Public Storage Self-Storage Units at 3953 Walden Ave, Lancaster, NY

Sarina was very helpful definitely will be renting with PS. .she answered all questions very knowledgeable ..

Very clean place,, security is on site the girl Sarina was very patient I didn't have time to do a review in the store and I promised her I would do one because she absolutely deserves it..some people are very pushy but Sarina left it up to me to decide when to rent and I will come to Public Storage First. The priced were reasonable with $1 specials.

Sarina was wonderful and very helpful and professional throughout the moving in and moving out processes. I really appreciated her help & positive attitude!

I love sarina. She was amazing

Skip was absolutely awesome very helpful and kind

Sarina was very helpful with everything I needed. I was there doing work and she was very courteous.

Sarina has very good customer service.. She got me in and out the best price and I was in and out ! Definitely better than Usual Don't let this girl go y'all ..

I want to share that Sarina displayed awesome professional customer service from the time I moved my items into the Public Storage unit 10 months ago and throughout the entire process. She answered all my questions and gave me precise information about my account. Today when I completed moving my items out of the storage unit, Sarina still maintained excellent customer service. She made a BIG difference in my outlook and I will recommend others to rent out a storage unit at the Lancaster, NY location!!!!!

I came in to look at some of the storage unit units. I was unsure about how much would fit in a 10 by 15 Joe walked me to the unit and showed me exactly what it would hold. Fantastic customer service. Thx Joe

I’ve rented units here on two occasions. I’ve always had a good experience, the storage units are in good condition, the website and app are very useable which is a plus. Joe helped me out multiple times including getting me switched to a larger unit the day I moved in as I realized I would need something larger. He was super friendly, helpful, and got everything sorted out very quickly. I would not hesitate to recommend this location for anybody in need of storage.

Serena was a very helpful. She explained everything to me and she was really good at her job.

Sarina was very helpful

Great facility, joe sat me up with my storage unit. He had “old school” manners, friendliness, professionalism ….I like to see that.

Sarina was super helpful on the phone and when needing help on location!

Sarina was a great help for me today helping me out with a storage thank you very much sarina

Sarina is the best

I appreciate the help from the team!

Sarina has always been extremely helpful a really kind lady and clean facility with promotions that are affordable

Sarina was not only patient but she promised me she would do everything to help me and she did...What a wonderful hard working Lady..

Wow! Sarina was absolutely amazing. So nice and pleasant when I walked in. She was extremely clear and communicative with what I needed to do and also came through with a solution when a big obstacle came up…. She reached out to her leaders to make sure I would be taken care of… She made my rental experience absolutely amazing and I cannot thank her enough… this place is the place to store! I will ALWAYS use their services in the future if needed… thank you so much Sarina!

Sarina ,Was Awesome, Great Information, Very Cheery A Pleasant To Deal With...

Sarina was very curtesy to me answered all my questions and very helpful! I would recommend this storage facility to my friends and family 🙏❤️🥰

Miss Sarina, is a Very Very intelligent woman, very Helpful Very polight, Outstanding, We need more people.She is a Blessing.

Sarina served breakfast with a smile .very accommodating and solved all my issues

Skip was wonderful, and he made this experience better. Would 10/10 recommend this place to any friend or family.

She helped me a lot. Paperwork She also help me get things square away.......I was lose with out her.sarina is very helpful.

Sarina was pleasant and polite. A very nice experience at the location.

Very clean and efficient! Skip is great!

Sarina was great

Sarina really saved our lives we had to be ou of home today. I love her

Sarina was polite and Courtesy

Sarina Was Awesome and Great

Sarina Was Great. She helped me out .I came to park my vehicle and she was real down to earth.

Sarina was phenomenal

Sarina has been so helpful

Promote Sarina! Space went from $56 to $93 in a matter of months. :/

We have Our Motorhome in outdoor storage. There are many sized storage areas at Public Storage. MH for sale.. 2009 Fleetwood Terra LX Class A Motorhome...

Sarina was so politely and kind

Sarina was perfect and knowledgeable

Sarina was helpful. Genuine and Polite

Sarina has always been very professional and Knowledgeable .Thanks Public Storage For Her

Sarina has always been very thorough and sincere..We Recommend all of our Family members to public Storage..

Loved the Customer service experience! Helpful!

Sarina Has Always been Very Knowledgeable about all things regarding storage and process We Recommend All of Our Family Members to this facility. If your looking for Exceptional Customer Service Sarina at Lancaster Is The Best

Sarina was amazing. I was already anxious with the process, but she explained everything and made the process easy for me.

Sarina was very Professional and Courteous she got me in and out ..She Really was Genuine

sarina was top notch

Sarina was so fast and respectful

Sarina is GREAT to help me get everything I need together!

Great customer service. Serina was a pleasure to do business with

Sarina was amazing each time I came in to see her very helpful and polite courteous

Sarina was Amazing, i recommend this facility.

Mike is the man got us in and out without hassle. Great counter staff here very helpfull.

