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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 479 5th Ave, New Rochelle, NY
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 41/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 41 /mo $ 50Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 41/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- locker
$ 41 /mo $ 50Best Price Label+ one-time $29 admin fee
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Advanced Security Features
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5'x5'Online only price$ 56/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 56 /mo $ 61Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 156/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 156 /mo $ 190Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 190/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 190 /mo $ 231Best Price Label+ one-time $29 admin fee
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10'x7'Online only price$ 193/mo
Medium 10'x7'- elevator access
- climate controlled
- inside unit, rollup door
$ 193 /mo $ 248Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 203/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 203 /mo $ 260Best Price Label+ one-time $29 admin fee
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10'x13'Online only price$ 247/mo
Large 10'x13'- elevator access
- climate controlled
- inside unit, rollup door
$ 247 /mo $ 259Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 310/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 310 /mo $ 325Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 310/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 310 /mo $ 325Best Price Label+ one-time $29 admin fee
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11'x16'Online only price$ 440/mo
Large 11'x16'- elevator access
- climate controlled
- inside unit, rollup door
$ 440 /mo $ 480Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 466/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 466 /mo $ 509Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 466/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 466 /mo $ 509Best Price Label+ one-time $29 admin fee2 units left!
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Self-Storage Near New Rochelle
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New Rochelle Climate Controlled Storage Near I-95
Storage units in New Rochelle are located off I-95 near Flowers Park. All-indoor climate controlled storage units are available in a range of sizes.
Avid golfers can tuck away clubs in a 5x5 storage unit after a round at nearby Wykagyl Country Club, which dates back to 1898, or the public courses at Pelham Bay & Split Rock.
Families near the Henry Barnard School can store all their recreational gear in a 5x10 storage unit for play at Flowers Park. Keep off-season clothing, athletic gear and holiday decor behind the things you use all the time.
Iona College students sharing apartments can store excess furniture in a 10x10 storage unit, including couches, dining sets and entertainment centers.
A 10x15 storage unit is ideal for clearing out a garage of awkwardly long items, such as canoes, kayaks and standup paddleboards. Oars, paddles, fishing tackle and camping gear will all fit inside. When you are ready for a paddle, head to nearby Glen Island Park.
Homeowners around New Rochelle High School that are planning a remodel or building an ADU can use a 10x20 storage unit, which will hold five rooms full of belongings.
Located 20 miles from Central Park in New York City, New Rochelle is not far from everything the Big Apple has to offer. Just 10 miles away is the much-loved and oft-visited New York Botanical Garden.
New Rochelle Public Storage has storage solutions to fit a range of dilemmas.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 283)
Julius the best man in the world
My move in experience was very smooth. The employee Anissa made the move in process so easy for me. thank you!
Iakua was fabulous! So helpful. It was my first day move in and she was terrific!
Clean facility. Amazing worker Anissa helped me when i need questions answered. highly recommend
I had a fantastic experience at this Public Storage location! The facility is clean, well-maintained, and easy to access. Manager Anissa went above and beyond to make sure I had everything I needed—she was professional, friendly, and extremely helpful throughout the process. She made sure I left completely satisfied and answered all my questions with a great attitude. If you’re looking for a reliable storage facility with top-notch customer service, this is the place to go 💯
The New Rochelle location is located in a nice area. When I walked in the office, the aroma was so satisfying. The manager Anissa greeted me with a nice, and answered all of my questions. She was super sweet accommodating and professional.Would recommend this facility
This property is nice and clean. Great security! The manager Anissa greeted me with respect. Highly recommend
Anissa is literally the only reason why I chose this facility , her commitment to make sure everyone who walks in and out is completely satisfied with her services. The facility is in great hands as long as she’s there !!
This storage unit it’s the worst one ever the manager is the worst. They break into your lockers and can’t do nothing about it. It is the worst Public Storage in the world. I think lost everything.
The ordeal I endured with Public Storage ranks among the worst experiences of my life. What began as a normal storage situation quickly spiraled into a nightmare. After a simple conversation with an employee, who clearly took offense to my comments, my account was suddenly flagged for 'missing payments.' This led to my lock being cut and replaced, effectively locking me out of my belongings for five agonizing months. During this time, I suffered significant losses due to theft. To add to the pain, I lost my mother while my items were held hostage. The constant struggle to regain access and address the theft was incredibly stressful. While Public Storage eventually informed me that the employee was fired, I find this convenient timing highly suspect. I was unable to file an insurance claim due to the impossible burden of proving forced entry. I've even been told by another Public Storage location that this type of issue is a recurring problem. I am utterly heartbroken and feel completely violated by how my property was handled.
