Public Storage Self-Storage Units at 479 5th Ave, New Rochelle, NY

Great service & nice & helpful employees

Kai is awesome!!!!!

5 star rating for two reasons! When we moved out of the unit, Kai proactively reached out to see if we were indeed emptying the unit and wanted to close my account. She is a superstar! Also, the facility is clean and safe.

I had a great pleasure of meeting miss kai and she was so helpful and very nice !

Super easy experience, didn’t last more than 10-15 mins. Workers were really nice and helpful.

Iakua, She’s the greatest. Easy to talk to so i came back

This storage unit was super easy to use and affordable! The staff were extremely helpful throughout the entire process especially Iakua! Would highly recommend to others.

located in a nice area and clean place. Iakua is excellent! She explained to me very well despite of very busy day for her and booked an nice unit for me.

I am new to storage rental. Iakua patiently explained the process and allowed me to take as much time and ask as many questions as I need.

Hi I had a great positive experience with Iakua today at the New Rochelle public storage unit! Very professional and organized and friendly.

Iakua was absolutely amazing. Great help and extremely friendly!!

Iakua was a great help - I had multiple things I needed taken care of moving into my new unit and she did them with ease. She also came up to the unit and showed me how to address a challenge with opening the lock itself. Definitely super helpful

Iakua was wonderful! So helpful! I was really confused about the process and she helped me figure everything out on the spot ☺️

iakua assisted me very well , she was well mannered and you can tell she cares about her job. She was able to answer all the questions I had about storage , fees and timelines. I will definitely return and send customers to this location. Not sure is employees actually see this but thank you iakua.

Iakua is someone u and I can count on when all else fail. I remember when I received my storage and had my own Lock on it. I thought I did the right thing. But the next day after I move my stuff in I received a phone call from Iakua, letting me know that I did not properly lock my storage correctly. I said ooh no can u lock it she said she is unable too but will keep and I out for it until I reach there. I didn't reach up there until the following week because of work hrs. I asked her did a customer tell her my storage door was open. She said no I do my rounds every 1/2 hour or so and it wasn't open she said it's just the lock was not properly secured. and I noticed it but don't worry no one would get on her watch.. I chuckled. The moral of my story is that. I rate her 10 ⭐'s 100 💯 💯 percent of class a customer service. This is why I I love public storage because of Iakua. You need more honest workers like her. Great doing business and you should not take away from the person character itself. Although we all make mistakes She has a good heart n I thank you guys I could trust her with my belongings. . A week later on top of that. Thanks Iakua

iakua has great energy and smiles the whole time. She is very knowledgable & goes above and beyond for her customers . I saw her in action with the couple before me and then she was exactly the same energetic and pleased to help me as well! Shes a great worker Never let her go!

Iakua has made my experience with public storage beyond AMAZING ! I came in very uncertain about what size I needed. She sprung right into action and asked what I was storing she even made sure I understood it was just to give me the proper and best size for my needs! She even multitasked and unlocked carts for other customers! She smiled the entire time. I know I was hassling her but she assured me she’s here for me and my needs! With all her efforts of overcoming certain concerns and objections I had, this woman deserves a raise because shes the definition of hard working and dedication

Iakua was very helpful and polite when I visited and asked questions about getting a storage unit. I will definitely do business with this company in the future.

Iakua has been a great help i came in trying to get a unit and she assisted me and then I saw a public storage sticker so I panicked . She went upstairs with me and verified that that is my lock and they just put a sticker on it. She's a great hire. Hooray Iakua!

The girl I spoke to, Ikqua was great. She was not only friendly but very knowledgeable and helped answer all my questions!

Iakua was extremely helpful, including with answering questions, helping me get a second storage unit that I needed unexpectedly, and even helping me charge my iPhone after a long move.

