Public Storage Self-Storage Units at 3953 Walden Ave, Lancaster, NY
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $60Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 51/moSmall 5'x10'
$ 51/mo $68Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 65/moSmall 5'x10'
$ 65/mo $86Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x35'Online only price$ 70/moParking 10'x35'
$ 70/mo $93Best Price Label
- Uncovered parking
10'x10'Online only price$ 82/moMedium 10'x10'
$ 82/mo $109Best Price LabelHurry!
- Outside unit
- Drive-up access
5'x15'Online only price$ 98/moMedium 5'x15'
$ 98/mo $130Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 109/moMedium 10'x10'
$ 109/mo $145Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 122/moLarge 10'x15'
$ 122/mo $162Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 125/moLarge 10'x15'
$ 125/mo $166Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 131/moLarge 10'x20'
$ 131/mo $174Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 145/moLarge 10'x20'
$ 145/mo $193Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 161/moLarge 10'x25'
$ 161/mo $215Best Price Label
- Outside unit
- Drive-up access
12'x30'Online only price$ 216/moLarge 12'x30'
$ 216/mo $288Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 221/moLarge 10'x30'
$ 221/mo $294Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Lancaster
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Lancaster Storage Units Near I-90
Storage units in Lancaster are located between Central Avenue and Stony Road, just south of the NY State Thruway/I-90. Cheap storage includes climate controlled storage units and outdoor units with convenient drive-up access. Plus, this location offers car storage, boat storage and RV storage.
Store year-round recreational gear for outings to nearby Como Lake Park in a 5x10 storage unit. Ice skates, sleds, cross-country skis, basketballs, tennis gear, hiking poles can all be packed in along with golf bags for those who frequent the fairways at Elma Meadows and Grover Cleveland golf courses.
If you are sharing living space at Pleasant Meadows Townhomes or Tom Sawyer Apartments, store duplicate furniture such as couches, coffee tables and dining sets in a 10x10 storage unit. Pack in boxes and extra kitchen equipment until needed.
Select an outdoor 10x15 storage unit unit to clear out your garage. These long storage rentals are ideal for canoes, kayaks and standup paddleboards, plus all your camping and fishing gear.
Households around Lancaster High School can use a 10x20 storage unit to store five rooms of belongings during a renovation project or when relocating.
The storage facility is just 6 miles from Buffalo Niagara International Airport, which makes our car storage handy for travellers. We also offer RV & boat storage on-site. Boating opportunities surround Lancaster, from Lake Erie to Lake Ontario, while Buffalo offers numerous spots to access the Niagara River and its feeders.
Lancaster Public Storage has many options to solve your storage dilemmas.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 416)
Sarina was very helpful definitely will be renting with PS. .she answered all questions very knowledgeable ..
Very clean place,, security is on site the girl Sarina was very patient I didn't have time to do a review in the store and I promised her I would do one because she absolutely deserves it..some people are very pushy but Sarina left it up to me to decide when to rent and I will come to Public Storage First. The priced were reasonable with $1 specials.
Sarina was wonderful and very helpful and professional throughout the moving in and moving out processes. I really appreciated her help & positive attitude!
I love sarina. She was amazing
Skip was absolutely awesome very helpful and kind
Sarina was very helpful with everything I needed. I was there doing work and she was very courteous.
Sarina has very good customer service.. She got me in and out the best price and I was in and out ! Definitely better than Usual Don't let this girl go y'all ..
I want to share that Sarina displayed awesome professional customer service from the time I moved my items into the Public Storage unit 10 months ago and throughout the entire process. She answered all my questions and gave me precise information about my account. Today when I completed moving my items out of the storage unit, Sarina still maintained excellent customer service. She made a BIG difference in my outlook and I will recommend others to rent out a storage unit at the Lancaster, NY location!!!!!
I came in to look at some of the storage unit units. I was unsure about how much would fit in a 10 by 15 Joe walked me to the unit and showed me exactly what it would hold. Fantastic customer service. Thx Joe
I’ve rented units here on two occasions. I’ve always had a good experience, the storage units are in good condition, the website and app are very useable which is a plus. Joe helped me out multiple times including getting me switched to a larger unit the day I moved in as I realized I would need something larger. He was super friendly, helpful, and got everything sorted out very quickly. I would not hesitate to recommend this location for anybody in need of storage.
Serena was a very helpful. She explained everything to me and she was really good at her job.
Sarina was very helpful
Great facility, joe sat me up with my storage unit. He had “old school” manners, friendliness, professionalism ….I like to see that.
Sarina was super helpful on the phone and when needing help on location!
Sarina was a great help for me today helping me out with a storage thank you very much sarina
Sarina is the best
I appreciate the help from the team!
Sarina has always been extremely helpful a really kind lady and clean facility with promotions that are affordable
Sarina was not only patient but she promised me she would do everything to help me and she did...What a wonderful hard working Lady..
Wow! Sarina was absolutely amazing. So nice and pleasant when I walked in. She was extremely clear and communicative with what I needed to do and also came through with a solution when a big obstacle came up…. She reached out to her leaders to make sure I would be taken care of… She made my rental experience absolutely amazing and I cannot thank her enough… this place is the place to store! I will ALWAYS use their services in the future if needed… thank you so much Sarina!
Sarina ,Was Awesome, Great Information, Very Cheery A Pleasant To Deal With...
Sarina was very curtesy to me answered all my questions and very helpful! I would recommend this storage facility to my friends and family 🙏❤️🥰
Miss Sarina, is a Very Very intelligent woman, very Helpful Very polight, Outstanding, We need more people.She is a Blessing.
Sarina served breakfast with a smile .very accommodating and solved all my issues
Skip was wonderful, and he made this experience better. Would 10/10 recommend this place to any friend or family.
She helped me a lot. Paperwork She also help me get things square away.......I was lose with out her.sarina is very helpful.
Sarina was pleasant and polite. A very nice experience at the location.
Very clean and efficient! Skip is great!
Sarina was great
Sarina really saved our lives we had to be ou of home today. I love her
Sarina was polite and Courtesy
Sarina Was Awesome and Great
Sarina Was Great. She helped me out .I came to park my vehicle and she was real down to earth.
Sarina was phenomenal
Sarina has been so helpful
Promote Sarina! Space went from $56 to $93 in a matter of months. :/
We have Our Motorhome in outdoor storage. There are many sized storage areas at Public Storage. MH for sale.. 2009 Fleetwood Terra LX Class A Motorhome...
Sarina was so politely and kind
Sarina was perfect and knowledgeable
Sarina was helpful. Genuine and Polite
Sarina has always been very professional and Knowledgeable .Thanks Public Storage For Her
Sarina has always been very thorough and sincere..We Recommend all of our Family members to public Storage..
Loved the Customer service experience! Helpful!
Sarina Has Always been Very Knowledgeable about all things regarding storage and process We Recommend All of Our Family Members to this facility. If your looking for Exceptional Customer Service Sarina at Lancaster Is The Best
Sarina was amazing. I was already anxious with the process, but she explained everything and made the process easy for me.