PS One star because rating is a requirement
I recently had a fantastic experience with Public Storage in New Rochelle, and I wanted to highlight the exceptional customer service I received from Anissa over the phone. From our very first conversation, she was friendly, professional, and incredibly knowledgeable. Anissa took the time to listen to my needs as far as billing and payments. She answered all my questions patiently and made sure I understood the process completely. I really appreciate her thoroughness, as it made me feel comfortable to stay with Public Storage for a long time. I have so much positive perspective’s to say about Anissa and the Public Storage of New Rochelle, however, I will be writing forever. Overall, I highly recommend Public Storage in New Rochelle, especially if you have the pleasure of speaking with Anissa.Her outstanding service made the entire process smooth and enjoyable…
Anissa is wonderful. Great facility!
Excellent service! Anissa was incredibly helpful and went above and beyond to assist us.
New Rochelle 479 5 th Ave
Anissa your worker was amazing and through. Thank you
We had trouble fitting our things into the original unit we booked, and Anissa was incredibly helpful in helping us find a new space that was exactly what we needed. It was a very quick and painless process and we really appreciated Anissa’s help!
I had a great experience with the service that I received from Anissa at this location. She was very polite, answered all of my questions, and even took the time to call me with detailed responses. Thank you so much Anissa!
Not sure how this place has five stars. They will auction off your things the second they can with little warning. They raise the price every three months. I started paying 90 for a small 5x8 unit. By 1 year mark I was at 220.
We recently rented a storage space at New Rochelle NY location and met Annissa. Our original space reserved is too small and not suitable for us. She quickly handled this situation professionally and helped us to transfer to a larger space while taking the time to walk us through the facility- this really helped us move our household goods smoothly with no troubles. We gave her five star review and appreciate her excellent work!
Mercedes took the time to answer all of our questions and make sure our unit made sense for our needs- THANK YOU!
Anissa is the best!!!!
Vanessa was a pleasure to work with - professional, kind, and caring. I am happy to be at this Public Storage in New Rochelle, and feel more reps should demonstrate the social awareness and customer service like that of Vanessa.
Mercedes the store manager was so helpful in providing information for our storage unit and the steps necessary. Her kindness is greatly appreciated. She went above and beyond and was a pleasure to work with. Thank you thank you
Anissa helped me vacate! It all went perfectly smooth!
Nice facility, and I was greeted with a welcoming smile by Anissa. Great worker.
I’m reaching out because I’m receiving monthly increases in the rental fee:
July: 352.00
August: 446.00
September: 487.00
What is happening? This is far off from the amount I signed for. It’s unacceptable to receive monthly increases.
Besides, the fee for new customers is way lower than that. I see a 10x20 unit for 290.00. I sent an email and didn't get a solution. I will cancel the contract. I’m tired.
Anissa is very friendly. Facility is clean.
Anissa is awesome. She's very helpful and pleasant to deal with.
I had an amazing time learning about my new unit, all thanks to the staff that work here, Anissa is a champ and can help you with whatever information you need, if you need a spacious unit with friendly staff I highly recommend this location
Mercedes was Awesome. She helped us get in. She escorted us to our unit and
Gave great tips. She was very friendly and professional.
Mercedes was extremely helpful, explaining everything very well , went above and beyond my expectations I give her 6 stars .
Facility very clean very safe .
Good location, clean area. Staff names Anissa was very helpful.
Clean facility, great area, worker Anissa always has smile on her face with a positive attitude
Anissa helped me when help was needed. Great worker.
Anissa was super helpful. Great and clean unit storage.
Anissa is the best worker, she’s helped me with my unit. She’s very nice and understanding, and I would be at every public storage if every worker is like her.
