional

I have a storage I'm moving into my new place I will be out of the storage by the 10 the do I still have to pay a whole month

Very knowledgeable, answered all my questions patiently and to where I fully understood everything. Tawnya sets the bar for customer service

They price gouge!

Been here years raise the rates ...my code works sometimes.. No one in the office.. AND AUTO PAY LITERALLY GIVES THEM ACCESS TO YOUR MONEY..DAY AFTER MY PAYMENT WAS TAKEN ..THEY HIT ME FOR A 50 GOTCHA CHARGE...THEY WILL TAKE YOUR MONEY AND NOT ANSWER THE PHONE....GO DOWN THE STREET TO THE FIVE OTHER PLACES

I reviewed 3 places. This was 3/3 and I'm glad I chose them. Everybody was awesome. Very professional/knowledgeable. Do I get a free month Rick? Nice making the connection! wwjd

Went here expecting a headache but I was surprised at how informative & helpful Jenny was. She was professional without being a complete robot & answered most of my questions before I asked them. As a manager myself, I wish I had an asset like this. I will make sure to refer anyone to this location & ask for her! Thanks!

Tawnya was extremely helpful, the unit was clean, and the renting process was quick and painless.

Great customer service and experience wry highly recommended to anyone also helpful of Kevin and Tawnya

Lindsey has been absolutely amazing. She really helped our family in a difficult time. She sent above and beyond to show her care. I highly recommend public storage to anyone! Thanks for all the help Lindsey!!

We recently rented a unit from the Public Storage at 4070 Mt Carmel-Tobasco Road Cincinnati, OH. We had an extremely unsatisfying experience during our move-in. We had rented the unit using the online system and reserved it. We also rented a U-Haul van to help move our stuff into the unit. I packed the van and arrived at the storage facility only to find out that there was no attendant in the office. I called and left a message at the office. I waited for over an hour and no one arrived (it was not during the advertised lunch break). Not only did we have to wait to move our stuff in, but also had to extend the U-Haul rental by another day and pay for the extra mileage/gas for the trip to the storage unit. We called the District Manager Ric Vayo (D0121) while I was waiting and we still haven’t received a call back (it is has been 11 days). This is extremely unprofessional. Arriving the next day, there was an attendant, and she was helping us move in, but two surprises were presented that were not shown whatsoever when I completed the online reservation. The first being the requirement to have insurance. This is borderline unethical business practice, to present the cost of the unit online, as well as the admin fee, but withhold the fact the insurance is required until you get to the office and pay for the first month (extra $11/month). The second surprise was the requirement to have a circular lock for the unit (also not disclosed during the online reservation process). Since I didn’t have this lock type I had to buy the $20 lock from Public Storage…how convenient. Another note, two of the units we looked at had black mold growing in/on the drywall.

Great customer service experience with the manager Tawnya, she is very resourceful and knows how to treat people like they matter! She has helped me several times and I thought I'd share here how much I appreciate all that she has done !

Holley was very helpful and nice wish she would had climate controlled unit she knew alot about storage and gave me great advise on protecting my stuff. I would recommend this place to my friends.

Holley was an amazing help very professional.

I've been pretty much a permanent renter for quite a few years now, I run my business out of here .. I don't agree with the comment BRIAN HAJAH left a couple reviews ago, I've never had an issue with lock out, mold or missing items ( but I pay my bill on time) .. I haven't met the new staff yet but it is an improvement from a few months ago they are onsite during business hours and are in the office during business hours, but if not they are at our before the " Be back at this time" sign says.. this is very important to me because I receive deliveries during regular business hours.. I know it's not technically their responsibility to do this since I signed the waiver but it is extremely helpful that they honor their business hours.. since the new staff has been on the job I have not had one returned shipment :) KEEP UP THE GREAT WORK !!

I went in to see about renting a storage space and had a great conversation with the manager Tawnya. She showed me the location and a few units and I was happy with what I was shown. I did not rent today but if you go to the location make sure you go and see Tawnya she is the best and very helpful with every need you'll have!! Kudos to Tawnya and I definitely will be back to see you!