Sarina was very Professional and Courteous she got me in and out ..She Really was Genuine
sarina was top notch
Sarina was so fast and respectful
Sarina is GREAT to help me get everything I need together!
Great customer service. Serina was a pleasure to do business with
Sarina was amazing each time I came in to see her very helpful and polite courteous
Sarina was Amazing, i recommend this facility.
Mike is the man got us in and out without hassle. Great counter staff here very helpfull.
The manager courteous & friendly. He showed me how to do the doors.
The public storage on Walden has provided our business wonderful service and security Sarina the property manager assisted me with lost keys, holding them alovernight assuring me entrance into my space and saving me $250 on a locksmith
Sarina has Great Customer service!!!!
Sarina from Lancaster public storage was great on the phone and in public! Would love to see her everytime I come in!! She made it a great and pleasant experience
Sarina was amazing
Sarina was amazing fast and solid
Sarina was awesome! We were given incorrect information from the call center and I was hung up on 5 times when I was being transferred. The call center said the facilities were open until 6 and we waited in the cold and Sarina rescued us. There was a truck with 2 men ( professional movers) a management team and myself. Sarina brought us in and patiently explained all the information and let the guys get going and moving the furniture inside. She was also comforting during a highly charged and stressful move. You are lucky to have her! She is kind, patient professional and efficient! Sabrina is the best thing about Public Storage.
Sarina has always been a pleasure since 2016 we love her customer service skills
Sarina have always been professional and courteous I recommend this facility for family and
Sarina was fast and very courteous. I recommend this facility in Lancaster
Sarina was amazing
Sarina was amazing fast and respect
Sarina was very helpful and polite. She answered all questions and was knowledgeable.
We have been coming back to this location year after year. The reason is the great help we get from Sarina!!! She is very friendly, helpful, and dedicated to helping us complete our rental, year after year! It’s nice to see that their are still people who will go above and beyond and not get frustrated with helping out the customer. Thanks Sarina😀
Sarina has always been very pleasant the entire time we used public storage and with the way the world is I’m happy to still see smiling faces and compassionate people who really cares
Sarina was fast effective we recommen
Sarina was quick professional and courteous.
Sarina was absolutely amazing
Sarina went above & beyond. She was very polite & respectful. i will continue to have a storage unit @ Public Storage even though this location doesn't have 24/7 access soley due to Sarina's genuine attitude, care, & professionalism.
Sarina was a pleasure talking with she’s very good at what she does an awesome person I’ll refer everyone I know to public storage
Sarina helped us sign into PS app and I've been renting here for about a month and I Really Like Sarina . I recommended
Sarina was extremely patient with us place was clean
Sarina made a Great First Impression
Sarina is always polite and courteous...
Sarina was Amazing
I would definitely use the Lancaster public storage again. Sarina was extremely nice and quick to helping my roommate and I out!
Sarina was absolutely amazing. She provided great customer service and was so friendly. She got back to me in a timely manner when I had concerns and questions. She went above and beyond to make sure the entire process was easy and convenient. Would 10/10 recommend this business.
Public Storage customer service is awful!!! Life Storage up the road on Transit is way better. I have had a unit there for years and have never had an issue. The only reason why I tried this place was because Life Storage was full. I wanted to cancel Public Storage unit. After multiple calls I was told that all I needed to do , in order to cancel my unit was to remove my lock and let them know. Which is exactly what I did. Regardless, they charged me and said they have no record of me calling… I am still being charged for a unit that I no longer occupy. It has been such a process to try and get a refund. I am truly disappointed in both Matthew and Serina lack of follow up.
Sarina was Amazing....we recommend this facility
Sarina was absolutely Amazing..
Sarina,was so,fast. And Very Knowledgeable
Sarina was amazing and public storage is very reasonable with their boxes sarina was very professional
Skip was a textbook example of what great customer service should be everywhere! He took the time to fully explain all aspects of the rental process and answered all questions I had. Public Storage is lucky to have Skip as a valuable employee. As far as facility, it was extremely clean and well maintained.
Serina, was very helpful with a issue we with the gate opening.
Sarina has WONDERFUL customer service, quick and easy place to rent storage for your business!
Sarina was very helpful...she even helped me sign into ps app. .and tried out the gate code. This place was clean , neat and organized I Recommend this place because of Sarina.
Sarina was absolutely amazing... Wow. Very Respectful
Very friendly office worker. Helped me with my first time renting. Nice place.
Skip was extremely helpful with any questions I had and was making sure the facility was clean and tidy :)
Can't say enough about the advice and assistance received from Skip. Only problem is making a left turn during rush hour.
Sarina Was Patient & Very Knowledgeable.
Sarina Was Pleasant and Courteous
Sarina Answered All Of My Questions and the Place Smelled & Looked Very Clean Sarina Was So Sweet and knowledgeable I Recommend..
Sarina was very pleasant she took care of me with no hassle & was extremely helpful. She made the process extremely quick & easy I appreciate her.
Sarina is the greatest she really made me feel safe about leaving my belongings there. Thanks sarina
I loved the customer service that sarina provided for me.great attitude and very helpful.
Sarina was Amazing. I Recommend..
Sarina at the Lancaster location is Great she was very helpful when I came in to rent she answers all questions she’s very friendly and I highly recommend her at this location if your looking to rent some space out for storage !!!
Sarina was absolutely wonderful!! So friendly and helpful!
Had a very good and easy experience getting a storage locker with Sarina!! Definitely would come back 10/10 experience!!
Sarina was Amazing ..
Sabrina was Amazing, she really helped me with my two units.
Sarina was a great help with answering questions I had about storage room space. I had questions about storage options for my business and she was knowledgable and polite. She is a great employee and the reason I will choose to use Public Storage for all my storage needs.
Sarina was awesome. She was very helpful
Sarina is amazing she is so wonderful and helpful I love her
Serena, at the Lancaster location, was great and very helpful. I came in needing a unit that was closer to where I was moving from and she was kind enough to help me change my reservation to accommodate my needs. Thank you for your speedy assistance and your friendly face Serena @ Public Storage Lancaster!
Sarina was very helpful and got me settled in with no issues very friendly and capable in managing the property
This location was great. Website was easy to navigate and book through. The whole process was really smooth, and at the end Sarina personally saw to close the contract and settle things. Great service.
I managed this property as if it were my own for 10 years. I left five years ago and often wondered how things were going with the property. I stopped in today and I was greeted by a very pleasant property manager Sarina. I could tell after speaking to her for about 20 minutes that she was the right person for the job. She cares about her property, tenants and everything that was "within" her control. I am very aware of what is not in her control. Sarina, you are doing an excellent job. Keep doing what you're doing and good things will come to you. District Manager D0179- White ceiling tiles are .68 cents at Home Depot.
Sarina was very helpful, friendly and courteous!
