Public storage had been fantastic. The customer service is top notch. Would recommend to all my friends.
Excellent climate controlled facility, outstanding customer service and support! Very happy with Public Storage! Made my move easy! C. Brennan
Went above and beyond. That was a great experience.
Had a great experience! Nice clean storages, and Skip was amazing guiding me through my concerns!
Being a new renter with Public Storage, I can only say that the staff was helpful and patient, the unit was clean, and the prices were reasonable.
Joe was great and Public Storages has great units
Skip is great to work with! Highly recommended
Awful. Rent went from $139/month 07/02/2023 to $209/month 08/02/2024 for #513, a 10' x 15' non-climate controlled unit. You can only access the facility 7am to 9pm for this price. And today, while thankfully moving out, the gate was stuck open the entire time from arrival to departure. How long has it been like this? Who knows. But that is what that premium price is for I suppose. Oh yeah, the app is trash. It worked the first few visits and then it stopped, including today during move out. So, if you have the unfortunate luck of having to rent a box here make sure you write down and save your keypad code. Otherwise, you could try talking to customer service. CS is a video call with a representative who will get you your code. But today, you would have been out of luck because that door was locked. Updates to the app don't help either. So, yeah that's my experience.
Great service very helpful!!!
Joe is pleasure to talk to.
Manager is very nice and helpful
Everyone I’m here I get great customer service…..thx again Joe
Shout to mike, He made the process of getting the storage very smooth with a fair price.
Skip is the absolute best! Goes above and beyond to make sure my deliveries can be accepted in my absence. He even has gone out of his way after hours to fix a malfunctioning door (which was not the fault of Public Storage, but a delivery company). You’ll be well taken care of here!!!
Skip is the best! Always a pleasure to work with!
Mike was very helpful and made set up easy!!! Thank you!
Skip and the staff do an incredible job . The facility is clean and safe
Skip is great ! Love this place . So glad I have them for my storage needs !
Just started renting from this facility, and Skip has been great with answering all my questions. My unit upon move in was very clean, with no evidence of any pests.
Skip has been an absolute pleasure to work with during my experience with Public Storage. He is kind and always eager to answer any questions I’ve had along the way. His attention to customer needs is truly top-notch! A big thank you to him and Ashley for making my move in day go so well.
Skip runs a clean and efficient place!
The worst place to rent keep raising prices kiosk check in would not have been able to get thru it without customer assistant customer service down the tubs all numbers I contacted no luck twenty dollar fee to pay with a rep when you call keep repeating storage units I know what my units are
Skip was extremely helpful with my storage. Phenomenal customer service provided.
The staff especially the young lady is so kind and helpful! My problem is items missing! Very disappointed! I paid for my items with my money, I expected them to be there!!
Unit leaked water all over my belongings. If you don’t purchase there insurance you are left with damaged personal belongings. Wouldn’t recommend. I would also like to add to not rent unit 418 if the top of the unit still looks to be “fixed” by tape over water leaks.
I just want to thank Skip again. He took the time to explain and help me out.
He's the Best!!!
Public storage has always met my needs when it comes to either indoor or out door storage at a great rate. The facilities are secure , clean and maintained nicely. I 10 out of 10 recommend using public storage for your storage needs.
My husband and I had the privilege to be graciously helped by Skip at the West Seneca Public Storage location. We had previously contacted a different storage facility, and thought we arrived at the particular one we had contacted. Skip informed us that we were not in fact at the establishment we contacted, but that we were in the right place. He was 100% right! He led us, step by step to secure a space. We couldn’t be happier with the establishment itself, nor more thankful for Skip’s kindness, well executed plan, and competence as an employee of Public Storage.
I have been with this location for years. I was there Saturday and Skip stopped by to see if I needed anything. Skip is always professional and courteous. I will not rent anywhere else because of his customer attention.
skip is the man thank you for the great service
Skip was very pleasant and a big help answering my questions.
Highly recommend this location! Needed a temporary space and the process from start to finish was fast, easy and convenient.