The manager courteous & friendly. He showed me how to do the doors.

The public storage on Walden has provided our business wonderful service and security Sarina the property manager assisted me with lost keys, holding them alovernight assuring me entrance into my space and saving me $250 on a locksmith

Sarina has Great Customer service!!!!

Sarina from Lancaster public storage was great on the phone and in public! Would love to see her everytime I come in!! She made it a great and pleasant experience

Sarina was amazing

Sarina was amazing fast and solid

Sarina was awesome! We were given incorrect information from the call center and I was hung up on 5 times when I was being transferred. The call center said the facilities were open until 6 and we waited in the cold and Sarina rescued us. There was a truck with 2 men ( professional movers) a management team and myself. Sarina brought us in and patiently explained all the information and let the guys get going and moving the furniture inside. She was also comforting during a highly charged and stressful move. You are lucky to have her! She is kind, patient professional and efficient! Sabrina is the best thing about Public Storage.

Sarina has always been a pleasure since 2016 we love her customer service skills

Sarina have always been professional and courteous I recommend this facility for family and

Sarina was fast and very courteous. I recommend this facility in Lancaster

Sarina was amazing

Sarina was amazing fast and respect

Sarina was very helpful and polite. She answered all questions and was knowledgeable.

We have been coming back to this location year after year. The reason is the great help we get from Sarina!!! She is very friendly, helpful, and dedicated to helping us complete our rental, year after year! It’s nice to see that their are still people who will go above and beyond and not get frustrated with helping out the customer. Thanks Sarina😀

Sarina has always been very pleasant the entire time we used public storage and with the way the world is I’m happy to still see smiling faces and compassionate people who really cares

Sarina was fast effective we recommen

Sarina was quick professional and courteous.

Sarina was absolutely amazing

Sarina went above & beyond. She was very polite & respectful. i will continue to have a storage unit @ Public Storage even though this location doesn't have 24/7 access soley due to Sarina's genuine attitude, care, & professionalism.

Sarina was a pleasure talking with she’s very good at what she does an awesome person I’ll refer everyone I know to public storage

Sarina helped us sign into PS app and I've been renting here for about a month and I Really Like Sarina . I recommended

Sarina was extremely patient with us place was clean

Sarina made a Great First Impression

Sarina is always polite and courteous...

Sarina was Amazing

I would definitely use the Lancaster public storage again. Sarina was extremely nice and quick to helping my roommate and I out!

Sarina was absolutely amazing. She provided great customer service and was so friendly. She got back to me in a timely manner when I had concerns and questions. She went above and beyond to make sure the entire process was easy and convenient. Would 10/10 recommend this business.

Public Storage customer service is awful!!! Life Storage up the road on Transit is way better. I have had a unit there for years and have never had an issue. The only reason why I tried this place was because Life Storage was full. I wanted to cancel Public Storage unit. After multiple calls I was told that all I needed to do , in order to cancel my unit was to remove my lock and let them know. Which is exactly what I did. Regardless, they charged me and said they have no record of me calling… I am still being charged for a unit that I no longer occupy. It has been such a process to try and get a refund. I am truly disappointed in both Matthew and Serina lack of follow up.

Sarina was Amazing....we recommend this facility

Sarina was absolutely Amazing..

Sarina,was so,fast. And Very Knowledgeable

Sarina was amazing and public storage is very reasonable with their boxes sarina was very professional

Skip was a textbook example of what great customer service should be everywhere! He took the time to fully explain all aspects of the rental process and answered all questions I had. Public Storage is lucky to have Skip as a valuable employee. As far as facility, it was extremely clean and well maintained.

Serina, was very helpful with a issue we with the gate opening.

Sarina has WONDERFUL customer service, quick and easy place to rent storage for your business!

Sarina was very helpful...she even helped me sign into ps app. .and tried out the gate code. This place was clean , neat and organized I Recommend this place because of Sarina.

Sarina was absolutely amazing... Wow. Very Respectful

Very friendly office worker. Helped me with my first time renting. Nice place.

Skip was extremely helpful with any questions I had and was making sure the facility was clean and tidy :)

Can't say enough about the advice and assistance received from Skip. Only problem is making a left turn during rush hour.

Sarina Was Patient & Very Knowledgeable.

Sarina Was Pleasant and Courteous

Sarina Answered All Of My Questions and the Place Smelled & Looked Very Clean Sarina Was So Sweet and knowledgeable I Recommend..

Sarina was very pleasant she took care of me with no hassle & was extremely helpful. She made the process extremely quick & easy I appreciate her.

Sarina is the greatest she really made me feel safe about leaving my belongings there. Thanks sarina

I loved the customer service that sarina provided for me.great attitude and very helpful.

Sarina was Amazing. I Recommend..

Sarina at the Lancaster location is Great she was very helpful when I came in to rent she answers all questions she’s very friendly and I highly recommend her at this location if your looking to rent some space out for storage !!!