Sarina was good customer service, very nice and kind.
This was our first time using a storage facility and it was as simple as saying your name. We reserved a parking spot for our RV and did it online through Sarina in a matter of minutes. There was no human contact in these trying times and the process was flawless! Would recommend this storage facility without hesitation and Sarina made the whole experience enjoyable. She was extremely personable ❤️
Sarina was a very helpful and customer like and has met my needs
Sarina was super helpful. Great location 😎
Sarina was very helpful and diligent with me. Fantastic customer service also. She’s a very nice lady.
I am sure glad Skip was there! Getting the new parking space was effortless, and Skip even assisted in me in parking the trailer since I’m new to driving one. Excellent service, and I highly recommend !! 10 Stars!
Very helpful and respectful. Iv been to other storage places and they are very pushy with the products they are trying to sell along with the storage site. Sarina at the Lancaster site was super helpful and very nice, got me in and out no problems
Sarina was Really Patient With Us, she showed my Wife and I Multiple units, we couldn't make up our mind as to which was the right size and fit, Sarina was very knowledgeable on units, merchandise and policy- we are happy that we decided to read the Reviews before we Rented and it was well worth it, this place has a gate for Security and 7 days a week access and The Property Manager is very down to earth and made renting with Public Storage Worth it,, -Thanks Sarina-
Very fair pricing, clean facility. Communication was great, it was super easy to get the storage solution I required set up and Sarina was extremely helpful and friendly.
Sarina was Amazing...Patient. And Upbeat
Sarina was awesome
Sarina... was great
Sarina has been amazing!! She has been so understanding and helpful! Kind and understanding! Great customer service!
Raised prices with no warning excessive late charge. Pay on line doesn't work
I have used Public Storage on Walden Ave off and on for several years now and let me tell you that I would go nowhere else. The manager Sarina is the most knowledgeable, helpful, polite and extremely respectful person ever. She is a big plus for this company. She explains every detail from A to Z. She understands your needs and helps you figure things out... Big shout out for Sarina... Thank you for all your help with my family’s needs...!
Stopped in to get pricing, Tim was awesome, great information, can not wait to do business with this company this month.
Sarina was Amazing
Sarina she is wonderful and love her . She was a joy to talk to and very thorough!!
Resolved my issue timely
Sarina was the most helpful ensuring our safety most of all through this pandemic. Very kind ....
When I first opened the unit I was very happy and impressed with the front desk staff. See my old review below. But now I can't get out fast enough. I was excited to have a climate controlled space I could sort things in year round, but for over 6 months now the lights in the hallway outside my unit have been out. I have asked about it several times, and even talked with someone in management about a rent reduction until they get lights back in. Management says they are replacing the old light fixtures with LED ones, but again it's been 6 months! When I visit my unit I have to bring several lanterns and flashlights to be able to see anything! This is beyond frustrating and makes the space unusable to me. Management obviously doesn't care and is just giving me the runaround and taking my money. I'm looking at moving out of the space as soon as possible. First moved in 10 months ago.....Sarina for making renting a smooth and easy experience! We are needing to rent to help with the most crazy household and family time of our lives. It was so nice to have one thing be quick, easy and work with someone with a friendly smiling face!
Excellent service. Skip was very helpful and personable.
Site Manager is awesome. Owner let us park in a "lake" for a year promising to move stone from the back of the lot and never did. Watch what spot you park your rv! Empty promises!!
Tim was very helpful and professional when I came to rent a unit. Hastle free, friendly, and convenient.
Sarina was very knowledgeable and polite.
Sarina was fantastic and very thorough thanks public storage
Sarina was really helpful considering I showed up last minute thanks I recommend this place
Sarina was very helpful and we need more people like her!
Sarina service was great would absolutely want her service for future business
I just booked a storage unit at the Walden Ave. location and Sarina was amazing! She explained everything thoroughly and was so pleasant during the whole process. I’d definitely recommend this facility!
Sarina. Was wonder help me with all my needs. Was in a bind and she help out. Reserved a smaller unit and help me get the size i need with no hassle. Was having a very bad day and she helped make it alot easier.
Sarina was great and always helpful,,regardless the situation...I recommend public storage. .Sarina is one of a Kind.
Sarina was awesome. Great personality. You got a great employee.
Sarina . Extremely pleased with her customer service. Everything went smoothly and quickly. Highly recommended..!
Sarina was very courteous and helpful, warm and friendly and she even opened the door for me.
Sarina was great! She helped a lot.
Sarina was great!
Sarina was Great, Very Knowledgeable..i recommend this place to friends & family.
The representative Sarina was excellent great customer service, she was knowledgeable and served with a smile, my husband was very happy and it's not easy to make him happy. Thank you Sarina at Public Storage in Lancaster NY I recommend.
Sarina was great, very helpful!!!!!!!!
Sarina was great ,loved her
Sarina is Awesome, she goes out of her way to ensure thas f her customers are satisfied we recommend this facility to family and friends
Sarina has always be friendly and professional whenever I have been at facility to perform a task.
Serina was awesome she took care of everything for me wonderful!
Sarina was awesome, did a great job. Look forward to working with her agin.
Sarina was very helpful, polite and courteous. Will definitely use the facility again. Thank you.
Sarina was wonderful. Very nice and easy to talk to.
We worked with Sarina she was so friendly and helpful. This is the best place to store our stuff. Would highly recommend this location.
Sarina was very helpful and answered all my questions. She made the process very easy for me in finding storage for our camper. Being a first time customer I am very happy how she handled everything. I would highly recommend Public Storage.
Sarina was amazing to work with to get a storage unit and help with the availability of the unit I got. Very pleasant and knowlegable. Would love to work with her anytime I have storage needs.
Great space! Nice and clean! Sarina did a great job making sure I get the right space for my items! Awesome experience!
Sarina was amazing with all the stress of renting a storage for a whole home. I would definitely recommend this place to anyone needing amazing clean and affordable storage.
Sarina was the best to work with when we had issues with our moving company. She went above and beyond he duties to make sure that we were taken care of to the fullest.
Sarina is a big help and she deserves a raise
Sarina stayed late just to help us out and we are so grateful because we had to be out of our house today... Sarina is a Life Saver ....Thanks So Much..
Sarina was excellent, always helpful answers my questions..polite and considerate..
Sarina Had a great experience today with Sarina and she helped us tremendously save on the monthly payments! This move was stressful as it was but she made us feel at ease and we are so grateful!
Sarina provides excellent customer service and keeps the customer informed of all aspects of renting for great customer care. Highly recommend Public Storage and Sarina
Sarina was Awesome..I walked in after hours and she still took me..wow..and I saved a bunch of money
Sarina was a Great help to me and my family__very professional lady and Company. Thanks P.S..
Sarina helped my family find the perfect option for what we needed. Customer service was excellent
Sarina was great. Very helpful for me getting my stuff and helping check out.
I found Sarina extremely helpful and efficient in all aspects of my rental experience. She made a kind of stressful situation a bit easier.