Iakua is exceptional She goes above and beyond to help her customers… GREAT service and always with a smile.. she is a true rockstar ⭐️

Iakua is amazing! Public storage should be tremendously ecstatic for hiring her! I came in frantic about not knowing what size to need and Iakua ensured me that i don’t have to be frantic and she has my best interest. She walked me outside and showed me how to access the property which is through a passcode designed just for each customer. She let me know that security is one of their main focuses. She then had me go upstairs with her and showed me two units she felt would take care of my needs and she was 100% right. She held the door open for me which most employees don’t they rush in and expect me to be right behind them. She maintained a positive attitude throughout our whole ordeal on top of a beautiful smile. She gave me the direct phone number to the store so I dont have to call the 800 number. This girl here is amazing! She deserves a raise or promotion for her expertise and knowledge that she shares! You go Iakua!!!!!!!

I had such a wonderful experience with Public Storage! Iauka, was of uttermost help through my immense issues with my storage facility. Thanks Public Storage. Hip Hip Hooray.

Iakua was exceptionally great and understanding during an incident that took place on May 6, 2023. She stated she would follow up with her supervisor and she did so. Her commitment and dedication was truly outstanding; she displayed what customer service is all about.

Iakua is one of the BEST employees I’ve ever encountered. She was so patient with me. She printed out all the papers I needed with a big smile and no hesitation and told me anytime that Pelham is closed, I’m more than welcome to come here and she’ll assist me! She’s a GREAT hire. Hire more people like hers she’s punctual to a T!

Today (5/14/23) I went to get a storage unit from Public Storage on 5th Avenue in New Rochelle. I met very welcoming young lady who was working at the desk at the time. This young lady was the epitome of grace and could not be more welcoming and helpful. She spent time explaining the process and made sure that I understood each document that I signed. I would give this employee 10/10 for executing the entire process.

Moved my storage unit to the New Rochelle Location and I definitely made the right choice. Michelle and the rest of the staff are really great to their customers. I haven't had any issues with the space and the location is next to a beautiful park.

Michelle was really nice. I wasn’t planning on renting but she sold me! Very easy to talk to and really listened to what I wanted.

Michelle was very kind and helpful with updating my profile and payment information, among other questions I had.

Iakua was very helpful. Such a wonderful worker. Thank you for all the patience to me and my family.

The employees here are so helpful and kind! The building is spotless. Highly recommend using new Rochelle public storage 10/10

Great place. Always helpful staff and perfect prices.

Public Storage has been the best storage facility that I have used so far. The location is in a nice area and the facility is always clean. Michelle took the time to explain everything I needed to know before I committed and I really appreciate the excellent customer service she has provided.

No me gusta nunca tiene carrito para llevar cosas pesadas

Sign up was easy. They really are friendly here, never had a bad experience. Michelle and iakua are great.

Iakua was fabulous! So helpful. It was my first day move in and she was terrific!

Iakua is awesome. She was very helpful and a genuinely nice person. I recommend this place highly.

Iakua is the best omg. Her service is outstanding. I am big on customer service support and she gave me the best service advice help and answered all questions while helping others. Great job Iakua..

Iakua was amazing! So was super helpful and accommodating, very friendly and nice. Highly recommend!

Iakua was warm and friendly and a great help!

Just want to say I came in the facility today and i had a warm greeting from Iakua . She answered all my questions and actually had all answers to them very fast lol . I had an amazing customer service experience with her .

Iakua was so helpful and nice. Made me more likely to remain a customer!

Iakua is just simple an amazing hard worker and nice, very helpful and if I can to give her more than 5 Stars trust me I will do I'm very thankful to her for all that she did to help me with everything.

Iakua was such a great help and very patient with me. She was very welcoming and thorough with information about the property. The office smelled so amazing. Special kuddos to her.

Ashley and Michelle were very helpful. Great customer service!

Incredible place to do business with. The staff was absolutely fantastic from start to finish 👏.

Needed to reset a number of things and Iakua, the manager, helped me with everything. She is great!! Good place for storage.