The staff and systems are very unprofessional. The carts are always Locked and no one is ever on site. I tried to return the lock issued with the unit before the 30 days. Every time I tried their system was down or the person at the facility couldn't help me. It felt like a scam. I had them make a note in my account after the 2nd attempt. The manager was never available , the staff were not on site or couldn't solve the issue without said manager. I even had a friend try to return the lock and again system down. This went on past the 30days and now they refused to refund me for the lock I never needed. Saying again "System won't let me, nothing we can do". One staff named Anissa laughed at me and said "she aint got time for this". Telling another customer, "I just got off break and this is what I have to deal with". I called corporate while in the store. Anissa asked me hang up on them after her manager finally called back. I was finally able to resolve the issue. However both the staff and I were stressed over this because of poor systems and even worse customer service practices. Sheesh.
Renovated facility, has indoor parking, overall very good condition. Location manager Mercedes was courteous and patient.
Positive experience.
Very helpful
She is the Best me ayudó excelentemente muy rápida eficiente save lo que hace y deben de tener personal tan eficiente como ella 💯 recomendada
Thank you Mercedes !
Mercedes was patient, kind and detailed. Place was clean and organized, and the process was seemless and service exceptionally good. I would highly recommend this Public Storage facility 5 stars all around.
AJ. was fantastic. Very helpful and took lots of time to help me and make sure I was satisfied and had a great experience. Thanks A.J.
I have never used any type of storage. Mercedes in New Rochelle was amazing!!!! Extremely professional and patient... Mercedes made it a great experience!!! I will refer others because of Mercedes and the experience she provided!! Extremely helpful.. 10/10!!
I’ve had a unit at this location for years and have dealt with many of the employees there. I must say the AJ has by far been the most helpful person I’ve interacted at this location. Very polite and helpful and does a follow up to make sure that what I need is taken care of. Great establishment
Steer clear of Public storage. At least for the New Rochelle location my "reservation" was not honored. When I attempted to complete my online reservation the unit I had reserved was miraculously gone. Of course I had the option to use a different unit, all the choices which were more expensive , even for a smaller unit. When I spoke to customer service she told me that if someone reserves in person then your unit could be given away, despite the fact that they advertise to hold now, and no need to pay until check-in. This is also after speaking to the property manage on the phone, telling her I would be completing the reservation over the weekend. Very reminiscent of a Seinfeld episode. They in know way attempted to rectify the situation or make it right. Fasle advertising.
Mercedes was of great help ! Really knowledgeable and great customer service
Vine aqui a hacer un pago, yo rento en otro local pero siempre vengo a pagar aqui porque me queda mas serca y la señorita mercedes siempre es muy amable
Tuve una muy buena experiencia con la señorita mercedes. Me trato muy bien y el local se ve muy bonito y limpio
Mercedes was very helpful! Definitely recommend her and this public storage location!
I visited the offices and Mrs. Mercedes assisted me by explaining the services that you offer. I am very happy with Mrs. Mercedes. She was very professional, kind and very knowledgeable about her work.
Great customer service from Mercedes! Very helpful and knowledgeable. 🤝
Mercedes is a Gem! I went to another storage place which I won't name and I was so overwhelmed I just left. When I walked into Public storage Mercedes made me feel so comfortable and most importantly was very knowledgeable. Pricing is good everything was easy to navigate it's a no brainer.
I have never had an issue till this day .. Is my own personal closet. I love it the app on your phone is really cool
This location is clean and safe, and I was blown away by the customer service! A very big thank you to Mercedes!
I had the most amazing move out experience today with Karen at the 5th Ave New Rochelle location.
I hadn’t been to the storage unit in years and she helped me find everything and guided me through the process with ease and understanding.
She was super friendly and pleasant and I couldn’t ask for a better customer service experience.
Thank you Karen!!! You’re a treasure 👏👏👏
Kai was great. Very efficient signup process
Thanks Jazmine for the great service you gave me. Very pleased.
Kai helped me rent a storage space and she was terrific. She was thorough, patient and good spirited. She also helped me load my car with the moving supplies that I purchased. I would actually give her six stars, not five!
This was doing this and jasmine and kai was delightful amazing they both show me the steps by step and they show me around and different sizes and all great customer services 5 stars all the way
Great service & nice & helpful employees
Kai is awesome!!!!!
I had a great pleasure of meeting miss kai and she was so helpful and very nice !
5 star rating for two reasons! When we moved out of the unit, Kai proactively reached out to see if we were indeed emptying the unit and wanted to close my account. She is a superstar! Also, the facility is clean and safe.
Super easy experience, didn’t last more than 10-15 mins. Workers were really nice and helpful.