Sarina was absolutely wonderful!! So friendly and helpful!

Had a very good and easy experience getting a storage locker with Sarina!! Definitely would come back 10/10 experience!!

Sarina was Amazing ..

Sabrina was Amazing, she really helped me with my two units.

Sarina was a great help with answering questions I had about storage room space. I had questions about storage options for my business and she was knowledgable and polite. She is a great employee and the reason I will choose to use Public Storage for all my storage needs.

Sarina was awesome. She was very helpful

Sarina is amazing she is so wonderful and helpful I love her

Serena, at the Lancaster location, was great and very helpful. I came in needing a unit that was closer to where I was moving from and she was kind enough to help me change my reservation to accommodate my needs. Thank you for your speedy assistance and your friendly face Serena @ Public Storage Lancaster!

Sarina was very helpful and got me settled in with no issues very friendly and capable in managing the property

This location was great. Website was easy to navigate and book through. The whole process was really smooth, and at the end Sarina personally saw to close the contract and settle things. Great service.

I managed this property as if it were my own for 10 years. I left five years ago and often wondered how things were going with the property. I stopped in today and I was greeted by a very pleasant property manager Sarina. I could tell after speaking to her for about 20 minutes that she was the right person for the job. She cares about her property, tenants and everything that was "within" her control. I am very aware of what is not in her control. Sarina, you are doing an excellent job. Keep doing what you're doing and good things will come to you. District Manager D0179- White ceiling tiles are .68 cents at Home Depot.

Sarina was very helpful, friendly and courteous!

Sarina was good customer service, very nice and kind.

This was our first time using a storage facility and it was as simple as saying your name. We reserved a parking spot for our RV and did it online through Sarina in a matter of minutes. There was no human contact in these trying times and the process was flawless! Would recommend this storage facility without hesitation and Sarina made the whole experience enjoyable. She was extremely personable ❤️

Sarina was a very helpful and customer like and has met my needs

Sarina was super helpful. Great location 😎

Sarina was very helpful and diligent with me. Fantastic customer service also. She’s a very nice lady.

I am sure glad Skip was there! Getting the new parking space was effortless, and Skip even assisted in me in parking the trailer since I’m new to driving one. Excellent service, and I highly recommend !! 10 Stars!

Very helpful and respectful. Iv been to other storage places and they are very pushy with the products they are trying to sell along with the storage site. Sarina at the Lancaster site was super helpful and very nice, got me in and out no problems

Sarina was Really Patient With Us, she showed my Wife and I Multiple units, we couldn't make up our mind as to which was the right size and fit, Sarina was very knowledgeable on units, merchandise and policy- we are happy that we decided to read the Reviews before we Rented and it was well worth it, this place has a gate for Security and 7 days a week access and The Property Manager is very down to earth and made renting with Public Storage Worth it,, -Thanks Sarina-

Very fair pricing, clean facility. Communication was great, it was super easy to get the storage solution I required set up and Sarina was extremely helpful and friendly.

Sarina was Amazing...Patient. And Upbeat

Sarina was awesome

Sarina... was great

Sarina has been amazing!! She has been so understanding and helpful! Kind and understanding! Great customer service!

Raised prices with no warning excessive late charge. Pay on line doesn't work

I have used Public Storage on Walden Ave off and on for several years now and let me tell you that I would go nowhere else. The manager Sarina is the most knowledgeable, helpful, polite and extremely respectful person ever. She is a big plus for this company. She explains every detail from A to Z. She understands your needs and helps you figure things out... Big shout out for Sarina... Thank you for all your help with my family’s needs...!

Stopped in to get pricing, Tim was awesome, great information, can not wait to do business with this company this month.

Sarina was Amazing

Sarina she is wonderful and love her . She was a joy to talk to and very thorough!!

Resolved my issue timely

Sarina was the most helpful ensuring our safety most of all through this pandemic. Very kind ....

When I first opened the unit I was very happy and impressed with the front desk staff. See my old review below. But now I can't get out fast enough. I was excited to have a climate controlled space I could sort things in year round, but for over 6 months now the lights in the hallway outside my unit have been out. I have asked about it several times, and even talked with someone in management about a rent reduction until they get lights back in. Management says they are replacing the old light fixtures with LED ones, but again it's been 6 months! When I visit my unit I have to bring several lanterns and flashlights to be able to see anything! This is beyond frustrating and makes the space unusable to me. Management obviously doesn't care and is just giving me the runaround and taking my money. I'm looking at moving out of the space as soon as possible. First moved in 10 months ago.....Sarina for making renting a smooth and easy experience! We are needing to rent to help with the most crazy household and family time of our lives. It was so nice to have one thing be quick, easy and work with someone with a friendly smiling face!

Excellent service. Skip was very helpful and personable.

Site Manager is awesome. Owner let us park in a "lake" for a year promising to move stone from the back of the lot and never did. Watch what spot you park your rv! Empty promises!!