Ashley is the best, she really was super nice and super helpful in accommodating my storage unit, thank you very much Ashley, if you ever need anything to store your stuff definitely come check out Ashley

Ashley the manager was amazing and very helpful! Iakua is such a great addition to your business as well as Diego. I felt very comfortable and happy with the process getting a space here. I highly recommend this facility. 5 stars 🤩

I actually had a great experience with the staff there. They were incredibly helpful. I foolishly lost the keys to my lock and needed help breaking my lock off. Manny who works there was such a gem. He helped me through the whole process. I didn't have the strength to break it myself. Thankfully Manny and Melissa were there to help me through the whole thing. They made the process so seamless. Overall Great staff and customer service!!! Thanks again guys!

Manny was great!! Great customer service

Really great place to keep . Michelle is always friendly and a pleasure to do business with.

This Public Storage is an excellent location to store your items. The facility is clean and well maintained. Michelle and the rest of the staff are very helpful.

Michelle is a wonderful person. What great help and knowledgeable person. Good manager as I have been here at the storage for a few months.. Guided me as to various alternatives and the best options for my situations. Came up to see the me at the storage units and showed me the best way to pack the unit to as compact as possible. She is top notch.

Been there since 2019. Always clean. Always working. Great staff.

I use this location. love the staff, Michelle is awesome!!

Thank you Public Storage for all your help. Michelle is always very helpful and wonderful to talk to. I have used other storage companies but Public Storage has been the best option.

Such a lovely location. Its in a great area that's nice and quiet and I have never had any issues getting a cart. The staff is excellent and answers all of my questions.

breana and Michelle were great & very detailed thanks girls!

Michelle and breana were very friendly and professional. I really enjoyed my experience here would 10/10 recommend.

I just opened up my first storage unit and I was not too sure of how these things work. Thank you to Breana who was very detailed with all my questions. Now to fill up my room.

Overall it was a great experience I was assisted by dontae who was super nice and helpful

The property manager dontae was very helpful and friendly even tho I'm just shopping around I think I will be back because of his service

Dante was very helpful and friendly, and the facility looks good.

Michelle the property manager of this location is incredible! Super helpful and kind. Always supportive when I needed it.

Michelle was extremely helpful, attentive and sweet! definitely recommend!

Ashley and Michelle were a huge help

Michelle was a huge help! #sherocks

George was great

Ashley and Michelle were amazing/helpful!

Good customer services Michelle that works there.help me out.

Craig is a extremely courteous and professional employee. Thank you for all your help 🙏🏽💪🏽💪🏽

Moving back into college is an ordeal by itself. Having to pick up half my room at a storage center just adds insult to injury. Luckily, my mom and I chose to store my stuff at Public Storage in New Rochelle. Along with climate controlled units that are easy to access, they have Craig, which many places do not. Craig, managing the Public Storage location at the time, went out of his way to help me vacate my unit, instead of going on his lunch on time. Craig was personable, holding a nice conversation with me about my college experiences, and improve my times of moving back into college 10 times over!

5 stars for Craig who greeted us as we entered, showed us our options, gave us useful information on the unit, how the navigate around as well as just great friendly banter. He even made sure our unit was in great condition before move in. Michelle helped us with the paper work and was a superstar that broke all the mundane rules and terms down into simple to understand language. Could not have been happier with my visit in to the office today. Keep up the good work guys.

Lazy and incompetent staff, horrible facility access with large trucks constantly blocking off the entrances, no carts, broken elevators, broken garage doors etc...etc... I have been a disgruntled customer since 2020. I have been stuck here because I am storing a large number of items that need to be liquidated and are tough to move. At month's end, I will be hiring movers to get this stuff out as I can no longer tolerate it. I am headed to Safeguard on the same block. I stored some items there and my experience was wonderful. As of right now, I have been, yet again, charged for a unit that I vacated. I shifted to a smaller unit after slowly moving stuff out. Given that they auto-charged to a checking account, I now have to wait for the check in the mail to be reimbursed. Who knows when that will arrive? They claim that they were too short staffed to see that the unit was empty with the rolling door left open. I cannot get out of this place sooner. The people leaving positive reviews are probably being incentivized through discounts being offered. Since I am an older customer who began storing during the pandemic, I am not compromised so I can be honest.

Great staff, extremely helpful and kind!

