Great service from the staff.
Mike the property manager is literally nothing short of AMAZING. My things were literally about to be auctioned off this morning and he did his best to help me and get me set up with a payment plan and I didn’t loose anything. My & my children are so thankful this season. Mike you’re amazing don’t ever forget that!
Mike is a great guy!!! Very helpful and professional. Excellent service.
So I don’t rent here but I have a friend who does and Mike and Ashley have been nothing but amazing to my friend and myself both are great people and definitely love their job and going above and beyond for their customers and anyone who steps into the office or property id give them each way more then 5 stars if I could. You will not be disappointed if you meet either of them on any given day
I have been a customer for over four years. My personal property is not only safe but also clean and dry (my unit is Not CLIMATE CONTROLLED) and yet even furniture is in great shape!!!! Once went to my unit and did not lock it properly when I left!!! Ashley called and let me know right away!!!! She also helped me arrange to get my things into a smaller unit. Both Ashley and Mike always able to answer my questions about storage, always courteous and pleasant. Any business would be blessed to have either one of them as an employee!!!!!
Great customer service from Ashley.
Great and clean location - Tim the guy who runs the locations is very accommodating and professional. Great location to do business with
Fast and easy.. the associate Nick was great
She was great very helpful… A star worker
Great and professional staff. Always helpful
Great memorial day deal! Unit was ready when we arrived, and I was able to access the property with the mobile app. Our free lock (part of the sale), was in our unit waiting for us. No hassle, great price, clean property.
Walked in not knowing what to expect, Ashley, the wonderful lady working at the front desk was very helpful and friendly! Helped me find the storage space I was looking for and made it very easy!
I was so stressed my nerves was bad , I didn't want to lose my storage all my belongings, but Mike called me he was such a sweetheart we talked and I feel so much better, thank you so much . If you need to call here I suggest you ask for Mike, very professional and helpful.
Ashley answered all my questions about storage and showed me the property. It was so clean and secure I have no worries about storing at this location. Ashley is an absolute delight
Thank you Ashley and Skip for the best service...Ashley had been amazing
My husband Dan, was at the Storage unit today where he met Joe, he said he was such a nice guy very friendly and out going, asked him if he needed assistance with anything, the world needs more people like him!! TY Joe & please give your dad our best & gratitude for serving our country 🇺🇸
Ashley was Very helpful and nice, does an amazing job keeping people out from trying to get access 👍🏼👍🏼👍🏼
From the second I walked in I was given the best service Ashely could possibly give.
Joe's help was appreciated.Public storage rental is easy thx again Joe
Wonderful experience with public storage esp with Joe s help. Continued excellent help from Ashley on transferring units.
Great service from Ashley and joe
I have been a customer at this location for almost 2 years. The staff is very helpful and responsive. Ashley has gone above and beyond making sure that I have had the best experience possible. I moved from Rochester and have stored items here until I recently purchased my home. I still have a small unit. She has updated me on changes that have impacted my account. I really appreciate this location and the staff. Keep up the great work.
Today I would like to give Joe at public storage on William st in Buffalo, NY a 5 star review. He is friendly, courteous and answered all my questions in a professional manner. Definitely a pleasure to work with.
Ashley at this location is absolutely amazing. She helped me out on several occasions and to be honest she went above and beyond her duties. I could not have asked for a better. I no longer need my unit but if I ever need storge again I will not take my business anywhere else THANK YOU! THANK YOU! THANK YOU!
Ashley and Joe were very helpful thx guys.Public storage has great employees.
Great place to store items.The gate provides great security…
Joe was great help. Out standing customer service. Great place to store my shit!
Joe and Josh were very helpful with helping me get in the gate!
Josh and Joe are out standing employees they went above and beyond for my needs I couldn’t ask for any better employees then these two give them a raise give them a 5 day stay in a five star hotel somewhere exotic promote promote promotion!!!!
Joe was very helpful great customer service.
Very nice clean place, and the employees were very friendly and shaped to the point and got me in and out in five minutes
Very reassuring that I found the right place to be able to be okay that my belongings are safe
Joe is so professional, on point. Knows his stuff, very friendly. Public storage call Joe. He's the best!
Rep name Mike had great customer service truly appreciated great experience
Joe was very helpful great customer services very attentive very thankful!
Always get good customer service. Ashley is always attentive to anything I address
Ashey was incredibly helpful. I came into public storage without a phone as it just got smashed while riding a bike. Ashey immediately knew how she could help, and I was able to access my storage locker.
I mentioned that she was saving my day, and all she had to say: "I would make sure to help you out."
very appreciated!