Sarina was very knowledgeable and place was very clean
Sarina was a great help. I really feel like my things are safe she explained everything to me in great detail to make me feel comfortable about leaving my items in storage. I would definitely recommend this place to family and friends. Thanks again Sarina😊
Sabrina was absolutely wonderful and the place was so clean...I wish I had dealt with Sarina Prior' I recommended this location to Family and friends..
This Public Storage is the best one out there hands down! Staff(Sarina) is energetic, the lot is actually clean and this location is just overall well run without the hassles I've encountered elsewhere. Kudos to you!
Lisa did awesome with helping us get with storage.
These units are clean and easy accessible. Dustin helped me with ALL of my questions, he was VERY thorough and knew his information!! He walked me right through the paperwork (which is now on an Ipad), showed me the unit I'd be reserving, and gave me a walk through of what I would do upon arrival with my things. Two thumbs up!!
Special thanks to Sarina for her helpfulness. Will be definitely looking forward toward taking my business there.
Sarina was super helpful
My fiancee Daniel was so pleased with Sarina and the customer service that she provided that i wanted to come and give her and public storage facility in Lancaster NY 5 Stars. I would definitely refer anyone i know to do business here.
I had a wonderful experience with Sarina she was very helpful and also cared about my things being takin care.
Sarina was so helpful when I came in trying to catch up on our payments and made the process stress free! Excellent and personal customer service!
Sarina is the very best. Great attitude and very willing to helpful.
Sarina did a great job servicing me as a first time storage user. She made it fast and easy. I’m glad that I picked this location!!!😊
Great customer service. Sarina was very polite and respectful. Will definitely be taking my business here.
Made Reservation online and received a call right away. Representative Sarina was assisting me. She was very Nice and professional. From the moment I walk in, walk through, to signing documents. This lady explained everything in detail about the storage process, which help us feel at ease. Access hours are good, location is great, facility very clean, and staff is Awesome. We are glad we choose public storage for our things temporarily that will give us a peace of mind. Keep up the Great work!
Needs 24 hrs access
Sarina was helpful even on her lunch hour she has taking her time and given us her full attention
Sarina was great. Very energetic and very helpful.
Sarina was great. Very helpful and a pleasure to work with
Very clean and professional. Sarina was super great and easy to work with.
Sarina was so helpful and awesome. I love the atmosphere and customer service here.
Sarina was very helpful getting a storage unit and making the transaction very smooth!
Sarina was Very Thorough and- fast - the place was clean and thats a plus for me.
Sarina was knowledgeable and helpful
Sarina was very professional and friendly. She definitely made the experience very easy for me, I will come back to her every time!
Sarina was fantastic. She got me in and out quickly and efficiently. She showed me things I didn't think of that I would need to move. I will use again!!
Sarina was fast. Very knowledgeable Great job !
Sarina was very helpful and very nice and I would recommend this place to a lot of people.
I had another great experience with Sarina. I feel that she definitely deserves a raise or promotion. Each time she has been polite, courteous, knowledgable and very professional. I wanted to leave another review about how great Sarina is and how well she does everytime I go there. I wish we were allowed tonleave more than one she deserves a promotion or raise
Sarina was a wonderful storage manager. She helped me save money by recommending a unit that worked perfectly for my storage needs.
Sarina was nice,polite, courteous, and very helpful. She got us out quick and fast.
Great service, smooth process, madecmoving my things much easier
I have been a client for approximately 12 years. The recent management has completely dropped the ball. The area is no longer maintained, the gate is broken or locked so you can't get in and they stopped plowing a good portion of property. Meanwhile the rates continue to increase and service declines. I don't think I have ever seen a business go backwards so fast, and pretty easy business model. Management doesn't care. 2/8/19 update: Was on site today and they still cant tell me when gate will be operational and therefore you can only get in and out when staff is there. They are very rigid about their contract but they are not holding up their end with hours you can get in/out. The contract I signed was 7am to 9pm and they have never notified us of hourly change.
Sarina was very helpful and knowledgeable about the whole process!!
Friendly and knowledgeable.
Horrendous experience and our items are basically being held hostage. Signed a contract for large temp controlled storage to house items while we move, which include items for our medically fragile child. When we selected this place it was because they were open till 9 so we could go as needed after work. Two weeks ago we went to get items for my daughter at 7pm and the main gate had a chain lock on it. Called - no answer. Called corporate- no explanation. Last night after having 3 people come and move large, heavy items including a PIANO into a rental moving truck, at 7pm the gate again closed, no access, with a chain link on it. Now being told today they have the right to change the times and now they will be closing at 6 m-f and 5 on weekends, rendering it almost impossible for either my husband or I to access the facility without having to lose a day of work. On top of that they stated they will offer NO discount or comp. Paying full price to rent a storage facility that we can’t access???!! I would have taken the $400 this is costing me now elsewhere- somewhere where I could actually use the facility to put items in and get them when needed.
I’m public storage in Lancaster NY Mail carrier and Sarina is super friendly and always respectful
Sarina was Great my whole 3 months here --and now im leaving for chicago and i reccommend this facility . Such Great Service
Sarina was very helpful, her customer service is GREAT, the process was fast & well explained. Best place to go for storage!!!
Sarina's customer service was SO great I had to leave a review. Out of the 3 Public Storages I've been to, i have to say the one in lancaster is the best hands down.
Sarina was a great great help very friendly and got me out fast!
Sarina was prompt, courteous, and thorough. The rates are affordable, great location.
Sarina was a great help to me and my family great service and clean store.
Sarina was absolutely wonderful I had personal issues going on that she made very easy I was in and out service was great and place was clean
Sarina was nice and friendly and answer all my questions
The service at this place is really great! The lady Sarina really did a great job, she got me in and out considering the fact that i had to be out of my apartment within 24 hours and she wasnt feeling that well and still helped me out. Because Sarina obviously cares about her customers is the reason why I will be recommending my family and friends to this facility ..
Sarina was such a great help to me..she took the time out and showed me many units..until we found something that fit..Thank you Sarina for caring..
Sarina really cares about her customers..she is Very easy to deal with..Place clean too.i reccommend this place to friends and family..
Sarina was absolutely great she got me this awesome labor day special..I came back because sarina is the best..I reccomend this storage
Sarina was fast and honest great customer service skills she showed me multiple units until we found something that fit and I’ll never use u haul again thanks again Sarina
Sarina was absolutely great..i got itens for my mattress..i didnt know they sold boxes...great place
Sarina was wonderful!!!
Small but friendly. Employees always willing to help you out.
Sarina was absolutely Great...friends go here for storage
Sarina has been very helpful and understanding because of Sarina i have sent many family and friends to this business
Sarina is polite...and place has always been clean...she is always willing to go the extra mile..i recommend family and friends at this location..
Sarina really does care..i appreciate all her helpful information far as storage...Great place and rates are very reasonable...
