Employee Ubu very helpful over the phone
consistently outstanding, exceeding my expectations every time".
"I was completely impressed with their professionalism and Abu customer service".
"The ambiance here is always inviting and comfortable".
"This is my go-to place
Abu was terrific. He helped with our unit and explained a lot
Abu, provided me with great customer service and was very helpful!
Abu provided me with great customer service
Abu is number #1 in customer service great job and thank you
Abu os Number 1 in customer servace
Abu is a great guy that provided my family with great customer service and I'm doing this review for my grand mother that rent a unit there
Abu provided me with great customer service he really gets my 5 stars
Abu gets my Five stars ✨ for his great customer service
Abu is an invaluable asset to this property, and I hope management recognizes that. He consistently provides excellent care for his customers and genuinely goes the extra mile. Today, he went above and beyond to assist me, and I deeply appreciate his outstanding customer service and generosity. I’ve also seen him help others, always striving to offer the best service possible. Thank you, Abu!
Abu in Island Park location is great very helpful and knowledgeable!!!!!
Excellent move in experience facilitated by site managers Abu and Trini. These gentlemen are the best!
Facility as described. Very pleased.
Thank you!
The facility is clean and safe but they raise the rate by 25% every 6 months so be aware. Abu in the office was very accommodating and courteous - I would give him 5 stars!
Abu is so helpful and kind helping me with my rental
I stopped by my unit yesterday to ask about an email I received regarding a combination lock. I met with ABY who I must say was the a joy to speak with. He was such a gentleman, great conversationalist and answered my question. He made my day. He is an asset to Public Storage!
Trini is so helpful and knowledgeable, so easy to work with!! Thank you!!
Rent was increased by around 80 dollars a month with no warning. Be aware of this when you rent a unit
I’m so happy with my new self storage unit that I bought today in island park. The guy who helped me with everything was the best person in the world to me today turned a bad day into a happy day for me. I believe his name was abu. If I remember correctly
Big thanks to Trini at the Austin Boulevard location. He took his time and went out of his way to explain the process of renting and made everything very simple.
Nancy was awesome giving me a second unit next to my first unit .. worked out great a pleasure to work with highly recommend..
The staff here are very friendly and try to help you the most they can within their abilities. Very informative individuals
In conclusion, I would highly recommend public storage to anyone who values quality customer service. And if possible, do all for Abu- he is a true asset to the company and the embodiment of what an excellent property manager should be. Once again thank you Abu for providing me with great customer service
Property manager Trini gives me excellent service every time I come in. I have multiple spaces and I am very happy with the place.
I have been storing my 30' RV at this location for under a year. I have been paying $324 / month. I have been fortunate that my neighbors spot is vacant because it would be very difficult to back in a 30' RV between two other vehicals with very limited room to manuver, but I have accepted that. I just received notice of a rate increase from $324to$426. It's unreasonable. So I have to move.
Shop around theres other options.
Trini was super helpful and knowledgeable. He showed us around the building and what the units looked like and gave us full details.
Trini, the property manager was great! Gave us detailed information, showed us around and made the process super easy.
Today I acquired a storage unit at this facility. I cannot thank nor give Trini enough accolades for the measures he took in getting me precisely what I wanted. He was extremely professional, competent, personable and respectful. Trini, I hope your company realizes what an asset you are to them and treat you accordingly. It was my pleasure having you assist me today. Many thanks!
We recently took our second unit in this facility. In each case Trini, the site manager, processed us. We are not very tech savvy, but Trini patiently walked us through - literally - the process. He was highly professional and competent, as well as patient and consistently concerned that we were comfortable and all our needs were met. This young man is truly an asset and makes doing business with Public Storage a pleasure.
John was extremely helpful and attentive. They need more staff like him!
john provided great service. he was easy to work with, knowledgeable, and prompt. thanks, public storage!
John was a pleasure super helpful. He was also a yankee fan 10 stars ⭐️
John was extremely helpful polite and courteous.
John was excelente helping ne download abd show ne hola to use the web app
Well the people seem nice enough but there is a lot of hidden things I thought they had climate control at least not with the 10 x 10 they tell me anyway I haven't moved into it yet so I will see after I move in but it seems to be okay
John was most helpful and diligent in his service. What an asset!
EDWEENA, IS VERY PROFESSIONAL, COMPETENT AND CAPABLE. SHE IS VERY POLITE, COURTEOUS AND HELPFUL. IT IS A DIFFICULT. PROCESS YOU HAVE CREATED TO DO BUSINESS AND SHE NAVIGATES IT WITH PROFESSIONAL EASE. THANK GOD SHE IS HERE.
My brother and i need a storage unit on NEW YEARS eve! @
4pm and a very nice man by the name TRINNI was there to great me as a walk in. He was very helpful and took very good care of my brother and i.
thank you for coming into work that day when most of the world played HOOKIE.
2023
LORD BRENKE
Trini was awesome! Very helpful with my transaction.
Really bad costumer service. Also seems like you can't use the storage for business purposes, Like storing materials. Not climate control or easy acess.
Manager (Trini) was very helpful getting me started. Facility is clean and well kept.
Back on the phone w them because the rate was still not adjusted. They seem to tell you one thing and then continue to do whatever they want. Extremely dishonest company. Stay far away from this place. Items go missing. They raise your rate constantly. Started at 200 and was raised to over 400$ within two years. Spoke to someone in corporate who agreed to reduce my rate and they immediately raised it back to over 400$ within a week of him reducing it. Stay away from this company at all cost. They are taking advantage of people during these troubling times.
Got my first storage unit today, and the manager, Trini, was extremely helpful and very professional. He made my experience fantastic and gave me all the information i needed today and for the future. Its a very clean place, and well organized. A safe and friendly environment!
Very nice staff , won a storage auction there and everything went smooth. Could use a few more carts but everything else was great. Very clean also .
I highly recommend this storage facility. Trini was able to make the process for my family and I so simple and fast. He was so kind and helpful to us as well. I feel safe and secure knowing my personal belongings are at this facility and would highly recommend asking for Trini as he is excellent. Really thankful!
I came in and Jaydah was excellent. She helped me with a couple of things I was confused about and she was very knowledgeable of her work. Jaydah is very nice and understanding when it comes to these topics. Very appreciative of what she done for me and seems like for others.
Trini does a fantastic job running this facility. He’s always available and the place is absolutely spotless. It’s been a pleasure to do business with Trini and his team.
I wanted to rent out a unit but I couldn't find the right size I needed. Jaydah was just wonderful. She was able to help me out and I was able to find the perfect size unit. I recommend this Island Park location. A great staff member like Jaydah is always good to work with.
Vinny and Trini were anazing. So helpful and very patient. I will recommend my family and friends to this location. Vinny gets 5 stars in my book.