Tim was very helpful and professional when I came to rent a unit. Hastle free, friendly, and convenient.

Sarina was very knowledgeable and polite.

Sarina was fantastic and very thorough thanks public storage

Sarina was really helpful considering I showed up last minute thanks I recommend this place

Sarina was very helpful and we need more people like her!

Sarina service was great would absolutely want her service for future business

I just booked a storage unit at the Walden Ave. location and Sarina was amazing! She explained everything thoroughly and was so pleasant during the whole process. I’d definitely recommend this facility!

Sarina. Was wonder help me with all my needs. Was in a bind and she help out. Reserved a smaller unit and help me get the size i need with no hassle. Was having a very bad day and she helped make it alot easier.

Sarina was great and always helpful,,regardless the situation...I recommend public storage. .Sarina is one of a Kind.

Sarina was awesome. Great personality. You got a great employee.

Sarina . Extremely pleased with her customer service. Everything went smoothly and quickly. Highly recommended..!

Sarina was very courteous and helpful, warm and friendly and she even opened the door for me.

Sarina was great! She helped a lot.

Sarina was great!

Sarina was Great, Very Knowledgeable..i recommend this place to friends & family.

The representative Sarina was excellent great customer service, she was knowledgeable and served with a smile, my husband was very happy and it's not easy to make him happy. Thank you Sarina at Public Storage in Lancaster NY I recommend.

Sarina was great, very helpful!!!!!!!!

Sarina was great ,loved her

Sarina is Awesome, she goes out of her way to ensure thas f her customers are satisfied we recommend this facility to family and friends

Sarina has always be friendly and professional whenever I have been at facility to perform a task.

Serina was awesome she took care of everything for me wonderful!

Sarina was awesome, did a great job. Look forward to working with her agin.

Sarina was very helpful, polite and courteous. Will definitely use the facility again. Thank you.

Sarina was wonderful. Very nice and easy to talk to.

We worked with Sarina she was so friendly and helpful. This is the best place to store our stuff. Would highly recommend this location.

Sarina was very helpful and answered all my questions. She made the process very easy for me in finding storage for our camper. Being a first time customer I am very happy how she handled everything. I would highly recommend Public Storage.

Sarina was amazing to work with to get a storage unit and help with the availability of the unit I got. Very pleasant and knowlegable. Would love to work with her anytime I have storage needs.

Standard facilities

Great space! Nice and clean! Sarina did a great job making sure I get the right space for my items! Awesome experience!

Sarina was amazing with all the stress of renting a storage for a whole home. I would definitely recommend this place to anyone needing amazing clean and affordable storage.

Sarina was the best to work with when we had issues with our moving company. She went above and beyond he duties to make sure that we were taken care of to the fullest.

Sarina is a big help and she deserves a raise

Sarina stayed late just to help us out and we are so grateful because we had to be out of our house today... Sarina is a Life Saver ....Thanks So Much..

Sarina was excellent, always helpful answers my questions..polite and considerate..

Sarina Had a great experience today with Sarina and she helped us tremendously save on the monthly payments! This move was stressful as it was but she made us feel at ease and we are so grateful!

Sarina provides excellent customer service and keeps the customer informed of all aspects of renting for great customer care. Highly recommend Public Storage and Sarina

Sarina was Awesome..I walked in after hours and she still took me..wow..and I saved a bunch of money

Sarina was a Great help to me and my family__very professional lady and Company. Thanks P.S..

Sarina helped my family find the perfect option for what we needed. Customer service was excellent

Sarina was great. Very helpful for me getting my stuff and helping check out.

I found Sarina extremely helpful and efficient in all aspects of my rental experience. She made a kind of stressful situation a bit easier.

Sarina was very knowledgeable and place was very clean

Sarina was a great help. I really feel like my things are safe she explained everything to me in great detail to make me feel comfortable about leaving my items in storage. I would definitely recommend this place to family and friends. Thanks again Sarina😊

Sabrina was absolutely wonderful and the place was so clean...I wish I had dealt with Sarina Prior' I recommended this location to Family and friends..

This Public Storage is the best one out there hands down! Staff(Sarina) is energetic, the lot is actually clean and this location is just overall well run without the hassles I've encountered elsewhere. Kudos to you!

Lisa did awesome with helping us get with storage.

These units are clean and easy accessible. Dustin helped me with ALL of my questions, he was VERY thorough and knew his information!! He walked me right through the paperwork (which is now on an Ipad), showed me the unit I'd be reserving, and gave me a walk through of what I would do upon arrival with my things. Two thumbs up!!

Special thanks to Sarina for her helpfulness. Will be definitely looking forward toward taking my business there.

Sarina was super helpful

My fiancee Daniel was so pleased with Sarina and the customer service that she provided that i wanted to come and give her and public storage facility in Lancaster NY 5 Stars. I would definitely refer anyone i know to do business here.

I had a wonderful experience with Sarina she was very helpful and also cared about my things being takin care.