Truly a great team, especially Michelle. Open and caring service you don't see much now adays.

michelle and craig were so helpful and friendly they really made the experience wonderful

My fiancé was trying to call all the last 2 weeks to handle terminating his storage unit & get info for vacating. He had vacated except for 1 piece of furniture that needed a moving truck to get out. No one was answering the phones or returning his voicemails. He came on the 2nd, today, and was told he has to pay the entire month of July. So he vacates July 2nd, and still has to pay for that entire month. I understand the technical reasoning behind the employee Isaiah saying that we have a balance to pay. But the fact that the business wasn’t responding to their clients & not answering the phones to give out the necessary info about terminating the billing agreement, that would make it reasonable for the manager to waive the month of July. Especially when the client financially is unable to pay that penalty month. Isaiah said he’s the manager of the business but he did not carry himself as a manager & had zero interest in taking authority for the situation. He didn’t try to call his district manager despite me asking for him to. He didn’t call the billing company on our behalf despite me asking for his help in doing so. He just said he couldn’t help. (He didn’t want to help). Basically- if you’re going to store your stuff there; just pay attention to the fine print. No issue with the units themselves and the gentleman was polite- but they’re very bureaucratic & unwilling to care about their clients.

Michelle was very helpful

Overpriced increased rates before first year was out. Forced me to buy insurance and padlock from them. Dig a hole and bury it in your backyard before you go here.

This a great place! Ive been storing here for a while, and the staff has been extremely helpful. I've never had any issues at all.

Clean good place for your storage

Manny gave great advice

Michelle and manny helped me out got me a great deal on my unit.

Great experience Manny made the experience very smooth and easy!!!

Me and my wife moved our whole 4 bedroom house into our new 10x20 unit all with the help of Manny he was very helpful and made the process easy

Manny’s was very helpful!!!

MKayla gave excellent customer service and was very helpful

Michelle and Ashley were extremely helpful! I plan on recommending this location to all of my friends and family based on their outstanding service.

Michelle is amazing!!! She helped us find the perfect size storage unit that we needed and She is super professional and so easy to work with! Highly recommend!

Only had the spot for a couple months and noticed there was water dripping all over my things. Spoke to Michelle at the new Rochelle location and she couldn’t of been nicer. She helped me get a new unit, apologized numerous times and just felt genuine. I now have a piece of mind my things are safe thanks to her.

I don’t write a lot of reviews but have to say, experience here so far is solid. Did everything online, and it all worked. From picking a space, to having the space ready for me with a brand new lock when I arrived, to being able to drive my car into the covered garage, all thumbs up.

Monique was very nice and helpful. Very clean facility.

Everything was great Monique was very friendly a lot of help if I ever needed to come back I would love to have her assist me again

i definitely recommend JOE great help with all the information that he provided me such a services!!!!!

My experience at public storage today along with Jasmine's and Joe's help was great. Between the two of them I had no trouble with anything. They were very respect and assitful with all my questions and concerns and I was very please with their professionalism and wanted to let them along with the rest of the public storage company know about it.

Great customer service!! The property manager Monique greeted me the moment I walked in and ensured I had the right unit and a price within my range. The building is very clean and secure. I would definitely recommend this facility.

I have never been to public storage until today, and had the best experience with one of the staff at the front desk. Monique was very helpful and resourceful. I only signed up for $1.00 and I received a unit and I was very grateful for that in a time like this while we’re in a Pandemic. I would highly recommend anyone needing extra storage space to come here to receive a Unit.

Monique thank you soo much for helping clean out my storage unit, I am so grateful and I appreciate you being so helpful. So respectful and courteous. Public Storage needs to give you a raise ASAP.

I went to public storage in New Rochelle not knowing a single thing about storage. Jasmine helped me understand everything I needed to know while being very kind and patient as I asked tons of questions, I will definitely be storing here and will be recommending this location to all my friends and family.

Joe was very knowledgeable and patient as he assisted me with my storage needs, as the facility was nice and clean, I definitely would recommend this place for my family and friends.

l Ive never used a public storage company before and i went to the facility to get an idea of what size unit to get. I was greeted by Brianna. She was very patient and helpful through this whole experience! All questions were answered and i no longer have any concerns! Thanks Brianna!