Holley was very helpful in getting me the right side unit have came in few times see what she had available she is a pleasure to work with. Great customer service.

Holley was very helpful, kind and polite. She is very friendly and curtious. Great job...

good service

First month isn't really a dollar (shocking) and the same unit they want nearly $500 per month to rent I pay 180 for less than a mile away. Last time I rented from them their roof leaked and I lost all my stuff. And they didn't care at all.

Nothing but a rip off. Over charged for a unit. They put a lock on it before its even late. Half my items have mold on them. The units are not maintained and most of the doors are damaged. Stay away if you want to keep your items.

The pm Holley is amazing she has great customer service skills

Laquesha was very helpful and kind and respectful she should get raise i have never met no one so nice I will be telling everyone about Laquesha at PS

La Questa was awesome and wonderful very kind and helpful

I got great service from Jenn. She really helped to pick out the prefect storage locker with the best Deal. Also was very helpful picking up few other things I needed for packing. Definitely would do business again

Laquesha was very helpful and kind

Manager on duty today is the worst customer service person i have ever met. And apparently they are not "allowed" to print off what you are paying for....horrible experience and cancelled reservation. Will never buy something from someone like that.

Laqueaha was incredibly helpful. She is the main reason I will continue to use PSC for all my storage needs!!!

Laquesha sweetest rep I have met. Very professional as well. Great person.

Laquesha was very helpful and amazing had a great experience

Katelyn is amazing at what she does! She's so friendly and totally understanding. She helped me a lot.

Awful. All of my boxes had water damage so i will be filing suit. Also the machines operating the gates, one doesnt even work. Terrible Customer Service. Brandi refused to answer her phone.

katelyn is great she is very understanding and helps with everything great customer service

Katelyn is great. Very helpful in all of your storage needs.

I've had my camper here less than a month, and my batteries have already been stolen from it. Management couldn't care less, no cameras, no support. The entire lot is covered in diesel fuel, which left my camper smelling horrible, and I'm glad it didn't blow up! I would never recommend this place unless you plan to have your stuff stolen. Just found out why there are no cameras. They want to sell you insurance! What a scam. The guys next to us had their diesel lines cut on their trucks, and that is why the place is covered. I guess management wasn't worried about a fire though, they don't have to pay for anything, just collect our money. I'd recommend going somewhere with security and actual service.

Brandi, great service ! 😊

I think Brandi is a wonderful worker she is so helpful and understanding! She really knows how to help her costumers. And she is so fun to talk to!😀😄 Thanks Brandi!

Brandi has a great personality and very easy to deal with. I have rented here for many years and I highly recommend renting here if you need storage.

Brandi is a great person love her

Brandi was not only helpful a joy to work with. My experience was very enjoyable. Thanks Brandi

Brandi is always smiling and gives great customer service! Thank you!

Brandi is always happy and give great service!

Brandi is the reason I keep my things here!!! She is always friendly, and very personable!! Thanks Brandi!!

Brandi provided me with great customer service

Brandi's service was great she provided me with everything I needed

Brandi was amazing! Informative, knowledgable, and friendly! Wonderful experience!

Brandi was very helpful and gave great customer service.

Brandi gave me excellent customer service!I would definitely recommend public service to anyone!

Brandi was very friendly and helped me with my storage needs. This is my second time renting from her. Thanks again!

I have rented 3 units at this facility for almost 20 years now. The property is always clean and Brandi takes care of me. She knows all of her 700 customers by name and makes sure everyone walks out of her office with a smile. I highly recommend this Public Storage and Brandi. I wouldn't go anywhere else!

Great customer service from Brandi!Would definitely rent here again.

We had a storage unit here for over a year, storing merchandise we were selling on eBay and Amazon. Brandi was quite helpful, and even went so far as to tell a few of her other customers about what we were selling and help us make some local sales.