Sarina was so helpful when I came in trying to catch up on our payments and made the process stress free! Excellent and personal customer service!

Sarina is the very best. Great attitude and very willing to helpful.

Sarina did a great job servicing me as a first time storage user. She made it fast and easy. I’m glad that I picked this location!!!😊

Great customer service. Sarina was very polite and respectful. Will definitely be taking my business here.

Made Reservation online and received a call right away. Representative Sarina was assisting me. She was very Nice and professional. From the moment I walk in, walk through, to signing documents. This lady explained everything in detail about the storage process, which help us feel at ease. Access hours are good, location is great, facility very clean, and staff is Awesome. We are glad we choose public storage for our things temporarily that will give us a peace of mind. Keep up the Great work!

Needs 24 hrs access

Sarina was helpful even on her lunch hour she has taking her time and given us her full attention

Sarina was great. Very energetic and very helpful.

Sarina was great. Very helpful and a pleasure to work with

Very clean and professional. Sarina was super great and easy to work with.

Good rates

Sarina was so helpful and awesome. I love the atmosphere and customer service here.

Sarina was very helpful getting a storage unit and making the transaction very smooth!

Sarina was Very Thorough and- fast - the place was clean and thats a plus for me.

Sarina was knowledgeable and helpful

Sarina was very professional and friendly. She definitely made the experience very easy for me, I will come back to her every time!

Sarina was fantastic. She got me in and out quickly and efficiently. She showed me things I didn't think of that I would need to move. I will use again!!

Sarina was fast. Very knowledgeable Great job !

Sarina was very helpful and very nice and I would recommend this place to a lot of people.

I had another great experience with Sarina. I feel that she definitely deserves a raise or promotion. Each time she has been polite, courteous, knowledgable and very professional. I wanted to leave another review about how great Sarina is and how well she does everytime I go there. I wish we were allowed tonleave more than one she deserves a promotion or raise

Sarina was a wonderful storage manager. She helped me save money by recommending a unit that worked perfectly for my storage needs.

Sarina was nice,polite, courteous, and very helpful. She got us out quick and fast.

Great service, smooth process, madecmoving my things much easier

I have been a client for approximately 12 years. The recent management has completely dropped the ball. The area is no longer maintained, the gate is broken or locked so you can't get in and they stopped plowing a good portion of property. Meanwhile the rates continue to increase and service declines. I don't think I have ever seen a business go backwards so fast, and pretty easy business model. Management doesn't care. 2/8/19 update: Was on site today and they still cant tell me when gate will be operational and therefore you can only get in and out when staff is there. They are very rigid about their contract but they are not holding up their end with hours you can get in/out. The contract I signed was 7am to 9pm and they have never notified us of hourly change.

Sarina was very helpful and knowledgeable about the whole process!!

Friendly and knowledgeable.

Horrendous experience and our items are basically being held hostage. Signed a contract for large temp controlled storage to house items while we move, which include items for our medically fragile child. When we selected this place it was because they were open till 9 so we could go as needed after work. Two weeks ago we went to get items for my daughter at 7pm and the main gate had a chain lock on it. Called - no answer. Called corporate- no explanation. Last night after having 3 people come and move large, heavy items including a PIANO into a rental moving truck, at 7pm the gate again closed, no access, with a chain link on it. Now being told today they have the right to change the times and now they will be closing at 6 m-f and 5 on weekends, rendering it almost impossible for either my husband or I to access the facility without having to lose a day of work. On top of that they stated they will offer NO discount or comp. Paying full price to rent a storage facility that we can’t access???!! I would have taken the $400 this is costing me now elsewhere- somewhere where I could actually use the facility to put items in and get them when needed.

I’m public storage in Lancaster NY Mail carrier and Sarina is super friendly and always respectful

Sarina was Great my whole 3 months here --and now im leaving for chicago and i reccommend this facility . Such Great Service

Sarina was very helpful, her customer service is GREAT, the process was fast & well explained. Best place to go for storage!!!

Sarina's customer service was SO great I had to leave a review. Out of the 3 Public Storages I've been to, i have to say the one in lancaster is the best hands down.

Sarina was a great great help very friendly and got me out fast!

Sarina was prompt, courteous, and thorough. The rates are affordable, great location.

Sarina was a great help to me and my family great service and clean store.

Sarina was absolutely wonderful I had personal issues going on that she made very easy I was in and out service was great and place was clean

Sarina was nice and friendly and answer all my questions

The service at this place is really great! The lady Sarina really did a great job, she got me in and out considering the fact that i had to be out of my apartment within 24 hours and she wasnt feeling that well and still helped me out. Because Sarina obviously cares about her customers is the reason why I will be recommending my family and friends to this facility ..

Sarina was such a great help to me..she took the time out and showed me many units..until we found something that fit..Thank you Sarina for caring..

Sarina really cares about her customers..she is Very easy to deal with..Place clean too.i reccommend this place to friends and family..