Sarina is Awesome..quick and fast..place always clean..great customer service skills
Been a customer for only 16 months and have received 2 rate increases already $154, to $183 now $212! Lady who works here always parks her car directly in front of gate which is soo annoying when there are actual parking spaces 20 ft away! The door to our unit never stays open, we have asked numerous times to have it fixed but its never done. During winter plow pushes snow in front of units not away. Cant wait to be done with this place
Great service! Sarina helped get us set up within 10 minutes. Very easy and quick!
Sarina was great nice clean place awesome service
I have been a customer of this location multiple times. They have always been sure to satisfy and are always easy to get a hold of when I have questions or concerns. Sarina, especially, has been extremely helpful to me in the past, she is the absolute best. I've never had any issues with damaged items, and have always felt secure knowing my belongings are safe. A++ 10/10 would absolutely recommend. EDIT: Make sure you are moved out before the first of the month, I moved out on the first and I was still charged for an entire month. I called corporate to try and get a refund and the guy I spoke with was rude and would not budge.
As expected and good customer service
Sarina was extremely helpful. She thoroughly explained everything about the Storage process. I recommend anyone to come in ask for Sarina. Pleasure doing business here.
Sarina and skip are Awesome and place is clean
sarina was absolutely Great
Sarina has always been very pleasant and nice place too....great customer service skills..I Recommend...
Fantastic smooth check in. Great storage unit
Sarina was Great, i was gone go somewhere else for $160 i saw Sarina reviews and i came in to this location and I was super impressed...Great Job Sarina..Reviews Work...and I look at Reviews..
Sarina was very helpful and informative. The storage units are clear easy to use. The price including all the fees were low and fair. I highly recommend!
Sarina was very pleasant and helped us find the right storage for our needs.
Sarina was Great and fast.. I reccomend this facility to family and friends.
Sarina has been Great each time that's why I now have 3units with her..Great facility. Great people
Sarina and Marcellus was Great' sarina was extremely nice and authentic...i reccomend this location to family and friends
Sarina was great because I was really going around in circles this move is hectic and Sarina made it that much easier for me, I recommend this facility to all family and friends!
Sarina skip and Lacey were absolutely awesome. .I will refer all friends and family here..nice job guys
Location manager Serena is extremely helpful and very quick to resolve any issues.
A very nice place and great customer service, Sarina greeted me with a smile and was very professional. I would recommend this place to all my family and friends.
Just vacated Sarina was a great property manger very helpful! I recommend this location!
Always helpful with questions. Sarina helps with all our rental needs.
Sarina was outstanding and Excellent and very positive, very understanding..i walked in and she helped me out because I was worried about personal items being stored she even helped me by offering me a mattress bag for our queen size bed..sarina is the best that I've seen so far and place was clean and neat too..
My experience with Sabrina & Rebecca was excellent! Very nice and helpful!!!!
Sarina was great to work with and so helpful in my process of getting a unit. Thanks a million!
Sarina is Great and almost Perfect..she Genunely cares about her customers..i Recommend this clean facility to all my family and friend's
Sarina was excellent and helpful!!!
Sarina was so much help and was so friendly. She went above and beyond!!
We appreciate Sarina for all her help with getting us moving into the storage
Sarina is Great and was very fast and helful. I recommend this clean location to family and friends
Sarina has always been helpful and very Excited each time that I came into the store' Sarina makes it very pleasant to come inside public storage and make my payments' I recommend this location to all my family and Friends..Public Storage and Sarina, Really Leaves A Great Impression on Ya..Thanks Sarina'-
Sarina is a real pleasure ..i really Enjoy storing here.. Me and my Wife has had no problems Sarina is a Great Manager.. Thanks public storage...
SARINA IS THE BEST MANAGER EVER SHE WAS EXTREMELY HELPFUL AND KEPT ME SATISFIED
Very professional place. Sarina has been a huge help finding me exactly what I needed. I recommend everyone to go there and see her, she will help you out!!
I would recommend this property to anybody looking for a clean, safe place to store your stuff with great customer service. Milton checked me and did a great job in a timely professional manner. Sarina was helpful as well. I am very happy that I selected this storage facility. High recommendation.
My first time there and the manager sarina showed great customer service!
Sarina was wonderful and very helpful to make sure I got what I needed. Will definitely refer.
Had an amazingly fast, convenient, and personable experience here when I opened a unit on Sunday. Not only was Sarina efficient and friendly, but she made sure I knew how to use my lock and code to get in before I left. All the stars. Keep up the great attitude!!
This was my 4th time using a rental unit. Easy to start up and easy to cancel when you are done, Love this place, Sarina and Lisa were easy to work with. I would recommend this facility.
Great customer service from Sarina, and a secure place to store our belongings and vehicle.
Sarina was amazing! So nice and helpful. I'll be recommending this location for its customer service and pricing.
Terrible experience, store manager was pushy and had the attitude of a teenager girl. she assured a rental then switched appointment times 3 different times and when I was finally able to go she had given it to someone else and did nothing but give more attitude. Also prices were much higher
Sarina was so Great, she met me at the door and welcomed me with Great Enthusiasm.Her Communication skills were Awesome.she also got me the right size and fit.,,,space that was needed, Sarina is one of a kind, Really kind person ,and space was clean ....
Dustin was very helpful and informative. Staff very professional and friendly. Clean storage area. Very good experience for a first time renter.
Dustin R. Was a huge help with great customer service.
Sarina helped us out great moving in back in April. She was very polite and helped us out with everything we needed. The unit was the right size and fit for us as we asked as well.
I rented a storage locker exactly one month ago, and was told by the associate that she was pretty sure my rent would be due in exactly one month, but she wasn't 100%. She told me that I would receive an email, phone call, automated text, something to tell me when my rent would be due of $36.66. I received an email this morning telling me that my rent was late, and that a $20 late fee would be tacked on. I did not receive any communication whatsoever about when my rent was due, that it was close to being due, or that it was due. Only that it was one day late, when I hadn't been told of any accurate due date. So, because of this location's lack of communication, I have been ripped off by $20. And my next payment is due on the first of July, instead of the 11th. So I'm paying $55 for two weeks of storage space. Ridiculous.
Sarina was wonderful! Very helpful and polite! She explained ever step of the process in detail and answered all my questions!
I walked into Public Storage in hopes of finding a 5*10 Unit and to my disappointment, they didn't have this fit, despite this Sarina still managed to provide excellent customer service and even showed me three additional units that might also satisfy my needs. She went above and beyond and made the experience so much better. I've been to two other public storages and I think this one is the best.
Greeted by Sarina when I arrived for my 10 o'clock appointment. She was very helpful on showing me the unit a was renting and showed me another unit if I needed more move. The process went very smoothly as well as suggesting other items I would need when storing my items.. Very good costumer service will refer all my friends and family.
Sarina was AMAZING!! Such great customer service my stay was so easy!! I have never done a storage unit before and Sarina made it so easy to understand the process !! Will ALWAYS recommend this place and Sarina :) !