Brandi was very helpful with my somewhat unorthodoxed storage needs.

Briadi is awesome, super helpful and always willing to help when I need it thanks brandi!

Brandi is amazing and always gives great customer service. We have been here for a couple of years now and I wouldn't go anywhere else.

Brandy is awesome always happy and a pleasure to work with

I forgot her name was Stacey Eckler

Brandi was great help

I have had a storage unit at this location for over 5 years ( which Brandi also helped me with) and recently upgraded to a larger unit. Brandi is great to work with and has great knowledge regarding the facilities. Great customer service. Thanks Brandi!!

Brandi was very helpful. She has excellent costumer service skills!

Brandi was very helpfull with everything. I would recommend this facility to anyone.

Came by and looked/priced a unit for my MIL for her stuff while she remodels. Talked to manager Brandi and she was very informative and made us feel at ease and comfortable with the process. Will definitely be back to rent...thanks Brandi!

Very clean and reliable. Brandi always ensures our needs are met. Highly recommend.

Brandi was awesome! Super friendly, helpful, and I enjoyed my time at public storage!

Laquesha was great helping me prices for a storage

Love this place. Good and friendly people

Brandi's awesome! Great customer service

Brandi is great to work with

I have had a storage unit here for years and the place is always clean. Brandi is super friendly and goes above and beyond to make her customers happy. Even though she has over 600 customers she knows each one by name. I wouldn't go anywhere else. Thanks for everything girls!

Wonderful experience. Great customer service and knowledge provided by Brandi and Erin!

Excellent staff, very friendly and a nice facility!

Five years ago, I rented a 10X25 for $105 and a 10X10 for $88. As of this year, I paid $223 for the 10X25 and $140 for the 10X10. Every year they continued to raise rent for "maintenance fees" when I have yet to see any maintenance being done. Also, no notification in the mail that they were doing so. I recently looked on line to see what the rates were. For example, the 10X25 unit is going for $169, but yet I was paying way more than that. WHY? And I was just told by the nice ladies in the office that the rates are going up again this year. Welp, packed up my stuff and moved it down the road. I got even more storage space for a lesser price. Saving almost $200 a month! Public Storage charges $20 for a lock, my new place ~ $8 ! Brandi and the girls were always a pleasure to talk with and were always very helpful and worked with me when ever possible, but this company is gouging prices, they don't price compare and they DO NOT WORK WITH YOU. I hope this company drives itself into the ground. From the looks of it, they are. Eastside Storage is the place to be!

Great storage prices and Brandi is very helpful and friendly

Brandi and Erin both offer excellent customer service. I have rented here for years.

Been using this facility for almost 1.6 years. Ask for Brandi and Erin and they will take great care of you!

Great with brandi. This is the only place to rent from.

Erin had all my paperwork ready and a lock for my storage unit when I arrived for our meeting. I was super impressed with the cleanliness of the facility, the addition of insurance since the last time I reserved a unit in 04, and just her hospitality in general.

Simply excellent, customer service is top quality, with Brandi & Erin being so cooperative helping me finding a smaller space from my previous now large space, by updating me with availability and reservations. I would recommend this place in a heart beat, especially being safe and clean, thanks guys.

Aweome customer service brandi and erin are the best wouldnt store my stuff anywhere else

Thank you Brandi & Erin

Property is very clean and easy to access. Brandi and Erin and beyond helpful and very professional. I highly recommend this facility for anyone who needs storage. Best place ever! Thanks girls!

Clean nice facility. Brandi most helpful

My wife went out to get a unit and because I was a current customer she could not get the rate that was online no big deal. we canceled it that day and still 5 days later we have not got a refund. The property manager brandi said she put it in as a cancel but she seemed a little distracted because she was supposed to be picking her kid up and was on the phone saying she would be there soon. We called somebody above her they said its not in their records have called regional manager with no return phone call and still no refund. I have since I cancelled my storage unit went to a storage unit less than 3 miles away and save 77.00 a month

Brandi is awesome!