I just called to inquire about a cheaper unit and Mike Was amazing! He was very helpful and I do not have to even move my things into another unit! GIVE THIS MAN A RAISE!
Lady there was super helpful tried to get me a lower rate and I was much appreciated
Mike was super helpful and polite.
Seems clean and quiet. Just stopped to meet off the interstate, closest parking lot.
Great customer service with mike very fast and perfessional
Nice company very helpful
The service I received today from Ashley was the best I've had in years . She found me a unit within my price range as well as helping to show me how to open the gate by my phone . Property is very clean and well maintained as well as being very secure . I highly recommend this facility if your in need of storage .
Ashley was very friendly when I came in looking for a unit. She was very helpful thank you
José was very wonderful and a big help…
Joe shows great customer service every time I'm here.
I cannot tell you how attentive and detailed Ashley was when I came there. Ashley is an awesome employee and you need 10 more just like her!!!! Thank you Ashley for all your help! We will recommend you and your storage company to all of our friends!!!!
Ashley helped me get a great price on a unit during a sale promotion by letting me know my stuff would fit in a smaller space than I thought. She was so helpful and showed me how to get in the gate using the app. Thank you for your knowledge and amazing customer service!
Ashley is a great employee to talk to over the phone
SKIP AND ASHLEY 10/10 AMAZING SERVICE 100% RECOMMEND THIS PLACE
Ashley she was the best had great customer service and got me exactly what I needed and was a big help highly recommend her and public storage
Super quick and easy to rent a space! Space was very clean. Using the app to get in and out is so much better than having to open a window in bad weather. Thank you!!
Had to get a unit quickly, came here an was well taken care of by Ashley, an skip had a unit in less then 5 mins would recommend this location from my experiences so far
Ashley has been so very helpful in my rental process. I can't thank her enough!!
Joe helped us out a great deal!!!
Mike did a excellent job professional and courteous.
I came into the office to get things settled with my reservation and I had the most wonderful experience with Mr. Joe & Mr Skip. I was really nervous, but they calmed my nerves and made my day. I truly appreciate these gentleman.
Very reasonable price. Clean. Secure
The service was wonderful. Ashley was amazing well informed and very helpful.
Mike was great at answering my questions regarding move out. I called and left a message for help for move out and was called immediately after.
Mike was very helpful! Thank you.
The nicest employees ever especially ashley the one with red hair shes so nice and always has a smile on her face 😁!
Ashley was a great help. Amazing customer service and friendly
Very professional and courteous
Jayne was amazing! Extremely detailed and helpful through our process. Would definitely recommend for any storage needs!
Mike was great friendly and fast service
Mike at Public Storage is a professional person and the facility it's a great place to store your belongings
Mike is the man such a nice guy very helpful make sure you ask for mike 👍👍👍👍
Great service provided by Mike
Ashley was amazing and started my month off right !! Made my day and super helpful !!!
The nice young lady at the counter Kathy, was very nice, and helpful. Very pleasant to talk with, and she knows her business really well.
Skip has excellent phone service
Ashley was such a pleasure! She is extremely knowledgeable when it came to my storage needs. Every question I threw at her, she had an answer for everything. Thank you so much again Ashley ☺️
Great service! I started my application online then went to the location to complete my reservation. Was greeted by Skip who was very friendly and helpful. He looked up to see if any promotions were available and I was able to upgrade to a larger unit(10×20)with a deal of only $1.00 for the first 30 days and the monthly cost was was just $15 more than the smaller unit(10×15) which didn't have the $1 promotion. Thanks Skip! Grounds were well kept and secure.
Ashley is very nice & very professional!.
I received an email from public storage that my rent was going up $100 per month. I was starting to shop around. Out of the blue I received a call from Ashley at the William street location and she told me she was able to get my account locked at the prior rate for three more months. Now that’s customer service. Thanks, Ashley!
a huge help when moving out of college and really easy to set up
I was very please with the services given on the phone and in person by Mr. Skip. Great customer service.
Setup my storage unit account with Mike today. Very excellent customer care, friendly and answered all my question.
I received a lot of good information on my visit to this store nice and clean and a very helpful staff
Very helpful and a great experience. The worker helped me very well and always cheerful. Will definitely be coming back to Williams St again if I need anything again.
I was there Friday. The manager really helped me out!! I didn't get her name, but her customer service exceeded my expectation!!. Thank you public storage!!
Helpful, clean, clear instructions and answered all my questions.
Mike was awesome!! The process was very easy, like 123!! I would definitely recommend this company.
Great Service but a bit pricey but I understand the situation very clean! Totally satisfied