Sarina was absolutely great she got me this awesome labor day special..I came back because sarina is the best..I reccomend this storage

Sarina was fast and honest great customer service skills she showed me multiple units until we found something that fit and I’ll never use u haul again thanks again Sarina

Sarina was absolutely great..i got itens for my mattress..i didnt know they sold boxes...great place

Sarina was wonderful!!!

Small but friendly. Employees always willing to help you out.

Sarina was absolutely Great...friends go here for storage

Sarina has been very helpful and understanding because of Sarina i have sent many family and friends to this business

Sarina is polite...and place has always been clean...she is always willing to go the extra mile..i recommend family and friends at this location..

Sarina really does care..i appreciate all her helpful information far as storage...Great place and rates are very reasonable...

Sarina is Awesome..quick and fast..place always clean..great customer service skills

Been a customer for only 16 months and have received 2 rate increases already $154, to $183 now $212! Lady who works here always parks her car directly in front of gate which is soo annoying when there are actual parking spaces 20 ft away! The door to our unit never stays open, we have asked numerous times to have it fixed but its never done. During winter plow pushes snow in front of units not away. Cant wait to be done with this place

Great service! Sarina helped get us set up within 10 minutes. Very easy and quick!

Sarina was great nice clean place awesome service

I have been a customer of this location multiple times. They have always been sure to satisfy and are always easy to get a hold of when I have questions or concerns. Sarina, especially, has been extremely helpful to me in the past, she is the absolute best. I've never had any issues with damaged items, and have always felt secure knowing my belongings are safe. A++ 10/10 would absolutely recommend. EDIT: Make sure you are moved out before the first of the month, I moved out on the first and I was still charged for an entire month. I called corporate to try and get a refund and the guy I spoke with was rude and would not budge.

As expected and good customer service

Sarina was extremely helpful. She thoroughly explained everything about the Storage process. I recommend anyone to come in ask for Sarina. Pleasure doing business here.

Sarina and skip are Awesome and place is clean

sarina was absolutely Great

Sarina has always been very pleasant and nice place too....great customer service skills..I Recommend...

Fantastic smooth check in. Great storage unit

Sarina was Great, i was gone go somewhere else for $160 i saw Sarina reviews and i came in to this location and I was super impressed...Great Job Sarina..Reviews Work...and I look at Reviews..

Sarina was very helpful and informative. The storage units are clear easy to use. The price including all the fees were low and fair. I highly recommend!

Sarina was very pleasant and helped us find the right storage for our needs.

Sarina was Great and fast.. I reccomend this facility to family and friends.

Sarina has been Great each time that's why I now have 3units with her..Great facility. Great people

Sarina and Marcellus was Great' sarina was extremely nice and authentic...i reccomend this location to family and friends

Sarina was great because I was really going around in circles this move is hectic and Sarina made it that much easier for me, I recommend this facility to all family and friends!

Sarina skip and Lacey were absolutely awesome. .I will refer all friends and family here..nice job guys

Location manager Serena is extremely helpful and very quick to resolve any issues.

A very nice place and great customer service, Sarina greeted me with a smile and was very professional. I would recommend this place to all my family and friends.

Just vacated Sarina was a great property manger very helpful! I recommend this location!

Always helpful with questions. Sarina helps with all our rental needs.

Sarina was outstanding and Excellent and very positive, very understanding..i walked in and she helped me out because I was worried about personal items being stored she even helped me by offering me a mattress bag for our queen size bed..sarina is the best that I've seen so far and place was clean and neat too..

My experience with Sabrina & Rebecca was excellent! Very nice and helpful!!!!

Sarina was great to work with and so helpful in my process of getting a unit. Thanks a million!

Sarina is Great and almost Perfect..she Genunely cares about her customers..i Recommend this clean facility to all my family and friend's

Sarina was excellent and helpful!!!

Sarina was so much help and was so friendly. She went above and beyond!!

We appreciate Sarina for all her help with getting us moving into the storage

Sarina is Great and was very fast and helful. I recommend this clean location to family and friends

Sarina has always been helpful and very Excited each time that I came into the store' Sarina makes it very pleasant to come inside public storage and make my payments' I recommend this location to all my family and Friends..Public Storage and Sarina, Really Leaves A Great Impression on Ya..Thanks Sarina'-

Sarina is a real pleasure ..i really Enjoy storing here.. Me and my Wife has had no problems Sarina is a Great Manager.. Thanks public storage...

SARINA IS THE BEST MANAGER EVER SHE WAS EXTREMELY HELPFUL AND KEPT ME SATISFIED

Very professional place. Sarina has been a huge help finding me exactly what I needed. I recommend everyone to go there and see her, she will help you out!!

I would recommend this property to anybody looking for a clean, safe place to store your stuff with great customer service. Milton checked me and did a great job in a timely professional manner. Sarina was helpful as well. I am very happy that I selected this storage facility. High recommendation.

My first time there and the manager sarina showed great customer service!