This storage unit was super easy to use and affordable! The staff were extremely helpful throughout the entire process especially Iakua! Would highly recommend to others.
located in a nice area and clean place. Iakua is excellent! She explained to me very well despite of very busy day for her and booked an nice unit for me.
Hi I had a great positive experience with Iakua today at the New Rochelle public storage unit! Very professional and organized and friendly.
I am new to storage rental. Iakua patiently explained the process and allowed me to take as much time and ask as many questions as I need.
Iakua was absolutely amazing. Great help and extremely friendly!!
Iakua was a great help - I had multiple things I needed taken care of moving into my new unit and she did them with ease. She also came up to the unit and showed me how to address a challenge with opening the lock itself. Definitely super helpful
Iakua was wonderful! So helpful! I was really confused about the process and she helped me figure everything out on the spot ☺️
Iakua is someone u and I can count on when all else fail. I remember when I received my storage and had my own Lock on it. I thought I did the right thing. But the next day after I move my stuff in I received a phone call from Iakua, letting me know that I did not properly lock my storage correctly. I said ooh no can u lock it she said she is unable too but will keep and I out for it until I reach there. I didn't reach up there until the following week because of work hrs. I asked her did a customer tell her my storage door was open. She said no I do my rounds every 1/2 hour or so and it wasn't open she said it's just the lock was not properly secured. and I noticed it but don't worry no one would get on her watch.. I chuckled. The moral of my story is that. I rate her 10 ⭐'s 100 💯 💯 percent of class a customer service. This is why I I love public storage because of Iakua. You need more honest workers like her. Great doing business and you should not take away from the person character itself. Although we all make mistakes She has a good heart n I thank you guys I could trust her with my belongings. . A week later on top of that. Thanks Iakua
iakua assisted me very well , she was well mannered and you can tell she cares about her job. She was able to answer all the questions I had about storage , fees and timelines. I will definitely return and send customers to this location. Not sure is employees actually see this but thank you iakua.
Iakua was very helpful and polite when I visited and asked questions about getting a storage unit. I will definitely do business with this company in the future.
Iakua has made my experience with public storage beyond AMAZING ! I came in very uncertain about what size I needed. She sprung right into action and asked what I was storing she even made sure I understood it was just to give me the proper and best size for my needs! She even multitasked and unlocked carts for other customers! She smiled the entire time. I know I was hassling her but she assured me she’s here for me and my needs! With all her efforts of overcoming certain concerns and objections I had, this woman deserves a raise because shes the definition of hard working and dedication
iakua has great energy and smiles the whole time. She is very knowledgable & goes above and beyond for her customers . I saw her in action with the couple before me and then she was exactly the same energetic and pleased to help me as well! Shes a great worker Never let her go!
The girl I spoke to, Ikqua was great. She was not only friendly but very knowledgeable and helped answer all my questions!
Iakua has been a great help i came in trying to get a unit and she assisted me and then I saw a public storage sticker so I panicked . She went upstairs with me and verified that that is my lock and they just put a sticker on it. She's a great hire. Hooray Iakua!
Iakua is amazing! Public storage should be tremendously ecstatic for hiring her! I came in frantic about not knowing what size to need and Iakua ensured me that i don’t have to be frantic and she has my best interest. She walked me outside and showed me how to access the property which is through a passcode designed just for each customer. She let me know that security is one of their main focuses. She then had me go upstairs with her and showed me two units she felt would take care of my needs and she was 100% right. She held the door open for me which most employees don’t they rush in and expect me to be right behind them. She maintained a positive attitude throughout our whole ordeal on top of a beautiful smile. She gave me the direct phone number to the store so I dont have to call the 800 number. This girl here is amazing! She deserves a raise or promotion for her expertise and knowledge that she shares! You go Iakua!!!!!!!
Iakua is exceptional
She goes above and beyond to help her customers… GREAT service and always with a smile.. she is a true rockstar ⭐️
Iakua was extremely helpful, including with answering questions, helping me get a second storage unit that I needed unexpectedly, and even helping me charge my iPhone after a long move.
I had such a wonderful experience with Public Storage! Iauka, was of uttermost help through my immense issues with my storage facility. Thanks Public Storage. Hip Hip Hooray.