Public Storage is definitely the go to for college students. I had the smallest unit and it was big enough to hold everything in my house! The cleanliness impressed me as well. Sarina was so helpful! I would definitely recommend.
Excellent service!! A very nice, clean facility! Sarina was extremely helpful in addressing our needs and making us feel comfortable there. She went well out of her way to accommodate us. I highly recommend this facility for your storage needs.
Great customer service and easy access.
sarina is a pleasure to deal with.
I have been using this facility for many years now and i must say Sarina has always been more than helpful. The units are always clean. I wouldn't even think of going anywhere else! She goes out of her way to make sure you are completely satisfied
Amazing place, great customer service, Manager Sarina is so humble person, very helpfull, bundle of thanks
Very nice facility , clean and well maintained and Sarina is the best , very friendly and always smiling
Units are very clean and well kept. Great experience on my move in day!!
Sarina Is So Awesome And I love her Smile..My experience at this location. Was one of the best ,Sarina Answered All my Questions and Got Me in and Out..Sarina is on Top of her Game I would Recommend this Lancaster Location To all my friends and Family..
Sarina promptly contacted me after I put in my online request. She was professional and helpful and answered all of my questions. I've never rented public storage before and she made the process stress free. I appreciated that.
Very nice! Sarina was absolutely kind and courteous and very helpful with the move in and set up process! Very happy!
Clean facility w a friendly staff. Great experience.
Sarina is very friendly and polite and it is very clean and organized
Great place. It is clean and secure. I have had the pleasure of dealing with Sarina on several occasions, who is very professional, knowledgable and helpful AND an absolute doll. My move was made smooth and Sarina made sure all bases were covered in a timely manner and does all that with a smile on her face. 5 stars for her! I highly recommend this facility for your storage needs. Reasonable prices as well.
I'd like to thank the property manager Sarina for being very polite, cooperative and kind when me and my wife called then visited the Public Storage company in Lancaster. We had many questions and matters to bring to her attention that were answered and taken care of thanks to her. Keep up the great work!
This location is well maintained. Easily Accessible. Sirina the manger of the property is awesome! For those who are looking for affordable storage in the area public storage lancaster is my first choice.
Sarina was very helpful and professional. I was very pleased with her service. Just wish I was told about the lock could of saved a few bucks but over all very satisfied.
About to move so i stopped in to the public storage in Lancaster... Great customer service from the worker Sarina very helpful. Have not had that kind of service in a while... Thanks!!!!!!!!!!!!!!!!!!
Sarina was wonderful, she is very helpful and sweet... Thank u sweetie😘😘😘😘
Sarina was very sweet and helpful...
Sarina is on top of her game! Pleasant , positive and a great manager of this facility, she has it clean and running . It's nice to see a person who is trying to make storage a positive experience!
Sarina was very happy, positive & helpful. She even met me at the door when I arrived at the office & she made the process of vacating my unit a breeze by being very nice & informative. Also, the unit was a great space. Very clean and weather proof which gave me peace of mind about storing my belongings there. I would definitely reccommend Public Storage Lancaster to my friends and family
Nice clean friendly, Kathy was the best!deffiently recommend.
First unit we ever rented. The place is clean and well maintained. Smooth process.
Kathy was very helpful in showing me different options for a storage unit. She was able to help me pick out the right one and got me through the paperwork quickly. Thanks
This is a well kept and well run facility. Reginald Glover helped me out with a challenging issue and was a joy to work with! I would definitely use Public Storage for continuing and future storage needs.
Very knowledgeable staff very informative would recommend to everyone
This place of storage is one of the nicest in town veey clean and great service.
Jacob was very nice and helpful with me and my husband. He gave us all the instructions and tips to storage our stuff. I really recommend this place.
prompt service as I received a call back within 10 minutes to answer any questions I had. Secured my locker within 24 hours of inquiring and Jacob (the manager) had a larger unit available for only 1 dollar more which was not listed online. Would definitely do business here with Jacob again as well as refer friends and relatives.
Very helpful service. The guy was very knowledgeable and helpful. Very clean storage space. Would recommend anyone here.
It's convenient and great manager who is easy to work with
This location for Public Storage is clean, secure and efficient. Jacob increased our positive experience immensely.
Jacob was excellent and very professional
This is a very safe and big location....and the manager helped me out and hooked me up with an amazing deal.....thank you to PUBLIC STORAGE. ...
Manager Jacob very respectful, nice and clean he is very helpful answer all questions that I had. Remember faces very well 👌👌
Jacob C. very knowledgeable and very helpful. Convenient location - clean units.
For a first time customer, I was totally impressed with Jacobs kindness and knowledge! Highly recommended!
Jacob was incredibly helpful. I had never rented from here before. He was thorough and professional taking the time to answer all my questions. I was very impressed with the facility.
Straight forward. No hidden gotchas. Secure and safe. I was moving out of state and my moving truck would not hold all of the items I wanted to move. Public Storage has provided me with a space to store my moving truck overflow items until I have the time to come back and retrieve them.
2nd time renter. Awesome place. Great property manager
Great customer service and in and out service ...
Jacob is always professional and a real pleasure to deal with. I highly recommend this location!
This facility is great! Very clean, secure, and accommodating. Jacob Cosmas was extremely helpful upon getting us right in, as we were very disappointed with a competitor down the road.
My second time renting. Jacob very helpful. Explained everything.
Repeat customer. Great customer service. Clean and well kept.
Really quality service and great hours. Very accomodating and again, I can't stress this enough, friendly service. The best you can get for a public storage unit
Great service big parking spot
great facility, great service, excellent location. Very helpful manager, Jacob.
Jacob did a great job. He came in after hours to accommodate our late transport of motorcycles. Great job and thank you very much, John Stowe
I am a college student and for the past two summers I have used this location. Nothing but great things to say about staff and location. I highly recommend it and will continue to come back!
Jacob was very helpful made the process of getting started smooth and painless
I needed a place to keep my son's things after he went into the US Air Force, and I have been happy with finding the Public Storage in Lancaster. It is a little further away than what I wanted, but they had the size and type of storage unit I was looking for.The manager, Jacob, was very helpful and efficient in getting me set up and understanding every detail about the property. I would recommend this Public Storage to anyone looking for a place to keep things in a secure and clean facility.
The manager Jacob was extremely helpful. This is the first time I've ever rented a storage unit, and he did a wonderful job explaining all of it to me. I will definitely come back to this location for another unit if I need one in the future.
Workers here are easy to deal with.they are always looking to help out in someway
Needed a place to store my t while when over the road driving my commercial vehicle and a place to park my commercial vehicle when I am home. They were the only place and the price is beyond reasonable! Now I always have a place to park the semi and my truck is always waiting for me and safe! Great customer service and easy!!