Sarina was wonderful and very helpful to make sure I got what I needed. Will definitely refer.

Had an amazingly fast, convenient, and personable experience here when I opened a unit on Sunday. Not only was Sarina efficient and friendly, but she made sure I knew how to use my lock and code to get in before I left. All the stars. Keep up the great attitude!!

This was my 4th time using a rental unit. Easy to start up and easy to cancel when you are done, Love this place, Sarina and Lisa were easy to work with. I would recommend this facility.

Great customer service from Sarina, and a secure place to store our belongings and vehicle.

Sarina was amazing! So nice and helpful. I'll be recommending this location for its customer service and pricing.

Terrible experience, store manager was pushy and had the attitude of a teenager girl. she assured a rental then switched appointment times 3 different times and when I was finally able to go she had given it to someone else and did nothing but give more attitude. Also prices were much higher

Sarina was so Great, she met me at the door and welcomed me with Great Enthusiasm.Her Communication skills were Awesome.she also got me the right size and fit.,,,space that was needed, Sarina is one of a kind, Really kind person ,and space was clean ....

Dustin was very helpful and informative. Staff very professional and friendly. Clean storage area. Very good experience for a first time renter.

Dustin R. Was a huge help with great customer service.

Sarina helped us out great moving in back in April. She was very polite and helped us out with everything we needed. The unit was the right size and fit for us as we asked as well.

I rented a storage locker exactly one month ago, and was told by the associate that she was pretty sure my rent would be due in exactly one month, but she wasn't 100%. She told me that I would receive an email, phone call, automated text, something to tell me when my rent would be due of $36.66. I received an email this morning telling me that my rent was late, and that a $20 late fee would be tacked on. I did not receive any communication whatsoever about when my rent was due, that it was close to being due, or that it was due. Only that it was one day late, when I hadn't been told of any accurate due date. So, because of this location's lack of communication, I have been ripped off by $20. And my next payment is due on the first of July, instead of the 11th. So I'm paying $55 for two weeks of storage space. Ridiculous.

Sarina was wonderful! Very helpful and polite! She explained ever step of the process in detail and answered all my questions!

I walked into Public Storage in hopes of finding a 5*10 Unit and to my disappointment, they didn't have this fit, despite this Sarina still managed to provide excellent customer service and even showed me three additional units that might also satisfy my needs. She went above and beyond and made the experience so much better. I've been to two other public storages and I think this one is the best.

Greeted by Sarina when I arrived for my 10 o'clock appointment. She was very helpful on showing me the unit a was renting and showed me another unit if I needed more move. The process went very smoothly as well as suggesting other items I would need when storing my items.. Very good costumer service will refer all my friends and family.

Sarina was AMAZING!! Such great customer service my stay was so easy!! I have never done a storage unit before and Sarina made it so easy to understand the process !! Will ALWAYS recommend this place and Sarina :) !

Public Storage is definitely the go to for college students. I had the smallest unit and it was big enough to hold everything in my house! The cleanliness impressed me as well. Sarina was so helpful! I would definitely recommend.

Excellent service!! A very nice, clean facility! Sarina was extremely helpful in addressing our needs and making us feel comfortable there. She went well out of her way to accommodate us. I highly recommend this facility for your storage needs.

Great customer service and easy access.

sarina is a pleasure to deal with.

I have been using this facility for many years now and i must say Sarina has always been more than helpful. The units are always clean. I wouldn't even think of going anywhere else! She goes out of her way to make sure you are completely satisfied

Amazing place, great customer service, Manager Sarina is so humble person, very helpfull, bundle of thanks

Very nice facility , clean and well maintained and Sarina is the best , very friendly and always smiling

Units are very clean and well kept. Great experience on my move in day!!

Sarina Is So Awesome And I love her Smile..My experience at this location. Was one of the best ,Sarina Answered All my Questions and Got Me in and Out..Sarina is on Top of her Game I would Recommend this Lancaster Location To all my friends and Family..

Sarina promptly contacted me after I put in my online request. She was professional and helpful and answered all of my questions. I've never rented public storage before and she made the process stress free. I appreciated that.

Very nice! Sarina was absolutely kind and courteous and very helpful with the move in and set up process! Very happy!

Clean facility w a friendly staff. Great experience.

Sarina is very friendly and polite and it is very clean and organized

Great place. It is clean and secure. I have had the pleasure of dealing with Sarina on several occasions, who is very professional, knowledgable and helpful AND an absolute doll. My move was made smooth and Sarina made sure all bases were covered in a timely manner and does all that with a smile on her face. 5 stars for her! I highly recommend this facility for your storage needs. Reasonable prices as well.

I'd like to thank the property manager Sarina for being very polite, cooperative and kind when me and my wife called then visited the Public Storage company in Lancaster. We had many questions and matters to bring to her attention that were answered and taken care of thanks to her. Keep up the great work!

This location is well maintained. Easily Accessible. Sirina the manger of the property is awesome! For those who are looking for affordable storage in the area public storage lancaster is my first choice.