Always a pleasure seeing Skip! :)
Clean facilities and friendly staff. Skip is a great resource to have in the office. A+++++
I have to give it to them for having the best staff, I had to run over to grab somethings and i ran into Amanda who was a huge help, she gave me a hand. It really helps knowing this place cares and is willing to go the extra mile.
This place closes at 9 am. Every storage unit give 24/ access to your belongings
Move in day we got a nasty msg saying our movers were there 15 min after closing
They need to give 24/ access like others do
Also rent increased 80% after 2 mos
Tim and Skip are very professional and friendly. Outstanding customer service.
The snow removal after this November storm was phenomenal. Access to both my units was easily accessible. Tim and Skip, as always provides great customer service.
I was flying back to Buffalo to move out of my apartment and had some travel delays and Tim was amazing and was very flexible and made sure he was able to accommodate. He was very friendly and helpful and made it a very smooth process
Very happy with this Public Storage location as I was quickly able to get into a unit. Tim at the front desk was very friendly, helpful and knowledgeable about all things at this location. Will recommend to friends & family
Tim & staff have been fantastic!!
Tim, was very helpful with the unit transfer.
Tim the employee here has been awesome during this whole process. He has helped immensely during my move and is a very easy going guy.
Tim was so helpful and made sure I had everything I need. I walked in and got my unit the same day with erental
Tim was extremely helpful with renting a place for my rv
Tim and the team are second to none. Great job!
Tim was extremely helpful with storing my rv
Tim and skip provided great customer service. This is a great place for any storage needs.
Tim always Goes. Above and Beyond
Great service by Tim to get me setup quickly with the best spot available to meet my needs.
Tim and Skip were extremely friendly and informative!!!
We are downsizing and never had a storage unit before. Gary was great. He was so patient with us to learn how their units work. Showed us around the property and how our things would be kept safe. I can’t thank him enough. Just leaving public storage. It was a wonderful experience. During our 3 years moved from large temp controlled to smaller temp controlled. They were so helpful with what we needed. Will definitely recommend to friends and family.
Tim and Skip was very helpful and great customer service
Tim was great to work!!! Terrific facility, great service!!!
Tim was extremely helpful when I expressed my situation and Tim went above and beyond to make an extra call to resolve my request.
Thanks Tim!
Tim was very helpful with autopsy also with account access
I had an immediate need for a good sized storage space at a reasonable price. Luckily, I dealt with TIM HAYES at this Public Storage facility in West Seneca. He was OUTSTANDING!!!!!
I can't emphasize enough HOW EASY Tim made all of the process run, and he answered every one of my questions and concerns in a very cordial and professional manner. On the day of the move of my items into the unit I had rented, he was right on hand and made everything flow smoothly.
I have worked in Human Resources for 26 years in a Federal Agency, and Tim Hayes is the type of employee who is an incredible asset to his employer. I will continue to use Public Storage for my needs, and the reason is simple - Tim Hayes!!!!!!
Tim was really helpful in setting up my first-time ever storage unit, he made the transition super quick and seamless, and made me feel comfortable to ask questions. Thanks so much!
Tim was so helpful, thank you!!
My man Tim is the best... so helpful and polite.. I would recommend this place to anyone.
Tim was very helpful and explained everything very clearly. Great customer service!!
I forget if he said Tim/Jim on (sept 6th) was extremely helpful and understanding of the situation we found ourselves. We appreciate all he did to assist and answer our questions very professionally . Thank you!
Tim was very helpful with my
Move in
I love the staff they are great. Tim in so personable and helpful. I had a bunch of questions about products that you sell for moving and he was very knowledgeable about them all. I initially came in to let them know I’d be moving out of the unit probably by the end of October and he reviewed what needed to be done. I highly recommend this location and will definitely use again if the need arises. Great job Tim!!
Tim was very helpful with all of our storage needs and vacating the unit .
Tim was great, would rent again.
Tim at the front desk was extremely helpful and friendly as I came in to ask questions on my move in day. Everything about the units themselves is fantastic as well, with locks provided and an app to open and close the gates.
Tim was extremely helpful in my moving and storage needs! Would definitely recommend
Tim provided great customer service and answered all my questions to get me in the right size unit. Highly recommend to other people.