Very clean and the best customer service i have ever recieved at a storage facility before. I would definitely recommend to anyone
I went into public storage yesterday to look at some storage prices, and the young man Marcellus, was very helpful. I'm going to keep shopping around but I'm very likely to come back because of the good customer service!
Exceptional customer service. Very helpful staff.
The property is well managed and all rental agreements and terms were explained in simple / easy to understand terms. No need to look anywhere else to store my things.
wonderful facility, clean, very well maintained, easy access. Ive never had any problems at this location. Jake is wonderful, takes the time to thoroughly explain and answer all and any questions that I may have. He is very prompt in calling me back when I needed him to. great place, great prices, great selections to best fit my individual needs. thank you for the wonderful service.
This is my second time renting a unit here. Process was quick and easy and the manager, Jacob, was extremely helpful during the move-in process. I have rented in other cities and this is by far the best storage place I have been to. Keep up the great work!
Check in was fast, staff was friendly and helpful
Repeat tenant..4th time..Jacob has always been extremely helpful ..polite and courteous..
I needed a temporary climate controlled storage unit for my very large one bedroom apartment and was thankful that we were able to find one close. Jacob answered all my questions and was very helpful. I would recommend this location to anyone looking for storage needs, they are very helpful and will provide you with the best solution.
I have been a customer at this location for a half of a year now, and have been nothing but pleased with the property and the customer service. The move in process was easy, and the terms were made clear to me by the Jacob, the manager. My space is clean and well lit, and the property itself is clean, well organized and lit. I feel safe being there, and I feel safe leaving my belongings there. I intend to remain a customer for as long as I am in this area (that is until I can afford a house). I highly recommend Public Storage, Lancaster, on Walden. There is also a nice little park called Walden Pond nearby which I find convenient for walking my dog when I need to go to my space. David Pyne
So many of us seem to start the review the same way, "Before putting our house on the market we needed a storage unit. We decided on Public Storage because of price, location and cleanliness. Jacob Cosmas the property manager has been great to deal with from day one." Our story is the same. Showing this is a consistent experience for all involved. Thank you Jacob for making this as easy as possible.
We had to store our entire house's contents pending completion of our move, and Jacob was exceptionally helpful and informative. He made what could have been an unpleasant experience a relatively easy process (what move is ever pleasant?). I would not hesitate to utilize his facility again.
FROM 1 TO 10, I WILL RATE JACOB COSMAS A 20. HE WAS HELPFUL, ANSWERED EVERY QUESTION I HAD, I LEFT FEELING GREAT. HE FILLED ME IN ON ALL THE PRODUCTS, AND A GREAT STORAGE FOR ALL MY THINGS. I WILL REFER ANYONE TO JACOB, FOR STORAGE SPACE.
Thrilled to have found Public Storage. I'll no longer do business with Uncle Bob's Storage, where I've been renting several storage units for over 20 years. Public Storage is superbly superior and I plan on doing my rentals of storage units from here on in.
I will always refer people i know to public storage..i felt the people that work their are kind an curtious
I use this facility often for car storage. Its a great location close to the airport. Its very well kept, clean and secure. The property manager Jacob is always a pleasure to deal with, and is always accommodating.
Before putting our house on the market we needed a storage unit. We decided on Public Storage because of price, location and cleanliness. Jacob Cosmas the property manager has been great to deal with from day one. He first discussed and helped us find the right size unit according to our needs. During my many visits to our unit Jacob who makes frequent rounds throughout the property has ask me if there is anything we need. I am very impressed with Public Storage and Jacob. I wish there were more people in business like Jacob. I would highly recommend that anybody needing a storage unit choose Public Storage, 3953 Walden Ave. in Lancaster, NY. I am now storing my boat at the same location and am very happy with the security. Lee Uhrich; A satisfied customer after 5 months. July 9, 2014
I am very excited to write this review! :) How many of us can actually say that about writing a review for a company or service provided? Not many, but I do have the privilege to tell the world what a positive experience I had with Jacob, the Property Manager, at the Public Storage facility in Lancaster, NY. I hadn't even finished my conversation with the delightful woman at the Public Storage 800 number I found on the website, when a call came through from Jacob at the local storage facility. I laughed at how quickly things got rolling. An hour later, I met up with Jacob who greeted me with a warm smile and a sincere handshake. His friendliness, his professionalism, his patience, his kindness and his real concern for my customer satisfaction were off the charts. However, it was his attention to detail, his advice for my particular situation, and his genuine concern for helping me, the person, not just me, the customer, that will forever leave an impact upon me. He went above and beyond his job requirements in listening to my situation which was causing me to go through a stressful move. He guided and advised me to purchase some needed items for my move and for my items to be stored. He also provided me with the name of a local moving company who had moved his own mother. He even gave me sage advice in helping me through a sticky living situation. He did this with grace, with thoughtfulness, with sincerity and with no expectations for me to return the favor. One poignant thing that he said was that people who utilize a storage facility are not always doing so because they want want to do so, but rather they have to do so. With his 12 years of experience, his level of empathy and sensitivity to his customers, their situations, and their needs were extremely evident. What normally takes 10-15 minutes to complete in terms of the rental agreement, keys to the storage facility, etc. - ended up taking close to an hour of his time - because he took the time to listen and advise. He didn't have to do that, but he did it anyway. He even returned a call I made to him later with another storage question, and he spent an additional 20 minutes on the phone with me after the facility was closed giving me more advice. I cannot boast enough about this gentleman, his kindness and the stellar customer service he provided me. If anyone in WNY needs to utilize a storage facility, then please go no further than the Public Storage facility in Lancaster, NY. Jacob will take care of you. He's made a friend for life! And, yes, he will be getting a plate of freshly baked cookies from me as soon as I am settled. Thank you, Jacob, for everything. You are a wonderful human being, and I am just so thrilled to write this review for you! :)
I was in need of a "temporary" place to keep a house full of belongings while I searched for the right home to buy. I needed a climate controlled unit to accommodate my first class furniture. I stopped by the facility to check out the place and Mark was helpful even though there was nothing available in the coming 2 weeks and I needed a place ASAP. About a week before I had to be out of the place I was moving out of a perfect unit became available. A 10' x 20' climate controlled unit 2nd unit from the door. Perfect placement. I don't know if the stars were aligned right for me but I was thrilled to have such great luck. Upon move-in, Jacob was instrumental in ensuring my needs were met and clearly explained everything to me from expectations on my end to how they can provide service for me. I have moved quite a bit in my life in many states and have needed the use of storage facilities many times. Jacob has far surpassed expectations and it is obvious he is great at what he does. I highly recommend this facility so take a minute to enjoy what great customer service is. By the way, my furniture was in the same mint condition after a hot summer when I moved the furniture in and a brutal winter to follow. I moved out 10 months later so almost a full year cycle of climate to experience and the facility protected my furniture as well as a home would. Bravo guys. Very well done.
Clean and well run. Check in was easy. Gate is responsive. Jacob is paying attention.
