Public Storage Self-Storage Units at 2733 William Street, Cheektowaga, NY

It's great

Joe was very helpful great customer services very attentive very thankful!

Always get good customer service. Ashley is always attentive to anything I address

Ashey was incredibly helpful. I came into public storage without a phone as it just got smashed while riding a bike. Ashey immediately knew how she could help, and I was able to access my storage locker. I mentioned that she was saving my day, and all she had to say: "I would make sure to help you out." very appreciated!

Great customer service

I just called to inquire about a cheaper unit and Mike Was amazing! He was very helpful and I do not have to even move my things into another unit! GIVE THIS MAN A RAISE!

Mike helped 100% !!!!!

Lady there was super helpful tried to get me a lower rate and I was much appreciated

Mike was super helpful and polite.

Seems clean and quiet. Just stopped to meet off the interstate, closest parking lot.

Great customer service with mike very fast and perfessional

Nice company very helpful

The service I received today from Ashley was the best I've had in years . She found me a unit within my price range as well as helping to show me how to open the gate by my phone . Property is very clean and well maintained as well as being very secure . I highly recommend this facility if your in need of storage .

Ashley was very friendly when I came in looking for a unit. She was very helpful thank you

José was very wonderful and a big help…

Joe shows great customer service every time I'm here.

I cannot tell you how attentive and detailed Ashley was when I came there. Ashley is an awesome employee and you need 10 more just like her!!!! Thank you Ashley for all your help! We will recommend you and your storage company to all of our friends!!!!

Ashley helped me get a great price on a unit during a sale promotion by letting me know my stuff would fit in a smaller space than I thought. She was so helpful and showed me how to get in the gate using the app. Thank you for your knowledge and amazing customer service!

Ashley is a great employee to talk to over the phone

DO NOT RENT FROM THEM. THESE MFS ARE SOME THIEVES. MIKE THE FAT BLACK GUY AT THE FRONT DESK IS A THIEF. THE WHITE LADY WHO OWNS THE PLACE SHE LIVES RIGHT UPSTAIRS FROM THE OFFICE HER AND HER BOYFRIEND. THEY ALL WORK TOGETHER GOING INTO UNIT STEALING.

SKIP AND ASHLEY 10/10 AMAZING SERVICE 100% RECOMMEND THIS PLACE

Ashley she was the best had great customer service and got me exactly what I needed and was a big help highly recommend her and public storage

Super quick and easy to rent a space! Space was very clean. Using the app to get in and out is so much better than having to open a window in bad weather. Thank you!!

Thank you Ashley and Skip for the best service

Had to get a unit quickly, came here an was well taken care of by Ashley, an skip had a unit in less then 5 mins would recommend this location from my experiences so far

Ashley has been so very helpful in my rental process. I can't thank her enough!!

Joe helped us out a great deal!!!

Mike did a excellent job professional and courteous.

I came into the office to get things settled with my reservation and I had the most wonderful experience with Mr. Joe & Mr Skip. I was really nervous, but they calmed my nerves and made my day. I truly appreciate these gentleman.

Very reasonable price. Clean. Secure

I had a relationship with Public Storage in West Seneca I had a car there no problem beautiful experience I went to rent space from Cheektowaga public storage, and from time to time I will and take things out when I was ready to move my items out I discovered that I had a Russian gold coin that was missing and I also had some designer items that were valuable missing from storage unit, when I spoke to the young lady at the desk who was very kind but she was lacking empathy when I told her I had things missing from my storage unit and she just directed me to an insurance pamphlet shocked she asked no questions and didn’t seem surprised be aware of the storage facilities that you use and make sure that you check the reviews as well and probably most people feel powerless when it comes to these insurance companies because I don’t know if this insurance company is going to respond in a great way or give difficulty but I don’t think I would ever use this storage unit ever again, and I also had mice droppings everywhere in my boxes that were open, and in facility. It was an inside unit!