I requested to change my space and Tim was very helpful in making it all happen. Thanks!
Tim was extremely helpful! Made the storage process so much easier
Tim is very helpful and courteous. Tim is a pleasure to work with.
Tim was very helpful and knowledgeable
Tim helped with my lock and getting into the unit after not being there for a few months
Wonderful place! Great people. Manager Tim is awesome and helped out with the rental
Tim and Skip have always been extremely nice and helpful. They have been a pleasure to work with.
Thank You Tim !!
These guys have gone above and beyond. I have use this location in the past and have recommended it to family and friends.
Tim was extremely helpful!
Tim was super nice and helped me out when I needed it most! Thanks Tim!
Tim helped me get my rental all set up and ready to go in no time. 5 star rental, 5 star worker! Big thanks to Tim!
The people there are very friendly and helpful, and the prices are much more affordable for those who are on a tight budget.
Tim was helpful, I was super happy with the service here!
Tim was incredibly helpful. Made sure I had everything I need before move in and was diligent and helpful when moving storage in. Highly recommend and am thankful to Tim!
Tim. Great support. Polite and knowledgeable
Tim, is a awesome guy. Shut my unit door that I left open. Always looking out for you.
Tim was very helpful with setting up my rental . He walked me through the setup process .
I have had my storage unit here for the past 10 years. They have been great to work with. Tim has been WONDERFUL . He is very helpful and GREAT to deal with!!!
First time auction buyer tim and Joe were great to work with. Very helpful with the process!!
Tim was helpful with transferring me to another unit.
Tim was great. He was able to help me with a smooth transfer with my out of state storage unit.
Tim was helpful and accommodating. I highly recommend this storage facility.
Tim was very helpful with my storage unit rental. And recommended damp check to protect my belongings!
Did a walk in and Tim was great. He was very attentive and offered the best service!
Tim was very helpful with my gate code
Tim helped me in the office with auto pay!!
Very great customer service thanks Tim and skip
Tim was a great help when I signed up for my unit and very friendly and helpful when I vacated. 5 star
Tim is truly one of the best. He goes out of his way to make sure your needs are met. If you ever need help he is always there for you. Highly recommend this storage facility. 👍
Customer service at this location is the best! Tim and Skip are extremely helpful and always checking to make sure everything is good. Thank you.
Tim is an amazing manager. He walked me through the E rental and made sure everything was easy for me!
TIM took the extra step to help me and answer my questions!!
Tim was very helpful with the move-in!
Tim and Amanda were amazing! Very friendly and helpful! Very easy transfer of units!!
Management is very helpful, and I am very pleased with the service I received from Skip today. What a great guy! Thanks, Skip!
I stopped by to update my auto pay , tim was very helpful. Thanks
Stop by to visit today TimStop by to visit today Tim did
Tim was extremely helpful setting up the unit on very short notice. Would definitely use again.
The management at this facility have always been courteous and professional. Any questions or concerns I’ve had, have been addressed and answered in a timely manor. Thank you Skip for the extra help you gave me to rectify my problem.
Although management here is great they're not open for access 24 hours like most other storage facilities. They're very quick to assume ownership of your unit the minute payment is late with no remorse for those affected by the Covid Plandemic. The prices are lower than some but is downplayed by the lack of around the clock access. For just a little more money you get a lot more in access and customer service at most of the other local area storage facilities. I will not return.
Tim was professional, courteous, and very helpful with the transfer of units. Great experience!
Tim is great! Had a few acct things to transfer over which was a timely process, and he was so paitent and thorough.
Raise the rent $27 after 6 months.
Courteous and very professional. Tim did an awesome job assisting me. I had to transfer to a bigger storage unit because I needed a larger storage space. Tim was efficient, knowledgeable and assisted with providing me with a smooth transition. Excellent customer service!
Fantastic experience clean and safe . Tim at front desk was super friendly and easy on boarding
Tim was such an amazing help getting us set up for a place to park our truck for a short period of time. His professionalism and willingness to help were outstanding. I would recommend this location. Make sure to ask for Tim!!! Thank you again Public Storage.