Great facility but be careful of rising rents!

The customer service is lacking at this Public storege they don't show you type of space you will be renting. They just give you a space and your supposed to take it and that's that. A customer should be shown what space what they will be renting and if it's big enough or small enough or even wide enough for their use. I am not pleased with this facility at all. They showed others customers the space that they were interested in, but I was not shown so be mindful of that when you go here.

Brianna and Jasmine were very friendly, patient and informative. They answered all my questions and i no longer have any concerns! Thanks so much! Highly recommend this property!

Rented a unit today at this property and Trish Ann, Paris and Monique was awesome would highly recommend renting at this property to anyone.

Rented a space today at this property and the representative Trish-Ann that assisted me did a very good job helping me moving in and satisfying my storage needs, I recommend her to anyone.

I went on the facility to check out pricing and was later brought on tour .The facility was very clean which is a huge plus for me. Brianna and Jasmine were extremely friendly, they answered all my questions and I no longer had any concerns! I highly recommend this location to everyone!!

I always get wonderful service at this location, Brianna is super helpful!5stars!!

This was doing this and jasmine and Brianna was delightful amazing they both show me the steps by step and they show me around and different sizes and all great customer services 5 stars all the way

Jasmine and Brianna was great and the place was clean come over here

Brianna and jasmine were very friendly, patient and helpful! And facility was very clean! Highly recommended!

This Place is Brand New!!! or so it appears! I don't think there a storage that is cleaner, and the staff is so friendly and helpful, despite me asking questions with obvious answer (sorry its my first storage rental) Forgive me if i got the wrong name, but i think it was Brianna that helped me through the quick and easy process, but there were two other women working there that were just as nice, so my hat's off to the entire staff!!! And the rates!!!!! For $118 a month (first month was virtually free) i had reserved a 10' x 13' space online and i wondered if it was big enough, because you don't really know if it a large enough space until u see it, and as soon she opened the door to the unit, i saw a space that is practically a 2 car garage in temperature controlled and secure building, FOR $118 a month!!!!!!!!! I was having an ok day before arrived, but afterward, holy moly! It brought so much sunshine to my day, i thought i was gonna go blind! I can go on and on,but I dont need to say more!! Best storage facility ever Located on 5th Ave in New Rochelle!!!

The manager Brianna was super helpful, kind and answered all of my questions. The facility is very clean, safe and what I enjoy the most about it is the parking and large garage where renters can safely and privately unload their items, as opposed to other facilities where you are exposed to the elements when unloading. The entire process was very quick and easy. Their prices are unbeatable! I highly recommend Public Storage.

Jasmine was awesome. Great customer service.

I met with Brianna who was extremely helpful, and assisted me with the storage unit. The Individuals at the New Rochelle location inclusive of Jasmine and Monique were very professional. I most certainly had a good experience with my rental space. Thanks to all!

I had a bad experience with my previous storage unit and Jasmine has been extremely understanding and helpful. I arrived late from gathering my items from my previous storage and she was still completely accommodating and made the WHOLE process so simple and easy. Honestly the best customer service by far.

Jasmine and Brianna are lovely good listeners good staff!!!

Chido

I reserved a 10’ x 6’ unit a week before I planned on moving in. The day I planned on moving in, i emptied my unit at the old facility and went over to Public Storage. Went in, told them I had a reservation for a 10’ x 6’ only to be told that they have no more and they can only provide a 5’ x 5’. I explained to them I had reserved this a whole week ago and received 3 calls to confirm and no one told me anything about there not being anymore. Then was told that it is a “first come first serve” basis. Absolutely horrible! Do not recommend this facility.

Manager was very nice and helpful

The young lady Brianna was a big help. I appreciate her

Wow BY FAR THE BEST EXPERIENCE WITH STORAGE UNITS . 🤗🤗🤗🤗 very very easy going very very helpful very very excellent service ! Will use again for sure 😎👌 I’m in need of storage this is the place to go .

The staff is top-notch very helpful

Great customer service.