Erin and Brandi were really helpful and courteous. Erin followed up with me with a phone call to make sure everything was going well. I would highly recommend everyone to use Public Storage.

Brandi is frickin awesome! Things have been great!

Brandi is awesome and very helpful!

Brandi is so.helpful and professional. Love her customer service

Met with Erin on Sunday of labor day weekend. Signed the paperwork and moved furniture in that afternoon. She was very friendly and helpful.

I reserved a space online a week prior to my move. The online system was extremely easy to navigate and Brandi was immediately able to pull up my reservation up arrival. the process was simple, easy and very cost effective. The unit was clean and in a great location to the front gate. Brandi walked me to and from the unit for inspection and had my auto payment and access set up in minutes. It is great to have a place so close to home and business that I can drop into at any time. Thank you to Brandi and the Public Storage Team for such an awesome experience.

Very good costumer service, and a great place too store extra stuff!

WE HAVE HAD OUR STUFF THERE FOR ALMOST A YEAR. AT FIRST EVERYTHING WAS COOL BUT WHEN THE OWNERS SOLD IT TO SOMEONE ELSE IT HAS BEEN A LIVING HELL SINCE THEN. THE NEW OWNERS ADDED ALL THESE NEW RIDICULOUS FEES AND NOW ITS IMPOSSIBLE TO KEEP UP WITH THE PAYMENT! THEY CHARGE US FOR AN AUCTION FEE AND A LOCK FEE. WTF. AND THIS IS EVERY MONTH LATE OR NOT. THEY ARE COMPLETLY UNREASONABLE AND TOTALLY IMPOSSIBLE TO DEAL WITH.

public storage has been wonderful to me. The girls that work there Brandi and Erin are so sweet and very professional. My furniture wont be there long but if i ever need storage again I will use this pubic storage on Mt Carmel Tobasco Rd. Thanks public Storage for making my move easier

Had a 10x25 unit from Mar 2012-Dec 2013. Great location, the staff (Brandi, Laquesha & Mary Lou) were always wonderful & pleasant. They walk the grounds daily to be sure your unit is locked & if not they will lock it with their lock & notify you. This happened TWICE to me. So grateful!! No animal "evidence" was in my unit. No problems at all. Grounds are well kept & secure. Definitely top notch operation at this location. Thank you girls for keeping my "stuff" safe until I got my house.

Thanks Brandi and Erin for providing a clean and safe environment for my belongings while I'm waiting to purchase my home. ..

Marylou is one of the most accommodating, professional and amazing people I will ever meet. We needed a storage unit for my Sister's belongings after a almost tragic fire. Marylou went out of her way to see that we got the right size, right price, etc.. and checks in every time she sees us to see how my Sister is doing. She made this one of the less stressful of all the duties we have had to go through and I appreciate her smiling face every time we see her. If I could, I would steal her away in a minute. This is what Customer Service is all about. We will use you many times to come in the future .. and I an honestly say... I never thought about storage as something I would ever need. Thank you Marylou.

Very poor customer service. Tried to end lease however office charged me for the next month and said they have no way of refunding money even though I had moved out of unit prior to start of next month's cycle. Had tried to cancel rent on a couple of occasions, however no one was ever in the office. Will not rent from this company again and very dissatisfied. Based on other reviews posted, it seems this is a ongoing issue with this management.

I went to "Public Storage Co"" to rent a storage unit. Cost was going to be $76 less 50% discount. After the paperwork was done total cost was $88.16. What gives? Oh, an extra $17.99 lock fee which wasnt disclosed earlier. A minimum of $9.00 manditory insurance per month. I asked her why this wasn't disclosed prior to my card being charged. She said this is the way the company wants it done! OMG, I did not agree to this but she refused to reverse the charges. Never Will I Ever Go There Again. Went right down the road and got a larger unit for less with no hidden fees. Thanks, Beechmont Storage.

Very good service from main office and this local branch. They actually tried hard to make sure I was happy. Could use more staff at this location.