Iakua is one of the BEST employees I’ve ever encountered. She was so patient with me. She printed out all the papers I needed with a big smile and no hesitation and told me anytime that Pelham is closed, I’m more than welcome to come here and she’ll assist me! She’s a GREAT hire. Hire more people like hers she’s punctual to a T!
Today (5/14/23) I went to get a storage unit from Public Storage on 5th Avenue in New Rochelle. I met very welcoming young lady who was working at the desk at the time. This young lady was the epitome of grace and could not be more welcoming and helpful. She spent time explaining the process and made sure that I understood each document that I signed. I would give this employee 10/10 for executing the entire process.
Moved my storage unit to the New Rochelle Location and I definitely made the right choice. Michelle and the rest of the staff are really great to their customers. I haven't had any issues with the space and the location is next to a beautiful park.
Michelle was very kind and helpful with updating my profile and payment information, among other questions I had.
Iakua was very helpful. Such a wonderful worker. Thank you for all the patience to me and my family.
Public Storage has been the best storage facility that I have used so far. The location is in a nice area and the facility is always clean. Michelle took the time to explain everything I needed to know before I committed and I really appreciate the excellent customer service she has provided.
Great place. Always helpful staff and perfect prices.
The employees here are so helpful and kind! The building is spotless. Highly recommend using new Rochelle public storage 10/10
Sign up was easy. They really are friendly here, never had a bad experience. Michelle and iakua are great.
No me gusta nunca tiene carrito para llevar cosas pesadas
Iakua is the best omg. Her service is outstanding. I am big on customer service support and she gave me the best service advice help and answered all questions while helping others. Great job Iakua..
Iakua is awesome. She was very helpful and a genuinely nice person. I recommend this place highly.
Iakua was amazing! So was super helpful and accommodating, very friendly and nice. Highly recommend!
Iakua was warm
and friendly and a great help!
Iakua was such a great help and very patient with me. She was very welcoming and thorough with information about the property. The office smelled so amazing. Special kuddos to her.
Iakua is just simple an amazing hard worker and nice, very helpful and if I can to give her more than 5 Stars trust me I will do
I'm very thankful to her for all that she did to help me with everything.
Iakua was so helpful and nice. Made me more likely to remain a customer!
Just want to say I came in the facility today and i had a warm greeting from Iakua . She answered all my questions and actually had all answers to them very fast lol . I had an amazing customer service experience with her .
Incredible place to do business with. The staff was absolutely fantastic from start to finish 👏.
Ashley and Michelle were very helpful. Great customer service!
Needed to reset a number of things and Iakua, the manager, helped me with everything. She is great!! Good place for storage.
Ashley is the best, she really was super nice and super helpful in accommodating my storage unit, thank you very much Ashley, if you ever need anything to store your stuff definitely come check out Ashley
Ashley the manager was amazing and very helpful! Iakua is such a great addition to your business as well as Diego. I felt very comfortable and happy with the process getting a space here. I highly recommend this facility. 5 stars 🤩
I actually had a great experience with the staff there. They were incredibly helpful. I foolishly lost the keys to my lock and needed help breaking my lock off. Manny who works there was such a gem. He helped me through the whole process. I didn't have the strength to break it myself. Thankfully Manny and Melissa were there to help me through the whole thing. They made the process so seamless. Overall Great staff and customer service!!! Thanks again guys!
Manny was great!! Great customer service
Really great place to keep . Michelle is always friendly and a pleasure to do business with.
This Public Storage is an excellent location to store your items. The facility is clean and well maintained. Michelle and the rest of the staff are very helpful.
Michelle is a wonderful person. What great help and knowledgeable person. Good manager as I have been here at the storage for a few months.. Guided me as to various alternatives and the best options for my situations. Came up to see the me at the storage units and showed me the best way to pack the unit to as compact as possible. She is top notch.
Been there since 2019. Always clean. Always working. Great staff.
Such a lovely location. Its in a great area that's nice and quiet and I have never had any issues getting a cart. The staff is excellent and answers all of my questions.
I use this location. love the staff, Michelle is awesome!!
Thank you Public Storage for all your help. Michelle is always very helpful and wonderful to talk to. I have used other storage companies but Public Storage has been the best option.
breana and Michelle were great & very detailed thanks girls!
I just opened up my first storage unit and I was not too sure of how these things work. Thank you to Breana who was very detailed with all my questions. Now to fill up my room.