Great service here from Leana shes such a good help and amazing job at what she does great look for the job

Cecily is the best - made it super easy for us moving from Chicago and needing some extra space!

Great Staff , new clean building drive in !!!

College hunks favor spot

Amazing Service !

I strongly recommend Extra Space Storage on 5th Avenue in New Rochelle. Attractive environment as extremely clean and bright. The people working there are very friendly and could not have been more helpful as our move date kept changing. Lots of room to pull your vehicle in to unload and 8 large dolleys(not sure the right word!) to get your things to your unit easily. The only thing we had an issue with was getting one very wide and long piece through the barrier poles. Required us to wheel piece to barrier, carry over and then put back on dolley. Really only a minor inconvenience. Again, can't say enough good things about the employees. They went above and beyond to ensure we had a positive experience.

Wow fast and efficient! Super friendly! Made our experience so simple and seamless!!

Clean, new facility. It’s well-run and the staff is friendly. I highly recommend.

So far so good. It’s located in safe neighborhood. It has a professional team working at this location. For my move-in, things did not go as planned at start. Movers came from the West Coast and arrived on a day that our nanny was not available. My wife could not miss the day of working. I went there with my baby on a Uber ride. Contrary to my anticipation, things went nice and smooth. I couldn’t have done it without their help and accommodation.

Great staff! Cecily and Leana are great!

Extraordinary service,I must commend one of your employees in particular LEANA showed exceptional customer service,she was more then helpful and I thank her!

Awesome experience..Very personable staff..From day one Leana has taken the time to explain and accommodate in order for this to be one of the best rental experience ever.Both Leana and Cecily were helpful in closing my account..The storage was clean and I really like that the elevators were not tied up.To be able to pull into the garage to load and unload was great..I would have love to see a visible restroom sign for customers and would also have like to see a bigger yard with more parking space ..Overall the price , customer service and cleanliness was excellent.

Very helpful friendly staff, clean facility.

I received great customer service from a young lady named leana she was very nice took good care of me deff will recommend to a friend!!

Much better experience than all of these other storages! Love this facility!!!!!

Amazing place clean super helpful staff. Leana Lopez rocks. Made my life super easy

Went in to ask for prices, great customer service!!!!!! Thumbs up!!

Very good staff and very helpful

always helping you when you need it & price beats any other storage unit

Very clean facility. Great experience with Leana and Cecily. They explained things thoroughly and clearly, I look forward to working with them

Great experience just opened an account with Leana. She was very helpful polite and handled my many questions with professionalism and politeness Thank you Leana

Amazing place I think her name was Cecily Def greeted me with a smile I loved it

Pleasantly surprised to see how clean the storage facility is! The staff member that helped me, Leana, (made sure to get her name) was so patient, answered all my questions, and just provided excellent customer service overall.

Very clean space perfect for my families needs. Big thanks to Cecily for her wonderful service! Very helpful.

This Storage company is awesome. Staff are amazing and helpful. Very clean storage and well maintained. A++ to this business.

Cecily provided great costumer service!!

Had a great experience at this location, very organized and clean. Good customer service, the staff members (Cecily) are very helpful! Will definitely come back.

Great customer service Cecily was very helpful and answered all my questions in a timely manner!

Very clean facility.

Convenient, climate controlled, great hours and the staff is excellent.

Excellent customer service! Cecile and leana are great!

Leans was a great help

Nice friendly and helpful people

Excellent customer service!

Friendly staff, new building in a great neighborhood

Great customer service - went through all of the storage options with us and walked through the contact step by step. Very happy with my experience :)

I received great service from Cecily and Rose! I'm very excited the site has officially opened.

Extra space is great

Waited for the site to finally open for a storage place in this area...I’m glad I did. When i was called to come view the space the service was great and felt very welcoming

Nice brand new site-made me feel good about storing with you guys!

Excellent service! Cecily was wonderful! Excited that they’re finally opened.

Very helpful and explanatory.

The best store ever the space are big and I love that they in a good area and specially good customer service the manager , She's very helpful any questions u have she have the answer on point her name is CC.