Like the area very clean, but no physical person on site, it's ran virtually
The young lady that rented me my space was prompt she understood my needs and took care of them
Easy rental process, clean facility.
I got a issue I call and kanny jackson was awesome !!
Ms Cheryl did awesome job helping me out
Cheryl was awesome and saved my day!!
Ms. Cheryl is always helpful and pleasant, she goes out of her way to make sure that all of our questions are answered, we really appreciate her attention to detail. Thank you
Cheryle was so nice and helpful with all the process set up . I love her 😍.
Rebecca was very helpful and friendly. She was fantastic to talk to!
I rent 6 big units from another public storage, and have been a public storage customer for awhile. I purchased a unit that they auctioned and was put through hell. I couldn’t get anything resolved and the customer service main 800 number after several attempts finally reaching someone. I told them what was going on and they told me to just go to the kiosk which doesn’t work as I explained. After going back and forth they just hung up on me. Then tried for another hour trying to speak to a human.
I was ready to close out all my units with this company and avoid them. Then I made contact with Rebecca at the blacklick store. She calmed me down and worked to get me an answer and made it a priority. She got me in touch with the right person and got me what I needed. I am very grateful for her customer service. It’s nice that one person took the time to help me instead of pass me through the gauntlet of their automation.
Wendy was an absolute pleasant lady to work with. I will definitely be back to do business with Public Storage just because of her! Thanks Wendy!
Thank you Rebecca for your assistance resolving my space and rental agreement issue. Much appreciated!!
I rented a unit here and what I liked most was the ability to complete everything online. This was very helpful since I was moving from out of state, on the weekend, after business hours. There was a lock provided in the unit which was optional. The cost is $25 if you decide to use the lock provided. Valerie was very helpful when I was ready to move out of my storage.
Within an hour my account was closed out.
Very helpful. Amanda and Elisabeth are awesome.
Pam was perfect. She helped me find the perfect unit for me. Quickly efficiently and politely!!!
I wanna give a shout-out to Gail! She was very polite and very professional at her job! She is Very kind and very sweet. :)
Went to get a storage and Gail at the front desk was so nice and helpful she made everything so easy and quick!!
Gail displayed very good Customer Service. I got the right size of space needed and at the right time too. I’ll definitely be using their service again when I need extra space to rent.
Thank you so much for helping me a lot and she is nice she help with everything that we need information about storage please once visit this place
I was looking to get a bigger storage unit in a different location from a different place. I talked to Jasmine on Gender Rd and she was amazing. Someone else had just got the last unit in the size that I was looking, but it's okay because she recommended one closer to where I was looking for anyways. So then I went to the one on Reynoldsburg-New Albany Rd that she recommended and talked to Gail who was also amazing and helpful getting me set up with the app to open the gate. Thank you ladies!
Gail was amazing she helped me get into my storage unit effortlessly when I was locked out.
Gail was awesome to work with and made the online registration super easy. There is no need to rent a space anywhere else!
I went to your company in Blacklick, Ohio to inquire on several different storage areas and the associate, Gail, was very patient and pleasant while I asked many questions. She never got annoyed even though I seemed confused. Thanks Ms Gail for your information. I’ll definitely consider your storage company.
I rented here for about 6 months and my rent was due to increase the month I was scheduled to move out. Gail (or Gayle) worked to get the rent decreased back to my original monthly cost. She worked quickly and efficiently and even followed up with me the next day. She’s a legend!
Jasmin was very helpful in setting up my whole experience with Public storage .polite,and very professional
Pam was very awesome helping me with my storage needs.
As with every other location very secure but this locatio n one of the staff members is very rude and unfriendly.
Nice place to keep your belongings. I've been here since 3 years and I gotta tell you there really trustworthy
Always appreciate the help from all the managers there, Eric helped me with my needs and all questions
Located at 564 Reynoldsburg New Albany Road in Blacklick Ohio this secure storage facility with gates and passcode access is great. Whether storage for moving, a business or other purposes it is convenient and located on the East side of Columbus. One or multiple units are available. They carry all the goodies you need for moving from dollies to boxes.
Eric was SUPER helpful and gave us answers to questions that no one else had been able to give us before. Best service we've had at that location yet!!!!!
Fast and friendly and easy
Pam was awesome I appreciate her help and professionalism. She really cares a lot give her a raise!!
Vicky is amazingly helpful and really got us out of a sticky situation with the apartment complex down the road! Shes awesome!
Wonderful place and excellent customer service skills. Would definitely recommend this storage facility!!!
Great service! Jenn is the best. 🙂
I was looking to rent a storage unit closer to my new house. Stopped in and talked to Jenn who walked us through the options and showed us several units. We were able to find exactly what we needed and walked away with our space rented and ready.
I was impressed with how clean the units were and feel that our items will be safe and protected. Thanks Jenn for all your help!
I love it it's nice and clean it's cared for and the people are great.
Jenn was a big help in providing a great storage space!! And she was awesome with Customer service and dealing with my arachnophobia😅. I 10/10 recommend this place!
Kelly was a huge help in a crisis!
Very pleasant experience. Great service and good attitude.
Jenn was a wonderful help showing us available units And exposing all our options. A few computer glitches but she resolved the issue and got us set up and checked out efficiently.
Jenn did an amazing job helping me! She was very informative and straight to the point. I definitely recommend public storage, and most of all, Jenn to anyone!
Online rental process was convenient and easy to use. Facilities are clean. Located the unit was pretty easy as well.
Jenn did a wonderful job checking me in and switching units for me because the one I reserved was too small. Thank you Jenn!
I’ve personally never rented a storage unit and was unsure how to go about doing so. I spoke to the manager (Jen) and she happily guided me through the process. Outstanding customer service!
Was a very clean establishment an a very good hospitality when meeting Jenn.
Not happy AT ALL with the increase in price here.
UPDATE: They awarded me a 3 month cusomer appreciation credit of $39 dollars so I am now very happy, thank you SO much!!
Contractor here, Jen helped me out with a smile as soon as I walked into the office. She helped me getting and out with no problem. Wish I could giver her more than 5 stars. Thank you Jen!!!
Cherrell was very helpful and professional. Excellent job!!
After getting transferred 4 different times on the phone I decided to just go into the office. Heather was working and made up for my experience with the other staff on the phone. She was very knowledgeable and got me set up so I was in and out. Great customer service I would definitely recommend this location because of Heather.