Michelle and breana were very friendly and professional. I really enjoyed my experience here would 10/10 recommend.
Overall it was a great experience I was assisted by dontae who was super nice and helpful
The property manager dontae was very helpful and friendly even tho I'm just shopping around I think I will be back because of his service
Dante was very helpful and friendly, and the facility looks good.
Michelle the property manager of this location is incredible! Super helpful and kind. Always supportive when I needed it.
Michelle was extremely helpful, attentive and sweet! definitely recommend!
Ashley and Michelle were a huge help
Ashley and Michelle were amazing/helpful!
George was great
Michelle was a huge help! #sherocks
Good customer services Michelle that works there.help me out.
Craig is a extremely courteous and professional employee. Thank you for all your help 🙏🏽💪🏽💪🏽
Moving back into college is an ordeal by itself. Having to pick up half my room at a storage center just adds insult to injury. Luckily, my mom and I chose to store my stuff at Public Storage in New Rochelle. Along with climate controlled units that are easy to access, they have Craig, which many places do not. Craig, managing the Public Storage location at the time, went out of his way to help me vacate my unit, instead of going on his lunch on time. Craig was personable, holding a nice conversation with me about my college experiences, and improve my times of moving back into college 10 times over!
5 stars for Craig who greeted us as we entered, showed us our options, gave us useful information on the unit, how the navigate around as well as just great friendly banter. He even made sure our unit was in great condition before move in. Michelle helped us with the paper work and was a superstar that broke all the mundane rules and terms down into simple to understand language. Could not have been happier with my visit in to the office today. Keep up the good work guys.
Truly a great team, especially Michelle. Open and caring service you don't see much now adays.
Great staff, extremely helpful and kind!
Lazy and incompetent staff, horrible facility access with large trucks constantly blocking off the entrances, no carts, broken elevators, broken garage doors etc...etc... I have been a disgruntled customer since 2020. I have been stuck here because I am storing a large number of items that need to be liquidated and are tough to move. At month's end, I will be hiring movers to get this stuff out as I can no longer tolerate it. I am headed to Safeguard on the same block. I stored some items there and my experience was wonderful.
As of right now, I have been, yet again, charged for a unit that I vacated. I shifted to a smaller unit after slowly moving stuff out. Given that they auto-charged to a checking account, I now have to wait for the check in the mail to be reimbursed. Who knows when that will arrive? They claim that they were too short staffed to see that the unit was empty with the rolling door left open. I cannot get out of this place sooner.
The people leaving positive reviews are probably being incentivized through discounts being offered. Since I am an older customer who began storing during the pandemic, I am not compromised so I can be honest.
michelle and craig were so helpful and friendly they really made the experience wonderful
My fiancé was trying to call all the last 2 weeks to handle terminating his storage unit & get info for vacating.
He had vacated except for 1 piece of furniture that needed a moving truck to get out.
No one was answering the phones or returning his voicemails.
He came on the 2nd, today, and was told he has to pay the entire month of July.
So he vacates July 2nd, and still has to pay for that entire month.
I understand the technical reasoning behind the employee Isaiah saying that we have a balance to pay.
But the fact that the business wasn’t responding to their clients & not answering the phones to give out the necessary info about terminating the billing agreement, that would make it reasonable for the manager to waive the month of July.
Especially when the client financially is unable to pay that penalty month.
Isaiah said he’s the manager of the business but he did not carry himself as a manager & had zero interest in taking authority for the situation. He didn’t try to call his district manager despite me asking for him to. He didn’t call the billing company on our behalf despite me asking for his help in doing so. He just said he couldn’t help. (He didn’t want to help).
Basically- if you’re going to store your stuff there; just pay attention to the fine print.
No issue with the units themselves and the gentleman was polite- but they’re very bureaucratic & unwilling to care about their clients.
Michelle was very helpful
Overpriced increased rates before first year was out. Forced me to buy insurance and padlock from them. Dig a hole and bury it in your backyard before you go here.
This a great place! Ive been storing here for a while, and the staff has been extremely helpful. I've never had any issues at all.
Clean good place for your storage
Manny gave great advice
Michelle and manny helped me out got me a great deal on my unit.
Great experience Manny made the experience very smooth and easy!!!
Manny’s was very helpful!!!
MKayla gave excellent customer service and was very helpful