Sarina was very helpful and professional. I was very pleased with her service. Just wish I was told about the lock could of saved a few bucks but over all very satisfied.

About to move so i stopped in to the public storage in Lancaster... Great customer service from the worker Sarina very helpful. Have not had that kind of service in a while... Thanks!!!!!!!!!!!!!!!!!!

Sarina was wonderful, she is very helpful and sweet... Thank u sweetie😘😘😘😘

Sarina was very sweet and helpful...

Sarina is on top of her game! Pleasant , positive and a great manager of this facility, she has it clean and running . It's nice to see a person who is trying to make storage a positive experience!

Sarina was very happy, positive & helpful. She even met me at the door when I arrived at the office & she made the process of vacating my unit a breeze by being very nice & informative. Also, the unit was a great space. Very clean and weather proof which gave me peace of mind about storing my belongings there. I would definitely reccommend Public Storage Lancaster to my friends and family

Nice clean friendly, Kathy was the best!deffiently recommend.

First unit we ever rented. The place is clean and well maintained. Smooth process.

Kathy was very helpful in showing me different options for a storage unit. She was able to help me pick out the right one and got me through the paperwork quickly. Thanks

This is a well kept and well run facility. Reginald Glover helped me out with a challenging issue and was a joy to work with! I would definitely use Public Storage for continuing and future storage needs.

Very knowledgeable staff very informative would recommend to everyone

This place of storage is one of the nicest in town veey clean and great service.

Jacob was very nice and helpful with me and my husband. He gave us all the instructions and tips to storage our stuff. I really recommend this place.

prompt service as I received a call back within 10 minutes to answer any questions I had. Secured my locker within 24 hours of inquiring and Jacob (the manager) had a larger unit available for only 1 dollar more which was not listed online. Would definitely do business here with Jacob again as well as refer friends and relatives.

Very helpful service. The guy was very knowledgeable and helpful. Very clean storage space. Would recommend anyone here.

It's convenient and great manager who is easy to work with

This location for Public Storage is clean, secure and efficient. Jacob increased our positive experience immensely.

Jacob was excellent and very professional

This is a very safe and big location....and the manager helped me out and hooked me up with an amazing deal.....thank you to PUBLIC STORAGE. ...

Manager Jacob very respectful, nice and clean he is very helpful answer all questions that I had. Remember faces very well 👌👌

Jacob C. very knowledgeable and very helpful. Convenient location - clean units.

For a first time customer, I was totally impressed with Jacobs kindness and knowledge! Highly recommended!

Jacob was incredibly helpful. I had never rented from here before. He was thorough and professional taking the time to answer all my questions. I was very impressed with the facility.

Straight forward. No hidden gotchas. Secure and safe. I was moving out of state and my moving truck would not hold all of the items I wanted to move. Public Storage has provided me with a space to store my moving truck overflow items until I have the time to come back and retrieve them.

2nd time renter. Awesome place. Great property manager

Great customer service and in and out service ...

Jacob is always professional and a real pleasure to deal with. I highly recommend this location!

Great experience.

This facility is great! Very clean, secure, and accommodating. Jacob Cosmas was extremely helpful upon getting us right in, as we were very disappointed with a competitor down the road.

My second time renting. Jacob very helpful. Explained everything.

Repeat customer. Great customer service. Clean and well kept.

Really quality service and great hours. Very accomodating and again, I can't stress this enough, friendly service. The best you can get for a public storage unit

Great service big parking spot

great facility, great service, excellent location. Very helpful manager, Jacob.

Jacob did a great job. He came in after hours to accommodate our late transport of motorcycles. Great job and thank you very much, John Stowe

I am a college student and for the past two summers I have used this location. Nothing but great things to say about staff and location. I highly recommend it and will continue to come back!

Jacob was very helpful made the process of getting started smooth and painless

I needed a place to keep my son's things after he went into the US Air Force, and I have been happy with finding the Public Storage in Lancaster. It is a little further away than what I wanted, but they had the size and type of storage unit I was looking for.The manager, Jacob, was very helpful and efficient in getting me set up and understanding every detail about the property. I would recommend this Public Storage to anyone looking for a place to keep things in a secure and clean facility.

The manager Jacob was extremely helpful. This is the first time I've ever rented a storage unit, and he did a wonderful job explaining all of it to me. I will definitely come back to this location for another unit if I need one in the future.

Workers here are easy to deal with.they are always looking to help out in someway

Needed a place to store my t while when over the road driving my commercial vehicle and a place to park my commercial vehicle when I am home. They were the only place and the price is beyond reasonable! Now I always have a place to park the semi and my truck is always waiting for me and safe! Great customer service and easy!!

Very clean and the best customer service i have ever recieved at a storage facility before. I would definitely recommend to anyone

I went into public storage yesterday to look at some storage prices, and the young man Marcellus, was very helpful. I'm going to keep shopping around but I'm very likely to come back because of the good customer service!