The service was wonderful. Ashley was amazing well informed and very helpful.

Security is top notch

Mike was great at answering my questions regarding move out. I called and left a message for help for move out and was called immediately after.

Mike was very helpful! Thank you.

I would not recommend this storage at all!!! The other reviews aren't lying it is rat infested. the storage units have what seems to be a tunnel that leads to other ones. Which is perfect for vermines to travel from unit to unit. And also I had the toss out almost all of my stuff because of the infestation being that horrible. There was also a weird rust colored film all over my stuff which came from the top of the storage which is rusty I assume from flooding and rain. Not to mention in the Winter time it was not plowed and they even threw a fit about us asking to borrow a shovel to unshoveled entrance of our storage. Are uhaul even got stuck too. The workers are very rude and unhelpful. I already had a storage at life storage I should have just gotten another one there I never had issues. DO NOT RENT FROM PUBLIC STORAGE OR YOU'LL BE SORRY!!!

The nicest employees ever especially ashley the one with red hair shes so nice and always has a smile on her face 😁!

Ashley was a great help. Amazing customer service and friendly

Very professional and courteous

Jayne was amazing! Extremely detailed and helpful through our process. Would definitely recommend for any storage needs!

Mike was great friendly and fast service

Mike at Public Storage is a professional person and the facility it's a great place to store your belongings

Mike is the man such a nice guy very helpful make sure you ask for mike 👍👍👍👍

Great service provided by Mike

Ashley was amazing and started my month off right !! Made my day and super helpful !!!

The nice young lady at the counter Kathy, was very nice, and helpful. Very pleasant to talk with, and she knows her business really well.

Given the monthly cost. Their is no explanation why this was not plowed! Absolutely unacceptable. I pull up tp the security gate wide open. I had to walk to my unit and shovel out the door. On my walk out, a Uhaul truck was stuck at the gate. A loader clearing the parking lot next door had to come and help pull out the Uhaul truck.

Skip has excellent phone service

Do not rent from here. There are rats and the rent just went up again. They want $255 for a rat infested unit. The people who work here are rude. This is the second public storage we rented with and both times were terrible. Don’t make the same mistake. Putting your items behind a dumpster would be better than paying a ridiculous amount for basically the same service.

Ashley was such a pleasure! She is extremely knowledgeable when it came to my storage needs. Every question I threw at her, she had an answer for everything. Thank you so much again Ashley ☺️

Excellent service

Great service! I started my application online then went to the location to complete my reservation. Was greeted by Skip who was very friendly and helpful. He looked up to see if any promotions were available and I was able to upgrade to a larger unit(10×20)with a deal of only $1.00 for the first 30 days and the monthly cost was was just $15 more than the smaller unit(10×15) which didn't have the $1 promotion. Thanks Skip! Grounds were well kept and secure.

Ashley is very nice & very professional!.

I received an email from public storage that my rent was going up $100 per month. I was starting to shop around. Out of the blue I received a call from Ashley at the William street location and she told me she was able to get my account locked at the prior rate for three more months. Now that’s customer service. Thanks, Ashley!

a huge help when moving out of college and really easy to set up

I was very please with the services given on the phone and in person by Mr. Skip. Great customer service.

They raise the cost every six months. I started paying 152 now I pay 225. Same storage

Setup my storage unit account with Mike today. Very excellent customer care, friendly and answered all my question.

I received a lot of good information on my visit to this store nice and clean and a very helpful staff

Very helpful and a great experience. The worker helped me very well and always cheerful. Will definitely be coming back to Williams St again if I need anything again.

I was there Friday. The manager really helped me out!! I didn't get her name, but her customer service exceeded my expectation!!. Thank you public storage!!

Helpful, clean, clear instructions and answered all my questions.

Mike was awesome!! The process was very easy, like 123!! I would definitely recommend this company.

Great Service but a bit pricey but I understand the situation very clean! Totally satisfied