The property manager is awesome to work with - nice job Jacob! He actually cares about you and doing business with you. The facility is very nice, is in a great location, is very clean and very safe. Would highly recommend!
I have been here a few times to get storage units and the customer service is always A+. Jacob is the guy who I have met many times and I thank him for all the help and support to find me the best space available. He answers all my questions and is very knowledgeable. This Public Storage location is one of the best around. Its always clean and looking new.
The experience was pleasant. Jacob, the store manager, was an extremely personable and had the answer to all my questions. He raised my confidence in Public Storage.
Clean, well maintained, convenient hours, very courteous service.
Great place, decent price, great people
I have rented here before and found this place to be in tip top shape, well run, and have had others rent from here and they are well pleased with the experience. The property manager Jacob is very professional and pleasant to deal with. I highly recommend this location to anyone who needs space to store anything Bob schoemann
As a first time renter at Public Storage, the costumer interaction was outstanding! The gentleman I had the pleasure of talking with ( Jacob Cosmas ). Was very helpful and informative, he even took the time to walk with me to my storage unit in freezing cold weather. The storage unit he recommended was perfect for what I had. It was very clean, safe, and secure with the lock that he had supplied me. I would recommend this location ( if convenient to you ) because of friendly and well informed employees to help you get whats important to you in a safe and secure space!
I've been a long time tenant at this facility for several years and I can tell you from experience - this place is fantastic! Initially, I called around to several storage facilities in the area requesting information & guidance - I ended up speaking to a lot of "fluffers" ... people who really didn't care about you and your belongings, their main focus seemed to be on landing another client. I stumbled upon Jacob at the Walden Ave/Lancaster location - he was absolutely amazing!!! He easily answered ALL my questions - was friendly and very personable. I felt like I'd been friends with him for years. Jacob gave me a tour of the facilities and explained how things worked in detail. I left feeling confident that while my life was in transition, this is where my belongings needed to be.
I have had many storage units in my time but this location has been the far most professional and welcoming facility I've been with, I would recommend this location to anyone I know.!
I looked into a few storage places and this was, hands down, the best one I visited. It was not the closest storage units to me but by far the best service and most affordable! Would recommend it to everyone!
This Public Storage location has been great for me. The manager Jacob has been incredibly helpful and even shoveled out my space after a snow storm when he knew I was coming in with movers. And he quickly found me another unit nearby when I was in a pinch for more space. Highly recommend this place if you need storage.
Clean Facility. Great location. Friendly Staff. I highly recommend this facility.
This is the best storage location that I have ever dealt with. From day one when we moved our stuff in, they were welcoming, helpful and friendly. We left feeling that our belongings were in a safe and secure location. Its almost been 5 years that we have been using them, and the service continues to be fantastic. Be it dealing with payment issues like an expired credit card, or in-person issues like forgetting the gate code or needing boxes, the guys working here have been professional, helpful and just generally awesome. I would highly recommend this company and location.
Very helpful, Clean, well kept property and secure.
I have used this location at different times and have always been treated first class. The facilities are clean and well maintained. I strongly recommend using them for all your storage needs.
Great location! I buy boxes for my business and end of year filing needs from here. Jacob has always taken care of me, and if I need storage, you can bet I will be coming here!
Public Storage in Lancaster is a very clean, safe storage facility site, and the staff is great! Jacob is a fantastic manager, and will make sure all your needs are satisfied! I would definitely recommend it to a friend.
Initially I looked at 2 different self storage companies before deciding to use Public Storage on Walden Avenue. The first one was not well maintained and had some disgusting smell in it. At the second location, the property attendant was outright rude and just plain ignorant!!! I was so surprised at how difficult it was to find a decent place to store my belongings! Finally I made my way to Public Storage where I met JACOB! What a relief that guy was, well spoken, courteous, knowledgeable, and informative. The property was meticulously maintained. For the time I was there, move in, billing, any questions I had, and move out were made so simple by the helpful staff. Best place to store your stuff...
I have been a long time tennant over seven years now and jacob has always been a great landlord. He call s me when I forget to make a payment. You have a real gem in him and he never is anything but helpful to me and I have witnessed him react to other customers the same way. He is friendly and polite. I could have stored my stuff anywhere and I am glad that have jacob. You should be too. Theresa kegler
I wanted to write a review to share my experience working with the great staff at Public Storage on Walden Avenue in Lancaster. Jacob, the storage facilities property manager always accomidates our needs to store furniture from one of our model homes. As a designer for Forbes Capretto Homes, it is necessary to have units that are neat and clean and the right size to use. I highly recommend this location for any storage needs.
This is the second time we stored our RV with Jacob. He has consistently been very helpful and very accommodating . Give him a try, you won't go wrong!
Great location, friendly service and easy access.
Purchasing a new home and selling your existing home are quite the processes and you remember the parts of the equation that were pleasant and exceeded expectations. Jacob and Public Storage in Lancaster were great from Day One and their hours, proximity, and storage setup and access are all top notch. Whenever I had questions their staff was always quick with an answer and wanted to make sure everything flowed smoothly. The automatic billing process worked out well and the cleanliness of the entire facility was excellent. I would highly recommend this Public Storage location for all of your storage needs.
I have used the Walden Ave. Public Storage both personally and professionally for several years. I have found the facility and management team to be very attentive and accommodating. They truly show an "ownership" of the facility and exhibit a high level of personal care for the tenants.
I was in need of a unit fast and this location in Lancaster had the cheapest rate available at the time. The manager was very nice and helpful. I didn't feel uncomfortable storing my items.
I rented a spot for my RV for over a year now. I am very happy with the experience. Jacob is very customer service oriented and I have felt that my vehicle was safe there.
Wonderful, clean, easy access!
I found that the facility was extremely clean. The manager, Jake was very friendly and helpful. I would highly recommend this facility to all my friends and family!
I've been happy overall with the Public Storage site. I have a large trailer and like the space to manuver it when parking. The site is not convenient to my home though. I have found sites closer but all of these sites are the same monthly price or slightly less. I also maintain a Florida storage site for winter months. I have noticed rate increases at Public Storage becoming more regular. If the rate goes up much more I will be forced to move. Only time will tell if Public Storage is willing to freeze my rate for a few years or force me to move?
When I moved out of my apartment into a smaller one I needed a place to store my extra stuff and found this public storage. It was easy to sign up and I had my stuff in right away. The facility is always clean and I have never had any issues. I would recommend this store to anyone who needs a little extra storage space.
I have a parking space here. There is plenty of room to move my trailer around. The price was the cheapest around.
The Public Storage off Walden ave is a great storage unit. I house all of my sporting equipment for my business there. The facility is very clean and always very well maintained. The property manager, Jacob is fantastic! (along with all the other staff) Always very helpful and friendly. He even called me when one of my coaches locked up our storage unit incorrectly to let me know that the storage unit was not properly secured. Very pleased with my experience so far. We have been with Public Storage for over a year and plan to continue many more.